KEYSTONE ALPINE 2021

Complete listing of complaints and recalls for this vehicle

9
Complaints
1
Recalls

Complaints & Recalls

9 Complaints 1 Recalls

Official Safety Recalls - Important!

1 Recall

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Keystone Rv Company
NHTSA Campaign: 22V726000 SAFETY RECALL
9.7K Vehicles Affected
Recall Date: Sep 29, 2022
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion and Impact travel trailers. The hydraulic leveling leg foot pads may become loose and separate from the vehicle.

Potential Risk:
A foot pad that separates during transit can become a road hazard, increasing the risk of a crash.
FREE Recall Solution:
Dealers will inspect the mounting bolt and reinstall with thread locking adhesive, as necessary, free of charge. Owner notification letters were mailed November 10, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-437.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 22-437
Notice Date: Nov 10, 2022
Recall Date: Sep 29, 2022

Consumer Complaints

9 Complaints
Keystone Rv Company
Campaign: 11641611 Other
Feb 9, 2025
Defect Description:

STRUCTURE:BODY

Potential Consequences:

Bent/broken frame. We are stranded in Northern CA. The unit is available for inspection. This RV is not safe to be on the road. The insurance company told is that it is non-drivable. See our story below: We have a 3 year old Keystone Alpine 5th Wheel. The frame is bent and cross members are broken. We do not know how it happened. There has been no accident, collision, we didn't run over anything that we recall, no sharp turns or anything that we can recall that would have caused this. We have reached out to Keystone. I literally had to call them and email them every day for 2 months to try to get any kind of answer. They came back and said that the problem is not theirs. That the issue must have happened due to impact. We have reached out to Lippert (again, will never buy an RV with a Lippert frame again and yes, I know they provide the largest percent of frames to the RV industry but there are also a lot of issues with the frames. Most people sign NDA's to get their problem settled. I probably would have settled for that just to get back on the road). They said they will not cover the issue since they believe there had to be some sort of impact. We have Progressive Insurance. They said they will not cover the issue since they do not see signs of impact and classify the issue as normal wear and tear. On a 3 year old RV that we bought brand new? Really? It took an unreasonable amount of time for them to get us answers as well. Meanwhile, we have been stranded for 3.5 months waiting for the 3 companies above to get us answers. The amount of time I have spent trying to get this resolved is beyond ridiculous.

Corrective Action:

Bent/broken frame. We are stranded in Northern CA. The unit is available for inspection. This RV is not safe to be on the road. The insurance company told is that it is non-drivable. See our story below: We have a 3 year old Keystone Alpine 5th Wheel. The frame is bent and cross members are broken. We do not know how it happened. There has been no accident, collision, we didn't run over anything that we recall, no sharp turns or anything that we can recall that would have caused this. We have reached out to Keystone. I literally had to call them and email them every day for 2 months to try to get any kind of answer. They came back and said that the problem is not theirs. That the issue must have happened due to impact. We have reached out to Lippert (again, will never buy an RV with a Lippert frame again and yes, I know they provide the largest percent of frames to the RV industry but there are also a lot of issues with the frames. Most people sign NDA's to get their problem settled. I probably would have settled for that just to get back on the road). They said they will not cover the issue since they believe there had to be some sort of impact. We have Progressive Insurance. They said they will not cover the issue since they do not see signs of impact and classify the issue as normal wear and tear. On a 3 year old RV that we bought brand new? Really? It took an unreasonable amount of time for them to get us answers as well. Meanwhile, we have been stranded for 3.5 months waiting for the 3 companies above to get us answers. The amount of time I have spent trying to get this resolved is beyond ridiculous.

Additional Notes:

Bent/broken frame. We are stranded in Northern CA. The unit is available for inspection. This RV is not safe to be on the road. The insurance company told is that it is non-drivable. See our story below: We have a 3 year old Keystone Alpine 5th Wheel. The frame is bent and cross members are broken. We do not know how it happened. There has been no accident, collision, we didn't run over anything that we recall, no sharp turns or anything that we can recall that would have caused this. We have reached out to Keystone. I literally had to call them and email them every day for 2 months to try to get any kind of answer. They came back and said that the problem is not theirs. That the issue must have happened due to impact. We have reached out to Lippert (again, will never buy an RV with a Lippert frame again and yes, I know they provide the largest percent of frames to the RV industry but there are also a lot of issues with the frames. Most people sign NDA's to get their problem settled. I probably would have settled for that just to get back on the road). They said they will not cover the issue since they believe there had to be some sort of impact. We have Progressive Insurance. They said they will not cover the issue since they do not see signs of impact and classify the issue as normal wear and tear. On a 3 year old RV that we bought brand new? Really? It took an unreasonable amount of time for them to get us answers as well. Meanwhile, we have been stranded for 3.5 months waiting for the 3 companies above to get us answers. The amount of time I have spent trying to get this resolved is beyond ridiculous.

Manufacturer: KEYSTONE
Mfg Campaign: 11641611
Notice Date: Feb 9, 2025
Recall Date: Feb 9, 2025
Keystone Rv Company
Campaign: 11625687 Other
Nov 16, 2024
Defect Description:

STRUCTURE:BODY

Potential Consequences:

On or about August 2021, the front frame flexed, causing the body to crack from both front slides lower forward corners going forward. Camper was taken to RVOutlet in Longs SC (now Blue Compass RV)to be repaired in September of 2021. The front frame section was found to be cracked, and was repaired per Keystone TSB procedures, repairs completed in February 2022. These repairs are documented by Keystone, however, I do not have a copy of the repair invoice as the dealer was sold and the computer systems changed, as I was advised I could not get a copy of the repair invoice. This was the first long trip, over 300 miles, the unit had been on, and the frame failed, has not shown any issues thus far after repairs.

Corrective Action:

On or about August 2021, the front frame flexed, causing the body to crack from both front slides lower forward corners going forward. Camper was taken to RVOutlet in Longs SC (now Blue Compass RV)to be repaired in September of 2021. The front frame section was found to be cracked, and was repaired per Keystone TSB procedures, repairs completed in February 2022. These repairs are documented by Keystone, however, I do not have a copy of the repair invoice as the dealer was sold and the computer systems changed, as I was advised I could not get a copy of the repair invoice. This was the first long trip, over 300 miles, the unit had been on, and the frame failed, has not shown any issues thus far after repairs.

Additional Notes:

On or about August 2021, the front frame flexed, causing the body to crack from both front slides lower forward corners going forward. Camper was taken to RVOutlet in Longs SC (now Blue Compass RV)to be repaired in September of 2021. The front frame section was found to be cracked, and was repaired per Keystone TSB procedures, repairs completed in February 2022. These repairs are documented by Keystone, however, I do not have a copy of the repair invoice as the dealer was sold and the computer systems changed, as I was advised I could not get a copy of the repair invoice. This was the first long trip, over 300 miles, the unit had been on, and the frame failed, has not shown any issues thus far after repairs.

Manufacturer: KEYSTONE
Mfg Campaign: 11625687
Notice Date: Nov 16, 2024
Recall Date: Nov 16, 2024
Keystone Rv Company
Campaign: 11625687 Other
Nov 16, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

On or about August 2021, the front frame flexed, causing the body to crack from both front slides lower forward corners going forward. Camper was taken to RVOutlet in Longs SC (now Blue Compass RV)to be repaired in September of 2021. The front frame section was found to be cracked, and was repaired per Keystone TSB procedures, repairs completed in February 2022. These repairs are documented by Keystone, however, I do not have a copy of the repair invoice as the dealer was sold and the computer systems changed, as I was advised I could not get a copy of the repair invoice. This was the first long trip, over 300 miles, the unit had been on, and the frame failed, has not shown any issues thus far after repairs.

Corrective Action:

On or about August 2021, the front frame flexed, causing the body to crack from both front slides lower forward corners going forward. Camper was taken to RVOutlet in Longs SC (now Blue Compass RV)to be repaired in September of 2021. The front frame section was found to be cracked, and was repaired per Keystone TSB procedures, repairs completed in February 2022. These repairs are documented by Keystone, however, I do not have a copy of the repair invoice as the dealer was sold and the computer systems changed, as I was advised I could not get a copy of the repair invoice. This was the first long trip, over 300 miles, the unit had been on, and the frame failed, has not shown any issues thus far after repairs.

Additional Notes:

On or about August 2021, the front frame flexed, causing the body to crack from both front slides lower forward corners going forward. Camper was taken to RVOutlet in Longs SC (now Blue Compass RV)to be repaired in September of 2021. The front frame section was found to be cracked, and was repaired per Keystone TSB procedures, repairs completed in February 2022. These repairs are documented by Keystone, however, I do not have a copy of the repair invoice as the dealer was sold and the computer systems changed, as I was advised I could not get a copy of the repair invoice. This was the first long trip, over 300 miles, the unit had been on, and the frame failed, has not shown any issues thus far after repairs.

Manufacturer: KEYSTONE
Mfg Campaign: 11625687
Notice Date: Nov 16, 2024
Recall Date: Nov 16, 2024
Keystone Rv Company
Campaign: 11603209 Other
Jul 18, 2024
Defect Description:

STRUCTURE:BODY

Potential Consequences:

The pin box is moving separately from the framework. What this means is the structure the holds the pin box is starting to fail which could cause the camper to separate from the truck when being pulled down the highway which could cause injury or death to people on that highway. It's a known defect

Corrective Action:

The pin box is moving separately from the framework. What this means is the structure the holds the pin box is starting to fail which could cause the camper to separate from the truck when being pulled down the highway which could cause injury or death to people on that highway. It's a known defect

Additional Notes:

The pin box is moving separately from the framework. What this means is the structure the holds the pin box is starting to fail which could cause the camper to separate from the truck when being pulled down the highway which could cause injury or death to people on that highway. It's a known defect

Manufacturer: KEYSTONE
Mfg Campaign: 11603209
Notice Date: Jul 18, 2024
Recall Date: Jul 18, 2024
Keystone Rv Company
Campaign: 11548007 Other
Oct 3, 2023
Defect Description:

EQUIPMENT

Potential Consequences:

The contact owns a 2021 Keystone Keystone RV. The contact received notification of NHTSA Campaign Number: 22V726000 (Equipment) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Corrective Action:

The contact owns a 2021 Keystone Keystone RV. The contact received notification of NHTSA Campaign Number: 22V726000 (Equipment) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Additional Notes:

The contact owns a 2021 Keystone Keystone RV. The contact received notification of NHTSA Campaign Number: 22V726000 (Equipment) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Manufacturer: KEYSTONE
Mfg Campaign: 11548007
Notice Date: Oct 3, 2023
Recall Date: Oct 3, 2023
Keystone Rv Company
Campaign: 11544186 Other
Sep 12, 2023
Defect Description:

STRUCTURE:BODY

Potential Consequences:

My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing that happened the first time when we had the front structural damage we don’t get any help from Parris RV in Salt Lake City or from Keystone only to be told to go through warranty . I feel like this is unfair for us to put this much money into something that we wanted to enjoy and have not been able to do so for over two years . There are many more issues that are going on with this RV but I don’t believe I have enough characters to tell you everything.

Corrective Action:

My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing that happened the first time when we had the front structural damage we don’t get any help from Parris RV in Salt Lake City or from Keystone only to be told to go through warranty . I feel like this is unfair for us to put this much money into something that we wanted to enjoy and have not been able to do so for over two years . There are many more issues that are going on with this RV but I don’t believe I have enough characters to tell you everything.

Additional Notes:

My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing that happened the first time when we had the front structural damage we don’t get any help from Parris RV in Salt Lake City or from Keystone only to be told to go through warranty . I feel like this is unfair for us to put this much money into something that we wanted to enjoy and have not been able to do so for over two years . There are many more issues that are going on with this RV but I don’t believe I have enough characters to tell you everything.

Manufacturer: KEYSTONE
Mfg Campaign: 11544186
Notice Date: Sep 12, 2023
Recall Date: Sep 12, 2023
Keystone Rv Company
Campaign: 11544186 Other
Sep 12, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing that happened the first time when we had the front structural damage we don’t get any help from Parris RV in Salt Lake City or from Keystone only to be told to go through warranty . I feel like this is unfair for us to put this much money into something that we wanted to enjoy and have not been able to do so for over two years . There are many more issues that are going on with this RV but I don’t believe I have enough characters to tell you everything.

Corrective Action:

My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing that happened the first time when we had the front structural damage we don’t get any help from Parris RV in Salt Lake City or from Keystone only to be told to go through warranty . I feel like this is unfair for us to put this much money into something that we wanted to enjoy and have not been able to do so for over two years . There are many more issues that are going on with this RV but I don’t believe I have enough characters to tell you everything.

Additional Notes:

My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing that happened the first time when we had the front structural damage we don’t get any help from Parris RV in Salt Lake City or from Keystone only to be told to go through warranty . I feel like this is unfair for us to put this much money into something that we wanted to enjoy and have not been able to do so for over two years . There are many more issues that are going on with this RV but I don’t believe I have enough characters to tell you everything.

Manufacturer: KEYSTONE
Mfg Campaign: 11544186
Notice Date: Sep 12, 2023
Recall Date: Sep 12, 2023
Keystone Rv Company
Campaign: 11544186 Other
Sep 12, 2023
Defect Description:

TIRES

Potential Consequences:

My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing that happened the first time when we had the front structural damage we don’t get any help from Parris RV in Salt Lake City or from Keystone only to be told to go through warranty . I feel like this is unfair for us to put this much money into something that we wanted to enjoy and have not been able to do so for over two years . There are many more issues that are going on with this RV but I don’t believe I have enough characters to tell you everything.

Corrective Action:

My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing that happened the first time when we had the front structural damage we don’t get any help from Parris RV in Salt Lake City or from Keystone only to be told to go through warranty . I feel like this is unfair for us to put this much money into something that we wanted to enjoy and have not been able to do so for over two years . There are many more issues that are going on with this RV but I don’t believe I have enough characters to tell you everything.

Additional Notes:

My husband and I purchased a 2021 alpine Keystone 3712 KB fifth wheel on June 2, 2021 around the end of Aug 2021. We left to Oregon for our vacation. Around the first part of September 2021 our trailer started showing signs of issues. We put it in the camper world in Eugene OR and found out that it had front structural damage where they tore out all the the foam off the front goose neck & replaced it with tongue in groove wood. In November 2021 we were finally able to bring the trailer back to Utah. On our way home. We blew two driver side tires simultaneously. It caused thousands to repair. I spoke with a tire specialist. He looked at the tires and said they weren’t even rated for us to load our trailer up with water and all the essentials that are required to camp We were told at the KOA by people that worked for those companies that we should’ve replace the tires we didn’t believe them of course because we just bought it and put $104,000 into this RV only to regret not listening to the people that were once employed for these companies in music it was a defect or problem. Since that time we’ve had the trailer in the RV repair shop more than we’ve even been able to enjoy it over the last two years I believe we’ve only used it a total of five times and every time there has been a problem where it’s had to been returned to the repair shop. We are now having issues again where the front coach is starting to make a scene and cracking noises it’s the same thing that happened the first time when we had the front structural damage we don’t get any help from Parris RV in Salt Lake City or from Keystone only to be told to go through warranty . I feel like this is unfair for us to put this much money into something that we wanted to enjoy and have not been able to do so for over two years . There are many more issues that are going on with this RV but I don’t believe I have enough characters to tell you everything.

Manufacturer: KEYSTONE
Mfg Campaign: 11544186
Notice Date: Sep 12, 2023
Recall Date: Sep 12, 2023
Keystone Rv Company
Campaign: 11464242 Other
May 11, 2022
Defect Description:

SERVICE BRAKES

Potential Consequences:

All four brakes wore out pads and damaged the drums in under 1360 miles. The trailer frame shop where I had new brakes installed (Smiley's Pro Services, 920 W Pearl Jensen Way, LA Conner WA 98287-4720. Ph # 360-466-3629. Invoice #74287) said they had seen this happen to two other trailers in the previous month. The replaement brakes were installed in November 2021. The brakes that failed are DEXTER "NEV-R-ADJUST." PART#4376973, SR#612563828 and SR#61256382? Trailer is a 2021 Keystone Alpine Model 3220RL Fifth Wheel. I have the brakes that failed.

Corrective Action:

All four brakes wore out pads and damaged the drums in under 1360 miles. The trailer frame shop where I had new brakes installed (Smiley's Pro Services, 920 W Pearl Jensen Way, LA Conner WA 98287-4720. Ph # 360-466-3629. Invoice #74287) said they had seen this happen to two other trailers in the previous month. The replaement brakes were installed in November 2021. The brakes that failed are DEXTER "NEV-R-ADJUST." PART#4376973, SR#612563828 and SR#61256382? Trailer is a 2021 Keystone Alpine Model 3220RL Fifth Wheel. I have the brakes that failed.

Additional Notes:

All four brakes wore out pads and damaged the drums in under 1360 miles. The trailer frame shop where I had new brakes installed (Smiley's Pro Services, 920 W Pearl Jensen Way, LA Conner WA 98287-4720. Ph # 360-466-3629. Invoice #74287) said they had seen this happen to two other trailers in the previous month. The replaement brakes were installed in November 2021. The brakes that failed are DEXTER "NEV-R-ADJUST." PART#4376973, SR#612563828 and SR#61256382? Trailer is a 2021 Keystone Alpine Model 3220RL Fifth Wheel. I have the brakes that failed.

Manufacturer: KEYSTONE
Mfg Campaign: 11464242
Notice Date: May 11, 2022
Recall Date: May 11, 2022

Need Legal Help?

Featured Attorneys
Barry Edzant

Edzant Price LLC

Valencia, CA • 36 yrs

Focus: Lemon Law, Personal Injury

Recent Articles
Jeep Grand Cherokee Head Restraint Problem

Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...

Aug 1, 2025
Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape

If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...

Jul 28, 2025
Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles

If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...

Jul 24, 2025