Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2021-2023 Arcadia travel trailers. The backer board behind the cabinet for the wardrobe may not have been installed during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23-444
Recall Date: May 26, 2023
Consumer Complaints
10 ComplaintsKeystone Rv Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
Corrective Action:
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
Additional Notes:
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
Mfg Campaign: 11530882
Recall Date: Jul 7, 2023
Keystone Rv Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
Corrective Action:
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
Additional Notes:
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
Mfg Campaign: 11530882
Recall Date: Jul 7, 2023
Keystone Rv Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
Corrective Action:
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
Additional Notes:
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
Mfg Campaign: 11530882
Recall Date: Jul 7, 2023
Keystone Rv Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2021 Keystone Arcadia. The contact stated that while driving over bumps at slower speeds, the "Trailer Brakes disconnected, and check Trailer wiring" messages were displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the warning message continued to reappear while driving at slower speeds. The contact stated that the fender skirts detached while driving. The vehicle was taken to another independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the mechanic, where it remained awaiting diagnosis and repairs. The manufacturer was made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Keystone Arcadia. The contact stated that while driving over bumps at slower speeds, the "Trailer Brakes disconnected, and check Trailer wiring" messages were displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the warning message continued to reappear while driving at slower speeds. The contact stated that the fender skirts detached while driving. The vehicle was taken to another independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the mechanic, where it remained awaiting diagnosis and repairs. The manufacturer was made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Keystone Arcadia. The contact stated that while driving over bumps at slower speeds, the "Trailer Brakes disconnected, and check Trailer wiring" messages were displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the warning message continued to reappear while driving at slower speeds. The contact stated that the fender skirts detached while driving. The vehicle was taken to another independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the mechanic, where it remained awaiting diagnosis and repairs. The manufacturer was made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11506463
Recall Date: Feb 9, 2023
Keystone Rv Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected
Corrective Action:
Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected
Additional Notes:
Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected
Mfg Campaign: 11479381
Recall Date: Aug 15, 2022
Keystone Rv Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected
Corrective Action:
Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected
Additional Notes:
Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected
Mfg Campaign: 11479381
Recall Date: Aug 15, 2022
Keystone Rv Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The trailer break wiring on the left front trailer tire came out of a connector while on a mountain downgrade southbound I-24 outside of Chattanooga. This happened 2-3 weeks prior while on a mountain downgrade outside of St. Mary, MT to the left rear trailer tire. Multiple Keystone Arcadia owners in an Arcadia FaceBook group have reported the same (as well as other) issues with their trailer breaks. Had we not had our truck tell us the trailer wiring was disconnected, we could have been killed—or killed someone else. I have photo and video evidence showing the issue and posted about this issue in the Arcadia Facebook group and the manufacturer is aware of the issues with the trailer breaks. There were no warning signs ahead of time that this would happen to the tire as inspection this morning showed the wiring intact. The Keystone is a new product that was released in 2021 and has been plagued with problems since it’s release.
Corrective Action:
The trailer break wiring on the left front trailer tire came out of a connector while on a mountain downgrade southbound I-24 outside of Chattanooga. This happened 2-3 weeks prior while on a mountain downgrade outside of St. Mary, MT to the left rear trailer tire. Multiple Keystone Arcadia owners in an Arcadia FaceBook group have reported the same (as well as other) issues with their trailer breaks. Had we not had our truck tell us the trailer wiring was disconnected, we could have been killed—or killed someone else. I have photo and video evidence showing the issue and posted about this issue in the Arcadia Facebook group and the manufacturer is aware of the issues with the trailer breaks. There were no warning signs ahead of time that this would happen to the tire as inspection this morning showed the wiring intact. The Keystone is a new product that was released in 2021 and has been plagued with problems since it’s release.
Additional Notes:
The trailer break wiring on the left front trailer tire came out of a connector while on a mountain downgrade southbound I-24 outside of Chattanooga. This happened 2-3 weeks prior while on a mountain downgrade outside of St. Mary, MT to the left rear trailer tire. Multiple Keystone Arcadia owners in an Arcadia FaceBook group have reported the same (as well as other) issues with their trailer breaks. Had we not had our truck tell us the trailer wiring was disconnected, we could have been killed—or killed someone else. I have photo and video evidence showing the issue and posted about this issue in the Arcadia Facebook group and the manufacturer is aware of the issues with the trailer breaks. There were no warning signs ahead of time that this would happen to the tire as inspection this morning showed the wiring intact. The Keystone is a new product that was released in 2021 and has been plagued with problems since it’s release.
Mfg Campaign: 11470954
Recall Date: Jun 25, 2022
Keystone Rv Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The trailer break wiring on the left front trailer tire came out of a connector while on a mountain downgrade southbound I-24 outside of Chattanooga. This happened 2-3 weeks prior while on a mountain downgrade outside of St. Mary, MT to the left rear trailer tire. Multiple Keystone Arcadia owners in an Arcadia FaceBook group have reported the same (as well as other) issues with their trailer breaks. Had we not had our truck tell us the trailer wiring was disconnected, we could have been killed—or killed someone else. I have photo and video evidence showing the issue and posted about this issue in the Arcadia Facebook group and the manufacturer is aware of the issues with the trailer breaks. There were no warning signs ahead of time that this would happen to the tire as inspection this morning showed the wiring intact. The Keystone is a new product that was released in 2021 and has been plagued with problems since it’s release.
Corrective Action:
The trailer break wiring on the left front trailer tire came out of a connector while on a mountain downgrade southbound I-24 outside of Chattanooga. This happened 2-3 weeks prior while on a mountain downgrade outside of St. Mary, MT to the left rear trailer tire. Multiple Keystone Arcadia owners in an Arcadia FaceBook group have reported the same (as well as other) issues with their trailer breaks. Had we not had our truck tell us the trailer wiring was disconnected, we could have been killed—or killed someone else. I have photo and video evidence showing the issue and posted about this issue in the Arcadia Facebook group and the manufacturer is aware of the issues with the trailer breaks. There were no warning signs ahead of time that this would happen to the tire as inspection this morning showed the wiring intact. The Keystone is a new product that was released in 2021 and has been plagued with problems since it’s release.
Additional Notes:
The trailer break wiring on the left front trailer tire came out of a connector while on a mountain downgrade southbound I-24 outside of Chattanooga. This happened 2-3 weeks prior while on a mountain downgrade outside of St. Mary, MT to the left rear trailer tire. Multiple Keystone Arcadia owners in an Arcadia FaceBook group have reported the same (as well as other) issues with their trailer breaks. Had we not had our truck tell us the trailer wiring was disconnected, we could have been killed—or killed someone else. I have photo and video evidence showing the issue and posted about this issue in the Arcadia Facebook group and the manufacturer is aware of the issues with the trailer breaks. There were no warning signs ahead of time that this would happen to the tire as inspection this morning showed the wiring intact. The Keystone is a new product that was released in 2021 and has been plagued with problems since it’s release.
Mfg Campaign: 11470954
Recall Date: Jun 25, 2022
Keystone Rv Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Keystone Arcadia Fifth Wheel 3660RL. The contact stated that while the fifth wheel was being towed, the brakes became inoperable. The check wiring and trailer connected check message was displayed. The contact stated there was abnormal whining and tapping noise detected. The contact called the local dealer who informed the auto-reset breaker was causing the noise. The contact's wife called him and informed him there was an abnormal burning odor in the vehicle and it caught fire. A person at the RV park was able to unplug the Fifth wheel from the power unit. There were no reported injuries. The fire department extinguished the fire. The police were on the scene and a report was filed. The front battery and wires were fired and damaged. The vehicle was towed to an independent lot. The manufacturer was notified but no further assistance was provided. The failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Keystone Arcadia Fifth Wheel 3660RL. The contact stated that while the fifth wheel was being towed, the brakes became inoperable. The check wiring and trailer connected check message was displayed. The contact stated there was abnormal whining and tapping noise detected. The contact called the local dealer who informed the auto-reset breaker was causing the noise. The contact's wife called him and informed him there was an abnormal burning odor in the vehicle and it caught fire. A person at the RV park was able to unplug the Fifth wheel from the power unit. There were no reported injuries. The fire department extinguished the fire. The police were on the scene and a report was filed. The front battery and wires were fired and damaged. The vehicle was towed to an independent lot. The manufacturer was notified but no further assistance was provided. The failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Keystone Arcadia Fifth Wheel 3660RL. The contact stated that while the fifth wheel was being towed, the brakes became inoperable. The check wiring and trailer connected check message was displayed. The contact stated there was abnormal whining and tapping noise detected. The contact called the local dealer who informed the auto-reset breaker was causing the noise. The contact's wife called him and informed him there was an abnormal burning odor in the vehicle and it caught fire. A person at the RV park was able to unplug the Fifth wheel from the power unit. There were no reported injuries. The fire department extinguished the fire. The police were on the scene and a report was filed. The front battery and wires were fired and damaged. The vehicle was towed to an independent lot. The manufacturer was notified but no further assistance was provided. The failure mileage was unknown.
Mfg Campaign: 11465450
Recall Date: May 20, 2022
Keystone Rv Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2021 Keystone Arcadia Fifth Wheel 3660RL. The contact stated that while the fifth wheel was being towed, the brakes became inoperable. The check wiring and trailer connected check message was displayed. The contact stated there was abnormal whining and tapping noise detected. The contact called the local dealer who informed the auto-reset breaker was causing the noise. The contact's wife called him and informed him there was an abnormal burning odor in the vehicle and it caught fire. A person at the RV park was able to unplug the Fifth wheel from the power unit. There were no reported injuries. The fire department extinguished the fire. The police were on the scene and a report was filed. The front battery and wires were fired and damaged. The vehicle was towed to an independent lot. The manufacturer was notified but no further assistance was provided. The failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Keystone Arcadia Fifth Wheel 3660RL. The contact stated that while the fifth wheel was being towed, the brakes became inoperable. The check wiring and trailer connected check message was displayed. The contact stated there was abnormal whining and tapping noise detected. The contact called the local dealer who informed the auto-reset breaker was causing the noise. The contact's wife called him and informed him there was an abnormal burning odor in the vehicle and it caught fire. A person at the RV park was able to unplug the Fifth wheel from the power unit. There were no reported injuries. The fire department extinguished the fire. The police were on the scene and a report was filed. The front battery and wires were fired and damaged. The vehicle was towed to an independent lot. The manufacturer was notified but no further assistance was provided. The failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Keystone Arcadia Fifth Wheel 3660RL. The contact stated that while the fifth wheel was being towed, the brakes became inoperable. The check wiring and trailer connected check message was displayed. The contact stated there was abnormal whining and tapping noise detected. The contact called the local dealer who informed the auto-reset breaker was causing the noise. The contact's wife called him and informed him there was an abnormal burning odor in the vehicle and it caught fire. A person at the RV park was able to unplug the Fifth wheel from the power unit. There were no reported injuries. The fire department extinguished the fire. The police were on the scene and a report was filed. The front battery and wires were fired and damaged. The vehicle was towed to an independent lot. The manufacturer was notified but no further assistance was provided. The failure mileage was unknown.
Mfg Campaign: 11465450
Recall Date: May 20, 2022
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