Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2024-2025 Jeep Wagoneer S battery electric (BEV) vehicles. The headlight vertical aim adjustment is not accessible, and the horizontal aim adjustment is not covered as intended. As a result, the headlights may not be able to be adjusted properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 23C
Recall Date: Mar 20, 2025
Consumer Complaints
9 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driving it again, it is now showing 23 additional new codes. The car has stalled while driving, creating an extremely unsafe situation. On several occasions, it refuses to start. At one point, the vehicle was stuck in drive for over 27 hours, making it unusable and unmovable. These issues are recurring and unpredictable, making the vehicle a clear safety hazard. I’ve contacted Jeep Customer Care repeatedly. My assigned case manager refuses to respond, and they will not assign me a new one. I’ve escalated requests to management multiple times and have been completely ignored. I am unable to get any assistance despite the seriousness of the issue. This vehicle is unsafe, unreliable, and I am left without a functional mode of transportation. I’m filing this complaint with the hope that it prompts further investigation into these vehicle failures and Jeep/Stellantis’ refusal to properly address them.
Corrective Action:
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driving it again, it is now showing 23 additional new codes. The car has stalled while driving, creating an extremely unsafe situation. On several occasions, it refuses to start. At one point, the vehicle was stuck in drive for over 27 hours, making it unusable and unmovable. These issues are recurring and unpredictable, making the vehicle a clear safety hazard. I’ve contacted Jeep Customer Care repeatedly. My assigned case manager refuses to respond, and they will not assign me a new one. I’ve escalated requests to management multiple times and have been completely ignored. I am unable to get any assistance despite the seriousness of the issue. This vehicle is unsafe, unreliable, and I am left without a functional mode of transportation. I’m filing this complaint with the hope that it prompts further investigation into these vehicle failures and Jeep/Stellantis’ refusal to properly address them.
Additional Notes:
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driving it again, it is now showing 23 additional new codes. The car has stalled while driving, creating an extremely unsafe situation. On several occasions, it refuses to start. At one point, the vehicle was stuck in drive for over 27 hours, making it unusable and unmovable. These issues are recurring and unpredictable, making the vehicle a clear safety hazard. I’ve contacted Jeep Customer Care repeatedly. My assigned case manager refuses to respond, and they will not assign me a new one. I’ve escalated requests to management multiple times and have been completely ignored. I am unable to get any assistance despite the seriousness of the issue. This vehicle is unsafe, unreliable, and I am left without a functional mode of transportation. I’m filing this complaint with the hope that it prompts further investigation into these vehicle failures and Jeep/Stellantis’ refusal to properly address them.
Mfg Campaign: 11674319
Recall Date: Jul 17, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driving it again, it is now showing 23 additional new codes. The car has stalled while driving, creating an extremely unsafe situation. On several occasions, it refuses to start. At one point, the vehicle was stuck in drive for over 27 hours, making it unusable and unmovable. These issues are recurring and unpredictable, making the vehicle a clear safety hazard. I’ve contacted Jeep Customer Care repeatedly. My assigned case manager refuses to respond, and they will not assign me a new one. I’ve escalated requests to management multiple times and have been completely ignored. I am unable to get any assistance despite the seriousness of the issue. This vehicle is unsafe, unreliable, and I am left without a functional mode of transportation. I’m filing this complaint with the hope that it prompts further investigation into these vehicle failures and Jeep/Stellantis’ refusal to properly address them.
Corrective Action:
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driving it again, it is now showing 23 additional new codes. The car has stalled while driving, creating an extremely unsafe situation. On several occasions, it refuses to start. At one point, the vehicle was stuck in drive for over 27 hours, making it unusable and unmovable. These issues are recurring and unpredictable, making the vehicle a clear safety hazard. I’ve contacted Jeep Customer Care repeatedly. My assigned case manager refuses to respond, and they will not assign me a new one. I’ve escalated requests to management multiple times and have been completely ignored. I am unable to get any assistance despite the seriousness of the issue. This vehicle is unsafe, unreliable, and I am left without a functional mode of transportation. I’m filing this complaint with the hope that it prompts further investigation into these vehicle failures and Jeep/Stellantis’ refusal to properly address them.
Additional Notes:
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driving it again, it is now showing 23 additional new codes. The car has stalled while driving, creating an extremely unsafe situation. On several occasions, it refuses to start. At one point, the vehicle was stuck in drive for over 27 hours, making it unusable and unmovable. These issues are recurring and unpredictable, making the vehicle a clear safety hazard. I’ve contacted Jeep Customer Care repeatedly. My assigned case manager refuses to respond, and they will not assign me a new one. I’ve escalated requests to management multiple times and have been completely ignored. I am unable to get any assistance despite the seriousness of the issue. This vehicle is unsafe, unreliable, and I am left without a functional mode of transportation. I’m filing this complaint with the hope that it prompts further investigation into these vehicle failures and Jeep/Stellantis’ refusal to properly address them.
Mfg Campaign: 11674319
Recall Date: Jul 17, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driving it again, it is now showing 23 additional new codes. The car has stalled while driving, creating an extremely unsafe situation. On several occasions, it refuses to start. At one point, the vehicle was stuck in drive for over 27 hours, making it unusable and unmovable. These issues are recurring and unpredictable, making the vehicle a clear safety hazard. I’ve contacted Jeep Customer Care repeatedly. My assigned case manager refuses to respond, and they will not assign me a new one. I’ve escalated requests to management multiple times and have been completely ignored. I am unable to get any assistance despite the seriousness of the issue. This vehicle is unsafe, unreliable, and I am left without a functional mode of transportation. I’m filing this complaint with the hope that it prompts further investigation into these vehicle failures and Jeep/Stellantis’ refusal to properly address them.
Corrective Action:
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driving it again, it is now showing 23 additional new codes. The car has stalled while driving, creating an extremely unsafe situation. On several occasions, it refuses to start. At one point, the vehicle was stuck in drive for over 27 hours, making it unusable and unmovable. These issues are recurring and unpredictable, making the vehicle a clear safety hazard. I’ve contacted Jeep Customer Care repeatedly. My assigned case manager refuses to respond, and they will not assign me a new one. I’ve escalated requests to management multiple times and have been completely ignored. I am unable to get any assistance despite the seriousness of the issue. This vehicle is unsafe, unreliable, and I am left without a functional mode of transportation. I’m filing this complaint with the hope that it prompts further investigation into these vehicle failures and Jeep/Stellantis’ refusal to properly address them.
Additional Notes:
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driving it again, it is now showing 23 additional new codes. The car has stalled while driving, creating an extremely unsafe situation. On several occasions, it refuses to start. At one point, the vehicle was stuck in drive for over 27 hours, making it unusable and unmovable. These issues are recurring and unpredictable, making the vehicle a clear safety hazard. I’ve contacted Jeep Customer Care repeatedly. My assigned case manager refuses to respond, and they will not assign me a new one. I’ve escalated requests to management multiple times and have been completely ignored. I am unable to get any assistance despite the seriousness of the issue. This vehicle is unsafe, unreliable, and I am left without a functional mode of transportation. I’m filing this complaint with the hope that it prompts further investigation into these vehicle failures and Jeep/Stellantis’ refusal to properly address them.
Mfg Campaign: 11674319
Recall Date: Jul 17, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car died/bricked up 2 days ago 7 days after owning the vehicle. They said it was a cell in the 12 volt battery. Just picked it up and drove it for 30 minutes it threw up a turtle error and jerked forward a few times Almost hit a pedestrian and a car in front of me. I parked it and getting it towed. It seems according to other owners these things are all bad.
Corrective Action:
The car died/bricked up 2 days ago 7 days after owning the vehicle. They said it was a cell in the 12 volt battery. Just picked it up and drove it for 30 minutes it threw up a turtle error and jerked forward a few times Almost hit a pedestrian and a car in front of me. I parked it and getting it towed. It seems according to other owners these things are all bad.
Additional Notes:
The car died/bricked up 2 days ago 7 days after owning the vehicle. They said it was a cell in the 12 volt battery. Just picked it up and drove it for 30 minutes it threw up a turtle error and jerked forward a few times Almost hit a pedestrian and a car in front of me. I parked it and getting it towed. It seems according to other owners these things are all bad.
Mfg Campaign: 11666352
Recall Date: Jun 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The car died/bricked up 2 days ago 7 days after owning the vehicle. They said it was a cell in the 12 volt battery. Just picked it up and drove it for 30 minutes it threw up a turtle error and jerked forward a few times Almost hit a pedestrian and a car in front of me. I parked it and getting it towed. It seems according to other owners these things are all bad.
Corrective Action:
The car died/bricked up 2 days ago 7 days after owning the vehicle. They said it was a cell in the 12 volt battery. Just picked it up and drove it for 30 minutes it threw up a turtle error and jerked forward a few times Almost hit a pedestrian and a car in front of me. I parked it and getting it towed. It seems according to other owners these things are all bad.
Additional Notes:
The car died/bricked up 2 days ago 7 days after owning the vehicle. They said it was a cell in the 12 volt battery. Just picked it up and drove it for 30 minutes it threw up a turtle error and jerked forward a few times Almost hit a pedestrian and a car in front of me. I parked it and getting it towed. It seems according to other owners these things are all bad.
Mfg Campaign: 11666352
Recall Date: Jun 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car died/bricked up 2 days ago 7 days after owning the vehicle. They said it was a cell in the 12 volt battery. Just picked it up and drove it for 30 minutes it threw up a turtle error and jerked forward a few times Almost hit a pedestrian and a car in front of me. I parked it and getting it towed. It seems according to other owners these things are all bad.
Corrective Action:
The car died/bricked up 2 days ago 7 days after owning the vehicle. They said it was a cell in the 12 volt battery. Just picked it up and drove it for 30 minutes it threw up a turtle error and jerked forward a few times Almost hit a pedestrian and a car in front of me. I parked it and getting it towed. It seems according to other owners these things are all bad.
Additional Notes:
The car died/bricked up 2 days ago 7 days after owning the vehicle. They said it was a cell in the 12 volt battery. Just picked it up and drove it for 30 minutes it threw up a turtle error and jerked forward a few times Almost hit a pedestrian and a car in front of me. I parked it and getting it towed. It seems according to other owners these things are all bad.
Mfg Campaign: 11666352
Recall Date: Jun 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Service Electrical System - Consistent error when driving the vehicle - not reproducible as it will appear 5 minutes into operation or after a number of cycles. Currently on 2 visits to the service department for this error. After the 2nd visit, they performed actuator calibration. Assumed it was sorted after a number of test drives to re-create. Issue occurred within 5 miles of pick-up from the dealership.
Corrective Action:
Service Electrical System - Consistent error when driving the vehicle - not reproducible as it will appear 5 minutes into operation or after a number of cycles. Currently on 2 visits to the service department for this error. After the 2nd visit, they performed actuator calibration. Assumed it was sorted after a number of test drives to re-create. Issue occurred within 5 miles of pick-up from the dealership.
Additional Notes:
Service Electrical System - Consistent error when driving the vehicle - not reproducible as it will appear 5 minutes into operation or after a number of cycles. Currently on 2 visits to the service department for this error. After the 2nd visit, they performed actuator calibration. Assumed it was sorted after a number of test drives to re-create. Issue occurred within 5 miles of pick-up from the dealership.
Mfg Campaign: 11665603
Recall Date: Jun 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle would not respond to any driver controls upon entering vehicle, disabled drive and stated the vehicle was being charged even though we were in the middle of an empty parking lot while shopping. I tried to shut it off in an effort to reset the systems but the vehicle would not shut down no matter what I did. Tried multiple times and it sat there with the charging in use indications and would not respond to any driver inputs. With no choice I exited the vehicle to go and get some assistance but the vehicle (currently on) would not lock the doors. As a result I stayed with the vehicle until it changed its status or I was able to get a tow truck. Approximately 35 minutes later the system reset itself and I was able to drive it straight to the dealer where they captured 22 fault codes. The vehicle has been at the dealer since 16 May with 1395 miles on it, we purchased it 28 April new from the local dealer. It left me stranded and unsecure putting me at undue risk.
Corrective Action:
Vehicle would not respond to any driver controls upon entering vehicle, disabled drive and stated the vehicle was being charged even though we were in the middle of an empty parking lot while shopping. I tried to shut it off in an effort to reset the systems but the vehicle would not shut down no matter what I did. Tried multiple times and it sat there with the charging in use indications and would not respond to any driver inputs. With no choice I exited the vehicle to go and get some assistance but the vehicle (currently on) would not lock the doors. As a result I stayed with the vehicle until it changed its status or I was able to get a tow truck. Approximately 35 minutes later the system reset itself and I was able to drive it straight to the dealer where they captured 22 fault codes. The vehicle has been at the dealer since 16 May with 1395 miles on it, we purchased it 28 April new from the local dealer. It left me stranded and unsecure putting me at undue risk.
Additional Notes:
Vehicle would not respond to any driver controls upon entering vehicle, disabled drive and stated the vehicle was being charged even though we were in the middle of an empty parking lot while shopping. I tried to shut it off in an effort to reset the systems but the vehicle would not shut down no matter what I did. Tried multiple times and it sat there with the charging in use indications and would not respond to any driver inputs. With no choice I exited the vehicle to go and get some assistance but the vehicle (currently on) would not lock the doors. As a result I stayed with the vehicle until it changed its status or I was able to get a tow truck. Approximately 35 minutes later the system reset itself and I was able to drive it straight to the dealer where they captured 22 fault codes. The vehicle has been at the dealer since 16 May with 1395 miles on it, we purchased it 28 April new from the local dealer. It left me stranded and unsecure putting me at undue risk.
Mfg Campaign: 11663137
Recall Date: May 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Steering very loose, even in sport setting.
Corrective Action:
Steering very loose, even in sport setting.
Additional Notes:
Steering very loose, even in sport setting.
Mfg Campaign: 11661867
Recall Date: May 19, 2025
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