Complaints & Recalls
Consumer Complaints
9 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle claims it is supposed to get a combined 22 mpg. However after having it for over three months now. We have yet to get vehicle to get above 17.5 mpg. most of the time it is at 16 on average. This a 3.6 V6 engine. My former 19 Jepp grand Cherokee with a HEMI 5.7 got an average of 19-20mpg. My driving habits have not changed between both vehicles or destinations. No warning lights or messages, no symptoms other than it does smell like it is running rich at times. I have asked the dealership several times about it, and they have said there is nothing that can be done. I have been also reading where there are quite a few of these same issues that owners of these Jeeps are complaining of the same issues. from 2023-2025. maybe a software update could be done? Vehicle now has 7400 miles on it.
Corrective Action:
Vehicle claims it is supposed to get a combined 22 mpg. However after having it for over three months now. We have yet to get vehicle to get above 17.5 mpg. most of the time it is at 16 on average. This a 3.6 V6 engine. My former 19 Jepp grand Cherokee with a HEMI 5.7 got an average of 19-20mpg. My driving habits have not changed between both vehicles or destinations. No warning lights or messages, no symptoms other than it does smell like it is running rich at times. I have asked the dealership several times about it, and they have said there is nothing that can be done. I have been also reading where there are quite a few of these same issues that owners of these Jeeps are complaining of the same issues. from 2023-2025. maybe a software update could be done? Vehicle now has 7400 miles on it.
Additional Notes:
Vehicle claims it is supposed to get a combined 22 mpg. However after having it for over three months now. We have yet to get vehicle to get above 17.5 mpg. most of the time it is at 16 on average. This a 3.6 V6 engine. My former 19 Jepp grand Cherokee with a HEMI 5.7 got an average of 19-20mpg. My driving habits have not changed between both vehicles or destinations. No warning lights or messages, no symptoms other than it does smell like it is running rich at times. I have asked the dealership several times about it, and they have said there is nothing that can be done. I have been also reading where there are quite a few of these same issues that owners of these Jeeps are complaining of the same issues. from 2023-2025. maybe a software update could be done? Vehicle now has 7400 miles on it.
Mfg Campaign: 11674629
Recall Date: Jul 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated while driving 65 MPH, the buttons on the steering wheel failed to operate as intended. The contact stated that while at a gas station, attempting to start the vehicle and depressing the brake pedal, the ABS failure warning light illuminated. The contact stated that a dealer was contacted. The vehicle was towed to the dealer where it was diagnosed and determined that the ABS needed to be replaced. The ABS was replaced, and instrument panel was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, and the contact was informed that there would be a follow-up regarding the failure. The approximate failure mileage was 3,000.
Corrective Action:
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated while driving 65 MPH, the buttons on the steering wheel failed to operate as intended. The contact stated that while at a gas station, attempting to start the vehicle and depressing the brake pedal, the ABS failure warning light illuminated. The contact stated that a dealer was contacted. The vehicle was towed to the dealer where it was diagnosed and determined that the ABS needed to be replaced. The ABS was replaced, and instrument panel was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, and the contact was informed that there would be a follow-up regarding the failure. The approximate failure mileage was 3,000.
Additional Notes:
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated while driving 65 MPH, the buttons on the steering wheel failed to operate as intended. The contact stated that while at a gas station, attempting to start the vehicle and depressing the brake pedal, the ABS failure warning light illuminated. The contact stated that a dealer was contacted. The vehicle was towed to the dealer where it was diagnosed and determined that the ABS needed to be replaced. The ABS was replaced, and instrument panel was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, and the contact was informed that there would be a follow-up regarding the failure. The approximate failure mileage was 3,000.
Mfg Campaign: 11670505
Recall Date: Jul 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated while driving 65 MPH, the buttons on the steering wheel failed to operate as intended. The contact stated that while at a gas station, attempting to start the vehicle and depressing the brake pedal, the ABS failure warning light illuminated. The contact stated that a dealer was contacted. The vehicle was towed to the dealer where it was diagnosed and determined that the ABS needed to be replaced. The ABS was replaced, and instrument panel was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, and the contact was informed that there would be a follow-up regarding the failure. The approximate failure mileage was 3,000.
Corrective Action:
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated while driving 65 MPH, the buttons on the steering wheel failed to operate as intended. The contact stated that while at a gas station, attempting to start the vehicle and depressing the brake pedal, the ABS failure warning light illuminated. The contact stated that a dealer was contacted. The vehicle was towed to the dealer where it was diagnosed and determined that the ABS needed to be replaced. The ABS was replaced, and instrument panel was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, and the contact was informed that there would be a follow-up regarding the failure. The approximate failure mileage was 3,000.
Additional Notes:
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated while driving 65 MPH, the buttons on the steering wheel failed to operate as intended. The contact stated that while at a gas station, attempting to start the vehicle and depressing the brake pedal, the ABS failure warning light illuminated. The contact stated that a dealer was contacted. The vehicle was towed to the dealer where it was diagnosed and determined that the ABS needed to be replaced. The ABS was replaced, and instrument panel was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, and the contact was informed that there would be a follow-up regarding the failure. The approximate failure mileage was 3,000.
Mfg Campaign: 11670505
Recall Date: Jul 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
We leased this car in April of 2025. When we got the car it had a strong smell like gasoline. The dealer said it would go away in a few days. The smell only got worse, so the dealer picked it up to “clean it” He returned the car 2 days later in which the gas smell was even worse and made me dizzy/nauseous. The dealer took it back for a more involved “cleaning” and it’s been over 2 weeks now. The dealer cannot tell us what’s wrong with the car and why it smells like gasoline, they are stating they are waiting on new parts for the car (such as carpeting) The dealer did not provide us with any receipts so we do not have documentation of what they did to the car At this point we feel unsafe to drive the car especially with our young children-we are stuck paying a lease for a lemon car.
Corrective Action:
We leased this car in April of 2025. When we got the car it had a strong smell like gasoline. The dealer said it would go away in a few days. The smell only got worse, so the dealer picked it up to “clean it” He returned the car 2 days later in which the gas smell was even worse and made me dizzy/nauseous. The dealer took it back for a more involved “cleaning” and it’s been over 2 weeks now. The dealer cannot tell us what’s wrong with the car and why it smells like gasoline, they are stating they are waiting on new parts for the car (such as carpeting) The dealer did not provide us with any receipts so we do not have documentation of what they did to the car At this point we feel unsafe to drive the car especially with our young children-we are stuck paying a lease for a lemon car.
Additional Notes:
We leased this car in April of 2025. When we got the car it had a strong smell like gasoline. The dealer said it would go away in a few days. The smell only got worse, so the dealer picked it up to “clean it” He returned the car 2 days later in which the gas smell was even worse and made me dizzy/nauseous. The dealer took it back for a more involved “cleaning” and it’s been over 2 weeks now. The dealer cannot tell us what’s wrong with the car and why it smells like gasoline, they are stating they are waiting on new parts for the car (such as carpeting) The dealer did not provide us with any receipts so we do not have documentation of what they did to the car At this point we feel unsafe to drive the car especially with our young children-we are stuck paying a lease for a lemon car.
Mfg Campaign: 11661078
Recall Date: May 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We leased this car in April of 2025. When we got the car it had a strong smell like gasoline. The dealer said it would go away in a few days. The smell only got worse, so the dealer picked it up to “clean it” He returned the car 2 days later in which the gas smell was even worse and made me dizzy/nauseous. The dealer took it back for a more involved “cleaning” and it’s been over 2 weeks now. The dealer cannot tell us what’s wrong with the car and why it smells like gasoline, they are stating they are waiting on new parts for the car (such as carpeting) The dealer did not provide us with any receipts so we do not have documentation of what they did to the car At this point we feel unsafe to drive the car especially with our young children-we are stuck paying a lease for a lemon car.
Corrective Action:
We leased this car in April of 2025. When we got the car it had a strong smell like gasoline. The dealer said it would go away in a few days. The smell only got worse, so the dealer picked it up to “clean it” He returned the car 2 days later in which the gas smell was even worse and made me dizzy/nauseous. The dealer took it back for a more involved “cleaning” and it’s been over 2 weeks now. The dealer cannot tell us what’s wrong with the car and why it smells like gasoline, they are stating they are waiting on new parts for the car (such as carpeting) The dealer did not provide us with any receipts so we do not have documentation of what they did to the car At this point we feel unsafe to drive the car especially with our young children-we are stuck paying a lease for a lemon car.
Additional Notes:
We leased this car in April of 2025. When we got the car it had a strong smell like gasoline. The dealer said it would go away in a few days. The smell only got worse, so the dealer picked it up to “clean it” He returned the car 2 days later in which the gas smell was even worse and made me dizzy/nauseous. The dealer took it back for a more involved “cleaning” and it’s been over 2 weeks now. The dealer cannot tell us what’s wrong with the car and why it smells like gasoline, they are stating they are waiting on new parts for the car (such as carpeting) The dealer did not provide us with any receipts so we do not have documentation of what they did to the car At this point we feel unsafe to drive the car especially with our young children-we are stuck paying a lease for a lemon car.
Mfg Campaign: 11661078
Recall Date: May 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 60 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. On a separate occasion, the contact stated that while the vehicle was driven over 60 MPH, the vehicle made an abnormally loud sound coming from the muffler. The contact merged to the side of the road, turned off the vehicle, and after the engine cooled down, the vehicle functioned properly if the vehicle did not exceed 60 MPH. On another occasion, while the vehicle was parked outside a store, the contact went back to start the vehicle, and the brake warning lights illuminated. The vehicle was started; however, the transmission failed to shift into drive or reverse. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 714.
Corrective Action:
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 60 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. On a separate occasion, the contact stated that while the vehicle was driven over 60 MPH, the vehicle made an abnormally loud sound coming from the muffler. The contact merged to the side of the road, turned off the vehicle, and after the engine cooled down, the vehicle functioned properly if the vehicle did not exceed 60 MPH. On another occasion, while the vehicle was parked outside a store, the contact went back to start the vehicle, and the brake warning lights illuminated. The vehicle was started; however, the transmission failed to shift into drive or reverse. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 714.
Additional Notes:
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 60 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. On a separate occasion, the contact stated that while the vehicle was driven over 60 MPH, the vehicle made an abnormally loud sound coming from the muffler. The contact merged to the side of the road, turned off the vehicle, and after the engine cooled down, the vehicle functioned properly if the vehicle did not exceed 60 MPH. On another occasion, while the vehicle was parked outside a store, the contact went back to start the vehicle, and the brake warning lights illuminated. The vehicle was started; however, the transmission failed to shift into drive or reverse. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 714.
Mfg Campaign: 11651396
Recall Date: Mar 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING:BRAKE LIGHTS
Potential Consequences:
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 60 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. On a separate occasion, the contact stated that while the vehicle was driven over 60 MPH, the vehicle made an abnormally loud sound coming from the muffler. The contact merged to the side of the road, turned off the vehicle, and after the engine cooled down, the vehicle functioned properly if the vehicle did not exceed 60 MPH. On another occasion, while the vehicle was parked outside a store, the contact went back to start the vehicle, and the brake warning lights illuminated. The vehicle was started; however, the transmission failed to shift into drive or reverse. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 714.
Corrective Action:
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 60 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. On a separate occasion, the contact stated that while the vehicle was driven over 60 MPH, the vehicle made an abnormally loud sound coming from the muffler. The contact merged to the side of the road, turned off the vehicle, and after the engine cooled down, the vehicle functioned properly if the vehicle did not exceed 60 MPH. On another occasion, while the vehicle was parked outside a store, the contact went back to start the vehicle, and the brake warning lights illuminated. The vehicle was started; however, the transmission failed to shift into drive or reverse. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 714.
Additional Notes:
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 60 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. On a separate occasion, the contact stated that while the vehicle was driven over 60 MPH, the vehicle made an abnormally loud sound coming from the muffler. The contact merged to the side of the road, turned off the vehicle, and after the engine cooled down, the vehicle functioned properly if the vehicle did not exceed 60 MPH. On another occasion, while the vehicle was parked outside a store, the contact went back to start the vehicle, and the brake warning lights illuminated. The vehicle was started; however, the transmission failed to shift into drive or reverse. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 714.
Mfg Campaign: 11651396
Recall Date: Mar 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
With approximately 8,000 miles on vehicle, it began to buck and decrease speed once hitting the set cruise control speed. Later in the road trip, with 30 miles left until empty the vehicle shut off on the highway. Vehicle would not start and headlights would not illuminate. Roadside assistance provided gas can. Put approximately 5 gallons of gas in vehicle and range increased to 31 miles to empty. Vehicle then started and was able to be driven home.
Corrective Action:
With approximately 8,000 miles on vehicle, it began to buck and decrease speed once hitting the set cruise control speed. Later in the road trip, with 30 miles left until empty the vehicle shut off on the highway. Vehicle would not start and headlights would not illuminate. Roadside assistance provided gas can. Put approximately 5 gallons of gas in vehicle and range increased to 31 miles to empty. Vehicle then started and was able to be driven home.
Additional Notes:
With approximately 8,000 miles on vehicle, it began to buck and decrease speed once hitting the set cruise control speed. Later in the road trip, with 30 miles left until empty the vehicle shut off on the highway. Vehicle would not start and headlights would not illuminate. Roadside assistance provided gas can. Put approximately 5 gallons of gas in vehicle and range increased to 31 miles to empty. Vehicle then started and was able to be driven home.
Mfg Campaign: 11644558
Recall Date: Feb 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
With approximately 8,000 miles on vehicle, it began to buck and decrease speed once hitting the set cruise control speed. Later in the road trip, with 30 miles left until empty the vehicle shut off on the highway. Vehicle would not start and headlights would not illuminate. Roadside assistance provided gas can. Put approximately 5 gallons of gas in vehicle and range increased to 31 miles to empty. Vehicle then started and was able to be driven home.
Corrective Action:
With approximately 8,000 miles on vehicle, it began to buck and decrease speed once hitting the set cruise control speed. Later in the road trip, with 30 miles left until empty the vehicle shut off on the highway. Vehicle would not start and headlights would not illuminate. Roadside assistance provided gas can. Put approximately 5 gallons of gas in vehicle and range increased to 31 miles to empty. Vehicle then started and was able to be driven home.
Additional Notes:
With approximately 8,000 miles on vehicle, it began to buck and decrease speed once hitting the set cruise control speed. Later in the road trip, with 30 miles left until empty the vehicle shut off on the highway. Vehicle would not start and headlights would not illuminate. Roadside assistance provided gas can. Put approximately 5 gallons of gas in vehicle and range increased to 31 miles to empty. Vehicle then started and was able to be driven home.
Mfg Campaign: 11644558
Recall Date: Feb 24, 2025
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