KEYSTONE ALPINE 2016

Complete listing of complaints and recalls for this vehicle

5
Complaints
3
Recalls

Complaints & Recalls

5 Complaints 3 Recalls

Official Safety Recalls - Important!

3 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Keystone Rv Company
NHTSA Campaign: 17V755000 SAFETY RECALL
1.2M Vehicles Affected
Recall Date: Nov 22, 2017
Safety Issue:

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Potential Risk:
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
FREE Recall Solution:
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 17-307
Notice Date: Jan 15, 2018
Recall Date: Nov 22, 2017
Keystone Rv Company
NHTSA Campaign: 16V954000 SAFETY RECALL
1.7K Vehicles Affected
Recall Date: Dec 28, 2016
Safety Issue:

Keystone RV Company (Keystone) is recalling certain model year 2016-2017 Alpine fifth-wheel recreational trailers manufactured August 10, 2015, to December 1, 2016, and Avalanche fifth-wheel recreational trailers manufactured September 11, 2015, to December 1, 2016. The Federal Placard on the affected vehicles may have incorrect spare tire load range information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."

Potential Risk:
If the operator inflates the spare tire using the information on the Federal Certification label information, the tire may be overinflated, increasing the risk of tire failure.
FREE Recall Solution:
Keystone has notified owners, and dealers will replace the Federal Placard, free of charge. The recall began on January 17, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-275.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 17-275
Notice Date: Jan 17, 2017
Recall Date: Dec 28, 2016
Keystone Rv Company
NHTSA Campaign: 15V499000 SAFETY RECALL
405 Vehicles Affected
Recall Date: Aug 10, 2015
Safety Issue:

Keystone RV Company (Keystone) is recalling certain model year 2014-2015 Keystone Avalanche recreational vehicles, model 355RK, manufactured from May 6, 2013, through April 24, 2014; model year 2015-2016 Keystone Alpine, models 3100RL, 3101RL, 3555RL, 3556RL, 3590RS, 3591RS, 3600RS, 3601RS, and 3730RS, manufactured from October 8, 2014, through July 28, 2015; and model year 2016 Keystone Laredo, models 325RL, 350FB, and 355RL, manufactured from July 13, 2015, through July 21, 2015. The affected vehicles may be equipped with a rear window that has a sticker labeling it as an emergency exit sticker. However, this window may be partially blocked by the rear ladder and was not intended to be a secondary emergency exit.

Potential Risk:
In the event of an emergency, occupants could try to escape through the rear window, but would not be able to. This delay in their escape may increase the risk of injury.
FREE Recall Solution:
Keystone has notified owners, and dealers will remove the emergency exit sticker, free of charge. The recall began on August 17, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-233.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 15-233
Notice Date: Aug 17, 2015
Recall Date: Aug 10, 2015

Consumer Complaints

5 Complaints
Keystone Rv Company
Campaign: 11057236 Other
Dec 28, 2017
Defect Description:

STRUCTURE:BODY

Potential Consequences:

SHORTLY AFTER PICKING UP OUR NEW RV , WE NOTICED THE TWO CENTER SLIDEOUTS WOULD CREEP OUT WHILE TOWING RV ON HIGHWAY. WE HAVE NOTIFIED KEYSTONE OF THIS PROB AND HAVE HAD THE RV IN THE SHOP 2 TIMES AND WAS TOLD IT WAS A HYDRAULIC LEAK , AND STILL TO THIS DAY IT IS STILL THE SAME PROBLEM, SLIDEOUT ARE COMING OUT GOING DOWN HIGHWAY. I AM TAKING THE RV BACK IN AGAIN TO ANOTHER REPAIR SHOP. THIS IS A HIGHWAY HAZARD WHILE THE VEHICLE IS IN MOTION ON ANY ROAD OR HIGHWAY SLIDEOUT OUT COULD HIT ANYTHING IN ITS PATH. NOW AS WE TRAVEL WE HAVE TO STOP EVERY 40 MILES TO GET TO RV CONTROLS TO SLIDE THEM BACK IN. IT IS GETTING WORSE THEY ARE COMING OUT MORE OFTEN. WE HAVE ALL RECORDS OF THIS PROBLEM , WHEN WE REPORTED IT TO KEYSTONE, AT FIRST WE THOUGHT IT WAS A COMPUTER GLITCH. IS THERE ANY CORRESPONDENCE YOU CAN SEND TO KEYSTONE TO GET THIS PROBLEM RESOLVED BEFORE IT CAUSES AN ACCIDENT? *TR

Corrective Action:

SHORTLY AFTER PICKING UP OUR NEW RV , WE NOTICED THE TWO CENTER SLIDEOUTS WOULD CREEP OUT WHILE TOWING RV ON HIGHWAY. WE HAVE NOTIFIED KEYSTONE OF THIS PROB AND HAVE HAD THE RV IN THE SHOP 2 TIMES AND WAS TOLD IT WAS A HYDRAULIC LEAK , AND STILL TO THIS DAY IT IS STILL THE SAME PROBLEM, SLIDEOUT ARE COMING OUT GOING DOWN HIGHWAY. I AM TAKING THE RV BACK IN AGAIN TO ANOTHER REPAIR SHOP. THIS IS A HIGHWAY HAZARD WHILE THE VEHICLE IS IN MOTION ON ANY ROAD OR HIGHWAY SLIDEOUT OUT COULD HIT ANYTHING IN ITS PATH. NOW AS WE TRAVEL WE HAVE TO STOP EVERY 40 MILES TO GET TO RV CONTROLS TO SLIDE THEM BACK IN. IT IS GETTING WORSE THEY ARE COMING OUT MORE OFTEN. WE HAVE ALL RECORDS OF THIS PROBLEM , WHEN WE REPORTED IT TO KEYSTONE, AT FIRST WE THOUGHT IT WAS A COMPUTER GLITCH. IS THERE ANY CORRESPONDENCE YOU CAN SEND TO KEYSTONE TO GET THIS PROBLEM RESOLVED BEFORE IT CAUSES AN ACCIDENT? *TR

Additional Notes:

SHORTLY AFTER PICKING UP OUR NEW RV , WE NOTICED THE TWO CENTER SLIDEOUTS WOULD CREEP OUT WHILE TOWING RV ON HIGHWAY. WE HAVE NOTIFIED KEYSTONE OF THIS PROB AND HAVE HAD THE RV IN THE SHOP 2 TIMES AND WAS TOLD IT WAS A HYDRAULIC LEAK , AND STILL TO THIS DAY IT IS STILL THE SAME PROBLEM, SLIDEOUT ARE COMING OUT GOING DOWN HIGHWAY. I AM TAKING THE RV BACK IN AGAIN TO ANOTHER REPAIR SHOP. THIS IS A HIGHWAY HAZARD WHILE THE VEHICLE IS IN MOTION ON ANY ROAD OR HIGHWAY SLIDEOUT OUT COULD HIT ANYTHING IN ITS PATH. NOW AS WE TRAVEL WE HAVE TO STOP EVERY 40 MILES TO GET TO RV CONTROLS TO SLIDE THEM BACK IN. IT IS GETTING WORSE THEY ARE COMING OUT MORE OFTEN. WE HAVE ALL RECORDS OF THIS PROBLEM , WHEN WE REPORTED IT TO KEYSTONE, AT FIRST WE THOUGHT IT WAS A COMPUTER GLITCH. IS THERE ANY CORRESPONDENCE YOU CAN SEND TO KEYSTONE TO GET THIS PROBLEM RESOLVED BEFORE IT CAUSES AN ACCIDENT? *TR

Manufacturer: KEYSTONE
Mfg Campaign: 11057236
Notice Date: Dec 28, 2017
Recall Date: Dec 28, 2017
Keystone Rv Company
Campaign: 11057236 Other
Dec 28, 2017
Defect Description:

EQUIPMENT

Potential Consequences:

SHORTLY AFTER PICKING UP OUR NEW RV , WE NOTICED THE TWO CENTER SLIDEOUTS WOULD CREEP OUT WHILE TOWING RV ON HIGHWAY. WE HAVE NOTIFIED KEYSTONE OF THIS PROB AND HAVE HAD THE RV IN THE SHOP 2 TIMES AND WAS TOLD IT WAS A HYDRAULIC LEAK , AND STILL TO THIS DAY IT IS STILL THE SAME PROBLEM, SLIDEOUT ARE COMING OUT GOING DOWN HIGHWAY. I AM TAKING THE RV BACK IN AGAIN TO ANOTHER REPAIR SHOP. THIS IS A HIGHWAY HAZARD WHILE THE VEHICLE IS IN MOTION ON ANY ROAD OR HIGHWAY SLIDEOUT OUT COULD HIT ANYTHING IN ITS PATH. NOW AS WE TRAVEL WE HAVE TO STOP EVERY 40 MILES TO GET TO RV CONTROLS TO SLIDE THEM BACK IN. IT IS GETTING WORSE THEY ARE COMING OUT MORE OFTEN. WE HAVE ALL RECORDS OF THIS PROBLEM , WHEN WE REPORTED IT TO KEYSTONE, AT FIRST WE THOUGHT IT WAS A COMPUTER GLITCH. IS THERE ANY CORRESPONDENCE YOU CAN SEND TO KEYSTONE TO GET THIS PROBLEM RESOLVED BEFORE IT CAUSES AN ACCIDENT? *TR

Corrective Action:

SHORTLY AFTER PICKING UP OUR NEW RV , WE NOTICED THE TWO CENTER SLIDEOUTS WOULD CREEP OUT WHILE TOWING RV ON HIGHWAY. WE HAVE NOTIFIED KEYSTONE OF THIS PROB AND HAVE HAD THE RV IN THE SHOP 2 TIMES AND WAS TOLD IT WAS A HYDRAULIC LEAK , AND STILL TO THIS DAY IT IS STILL THE SAME PROBLEM, SLIDEOUT ARE COMING OUT GOING DOWN HIGHWAY. I AM TAKING THE RV BACK IN AGAIN TO ANOTHER REPAIR SHOP. THIS IS A HIGHWAY HAZARD WHILE THE VEHICLE IS IN MOTION ON ANY ROAD OR HIGHWAY SLIDEOUT OUT COULD HIT ANYTHING IN ITS PATH. NOW AS WE TRAVEL WE HAVE TO STOP EVERY 40 MILES TO GET TO RV CONTROLS TO SLIDE THEM BACK IN. IT IS GETTING WORSE THEY ARE COMING OUT MORE OFTEN. WE HAVE ALL RECORDS OF THIS PROBLEM , WHEN WE REPORTED IT TO KEYSTONE, AT FIRST WE THOUGHT IT WAS A COMPUTER GLITCH. IS THERE ANY CORRESPONDENCE YOU CAN SEND TO KEYSTONE TO GET THIS PROBLEM RESOLVED BEFORE IT CAUSES AN ACCIDENT? *TR

Additional Notes:

SHORTLY AFTER PICKING UP OUR NEW RV , WE NOTICED THE TWO CENTER SLIDEOUTS WOULD CREEP OUT WHILE TOWING RV ON HIGHWAY. WE HAVE NOTIFIED KEYSTONE OF THIS PROB AND HAVE HAD THE RV IN THE SHOP 2 TIMES AND WAS TOLD IT WAS A HYDRAULIC LEAK , AND STILL TO THIS DAY IT IS STILL THE SAME PROBLEM, SLIDEOUT ARE COMING OUT GOING DOWN HIGHWAY. I AM TAKING THE RV BACK IN AGAIN TO ANOTHER REPAIR SHOP. THIS IS A HIGHWAY HAZARD WHILE THE VEHICLE IS IN MOTION ON ANY ROAD OR HIGHWAY SLIDEOUT OUT COULD HIT ANYTHING IN ITS PATH. NOW AS WE TRAVEL WE HAVE TO STOP EVERY 40 MILES TO GET TO RV CONTROLS TO SLIDE THEM BACK IN. IT IS GETTING WORSE THEY ARE COMING OUT MORE OFTEN. WE HAVE ALL RECORDS OF THIS PROBLEM , WHEN WE REPORTED IT TO KEYSTONE, AT FIRST WE THOUGHT IT WAS A COMPUTER GLITCH. IS THERE ANY CORRESPONDENCE YOU CAN SEND TO KEYSTONE TO GET THIS PROBLEM RESOLVED BEFORE IT CAUSES AN ACCIDENT? *TR

Manufacturer: KEYSTONE
Mfg Campaign: 11057236
Notice Date: Dec 28, 2017
Recall Date: Dec 28, 2017
Keystone Rv Company
Campaign: 11011567 Other
Jul 30, 2017
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

SLIDES OPEN WHILE MOVING TRAILER- PASSIVE. EMERGENCY WINDOW IN BEDROOM FLEW OFF TRAILER ON HIGHWAY- FAULTY LATCH AS NEVER OPENED AND LATCH WAS IN CLOSED POSITION

Corrective Action:

SLIDES OPEN WHILE MOVING TRAILER- PASSIVE. EMERGENCY WINDOW IN BEDROOM FLEW OFF TRAILER ON HIGHWAY- FAULTY LATCH AS NEVER OPENED AND LATCH WAS IN CLOSED POSITION

Additional Notes:

SLIDES OPEN WHILE MOVING TRAILER- PASSIVE. EMERGENCY WINDOW IN BEDROOM FLEW OFF TRAILER ON HIGHWAY- FAULTY LATCH AS NEVER OPENED AND LATCH WAS IN CLOSED POSITION

Manufacturer: KEYSTONE
Mfg Campaign: 11011567
Notice Date: Jul 30, 2017
Recall Date: Jul 30, 2017
Keystone Rv Company
Campaign: 10956427 Other
Feb 22, 2017
Defect Description:

SUSPENSION

Potential Consequences:

BOLT FAILED ON THE AXLE HANGER WHILE TRAVELING DOWN THE ROAD .

Corrective Action:

BOLT FAILED ON THE AXLE HANGER WHILE TRAVELING DOWN THE ROAD .

Additional Notes:

BOLT FAILED ON THE AXLE HANGER WHILE TRAVELING DOWN THE ROAD .

Manufacturer: KEYSTONE
Mfg Campaign: 10956427
Notice Date: Feb 22, 2017
Recall Date: Feb 22, 2017
Keystone Rv Company
Campaign: 10950450 Other
Feb 9, 2017
Defect Description:

SUSPENSION

Potential Consequences:

THE TIGHT REAR SHACKLE BOLTS FAILED ON THE LIPPERT AUTO ALIGNMENT SUSPENSION, CAUSING THE TRAILER WHEELS TO BECOME MISALIGNED FORCING THE TRAILER TO FORCE THE SUSPENSION TO TRACK TO THE LEFT. THE SHACKLE BOLTS FAILED TO THE NUTS BECAME LOOSE CAUSING THE SHACKLE PLATES TO FALL OFF THE TRAILER. THE CONDITION WAS DANGEROUS BECAUSE THE TRAILER COULD HAVE FLIPPED WHEN TOWED. I HAD TO HAVE THE TRAILER SUSPENSION REPAIRED. THE SHACKLE BOLTS WERE DETERMINED TO BE UNDERSIZED FOR THE TRAILER AND THE CORES HAD BEEN BORED TO ALLOW GREASE FITTING TO BE INSTALLED IN THE HEADS OF THE BOLTS WEAKENING THE STRUCTURAL STRNGTH. THE BOLTS WERE REPLACED WITH SOLID BOLTS AT ALL POINTS OF THE SUSPENSION TO PREVENT FURTHER FAILURE. I HAVE BEEN INFORMED BY MY DEALER THAT FOREST RIVER HAS RECALLED TRAILERS USING THE LIPPERT SELF-ALIGNING SUSPENSION BECAUSE THE SHACKLE BOLTS SHEAR OFF. THIS ISSUE WOULD BE EXACTLY THE SAME ISSUE AS MINE. MORE IMAGES AVAILABLE!

Corrective Action:

THE TIGHT REAR SHACKLE BOLTS FAILED ON THE LIPPERT AUTO ALIGNMENT SUSPENSION, CAUSING THE TRAILER WHEELS TO BECOME MISALIGNED FORCING THE TRAILER TO FORCE THE SUSPENSION TO TRACK TO THE LEFT. THE SHACKLE BOLTS FAILED TO THE NUTS BECAME LOOSE CAUSING THE SHACKLE PLATES TO FALL OFF THE TRAILER. THE CONDITION WAS DANGEROUS BECAUSE THE TRAILER COULD HAVE FLIPPED WHEN TOWED. I HAD TO HAVE THE TRAILER SUSPENSION REPAIRED. THE SHACKLE BOLTS WERE DETERMINED TO BE UNDERSIZED FOR THE TRAILER AND THE CORES HAD BEEN BORED TO ALLOW GREASE FITTING TO BE INSTALLED IN THE HEADS OF THE BOLTS WEAKENING THE STRUCTURAL STRNGTH. THE BOLTS WERE REPLACED WITH SOLID BOLTS AT ALL POINTS OF THE SUSPENSION TO PREVENT FURTHER FAILURE. I HAVE BEEN INFORMED BY MY DEALER THAT FOREST RIVER HAS RECALLED TRAILERS USING THE LIPPERT SELF-ALIGNING SUSPENSION BECAUSE THE SHACKLE BOLTS SHEAR OFF. THIS ISSUE WOULD BE EXACTLY THE SAME ISSUE AS MINE. MORE IMAGES AVAILABLE!

Additional Notes:

THE TIGHT REAR SHACKLE BOLTS FAILED ON THE LIPPERT AUTO ALIGNMENT SUSPENSION, CAUSING THE TRAILER WHEELS TO BECOME MISALIGNED FORCING THE TRAILER TO FORCE THE SUSPENSION TO TRACK TO THE LEFT. THE SHACKLE BOLTS FAILED TO THE NUTS BECAME LOOSE CAUSING THE SHACKLE PLATES TO FALL OFF THE TRAILER. THE CONDITION WAS DANGEROUS BECAUSE THE TRAILER COULD HAVE FLIPPED WHEN TOWED. I HAD TO HAVE THE TRAILER SUSPENSION REPAIRED. THE SHACKLE BOLTS WERE DETERMINED TO BE UNDERSIZED FOR THE TRAILER AND THE CORES HAD BEEN BORED TO ALLOW GREASE FITTING TO BE INSTALLED IN THE HEADS OF THE BOLTS WEAKENING THE STRUCTURAL STRNGTH. THE BOLTS WERE REPLACED WITH SOLID BOLTS AT ALL POINTS OF THE SUSPENSION TO PREVENT FURTHER FAILURE. I HAVE BEEN INFORMED BY MY DEALER THAT FOREST RIVER HAS RECALLED TRAILERS USING THE LIPPERT SELF-ALIGNING SUSPENSION BECAUSE THE SHACKLE BOLTS SHEAR OFF. THIS ISSUE WOULD BE EXACTLY THE SAME ISSUE AS MINE. MORE IMAGES AVAILABLE!

Manufacturer: KEYSTONE
Mfg Campaign: 10950450
Notice Date: Feb 9, 2017
Recall Date: Feb 9, 2017

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