Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 95B
Recall Date: Sep 27, 2024
Consumer Complaints
149 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the automatic emergency braking was activated, and the vehicle came to an abrupt stop. The contact stated that the brake light remained illuminated during the failure. The contact was almost involved in a crash during the failure. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,000.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the automatic emergency braking was activated, and the vehicle came to an abrupt stop. The contact stated that the brake light remained illuminated during the failure. The contact was almost involved in a crash during the failure. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,000.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the automatic emergency braking was activated, and the vehicle came to an abrupt stop. The contact stated that the brake light remained illuminated during the failure. The contact was almost involved in a crash during the failure. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,000.
Mfg Campaign: 11650529
Recall Date: Mar 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
Corrective Action:
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
Additional Notes:
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
Mfg Campaign: 11649647
Recall Date: Mar 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
Corrective Action:
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
Additional Notes:
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
Mfg Campaign: 11649647
Recall Date: Mar 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
Corrective Action:
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
Additional Notes:
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
Mfg Campaign: 11649647
Recall Date: Mar 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle lights up a red wrench with a lightning bolt through it and then alerts to a "service hybrid electric vehicle system" message. This light stays on from either a few seconds to several minuets before turning off. There is no consistency as to when the warning illuminates. Every time it has come on has been at highway speeds. There is fear that the vehicle is going to lose power and/or propulsion while at a high speed. This feels like a danger to myself, my occupants, and others on the road.
Corrective Action:
The vehicle lights up a red wrench with a lightning bolt through it and then alerts to a "service hybrid electric vehicle system" message. This light stays on from either a few seconds to several minuets before turning off. There is no consistency as to when the warning illuminates. Every time it has come on has been at highway speeds. There is fear that the vehicle is going to lose power and/or propulsion while at a high speed. This feels like a danger to myself, my occupants, and others on the road.
Additional Notes:
The vehicle lights up a red wrench with a lightning bolt through it and then alerts to a "service hybrid electric vehicle system" message. This light stays on from either a few seconds to several minuets before turning off. There is no consistency as to when the warning illuminates. Every time it has come on has been at highway speeds. There is fear that the vehicle is going to lose power and/or propulsion while at a high speed. This feels like a danger to myself, my occupants, and others on the road.
Mfg Campaign: 11647779
Recall Date: Mar 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV
Corrective Action:
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV
Additional Notes:
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV
Mfg Campaign: 11645406
Recall Date: Feb 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV
Corrective Action:
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV
Additional Notes:
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV
Mfg Campaign: 11645406
Recall Date: Feb 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV
Corrective Action:
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV
Additional Notes:
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV
Mfg Campaign: 11645406
Recall Date: Feb 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact rented a 2023 Jeep Grand Cherokee. The contact stated that while driving 60 MPH, smoke was emitting from under the hood and entered the vehicle through the A/C vents. Other drivers were also waving down the contact attempting to notify there was smoke. The contact pulled over to the side of and immediately exited the vehicle. Shortly after there was an explosion and the vehicle caught on fire. No warning lights were illuminated. The contact and his daughter did not sustain any injuries. None of the air bags deployed. The Fire and Police Departments were called. A police report was filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to an unknown location. The origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was unknown.
Corrective Action:
The contact rented a 2023 Jeep Grand Cherokee. The contact stated that while driving 60 MPH, smoke was emitting from under the hood and entered the vehicle through the A/C vents. Other drivers were also waving down the contact attempting to notify there was smoke. The contact pulled over to the side of and immediately exited the vehicle. Shortly after there was an explosion and the vehicle caught on fire. No warning lights were illuminated. The contact and his daughter did not sustain any injuries. None of the air bags deployed. The Fire and Police Departments were called. A police report was filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to an unknown location. The origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was unknown.
Additional Notes:
The contact rented a 2023 Jeep Grand Cherokee. The contact stated that while driving 60 MPH, smoke was emitting from under the hood and entered the vehicle through the A/C vents. Other drivers were also waving down the contact attempting to notify there was smoke. The contact pulled over to the side of and immediately exited the vehicle. Shortly after there was an explosion and the vehicle caught on fire. No warning lights were illuminated. The contact and his daughter did not sustain any injuries. None of the air bags deployed. The Fire and Police Departments were called. A police report was filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to an unknown location. The origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was unknown.
Mfg Campaign: 11645124
Recall Date: Feb 26, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
Corrective Action:
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
Additional Notes:
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
Mfg Campaign: 11644588
Recall Date: Feb 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
Corrective Action:
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
Additional Notes:
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
Mfg Campaign: 11644588
Recall Date: Feb 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
Corrective Action:
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
Additional Notes:
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
Mfg Campaign: 11644588
Recall Date: Feb 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Corrective Action:
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Additional Notes:
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Mfg Campaign: 11644187
Recall Date: Feb 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Corrective Action:
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Additional Notes:
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Mfg Campaign: 11644187
Recall Date: Feb 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Corrective Action:
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Additional Notes:
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Mfg Campaign: 11644187
Recall Date: Feb 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.
Corrective Action:
Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.
Additional Notes:
Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.
Mfg Campaign: 11643295
Recall Date: Feb 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.
Corrective Action:
Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.
Additional Notes:
Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.
Mfg Campaign: 11643295
Recall Date: Feb 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.
Corrective Action:
Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.
Additional Notes:
Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.
Mfg Campaign: 11643295
Recall Date: Feb 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed the gas pedal, I noted that there was no power being provided to the powertrain and I had to progressively move to the right to find a safe spot to stop. Upon stopping, the warning re-appeared and informed me to put the car in park and turn it off and restart the vehicle. At the time of failure, the battery had a remaining charge of 10% and 3/4 tank of gas. Upon restart, the vehicle functioned as normal using the gasoline powered engine. The vehicle is available for inspection upon request. My safety was put at risk due to the loss of power in an area where most vehicles were operating near 55 MPH. The computer warning about the malfunction was confusing and it disappeared relatively quickly leading to significant confusion about how to operate the vehicle especially given that the dashboard returned to a normal state. The problem has not yet been reported to a dealer as they were closed for service. There were no warning lamps, messages, or symptoms prior to the failure other than the short warning that appeared at the start of the loss of power and referenced above.
Corrective Action:
On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed the gas pedal, I noted that there was no power being provided to the powertrain and I had to progressively move to the right to find a safe spot to stop. Upon stopping, the warning re-appeared and informed me to put the car in park and turn it off and restart the vehicle. At the time of failure, the battery had a remaining charge of 10% and 3/4 tank of gas. Upon restart, the vehicle functioned as normal using the gasoline powered engine. The vehicle is available for inspection upon request. My safety was put at risk due to the loss of power in an area where most vehicles were operating near 55 MPH. The computer warning about the malfunction was confusing and it disappeared relatively quickly leading to significant confusion about how to operate the vehicle especially given that the dashboard returned to a normal state. The problem has not yet been reported to a dealer as they were closed for service. There were no warning lamps, messages, or symptoms prior to the failure other than the short warning that appeared at the start of the loss of power and referenced above.
Additional Notes:
On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed the gas pedal, I noted that there was no power being provided to the powertrain and I had to progressively move to the right to find a safe spot to stop. Upon stopping, the warning re-appeared and informed me to put the car in park and turn it off and restart the vehicle. At the time of failure, the battery had a remaining charge of 10% and 3/4 tank of gas. Upon restart, the vehicle functioned as normal using the gasoline powered engine. The vehicle is available for inspection upon request. My safety was put at risk due to the loss of power in an area where most vehicles were operating near 55 MPH. The computer warning about the malfunction was confusing and it disappeared relatively quickly leading to significant confusion about how to operate the vehicle especially given that the dashboard returned to a normal state. The problem has not yet been reported to a dealer as they were closed for service. There were no warning lamps, messages, or symptoms prior to the failure other than the short warning that appeared at the start of the loss of power and referenced above.
Mfg Campaign: 11641825
Recall Date: Feb 10, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed the gas pedal, I noted that there was no power being provided to the powertrain and I had to progressively move to the right to find a safe spot to stop. Upon stopping, the warning re-appeared and informed me to put the car in park and turn it off and restart the vehicle. At the time of failure, the battery had a remaining charge of 10% and 3/4 tank of gas. Upon restart, the vehicle functioned as normal using the gasoline powered engine. The vehicle is available for inspection upon request. My safety was put at risk due to the loss of power in an area where most vehicles were operating near 55 MPH. The computer warning about the malfunction was confusing and it disappeared relatively quickly leading to significant confusion about how to operate the vehicle especially given that the dashboard returned to a normal state. The problem has not yet been reported to a dealer as they were closed for service. There were no warning lamps, messages, or symptoms prior to the failure other than the short warning that appeared at the start of the loss of power and referenced above.
Corrective Action:
On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed the gas pedal, I noted that there was no power being provided to the powertrain and I had to progressively move to the right to find a safe spot to stop. Upon stopping, the warning re-appeared and informed me to put the car in park and turn it off and restart the vehicle. At the time of failure, the battery had a remaining charge of 10% and 3/4 tank of gas. Upon restart, the vehicle functioned as normal using the gasoline powered engine. The vehicle is available for inspection upon request. My safety was put at risk due to the loss of power in an area where most vehicles were operating near 55 MPH. The computer warning about the malfunction was confusing and it disappeared relatively quickly leading to significant confusion about how to operate the vehicle especially given that the dashboard returned to a normal state. The problem has not yet been reported to a dealer as they were closed for service. There were no warning lamps, messages, or symptoms prior to the failure other than the short warning that appeared at the start of the loss of power and referenced above.
Additional Notes:
On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed the gas pedal, I noted that there was no power being provided to the powertrain and I had to progressively move to the right to find a safe spot to stop. Upon stopping, the warning re-appeared and informed me to put the car in park and turn it off and restart the vehicle. At the time of failure, the battery had a remaining charge of 10% and 3/4 tank of gas. Upon restart, the vehicle functioned as normal using the gasoline powered engine. The vehicle is available for inspection upon request. My safety was put at risk due to the loss of power in an area where most vehicles were operating near 55 MPH. The computer warning about the malfunction was confusing and it disappeared relatively quickly leading to significant confusion about how to operate the vehicle especially given that the dashboard returned to a normal state. The problem has not yet been reported to a dealer as they were closed for service. There were no warning lamps, messages, or symptoms prior to the failure other than the short warning that appeared at the start of the loss of power and referenced above.
Mfg Campaign: 11641825
Recall Date: Feb 10, 2025
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