Complaints & Recalls
Consumer Complaints
2 ComplaintsKeystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
In the 2 years we have owned our trailer, we have had two roadside emergencies. The first is that the two rear wheels experienced very early wear in the first year of traveling resulting in a blowout on the freeway. A tire shop manager did inform me that the quality of the tires was low. The second was also wheel related. The front passenger side wheel sheared of the wheel posts and fortunately, no other vehicles were involved when it left the trailer. This was also on the freeway. I have found that Keystone has recalled another model of their trailers due to the axles not being rated to the size and weight of the coach. It seems that there is a very narrow margin in how this trailer has been set up and I feel that has contributed to the two incidents described above. The only inspection other by than the tire shop was performed by roadside assistance personnel. Their professional opinion also point to the axels being underrated for the trailer.
Corrective Action:
In the 2 years we have owned our trailer, we have had two roadside emergencies. The first is that the two rear wheels experienced very early wear in the first year of traveling resulting in a blowout on the freeway. A tire shop manager did inform me that the quality of the tires was low. The second was also wheel related. The front passenger side wheel sheared of the wheel posts and fortunately, no other vehicles were involved when it left the trailer. This was also on the freeway. I have found that Keystone has recalled another model of their trailers due to the axles not being rated to the size and weight of the coach. It seems that there is a very narrow margin in how this trailer has been set up and I feel that has contributed to the two incidents described above. The only inspection other by than the tire shop was performed by roadside assistance personnel. Their professional opinion also point to the axels being underrated for the trailer.
Additional Notes:
In the 2 years we have owned our trailer, we have had two roadside emergencies. The first is that the two rear wheels experienced very early wear in the first year of traveling resulting in a blowout on the freeway. A tire shop manager did inform me that the quality of the tires was low. The second was also wheel related. The front passenger side wheel sheared of the wheel posts and fortunately, no other vehicles were involved when it left the trailer. This was also on the freeway. I have found that Keystone has recalled another model of their trailers due to the axles not being rated to the size and weight of the coach. It seems that there is a very narrow margin in how this trailer has been set up and I feel that has contributed to the two incidents described above. The only inspection other by than the tire shop was performed by roadside assistance personnel. Their professional opinion also point to the axels being underrated for the trailer.
Mfg Campaign: 11490882
Recall Date: Oct 25, 2022
Keystone Rv Company
Defect Description:
WHEELS
Potential Consequences:
In the 2 years we have owned our trailer, we have had two roadside emergencies. The first is that the two rear wheels experienced very early wear in the first year of traveling resulting in a blowout on the freeway. A tire shop manager did inform me that the quality of the tires was low. The second was also wheel related. The front passenger side wheel sheared of the wheel posts and fortunately, no other vehicles were involved when it left the trailer. This was also on the freeway. I have found that Keystone has recalled another model of their trailers due to the axles not being rated to the size and weight of the coach. It seems that there is a very narrow margin in how this trailer has been set up and I feel that has contributed to the two incidents described above. The only inspection other by than the tire shop was performed by roadside assistance personnel. Their professional opinion also point to the axels being underrated for the trailer.
Corrective Action:
In the 2 years we have owned our trailer, we have had two roadside emergencies. The first is that the two rear wheels experienced very early wear in the first year of traveling resulting in a blowout on the freeway. A tire shop manager did inform me that the quality of the tires was low. The second was also wheel related. The front passenger side wheel sheared of the wheel posts and fortunately, no other vehicles were involved when it left the trailer. This was also on the freeway. I have found that Keystone has recalled another model of their trailers due to the axles not being rated to the size and weight of the coach. It seems that there is a very narrow margin in how this trailer has been set up and I feel that has contributed to the two incidents described above. The only inspection other by than the tire shop was performed by roadside assistance personnel. Their professional opinion also point to the axels being underrated for the trailer.
Additional Notes:
In the 2 years we have owned our trailer, we have had two roadside emergencies. The first is that the two rear wheels experienced very early wear in the first year of traveling resulting in a blowout on the freeway. A tire shop manager did inform me that the quality of the tires was low. The second was also wheel related. The front passenger side wheel sheared of the wheel posts and fortunately, no other vehicles were involved when it left the trailer. This was also on the freeway. I have found that Keystone has recalled another model of their trailers due to the axles not being rated to the size and weight of the coach. It seems that there is a very narrow margin in how this trailer has been set up and I feel that has contributed to the two incidents described above. The only inspection other by than the tire shop was performed by roadside assistance personnel. Their professional opinion also point to the axels being underrated for the trailer.
Mfg Campaign: 11490882
Recall Date: Oct 25, 2022
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