Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Consumer Complaints
3 ComplaintsKeystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
RV shows early sign of possible frame flex by developing a bulge on the front drivers side slideout area. Keystone was notified and denied warranty participation because unit was outside of the warranty period. Frame flex is a known safety issue on multiple RVs and keystone is aware of this. Keystone has repaired other units due to the safety concern of a crack in the frame jeopardizing the integrity of the RV while being towed. The RV was seen at the dealer who took measurements that are consistent with frame flex.
Corrective Action:
RV shows early sign of possible frame flex by developing a bulge on the front drivers side slideout area. Keystone was notified and denied warranty participation because unit was outside of the warranty period. Frame flex is a known safety issue on multiple RVs and keystone is aware of this. Keystone has repaired other units due to the safety concern of a crack in the frame jeopardizing the integrity of the RV while being towed. The RV was seen at the dealer who took measurements that are consistent with frame flex.
Additional Notes:
RV shows early sign of possible frame flex by developing a bulge on the front drivers side slideout area. Keystone was notified and denied warranty participation because unit was outside of the warranty period. Frame flex is a known safety issue on multiple RVs and keystone is aware of this. Keystone has repaired other units due to the safety concern of a crack in the frame jeopardizing the integrity of the RV while being towed. The RV was seen at the dealer who took measurements that are consistent with frame flex.
Mfg Campaign: 11556370
Recall Date: Nov 21, 2023
Keystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
SHAKLE BOLTS HOLDING THE SPRINGS AND AXELS TO THE FRAME ARE LOOSE AND OR STRIPPED CAUSING THE NUT TO FALL OFF THE SHAKLE BOLT AND THE BOLT EVENTUALLY WORKING ITS WAY OUT OF THE MOUNTING ALLOWING THE AXEL TO SHIFT UNDER THE TRAILER POSSIBLY CAUSING AN CATASTOPHIC ACCIDENT. I WAS INFORMED TO CHECK THE BOLTS FROM AN OWNER OF THE SAME YEAR AND MAKE CAMPER. FORTUNATELY, I FOUND ONE STRIPPED READY TO FALL OFF, AND 4 LOOSE BEFORE MY NEXT TRIP. UNFORTUNATELY HE LOST ONE OF THE BOLTS AND HIS AXEL COCKED SIDEWAYS AND WORE OUT HIS REAR SET OF TIRES. I HAVE IN MY POSSESSION THE NUT THAT WAS STRIPPED. THESE NUTS AND BOLTS ARE A CRITICAL PART OF THE SAFETY AND SUSPENTION OF THE TRAILER AND NEED TO BE PROPERLY TORQUED AND CHECKED BEFORE THEY SHOULD BE ALLOWED ON THE ROAD.
Corrective Action:
SHAKLE BOLTS HOLDING THE SPRINGS AND AXELS TO THE FRAME ARE LOOSE AND OR STRIPPED CAUSING THE NUT TO FALL OFF THE SHAKLE BOLT AND THE BOLT EVENTUALLY WORKING ITS WAY OUT OF THE MOUNTING ALLOWING THE AXEL TO SHIFT UNDER THE TRAILER POSSIBLY CAUSING AN CATASTOPHIC ACCIDENT. I WAS INFORMED TO CHECK THE BOLTS FROM AN OWNER OF THE SAME YEAR AND MAKE CAMPER. FORTUNATELY, I FOUND ONE STRIPPED READY TO FALL OFF, AND 4 LOOSE BEFORE MY NEXT TRIP. UNFORTUNATELY HE LOST ONE OF THE BOLTS AND HIS AXEL COCKED SIDEWAYS AND WORE OUT HIS REAR SET OF TIRES. I HAVE IN MY POSSESSION THE NUT THAT WAS STRIPPED. THESE NUTS AND BOLTS ARE A CRITICAL PART OF THE SAFETY AND SUSPENTION OF THE TRAILER AND NEED TO BE PROPERLY TORQUED AND CHECKED BEFORE THEY SHOULD BE ALLOWED ON THE ROAD.
Additional Notes:
SHAKLE BOLTS HOLDING THE SPRINGS AND AXELS TO THE FRAME ARE LOOSE AND OR STRIPPED CAUSING THE NUT TO FALL OFF THE SHAKLE BOLT AND THE BOLT EVENTUALLY WORKING ITS WAY OUT OF THE MOUNTING ALLOWING THE AXEL TO SHIFT UNDER THE TRAILER POSSIBLY CAUSING AN CATASTOPHIC ACCIDENT. I WAS INFORMED TO CHECK THE BOLTS FROM AN OWNER OF THE SAME YEAR AND MAKE CAMPER. FORTUNATELY, I FOUND ONE STRIPPED READY TO FALL OFF, AND 4 LOOSE BEFORE MY NEXT TRIP. UNFORTUNATELY HE LOST ONE OF THE BOLTS AND HIS AXEL COCKED SIDEWAYS AND WORE OUT HIS REAR SET OF TIRES. I HAVE IN MY POSSESSION THE NUT THAT WAS STRIPPED. THESE NUTS AND BOLTS ARE A CRITICAL PART OF THE SAFETY AND SUSPENTION OF THE TRAILER AND NEED TO BE PROPERLY TORQUED AND CHECKED BEFORE THEY SHOULD BE ALLOWED ON THE ROAD.
Mfg Campaign: 11130968
Recall Date: Sep 24, 2018
Keystone Rv Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE POWER WIRE TO THE EMERGENCY BREAKAWAY SWITCH OF A 2018 KEYSTONE ALPINE 3400RS 5TH WHEEL TRAILER WAS WIRED DIRECTLY TO BATTERY POWER WITHOUT A FUSE OR CIRCUIT BREAKER TO PROTECT IT. DUE TO ANOTHER MANUFACTURING PROBLEM, THAT POWER WIRE WAS PINCHED BETWEEN THE PIN BOX (5TH WHEEL HITCH) AND THE FIBERGLASS FRONT CAP OF THE TRAILER. THE INSULATION ON THE WIRE CHAFED DURING TRAVEL DUE TO FLEXING AND EVENTUALLY SHORTED TO THE PIN BOX WHICH IS CHASSIS GROUND. AS THE WIRE WAS NOT FUSED, IT GOT VERY HOT, MELTED THE INSULATION ON THE WIRE, AND MELTED TO OTHER WIRES IN THE LOOM. THERE WAS A HIGH POTENTIAL FOR A VEHICLE FIRE. *TT *TR *TR
Corrective Action:
THE POWER WIRE TO THE EMERGENCY BREAKAWAY SWITCH OF A 2018 KEYSTONE ALPINE 3400RS 5TH WHEEL TRAILER WAS WIRED DIRECTLY TO BATTERY POWER WITHOUT A FUSE OR CIRCUIT BREAKER TO PROTECT IT. DUE TO ANOTHER MANUFACTURING PROBLEM, THAT POWER WIRE WAS PINCHED BETWEEN THE PIN BOX (5TH WHEEL HITCH) AND THE FIBERGLASS FRONT CAP OF THE TRAILER. THE INSULATION ON THE WIRE CHAFED DURING TRAVEL DUE TO FLEXING AND EVENTUALLY SHORTED TO THE PIN BOX WHICH IS CHASSIS GROUND. AS THE WIRE WAS NOT FUSED, IT GOT VERY HOT, MELTED THE INSULATION ON THE WIRE, AND MELTED TO OTHER WIRES IN THE LOOM. THERE WAS A HIGH POTENTIAL FOR A VEHICLE FIRE. *TT *TR *TR
Additional Notes:
THE POWER WIRE TO THE EMERGENCY BREAKAWAY SWITCH OF A 2018 KEYSTONE ALPINE 3400RS 5TH WHEEL TRAILER WAS WIRED DIRECTLY TO BATTERY POWER WITHOUT A FUSE OR CIRCUIT BREAKER TO PROTECT IT. DUE TO ANOTHER MANUFACTURING PROBLEM, THAT POWER WIRE WAS PINCHED BETWEEN THE PIN BOX (5TH WHEEL HITCH) AND THE FIBERGLASS FRONT CAP OF THE TRAILER. THE INSULATION ON THE WIRE CHAFED DURING TRAVEL DUE TO FLEXING AND EVENTUALLY SHORTED TO THE PIN BOX WHICH IS CHASSIS GROUND. AS THE WIRE WAS NOT FUSED, IT GOT VERY HOT, MELTED THE INSULATION ON THE WIRE, AND MELTED TO OTHER WIRES IN THE LOOM. THERE WAS A HIGH POTENTIAL FOR A VEHICLE FIRE. *TT *TR *TR
Mfg Campaign: 11096729
Recall Date: May 18, 2018
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