Complaints & Recalls
Official Safety Recalls - Important!
54 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Paccar Incorporated
Safety Issue:
PACCAR Incorporated (PACCAR) is recalling certain 2023-2026 Kenworth T380, T680, T880, Peterbilt 520, 548, 567, 579, 2024-2026 Kenworth T480, W990, Peterbilt 536, 537, 589, 2025 Kenworth T180, Peterbilt 535, 2025-2026 Kenworth T280 and L770 vehicles. The tail brake light, upper and lower beam headlights, reverse light, and turn signal may not illuminate as intended. In addition, the lift axles, if lowered, may revert to a raised position, or oscillate up and down when the signal warning lights are activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25PACF
Paccar Incorporated
Safety Issue:
PACCAR Incorporated (PACCAR) is recalling certain 2025 Kenworth T180, Peterbilt 535, 567, 2025-2026 Kenworth T280, 2023-2026 Kenworth T380, 2024-2026 Kenworth T480, 2024-2026 Peterbilt 536, 537, and 548 trucks. The exterior lighting switch may fail, resulting in the hazard lights and the instrument display back-light brightness adjustment not functioning. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 108, "Lamps, Reflective Devices and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 25KWB 25PBB
Recall Date: Jan 29, 2025
Paccar Incorporated
Safety Issue:
PACCAR Incorporated (PACCAR) is recalling certain 2021-2025 Peterbilt and Kenworth vehicles, equipped with Bendix EC80 Advanced Electronic Control Units (ECU). Please see the recall report for a complete list of models. Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop functioning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24KWL, 24PBL
Recall Date: Dec 9, 2024
Paccar Incorporated
Safety Issue:
PACCAR Incorporated (PACCAR) is recalling certain 2024 Peterbilt 537, 2024-2025 Kenworth T380, T480, Peterbilt 548, and 2025 Peterbilt 536 trucks, equipped with certain Meritor 10-16K and 18-23K front steer drive axles. The front steer drive axles may have insufficient wheel bearing lubricant.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24KWJ 24PBJ
Recall Date: Dec 2, 2024
Paccar Incorporated
Safety Issue:
PACCAR Incorporated (PACCAR) is recalling certain 2025 Kenworth K270, K370, L770, T280, T380, T480, T680, T880, W900, W990, 2025 Peterbilt 220, 520, 536, 537, 548, 567, 579, and 589 trucks. The tie rod or drag link assembly may contain an improperly heat-treated ball stud, causing the ball stud to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24KWG, 24PBG
Recall Date: Jun 12, 2024
Paccar Incorporated
Safety Issue:
PACCAR Incorporated (PACCAR) is recalling certain 2025 Peterbilt 536, 548, 567, 579, and Kenworth T280, T380, T480, T680, T880, and W990 vehicles. The steering gear sector shaft may have been improperly heat-treated, which can cause the gear teeth to crack or fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24PBF, 24KWF
Recall Date: Mar 27, 2024
Paccar Incorporated
Safety Issue:
PACCAR Incorporated (PACCAR) is recalling certain 2021-2024 Peterbilt 365, 367, 389, 535, 536, 537, 548, 567, 579, and 2021-2025 Kenworth T180, T280, T380, T480, T680, T880 and W990 trucks. The right-hand gear shifter stalk connectors may have been improperly crimped, resulting in a loss of communication.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24PBE/24KWE
Paccar Incorporated
Safety Issue:
PACCAR Incorporated (PACCAR) is recalling certain 2024-2025 Kenworth T280, T380, T480, T680, T880, L770, W990, and 2024-2025 Peterbilt 389, 520, 535, 536, 537, 548, 567, 579, 589 trucks. The steering gear assemblies may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24PBC and 24KWC
Recall Date: Jan 25, 2024
Consumer Complaints
2 ComplaintsPaccar Incorporated
Defect Description:
STEERING
Potential Consequences:
Accident Description: 2025 Kenworth T380 Model: 2025 Kenworth T380 VIN: [XXX] Date of Incident: [XXX] Location: Ontario, Canada On [XXX], while operating a 2025 Kenworth T380 on a straight section of highway in Ontario, Canada, the steering system suddenly became unresponsive while traveling at approximately 64 mph. I believe this failure is directly related to the USK tie rod ends, which are associated with two known open recalls concerning USK ball studs. At the time of the incident, no early warning indicators or mechanical symptoms were present to suggest imminent failure. Without warning, the vehicle veered sharply to the left, causing a complete loss of control. The truck subsequently rolled over multiple times, resulting in a serious multi-unit accident that blocked the highway. My drive truck, along with two additional trucks I was transporting, were all involved in the crash. I was entrapped inside the tractor cab and had to be extricated by emergency responders. I sustained significant injuries, including nerve damage and multiple cervical spine injuries, due to the violent nature of the rollover. After the incident, I observed indications that the vehicle may have been tampered with. I am uncertain about the current location of the vehicle or the whereabouts of critical front-end components. However, photographic evidence shows that the ball studs were removed post-accident. It is my belief that Paccar is not fully disclosing accurate information related to this incident and the condition of the steering components. This incident raises serious concerns regarding the vehicle’s safety and the handling of related recall information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Accident Description: 2025 Kenworth T380 Model: 2025 Kenworth T380 VIN: [XXX] Date of Incident: [XXX] Location: Ontario, Canada On [XXX], while operating a 2025 Kenworth T380 on a straight section of highway in Ontario, Canada, the steering system suddenly became unresponsive while traveling at approximately 64 mph. I believe this failure is directly related to the USK tie rod ends, which are associated with two known open recalls concerning USK ball studs. At the time of the incident, no early warning indicators or mechanical symptoms were present to suggest imminent failure. Without warning, the vehicle veered sharply to the left, causing a complete loss of control. The truck subsequently rolled over multiple times, resulting in a serious multi-unit accident that blocked the highway. My drive truck, along with two additional trucks I was transporting, were all involved in the crash. I was entrapped inside the tractor cab and had to be extricated by emergency responders. I sustained significant injuries, including nerve damage and multiple cervical spine injuries, due to the violent nature of the rollover. After the incident, I observed indications that the vehicle may have been tampered with. I am uncertain about the current location of the vehicle or the whereabouts of critical front-end components. However, photographic evidence shows that the ball studs were removed post-accident. It is my belief that Paccar is not fully disclosing accurate information related to this incident and the condition of the steering components. This incident raises serious concerns regarding the vehicle’s safety and the handling of related recall information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Accident Description: 2025 Kenworth T380 Model: 2025 Kenworth T380 VIN: [XXX] Date of Incident: [XXX] Location: Ontario, Canada On [XXX], while operating a 2025 Kenworth T380 on a straight section of highway in Ontario, Canada, the steering system suddenly became unresponsive while traveling at approximately 64 mph. I believe this failure is directly related to the USK tie rod ends, which are associated with two known open recalls concerning USK ball studs. At the time of the incident, no early warning indicators or mechanical symptoms were present to suggest imminent failure. Without warning, the vehicle veered sharply to the left, causing a complete loss of control. The truck subsequently rolled over multiple times, resulting in a serious multi-unit accident that blocked the highway. My drive truck, along with two additional trucks I was transporting, were all involved in the crash. I was entrapped inside the tractor cab and had to be extricated by emergency responders. I sustained significant injuries, including nerve damage and multiple cervical spine injuries, due to the violent nature of the rollover. After the incident, I observed indications that the vehicle may have been tampered with. I am uncertain about the current location of the vehicle or the whereabouts of critical front-end components. However, photographic evidence shows that the ball studs were removed post-accident. It is my belief that Paccar is not fully disclosing accurate information related to this incident and the condition of the steering components. This incident raises serious concerns regarding the vehicle’s safety and the handling of related recall information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11662563
Recall Date: May 22, 2025
Paccar Incorporated
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Flowmark of Kansas city Missouri built my company a truck. When adding an upfit body (AKA septic tank skid unit) there was no motor carrier calculation done for the rear axle weight. Upon my arrival to pick up the truck I could see that the rear axle was overloaded. Addressed with flowmark and they admitted a calculation had not been done. They moved the unit forward to the correct position, during this time no care was taken when drilling the new mounting holes, in which case resulted in 21 holes too close together. This truck is not safe, nor does it meet the manufactures recommendations. I took the truck to a Kenworth dealer and they have provided the documentation that says this truck is not correct and needs the entire frame of the truck replaced. Flowmark wants to bring the truck back to KC from Ohio and weld the holes shut and paint them and send the truck back. This again is against Kenworth's recommendations.
Corrective Action:
Flowmark of Kansas city Missouri built my company a truck. When adding an upfit body (AKA septic tank skid unit) there was no motor carrier calculation done for the rear axle weight. Upon my arrival to pick up the truck I could see that the rear axle was overloaded. Addressed with flowmark and they admitted a calculation had not been done. They moved the unit forward to the correct position, during this time no care was taken when drilling the new mounting holes, in which case resulted in 21 holes too close together. This truck is not safe, nor does it meet the manufactures recommendations. I took the truck to a Kenworth dealer and they have provided the documentation that says this truck is not correct and needs the entire frame of the truck replaced. Flowmark wants to bring the truck back to KC from Ohio and weld the holes shut and paint them and send the truck back. This again is against Kenworth's recommendations.
Additional Notes:
Flowmark of Kansas city Missouri built my company a truck. When adding an upfit body (AKA septic tank skid unit) there was no motor carrier calculation done for the rear axle weight. Upon my arrival to pick up the truck I could see that the rear axle was overloaded. Addressed with flowmark and they admitted a calculation had not been done. They moved the unit forward to the correct position, during this time no care was taken when drilling the new mounting holes, in which case resulted in 21 holes too close together. This truck is not safe, nor does it meet the manufactures recommendations. I took the truck to a Kenworth dealer and they have provided the documentation that says this truck is not correct and needs the entire frame of the truck replaced. Flowmark wants to bring the truck back to KC from Ohio and weld the holes shut and paint them and send the truck back. This again is against Kenworth's recommendations.
Mfg Campaign: 11621840
Recall Date: Oct 24, 2024
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