Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Wagoneer, Grand Wagoneer, Grand Cherokee, and Grand Cherokee L vehicles. Incorrect software in the rearview camera module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: D5B
Recall Date: Dec 19, 2024
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 14B,33B,34B,35B,36B
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The third-row seat belts may not allow occupants to properly access or fasten the seat belt to the buckle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: A7A
Recall Date: Oct 26, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Consumer Complaints
4 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
n early January 2025, we purchased 2024 Jeep Wagoneer L that began displaying check engine warnings and experiencing significant performance issues within the first week. The vehicle was brought into the dealership (Golling Jeep in Bloomfield Hills, MI) on multiple occasions—first on January 22nd and again on February 7, 2025—for drivetrain-related concerns, including rough idling, and warning lights. The vehicle was returned after temporary fixes, but the issues quickly recurred. On February 21, 2025, the vehicle was returned to the dealership and has remained there ever since. Despite repeated diagnostic and repair attempts over the last five months, the dealership has been unable to resolve the issue. As of July 2, 2025, their latest communication indicates that a complete engine replacement may be required. The symptoms included drivability issues and engine malfunction indicator lights. The vehicle’s reliability deteriorated to the point where we felt unsafe using it for family transportation, especially on highways or long trips. The issue has been inspected and repeatedly confirmed by certified dealership technicians. The vehicle is available for inspection. There were no reported accidents or injuries, but the repeated and unresolved engine issues present a clear risk to occupant safety and undermine vehicle performance. This ongoing situation has rendered the vehicle inoperable for over 150 days while under warranty, with no final resolution provided.
Corrective Action:
n early January 2025, we purchased 2024 Jeep Wagoneer L that began displaying check engine warnings and experiencing significant performance issues within the first week. The vehicle was brought into the dealership (Golling Jeep in Bloomfield Hills, MI) on multiple occasions—first on January 22nd and again on February 7, 2025—for drivetrain-related concerns, including rough idling, and warning lights. The vehicle was returned after temporary fixes, but the issues quickly recurred. On February 21, 2025, the vehicle was returned to the dealership and has remained there ever since. Despite repeated diagnostic and repair attempts over the last five months, the dealership has been unable to resolve the issue. As of July 2, 2025, their latest communication indicates that a complete engine replacement may be required. The symptoms included drivability issues and engine malfunction indicator lights. The vehicle’s reliability deteriorated to the point where we felt unsafe using it for family transportation, especially on highways or long trips. The issue has been inspected and repeatedly confirmed by certified dealership technicians. The vehicle is available for inspection. There were no reported accidents or injuries, but the repeated and unresolved engine issues present a clear risk to occupant safety and undermine vehicle performance. This ongoing situation has rendered the vehicle inoperable for over 150 days while under warranty, with no final resolution provided.
Additional Notes:
n early January 2025, we purchased 2024 Jeep Wagoneer L that began displaying check engine warnings and experiencing significant performance issues within the first week. The vehicle was brought into the dealership (Golling Jeep in Bloomfield Hills, MI) on multiple occasions—first on January 22nd and again on February 7, 2025—for drivetrain-related concerns, including rough idling, and warning lights. The vehicle was returned after temporary fixes, but the issues quickly recurred. On February 21, 2025, the vehicle was returned to the dealership and has remained there ever since. Despite repeated diagnostic and repair attempts over the last five months, the dealership has been unable to resolve the issue. As of July 2, 2025, their latest communication indicates that a complete engine replacement may be required. The symptoms included drivability issues and engine malfunction indicator lights. The vehicle’s reliability deteriorated to the point where we felt unsafe using it for family transportation, especially on highways or long trips. The issue has been inspected and repeatedly confirmed by certified dealership technicians. The vehicle is available for inspection. There were no reported accidents or injuries, but the repeated and unresolved engine issues present a clear risk to occupant safety and undermine vehicle performance. This ongoing situation has rendered the vehicle inoperable for over 150 days while under warranty, with no final resolution provided.
Mfg Campaign: 11671863
Recall Date: Jul 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle warning indicator lights Electric Power Steering (EPS) fault light comes on and the vehicle becomes hard to steer while driving. The Stop/Start active light, Engine check/ malfunction light, service power steering light comes on and the vehicle shuts down when idling at a traffic light, the engine is automatically placed into park and has to be restarted by the driver. The vehicle is back in the shop for the third time for the same issues.
Corrective Action:
The vehicle warning indicator lights Electric Power Steering (EPS) fault light comes on and the vehicle becomes hard to steer while driving. The Stop/Start active light, Engine check/ malfunction light, service power steering light comes on and the vehicle shuts down when idling at a traffic light, the engine is automatically placed into park and has to be restarted by the driver. The vehicle is back in the shop for the third time for the same issues.
Additional Notes:
The vehicle warning indicator lights Electric Power Steering (EPS) fault light comes on and the vehicle becomes hard to steer while driving. The Stop/Start active light, Engine check/ malfunction light, service power steering light comes on and the vehicle shuts down when idling at a traffic light, the engine is automatically placed into park and has to be restarted by the driver. The vehicle is back in the shop for the third time for the same issues.
Mfg Campaign: 11672041
Recall Date: Jul 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The vehicle warning indicator lights Electric Power Steering (EPS) fault light comes on and the vehicle becomes hard to steer while driving. The Stop/Start active light, Engine check/ malfunction light, service power steering light comes on and the vehicle shuts down when idling at a traffic light, the engine is automatically placed into park and has to be restarted by the driver. The vehicle is back in the shop for the third time for the same issues.
Corrective Action:
The vehicle warning indicator lights Electric Power Steering (EPS) fault light comes on and the vehicle becomes hard to steer while driving. The Stop/Start active light, Engine check/ malfunction light, service power steering light comes on and the vehicle shuts down when idling at a traffic light, the engine is automatically placed into park and has to be restarted by the driver. The vehicle is back in the shop for the third time for the same issues.
Additional Notes:
The vehicle warning indicator lights Electric Power Steering (EPS) fault light comes on and the vehicle becomes hard to steer while driving. The Stop/Start active light, Engine check/ malfunction light, service power steering light comes on and the vehicle shuts down when idling at a traffic light, the engine is automatically placed into park and has to be restarted by the driver. The vehicle is back in the shop for the third time for the same issues.
Mfg Campaign: 11672041
Recall Date: Jul 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving my kids to school on the freeway I received an alert telling me that my engine was overheating! I was barely given any warning of the rising temperature to allow myself to pull over safely. It never informed me it was rising, only when it was redlined near the max engine temp to which I had to immediately find a place to pull over. I didn't have enough time to get to the next exit 1 mile away, and had to pull over in an unsafe area and turn the car off until the engine cooled down while cars whizzed by us. Once cooled down enough, I was able to drive 1 mile to the next freeway exit but had to immediately pull over again into a center median as it was again overheating very quickly. My local dealership came to get the car and took my kids to school and me home while they inspected it and found a failing thermostat and water pump. I have only had the vehicle for 9 months and it only has 15,800 miles! This should not happen, at all, on a $135,000 vehicle. I also happened to notice a failing battery (no audio warning of this) on the display while scrolling through the menu looking for the engine temperature! So a brand new car has a failing battery, thermostat and heat pump..... unbelievable.
Corrective Action:
While driving my kids to school on the freeway I received an alert telling me that my engine was overheating! I was barely given any warning of the rising temperature to allow myself to pull over safely. It never informed me it was rising, only when it was redlined near the max engine temp to which I had to immediately find a place to pull over. I didn't have enough time to get to the next exit 1 mile away, and had to pull over in an unsafe area and turn the car off until the engine cooled down while cars whizzed by us. Once cooled down enough, I was able to drive 1 mile to the next freeway exit but had to immediately pull over again into a center median as it was again overheating very quickly. My local dealership came to get the car and took my kids to school and me home while they inspected it and found a failing thermostat and water pump. I have only had the vehicle for 9 months and it only has 15,800 miles! This should not happen, at all, on a $135,000 vehicle. I also happened to notice a failing battery (no audio warning of this) on the display while scrolling through the menu looking for the engine temperature! So a brand new car has a failing battery, thermostat and heat pump..... unbelievable.
Additional Notes:
While driving my kids to school on the freeway I received an alert telling me that my engine was overheating! I was barely given any warning of the rising temperature to allow myself to pull over safely. It never informed me it was rising, only when it was redlined near the max engine temp to which I had to immediately find a place to pull over. I didn't have enough time to get to the next exit 1 mile away, and had to pull over in an unsafe area and turn the car off until the engine cooled down while cars whizzed by us. Once cooled down enough, I was able to drive 1 mile to the next freeway exit but had to immediately pull over again into a center median as it was again overheating very quickly. My local dealership came to get the car and took my kids to school and me home while they inspected it and found a failing thermostat and water pump. I have only had the vehicle for 9 months and it only has 15,800 miles! This should not happen, at all, on a $135,000 vehicle. I also happened to notice a failing battery (no audio warning of this) on the display while scrolling through the menu looking for the engine temperature! So a brand new car has a failing battery, thermostat and heat pump..... unbelievable.
Mfg Campaign: 11639129
Recall Date: Jan 28, 2025
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