jeep grand cherokee Problems
jeep grand cherokee 2014 Complaints
UNKNOWN OR OTHER
when operating the vehicle at 52 mph and 1,200 rpm a high pitch grinding noise of a metal-to-metal type appears on the front driver side. reported to the dealer and to chrysler with no resolution. on-line forums confirm this problem occurs with many other vehicles of the same make and year. this is a recording of the problem: http://www.youtube.com/watch?v=ju1lszliefo.
Reported in: CUMMING GA || Crash: N || VIN #: 1C4RJFJT4EC
FUEL/PROPULSION SYSTEM
the vehicle stalled for no reason. it took multiple attempts (approx 10 times) to restart the vehicle. it would start and i could drive 40-50 yards and would stall again. multiple lights came on such as vehicle in gear (it wasn't), etc. once it did restart and i was able to drive to the dealer the check engine light stayed on. the vehicle has done this twice now without cause (i have only had the vehicle for 4 weeks). the jeep dealership kept the vehicle for a couple days. they were finally able to reset the codes and did a software update. i found out a crank sensor had been replaced before i purchased the vehicle.they said they could not guaranty it would not happen again and to check back in the near future as additional software updates may become available.
Reported in: SIOUX FALLS SD || Crash: N || VIN #: 1CJRJFCT9EC
ENGINE
the vehicle stalled for no reason. it took multiple attempts (approx 10 times) to restart the vehicle. it would start and i could drive 40-50 yards and would stall again. multiple lights came on such as vehicle in gear (it wasn't), etc. once it did restart and i was able to drive to the dealer the check engine light stayed on. the vehicle has done this twice now without cause (i have only had the vehicle for 4 weeks). the jeep dealership kept the vehicle for a couple days. they were finally able to reset the codes and did a software update. i found out a crank sensor had been replaced before i purchased the vehicle.they said they could not guaranty it would not happen again and to check back in the near future as additional software updates may become available.
Reported in: SIOUX FALLS SD || Crash: N || VIN #: 1CJRJFCT9EC
ELECTRICAL SYSTEM
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the instrument panel would sporadically power off and reboot independently. the vehicle was taken to the dealer, who removed the battery cable for 10 minutes before reconnecting. there were no repairs made to the vehicle. the exact cause of the failure was unknown however, the failure recurred. the failure was not reported to the manufacturer. the failure mileage was 29. the current mileage was 233.
Reported in: ROCHESTER MI || Crash: N || VIN #: 1C4RJFCG7EC
ELECTRICAL SYSTEM
instrument cluster went out while driving. this included the speedometer, fuel gauge, rpm. and engine temperature gauge. i had no idea the speed in which i was driving. i have had the car for 10 days. i was heading in the same direction as the dealership when this occurred. drove it right there and made sure they saw it was not working before taking and turning the vehicle off and on. the dealership said it needed a new instrument cluster and it would be 3 to 5 days to get the part. the dealer tried to get me to take the vehicle and bring it back when the part came in since the instrument cluster came back on. i told them i did not feel safe doing that. the dealership ending up giving me a rental car.
Reported in: ATLANTIC BEACH FL || Crash: N || VIN #: 1C4RJEAG3EC
EXTERIOR LIGHTING
vehicle has more than 6 lights in illumination on the front at the same time. michigan state law, and others, says no more than 4 lights allowed on over 300 c.p. at one time. that many lights in illumination at one time is blinding to oncoming traffic. i have an illustrative picture showing the lights but could not find a way to upload it. if you desire picture please e-mail me and i will be happy to send.
Reported in: DRYDEN MI || Crash: N || VIN #:
EXTERIOR LIGHTING
tl* the contact owns a 2014 jeep grand cherokee. the contact stated the taillight on the rear lift gate would not illuminate when the brake pedal was depressed; however, a section of the taillight that extended to the passenger and driver side of the vehicle section would illuminate. the dealer was made aware of the failure and stated the vehicle was working as designed. the contact was concerned because there was not sufficient illumination to notify other driver's whenever the brake was applied. the manufacturer was not made aware of the failure. the current mileage was 4,000.
Reported in: CHAPIN SC || Crash: N || VIN #: 1C4RJEBG4EC
ELECTRICAL SYSTEM
tl* the contact owns a 2014 jeep grand cherokee. the contact stated while driving approximately 35 mph the speed odometer failed to function. in addition, the entire instrument panel warning indicators illuminated continuously. the vehicle was maneuvered onto the emergency lane and turned off. after waiting ten minutes, the vehicle was turned on and the failure recurred. the vehicle was currently at the dealer for diagnosis. the manufacturer was not notified of the problem. the approximate failure mileage was 2,345.
Reported in: ROCHESTER MI || Crash: N || VIN #: 1C4RJFCG7EC
POWER TRAIN
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while at a complete stop, the vehicle independently shifted into neutral gear and then it stalled. the vehicle was restarted within a few minutes. the vehicle was able to be driven to the contacts residence. the contact also mentioned that the failure occurred several times. the vehicle was taken to the dealer where the failure could not be diagnosed. the vehicle was not repaired. the manufacturer was not notified about the failure. the failure mileage was 300.
Reported in: WITTMANN AZ || Crash: N || VIN #: 1C4RJEAG5EC
POWER TRAIN
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while making a turn at unknown speeds, the vehicle independently shifted into neutral then stalled. the vehicle was able to be driven to the contact's residence after being restarted several minutes later. the contact also mentioned that the failure occurred several times. the vehicle was taken to the dealer where the failure could not be replicated. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 1500.
Reported in: WITTMANN AZ || Crash: N || VIN #: 1C4RJFAG4EC
ELECTRICAL SYSTEM
tl* the contact owns a 2014 jeep grand wagoneer. the contact stated that when he started the vehicle the radio automatically came on. the vehicle was taken to a dealer for diagnosis and the contact was informed that the vehicle was designed to do just that. the manufacturer was notified and also stated the vehicle was designed to function in that capacity. the vehicle was not repaired. the failure mileage was 15 and the current mileage was 300.
Reported in: PUNXSUTAWNEY PA || Crash: N || VIN #: 1C4RJFAG6EC
POWER TRAIN
jerking , clunking zf transmission . been to deal 4 times and not fixed . dangerous and try to avoid freeways as it could lock up and break which could cause an accident.
Reported in: SARATOGA CA || Crash: N || VIN #: 1C4RJFCGXEC
POWER TRAIN
while traveling at high speed or low speed for no reason vehicles gear shifter selects neutral on its own. also problems with vehicle instruments display, displaying various faults with vehicle. after vehicle comes to a stop and vehicle restarted problem disappears then reappears a short time later. now taken back to dealer for them to repair vehicle. still waiting after two weeks for chrysler to repair/supply new parts.
Reported in: KATY TX || Crash: N || VIN #: 1C4RJFBG6EC
ELECTRICAL SYSTEM
while traveling at high speed or low speed for no reason vehicles gear shifter selects neutral on its own. also problems with vehicle instruments display, displaying various faults with vehicle. after vehicle comes to a stop and vehicle restarted problem disappears then reappears a short time later. now taken back to dealer for them to repair vehicle. still waiting after two weeks for chrysler to repair/supply new parts.
Reported in: KATY TX || Crash: N || VIN #: 1C4RJFBG6EC
ENGINE
while traveling at high speed or low speed for no reason vehicles gear shifter selects neutral on its own. also problems with vehicle instruments display, displaying various faults with vehicle. after vehicle comes to a stop and vehicle restarted problem disappears then reappears a short time later. now taken back to dealer for them to repair vehicle. still waiting after two weeks for chrysler to repair/supply new parts.
Reported in: KATY TX || Crash: N || VIN #: 1C4RJFBG6EC
ENGINE
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the manual for the vehicle stated that the engine should shut off when the key fob was removed from the vehicle. the contact parked the vehicle in a residential garage overnight and the following day, he found that the vehicle was still powered on. the vehicle was taken to the dealer because the failure caused the catalytic converter and fuel pump to fail. the engine became extremely hot and remained on even after there was no more fuel in the vehicle. the contact spoke with the manufacturer and was told that they would not assist due to user error. the vehicle was not repaired. the vin was not available. the failure and the current mileage was 1,093.
Reported in: NEW YORK NY || Crash: N || VIN #:
ELECTRICAL SYSTEM
issues to date: these issues are not dependent on which key fob is present or which memory setting is pushed. it happens on all memory and personalization settings. --the collision warning and adaptive cruise randomly say they are active or inactive.. sometimes they don't do anything. when clicking the check box for near or far, sometimes it will "uncheck" while you are watching it. sometimes you can click far, then it moves to near all on its own. --randomly the check marks for other various customizations disappear. randomly they reappear. --nav/radio randomly reboots. this occurs in park, and while driving at all speeds --nav has completely lost me and put me in the middle of a large body of water (have picture) --ac doesn't come on when vehicle is remotely started. it was set to auto and 74 when the vehicle was shut off. --radio settings don't change when you push for occupant one or two-- then again sometimes it changes just because --xm service sometimes takes 30 seconds or more to load.. even when sitting in a wal-mart parking lot. whiles it's loading the reverse camera doesn't activate. -- gotten two vehicle needs service 911 messages. one just for service the second time for phone not working (have picture of this screen) --on second message i had the vehicle call uconnect assist. the vehicle called... my phone was not linked to it. the girl on the other end hung up on me after i refused to provide my vin which the vehicles center console says it sent. i have been working with the local dealership. they replaced the center console/nav unit yesterday and nothing changed.
Reported in: TAMPA FL || Crash: N || VIN #: 1C4RJEJT4EC
EQUIPMENT ADAPTIVE
issues to date: these issues are not dependent on which key fob is present or which memory setting is pushed. it happens on all memory and personalization settings. --the collision warning and adaptive cruise randomly say they are active or inactive.. sometimes they don't do anything. when clicking the check box for near or far, sometimes it will "uncheck" while you are watching it. sometimes you can click far, then it moves to near all on its own. --randomly the check marks for other various customizations disappear. randomly they reappear. --nav/radio randomly reboots. this occurs in park, and while driving at all speeds --nav has completely lost me and put me in the middle of a large body of water (have picture) --ac doesn't come on when vehicle is remotely started. it was set to auto and 74 when the vehicle was shut off. --radio settings don't change when you push for occupant one or two-- then again sometimes it changes just because --xm service sometimes takes 30 seconds or more to load.. even when sitting in a wal-mart parking lot. whiles it's loading the reverse camera doesn't activate. -- gotten two vehicle needs service 911 messages. one just for service the second time for phone not working (have picture of this screen) --on second message i had the vehicle call uconnect assist. the vehicle called... my phone was not linked to it. the girl on the other end hung up on me after i refused to provide my vin which the vehicles center console says it sent. i have been working with the local dealership. they replaced the center console/nav unit yesterday and nothing changed.
Reported in: TAMPA FL || Crash: N || VIN #: 1C4RJEJT4EC
POWER TRAIN
this vehicle has allegedly been repaired by the dealership on friday for the same issue i had today. vehicle keeps jumping out of drive and goes into neutral. this is a big safety issue. while i was trying to turn left the vehicle jumped into neutral leaving me to face traffic coming towards me. i had to press the brake pedal then put the vehicle back into drive to pull away. thank god i was only traveling at a low speed and the other vehicles had time to slow down before hitting me. either jeep /chrysler or my dealership is lying when they say the vehicle had been fixed!
Reported in: KATY TX || Crash: N || VIN #: 1C4RJFBG6EC
SERVICE BRAKES
huge issue ? five times now, as i'm driving down the road, the dashboard has lit up "brake" in red and the vehicle will start braking for no reason. i will not have the cruise control on and two of the four times, there were no cars around me. this would seem to be a huge safety hazard for myself and other drivers on the road. this vehicle had less than 3500 miles on it when the first occurrence happened.
Reported in: HIGH POINT NC || Crash: N || VIN #: 1C4RJFCT7EC
SERVICE BRAKES
the better business bureau has pointed me to you all as you can see in the response below: this message is in regard to your complaint submitted on 6/17/2013 6:08:54 pm against chrysler group, llc. your complaint was assigned id [xxx]. "although you have not expressed satisfaction in the resolution of your complaint, based on the information provided by both you and the business, the bbb has determined that we have no documented basis to require further action or response from the business. therefore, the bbb will close this complaint and not pursue it further. for next steps, please contact the nhtsa at www.nhtsa.gov for more information." to sum up the issue, i have the autobraking functionality turned off and the vehicle will sporadically brake on its own when approaching another car/object as part of the anti-collision warning system. chrysler give the option of turning the braking off or on, and i have it set to "off" but there is no solution as they cannot now duplicate the problem (it's sporadic). i used to be able to replicate the problem with other technology errors i was receiving and they fixed the issue initially, but it's now sporadic. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: HOUSTON TX || Crash: N || VIN #: 1C4RJFDJ8EC
EQUIPMENT ADAPTIVE
the better business bureau has pointed me to you all as you can see in the response below: this message is in regard to your complaint submitted on 6/17/2013 6:08:54 pm against chrysler group, llc. your complaint was assigned id [xxx]. "although you have not expressed satisfaction in the resolution of your complaint, based on the information provided by both you and the business, the bbb has determined that we have no documented basis to require further action or response from the business. therefore, the bbb will close this complaint and not pursue it further. for next steps, please contact the nhtsa at www.nhtsa.gov for more information." to sum up the issue, i have the autobraking functionality turned off and the vehicle will sporadically brake on its own when approaching another car/object as part of the anti-collision warning system. chrysler give the option of turning the braking off or on, and i have it set to "off" but there is no solution as they cannot now duplicate the problem (it's sporadic). i used to be able to replicate the problem with other technology errors i was receiving and they fixed the issue initially, but it's now sporadic. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: HOUSTON TX || Crash: N || VIN #: 1C4RJFDJ8EC
VEHICLE SPEED CONTROL
the better business bureau has pointed me to you all as you can see in the response below: this message is in regard to your complaint submitted on 6/17/2013 6:08:54 pm against chrysler group, llc. your complaint was assigned id [xxx]. "although you have not expressed satisfaction in the resolution of your complaint, based on the information provided by both you and the business, the bbb has determined that we have no documented basis to require further action or response from the business. therefore, the bbb will close this complaint and not pursue it further. for next steps, please contact the nhtsa at www.nhtsa.gov for more information." to sum up the issue, i have the autobraking functionality turned off and the vehicle will sporadically brake on its own when approaching another car/object as part of the anti-collision warning system. chrysler give the option of turning the braking off or on, and i have it set to "off" but there is no solution as they cannot now duplicate the problem (it's sporadic). i used to be able to replicate the problem with other technology errors i was receiving and they fixed the issue initially, but it's now sporadic. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: HOUSTON TX || Crash: N || VIN #: 1C4RJFDJ8EC
ELECTRICAL SYSTEM
car stalled during a right turn. the instrument panel registered neutral, but the gear shift was in drive, with the engine off. the dealer was unable to find a problem. ..updated 08/19/13 *bf
Reported in: WIHMANN AZ || Crash: N || VIN #: 1C4RJEAG5EC
ENGINE
car stalled during a right turn. the instrument panel registered neutral, but the gear shift was in drive, with the engine off. the dealer was unable to find a problem. ..updated 08/19/13 *bf
Reported in: WIHMANN AZ || Crash: N || VIN #: 1C4RJEAG5EC
ELECTRICAL SYSTEM
on 8-1-2013 our 2 week old new 2014 jeep grand cherokee when started the instrument cluster would not come on and stayed black. i restarted the jeep and the cluster came on. then on 8-8-2013 the same thing happened again the instrument cluster went black and stayed off for over fifteen minutes. this is a major safety issue and i am concerned for my wife and daughters safety. i filed a complaint with chrysler yesterday and am calling the dealership today to see what can be done. i just wanted to make a record of this with you as i see online that this is a growing problem .
Reported in: STAFFORD VA || Crash: N || VIN #: 1C4RJFAG9EC
UNKNOWN OR OTHER
shifter service
Reported in: WASHINGTON DC || Crash: N || VIN #: 1C4RJFBG2EC
FUEL/PROPULSION SYSTEM
after taking my new jeep into dealer because the "check engine" light came on, i was told that there were 16 stored codes but they could find no problem and the computer was reset. two days later the check engine light again came on. i took back to the dealership and was told "there is a leak in the fuel tube" we have to replace it but we will have to order the part; we don't have it in stock. i was told "it is safe to drive"...a leak in the fuel tube-what the heck is leaking-is safe. ok, but two trips to the dealer with less than 2,500 miles is a bit much. i have a 2006 jeep, same make/model that had 1st major repair (water pump) at 145,000 miles....so much for improved models. i am very concerned that this is a harbinger of future issues.
Reported in: PAINTED POST NY || Crash: N || VIN #: 1C4RJFAG9EC
ENGINE
after taking my new jeep into dealer because the "check engine" light came on, i was told that there were 16 stored codes but they could find no problem and the computer was reset. two days later the check engine light again came on. i took back to the dealership and was told "there is a leak in the fuel tube" we have to replace it but we will have to order the part; we don't have it in stock. i was told "it is safe to drive"...a leak in the fuel tube-what the heck is leaking-is safe. ok, but two trips to the dealer with less than 2,500 miles is a bit much. i have a 2006 jeep, same make/model that had 1st major repair (water pump) at 145,000 miles....so much for improved models. i am very concerned that this is a harbinger of future issues.
Reported in: PAINTED POST NY || Crash: N || VIN #: 1C4RJFAG9EC
POWER TRAIN
vehicle stalled at a stop light. the instrument panel registered neutral, but the gear shift was in drive, with the engine off. the gear shift was unable to shift. car stalled t red light. ..updated 08/19/13 *bf the vehicle started 15-20 minutes later. the vehicle stalled again six days later. the vehicle was unable to diagnose the problem. updated 08/27/13
Reported in: WITTMANN AZ || Crash: N || VIN #: 1C4RJFAG4EC
ELECTRICAL SYSTEM
vehicle stalled at a stop light. the instrument panel registered neutral, but the gear shift was in drive, with the engine off. the gear shift was unable to shift. car stalled t red light. ..updated 08/19/13 *bf the vehicle started 15-20 minutes later. the vehicle stalled again six days later. the vehicle was unable to diagnose the problem. updated 08/27/13
Reported in: WITTMANN AZ || Crash: N || VIN #: 1C4RJFAG4EC
ENGINE AND ENGINE COOLING
vehicle stalled at a stop light. the instrument panel registered neutral, but the gear shift was in drive, with the engine off. the gear shift was unable to shift. car stalled t red light. ..updated 08/19/13 *bf the vehicle started 15-20 minutes later. the vehicle stalled again six days later. the vehicle was unable to diagnose the problem. updated 08/27/13
Reported in: WITTMANN AZ || Crash: N || VIN #: 1C4RJFAG4EC
SEATS
i was rear ended by a car traveling +65 mph while i was traveling 15 mph. the car sustained over $15,000 in damage, however my concern is over the drivers seat which came of track and was badly misaligned. furthermore, my car has been in the shop for over 56 days now, and the parts required to fix the seat are not available. i have been given no approximate date of having the seat fixed and am without a car indefinitely. i have also been told that many other s are waiting for this part, at least 57 cases of special order, leading me to believe that production has stopped due to a defect.
Reported in: BROOKLYN NY || Crash: Y || VIN #: 1C4RJFBGXEC
POWER TRAIN
i purchased a 2014 jeep grand cherokee limited for $46,000 from dothan chrysler dodge jeep ram on saturday, august 17th, 2013. we drove off the at 8:30 p.m. that evening. on monday, august 19th, at approximately 4:00 p.m. as i was driving down the highway after having just left my job at the washington county sheriff' office, where i am the public information officer, my vehicle's screen flashed a warning that read: vehicle gear shift malfunction. the screen went completely black for approximately 1 minute. when it came back on the screen read: please service transmission followed by turn off ignition to engage park. i tried to turn off ignition, in the middle of the highway, and the warning then read: vehicle must be in park to turn off ignition. this endless circle continued as i was able to stop the car at a gas station parking lot. i sat in the parking lot of the gas station for approximately 5-7 minutes where i documented (via cellphone camera) the repeated messages and attempted to turn my engine off and simultaneously attempted to put the vehicle in park. the gears would not display. there was no way to see if the vehicle was in park, or what gear it was in at all. after struggling with the vehicle for close to 7 minutes, i was finally able to turn the ignition off. when i restarted the vehicle, the transmission service light was on. i contacted the dealership (as noted above) immediately. i was assured by the salesman that this "happens all the time to jeeps". this was my first major concern with not only the vehicle, but also the dealership. i have a full team of certified mechanics that work for our office. i met with each of them and was told that this was not a common thing for any vehicle. my cruise control is now completely inoperable.
Reported in: CHIPLEY FL || Crash: N || VIN #: 1C4RJEBT1EC
VEHICLE SPEED CONTROL
i purchased a 2014 jeep grand cherokee limited for $46,000 from dothan chrysler dodge jeep ram on saturday, august 17th, 2013. we drove off the at 8:30 p.m. that evening. on monday, august 19th, at approximately 4:00 p.m. as i was driving down the highway after having just left my job at the washington county sheriff' office, where i am the public information officer, my vehicle's screen flashed a warning that read: vehicle gear shift malfunction. the screen went completely black for approximately 1 minute. when it came back on the screen read: please service transmission followed by turn off ignition to engage park. i tried to turn off ignition, in the middle of the highway, and the warning then read: vehicle must be in park to turn off ignition. this endless circle continued as i was able to stop the car at a gas station parking lot. i sat in the parking lot of the gas station for approximately 5-7 minutes where i documented (via cellphone camera) the repeated messages and attempted to turn my engine off and simultaneously attempted to put the vehicle in park. the gears would not display. there was no way to see if the vehicle was in park, or what gear it was in at all. after struggling with the vehicle for close to 7 minutes, i was finally able to turn the ignition off. when i restarted the vehicle, the transmission service light was on. i contacted the dealership (as noted above) immediately. i was assured by the salesman that this "happens all the time to jeeps". this was my first major concern with not only the vehicle, but also the dealership. i have a full team of certified mechanics that work for our office. i met with each of them and was told that this was not a common thing for any vehicle. my cruise control is now completely inoperable.
Reported in: CHIPLEY FL || Crash: N || VIN #: 1C4RJEBT1EC
EQUIPMENT ADAPTIVE
vehicle is slow when shifting in low gears; pulling away from stop lights/signs feels as if the car is not in drive and going to stall. this could result in being rear ended since so many drivers speed away when light turns green. it seems like it stutters during shifting. having it in eco-mode highlights the issue further. the down shifting at higher speeds feels like a stick shift car, not normal or comfortable. even on the highway acceleration is often not very responsive during entrance and passing. the gas pedal is very touchy, no way to pull away slowly, just takes off; this might be part of the issue, confusing the sensors during shifting. i contacted my sales person who said he'd have a service tech contact me, no calls yet. i wish i had checked this site and edmunds before buying, as i would have chose a different manufacturer. this is my 4th jeep gr cherokee, unfortunately the least desirable, my '09 had zero issues and original brakes at trade in with over 105,000 miles; '14 is likely my last.
Reported in: NEW LENOX IL || Crash: N || VIN #: 1C4RJFBG8EC
ENGINE
vehicle is slow when shifting in low gears; pulling away from stop lights/signs feels as if the car is not in drive and going to stall. this could result in being rear ended since so many drivers speed away when light turns green. it seems like it stutters during shifting. having it in eco-mode highlights the issue further. the down shifting at higher speeds feels like a stick shift car, not normal or comfortable. even on the highway acceleration is often not very responsive during entrance and passing. the gas pedal is very touchy, no way to pull away slowly, just takes off; this might be part of the issue, confusing the sensors during shifting. i contacted my sales person who said he'd have a service tech contact me, no calls yet. i wish i had checked this site and edmunds before buying, as i would have chose a different manufacturer. this is my 4th jeep gr cherokee, unfortunately the least desirable, my '09 had zero issues and original brakes at trade in with over 105,000 miles; '14 is likely my last.
Reported in: NEW LENOX IL || Crash: N || VIN #: 1C4RJFBG8EC
POWER TRAIN
vehicle is slow when shifting in low gears; pulling away from stop lights/signs feels as if the car is not in drive and going to stall. this could result in being rear ended since so many drivers speed away when light turns green. it seems like it stutters during shifting. having it in eco-mode highlights the issue further. the down shifting at higher speeds feels like a stick shift car, not normal or comfortable. even on the highway acceleration is often not very responsive during entrance and passing. the gas pedal is very touchy, no way to pull away slowly, just takes off; this might be part of the issue, confusing the sensors during shifting. i contacted my sales person who said he'd have a service tech contact me, no calls yet. i wish i had checked this site and edmunds before buying, as i would have chose a different manufacturer. this is my 4th jeep gr cherokee, unfortunately the least desirable, my '09 had zero issues and original brakes at trade in with over 105,000 miles; '14 is likely my last.
Reported in: NEW LENOX IL || Crash: N || VIN #: 1C4RJFBG8EC
EQUIPMENT ADAPTIVE
when using the remote start... the car does turn on. however, it doesn't remember settings or adjust inside options (heated seats, steering wheel, defrosters) in the summer the a/c doesn't trn on. when i open the door that's when the settings turn on. system is not running as designed.
Reported in: WORCESTER MA || Crash: N || VIN #: 1C4RJFAG5EC
ELECTRICAL SYSTEM
when using the remote start... the car does turn on. however, it doesn't remember settings or adjust inside options (heated seats, steering wheel, defrosters) in the summer the a/c doesn't trn on. when i open the door that's when the settings turn on. system is not running as designed.
Reported in: WORCESTER MA || Crash: N || VIN #: 1C4RJFAG5EC
POWER TRAIN
vehicle has an oscillating vibration at anytime with no reason. it happens at all different speeds and road conditions. *tt
Reported in: FORESTPORT NY || Crash: N || VIN #: 1C4RJFCG1EC
STEERING
vehicle has an oscillating vibration at anytime with no reason. it happens at all different speeds and road conditions. *tt
Reported in: FORESTPORT NY || Crash: N || VIN #: 1C4RJFCG1EC
ELECTRICAL SYSTEM
when i turned my vehicle on this morning the instrument cluster showed warning lights for the engine, emergency brake, airbags, abs and electronic stability control. i also got separate messages saying to have the airbags, abs and electronic stability control checked. the speedometer would not work when i started driving nor would the odometer. although it doesn't appear that there is anything actually wrong with the car, this is obviously a safety hazard since i cannot tell what speed i am driving at. will be bringing the car in to the dealer to get the issue sorted, but wanted to file a complaint in the hopes that a recall occurs (it appears as though i am not the first person this has happened to).
Reported in: WESTFIELD NJ || Crash: N || VIN #: 1C4RJFAG6EC
VEHICLE SPEED CONTROL
first instance: at vehicle startup, electronic gauge cluster immediately posted "service immediately" warnings for abs, air bags, 4x4 suspension, parksense, among others. speedometer was not operational. unsure if blind spot monitoring was operational. check engine light remained on. turning off ignition, opening doors, and waiting several minutes did not clear the issue. after waiting overnight, everything was operable. at first service visit, dealer reconfigured pcm per chrysler and returned vehicle. second instance: approximately two weeks later, the above issue recurred. we could not make it to the dealer and had to drive the vehicle in this condition. a few days later, the issue recurred once more. this time, we were able to drive it to dealer. while service was closed, we asked someone to verify the condition and download codes. we contacted jeep customer care and was assigned a case manager. at service visit, the dealer stated they were unaware of this ever happening, and i told them i had seen several cases on jeep internet forums of an abs module being replaced. after speaking with jeep, dealer installed new abs module. also, we were given a rental chrysler 300c for one day during this visit, and it failed to start the morning we had it due to an apparent electrical issue and had to be towed from our garage. just two weeks after the jeep had the abs module replaced, we have yet to see recurrence. however, when i asked chrysler case manager if all systems displayed as needing service during this issue were truly mechanically working or not, she said they "probably" were. when i questioned that response, she stated the best thing to do would be to pull over and have vehicle towed if it happened again. she would not confirm that other vehicles had a similar issue or if the abs module fix was successful in those cases.
Reported in: GREER SC || Crash: N || VIN #: 1C4RJFCG1EC
SUSPENSION
first instance: at vehicle startup, electronic gauge cluster immediately posted "service immediately" warnings for abs, air bags, 4x4 suspension, parksense, among others. speedometer was not operational. unsure if blind spot monitoring was operational. check engine light remained on. turning off ignition, opening doors, and waiting several minutes did not clear the issue. after waiting overnight, everything was operable. at first service visit, dealer reconfigured pcm per chrysler and returned vehicle. second instance: approximately two weeks later, the above issue recurred. we could not make it to the dealer and had to drive the vehicle in this condition. a few days later, the issue recurred once more. this time, we were able to drive it to dealer. while service was closed, we asked someone to verify the condition and download codes. we contacted jeep customer care and was assigned a case manager. at service visit, the dealer stated they were unaware of this ever happening, and i told them i had seen several cases on jeep internet forums of an abs module being replaced. after speaking with jeep, dealer installed new abs module. also, we were given a rental chrysler 300c for one day during this visit, and it failed to start the morning we had it due to an apparent electrical issue and had to be towed from our garage. just two weeks after the jeep had the abs module replaced, we have yet to see recurrence. however, when i asked chrysler case manager if all systems displayed as needing service during this issue were truly mechanically working or not, she said they "probably" were. when i questioned that response, she stated the best thing to do would be to pull over and have vehicle towed if it happened again. she would not confirm that other vehicles had a similar issue or if the abs module fix was successful in those cases.
Reported in: GREER SC || Crash: N || VIN #: 1C4RJFCG1EC
ELECTRICAL SYSTEM
first instance: at vehicle startup, electronic gauge cluster immediately posted "service immediately" warnings for abs, air bags, 4x4 suspension, parksense, among others. speedometer was not operational. unsure if blind spot monitoring was operational. check engine light remained on. turning off ignition, opening doors, and waiting several minutes did not clear the issue. after waiting overnight, everything was operable. at first service visit, dealer reconfigured pcm per chrysler and returned vehicle. second instance: approximately two weeks later, the above issue recurred. we could not make it to the dealer and had to drive the vehicle in this condition. a few days later, the issue recurred once more. this time, we were able to drive it to dealer. while service was closed, we asked someone to verify the condition and download codes. we contacted jeep customer care and was assigned a case manager. at service visit, the dealer stated they were unaware of this ever happening, and i told them i had seen several cases on jeep internet forums of an abs module being replaced. after speaking with jeep, dealer installed new abs module. also, we were given a rental chrysler 300c for one day during this visit, and it failed to start the morning we had it due to an apparent electrical issue and had to be towed from our garage. just two weeks after the jeep had the abs module replaced, we have yet to see recurrence. however, when i asked chrysler case manager if all systems displayed as needing service during this issue were truly mechanically working or not, she said they "probably" were. when i questioned that response, she stated the best thing to do would be to pull over and have vehicle towed if it happened again. she would not confirm that other vehicles had a similar issue or if the abs module fix was successful in those cases.
Reported in: GREER SC || Crash: N || VIN #: 1C4RJFCG1EC
SERVICE BRAKES
upon starting my 2014 jeep grand cherokee overland, all of the warning lights came on and remained on. this included, but was not limited to: airbags, electronic stability control, abs brake system,check engine light, and others. the messages in the dashboard information screen indicated various failures and the need to service immediately. the rear backup camera also became non functioning. after shutting down the vehicle, waiting several minutes and then restarting, the problems continued. out of safety concerns, i called the nearest jeep dealer and was advised they "had never heard of this" and if i wanted service that i would have to leave the vehicle there since they do not make appointments. the lights went out upon restarting again, however i am very tentative about driving it, as i do not know if these important safety systems and/or warnings have failed. this is potentially extremely dangerous and totally inexcusable in a $47,000 vehicle which is less than 6 months old. the navigation system and radio have not worked properly since i purchased the jeep. upon calling jeep, and providing my vin #, i was advised that it needed a "radio enhancement". looking online, there are many complaints of this electrical safety issue, and yet two local dealers have never heard of it ? there also doesn't appear to be any apparent "fix" at this time. hopefully the nhtsa can look into this potentially dangerous problem.
Reported in: NAPLES FL || Crash: N || VIN #: 1C4RJECTXEC
AIR BAGS
upon starting my 2014 jeep grand cherokee overland, all of the warning lights came on and remained on. this included, but was not limited to: airbags, electronic stability control, abs brake system,check engine light, and others. the messages in the dashboard information screen indicated various failures and the need to service immediately. the rear backup camera also became non functioning. after shutting down the vehicle, waiting several minutes and then restarting, the problems continued. out of safety concerns, i called the nearest jeep dealer and was advised they "had never heard of this" and if i wanted service that i would have to leave the vehicle there since they do not make appointments. the lights went out upon restarting again, however i am very tentative about driving it, as i do not know if these important safety systems and/or warnings have failed. this is potentially extremely dangerous and totally inexcusable in a $47,000 vehicle which is less than 6 months old. the navigation system and radio have not worked properly since i purchased the jeep. upon calling jeep, and providing my vin #, i was advised that it needed a "radio enhancement". looking online, there are many complaints of this electrical safety issue, and yet two local dealers have never heard of it ? there also doesn't appear to be any apparent "fix" at this time. hopefully the nhtsa can look into this potentially dangerous problem.
Reported in: NAPLES FL || Crash: N || VIN #: 1C4RJECTXEC
ELECTRICAL SYSTEM
upon starting my 2014 jeep grand cherokee overland, all of the warning lights came on and remained on. this included, but was not limited to: airbags, electronic stability control, abs brake system,check engine light, and others. the messages in the dashboard information screen indicated various failures and the need to service immediately. the rear backup camera also became non functioning. after shutting down the vehicle, waiting several minutes and then restarting, the problems continued. out of safety concerns, i called the nearest jeep dealer and was advised they "had never heard of this" and if i wanted service that i would have to leave the vehicle there since they do not make appointments. the lights went out upon restarting again, however i am very tentative about driving it, as i do not know if these important safety systems and/or warnings have failed. this is potentially extremely dangerous and totally inexcusable in a $47,000 vehicle which is less than 6 months old. the navigation system and radio have not worked properly since i purchased the jeep. upon calling jeep, and providing my vin #, i was advised that it needed a "radio enhancement". looking online, there are many complaints of this electrical safety issue, and yet two local dealers have never heard of it ? there also doesn't appear to be any apparent "fix" at this time. hopefully the nhtsa can look into this potentially dangerous problem.
Reported in: NAPLES FL || Crash: N || VIN #: 1C4RJECTXEC
STEERING
when i drove the car at around 60 mph the steering wheel shakes side to side aggressively. the dealership changed two drive shafts and checked the balance of the tires. after all that it still shakes the dealership said it just how the jeep rides no car or truck i've drove ever did that. i think its a safety defect in the steering at high speeds and all i drive is expressway driving. a new vehicle shouldn't drive like this.
Reported in: JOLIET IL || Crash: N || VIN #: 1C4RJFBG6EC
ELECTRICAL SYSTEM
similar to nhtsa ids#: 10533622 and 10533524. occurrence: 5 times to date frequency: randomly speed: less than or equal to 50 mph each time adaptive cruise control: always off, never on vehicle mileage: ~ 3,200 the car randomly applies the brakes even though there are no objects in the road (front, rear or sides) and no pending accident. out of the five times, two of those times so hard that the anti-lock brakes activated. this is very dangerous and can cause an accident. to date no accidents, because no cars have been around when this happens. i have a family and am afraid to continue to drive or let them drive this vehicle. it has been to the dealer once for this issue and will now go in a second time because the issue was not resolved. the ntsb should really look into this issue with chrysler and either issue a recall or at a minimum issue a tsb.
Reported in: CLIFFSIDE PARK NJ || Crash: N || VIN #: 1C4RJFJT3EC
VEHICLE SPEED CONTROL
similar to nhtsa ids#: 10533622 and 10533524. occurrence: 5 times to date frequency: randomly speed: less than or equal to 50 mph each time adaptive cruise control: always off, never on vehicle mileage: ~ 3,200 the car randomly applies the brakes even though there are no objects in the road (front, rear or sides) and no pending accident. out of the five times, two of those times so hard that the anti-lock brakes activated. this is very dangerous and can cause an accident. to date no accidents, because no cars have been around when this happens. i have a family and am afraid to continue to drive or let them drive this vehicle. it has been to the dealer once for this issue and will now go in a second time because the issue was not resolved. the ntsb should really look into this issue with chrysler and either issue a recall or at a minimum issue a tsb.
Reported in: CLIFFSIDE PARK NJ || Crash: N || VIN #: 1C4RJFJT3EC
SERVICE BRAKES
similar to nhtsa ids#: 10533622 and 10533524. occurrence: 5 times to date frequency: randomly speed: less than or equal to 50 mph each time adaptive cruise control: always off, never on vehicle mileage: ~ 3,200 the car randomly applies the brakes even though there are no objects in the road (front, rear or sides) and no pending accident. out of the five times, two of those times so hard that the anti-lock brakes activated. this is very dangerous and can cause an accident. to date no accidents, because no cars have been around when this happens. i have a family and am afraid to continue to drive or let them drive this vehicle. it has been to the dealer once for this issue and will now go in a second time because the issue was not resolved. the ntsb should really look into this issue with chrysler and either issue a recall or at a minimum issue a tsb.
Reported in: CLIFFSIDE PARK NJ || Crash: N || VIN #: 1C4RJFJT3EC
STEERING
the vehicle has been giving me trouble with lots of necessities like air conditioning shutting off and fronts light turn off on their own. on friday, september 6th 2013, i was driving to the dealership to get things fixed but while i was on my way there driving, the steering wheel just locked and the vehicle wont respond and it was running, it switched to neutro then park on its own and steering wheel locked and brakes are heavy! miraculously and thanks god, i was not injured and the vehicle not damaged! i was in big shock and stress! i have never experienced something like that, it nearly could have been killed me or hit something or somebody or causing damage! i went to the dealership and spoke to one of the service center manager and explained what happened, they tested the vehicle and it the manager told me, this vehicle has lots of issues need to be fixed! i told them, this vehicle nearly got me killed or injured or some damage could have been happened! they gave me a cheap rental car and refer me to talk directly to the company produced the vehicle! i called on friday and they gave me a case number and told me your case will be assigned to a manager whom will contact you! i have trying since then to get a hold of anybody to help! but seems nobody seems to be taking this seriously! and i would just wonder, what if you are in the vehicle with kids or somebody of your family members or friends! would you guys take it seriously if something bad could have been happened to me or others!? i am really scared to drive this vehicle ! its a very serious matter, i just think about it and say: what if something bad happen to me or a damage has been done to others!? i am very stressed and depressed about it, and most importantly scared to drive this vehicle or trusting that car dealership! i can't drive this vehicle after this experience and i need help!
Reported in: TAMPA FL || Crash: N || VIN #: 1C4RJECT7EC
SERVICE BRAKES
the vehicle has been giving me trouble with lots of necessities like air conditioning shutting off and fronts light turn off on their own. on friday, september 6th 2013, i was driving to the dealership to get things fixed but while i was on my way there driving, the steering wheel just locked and the vehicle wont respond and it was running, it switched to neutro then park on its own and steering wheel locked and brakes are heavy! miraculously and thanks god, i was not injured and the vehicle not damaged! i was in big shock and stress! i have never experienced something like that, it nearly could have been killed me or hit something or somebody or causing damage! i went to the dealership and spoke to one of the service center manager and explained what happened, they tested the vehicle and it the manager told me, this vehicle has lots of issues need to be fixed! i told them, this vehicle nearly got me killed or injured or some damage could have been happened! they gave me a cheap rental car and refer me to talk directly to the company produced the vehicle! i called on friday and they gave me a case number and told me your case will be assigned to a manager whom will contact you! i have trying since then to get a hold of anybody to help! but seems nobody seems to be taking this seriously! and i would just wonder, what if you are in the vehicle with kids or somebody of your family members or friends! would you guys take it seriously if something bad could have been happened to me or others!? i am really scared to drive this vehicle ! its a very serious matter, i just think about it and say: what if something bad happen to me or a damage has been done to others!? i am very stressed and depressed about it, and most importantly scared to drive this vehicle or trusting that car dealership! i can't drive this vehicle after this experience and i need help!
Reported in: TAMPA FL || Crash: N || VIN #: 1C4RJECT7EC
ELECTRICAL SYSTEM
the vehicle has been giving me trouble with lots of necessities like air conditioning shutting off and fronts light turn off on their own. on friday, september 6th 2013, i was driving to the dealership to get things fixed but while i was on my way there driving, the steering wheel just locked and the vehicle wont respond and it was running, it switched to neutro then park on its own and steering wheel locked and brakes are heavy! miraculously and thanks god, i was not injured and the vehicle not damaged! i was in big shock and stress! i have never experienced something like that, it nearly could have been killed me or hit something or somebody or causing damage! i went to the dealership and spoke to one of the service center manager and explained what happened, they tested the vehicle and it the manager told me, this vehicle has lots of issues need to be fixed! i told them, this vehicle nearly got me killed or injured or some damage could have been happened! they gave me a cheap rental car and refer me to talk directly to the company produced the vehicle! i called on friday and they gave me a case number and told me your case will be assigned to a manager whom will contact you! i have trying since then to get a hold of anybody to help! but seems nobody seems to be taking this seriously! and i would just wonder, what if you are in the vehicle with kids or somebody of your family members or friends! would you guys take it seriously if something bad could have been happened to me or others!? i am really scared to drive this vehicle ! its a very serious matter, i just think about it and say: what if something bad happen to me or a damage has been done to others!? i am very stressed and depressed about it, and most importantly scared to drive this vehicle or trusting that car dealership! i can't drive this vehicle after this experience and i need help!
Reported in: TAMPA FL || Crash: N || VIN #: 1C4RJECT7EC
ELECTRICAL SYSTEM
i started my car and the entire instrument cluster would not display on the screen. i could put the car in gear and drive it, but there was no speedometer etc. i turned the car off and on, but the problem persisted for about an hour, when the display suddenly began to work.
Reported in: COLORADO SPRINGS CO || Crash: N || VIN #: 1C4RJFAG3EC
POWER TRAIN
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving approximately 30 mph, the vehicle would automatically shift gears and the check engine warning light would illuminate intermittently. the vehicle was towed to a dealer where unknown repairs were made. the manufacturer was notified of the failure. the vehicle was repaired but the failure recurred. the approximate failure mileage was 500 and the current mileage was 5,000.
Reported in: SACRAMENTO CA || Crash: N || VIN #: 1C4RJFBG8EC
UNKNOWN OR OTHER
in feb. 2013 i purchased a 2013 grand jeep trail hawk edition, in span of 3 to 4 months the jeep was in the service department 6 times trying to fix issues. jeep was unable to completely fix the problems to my satisfaction, i was given incentive to trade in for a 2014 grand jeep cherokee limited edition, which was running great until this past thursday. on thursday i started my jeep it barely would idle, i proceeded to get on the interstate which is when the vehicle started jumping up and down like i was going off road. it would suddenly change to neutral without me doing anything, it kept missing gears and barely running. i was barely able to get off the exit. when i got off the exit it would barely idle and again shifted to neutral without me doing anything. eventually i safely made it off the exit and into a parking lot where i got it towed. the tow truck driver could barely pull it up on the trailer. when it was placed on the trailer it wouldn't stay in park, it kept trying to shift out of gear. there needs to be some type of investigation in the grand jeep cherokee models and how they are passing inspections through production line because obviously for a consumer to get two defective vehicles in 7 months is unacceptable and unbelievable.
Reported in: FLETCHER NC || Crash: N || VIN #:
ENGINE
in feb. 2013 i purchased a 2013 grand jeep trail hawk edition, in span of 3 to 4 months the jeep was in the service department 6 times trying to fix issues. jeep was unable to completely fix the problems to my satisfaction, i was given incentive to trade in for a 2014 grand jeep cherokee limited edition, which was running great until this past thursday. on thursday i started my jeep it barely would idle, i proceeded to get on the interstate which is when the vehicle started jumping up and down like i was going off road. it would suddenly change to neutral without me doing anything, it kept missing gears and barely running. i was barely able to get off the exit. when i got off the exit it would barely idle and again shifted to neutral without me doing anything. eventually i safely made it off the exit and into a parking lot where i got it towed. the tow truck driver could barely pull it up on the trailer. when it was placed on the trailer it wouldn't stay in park, it kept trying to shift out of gear. there needs to be some type of investigation in the grand jeep cherokee models and how they are passing inspections through production line because obviously for a consumer to get two defective vehicles in 7 months is unacceptable and unbelievable.
Reported in: FLETCHER NC || Crash: N || VIN #:
ELECTRICAL SYSTEM
in feb. 2013 i purchased a 2013 grand jeep trail hawk edition, in span of 3 to 4 months the jeep was in the service department 6 times trying to fix issues. jeep was unable to completely fix the problems to my satisfaction, i was given incentive to trade in for a 2014 grand jeep cherokee limited edition, which was running great until this past thursday. on thursday i started my jeep it barely would idle, i proceeded to get on the interstate which is when the vehicle started jumping up and down like i was going off road. it would suddenly change to neutral without me doing anything, it kept missing gears and barely running. i was barely able to get off the exit. when i got off the exit it would barely idle and again shifted to neutral without me doing anything. eventually i safely made it off the exit and into a parking lot where i got it towed. the tow truck driver could barely pull it up on the trailer. when it was placed on the trailer it wouldn't stay in park, it kept trying to shift out of gear. there needs to be some type of investigation in the grand jeep cherokee models and how they are passing inspections through production line because obviously for a consumer to get two defective vehicles in 7 months is unacceptable and unbelievable.
Reported in: FLETCHER NC || Crash: N || VIN #:
POWER TRAIN
with vehicle in park, with foot on the brake, pushing button to either turn the vehicle on or off causes the vehicle to lunge forward. intermittent occurences, unable to reproduce for the mechanic. has happened with this vehicle 6 times over an 8 week period.
Reported in: HESPERIA CA || Crash: N || VIN #: 1C4RJFAG6EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact stated he received a telephone call from the dealer shortly after purchasing, advising him to bring back the vehicle because of an abs module defect. the vehicle was taken to the dealer but has not been repaired because the parts needed to complete the repair were unavailable. the manufacturer was not notified of the problem. the approximate failure mileage was under 3,000.
Reported in: COLORADO SPRINGS CO || Crash: N || VIN #: 1C4RJFBG3EC
ENGINE
i just purchased a brand new vehicle on 9/27/13. on 9/28/13 my vehicle caught fire. i first noticed it when i arrived home, smoke was coming from the front of the truck. i opened the hood and noticed fire coming from the side of the engine.
Reported in: LOS ANGELES CA || Crash: N || VIN #:
ELECTRICAL SYSTEM
i just purchased a brand new vehicle on 9/27/13. on 9/28/13 my vehicle caught fire. i first noticed it when i arrived home, smoke was coming from the front of the truck. i opened the hood and noticed fire coming from the side of the engine.
Reported in: LOS ANGELES CA || Crash: N || VIN #:
ELECTRICAL SYSTEM
i've owned my '14 jeep grand cherokee limited for four months. it has now been at the dealership twice for the same issue. i turn on the jeep and all of the emergency lights go on, including the abs, emergency brake, traction control, airbag etc. the speedometer does not work and still allows me to drive. the initial cycle tells me to service the abs and airbags. the rear parking sensor also does not function. i was told the abs module was faulty the first time and they replaced it with a new one. again, i am being told that the abs module is faulty. i have a feeling jeep has no clue what the real issue is. this is an extreme safety concern. i feel unsafe driving my family in this vehicle as i do not know if the safety controls are working properly.
Reported in: NAPA CA || Crash: N || VIN #: 1C4RJFBG5EC
ELECTRICAL SYSTEM
started 2014 jeep gc and centre evic screen failed to turn on. contacted chrysler 1-800 number and they had no record of known issues. searched internet and apparently there are known issues. went to jeep dealer and they 'had no idea' ... have only had vehicle 2 weeks ! have booked in vehicle with dealership. so much depends in having that radio/control unit functioning.
Reported in: CALGARY AA || Crash: N || VIN #:
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
started 2014 jeep gc and centre evic screen failed to turn on. contacted chrysler 1-800 number and they had no record of known issues. searched internet and apparently there are known issues. went to jeep dealer and they 'had no idea' ... have only had vehicle 2 weeks ! have booked in vehicle with dealership. so much depends in having that radio/control unit functioning.
Reported in: CALGARY AA || Crash: N || VIN #:
ELECTRICAL SYSTEM
a couple of weeks after getting my 2014 jeep grand cherokee home after patiently waiting 8 weeks from the time i ordered it to pick it up, i noticed that the radio channels all had a slight static in the back ground and every station was making a popping noise every few minutes. the radio does not sound good. after taking it in for the fourth time to try and repair this problem, i was told that chrysler does not have a repair for this at this time. along with the poor sound of the radio, a couple of times i have gone to start the vehicle and all of my pre set sirius stations were gone. this is very unacceptable to me to pay this much for a vehicle that has a major fault and chrysler and the dealership have done nothing but make me pay for rental cars while they couldn't fix the problem or give me any hope of fixing it in the future. i was told by the last dealership that i took it to that the radio is as good as it is going to get.
Reported in: THE WOODLANDS TX || Crash: N || VIN #: 1C4RJEBG7EC
EQUIPMENT ADAPTIVE
i have been having multiple problems with the brakes in my 2014 jeep grand cherokee purchased brand new in may. it has a total of 1,000 miles on it, but the problems started with only 10miles. the instrument cluster immediately lights up like a christmas tree and then the check engine light remains on. the rearview mirrors move into downward facing positions while in park and while driving. this alone is a major safety hazard. the abs brakes intermittently work and finally failed. the abs module failed. the backup camera works intermittently and the backup warning system also is intermittently working. my car has been at the dealership every month since i have purchased it and it has currently been there for the last 2 ½ weeks awaiting an abs repair.
Reported in: BURLINGTON NC || Crash: N || VIN #: 1C4RJFBG8EC
SERVICE BRAKES
i have been having multiple problems with the brakes in my 2014 jeep grand cherokee purchased brand new in may. it has a total of 1,000 miles on it, but the problems started with only 10miles. the instrument cluster immediately lights up like a christmas tree and then the check engine light remains on. the rearview mirrors move into downward facing positions while in park and while driving. this alone is a major safety hazard. the abs brakes intermittently work and finally failed. the abs module failed. the backup camera works intermittently and the backup warning system also is intermittently working. my car has been at the dealership every month since i have purchased it and it has currently been there for the last 2 ½ weeks awaiting an abs repair.
Reported in: BURLINGTON NC || Crash: N || VIN #: 1C4RJFBG8EC
ELECTRICAL SYSTEM
i have been having multiple problems with the brakes in my 2014 jeep grand cherokee purchased brand new in may. it has a total of 1,000 miles on it, but the problems started with only 10miles. the instrument cluster immediately lights up like a christmas tree and then the check engine light remains on. the rearview mirrors move into downward facing positions while in park and while driving. this alone is a major safety hazard. the abs brakes intermittently work and finally failed. the abs module failed. the backup camera works intermittently and the backup warning system also is intermittently working. my car has been at the dealership every month since i have purchased it and it has currently been there for the last 2 ½ weeks awaiting an abs repair.
Reported in: BURLINGTON NC || Crash: N || VIN #: 1C4RJFBG8EC
ELECTRICAL SYSTEM
main lcd screen that shows the speed of the vehicle goes black at random when i am driving and the only way to get it to come back on is to stop and turn off the vehicle and turn it back on. i was stopped by a police officer for speeding because i could not tell how fast i was going. i told him about the display and he was going to tow the vehicle because i did not have an operational speedometer. i have told chrysler about this and apparently it is a known issue and they are working on it!! these vehicles' should all be taken to the dealers and parked and not driven until the defect has been corrected and customers should be given rental cars.
Reported in: CHINO HILLS CA || Crash: N || VIN #: 1C4RJEBG4EC
POWER TRAIN
when vehicle reaches of 38 mph and above,most of the time a vibration occurs. the vibration can be felt in the seat , the floorboard and steering wheel . once at 70 mph the vibration can be seen in the steering wheel.this 2014 grand cherokee has been to the dealer several times and the issue never resolved. they said it could a transmission , but nothing was ever done. wheel alignment has also been a problem.
Reported in: CHARLESTON SC || Crash: N || VIN #: 1C4RJFJG1EC
ELECTRICAL SYSTEM
the driver pulled the automobile into a driveway on a downhill slope. the driver shut the vehicle off using the push button start/stop. the driver returned to the vehicle 10 minutes later, with a passenger in the front seat. the driver started the vehicle (foot on brake as required) using push button start/stop. the driver engaged the transmission into reverse using the shifting lever (with foot still on brake as is required by the brake transmission shift interlock (btsi) system). when engaged in reverse, the engine revved to a high level, and the car traveled in reverse up the hill (driveway), through the street, and into a ditch. side and front airbags deployed. driver believes they never took foot off the brake, and the braking was not sufficient to overcome torque of the engine/transmission. vehicle damage includes air bag deployment, cabin roof liner detachment, three bent wheels, minor damage to muffler, minor body damage. dealer checked electronics/instrument recordings and noted nothing unusual appearing, and had no knowledge of similar problems.
Reported in: ST. CLAIRSVILLE OH || Crash: Y || VIN #: 1C4RJFBGXEC
POWER TRAIN
the driver pulled the automobile into a driveway on a downhill slope. the driver shut the vehicle off using the push button start/stop. the driver returned to the vehicle 10 minutes later, with a passenger in the front seat. the driver started the vehicle (foot on brake as required) using push button start/stop. the driver engaged the transmission into reverse using the shifting lever (with foot still on brake as is required by the brake transmission shift interlock (btsi) system). when engaged in reverse, the engine revved to a high level, and the car traveled in reverse up the hill (driveway), through the street, and into a ditch. side and front airbags deployed. driver believes they never took foot off the brake, and the braking was not sufficient to overcome torque of the engine/transmission. vehicle damage includes air bag deployment, cabin roof liner detachment, three bent wheels, minor damage to muffler, minor body damage. dealer checked electronics/instrument recordings and noted nothing unusual appearing, and had no knowledge of similar problems.
Reported in: ST. CLAIRSVILLE OH || Crash: Y || VIN #: 1C4RJFBGXEC
SERVICE BRAKES
the driver pulled the automobile into a driveway on a downhill slope. the driver shut the vehicle off using the push button start/stop. the driver returned to the vehicle 10 minutes later, with a passenger in the front seat. the driver started the vehicle (foot on brake as required) using push button start/stop. the driver engaged the transmission into reverse using the shifting lever (with foot still on brake as is required by the brake transmission shift interlock (btsi) system). when engaged in reverse, the engine revved to a high level, and the car traveled in reverse up the hill (driveway), through the street, and into a ditch. side and front airbags deployed. driver believes they never took foot off the brake, and the braking was not sufficient to overcome torque of the engine/transmission. vehicle damage includes air bag deployment, cabin roof liner detachment, three bent wheels, minor damage to muffler, minor body damage. dealer checked electronics/instrument recordings and noted nothing unusual appearing, and had no knowledge of similar problems.
Reported in: ST. CLAIRSVILLE OH || Crash: Y || VIN #: 1C4RJFBGXEC
ENGINE
the driver pulled the automobile into a driveway on a downhill slope. the driver shut the vehicle off using the push button start/stop. the driver returned to the vehicle 10 minutes later, with a passenger in the front seat. the driver started the vehicle (foot on brake as required) using push button start/stop. the driver engaged the transmission into reverse using the shifting lever (with foot still on brake as is required by the brake transmission shift interlock (btsi) system). when engaged in reverse, the engine revved to a high level, and the car traveled in reverse up the hill (driveway), through the street, and into a ditch. side and front airbags deployed. driver believes they never took foot off the brake, and the braking was not sufficient to overcome torque of the engine/transmission. vehicle damage includes air bag deployment, cabin roof liner detachment, three bent wheels, minor damage to muffler, minor body damage. dealer checked electronics/instrument recordings and noted nothing unusual appearing, and had no knowledge of similar problems.
Reported in: ST. CLAIRSVILLE OH || Crash: Y || VIN #: 1C4RJFBGXEC
EQUIPMENT ADAPTIVE
purchased a 2014 jeep grand cherokee on oct 27, 2013 and discovered the forward collision system (fcw) is not working, the dealer attempted to fix but failed. they gave me another 2014 jeep grand cherokee on nov 2, 2013, i realized it has the same exact defect, and again, the dealer tried to fix but failed to do so. two brand new vehicles have the same exact problem, the vehicle vin numbers: 1c4rjxxxxxx and 1c4rjfcxxxxx i spoke with manufacturer and they tried to convince me that "system available" means "system is on" which directly contradicts the manual provided by them. that in addition to the system not working at all. spoke with other jeep owners that have that function, they also indicated that they having trouble getting that to work and they having trouble getting support from jeep. updated 11/19/13*lj
Reported in: HONOLULU HI || Crash: N || VIN #: 1C4RJFCT9EC
ELECTRICAL SYSTEM
purchased a 2014 jeep grand cherokee on oct 27, 2013 and discovered the forward collision system (fcw) is not working, the dealer attempted to fix but failed. they gave me another 2014 jeep grand cherokee on nov 2, 2013, i realized it has the same exact defect, and again, the dealer tried to fix but failed to do so. two brand new vehicles have the same exact problem, the vehicle vin numbers: 1c4rjxxxxxx and 1c4rjfcxxxxx i spoke with manufacturer and they tried to convince me that "system available" means "system is on" which directly contradicts the manual provided by them. that in addition to the system not working at all. spoke with other jeep owners that have that function, they also indicated that they having trouble getting that to work and they having trouble getting support from jeep. updated 11/19/13*lj
Reported in: HONOLULU HI || Crash: N || VIN #: 1C4RJFCT9EC
ENGINE
continuously exhibiting persistent progressively worsening life-threatening transmission and electrical failures. transmission sticks in low gear and will not upshift, transmission stalls, push gas pedal to the floor and nothing happens, almost hit numerous times, gears jerk, rpms rev up and speed increases when applying brakes, will not slow down then bounces to a stop, interior lights short out, doors do not lock, electronic chirping sound from engine even when off, touchscreen/radio/climate controls do not work, total of 45 different defects, continuous since day purchased, sent 2 written notices to chrysler, has been 8 months and no one will help, increasingly fearful for safety. total of 43 days in shop and 14 attempts to repair same serious safety defects and conditions.
Reported in: LURAY VA || Crash: N || VIN #: 1C4RJFBG3EC
POWER TRAIN
continuously exhibiting persistent progressively worsening life-threatening transmission and electrical failures. transmission sticks in low gear and will not upshift, transmission stalls, push gas pedal to the floor and nothing happens, almost hit numerous times, gears jerk, rpms rev up and speed increases when applying brakes, will not slow down then bounces to a stop, interior lights short out, doors do not lock, electronic chirping sound from engine even when off, touchscreen/radio/climate controls do not work, total of 45 different defects, continuous since day purchased, sent 2 written notices to chrysler, has been 8 months and no one will help, increasingly fearful for safety. total of 43 days in shop and 14 attempts to repair same serious safety defects and conditions.
Reported in: LURAY VA || Crash: N || VIN #: 1C4RJFBG3EC
ELECTRICAL SYSTEM
continuously exhibiting persistent progressively worsening life-threatening transmission and electrical failures. transmission sticks in low gear and will not upshift, transmission stalls, push gas pedal to the floor and nothing happens, almost hit numerous times, gears jerk, rpms rev up and speed increases when applying brakes, will not slow down then bounces to a stop, interior lights short out, doors do not lock, electronic chirping sound from engine even when off, touchscreen/radio/climate controls do not work, total of 45 different defects, continuous since day purchased, sent 2 written notices to chrysler, has been 8 months and no one will help, increasingly fearful for safety. total of 43 days in shop and 14 attempts to repair same serious safety defects and conditions.
Reported in: LURAY VA || Crash: N || VIN #: 1C4RJFBG3EC
ENGINE
shortly after starting vehicle and driving at approx 10 mph, check engine light came on. 30 seconds later check engine light started flashing and misfire was felt, car began to shudder. i pulled over, turned off and restarted, again flashing check engine light and shuddering. vehicle was towed to dealer, who also felt misfire on cold start next am and codes confirmed misfires in multiple cylinders. dealer inspected engine but found no issues. next day, car operated normally. approximately 1-2 weeks later, on starting vehicle entire instrument cluster lit up, with check air bag warning and lights indicated abs failure and ecs off. car drove, but i subsequently realized speedometer did not work, it was very frightening to drive on highway without knowing my speed. after restarting check engine light remained on, but vehicle functioned normally. was going to bring back to dealer, but check engine light went off after about 6 drives. these issues are very worrisome and i feel uncomfortable every time i start the ignition.
Reported in: TACOMA WA || Crash: N || VIN #: 1C4RJFAG2EC
ELECTRICAL SYSTEM
shortly after starting vehicle and driving at approx 10 mph, check engine light came on. 30 seconds later check engine light started flashing and misfire was felt, car began to shudder. i pulled over, turned off and restarted, again flashing check engine light and shuddering. vehicle was towed to dealer, who also felt misfire on cold start next am and codes confirmed misfires in multiple cylinders. dealer inspected engine but found no issues. next day, car operated normally. approximately 1-2 weeks later, on starting vehicle entire instrument cluster lit up, with check air bag warning and lights indicated abs failure and ecs off. car drove, but i subsequently realized speedometer did not work, it was very frightening to drive on highway without knowing my speed. after restarting check engine light remained on, but vehicle functioned normally. was going to bring back to dealer, but check engine light went off after about 6 drives. these issues are very worrisome and i feel uncomfortable every time i start the ignition.
Reported in: TACOMA WA || Crash: N || VIN #: 1C4RJFAG2EC
SUSPENSION
for the second time in 2 weeks the power steering assist steering failed while driving the vehicle. the instrument cluster gives a "power steering warning" and all hydraulic assistance fails. within a few minutes of this happening, the engine also gets hot. i live n the texas hill country. this failure results a large increase in steering effort on the local hilly and curved roads and the ability to take evasive maneuvers if some of the many local wild animals cross the road in front of me. it also affects the ability to maneuver in traffic until the vehicle is brought to a stop. the problem is intermittent and the dealer has not been able to diagnose the problem due to it's intermittent nature. so far, this vehicle has had air suspension failures, power steering failures, and " due not shift transmission" failures and has become a safety issue for me and other drivers around me. i use this vehicle for work related travel throughout multiple states so it gets driven often.
Reported in: BANDERA TX || Crash: N || VIN #: 1C4RJFCG7EC
STEERING
for the second time in 2 weeks the power steering assist steering failed while driving the vehicle. the instrument cluster gives a "power steering warning" and all hydraulic assistance fails. within a few minutes of this happening, the engine also gets hot. i live n the texas hill country. this failure results a large increase in steering effort on the local hilly and curved roads and the ability to take evasive maneuvers if some of the many local wild animals cross the road in front of me. it also affects the ability to maneuver in traffic until the vehicle is brought to a stop. the problem is intermittent and the dealer has not been able to diagnose the problem due to it's intermittent nature. so far, this vehicle has had air suspension failures, power steering failures, and " due not shift transmission" failures and has become a safety issue for me and other drivers around me. i use this vehicle for work related travel throughout multiple states so it gets driven often.
Reported in: BANDERA TX || Crash: N || VIN #: 1C4RJFCG7EC
POWER TRAIN
for the second time in 2 weeks the power steering assist steering failed while driving the vehicle. the instrument cluster gives a "power steering warning" and all hydraulic assistance fails. within a few minutes of this happening, the engine also gets hot. i live n the texas hill country. this failure results a large increase in steering effort on the local hilly and curved roads and the ability to take evasive maneuvers if some of the many local wild animals cross the road in front of me. it also affects the ability to maneuver in traffic until the vehicle is brought to a stop. the problem is intermittent and the dealer has not been able to diagnose the problem due to it's intermittent nature. so far, this vehicle has had air suspension failures, power steering failures, and " due not shift transmission" failures and has become a safety issue for me and other drivers around me. i use this vehicle for work related travel throughout multiple states so it gets driven often.
Reported in: BANDERA TX || Crash: N || VIN #: 1C4RJFCG7EC
STEERING
i purchased a new 2014 grand cherokee limited, and have had vibration issues since i purchased. i have taken it back to the dealer 5 times, and now have a case open with chrysler to fix the issue. the steering wheel and seats shake at speeds from 70-80.
Reported in: TUCSON AZ || Crash: N || VIN #:
ELECTRICAL SYSTEM
i was driving on the highway about 65 mph. the wipers came on and the radio stopped. this happened on three other occasions. upon exiting the freeway and utilizing the brakes, the entire vehicle electronics flashed then the vehicle lost all power and stalled into blackness. i was able to safely stop the vehicle and restart.
Reported in: POOLER GA || Crash: N || VIN #: 1C4RJECGXEC
ENGINE
i was driving on the highway about 65 mph. the wipers came on and the radio stopped. this happened on three other occasions. upon exiting the freeway and utilizing the brakes, the entire vehicle electronics flashed then the vehicle lost all power and stalled into blackness. i was able to safely stop the vehicle and restart.
Reported in: POOLER GA || Crash: N || VIN #: 1C4RJECGXEC
ELECTRONIC STABILITY CONTROL
tl* the contact owns a 2014 jeep grand cherokee. the contact referenced nhtsa campaign id number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) and stated that the dealer was unable to service the 2014 model year vehicles until january 2014 because only one recall remedy repair was being performed per day. the manufacturer was notified of the problem. the contact had not experienced a failure.
Reported in: DOBBSFERRY NY || Crash: N || VIN #: 1C4RJFAGXEC
ELECTRICAL SYSTEM
tl* the contact owns a 2014 jeep grand cherokee. the contact referenced nhtsa campaign id number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) and stated that the dealer was unable to service the 2014 model year vehicles until january 2014 because only one recall remedy repair was being performed per day. the manufacturer was notified of the problem. the contact had not experienced a failure.
Reported in: DOBBSFERRY NY || Crash: N || VIN #: 1C4RJFAGXEC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact referenced nhtsa campaign id number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) and stated that the dealer was unable to service the 2014 model year vehicles until january 2014 because only one recall remedy repair was being performed per day. the manufacturer was notified of the problem. the contact had not experienced a failure.
Reported in: DOBBSFERRY NY || Crash: N || VIN #: 1C4RJFAGXEC
FUEL SYSTEM, GASOLINE
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while refueling, fuel sprayed from the filler neck. the contact mentioned that the failure recurred several times. the vehicle was not diagnosed or repaired. the manufacturer was not contacted about the failure. the failure mileage was approximately 4,000. updated 12/30/13*cn the consumer stated when filling the gas tank, the nozzle would not shut off.
Reported in: WEST SPRINGFIELD MA || Crash: N || VIN #: 1C4RJFBG2EC
ENGINE
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the instrument panel failed to illuminate. the contact also stated that the vehicle erroneously started. the vehicle was being diagnosed. the manufacturer was contacted about the failure. the failure mileage was 10,000.
Reported in: BALDWIN MO || Crash: N || VIN #: 1C4RJFAG6EC
ELECTRICAL SYSTEM
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the instrument panel failed to illuminate. the contact also stated that the vehicle erroneously started. the vehicle was being diagnosed. the manufacturer was contacted about the failure. the failure mileage was 10,000.
Reported in: BALDWIN MO || Crash: N || VIN #: 1C4RJFAG6EC
SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the brakes failed while was driving 65 mph, the contact crashed. the vehicle was taken to the dealer for inspection where the contact was informed that the brakes seemed to have been operating normally. in addition, the contact was advised that nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) had possibly been previously addressed. the approximate failure mileage was 2700. updated 01/14/14*lj consumers handwriting is illegible. updated 01/16/14
Reported in: ORANGE TX || Crash: Y || VIN #: 1C4RJEBG4EC
EXTERIOR LIGHTING
soon after taking possession of this vehicle (9/27/13) i noticed that now and again (4/5 times) there would be a hesitation from the automatic transmission when shifting to the next higher gear when accelerating to highway speed. it was so subtle that i filed it under "nothing is perfect", but would keep score. don't be misled by the low mileage above. that is my new normal. a head and neck injury in 2001 followed by a long overdue diagnosis of severe ptsd by the va left me practically a "house hermit" and driving anywhere involving distance requires hiring a driver. this vehicle was nothing more than my being able to have access to the woods with a 911 button attached to keep the p/a in check. what happened to me was that from a stop sign i turned onto the main highway and was accelerating to 55 when at about 50 the transmission hung, this time it would not release to the next gear, the engine began to struggle until it almost stalled. as unexpectedly as it had hung the transmission shifted, the engine immediately recovered ""with a roar"" and off we went. (extra rpm's, ? computer/fuel pump saw no problem) i'm sure that in those seconds my speed dropped 20 mph's with no "warning", such as brake lights had someone been behind me. had this occurred entering a busy belt-way, interstate, etc., you can imagine the possible may-hem. did some research, got an appointment for service at the dealership and was told (as expected from research) their computer saw no abnormalities and showed me a blank piece of paper to prove it. asked them to sign a piece of paper saying my drivetrain was "just wonderful" and reaffirming that chrysler had never heard of any problems just in case i or others wound up dead or maimed from "no problems". i now have a "moral problem" sitting in my driveway and not out in the middle of the woods.
Reported in: NORWOOD NY || Crash: N || VIN #: 1C4RJFCGXEC
POWER TRAIN
soon after taking possession of this vehicle (9/27/13) i noticed that now and again (4/5 times) there would be a hesitation from the automatic transmission when shifting to the next higher gear when accelerating to highway speed. it was so subtle that i filed it under "nothing is perfect", but would keep score. don't be misled by the low mileage above. that is my new normal. a head and neck injury in 2001 followed by a long overdue diagnosis of severe ptsd by the va left me practically a "house hermit" and driving anywhere involving distance requires hiring a driver. this vehicle was nothing more than my being able to have access to the woods with a 911 button attached to keep the p/a in check. what happened to me was that from a stop sign i turned onto the main highway and was accelerating to 55 when at about 50 the transmission hung, this time it would not release to the next gear, the engine began to struggle until it almost stalled. as unexpectedly as it had hung the transmission shifted, the engine immediately recovered ""with a roar"" and off we went. (extra rpm's, ? computer/fuel pump saw no problem) i'm sure that in those seconds my speed dropped 20 mph's with no "warning", such as brake lights had someone been behind me. had this occurred entering a busy belt-way, interstate, etc., you can imagine the possible may-hem. did some research, got an appointment for service at the dealership and was told (as expected from research) their computer saw no abnormalities and showed me a blank piece of paper to prove it. asked them to sign a piece of paper saying my drivetrain was "just wonderful" and reaffirming that chrysler had never heard of any problems just in case i or others wound up dead or maimed from "no problems". i now have a "moral problem" sitting in my driveway and not out in the middle of the woods.
Reported in: NORWOOD NY || Crash: N || VIN #: 1C4RJFCGXEC
ENGINE
soon after taking possession of this vehicle (9/27/13) i noticed that now and again (4/5 times) there would be a hesitation from the automatic transmission when shifting to the next higher gear when accelerating to highway speed. it was so subtle that i filed it under "nothing is perfect", but would keep score. don't be misled by the low mileage above. that is my new normal. a head and neck injury in 2001 followed by a long overdue diagnosis of severe ptsd by the va left me practically a "house hermit" and driving anywhere involving distance requires hiring a driver. this vehicle was nothing more than my being able to have access to the woods with a 911 button attached to keep the p/a in check. what happened to me was that from a stop sign i turned onto the main highway and was accelerating to 55 when at about 50 the transmission hung, this time it would not release to the next gear, the engine began to struggle until it almost stalled. as unexpectedly as it had hung the transmission shifted, the engine immediately recovered ""with a roar"" and off we went. (extra rpm's, ? computer/fuel pump saw no problem) i'm sure that in those seconds my speed dropped 20 mph's with no "warning", such as brake lights had someone been behind me. had this occurred entering a busy belt-way, interstate, etc., you can imagine the possible may-hem. did some research, got an appointment for service at the dealership and was told (as expected from research) their computer saw no abnormalities and showed me a blank piece of paper to prove it. asked them to sign a piece of paper saying my drivetrain was "just wonderful" and reaffirming that chrysler had never heard of any problems just in case i or others wound up dead or maimed from "no problems". i now have a "moral problem" sitting in my driveway and not out in the middle of the woods.
Reported in: NORWOOD NY || Crash: N || VIN #: 1C4RJFCGXEC
EXTERIOR LIGHTING
every indicator on my dash was on and my speedometer didn't work. brought it into [xxx] where the problem was not fixed. it was in the shop again 2 weeks later for the same issue and also to service the abs system. today my check engine light is on and the car is shifting hard and hesitating, clunking as it switches gears. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: EL CAJON CA || Crash: N || VIN #: 1C4RJEBG4EC
ELECTRONIC STABILITY CONTROL
every indicator on my dash was on and my speedometer didn't work. brought it into [xxx] where the problem was not fixed. it was in the shop again 2 weeks later for the same issue and also to service the abs system. today my check engine light is on and the car is shifting hard and hesitating, clunking as it switches gears. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: EL CAJON CA || Crash: N || VIN #: 1C4RJEBG4EC
SERVICE BRAKES
every indicator on my dash was on and my speedometer didn't work. brought it into [xxx] where the problem was not fixed. it was in the shop again 2 weeks later for the same issue and also to service the abs system. today my check engine light is on and the car is shifting hard and hesitating, clunking as it switches gears. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: EL CAJON CA || Crash: N || VIN #: 1C4RJEBG4EC
ELECTRICAL SYSTEM
every indicator on my dash was on and my speedometer didn't work. brought it into [xxx] where the problem was not fixed. it was in the shop again 2 weeks later for the same issue and also to service the abs system. today my check engine light is on and the car is shifting hard and hesitating, clunking as it switches gears. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: EL CAJON CA || Crash: N || VIN #: 1C4RJEBG4EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle was serviced under nhtsa campaign number: 13v483000 (electrical system, electronic stability control, service brakes, hydraulic) however, the stability control warning light illuminated after the service. the vehicle was taken back to the dealer where the technician advised that the entire instrument panel would need replaced. the vehicle was not able to be repaired because the parts needed to correct the failure were not available. the vehicle was not repaired. the manufacturer as not made aware of the problem. the approximate failure was 200,900.
Reported in: BELLEVILLE IL || Crash: N || VIN #: 1C4RJFCT5EC
ELECTRONIC STABILITY CONTROL
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle was serviced under nhtsa campaign number: 13v483000 (electrical system, electronic stability control, service brakes, hydraulic) however, the stability control warning light illuminated after the service. the vehicle was taken back to the dealer where the technician advised that the entire instrument panel would need replaced. the vehicle was not able to be repaired because the parts needed to correct the failure were not available. the vehicle was not repaired. the manufacturer as not made aware of the problem. the approximate failure was 200,900.
Reported in: BELLEVILLE IL || Crash: N || VIN #: 1C4RJFCT5EC
ELECTRICAL SYSTEM
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) had surpassed a reasonable time for repair. the dealer was contacted and stated that the parts were not available. the manufacturer was not contacted. the contact had not experienced a failure.
Reported in: BAY CITY TX || Crash: N || VIN #: 1C4RJEAGXEC
ELECTRONIC STABILITY CONTROL
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) had surpassed a reasonable time for repair. the dealer was contacted and stated that the parts were not available. the manufacturer was not contacted. the contact had not experienced a failure.
Reported in: BAY CITY TX || Crash: N || VIN #: 1C4RJEAGXEC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) had surpassed a reasonable time for repair. the dealer was contacted and stated that the parts were not available. the manufacturer was not contacted. the contact had not experienced a failure.
Reported in: BAY CITY TX || Crash: N || VIN #: 1C4RJEAGXEC
POWER TRAIN
from a stopped position in park, car spontaneously shifted into neutral.
Reported in: MAHWAH NJ || Crash: Y || VIN #: 1C4RJFBG1EC
VEHICLE SPEED CONTROL
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while exiting a residential garage, the vehicle suddenly accelerated in reverse and crossed the street, crashing into a church building. a police report was not filed and no injuries were reported. the contact stated that the vehicle had been recently repaired under nhtsa campaign number: 13v483000 (electrical system, electronic stability control, service brakes). the vehicle was taken to the dealer however, the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was repaired. the failure and current mileage was 4,000.
Reported in: ROSE HILL VA || Crash: Y || VIN #: 1C4RJFBG3EC
VEHICLE SPEED CONTROL
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while traveling at unknown speeds, the vehicle failed to respond to acceleration attempts. the contact also mentioned that the vehicle erroneously accelerated intermittently. the vehicle was taken to the dealer where the failure could not be diagnosed. the vehicle was not repaired. the manufacturer was contacted about the failure. the failure mileage was approximately 6,000.
Reported in: JOHNSTOWN PA || Crash: N || VIN #: 1C4RJFBG0EC
FUEL SYSTEM, DIESEL
i have the new ecodiesel!!! yes this is an awesome vehicle but... after filing the vehicle up for the first time the issue was noticed while pulling the fuel nozzle from the vehicles fuel neck. the capless green fuel neck came separated from the vehicle. once the car was turned back on the def service warning comes on the dash. this is with less than 300 miles!!!
Reported in: RIPELY TN || Crash: N || VIN #: 1C4RJEBM2EC
ELECTRICAL SYSTEM
vehicles "cluster" memory failed causing wipers to malfunction and radio to lose memory. vehicle occasionally does not recognize keyfob and will set off panic alarm and/or will not detect keyfob, displaying warning which states keyfob has left the vehicle. dealership has tried "flashing" the memory but problem persists and going back in for service 1-3-14. upon reading other forums i have found this is a common issue with other grand cherokees.
Reported in: WINNEBAGO IL || Crash: N || VIN #: 1C4RJFCG7EC
VISIBILITY/WIPER
the side mirrors completely block my vision on both sides. when pulling up to a stop sign i cannot see a vehicle or pedestrian to the right or left when in line with the mirrors. the mirrors are too big.
Reported in: HOMESTEAD FL || Crash: N || VIN #: 1C4RJEAG9EC
SERVICE BRAKES
i have not been able to resolve a safety recall on my 2014 jeep grand cherokee. i made an appointment a week in advance for a 2-hour repair (as stated in the nhtsa notice) and, since the vehicle was in the dealer, to check on another issue i noticed on the abnormal behavior of the air suspension. however, 5 days later i am still without my means of transportation. amazingly, i have been calling since last saturday and have not been able to talk to the service manager or my service tech. the tech specialist do not replay to my messages.the only person that discusses the status of my vehicle is the service department receptionist, which today stated that the vehicle is still under "evaluation". i have since requested the receptionist to only focus the repair on the safety recall. i have repeated several times to just handle the safety recall. however, my vehicle has not been repaired. i don't believe it was nhtsa's intention to be without my means of transportation for a week. the safety recall notice talks about hours and maybe a little more, but 5 days is totally different story. i would appreciate any help or guidance you can provide to get my car back. i am even willing to just coordinate with another dealer to get the recall work performed at another time. i can't be without my vehicle anymore. i talk to chrysler and they stated that the only one that can help me is the dealer, but they are not responsive. please help. the dealer information is as follows: flagship dealer bayamon, pr 787-620-5876 or 787-620-5877 my contact information is: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: CAGUAS PR || Crash: N || VIN #: 1C4RJFCT1EC
POWER TRAIN
2014 jeep grand cherokee. consumer writes in regards to acceleration problems. *smd the consumer immediately noticed upon receipt of the vehicle, that it did not drive smoothly and lacked power during acceleration. however, she felt it was due to lack of familiarity with the vehicle. the performance of the vehicle deteriorated to a point where a problem was evident. frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not respond at all for about ten seconds as the rpm's went up. it felt as the though, she was forcing the gas by pressing on the accelerator pedal, but the gas was blocked from flowing, or the vehicle was stuck in a low gear and not up-shifting. also, the check engine light illuminated, with only 1,231 miles. the consumer had to return to the dealer, several more times, due to the check engine light illuminating. *jb
Reported in: BEACH HAVEN NJ || Crash: N || VIN #: 1C4RJFBG5EC
ENGINE
2014 jeep grand cherokee. consumer writes in regards to acceleration problems. *smd the consumer immediately noticed upon receipt of the vehicle, that it did not drive smoothly and lacked power during acceleration. however, she felt it was due to lack of familiarity with the vehicle. the performance of the vehicle deteriorated to a point where a problem was evident. frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not respond at all for about ten seconds as the rpm's went up. it felt as the though, she was forcing the gas by pressing on the accelerator pedal, but the gas was blocked from flowing, or the vehicle was stuck in a low gear and not up-shifting. also, the check engine light illuminated, with only 1,231 miles. the consumer had to return to the dealer, several more times, due to the check engine light illuminating. *jb
Reported in: BEACH HAVEN NJ || Crash: N || VIN #: 1C4RJFBG5EC
SERVICE BRAKES
january 13, 2013 chrysler group llc. customer center p.o. box 21-8004 auburn hills, mi 48321 re: case# [xxx] to whom it may concern; below, you will find a brief synopsis of my previous and current issues with my new 2014 grand jeep cherokee; upon immediately receiving my 2014 jeep cherokee, i noticed that my vehicle did not drive smoothly and i had to push hard on the accelerator pedal because my rpms and mph dropped very fast and i was in traffic. after my cherokee loss power and i began to drift, and after coming to a complete stop, i started my suv up again and i had no instrument panel. everything was black. the performance of the vehicle deteriorated to a point where a problem was evident. frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not responding to the gas pedal, for approximately five-ten seconds as the rpm's went down. it felt as the though, i was forcing the gas by pressing on the accelerator pedal hard. it appear that the gas was blocked from flowing because i had to press very hard to get some gas to my suv or the vehicle was stuck in a low gear and not up-shifting. my suv only have 893 miles on it. i called the dealer sport durst and they informed me to call chrysler to report the issue. they were very rude especially [xxx] the general manager. under the north carolina law, i am requesting a knew 2014 jeep cherokee with the same options and or refund of my downpayment. i just would like to add that the dealership that i purchased my vehicle from are very rude and unprofessional towards their black customers and i will never purchase another vehicle nor will i ever have my vehicle serviced by that dealership. i look forward to working with you to resolve this issue asap! cc: nc attorney general consumer affairs office information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: DURHAM NC || Crash: N || VIN #: 1C4RJFAG1EC
ELECTRICAL SYSTEM
january 13, 2013 chrysler group llc. customer center p.o. box 21-8004 auburn hills, mi 48321 re: case# [xxx] to whom it may concern; below, you will find a brief synopsis of my previous and current issues with my new 2014 grand jeep cherokee; upon immediately receiving my 2014 jeep cherokee, i noticed that my vehicle did not drive smoothly and i had to push hard on the accelerator pedal because my rpms and mph dropped very fast and i was in traffic. after my cherokee loss power and i began to drift, and after coming to a complete stop, i started my suv up again and i had no instrument panel. everything was black. the performance of the vehicle deteriorated to a point where a problem was evident. frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not responding to the gas pedal, for approximately five-ten seconds as the rpm's went down. it felt as the though, i was forcing the gas by pressing on the accelerator pedal hard. it appear that the gas was blocked from flowing because i had to press very hard to get some gas to my suv or the vehicle was stuck in a low gear and not up-shifting. my suv only have 893 miles on it. i called the dealer sport durst and they informed me to call chrysler to report the issue. they were very rude especially [xxx] the general manager. under the north carolina law, i am requesting a knew 2014 jeep cherokee with the same options and or refund of my downpayment. i just would like to add that the dealership that i purchased my vehicle from are very rude and unprofessional towards their black customers and i will never purchase another vehicle nor will i ever have my vehicle serviced by that dealership. i look forward to working with you to resolve this issue asap! cc: nc attorney general consumer affairs office information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: DURHAM NC || Crash: N || VIN #: 1C4RJFAG1EC
ELECTRONIC STABILITY CONTROL
january 13, 2013 chrysler group llc. customer center p.o. box 21-8004 auburn hills, mi 48321 re: case# [xxx] to whom it may concern; below, you will find a brief synopsis of my previous and current issues with my new 2014 grand jeep cherokee; upon immediately receiving my 2014 jeep cherokee, i noticed that my vehicle did not drive smoothly and i had to push hard on the accelerator pedal because my rpms and mph dropped very fast and i was in traffic. after my cherokee loss power and i began to drift, and after coming to a complete stop, i started my suv up again and i had no instrument panel. everything was black. the performance of the vehicle deteriorated to a point where a problem was evident. frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not responding to the gas pedal, for approximately five-ten seconds as the rpm's went down. it felt as the though, i was forcing the gas by pressing on the accelerator pedal hard. it appear that the gas was blocked from flowing because i had to press very hard to get some gas to my suv or the vehicle was stuck in a low gear and not up-shifting. my suv only have 893 miles on it. i called the dealer sport durst and they informed me to call chrysler to report the issue. they were very rude especially [xxx] the general manager. under the north carolina law, i am requesting a knew 2014 jeep cherokee with the same options and or refund of my downpayment. i just would like to add that the dealership that i purchased my vehicle from are very rude and unprofessional towards their black customers and i will never purchase another vehicle nor will i ever have my vehicle serviced by that dealership. i look forward to working with you to resolve this issue asap! cc: nc attorney general consumer affairs office information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: DURHAM NC || Crash: N || VIN #: 1C4RJFAG1EC
STRUCTURE:BODY
bottom line: battery was sitting in a pool of water 4 inches away from the neg/pos battery terminal. potential electrical fire ? a newly acquired 2014 jeep laredo with less than 1000 driven miles from the date of delivery. we were hearing a water sloshing sound that was profound upon starting from a dead stop and then coming to a stop sign. once the vehicle was stopped fluid was heard sloshing around similar to a cooler of ice water. after doing an internet search there were similar problems found with this vehicle in the past. since this was a brand new vehicle, i took it to the dealer as i wanted to know if this was safe to drive. the service dealer of course said he never heard of this and that i would have to make an appointment. "i will not leave until someone either drives this car or looks at it and say it is safe". the counter guy was annoyed at my request and he went and got his chief service manager. to my surprise the service manager said to me as he was walking from across the service bay that he knew exactly what the problem was. we walked to the vehicle and he opened the passenger door and moved the passenger seat all the way forward. then he opened the rear passenger side door, took out the floor mats and opened the battery compartment that is located "inside" the vehicle under the passenger seat. there was water pooled around the battery and 4 inches from reaching the + and - terminals. the service manager went under the vehicle and removed the plastic plug the size of a quarter. water gushed out of the drain plug for at least 5 min then it turned into a trickle. the service manager schedule the vehicle to be fixed by a company that deals with water leaks. my complaint is that this posed an potential disaster from an electrical short caused by water pooling. now is there going to be a mold problem in the future?
Reported in: ROANOKE VA || Crash: N || VIN #: 1C4RJFAG4EC
ELECTRICAL SYSTEM
bottom line: battery was sitting in a pool of water 4 inches away from the neg/pos battery terminal. potential electrical fire ? a newly acquired 2014 jeep laredo with less than 1000 driven miles from the date of delivery. we were hearing a water sloshing sound that was profound upon starting from a dead stop and then coming to a stop sign. once the vehicle was stopped fluid was heard sloshing around similar to a cooler of ice water. after doing an internet search there were similar problems found with this vehicle in the past. since this was a brand new vehicle, i took it to the dealer as i wanted to know if this was safe to drive. the service dealer of course said he never heard of this and that i would have to make an appointment. "i will not leave until someone either drives this car or looks at it and say it is safe". the counter guy was annoyed at my request and he went and got his chief service manager. to my surprise the service manager said to me as he was walking from across the service bay that he knew exactly what the problem was. we walked to the vehicle and he opened the passenger door and moved the passenger seat all the way forward. then he opened the rear passenger side door, took out the floor mats and opened the battery compartment that is located "inside" the vehicle under the passenger seat. there was water pooled around the battery and 4 inches from reaching the + and - terminals. the service manager went under the vehicle and removed the plastic plug the size of a quarter. water gushed out of the drain plug for at least 5 min then it turned into a trickle. the service manager schedule the vehicle to be fixed by a company that deals with water leaks. my complaint is that this posed an potential disaster from an electrical short caused by water pooling. now is there going to be a mold problem in the future?
Reported in: ROANOKE VA || Crash: N || VIN #: 1C4RJFAG4EC
EQUIPMENT ADAPTIVE
i am currently leasing a 2014 jeep grand cherokee - the lease started in may 2013. since driving the car off the lot i have had constant problems with the radio/navigation/bluetooth and back-up camera - none of them work 90% of the time. the car often wont turn off even after turning it off (ie radio wont go off headlights wont turn off). i have taken the car in twice for repairs and the problems are no better. i have 2 other friends with the exact same car and the exact same problems.
Reported in: COLUMBUS OH || Crash: N || VIN #: 1C4RJFBT8EC
ELECTRICAL SYSTEM
i am currently leasing a 2014 jeep grand cherokee - the lease started in may 2013. since driving the car off the lot i have had constant problems with the radio/navigation/bluetooth and back-up camera - none of them work 90% of the time. the car often wont turn off even after turning it off (ie radio wont go off headlights wont turn off). i have taken the car in twice for repairs and the problems are no better. i have 2 other friends with the exact same car and the exact same problems.
Reported in: COLUMBUS OH || Crash: N || VIN #: 1C4RJFBT8EC
ELECTRICAL SYSTEM
check engine light came on. after shutting vehicle down for a couple hrs check engine light was off but horn would randomly go off every 15mins. i had to pull the fuse to stop it. i then noticed the dash was staying on and flickering when the vehicle was shut off. 2days later battery was dead. so far chrysler has authorized a flash on the instrument cluster board which did not work. the part needed is on back order and wont be available for a month. they refuse to give out an acceptable loaner and told me i can take my chances and drive my vehicle.
Reported in: HUDSONVILLE MI || Crash: N || VIN #: 1C4RJFJT9EC
STEERING
the way the steering wheel on the new jeep is designed, when you go to make a turn, items on your sleeves (zippers, buttons, or bracelets) can get wedged in between the pad that covers the horn area of the steering wheel and the wheel it self. once this happens, the object gets lodged into place and you cannot remove it, and you also cannot properly steer the vehicle. the only recourse is to come to a complete stop and work the item loose. luckily this has not happened while we were traveling at high speeds or it would have surely caused an accident. they say a picture is worth a 1000 words. i have photos to submit if it would demonstrate the issue more clearly.
Reported in: FAIRFAX VA || Crash: N || VIN #: 1C4RJFBGXEC
VEHICLE SPEED CONTROL
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle shifted into drive independently and there was a sudden acceleration; as a result the vehicle crashed into a barn. the contact mentioned the crash stopped the vehicle from accelerating; however, the wheels continued to spin. a police report was filed but there were no injuries reported. the vehicle was taken to a dealer where the failure was unable to be replicated. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 3,000 and the current mileage was 13,000.
Reported in: SULPHUR OK || Crash: Y || VIN #: 1C4RJFBG2EC
ELECTRICAL SYSTEM
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that after repairs were performed on the vehicle under nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) all of the warning lights illuminated and the speedometer failed. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired and the vin was not available. the failure and current mileage was 14,000.
Reported in: CUPERTINO CA || Crash: N || VIN #:
ELECTRONIC STABILITY CONTROL
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the instrument panel flickered. the vehicle was taken to the dealer for inspection. the contact was unsure of what the exact diagnosis was. the vehicle was not repaired. the manufacturer was notified of the incident and informed her that the vehicle was not listed under recall nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). the approximate failure mileage was 600.
Reported in: VAUXHALL NJ || Crash: N || VIN #: 1C4RJFBG5EC
ELECTRICAL SYSTEM
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the instrument panel flickered. the vehicle was taken to the dealer for inspection. the contact was unsure of what the exact diagnosis was. the vehicle was not repaired. the manufacturer was notified of the incident and informed her that the vehicle was not listed under recall nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). the approximate failure mileage was 600.
Reported in: VAUXHALL NJ || Crash: N || VIN #: 1C4RJFBG5EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the instrument panel flickered. the vehicle was taken to the dealer for inspection. the contact was unsure of what the exact diagnosis was. the vehicle was not repaired. the manufacturer was notified of the incident and informed her that the vehicle was not listed under recall nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). the approximate failure mileage was 600.
Reported in: VAUXHALL NJ || Crash: N || VIN #: 1C4RJFBG5EC
ELECTRICAL SYSTEM
tl-the contact owns a 2014 jeep grand cherokee. the contact stated that while driving approximately 50 mph. the touch screen climate control thermostat became inoperable. the vehicle engine light indicator illuminated also. the failure occurred intermittently. the vehicle had been taken to a dealer. the mechanic diagnose that the soft wear, hardware modules needed to be replaced. the manufacturer was made aware of the problem. the vin was not available. the approximate failure mileage was 9,600.lj
Reported in: MILTON NY || Crash: N || VIN #:
ENGINE
tl* the contact owns a 2014 jeep grand cherokee tdi. the contact stated that while driving 20 mph, the vehicle stalled and all of the warning lamps illuminated. the vehicle was taken to the dealer. the technician was unable to diagnose the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 800.
Reported in: SAN FRANCISCO CA || Crash: N || VIN #: 1C4RJFJM0EC
VISIBILITY:DEFROSTER/DEFOGGER SYSTEM
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that when the air conditioning system was activated, it would only disburse air at temperatures of 130-150 degrees fahrenheit. the vehicle was taken for diagnosis however, the dealer was unable to diagnose the defect. the vehicle was not repaired. the manufacture was contacted. the approximate failure mileage was 3,000. the current failure mileage was 5,981.
Reported in: YORKVILLE IL || Crash: N || VIN #: 1C4RJFCT3EC
EXTERIOR LIGHTING
the headlights retain moisture or ice on the interior areas for extended periods of time while driving and parked. this definitely blocks the light transmission through to the exterior for proper and safe driving vision. this has happened many times since the november incident and i have reported to chrysler and the dealership, gandrud in green bay wi, every time and documented each with pictures of the exact problem. the dealer has performed the silly test that chrysler requires: having the vehicle sit indoors heated for 20 minutes so see it the water clears. mine did not totally clear at all however the dealer said it was within the "guidelines" of being ok by chrysler's rules. this is ridiculous. i just purchased a highly priced vehicle and i should leave it sit in a heated garage so the lights work! i do believe cars are meant to be driven on the road in the day and night. chrysler certainly does not care about the safety of the customer who works hard to pay for this machine that is very faulty. i have always owned a jeep and am very disappointed in this safety issue. it must be resolved and i will keep at this until it is. i know many others have had this problem as seen on the internet. the second visibility issue is the wipers and the way the windshield defrosts. the wipers are placed so that the ice or snow when driving stays frozen and is not heated to defrost properly. i have replaced the wipers after only driving for a few days in winter weather! i could not see. that helped some but not the defrost problem as stated. it is also very hard to remove the snow and ice from the front area under the wipers. my old 1999 jeep had none of these problems. my grandson is still driving it. perhaps i should ask to borrow it. certainly chrysler engineers can do better than this.
Reported in: WASHINGTON ISLAND WI || Crash: N || VIN #: 1C4RJFCG5EC
VISIBILITY/WIPER
the headlights retain moisture or ice on the interior areas for extended periods of time while driving and parked. this definitely blocks the light transmission through to the exterior for proper and safe driving vision. this has happened many times since the november incident and i have reported to chrysler and the dealership, gandrud in green bay wi, every time and documented each with pictures of the exact problem. the dealer has performed the silly test that chrysler requires: having the vehicle sit indoors heated for 20 minutes so see it the water clears. mine did not totally clear at all however the dealer said it was within the "guidelines" of being ok by chrysler's rules. this is ridiculous. i just purchased a highly priced vehicle and i should leave it sit in a heated garage so the lights work! i do believe cars are meant to be driven on the road in the day and night. chrysler certainly does not care about the safety of the customer who works hard to pay for this machine that is very faulty. i have always owned a jeep and am very disappointed in this safety issue. it must be resolved and i will keep at this until it is. i know many others have had this problem as seen on the internet. the second visibility issue is the wipers and the way the windshield defrosts. the wipers are placed so that the ice or snow when driving stays frozen and is not heated to defrost properly. i have replaced the wipers after only driving for a few days in winter weather! i could not see. that helped some but not the defrost problem as stated. it is also very hard to remove the snow and ice from the front area under the wipers. my old 1999 jeep had none of these problems. my grandson is still driving it. perhaps i should ask to borrow it. certainly chrysler engineers can do better than this.
Reported in: WASHINGTON ISLAND WI || Crash: N || VIN #: 1C4RJFCG5EC
ENGINE
check engine light came on, took to service garage. diagnosed with ck dtc's-p0302 #2 cylinder misfire. service department claims they road tested -issue cleared. i picked up the vehicle, drove approximately 5 miles with same issue. i called dealer, they said to continue to drive the vehicle for a week or so, and see if it fixes itself.
Reported in: MAUMEE OH || Crash: N || VIN #: 1C4RJFAG9EC
ELECTRICAL SYSTEM
the car alarm continues to go off on its own. i have already had a software update for multiple problems with the radio, phone pairing, etc. have tried to set the alarm remotely by phone, by locking vehicle from inside the vehicle and also by touching button on door handle. no matter how i lock the vehicle the same thing continues to happen with the alarm going off.
Reported in: WATERBURY CT || Crash: N || VIN #:
ELECTRICAL SYSTEM
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that upon inspection, it was found that there was water in the battery compartment. the vehicle was taken to the dealer where the failure was confirmed. the vehicle was repaired. the manufacturer was contacted about the failure. the failure mileage was approximately 400.
Reported in: ST. LOUIS MO || Crash: N || VIN #: 1C4RJFBG6EC
SERVICE BRAKES
on 03/04/2014, the vehicle, a 2014 jeep grand cherokee was observed to have extensive rust on the brake rotor hubs. the rust is deteriorating the paint exposing the metal hub to severe corrosion. this may over time minimize the safety of the braking system. the vehicle was taken to the dealer who sent photos to chrysler digital imaging. chrysler denied the claim under warranty stating that the corrosion is considered normal wear. the vehicle had only 6200 miles at the time of the incident.
Reported in: PARIS TX || Crash: N || VIN #: 1C4RJEBG5EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving at various speeds, the vehicle would make a loud hissing sound. the vehicle was taken to the dealer. the technician stated that the failure might be cause by a loose e-brake. the remedy failed to repair the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 5,363 and the current mileage was 7,803.
Reported in: GLENDALE CA || Crash: N || VIN #: 1C4RJEBT5EC
POWER TRAIN
parking vehicle and putting into park. exited the vehicle and car started moving. shifter was not in park. very fussy shifter. you can not tell it's in park unless you look each time. even though you push it all the way up sometimes it is not in park. i had the car start rolling several times after exiting the car.
Reported in: WINSTON SALEM NC || Crash: N || VIN #: 1C4RJFCG0EC
EXTERIOR LIGHTING
our jeep grand cherokee has been has been having electrical problems. several different electrical problems occur after which the check engine light will illuminate. of these electrical problems the dangerous ones include: headlights shutting off, dashboard completely shutting, and vehicle shut off while in motion. we have had the following replace in our vehicle: burnt wires in our engine harness, faulty solenoid, alternator, pcm, and abs module. the issue still occurs. purchasing the vehicle in dec we've brought the vehicle back into the dealership for service 3-4 times. while we haven't filed for lemon law yet, jeep promised us that they would take a look at replacing our vehicle after a number of problem. their answer to us was to wait to see if the issue occurred again. while we may file for lemon law, we feel that it will be important that we report these issues as they are experienced by other consumers on forums across the internet.
Reported in: SOMERSET NJ || Crash: N || VIN #:
ENGINE
our jeep grand cherokee has been has been having electrical problems. several different electrical problems occur after which the check engine light will illuminate. of these electrical problems the dangerous ones include: headlights shutting off, dashboard completely shutting, and vehicle shut off while in motion. we have had the following replace in our vehicle: burnt wires in our engine harness, faulty solenoid, alternator, pcm, and abs module. the issue still occurs. purchasing the vehicle in dec we've brought the vehicle back into the dealership for service 3-4 times. while we haven't filed for lemon law yet, jeep promised us that they would take a look at replacing our vehicle after a number of problem. their answer to us was to wait to see if the issue occurred again. while we may file for lemon law, we feel that it will be important that we report these issues as they are experienced by other consumers on forums across the internet.
Reported in: SOMERSET NJ || Crash: N || VIN #:
ELECTRICAL SYSTEM
our jeep grand cherokee has been has been having electrical problems. several different electrical problems occur after which the check engine light will illuminate. of these electrical problems the dangerous ones include: headlights shutting off, dashboard completely shutting, and vehicle shut off while in motion. we have had the following replace in our vehicle: burnt wires in our engine harness, faulty solenoid, alternator, pcm, and abs module. the issue still occurs. purchasing the vehicle in dec we've brought the vehicle back into the dealership for service 3-4 times. while we haven't filed for lemon law yet, jeep promised us that they would take a look at replacing our vehicle after a number of problem. their answer to us was to wait to see if the issue occurred again. while we may file for lemon law, we feel that it will be important that we report these issues as they are experienced by other consumers on forums across the internet.
Reported in: SOMERSET NJ || Crash: N || VIN #:
ENGINE
evts inoperative, no blue light. took to dealership and found wire to evts emergency button severed, possibly shorted. repaired wires, did not correct condition. replaced with new evts, condition repaired successfully. at same time also had recall n58 performed, reprogram instrument cluster abs / al. then at 4040 miles oil change due light came on and had the first oil change done. the check engine light came on a very short time after that and back to the dealership at 4654 miles. said it was a defective oil pressure sensor, sensor was replaced, cleared codes and found no additional problems. now at about 12000 miles the oil change due light never came on, but took the car in for an oil change anyway. now the check engine light along with a low oil pressure light came on, car did not want to shift or speed up, got off the road and had car towed to dealership waiting to be repaired again.
Reported in: MURRIETA CA || Crash: N || VIN #: 1C4RJEAG0EC
ELECTRICAL SYSTEM
evts inoperative, no blue light. took to dealership and found wire to evts emergency button severed, possibly shorted. repaired wires, did not correct condition. replaced with new evts, condition repaired successfully. at same time also had recall n58 performed, reprogram instrument cluster abs / al. then at 4040 miles oil change due light came on and had the first oil change done. the check engine light came on a very short time after that and back to the dealership at 4654 miles. said it was a defective oil pressure sensor, sensor was replaced, cleared codes and found no additional problems. now at about 12000 miles the oil change due light never came on, but took the car in for an oil change anyway. now the check engine light along with a low oil pressure light came on, car did not want to shift or speed up, got off the road and had car towed to dealership waiting to be repaired again.
Reported in: MURRIETA CA || Crash: N || VIN #: 1C4RJEAG0EC
EXTERIOR LIGHTING
the headlamps on the vehicle condensate when it rains. the condensation remains inside of the headlamp assembly while it rains. the condensation inside of the headlamps makes the road hard to see at night.
Reported in: BROOKLYN NY || Crash: N || VIN #: 1C4RJFCG0EC
AIR BAGS
i was at a full stop. i made a left turn and the vehicle just accelerated more than expected and ran into a tree. the tree was unearthed, the front of the vehicle was completely destroyed. it was totaled by the insurance company.
Reported in: ELMONT NY || Crash: Y || VIN #: 1C4RJFBG0EC
POWER TRAIN
i was at a full stop. i made a left turn and the vehicle just accelerated more than expected and ran into a tree. the tree was unearthed, the front of the vehicle was completely destroyed. it was totaled by the insurance company.
Reported in: ELMONT NY || Crash: Y || VIN #: 1C4RJFBG0EC
ENGINE
while driving uphill, in wet or rainy conditions, the new jeep diesel 3.0l engine starts to hesitate, this causes the vehicle to vibrate severely. the first occurrence was at 40mph, after taking it to the dealership they reflashed the tcm which i believe changed the shift points in the transmission, while driving home the same problem occurred, this time at 45mph. i took the jeep back to the dealership where they reflashed the pcm, when driving home the same problem occurred, this time at 50mph. this engine hesitation causes severe vibration, i am worried that if the engine cuts out at this speed, it will cause a serious accident. i have video footage of this occurring.
Reported in: KAILUA HI || Crash: N || VIN #: 1C4RJFBM1EC
POWER TRAIN
when driving vehicle on a cold morning after leaving house and stopping about 1/2 mile from home. the transmission failed to downshift to first and remained in 7th gear. when attempted to proceed from stoplight the vehicle bogged and would hardly move and the check engine light came on. at this point the vehicle was pulled to the side of the road turned off and restarted and the transmission shifted with the check engine light remaining on. the vehicle was returned home and three hours later the check engine light was off when the vehicle was taken to the dealer. the dealer said there was no code for the check engine light or transmission issue when it was checked at 11:00 am that day.
Reported in: PINCKNEY MI || Crash: N || VIN #: 1C4RJFAG6EC
ELECTRICAL SYSTEM
on 3/27/14, my brand new 2014 jeep grand cherokee spontaneously burst into flames and almost got in my face. after smelling and seeing smoke, i pulled over into a dirt parking lot at a business and the dashboard of my new vehicle burst into flames, after i heard a "woosh." a lady from the local business came running out of the business with a fire extinguisher and i was able to shoot it into the holes that were once the heat vents to kill the flames. the dash was buckled, the windshield blackened, the gauges melted, the roof lining gone, the visors melted, and the inside covered with co2 and smoke damage. i suffered smoke and co2 inhalation and my clothes were ruined, but i am lucky to be alive! the dealer refuses to help me....updated 09-10-2014 *bf
Reported in: LORDS VALLEY PA || Crash: N || VIN #: 1C4RJFBG2EC
ENGINE
on 3/27/14, my brand new 2014 jeep grand cherokee spontaneously burst into flames and almost got in my face. after smelling and seeing smoke, i pulled over into a dirt parking lot at a business and the dashboard of my new vehicle burst into flames, after i heard a "woosh." a lady from the local business came running out of the business with a fire extinguisher and i was able to shoot it into the holes that were once the heat vents to kill the flames. the dash was buckled, the windshield blackened, the gauges melted, the roof lining gone, the visors melted, and the inside covered with co2 and smoke damage. i suffered smoke and co2 inhalation and my clothes were ruined, but i am lucky to be alive! the dealer refuses to help me....updated 09-10-2014 *bf
Reported in: LORDS VALLEY PA || Crash: N || VIN #: 1C4RJFBG2EC
POWER TRAIN
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving 75 mph, the vehicle downshifted independently and without warnings. additionally, the vehicle failed to accelerate. the vehicle was taken to the dealer however, the technician was unable to diagnosed the failure and stated that the vehicle was working up to standards. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 1000 and the current mileage was 10,000.
Reported in: BRUNSWICK GA || Crash: N || VIN #: 1C4RJFBG6EC
POWER TRAIN
driving on an interstate freeway with adaptive cruise control activated. cruise control deactivated on its own, mil illuminated and the transmission began slipping severely resulting in drastic loss of power and vehicle speed in interstate traffic. rolled vehicle to shoulder and noticed transmission fluid coating the entire undercarriage of the vehicle as well as all over the ground under the vehicle. dealer diagnosis was an improperly routed at the factory transmission cooler line that was in contact with the driveline causing the line to wear through and leak transmission fluid. while there wasn't a fire, one could easily have started when the transmission oil contacted hot exhaust system components near the transmission.
Reported in: TACOMA WA || Crash: N || VIN #: 1C4RJFBM4EC
UNKNOWN OR OTHER
driving on an interstate freeway with adaptive cruise control activated. cruise control deactivated on its own, mil illuminated and the transmission began slipping severely resulting in drastic loss of power and vehicle speed in interstate traffic. rolled vehicle to shoulder and noticed transmission fluid coating the entire undercarriage of the vehicle as well as all over the ground under the vehicle. dealer diagnosis was an improperly routed at the factory transmission cooler line that was in contact with the driveline causing the line to wear through and leak transmission fluid. while there wasn't a fire, one could easily have started when the transmission oil contacted hot exhaust system components near the transmission.
Reported in: TACOMA WA || Crash: N || VIN #: 1C4RJFBM4EC
EXTERIOR LIGHTING
i took my new jeep to the car wash and then brought it back to my shop. i was drying it off when i noticed a lot of condensation in both headlights. i immediately contacted the dealership and was told that it was a well known defect, but that there was nothing they could do. he suggested that i leave the lights on so that they would dry out...updated 04-10-14 *bf
Reported in: SAUGUS MA || Crash: N || VIN #: 1C3ADEBZ8DV
POWER TRAIN
transmission was replaced at approx. 16k miles. other jeep owners are experiencing issues with the transmission. was taken in for service at 10k, 11,658k and now 16k for repair with ultimately replacing transmission; key fob does not work daily - will not lock vehicle nor will vehicle start for a period of approx ten to 15 minutes after being able to get into vehicle - dealership/service continues to indicate they can't duplicate despite my having this issue every day
Reported in: SMITHFIELD VA || Crash: N || VIN #: 1GKER237X8J
ELECTRICAL SYSTEM
since i bought this vehicle when one turns a corner and the paddle shifter is in advertently touched the car can drop into any gear and can slow so that one stands a risk of being rear ended as has narrowly happened to me . there is a real need to prevent this dangerous behavior to have a preventer mechanism of some sort to prevent this by reprogramming the software or by mechanical means by installing a switch of some sort that must be separately engaged to transfer control of gear to the paddle shifter
Reported in: BATON ROUGE LA || Crash: N || VIN #: 1C4RJFCGOEC
POWER TRAIN
since i bought this vehicle when one turns a corner and the paddle shifter is in advertently touched the car can drop into any gear and can slow so that one stands a risk of being rear ended as has narrowly happened to me . there is a real need to prevent this dangerous behavior to have a preventer mechanism of some sort to prevent this by reprogramming the software or by mechanical means by installing a switch of some sort that must be separately engaged to transfer control of gear to the paddle shifter
Reported in: BATON ROUGE LA || Crash: N || VIN #: 1C4RJFCGOEC
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
2014 jeep grand cherokee. consumer writes in regards to vehicle braking problems. *smd the consumer stated water entered the brake booster, which caused it to freeze and reduced braking performance. chrysler stated there was corrosion problem with the brake booster, caused by a small amount exposed, uncoated surface at the crimp joints, that allowed water to enter the booster and freeze. chrysler stated if water did not enter the booster, there could still be a loss of vacuum that would require the driver to push harder than normal to slow down the vehicle. a fix for the problem was to use a shield to keep water from getting into the unit. *jb updated 06/11/14
Reported in: BALTIMORE MD || Crash: N || VIN #: 1C4RJFBG1EC
STRUCTURE:BODY
i have a long narrow driveway with a bit of a slope toward the house. when going out the driveway i seen a trash container tipped over. i put the vehicle in park, letting it idle, while i exited the vehicle to remove the container. looking back i seen the jeep backing down the driveway toward the house under it's own power. i tried catch it,but it hit the side of the home on a garage wall. total damage to the vehicle is around $9400 i've yet to get the house damage estimate back. i didn't see if the vehicle was in park or reverse when i exited. i pushed the shifter clear forward till it stopped, then exited. the shifter has to go thru reverse before it gets to park. in the past i've noticed that it did not always go into park when i had put it there. i drive like normal people drive. i have 55+ years of driving experience. we shift by feel and not always looking down at the shifter. when a shift lever goes thru the motion forward and stops, we expect it to be in park, not reverse. this is a major flaw in the vehicle. i love the new 8 speed transmission, but don't trust the shifting mechanism. my wife is very reluctant to drive it because of this issue. i've contacted chrysler about the issue. they seem concerned and are wanting to look at the vehicle when repaired. however, i'm not certain, hearing about other issues with vehicles, whether they are just trying to blow smoke until i quite down. i did obtain a leg injury when attempting to stop the vehicle. not serious, but surely could have been. had there been a child, pet or other person behind the vehicle, it could have been disastrous. there needs to be a fix to this problem. i have a family member that works for state farm insurance. they've also had similar complaints. there's not detent in the shifting, it just goes forward and stops. all electronic, not mechanical as they used to be.
Reported in: FORT COLLINS CO || Crash: Y || VIN #: 1C4RJFCT2EC
POWER TRAIN
i have a long narrow driveway with a bit of a slope toward the house. when going out the driveway i seen a trash container tipped over. i put the vehicle in park, letting it idle, while i exited the vehicle to remove the container. looking back i seen the jeep backing down the driveway toward the house under it's own power. i tried catch it,but it hit the side of the home on a garage wall. total damage to the vehicle is around $9400 i've yet to get the house damage estimate back. i didn't see if the vehicle was in park or reverse when i exited. i pushed the shifter clear forward till it stopped, then exited. the shifter has to go thru reverse before it gets to park. in the past i've noticed that it did not always go into park when i had put it there. i drive like normal people drive. i have 55+ years of driving experience. we shift by feel and not always looking down at the shifter. when a shift lever goes thru the motion forward and stops, we expect it to be in park, not reverse. this is a major flaw in the vehicle. i love the new 8 speed transmission, but don't trust the shifting mechanism. my wife is very reluctant to drive it because of this issue. i've contacted chrysler about the issue. they seem concerned and are wanting to look at the vehicle when repaired. however, i'm not certain, hearing about other issues with vehicles, whether they are just trying to blow smoke until i quite down. i did obtain a leg injury when attempting to stop the vehicle. not serious, but surely could have been. had there been a child, pet or other person behind the vehicle, it could have been disastrous. there needs to be a fix to this problem. i have a family member that works for state farm insurance. they've also had similar complaints. there's not detent in the shifting, it just goes forward and stops. all electronic, not mechanical as they used to be.
Reported in: FORT COLLINS CO || Crash: Y || VIN #: 1C4RJFCT2EC
AIR BAGS
while traveling home from a family vacation at about 40 mph my seat belt light started flashing saying that the driver and passenger air seat belt was not engaged along with the lights and dinging alarm saying that the air bag is in need of service, this has not gone off and the dinging is constant. i called and set up an appointment at the dealership and waited 4 hours for them to tell me that they did not have parts needed to repair the issue that it was on back order (at least 1 1/2 weeks) but would not be providing a rental car since the car was still drive able and that they would call when the part was in. i am very upset because i am in the automotive industry and know that this is a safety concern/ risk. i have also been experiencing issues with my transmission. i regret making this purchase.
Reported in: BIRMINGHAM AL || Crash: N || VIN #: 1C4RJEAGXEC
SEAT BELTS
while traveling home from a family vacation at about 40 mph my seat belt light started flashing saying that the driver and passenger air seat belt was not engaged along with the lights and dinging alarm saying that the air bag is in need of service, this has not gone off and the dinging is constant. i called and set up an appointment at the dealership and waited 4 hours for them to tell me that they did not have parts needed to repair the issue that it was on back order (at least 1 1/2 weeks) but would not be providing a rental car since the car was still drive able and that they would call when the part was in. i am very upset because i am in the automotive industry and know that this is a safety concern/ risk. i have also been experiencing issues with my transmission. i regret making this purchase.
Reported in: BIRMINGHAM AL || Crash: N || VIN #: 1C4RJEAGXEC
ELECTRICAL SYSTEM
while traveling home from a family vacation at about 40 mph my seat belt light started flashing saying that the driver and passenger air seat belt was not engaged along with the lights and dinging alarm saying that the air bag is in need of service, this has not gone off and the dinging is constant. i called and set up an appointment at the dealership and waited 4 hours for them to tell me that they did not have parts needed to repair the issue that it was on back order (at least 1 1/2 weeks) but would not be providing a rental car since the car was still drive able and that they would call when the part was in. i am very upset because i am in the automotive industry and know that this is a safety concern/ risk. i have also been experiencing issues with my transmission. i regret making this purchase.
Reported in: BIRMINGHAM AL || Crash: N || VIN #: 1C4RJEAGXEC
STRUCTURE:BODY
jeep grand cherokees have a integrated roof flush rail. it is standard equipment on this jeep. racks and recreational objects such as kayaks, canoes, surf boards and bikes are attached to the racks that are in turn attached to the flush rail. the flush rail failed and two kayaks were pulled off the roof during mild to moderate desert winds. this failure resulted in two kayaks and the thule rack equipment being thrown off the roof onto the highway. the roof rails are only attached to the roof with compression nuts and the roof is not reinforced in the area of the flush rails. this design is seriously under engineered and extremely dangerous. the thule racks and straps held the kayaks together which resulted in 100 pounds of kayak, approximate 17 feet by 4 feet thrown in the path of oncoming vehicles. jeep has been informed and takes no responsibility for this failure.
Reported in: SAN DIEGO CA || Crash: N || VIN #: 1C4RJFBG5EC
VEHICLE SPEED CONTROL
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while parking, the vehicle suddenly accelerated. the vehicle was towed to the dealer and the manufacturer was made aware of the failure. the manufacturer sent an engineer to further inspect the vehicle. the vehicle was not repaired. the failure and current mileage was 1,200.
Reported in: GRANADA HILL CA || Crash: N || VIN #: 1C4RJFBT9EC
SUSPENSION
i have a 5 day old car and the cv boot on the front tire has come off, spreading axle grease all over the brakes and other parts of the axle. the dealer service rep says it is unsafe. apparently, dozens of people with grand cherokees built in march and april of this year have this same issue as evidenced on the jeep garage forum (contains pics and descriptions): http://www.jeepgarage.org/f73/grease-in-both-front-wheels-normal-73976.html
Reported in: GLENDALE CA || Crash: N || VIN #: 1C4RJFCG0EC
WHEELS
i have a 5 day old car and the cv boot on the front tire has come off, spreading axle grease all over the brakes and other parts of the axle. the dealer service rep says it is unsafe. apparently, dozens of people with grand cherokees built in march and april of this year have this same issue as evidenced on the jeep garage forum (contains pics and descriptions): http://www.jeepgarage.org/f73/grease-in-both-front-wheels-normal-73976.html
Reported in: GLENDALE CA || Crash: N || VIN #: 1C4RJFCG0EC
POWER TRAIN
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle failed to shift. the vehicle was taken to the dealer. the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the vin was not available. the failure mileage was 350 and the current mileage was 5,300.
Reported in: ST LOUIS MO || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving approximately 50 mph, the check engine warning light illuminated. the contact moved off the roadway and discovered an unknown hose hanging from the vehicle. the vehicle was taken to a authorized dealer, who stated that the diesel exhaust fluid injector needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 4,500.
Reported in: HICKSVILLE NY || Crash: N || VIN #: 1C4RJFJM4EC
AIR BAGS
while driving at approximately 45 mph, without warning, the airbag needs service indicator as well as the driver seat buckle is not fastened light came on. in addition, there was another failure with the on board phone requiring service. i took the vehicle to the dealer and they said the air bag sensor was on back order and did not know when it would arrive. i am extremely concerned that this part is not stocked. the driver seat buckle is not fastened beeps for several miles before it ultimately stops. very annoying. i would think jeep would ensure that this part was always in stock with its dealers since it is an integral part of the overall safety of the driver in the vehicle.
Reported in: EAGAN MN || Crash: N || VIN #: 1C4RJFBT3EC
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the heated seat would activate independently and would also overheat. the contact also mentioned that whenever the accelerator pedal was depressed, a burning odor was emitted into the vehicle. the vehicle was taken to the dealer where the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 120.
Reported in: QUEENS NY || Crash: N || VIN #: 1C4RJFCG7EC
VEHICLE SPEED CONTROL
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the heated seat would activate independently and would also overheat. the contact also mentioned that whenever the accelerator pedal was depressed, a burning odor was emitted into the vehicle. the vehicle was taken to the dealer where the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 120.
Reported in: QUEENS NY || Crash: N || VIN #: 1C4RJFCG7EC
ELECTRONIC STABILITY CONTROL
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that upon inspection, the gauges on the instrument panel independently reset. the vehicle was taken to the dealer for inspection and they stated that the instrument cluster needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and stated that the vehicle was not included in nhtsa campaign number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). the failure mileage was 4,800.
Reported in: MECHANICSBURG PA || Crash: N || VIN #: 1C4RJFCTXEC
ELECTRICAL SYSTEM
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that upon inspection, the gauges on the instrument panel independently reset. the vehicle was taken to the dealer for inspection and they stated that the instrument cluster needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and stated that the vehicle was not included in nhtsa campaign number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). the failure mileage was 4,800.
Reported in: MECHANICSBURG PA || Crash: N || VIN #: 1C4RJFCTXEC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that upon inspection, the gauges on the instrument panel independently reset. the vehicle was taken to the dealer for inspection and they stated that the instrument cluster needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and stated that the vehicle was not included in nhtsa campaign number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). the failure mileage was 4,800.
Reported in: MECHANICSBURG PA || Crash: N || VIN #: 1C4RJFCTXEC
FUEL/PROPULSION SYSTEM
hit a puddle at approximately 50 mph and shortly after the check engine light illuminated and service def system - see dealer message appeared on dash. the vehicle was taken to an authorized dealer and told the def (diesel exhaust fluid) injector needed to be replaced. the vehicle could not be driven until it was repaired.
Reported in: SHOREVIEW MN || Crash: N || VIN #: 1C4RJFBM8EC
POWER TRAIN
vehicle was traveling at approximately 50 mph when it violently jerked and the engine light came on. i stopped the car and noticed that the number 6 remained next to the 'd' gear indicator. when i tried to drive and pressed the accelerator, the engine roared but the car barely moved. the number 6 remained on. the car was towed to the dealer, who told me that i need a new transmission at 1,900 miles!
Reported in: MANALAPAN NJ || Crash: N || VIN #: 1C4RJFAG7EC
SUSPENSION
failed cv boots resulted in grease on wheel and brakes.
Reported in: MENLO PARK CA || Crash: N || VIN #:
POWER TRAIN
vehicle was purchased new. took 3 months to build and was delivered on april 30, 2014 to dunn chrysler jeep in lebanon, ky. read on jeepforum.com that the front cv boots on jeep grand cherokees built during march and april 2014 were failing. they were coming apart and were slinging grease everywhere. sometimes it was the right front axle and other times it was the left front axle. crawled under my vehicle which was built april 2014 and both front axles had grease slung all over both front wheels and cv boots were shot. vehicle is basically unsafe to drive until front axles are replaced.
Reported in: SMITHS GROVE KY || Crash: N || VIN #: 1C4RJFBM8EC
SUSPENSION
two days after purchasing my brand new jeep, i noticed a grease all over the inside of the front passenger side wheel. the other three wheels were normal. upon closer inspection, i could see that the cv boot had come apart and grease was leaking out of it and onto the wheel, axle, shocks and every other component surrounding the leak. i am specifically concerned that the grease could get on the brake discs, causing for difficulty stopping the vehicle. i took it to the nearest dealer where it was confirmed that the part was defective and i would need a new axle. the part unfortunately is backordered with no estimation as to when it will be available because this problem is a common one and there are new jeep grand cherokee and dodge durango owners all over the country who need this very same part for the same issue. there are likely thousands of people driving these vehicles with no idea that their front axles are malfunctioning and it is only a matter of time before it causes an accident that could leave someone seriously injured.
Reported in: COLUMBIA MD || Crash: N || VIN #: 1C4RJFBG3EC
SERVICE BRAKES
two days after purchasing my brand new jeep, i noticed a grease all over the inside of the front passenger side wheel. the other three wheels were normal. upon closer inspection, i could see that the cv boot had come apart and grease was leaking out of it and onto the wheel, axle, shocks and every other component surrounding the leak. i am specifically concerned that the grease could get on the brake discs, causing for difficulty stopping the vehicle. i took it to the nearest dealer where it was confirmed that the part was defective and i would need a new axle. the part unfortunately is backordered with no estimation as to when it will be available because this problem is a common one and there are new jeep grand cherokee and dodge durango owners all over the country who need this very same part for the same issue. there are likely thousands of people driving these vehicles with no idea that their front axles are malfunctioning and it is only a matter of time before it causes an accident that could leave someone seriously injured.
Reported in: COLUMBIA MD || Crash: N || VIN #: 1C4RJFBG3EC
STEERING
two days after purchasing my brand new jeep, i noticed a grease all over the inside of the front passenger side wheel. the other three wheels were normal. upon closer inspection, i could see that the cv boot had come apart and grease was leaking out of it and onto the wheel, axle, shocks and every other component surrounding the leak. i am specifically concerned that the grease could get on the brake discs, causing for difficulty stopping the vehicle. i took it to the nearest dealer where it was confirmed that the part was defective and i would need a new axle. the part unfortunately is backordered with no estimation as to when it will be available because this problem is a common one and there are new jeep grand cherokee and dodge durango owners all over the country who need this very same part for the same issue. there are likely thousands of people driving these vehicles with no idea that their front axles are malfunctioning and it is only a matter of time before it causes an accident that could leave someone seriously injured.
Reported in: COLUMBIA MD || Crash: N || VIN #: 1C4RJFBG3EC
SUSPENSION
the cv boot at the drivers side wheel failed. retaining ring holding boot came off causing grease to spill all over inner wheel hub, break caliper etc. i only report it as it could get on the breaks causing a crash. this issue has appeared numerous times across jeep grand cherokee owners with 3/14 and 4/14 build dates as noted in various community forums.
Reported in: DEER PARK IL || Crash: N || VIN #: 1C4RJFCT0EC
POWER TRAIN
cv boots are not properly secured resulting in the exposure of cv shaft to the elements and loss of grease. notified rick hendrick jeep in charleston, sc. the part is on backorder and was instructed to continue to drive the vehicle until replacement shaft arrived.
Reported in: CHARLESTON SC || Crash: N || VIN #: 1C4RJFCM6EC
WHEELS
cv boots are not properly secured resulting in the exposure of cv shaft to the elements and loss of grease. notified rick hendrick jeep in charleston, sc. the part is on backorder and was instructed to continue to drive the vehicle until replacement shaft arrived.
Reported in: CHARLESTON SC || Crash: N || VIN #: 1C4RJFCM6EC
STEERING
cv boots are not properly secured resulting in the exposure of cv shaft to the elements and loss of grease. notified rick hendrick jeep in charleston, sc. the part is on backorder and was instructed to continue to drive the vehicle until replacement shaft arrived.
Reported in: CHARLESTON SC || Crash: N || VIN #: 1C4RJFCM6EC
ELECTRICAL SYSTEM
my heater/air conditioner doesn't adhere to the set temp. it will fluctuate 10-15 degrees all by itself. the radio / computer screen will constantly jam up. there are over one thousand of people with the same issues. (http://www.jeepgarage.org/f107/problem-with-2014-grand-cherokee-heater-68973.html) i have had my car in 3x, they still have no fix.n the dealer says they re-flash the main computer. the problem is there when i drive off.
Reported in: KATY TX || Crash: N || VIN #: 1C4RJFJGXEC
POWER TRAIN
at around 1200 miles, i noticed grease on the driver side wheel. after looking underneath the vehicle i saw that the drivers side axle boot clamp has failed, resulting in the boot coming off the axle and spraying axle grease all over the wheel, suspension and brakes.
Reported in: BROOKLYN NY || Crash: N || VIN #: 1C4RJFBG6EC
POWER TRAIN
the front right cv joint boot failed and the grease flew out all over the front wheel and brake components.
Reported in: SPRINGFIELD PA || Crash: N || VIN #: 1C4RJFCG6EC
WHEELS
failed cv boot on front drivers side wheel leading to grease expulsion throughout wheel...possibly in brake pad as well on brand new jeep grand cherokee with 220 miles.
Reported in: PERRY HALL MD || Crash: N || VIN #: 1C4RJFCG2EC
SUSPENSION
failed cv boot on front drivers side wheel leading to grease expulsion throughout wheel...possibly in brake pad as well on brand new jeep grand cherokee with 220 miles.
Reported in: PERRY HALL MD || Crash: N || VIN #: 1C4RJFCG2EC
SUSPENSION
i purchased a brand new jeep grand cherokee on 4/29/14. on 5/8/14 (694 miles), i noticed black grease all over the inside of the front passenger side wheel. upon closer inspection, i could see grease leaking from the cv boot all over the wheel, axle, shock and other suspension components. i took the vehicle to the dealer and a replacement half axle shaft was ordered to replace the defective one. i received the vehicle back with the new half axle shaft on 5/13/14. two days later, on 5/15/14 (817 miles), i noticed the exact same problem on the front driver side wheel. i took the vehicle back to the dealer and another replacement half axle shaft was ordered. however, the part is now on back order and there is no estimate from the dealer on when it will be available. the dealer will not release the vehicle back to me until the defective half axle shaft is replaced with a new one. this is a major safety issue because the leaking grease could get on the brake discs which would result in problems stopping the vehicle and could potentially cause accidents and/or serious injuries. this is a common problem among new jeep grand cherokee owners. hundreds of affected owners are discussing the problem on internet forums (see http://www.jeepgarage.org/f73/grease-in-both-front-wheels-normal-73976.html and http://www.jeepforum.com/forum/f309/factory-defect-warning-grease-front-wheels-3-14-build-date-2352729/). the dodge durango uses the same front axle parts as the jeep grand cherokee so both vehicles are affected by this defect. there are likely thousands of people driving these vehicles with no idea that the front axles are defective. jeep/dodge/chrysler has done nothing to notify affected owners or remedy this issue.
Reported in: HAMILTON SQUARE NJ || Crash: N || VIN #: 1C4RJFCG7EC
WHEELS
observed grease splattered on the inside of both front wheels. took vehicle to the dealership where they determined the car needed to have its axles replaced. believe both cv boots failed spilling grease onto wheels and axles.
Reported in: ARLINGTON VA || Crash: N || VIN #: 1C4RJFBG6EC
POWER TRAIN
after only a few days of ownership, i noticed my front wheels were covered with grease on the inside. i took it to the dealer and the service man was surprised when he noticed my cv boots were completely missing on both the left and right front wheels. dealer replaced both shaft axles. there are many other people who have experienced this same issue. you can read about it more at this website link: http://www.jeepgarage.org/f73/grease-in-both-front-wheels-normal-73976.html
Reported in: LANSDOWNE PA || Crash: N || VIN #: 1C4RJFJT3EC
WHEELS
after only a few days of ownership, i noticed my front wheels were covered with grease on the inside. i took it to the dealer and the service man was surprised when he noticed my cv boots were completely missing on both the left and right front wheels. dealer replaced both shaft axles. there are many other people who have experienced this same issue. you can read about it more at this website link: http://www.jeepgarage.org/f73/grease-in-both-front-wheels-normal-73976.html
Reported in: LANSDOWNE PA || Crash: N || VIN #: 1C4RJFJT3EC
STEERING
failure in drivers side cv joint. grease splattered everywhere. upon investigation, this is a common issue that jeep will not address proactively. i asked service to replace both halves as one side failure is a sure sign that they both will go. they refused insisting again that the other one was fine. that's what they told me before i took delivery - they were both fine. now, i'll have to go through this process twice - on a truck that is 9 days old.
Reported in: ROCHESTER NY || Crash: N || VIN #: 1C4RJFBG3EC
AIR BAGS
on may 17 ,2014 while driving my dashbord stared to flash showing seat belts and air bags no working. on may 19,2014 went to jeep dealer to find out that the instrument air bag module needs to be replaced. but the problem is that jeep has no available parts to take care this problem ,parts are on back order and no sure when they will be available.deehiclealer advice me to take the truck and they will contact me when the parts will come avalaible.i ask the dealer teteboro chrysler in new jersey if its safe to drive a vehicle and if the system is working? they told me that they are not sure if this system is in working order.this truck has been in the shop for 5 days just sitting in the dealers lot.i do not know if i should be driving this vehicle not knowing that the seat belts or air bags will work in case of a crash.also,i contacted chrysler jeep headquarter and they could not help me either.the dealers will not give you a courtesy car to drive so you are stock with no vehicle and making your monthly payment,as far they are concern and so is crhysler your safety and your family safety is not important.so.been that i have to work and have no wheels ,iwill go tomorrow to pick up my jeep and hopefully i will stay safe until the replacements parts arrive.this truck has also other safety problems including the transmission not responding at low speed. thank god its a lease i will never buy chrysler products ever again.
Reported in: PARAMUS NJ || Crash: N || VIN #:
AIR BAGS
while starting up my jeep grand cherokee the air bag warning light came on with a system failure and that it needed service. about 2 minutes after that my drivers seat belt light came on telling me it was not latched (though it was) and it needed service. then about 30 sec later the acc/fec system failed and a warning came on. when i took it to chrysler fairoaks dodge in chantilly that night they looked at it the next day and told me a module was bad (orc filter?) that controlled the airbags and everything else was effected because of that. trouble is there is no part in stock for repair and they want to keep my car for weeks while waiting. )i bet jeep is still making new cars with the part so why no part for my car? anyway, i was at jeep to pick up a rental since it would be so long and another jeep grand cherokee 2014 pulled in with the exact same problem. very odd i thought and worth reporting. maybe chrysler is hiding something here and more is wrong with their grand cherokees that they own up to. (especially since the part is in such short supply which is odd) perhaps a recall may be in order.
Reported in: HERNDON VA || Crash: N || VIN #: 1C4RJFJT6EC
SEAT BELTS
while starting up my jeep grand cherokee the air bag warning light came on with a system failure and that it needed service. about 2 minutes after that my drivers seat belt light came on telling me it was not latched (though it was) and it needed service. then about 30 sec later the acc/fec system failed and a warning came on. when i took it to chrysler fairoaks dodge in chantilly that night they looked at it the next day and told me a module was bad (orc filter?) that controlled the airbags and everything else was effected because of that. trouble is there is no part in stock for repair and they want to keep my car for weeks while waiting. )i bet jeep is still making new cars with the part so why no part for my car? anyway, i was at jeep to pick up a rental since it would be so long and another jeep grand cherokee 2014 pulled in with the exact same problem. very odd i thought and worth reporting. maybe chrysler is hiding something here and more is wrong with their grand cherokees that they own up to. (especially since the part is in such short supply which is odd) perhaps a recall may be in order.
Reported in: HERNDON VA || Crash: N || VIN #: 1C4RJFJT6EC
STEERING
i noticed grease coating inside of front wheel while washing car. upon inspection, the cv boot appeared ajar and the assembly was exposed. only 170 miles on the vehicle before failure of component. with a little research on jeep garage forum, many consumers are complaining, specifically with build dates around march 2014, which this car is presumed built around. unknown if second failure of passenger side cv boot is immenent.. car is now in the dealer lot awaitng assembly component.
Reported in: GLEN MILLS PA PA || Crash: N || VIN #: 1C4RJFBG6EC
SUSPENSION
i noticed grease coating inside of front wheel while washing car. upon inspection, the cv boot appeared ajar and the assembly was exposed. only 170 miles on the vehicle before failure of component. with a little research on jeep garage forum, many consumers are complaining, specifically with build dates around march 2014, which this car is presumed built around. unknown if second failure of passenger side cv boot is immenent.. car is now in the dealer lot awaitng assembly component.
Reported in: GLEN MILLS PA PA || Crash: N || VIN #: 1C4RJFBG6EC
ELECTRICAL SYSTEM
traveling at highway speed numerous warning messages and warning chimes started to go off. created distractions to driving and it appears that air bag and seat belts stopped functioning intermittently. cruise control also failed. vehicle already serviced on all prior recalls two months ago. these issues are new starting on 5/23/2014. dealer appt is scheduled for 5/26/2014. in past, also reported issues with transmission shifting and hvac. not a well tested vehicle. far too many dangerous issues with vehicle. hope nhtsa can investigate issues.
Reported in: WILDWOOD MO || Crash: N || VIN #:
SEAT BELTS
traveling at highway speed numerous warning messages and warning chimes started to go off. created distractions to driving and it appears that air bag and seat belts stopped functioning intermittently. cruise control also failed. vehicle already serviced on all prior recalls two months ago. these issues are new starting on 5/23/2014. dealer appt is scheduled for 5/26/2014. in past, also reported issues with transmission shifting and hvac. not a well tested vehicle. far too many dangerous issues with vehicle. hope nhtsa can investigate issues.
Reported in: WILDWOOD MO || Crash: N || VIN #:
AIR BAGS
traveling at highway speed numerous warning messages and warning chimes started to go off. created distractions to driving and it appears that air bag and seat belts stopped functioning intermittently. cruise control also failed. vehicle already serviced on all prior recalls two months ago. these issues are new starting on 5/23/2014. dealer appt is scheduled for 5/26/2014. in past, also reported issues with transmission shifting and hvac. not a well tested vehicle. far too many dangerous issues with vehicle. hope nhtsa can investigate issues.
Reported in: WILDWOOD MO || Crash: N || VIN #:
ENGINE
brand new jeep grand cherokee (less than 1800 miles). discovered oil and grease in the inside of the front rims. took vehicle to dealership and was told that the cv joints on both of the front axles had failed. advised by dealership that it would not be too safe to drive because of possible freeze/seizure of the axles. turned vehicle in for warranty repair. found online (including this site) that this is common on new vehicles from 2014 production dates. vehicle is now scheduled to get replacement parts approximately on 5/30, but no guarantees. notified jeep (chrysler llc) of the issue and opened an internal complaint case.
Reported in: DANVILLE CA || Crash: N || VIN #: 1C4RJFBG0EC
STEERING
brand new jeep grand cherokee (less than 1800 miles). discovered oil and grease in the inside of the front rims. took vehicle to dealership and was told that the cv joints on both of the front axles had failed. advised by dealership that it would not be too safe to drive because of possible freeze/seizure of the axles. turned vehicle in for warranty repair. found online (including this site) that this is common on new vehicles from 2014 production dates. vehicle is now scheduled to get replacement parts approximately on 5/30, but no guarantees. notified jeep (chrysler llc) of the issue and opened an internal complaint case.
Reported in: DANVILLE CA || Crash: N || VIN #: 1C4RJFBG0EC
SUSPENSION
brand new jeep grand cherokee (less than 1800 miles). discovered oil and grease in the inside of the front rims. took vehicle to dealership and was told that the cv joints on both of the front axles had failed. advised by dealership that it would not be too safe to drive because of possible freeze/seizure of the axles. turned vehicle in for warranty repair. found online (including this site) that this is common on new vehicles from 2014 production dates. vehicle is now scheduled to get replacement parts approximately on 5/30, but no guarantees. notified jeep (chrysler llc) of the issue and opened an internal complaint case.
Reported in: DANVILLE CA || Crash: N || VIN #: 1C4RJFBG0EC
STEERING
the cv boot on both front wheels has come off, spreading axle grease all over the brakes and other parts of the axle. the dealer service dept noted that jeep is having issues with these. he is ordering parts.
Reported in: CHERRY HILL NJ || Crash: N || VIN #: 1C4RJFCG8EC
WHEELS
the cv boot on both front wheels has come off, spreading axle grease all over the brakes and other parts of the axle. the dealer service dept noted that jeep is having issues with these. he is ordering parts.
Reported in: CHERRY HILL NJ || Crash: N || VIN #: 1C4RJFCG8EC
SEAT BELTS
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the rear drivers side seat belt latch would not lock and secure the passenger. the vehicle was taken to the dealer, who diagnosed that the seat belt needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 24.
Reported in: SAN LEANDRO CA || Crash: N || VIN #: 1C4RJEBG0EC
POWER TRAIN
i have owned a new 2014 grand cherokee limited v6 for six months and have experienced rough shifting with my transmission from day 1. the transmission is especially rough when cold and/or shifting from 1->2->3 and 2->1 downshifts. i have brought it in to jeep numerous times for a fix, the dealer recognizes that the transmission is not shifting smooth or correct, but says until there's a fix or update from jeep, there's nothing that can be done. it is very frustrating to spend $45k on a new vehicle that has "jerky" transmission shifting, to the point where i cannot use my vehicle with business clients due to the harsh ride. i've been on multiple jeep forums and based on the number of postings about this issue, the discontent is widespread among jeep owners and fans. with the issue getting worse over time, i'm concerned my transmission will fail and become a serious safety issue.
Reported in: LAVISTA NE || Crash: N || VIN #:
UNKNOWN OR OTHER
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that when depressing the accelerator pedal, there was a strong odor from the vehicle. the contact stated that he placed two carbon monoxide detectors in the vehicle and they both registered at the highest level of 173 parts per million. the contact received medical attention for carbon monoxide exposure. the vehicle was taken to the dealer on numerous occasions where the failure was unable to be rectified. on one occasion, a technician drove the vehicle and stated that the failure occurred due to the way the contact drove the vehicle. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 100 and the current mileage 11,000.
Reported in: HOPEWELL JUNCTION NY || Crash: N || VIN #: 1C4RJFCG3EC
VEHICLE SPEED CONTROL
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that when depressing the accelerator pedal, there was a strong odor from the vehicle. the contact stated that he placed two carbon monoxide detectors in the vehicle and they both registered at the highest level of 173 parts per million. the contact received medical attention for carbon monoxide exposure. the vehicle was taken to the dealer on numerous occasions where the failure was unable to be rectified. on one occasion, a technician drove the vehicle and stated that the failure occurred due to the way the contact drove the vehicle. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 100 and the current mileage 11,000.
Reported in: HOPEWELL JUNCTION NY || Crash: N || VIN #: 1C4RJFCG3EC
SUSPENSION
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that there was grease leaking from underneath the vehicle. the contact discovered that the clamps of the cv joint were not connected. the vehicle was taken to the dealer, who diagnosed that the cv joint housing was not connected. the clamps on both sides were hanging loose and the rubber housing was cut open allowing the grease to leak. the manufacturer was notified of the problem. the vehicle had not been repaired because the part was unavailable. the approximate failure mileage was 2,400.
Reported in: SCHERERILLE IN || Crash: N || VIN #: 1C4RJFBG9EC
EXTERIOR LIGHTING
have had trouble with the led driving lights not working properly. been in for service 4 times so far and still not fixed. i obtained a lawyer because the truck is under the ohio state lemon law. the truck is still not fixed and since i have obtained a lawyer, the dealership has stopped trying to fix the electrical issue. i have been dealing with this since the day i bought the truck and jeep still has not responded to my lawyer. stuck with a jeep for the last 6 months that does not work properly and cannot get any work done on the truck or get it replaced
Reported in: CANTON OH || Crash: N || VIN #: 1C4RJFBG1EC
ELECTRICAL SYSTEM
have had trouble with the led driving lights not working properly. been in for service 4 times so far and still not fixed. i obtained a lawyer because the truck is under the ohio state lemon law. the truck is still not fixed and since i have obtained a lawyer, the dealership has stopped trying to fix the electrical issue. i have been dealing with this since the day i bought the truck and jeep still has not responded to my lawyer. stuck with a jeep for the last 6 months that does not work properly and cannot get any work done on the truck or get it replaced
Reported in: CANTON OH || Crash: N || VIN #: 1C4RJFBG1EC
STEERING
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving 20 mph and attempting to make a left turn, she lost control of the vehicle. the contact crashed into multiple trees and rolled over. a police report was filed. the driver sustained a concussion and a possible back surgery. the vehicle was destroyed. the manufacturer was made aware of the failure. the failure and current mileage was 1,000.
Reported in: MECHANICSVILLE NY || Crash: Y || VIN #: 1C4RJFBG2EC
POWER TRAIN
as of yesterday i have had my 2014 grand cherokee for 1 year. i bought it with 6 miles on it brand new. since then i have been back to the dealer 16 times for numerous issues. 4 of which was related to the faulty transmission. there were 3 flash updates for the transmission and none of the addressed he problem. the rough shifting, jerking of the vehicle and extremely high running rpm's must be doing further damage to the power train. there is no smooth shifting from 1-2-3 nor is there from 3-2-1. getting on and off the highway is always interesting. trying to get on the highway the vehicle feels bogged down and takes some time to shift to the next gear. you are giving it gas and it just is stuck in 3-4 or 5th gear and you are putting on the highway trying to get on and then out of no where the transmission unleashes and the car just takes off. getting off the highway on an exit ramp any time of slow down (fast or gradually) the car just whines and the rpm's are way in the red, since the transmission will not downshift properly. again brought it to the dealer that sold it to me for all the flash updates and another visit to say it is still not operating properly and they told me to run it in sport mode or turn off the eco button. well what good is giving you the option for a eco button and can't even use it....not to mention it really doesn't address the underlining problem with the faulty transmission. very frustrated with he car, jeep and the dealer due to their lack of support. this is a well known issue on this new released vehicle and no one wants to fix it until someone unfortunately gets hurt from faulty operation of the power train. i now have about 10,000 miles and still like from day one i am having all the same transmission problems.
Reported in: WORCESTER MA || Crash: N || VIN #: 1C4RJFAG5EC
STEERING
after driving vehicle for first week of purchase, while cleaning vehicle i noticed an incredible amount of grease on the inside of the front rims. looked under the vehicle the right drivers boot was split and the clamp was hanging around the axle. when i returned vehicle to dealer they looked at it and said it was safe to drive until they ordered the replacement parts which was on backorder. it has been two weeks since then and still no parts have come in. i am concerned about driving the vehicle because the grease is all over the disc brake pads and could cause and accident due to brake failure from the grease.
Reported in: KING GEORGE VA || Crash: N || VIN #: 1C4RJFDJ3EC
POWER TRAIN
after driving vehicle for first week of purchase, while cleaning vehicle i noticed an incredible amount of grease on the inside of the front rims. looked under the vehicle the right drivers boot was split and the clamp was hanging around the axle. when i returned vehicle to dealer they looked at it and said it was safe to drive until they ordered the replacement parts which was on backorder. it has been two weeks since then and still no parts have come in. i am concerned about driving the vehicle because the grease is all over the disc brake pads and could cause and accident due to brake failure from the grease.
Reported in: KING GEORGE VA || Crash: N || VIN #: 1C4RJFDJ3EC
SERVICE BRAKES
after driving vehicle for first week of purchase, while cleaning vehicle i noticed an incredible amount of grease on the inside of the front rims. looked under the vehicle the right drivers boot was split and the clamp was hanging around the axle. when i returned vehicle to dealer they looked at it and said it was safe to drive until they ordered the replacement parts which was on backorder. it has been two weeks since then and still no parts have come in. i am concerned about driving the vehicle because the grease is all over the disc brake pads and could cause and accident due to brake failure from the grease.
Reported in: KING GEORGE VA || Crash: N || VIN #: 1C4RJFDJ3EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a recall notification of nhtsa campaign id number 14v154000 (service brakes , service brakes, hydraulic) and stated that the part needed was unable to perform the repair. the dealer informed that the remedy part would not be available until july of 2014. the manufacturer was not notified of the problem. the contact had not experienced a failure.
Reported in: CUMBERLAND CENTER ME || Crash: N || VIN #: 1C4RJFAG7EC
SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2014 jeep grand cherokee. the contact received a recall notification of nhtsa campaign id number 14v154000 (service brakes , service brakes, hydraulic) and stated that the part needed was unable to perform the repair. the dealer informed that the remedy part would not be available until july of 2014. the manufacturer was not notified of the problem. the contact had not experienced a failure.
Reported in: CUMBERLAND CENTER ME || Crash: N || VIN #: 1C4RJFAG7EC
UNKNOWN OR OTHER
we purchased jeep on april 27th, we love it then few days later, the driver cv axle went off and spilled the grease over wheel... took it to dealership and waited for whole one week to replace the driver's... so, i asked them to replace both for once but they said no. so other one week later, passenger side went out... took 2 days. only 650 miles that time. so, at 950 miles, we saw some smoke coming out from interior trunk. it turned out that the bulb touches the interior trunk cover and it current got a hole with plastic burnt. all under 1k mile?!? so, we contacted chrysler care last friday and hear nothing from them....
Reported in: SMITHFIELD RI || Crash: N || VIN #: 1C4RJFBG5EC
ELECTRICAL SYSTEM
we purchased jeep on april 27th, we love it then few days later, the driver cv axle went off and spilled the grease over wheel... took it to dealership and waited for whole one week to replace the driver's... so, i asked them to replace both for once but they said no. so other one week later, passenger side went out... took 2 days. only 650 miles that time. so, at 950 miles, we saw some smoke coming out from interior trunk. it turned out that the bulb touches the interior trunk cover and it current got a hole with plastic burnt. all under 1k mile?!? so, we contacted chrysler care last friday and hear nothing from them....
Reported in: SMITHFIELD RI || Crash: N || VIN #: 1C4RJFBG5EC
EXTERIOR LIGHTING
we purchased jeep on april 27th, we love it then few days later, the driver cv axle went off and spilled the grease over wheel... took it to dealership and waited for whole one week to replace the driver's... so, i asked them to replace both for once but they said no. so other one week later, passenger side went out... took 2 days. only 650 miles that time. so, at 950 miles, we saw some smoke coming out from interior trunk. it turned out that the bulb touches the interior trunk cover and it current got a hole with plastic burnt. all under 1k mile?!? so, we contacted chrysler care last friday and hear nothing from them....
Reported in: SMITHFIELD RI || Crash: N || VIN #: 1C4RJFBG5EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) had exceeded a reasonable amount of time for repair. the dealer and the manufacturer were both made aware of the delay. the dealer stated the parts would not be available until july. the vehicle was not repaired. the contact had not experienced a failure.
Reported in: ASTATULA FL || Crash: N || VIN #: 1C4RJFBTXEC
SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) had exceeded a reasonable amount of time for repair. the dealer and the manufacturer were both made aware of the delay. the dealer stated the parts would not be available until july. the vehicle was not repaired. the contact had not experienced a failure.
Reported in: ASTATULA FL || Crash: N || VIN #: 1C4RJFBTXEC
SERVICE BRAKES
i recieved a manufacture recall letter, when i contacted the dealership to schedule the appointment, the jeep dealership told me they had not heard of any recall and had no repair parts for the brakes. he then suggested i try back in three weeks and see if they hear anything by that time, but he added, with all the phone calls he's had today, he did not know if the company had enough parts to cover all the vehicles. what am i supose to do with my vehicle? i attempted to contact the number for the jeep recall listed on the recall letter, but all i get is a recording stating all lines are busy
Reported in: PLATTSMOUTH NE || Crash: N || VIN #: 1C4RJBG9DC5
SEAT BELTS
on a recent long trip (500 miles each way) a computer malfunction popped up while driving. the vehicle's phone called for service, followed by the airbag light and seat belt indicator went off. i pulled into a jeep dealer right before closing and the told me the issue was in the airbag control module somewhere but it couldn't be fixed easily and that the parts were on back-order. the car is drive-able but the airbag system is inoperative. i have since spoken to the dealer in my home-state and confirmed this is a common problem popping up on the 2014 model year grand cherokee and that even replacing the module was a guess at best as to what the problem was. so long story short i have a brand new vehicle with less than 10,000 miles with a malfunctioning/inoperative airbag system that the dealership says may or may not be fixable.
Reported in: NEW YORK NY || Crash: N || VIN #:
AIR BAGS
on a recent long trip (500 miles each way) a computer malfunction popped up while driving. the vehicle's phone called for service, followed by the airbag light and seat belt indicator went off. i pulled into a jeep dealer right before closing and the told me the issue was in the airbag control module somewhere but it couldn't be fixed easily and that the parts were on back-order. the car is drive-able but the airbag system is inoperative. i have since spoken to the dealer in my home-state and confirmed this is a common problem popping up on the 2014 model year grand cherokee and that even replacing the module was a guess at best as to what the problem was. so long story short i have a brand new vehicle with less than 10,000 miles with a malfunctioning/inoperative airbag system that the dealership says may or may not be fixable.
Reported in: NEW YORK NY || Crash: N || VIN #:
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle became involved in a crash with a deer. the vehicle was destroyed and a police report was filed. there were no injuries. the contact had received notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) and stated that the brake failure that was described in the recall was the failure that she experienced, which she believed was the cause of the crash. the vehicle was not inspected to determine the cause of the failure. the failure mileage was unknown.
Reported in: DOUBLE SPRINGS AL || Crash: Y || VIN #: 1C4RJEBG7EC
SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle became involved in a crash with a deer. the vehicle was destroyed and a police report was filed. there were no injuries. the contact had received notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) and stated that the brake failure that was described in the recall was the failure that she experienced, which she believed was the cause of the crash. the vehicle was not inspected to determine the cause of the failure. the failure mileage was unknown.
Reported in: DOUBLE SPRINGS AL || Crash: Y || VIN #: 1C4RJEBG7EC
SERVICE BRAKES
received a recall notice p14 / nhtsa 14v-154 when arrived at dealer was told unable to repair due to chrysler had dealer return repair parts? told to try calling in aug. 2014
Reported in: PHILADELPHIA PA || Crash: N || VIN #: 1C4RJFBG4EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that he received a notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the dealer was contacted who made the contact aware that there was only a limited amount of parts being made available to repair the defect. the manufacturer was made aware of the prolonged wait time. the vehicle was not repaired. the vehicle had not exhibited the failure.
Reported in: BROOKLYN NY || Crash: N || VIN #: 1C4RJFBG5EC
ELECTRICAL SYSTEM
i leased my car from may 9 2013. i have problems with tall gate (trunk ) and rear view camera tall gate unexpectedly opening on the road and impossible to close it. some times impossible to open tall gate. this problem occurred already few times on road and all my staff from trunk was on the road. rear view camera doesn't work. screen turns blue i was in service 7 times since nov 07 2013, but they still did not fix. chrysler opened case #24842527 but they do nothing, only are suggesting me to go in service again. using car becomes unsafe because the trunk can be opened at any time on road i pay regularly lease and already in despair they don't not answer to my requests. thank you for your help
Reported in: BROOKLYN NY || Crash: N || VIN #: 1C4RJFBG1EC
POWER TRAIN
i leased my car from may 9 2013. i have problems with tall gate (trunk ) and rear view camera tall gate unexpectedly opening on the road and impossible to close it. some times impossible to open tall gate. this problem occurred already few times on road and all my staff from trunk was on the road. rear view camera doesn't work. screen turns blue i was in service 7 times since nov 07 2013, but they still did not fix. chrysler opened case #24842527 but they do nothing, only are suggesting me to go in service again. using car becomes unsafe because the trunk can be opened at any time on road i pay regularly lease and already in despair they don't not answer to my requests. thank you for your help
Reported in: BROOKLYN NY || Crash: N || VIN #: 1C4RJFBG1EC
SERVICE BRAKES
to whom it may concern, i contacted my dealer regarding the recall p14 and according to the dealer the waiting time for the needed parts from chrysler is about two months which i don't find reasonable. please advice if there's a way to speed up the process?
Reported in: YARDLEY PA || Crash: N || VIN #: 1C4RJFBG0EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the air bag warning light illuminated. the vehicle was taken to an authorized dealer who stated that the oc module needed to be replaced however, the part was not available. the contact indicated that he would be traveling and attempted to get the local authorized dealer to ship the part to another authorized dealer and was waiting for a response from a case manager. the contact was included in nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) and was also waiting for parts for the recall repair. the authorized dealer had neither a specific date nor a timeframe to let the contact know when the parts would become available for the recall repair. the manufacturer was notified of the failure. the approximate failure mileage was 20,168.
Reported in: CLARKSVILLE TN || Crash: N || VIN #: 1C4RJEAGXEC
AIR BAGS
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the air bag warning light illuminated. the vehicle was taken to an authorized dealer who stated that the oc module needed to be replaced however, the part was not available. the contact indicated that he would be traveling and attempted to get the local authorized dealer to ship the part to another authorized dealer and was waiting for a response from a case manager. the contact was included in nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) and was also waiting for parts for the recall repair. the authorized dealer had neither a specific date nor a timeframe to let the contact know when the parts would become available for the recall repair. the manufacturer was notified of the failure. the approximate failure mileage was 20,168.
Reported in: CLARKSVILLE TN || Crash: N || VIN #: 1C4RJEAGXEC
POWER TRAIN
as of yesterday i have had my 2014 grand cherokee for 1 year. i bought it with 6 miles on it brand new. since then i have been back to the dealer 16 times for numerous issues. 4 of which was related to the faulty transmission. there were 3 flash updates for the transmission and none of the addressed he problem. the rough shifting, jerking of the vehicle and extremely high running rpm's must be doing further damage to the power train. there is no smooth shifting from 1-2-3 nor is there from 3-2-1. getting on and off the highway is always interesting. trying to get on the highway the vehicle feels bogged down and takes some time to shift to the next gear. you are giving it gas and it just is stuck in 3-4 or 5th gear and you are putting on the highway trying to get on and then out of no where the transmission unleashes and the car just takes off. getting off the highway on an exit ramp any time of slow down (fast or gradually) the car just whines and the rpm's are way in the red, since the transmission will not downshift properly. again brought it to the dealer that sold it to me for all the flash updates and another visit to say it is still not operating properly and they told me to run it in sport mode or turn off the eco button. well what good is giving you the option for a eco button and can't even use it....not to mention it really doesn't address the underlining problem with the faulty transmission. very frustrated with he car, jeep and the dealer due to their lack of support. this is a well known issue on this new released vehicle and no one wants to fix it until someone unfortunately gets hurt from faulty operation of the power train. i now have about 10,000 miles and still like from day one i am having all the same transmission problems.
Reported in: WORCESTER MA || Crash: N || VIN #: 1C4RJFAG5EC
UNKNOWN OR OTHER
as of yesterday i have had my 2014 grand cherokee for 1 year. i bought it with 6 miles on it brand new. since then i have been back to the dealer 16 times for numerous issues. 4 of which was related to the faulty transmission. there were 3 flash updates for the transmission and none of the addressed he problem. the rough shifting, jerking of the vehicle and extremely high running rpm's must be doing further damage to the power train. there is no smooth shifting from 1-2-3 nor is there from 3-2-1. getting on and off the highway is always interesting. trying to get on the highway the vehicle feels bogged down and takes some time to shift to the next gear. you are giving it gas and it just is stuck in 3-4 or 5th gear and you are putting on the highway trying to get on and then out of no where the transmission unleashes and the car just takes off. getting off the highway on an exit ramp any time of slow down (fast or gradually) the car just whines and the rpm's are way in the red, since the transmission will not downshift properly. again brought it to the dealer that sold it to me for all the flash updates and another visit to say it is still not operating properly and they told me to run it in sport mode or turn off the eco button. well what good is giving you the option for a eco button and can't even use it....not to mention it really doesn't address the underlining problem with the faulty transmission. very frustrated with he car, jeep and the dealer due to their lack of support. this is a well known issue on this new released vehicle and no one wants to fix it until someone unfortunately gets hurt from faulty operation of the power train. i now have about 10,000 miles and still like from day one i am having all the same transmission problems.
Reported in: WORCESTER MA || Crash: N || VIN #: 1C4RJFAG5EC
ENGINE
as of yesterday i have had my 2014 grand cherokee for 1 year. i bought it with 6 miles on it brand new. since then i have been back to the dealer 16 times for numerous issues. 4 of which was related to the faulty transmission. there were 3 flash updates for the transmission and none of the addressed he problem. the rough shifting, jerking of the vehicle and extremely high running rpm's must be doing further damage to the power train. there is no smooth shifting from 1-2-3 nor is there from 3-2-1. getting on and off the highway is always interesting. trying to get on the highway the vehicle feels bogged down and takes some time to shift to the next gear. you are giving it gas and it just is stuck in 3-4 or 5th gear and you are putting on the highway trying to get on and then out of no where the transmission unleashes and the car just takes off. getting off the highway on an exit ramp any time of slow down (fast or gradually) the car just whines and the rpm's are way in the red, since the transmission will not downshift properly. again brought it to the dealer that sold it to me for all the flash updates and another visit to say it is still not operating properly and they told me to run it in sport mode or turn off the eco button. well what good is giving you the option for a eco button and can't even use it....not to mention it really doesn't address the underlining problem with the faulty transmission. very frustrated with he car, jeep and the dealer due to their lack of support. this is a well known issue on this new released vehicle and no one wants to fix it until someone unfortunately gets hurt from faulty operation of the power train. i now have about 10,000 miles and still like from day one i am having all the same transmission problems.
Reported in: WORCESTER MA || Crash: N || VIN #: 1C4RJFAG5EC
UNKNOWN OR OTHER
we received a notification that the brakes could be faulty on my vehicle listed above. i have already had issues with the brakes locking up and not working correctly in a thunder storm.i went to the dealership today to request the repair like the mailer sent to me about a current recall advised me to do. they told me that they are unable to get it fixed until august. i have to go to florida later in the year and am afraid my car will fail in transit. the recall states that there are issues when driving in rain and other bad weather conditions. i can not control driving in bad weather when out of the state. i need immediate attention to this issue as the car has already shown signs of being affected. not getting this fixed is putting me, my family, and everyone else on the road at risk of a fatal car accident. i called chrysler and was told that they simply don't have the parts ready. i don't understand how there could be a factory issue that puts so many people at risk and no one is willing to fix it.
Reported in: BILOXI MS || Crash: N || VIN #: 1C4RJEAG3EC
SERVICE BRAKES
we received a notification that the brakes could be faulty on my vehicle listed above. i have already had issues with the brakes locking up and not working correctly in a thunder storm.i went to the dealership today to request the repair like the mailer sent to me about a current recall advised me to do. they told me that they are unable to get it fixed until august. i have to go to florida later in the year and am afraid my car will fail in transit. the recall states that there are issues when driving in rain and other bad weather conditions. i can not control driving in bad weather when out of the state. i need immediate attention to this issue as the car has already shown signs of being affected. not getting this fixed is putting me, my family, and everyone else on the road at risk of a fatal car accident. i called chrysler and was told that they simply don't have the parts ready. i don't understand how there could be a factory issue that puts so many people at risk and no one is willing to fix it.
Reported in: BILOXI MS || Crash: N || VIN #: 1C4RJEAG3EC
SERVICE BRAKES
hi-- regarding brake booster recall on jeep grand cherokee... one day after receiving recall from chrysler--dealer advises parts are not available and will notify when they are. it appears manufacturer is "going thru the motions" to satisfy nhtsa....and reduce possibility of litigation. some incentive needs to added to the process i.e manufacturer is not motivated currently to expedite the process...especially for something that is an expense to them. thus, in this case,the vehicle owner is "forced" to drive a vehicle in which the brakes may not function in rainy weather. thats just great!!
Reported in: SCOTTSDALE AZ || Crash: N || VIN #:
EQUIPMENT ADAPTIVE
airbags system failed and rendered car unsafe to drive. passenger airbag disabled even when passenger was in the passenger seat. at the same time adaptive cruise control failed while being in use which potentially could result in a crash. drove 5h hours home and then dropped the car at the dealer. issue connected with failed orc module. numerous similar incidents reported by other drivers on internet forum. failure always results in loss of aribags, seat belts pretension, adaptive head restrain and adaptive cruise control, forward collision warning system.
Reported in: STATEN ISLAND NY || Crash: N || VIN #: 1C4RJFCGXEC
AIR BAGS
airbags system failed and rendered car unsafe to drive. passenger airbag disabled even when passenger was in the passenger seat. at the same time adaptive cruise control failed while being in use which potentially could result in a crash. drove 5h hours home and then dropped the car at the dealer. issue connected with failed orc module. numerous similar incidents reported by other drivers on internet forum. failure always results in loss of aribags, seat belts pretension, adaptive head restrain and adaptive cruise control, forward collision warning system.
Reported in: STATEN ISLAND NY || Crash: N || VIN #: 1C4RJFCGXEC
SEAT BELTS
airbags system failed and rendered car unsafe to drive. passenger airbag disabled even when passenger was in the passenger seat. at the same time adaptive cruise control failed while being in use which potentially could result in a crash. drove 5h hours home and then dropped the car at the dealer. issue connected with failed orc module. numerous similar incidents reported by other drivers on internet forum. failure always results in loss of aribags, seat belts pretension, adaptive head restrain and adaptive cruise control, forward collision warning system.
Reported in: STATEN ISLAND NY || Crash: N || VIN #: 1C4RJFCGXEC
AIR BAGS
1. allegedly repaired two weeks earlier, the "ocr," an airbag sensor, failed. this part apparently is located under the front passenger seat. "service airbag system" was displayed. 2. on monday, may 26, 2014 a seat belt warning appeared on the electronic display and a chime rang for 10 minutes or so. both the driver and the passenger in the front seat were belted in. 3. on monday, may 26, 2014 the cruise control became inoperative. the electronic display showed "cruise control unavailable." in the past the forward collision warning (fcw) has shown phantom alerts, telling me to "brake! brake! brake!" even though there no vehicles or objects in front of the jeep. at other times, the fcw showed no alert even though another vehicle suddenly appeared in front of the jeep.
Reported in: LEESBURG VA || Crash: N || VIN #: 1C4RJFCG4EC
SEAT BELTS
1. allegedly repaired two weeks earlier, the "ocr," an airbag sensor, failed. this part apparently is located under the front passenger seat. "service airbag system" was displayed. 2. on monday, may 26, 2014 a seat belt warning appeared on the electronic display and a chime rang for 10 minutes or so. both the driver and the passenger in the front seat were belted in. 3. on monday, may 26, 2014 the cruise control became inoperative. the electronic display showed "cruise control unavailable." in the past the forward collision warning (fcw) has shown phantom alerts, telling me to "brake! brake! brake!" even though there no vehicles or objects in front of the jeep. at other times, the fcw showed no alert even though another vehicle suddenly appeared in front of the jeep.
Reported in: LEESBURG VA || Crash: N || VIN #: 1C4RJFCG4EC
SERVICE BRAKES
i received a recall notice on my 2014 jeep grand cherokee stating the brake booster on my car may prematurely corrode and instructed to me to report to my local dealership as soon as possible. i made the appointment the day after receiving the letter in the mail, however when i showed up to the appointment the dealership informed that they were instructed by jeep to not inspect any cars until the parts came in. i asked when that would be and he was unsure, and said could be "more than a month" when i asked is this car safe to drive, he told me "just press harder down on the brakes". i was shocked to hear this when in the letter it says they are "sincerely concerned about your safety", yet something as crucial as the brakes could malfunction and cause a crash. as someone that commutes daily on busy i-95, this is extremely unsettling to me, and i am hesitant to continue driving, especially when the dealership informs me to call back in a month to find an update.
Reported in: TRUMBULL CT || Crash: N || VIN #: 1C3RJFBG0EC
SERVICE BRAKES
chrysler has been forced to issue a recall notice on the brake booster of our 2014 jeep grand cherokee. this recall has been in the news for about six months. we finally get an official recall from chrysler and call our dealer for repairs. the service department of our dealer tells us that there are no parts to repair or replace the brake booster, and they don't know when they will get the parts. chrysler's recall notice states that our brakes may fail due to this issue. it is unreasonable that chrysler' sends recall notices without having the parts available to fix the issues. our car is approximately one year old, and we have had numerous recalls.
Reported in: INDIANAPOLIS IN || Crash: N || VIN #: 1C4RJFCG8EC
SEAT BELTS
on may 9, 2014 my husband & i were driving on the freeway when all of the sudden the seat belt & airbag lights started alarming. i immediately referenced our vehicle guide and followed the instructions, contacting the dealership right away. my car was evaluated 3 days later and i was informed that my entire airbag module was non-functional and needed to be replaced. it has now been a month that i have been driving without functional airbags because the part is apparently on back order at chrysler. not to mention the fact that i was told that there is no way to disable the alarms while awaiting the fix, so i have to drive with the distraction of constant "dinging" everywhere i go. this is a serious safety concern! in general, this vehicle has been a pain since i purchased it!! three recalls in one year, a tire that needed to be replaced just after purchase (pretty sure it had a hole when we drove it off the lot), and now this. i definitely would not purchase this vehicle again.
Reported in: WESTERVILLE OH || Crash: N || VIN #: 1C4RJFBG7EC
AIR BAGS
on may 9, 2014 my husband & i were driving on the freeway when all of the sudden the seat belt & airbag lights started alarming. i immediately referenced our vehicle guide and followed the instructions, contacting the dealership right away. my car was evaluated 3 days later and i was informed that my entire airbag module was non-functional and needed to be replaced. it has now been a month that i have been driving without functional airbags because the part is apparently on back order at chrysler. not to mention the fact that i was told that there is no way to disable the alarms while awaiting the fix, so i have to drive with the distraction of constant "dinging" everywhere i go. this is a serious safety concern! in general, this vehicle has been a pain since i purchased it!! three recalls in one year, a tire that needed to be replaced just after purchase (pretty sure it had a hole when we drove it off the lot), and now this. i definitely would not purchase this vehicle again.
Reported in: WESTERVILLE OH || Crash: N || VIN #: 1C4RJFBG7EC
SERVICE BRAKES
i purchased my 2014 jeep grand cherokee limited 4x4 on june 2nd 2013. since i have had this vehicle i have experienced multiple problems which are a concern to my safety and other jeep drivers.. i have recently received the recall due to the brakes and was told by my jeep dealer and another jeep dealer that the parts are not available to fix this safety concern. i am forced to drive an unsafe vehicle at his time. this concerns me greatly. i have also been experiencing problems with the instrument panel which intermittently blacks out when driving. this prevents me from seeing the speed in which my vehicle travels and other indicator lights. this is also a concern to my safety and other drivers on the road. last week, i experienced my airbag light coming on and remaining on. i made an appointment with the dealer and they have now advised me they are having a problem diagnosing the issue. they have had to remove the seat and still struggle to diagnose the issue. they did advise me that my vehicle is a major safety concern and not safe for driving on the road. i was advised today that they diagnosed the airbag situation but will not have the parts until june 13th. i have driven my vehicle 21,000 miles in one year and believe this vehicle is a safety issue. i do not feel safe driving this vehicle with all these electrical issues i am experiencing. i would like answers from jeep as to why i amy experiencing these safety issues with such a new vehicle and why parts are not available for recalls.
Reported in: LONG BEACH CA || Crash: N || VIN #: 1C4RJFBT7EC
AIR BAGS
i purchased my 2014 jeep grand cherokee limited 4x4 on june 2nd 2013. since i have had this vehicle i have experienced multiple problems which are a concern to my safety and other jeep drivers.. i have recently received the recall due to the brakes and was told by my jeep dealer and another jeep dealer that the parts are not available to fix this safety concern. i am forced to drive an unsafe vehicle at his time. this concerns me greatly. i have also been experiencing problems with the instrument panel which intermittently blacks out when driving. this prevents me from seeing the speed in which my vehicle travels and other indicator lights. this is also a concern to my safety and other drivers on the road. last week, i experienced my airbag light coming on and remaining on. i made an appointment with the dealer and they have now advised me they are having a problem diagnosing the issue. they have had to remove the seat and still struggle to diagnose the issue. they did advise me that my vehicle is a major safety concern and not safe for driving on the road. i was advised today that they diagnosed the airbag situation but will not have the parts until june 13th. i have driven my vehicle 21,000 miles in one year and believe this vehicle is a safety issue. i do not feel safe driving this vehicle with all these electrical issues i am experiencing. i would like answers from jeep as to why i amy experiencing these safety issues with such a new vehicle and why parts are not available for recalls.
Reported in: LONG BEACH CA || Crash: N || VIN #: 1C4RJFBT7EC
ELECTRICAL SYSTEM
i purchased my 2014 jeep grand cherokee limited 4x4 on june 2nd 2013. since i have had this vehicle i have experienced multiple problems which are a concern to my safety and other jeep drivers.. i have recently received the recall due to the brakes and was told by my jeep dealer and another jeep dealer that the parts are not available to fix this safety concern. i am forced to drive an unsafe vehicle at his time. this concerns me greatly. i have also been experiencing problems with the instrument panel which intermittently blacks out when driving. this prevents me from seeing the speed in which my vehicle travels and other indicator lights. this is also a concern to my safety and other drivers on the road. last week, i experienced my airbag light coming on and remaining on. i made an appointment with the dealer and they have now advised me they are having a problem diagnosing the issue. they have had to remove the seat and still struggle to diagnose the issue. they did advise me that my vehicle is a major safety concern and not safe for driving on the road. i was advised today that they diagnosed the airbag situation but will not have the parts until june 13th. i have driven my vehicle 21,000 miles in one year and believe this vehicle is a safety issue. i do not feel safe driving this vehicle with all these electrical issues i am experiencing. i would like answers from jeep as to why i amy experiencing these safety issues with such a new vehicle and why parts are not available for recalls.
Reported in: LONG BEACH CA || Crash: N || VIN #: 1C4RJFBT7EC
ELECTRICAL SYSTEM
tl* the contact owns a 2014 jeep grand cherokee overland. the contact stated that the navigational system and satellite radio system failed intermittently. also, the contact stated that the system was releasing radiation and interfering with the instrument panel commanding system and causing it to darken. the dealer updated the software several times however, the failure was not corrected. the manufacturer inspected the vehicle and concluded that the electronic system was operating normally. the failure mileage was 6,000 and the current mileage was 10,000.
Reported in: BERTHOUD CO || Crash: N || VIN #: 1C4RJFCT6EC
UNKNOWN OR OTHER
the vehicle randomly activates the forward collision avoidance system. sometimes it engages the brakes, sometimes it just flashes the brake warning on the dashboard. we have had several close calls where we were almost rear ended due to the sudden unexpected hard application of the brakes. at no time during these events were there any obstacles, vehicles or other objects anywhere near the front of the car!!! i am not sure if the system is still functioning if it is actually needed. jeep for their part has been completely unhelpful, it has taken over a month to get the part after several attempts to diagnose the problem unsuccesfully. they refused to even give me a rental car until the other day, saying it wasnt really a big deal nor undriveable
Reported in: DES MOINES IA || Crash: N || VIN #: 1C4RJFCT1EC
SERVICE BRAKES
received safety recall for brake booster (p14/nhtsa 14v-154). tried to schedule appointment with dealership for safety recall service and was told that next available appointment is not until september 2014. as per safety recall notice: "if your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint...or go to http://www.safercar.gov..." is there any way possible to resolve this safety recall sooner? the dealership mentioned that they have to wait for the parts needed for the safety recall and it will take months.
Reported in: BAYSIDE NY || Crash: N || VIN #: 1C4RJFAG8EC
SERVICE BRAKES
local dealership has no remedy or parts from manufacturer on recall # p14/nhtsa 14v-154 was told on june 3, 2014 to check back in a month or so!
Reported in: MANDAN ND || Crash: N || VIN #: 1C4RJFCGXEC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee.the contact received a notification for recall nhtsa campaign id number 14v15400 (service brakes, service brakes, hydraulic). however, the part was unavailable to do the repairs. the manufacturer was made aware of the problem. the contact had not experienced a failure.
Reported in: UPPER BROOKVILLE NY || Crash: N || VIN #: 1C4RJFBG3EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep cherokee.the contact received a notification for recall nhtsa campaign id number 14v15400 (service brakes, service brakes, hydraulic). however, the part was unavailable to do the repairs. the manufacturer was made aware of the problem. the contact had not experienced a failure.
Reported in: UPPER BROOKVILLE NY || Crash: N || VIN #: 1C4RJFBG3EC
VEHICLE SPEED CONTROL
purchased a 2014 jeep grand cherokee laredo in june of 2013. have experienced no problems with operation throughout first 10031 miles driven. departed on extended vacation trip at end of may. after travelling 824 miles, air bag light came on with alarm and dashboard notification advising to have air bags serviced immediately. shortly thereafter, the seat belt alarm activated with the bell warning, advising that the driver side belt was not engaged, when it was securely set. this condition would continue throughout each driving day. i have now traveled over 3400 miles, experiencing the same annoying, and unsafe condition, including the cruise control now turning off without warning. i have checked with several dealerships, only to be told that this problem could not be identified. there remains 3000 miles to be travelled to return to my home. i do intend on meeting this situation head on through my dealer with jeep.
Reported in: CORAOPOLIS PA || Crash: N || VIN #: 1C4RJFAG4EC
SEAT BELTS
purchased a 2014 jeep grand cherokee laredo in june of 2013. have experienced no problems with operation throughout first 10031 miles driven. departed on extended vacation trip at end of may. after travelling 824 miles, air bag light came on with alarm and dashboard notification advising to have air bags serviced immediately. shortly thereafter, the seat belt alarm activated with the bell warning, advising that the driver side belt was not engaged, when it was securely set. this condition would continue throughout each driving day. i have now traveled over 3400 miles, experiencing the same annoying, and unsafe condition, including the cruise control now turning off without warning. i have checked with several dealerships, only to be told that this problem could not be identified. there remains 3000 miles to be travelled to return to my home. i do intend on meeting this situation head on through my dealer with jeep.
Reported in: CORAOPOLIS PA || Crash: N || VIN #: 1C4RJFAG4EC
AIR BAGS
purchased a 2014 jeep grand cherokee laredo in june of 2013. have experienced no problems with operation throughout first 10031 miles driven. departed on extended vacation trip at end of may. after travelling 824 miles, air bag light came on with alarm and dashboard notification advising to have air bags serviced immediately. shortly thereafter, the seat belt alarm activated with the bell warning, advising that the driver side belt was not engaged, when it was securely set. this condition would continue throughout each driving day. i have now traveled over 3400 miles, experiencing the same annoying, and unsafe condition, including the cruise control now turning off without warning. i have checked with several dealerships, only to be told that this problem could not be identified. there remains 3000 miles to be travelled to return to my home. i do intend on meeting this situation head on through my dealer with jeep.
Reported in: CORAOPOLIS PA || Crash: N || VIN #: 1C4RJFAG4EC
UNKNOWN OR OTHER
i purchased my car on 4/5/14 and took it to the dealer on 5/24/14 to have a hitch installed. i received a call from service stating that as soon as they raised my car they noticed that both front axles were "shot". i was told that my car was "undrivable" and by no means could they allow me to take it until the problem was resolved. they gave me a rental. they were unsure as to the reason why until june 2nd when they told me that there was a batch of front axle clamps that were defective, allowing front axle petroleum fluid to leak out. my mechanic told me that had all of the fluid leaked out, my car would spontaneously stop, potentially causing a crash. all cars manufactured from around march-april 20014 have this problem. to my knowledge, new owners are not being notified. i was fortunate enough to have brought it in before an accident.
Reported in: NEWTOWN PA || Crash: N || VIN #: 1C4RJFBG7EC
POWER TRAIN
the vehicle slipped into "manual shift mode" seemingly on it's own not allowing the transmission to shift after i pulled out of my driveway. it was then stuck in 2nd gear (8 speed transmission) and the tachometer went to redline (over 6500 rpm)as i was expecting to increase to normal driving speed. there was no oncoming traffic or it could have left me in the oncoming lane too long. this has happened multiple times. i reported to the dealer and i am told this is manual mode and normal behavior. the placement of the manual shift paddles on the steering wheel make it convenient to extend a finger and shift up or down. this placement also means you repeatedly go into manual shift mode when you do not want to. when turning left across a few lanes of oncoming traffic it can be dangerous. there is no way to prevent this as the shift paddles are active all of the time and any touch puts you in manual and the only way out is to pull back on the console shift lever and switch to sport mode then again to drive mode which is where i started or continue manually shifting. while manual shifting is an option that may be needed when "4 wheeling" over rock or in mud etc., there should be a way to select it when wanted and not have it pop in at random. all it would take is some programming of the transmission to require that both shift paddles be held down for a few second until the display says "manual shift mode on" before the transmission is allowed to shift using the paddles. it could be turned off in the same manner. no parts or extra hardware needed, just programming.
Reported in: MOUNT PULASKI IL || Crash: N || VIN #: 1C4RJFCG1EC
STEERING
inspected front wheels noticing grease on the inside of rims. upon further inspection, found defective cv joint boots causing grease to be spread all over inside of both front wheels.
Reported in: SMITHFIELD RI || Crash: N || VIN #: 1C4RJFBT6EC
POWER TRAIN
inspected front wheels noticing grease on the inside of rims. upon further inspection, found defective cv joint boots causing grease to be spread all over inside of both front wheels.
Reported in: SMITHFIELD RI || Crash: N || VIN #: 1C4RJFBT6EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the dealer stated that they only received one part per week for repairs; therefore, the repair would not be performed for several weeks. the contact was placed on a waiting list. the vin was unavailable. the contact had not experienced a failure.
Reported in: GILBERT AZ || Crash: N || VIN #:
SUSPENSION
purchased brand new jeep grand cherokee overland 4x4 with a 03/14 build date on may 26, 2014. on may 30th, 2014.....5 days later......noticed an excessive amount of grease on the inside of both front rims. after researching the issue, came across a blog on jeepforum.com that described and provided pictures of others with same build date that had experienced the same problem. notified jeep customer care hotline of the issue and they claimed to have no knowledge of issue. took vehicle to dealership it was purchased from and they diagnosed the issue as a loose clamp on the front cv driveshaft axles. both sides had to be replaced. dealership claimed to be unaware of the issue affecting a larger number of jeep and dodge owners. how many individuals need to die/be hurt for a recall to be issued for this factory defect? http://www.jeepforum.com/forum/f309/factory-defect-warning-grease-front-wheels-3-14-build-date-2352729/index18.html
Reported in: PEARLAND TX || Crash: N || VIN #: 1C4RJFCG4EC
SEAT BELTS
alert came up stating airbags need to be serviced. then alert came on saying drivers seatbelt not fastened (it was buckled). i pulled over and put the car in park. turned the engine off and restarted. alerts came back on. also came up with alert that onboard service/emergency phone needed to be serviced. took to dealership and they said it is the orc module. the part is back ordered and i am concerned about driving the car for several weeks without functioning airbags. also, not sure if there is an issue with seatbelts given the alert.
Reported in: LIVERPOOL NY || Crash: N || VIN #: 1C4RJFBG8EC
AIR BAGS
alert came up stating airbags need to be serviced. then alert came on saying drivers seatbelt not fastened (it was buckled). i pulled over and put the car in park. turned the engine off and restarted. alerts came back on. also came up with alert that onboard service/emergency phone needed to be serviced. took to dealership and they said it is the orc module. the part is back ordered and i am concerned about driving the car for several weeks without functioning airbags. also, not sure if there is an issue with seatbelts given the alert.
Reported in: LIVERPOOL NY || Crash: N || VIN #: 1C4RJFBG8EC
SERVICE BRAKES
there was not an accident (the form above made me fill in a date) i received a recall notice for my jeep, i called my local dodge/jeep dealer and told them there was a recall and asked if i could bring it in. i was told there was a 26 week, not 26 days, but a 26 week wait for repair due to this particular recall (notification code: p14). i read in the recall notice that my brakes could be compromised and may cause a crash. so i have to wait 26 weeks before this can be fixed? i was told by my local dealer, i would be put on a waiting list. why?
Reported in: MORRILTON AR || Crash: N || VIN #: 1C4RJFBG4EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a recall notification for nhtsa campaign id number: 14v154000 (service brakes, hydraulic), however, the part was unavailable to do the repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
Reported in: CRESTVIEW FL || Crash: N || VIN #: 1C4RJECG3EC
AIR BAGS
i was driving through town and started getting warning saying that the drivers side airbag needed serviced and drives side seat belt not being detected. i immediately contacted the chrysler dealership and scheduled an appt., took jeep in on first available date and mechanic told me it was a module that had to be ordered and their were only 24 of them in the country, i asked if i have an accident, will the air bad deploy and he said he didn't know, (that being my main concern). he also told me there was a recall on the brake booster and has to order part for that also. it has been almost a month since they ordered parts and they are not in yet. obviously the dealership isn't concerned enough to expedite the order or give me another vehicle to drive while waiting on parts. i'm wondering, have there been any other reports for 2014 jeeps with these issues?
Reported in: RICHMOND IN || Crash: N || VIN #: 1C4RJFAG2EC
SUSPENSION
front cv boot clamp failure: noted grease on left front wheel, looked underneath to find axle grease splattered all over inside of the rim, brake caliper, and most front left axle components. clamp which holds the cv joint boot in place at the wheel was missing and cv boot was off, allowing grease to escape from cv joint. the same problem has been reported numerous times on this site, as well as on the jeep owner forums, and seems to affect 2014 jeep grand cherokees built between early march and mid-april. many owners have reported both cv boot clamps failing (both front axles), at different times. at this point jeep has not issued any type of recall for the issue. the affected axle has been since replaced, after a 6 day wait for the part.
Reported in: CHICAGO IL || Crash: N || VIN #: 1C4RJFCG9EC
STEERING
front cv boot clamp failure: noted grease on left front wheel, looked underneath to find axle grease splattered all over inside of the rim, brake caliper, and most front left axle components. clamp which holds the cv joint boot in place at the wheel was missing and cv boot was off, allowing grease to escape from cv joint. the same problem has been reported numerous times on this site, as well as on the jeep owner forums, and seems to affect 2014 jeep grand cherokees built between early march and mid-april. many owners have reported both cv boot clamps failing (both front axles), at different times. at this point jeep has not issued any type of recall for the issue. the affected axle has been since replaced, after a 6 day wait for the part.
Reported in: CHICAGO IL || Crash: N || VIN #: 1C4RJFCG9EC
SERVICE BRAKES
driver's side front outer cv joint boot slipped due to an improperly-installed boot clamp and the grease from the joint migrated to the brake splash guard, suspension components, and inside of the wheel on that side. no grease apparent on the brake rotor at this time, however the dealer, grapevine dodge chrysler jeep, in grapevine, tx, has instructed me to drive the vehicle to them for service in a few days. any grease on the brake rotor could cause a brake failure on that side (leading to loss of control) and would require some parts to be replaced. i understand that this is a common problem with jeep grand cherokees manufactured in march and april of 2014, however the dealer's service advisor whom i spoke with appears to be unaware of the trend and largely ignorant of the danger that it presents.
Reported in: JUSTIN TX || Crash: N || VIN #:
POWER TRAIN
driver's side front outer cv joint boot slipped due to an improperly-installed boot clamp and the grease from the joint migrated to the brake splash guard, suspension components, and inside of the wheel on that side. no grease apparent on the brake rotor at this time, however the dealer, grapevine dodge chrysler jeep, in grapevine, tx, has instructed me to drive the vehicle to them for service in a few days. any grease on the brake rotor could cause a brake failure on that side (leading to loss of control) and would require some parts to be replaced. i understand that this is a common problem with jeep grand cherokees manufactured in march and april of 2014, however the dealer's service advisor whom i spoke with appears to be unaware of the trend and largely ignorant of the danger that it presents.
Reported in: JUSTIN TX || Crash: N || VIN #:
AIR BAGS
during a trip of approx 250 miles, after 4 hours of driving the vehicle exhibited numerous alarms as follows; "air bag system requires service", "drivers seatbelt disconnected", "front passenger seatbelt disconnected", and "vehicle phone requires service". at all times both driver and passenger had their seatbelt on, positively connected. the vehicle would randomly repeat the chimes as if the alarms were coming in repeatedly. after approx. 1/2 hour, all alarms reset. 2 days later on the return trip, about 1 hour into the trip the same problems as listed above repeated itself, except it will no longer reset. presently vehicle, upon startup goes through the above mentioned alarms with the seatbelt light, and airbag light constantly on. after researching this problem on jeep forums for the wk2 model, their appears to be number failures of the orc module for this vehicle. my vehicle has not been analyzed by chrysler at this time, but a service date is scheduled. currently as stated by a chrysler employee, there are 400 orc modules backorderd for this year vehicle.
Reported in: MILLERSVILLE PA || Crash: N || VIN #: 1C4RJFBGXEC
SEAT BELTS
during a trip of approx 250 miles, after 4 hours of driving the vehicle exhibited numerous alarms as follows; "air bag system requires service", "drivers seatbelt disconnected", "front passenger seatbelt disconnected", and "vehicle phone requires service". at all times both driver and passenger had their seatbelt on, positively connected. the vehicle would randomly repeat the chimes as if the alarms were coming in repeatedly. after approx. 1/2 hour, all alarms reset. 2 days later on the return trip, about 1 hour into the trip the same problems as listed above repeated itself, except it will no longer reset. presently vehicle, upon startup goes through the above mentioned alarms with the seatbelt light, and airbag light constantly on. after researching this problem on jeep forums for the wk2 model, their appears to be number failures of the orc module for this vehicle. my vehicle has not been analyzed by chrysler at this time, but a service date is scheduled. currently as stated by a chrysler employee, there are 400 orc modules backorderd for this year vehicle.
Reported in: MILLERSVILLE PA || Crash: N || VIN #: 1C4RJFBGXEC
ELECTRICAL SYSTEM
whole panel goes blank lose all info for driving braks seem abnoral does not brake easy. navigation instument panels go blank and freeze also car shiftr from auto drive to super while driving. 3rd attempt to fix replaced whole cluster but stil have the same problem my wife will not drive car anymore due to fear of safety and have children only 5000 miles on it and we cannot drive anymore very unsafe. lemon law should go into effect asap
Reported in: STONEHAM MA || Crash: N || VIN #: 1C4RJFBT0EC
ENGINE
whole panel goes blank lose all info for driving braks seem abnoral does not brake easy. navigation instument panels go blank and freeze also car shiftr from auto drive to super while driving. 3rd attempt to fix replaced whole cluster but stil have the same problem my wife will not drive car anymore due to fear of safety and have children only 5000 miles on it and we cannot drive anymore very unsafe. lemon law should go into effect asap
Reported in: STONEHAM MA || Crash: N || VIN #: 1C4RJFBT0EC
ELECTRONIC STABILITY CONTROL
whole panel goes blank lose all info for driving braks seem abnoral does not brake easy. navigation instument panels go blank and freeze also car shiftr from auto drive to super while driving. 3rd attempt to fix replaced whole cluster but stil have the same problem my wife will not drive car anymore due to fear of safety and have children only 5000 miles on it and we cannot drive anymore very unsafe. lemon law should go into effect asap
Reported in: STONEHAM MA || Crash: N || VIN #: 1C4RJFBT0EC
POWER TRAIN
front cv axle boot is exploded. the retaining clip has fallen off, grease is everywhere. the vehicle did not even make the trip back from the dealership when new, car has less than 150 miles.
Reported in: SIMPSONVILLE SC || Crash: N || VIN #: 1C4RJFCT6EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for recall nhtsa campaign id number 14v154000 (service brake , service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. the dealer informed that one part per week was being mailed by the manufacturer. the contact was placed on a massive waiting list. the manufacturer was not notified of the problem. the contact had not experienced a failure.
Reported in: WALNUT CREEK CA || Crash: N || VIN #: 1C4RJEBG0EC
UNKNOWN OR OTHER
vehicle traveling at 5 mph, a/c on max, fan speed at highest setting. a loud "pop", followed by a rush of refrigerant through the vents. the vents had been pointed directly at my face and i immediately started choking. within 3 seconds, the entire interior had been flooded with this dense fog of refrigerant. i could not see, i could not breathe, i thought my jeep was trying to kill me. i managed to stop the vehicle, open the door and exit before i choked to death. i opened all of the doors and let the vehicle "air out" before getting back in to drive home. the vehicle is being serviced at the dealer right now. the failure is a leak in the evaporator coil.
Reported in: ALLIANCE OH || Crash: N || VIN #: 1C4RJFAG3EC
EQUIPMENT ADAPTIVE
vehicle traveling at 5 mph, a/c on max, fan speed at highest setting. a loud "pop", followed by a rush of refrigerant through the vents. the vents had been pointed directly at my face and i immediately started choking. within 3 seconds, the entire interior had been flooded with this dense fog of refrigerant. i could not see, i could not breathe, i thought my jeep was trying to kill me. i managed to stop the vehicle, open the door and exit before i choked to death. i opened all of the doors and let the vehicle "air out" before getting back in to drive home. the vehicle is being serviced at the dealer right now. the failure is a leak in the evaporator coil.
Reported in: ALLIANCE OH || Crash: N || VIN #: 1C4RJFAG3EC
POWER TRAIN
the vehicle does not reliably select the park position and in general it is very awkward to select any gear without putting into the wrong gear, reverse for forward, neutral for reverse, etc , . on multiple occasions after the vehicle was apparently put in park it suddenly rolled away in reverse gear. it was then very difficult to select the park position to stop the vehicle . the sudden movement in reverse almost caused the vehicle to hit another car. problem has occurred on at least five occasions.
Reported in: ROCHESTER MI || Crash: N || VIN #: 1C4RJFJT2EC
FUEL/PROPULSION SYSTEM
the vehicle does not reliably select the park position and in general it is very awkward to select any gear without putting into the wrong gear, reverse for forward, neutral for reverse, etc , . on multiple occasions after the vehicle was apparently put in park it suddenly rolled away in reverse gear. it was then very difficult to select the park position to stop the vehicle . the sudden movement in reverse almost caused the vehicle to hit another car. problem has occurred on at least five occasions.
Reported in: ROCHESTER MI || Crash: N || VIN #: 1C4RJFJT2EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the contact stated that dealer and manufacturer were contacted numerous times and they were unable to provide an estimated time frame of when the parts would become available for the repairs. the repair was not taken care of in a reasonable amount of time. contact had not experienced a failure. the manufacturer has not been contacted.
Reported in: STONE MOUNTAIN GA || Crash: N || VIN #: 1C4RJEAG4EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v154000 (service brakes and service brakes, hydraulic) and stated that the parts were not available. the dealer provided a time frame of 41 weeks for the part to become available. the manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. the contact had not experienced a failure.
Reported in: MOUNTAN HOME AR || Crash: N || VIN #: 1C4RJFCG6EC
STRUCTURE:BODY
i was driving on the highway in rush hour traffic when the car suddenly accelerated and side swiped a school bus. the car went out of control and was unable to be stopped, crashing into a concrete media on the left side of the highway before spinning across three lanes of traffic and crashing into the concrete barrier on the right side of the highway and finally stopping. the car was totaled - the entire frame was twisted, all four tires were destroyed, the bumper was hanging off. there was severe damage to the entire car - not one corner or area of the car was not dented, dinged or scraped. none of the air bags deployed (despite the violent nature of the crash). i walked away from the accident but had a herniated disc in my back and an injury to the rotator cuff in my right arm and missed a significant amount of time from work while recovering.
Reported in: PHILADELPHIA PA || Crash: Y || VIN #:
WHEELS
i was driving on the highway in rush hour traffic when the car suddenly accelerated and side swiped a school bus. the car went out of control and was unable to be stopped, crashing into a concrete media on the left side of the highway before spinning across three lanes of traffic and crashing into the concrete barrier on the right side of the highway and finally stopping. the car was totaled - the entire frame was twisted, all four tires were destroyed, the bumper was hanging off. there was severe damage to the entire car - not one corner or area of the car was not dented, dinged or scraped. none of the air bags deployed (despite the violent nature of the crash). i walked away from the accident but had a herniated disc in my back and an injury to the rotator cuff in my right arm and missed a significant amount of time from work while recovering.
Reported in: PHILADELPHIA PA || Crash: Y || VIN #:
SERVICE BRAKES
i was driving on the highway in rush hour traffic when the car suddenly accelerated and side swiped a school bus. the car went out of control and was unable to be stopped, crashing into a concrete media on the left side of the highway before spinning across three lanes of traffic and crashing into the concrete barrier on the right side of the highway and finally stopping. the car was totaled - the entire frame was twisted, all four tires were destroyed, the bumper was hanging off. there was severe damage to the entire car - not one corner or area of the car was not dented, dinged or scraped. none of the air bags deployed (despite the violent nature of the crash). i walked away from the accident but had a herniated disc in my back and an injury to the rotator cuff in my right arm and missed a significant amount of time from work while recovering.
Reported in: PHILADELPHIA PA || Crash: Y || VIN #:
ELECTRICAL SYSTEM
driving down interstate when on vacation away from home, and message about exhaust filter full came on. message instructed to drive at highway speeds which i had already been doing for hours. suddenly a red lightening bolt symbol appears on dash with message stating to service throttle body. vehicle suddenly dropped into 3rd gear and decelerated suddenly with no warning. limited control of vehicle speed to under 20mph in traffic flow that was greater than 70mph. vehicle towed to dealership for repair. vehicle returned only to have same incident occur again around june 9th. this time it was taken to local dealership who insist the error message was due to the wrong oil installed while the vehicle was in the shop for this same problem a week earlier. dealership says it won't happen again. now on july 1, the same problem happened again. no warning. the electronic throttle control light came on, and the vehicle decelerated suddenly from 50mph to 5mph in heavy traffic. will schedule to have vehicle towed to dealership as it is not safe to drive.
Reported in: SUMMERVILLE SC || Crash: N || VIN #: 1C4RJEBM7EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact was concerned for his safety since the parts were still unavailable to repair the vehicle according to nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the manufacturer was notified. the contact had not experienced a failure.
Reported in: HOUSTON TX || Crash: N || VIN #: 1C4RJEBG5EC
SEAT BELTS
as i was driving the car the seat belt and air bag warning lights came on, but the seat belt was buckled. the warning said driver seat beat was unbuckled and the air bag system warning light came on with a warning message. brought car to dealer, who informed me that the parts are back ordered for a month - what does that say about the part.
Reported in: DARNESTOWN MD || Crash: N || VIN #:
AIR BAGS
as i was driving the car the seat belt and air bag warning lights came on, but the seat belt was buckled. the warning said driver seat beat was unbuckled and the air bag system warning light came on with a warning message. brought car to dealer, who informed me that the parts are back ordered for a month - what does that say about the part.
Reported in: DARNESTOWN MD || Crash: N || VIN #:
POWER TRAIN
vehicle lost all forwarded speed (engine was still running), transmission was not allowing the vehicle to continue to move forwarded. my jeep was almost hit several times by different eighteen wheelers, cars, and pickups while trying to get the jeep off the highway to a more safe spot. my family and i where put in great danger because of this incident. the second occurrence was when i left the jeep in park and walked in front of it, at which time the jeep began to move forwarded hitting me, if it were not for my wife sitting in the passenger seat and pushing the shifter up, i would have been ran over. the shifter is not supposed to move without applying the brake (a major problem exists somewhere). the third occurrence was when we entered the highway with the posted speed limit of 70 mph, the jeep would not accelerate faster than 38 mph. again my family was in immediate danger because of the hilly terrain and the traffic running up on us at 70 mph. we found ourselves having to park on the side of the road placing ourselves in another dangerous environment. the transmission finally engage properly and we were able to get the jeep to the repair shop. the jeep had already been in the shop twice for the front drive axle. the second time it was in the shop, they were suppose to check out the transmission to correct what had happened the first time the jeep stopped running down the highway. my family was lucky that we did not have a major accident because of these problems. i feel that an investigation needs to be initiated quickly before someone or some family die in a fatal crash because of these problems.
Reported in: LIVERPOOL TX || Crash: N || VIN #: 1C4RJFBG1EC
EXTERIOR LIGHTING
during a vacation trip, we parked the vehicle in a remote mountain road turn-out area to take a scenic photo. returned to vehicle, started the vehicle; however, no matter how many times and what methods were used, the transmission would only pop-back into park. on safecar.gov, i noted previous 2014 jeep cherokee complaints concerned with the transmission popping only into neutral; but, for us it was popping only into park. the towing company did over $3,000 worth of front-end damage to vehicle in attempting to tow it while the transmission was frozen in park. on the same trip, the dashboard controls would go completely dark on an apparent infrequent random basis. we also noted cruise control acceleration problem with unexpected and or apparently random uncontrolled accelerations beyond driver's expectations or immediate control. both of these which frightened us. another strange thing we noted was when the transmission changed gear (primarily in lower gears), the vehicle jerked in a rough manner beyond what we have experienced in any other modern vehicles.
Reported in: ROCKLIN CA || Crash: N || VIN #: 1C4RJFAG5EC
ELECTRICAL SYSTEM
during a vacation trip, we parked the vehicle in a remote mountain road turn-out area to take a scenic photo. returned to vehicle, started the vehicle; however, no matter how many times and what methods were used, the transmission would only pop-back into park. on safecar.gov, i noted previous 2014 jeep cherokee complaints concerned with the transmission popping only into neutral; but, for us it was popping only into park. the towing company did over $3,000 worth of front-end damage to vehicle in attempting to tow it while the transmission was frozen in park. on the same trip, the dashboard controls would go completely dark on an apparent infrequent random basis. we also noted cruise control acceleration problem with unexpected and or apparently random uncontrolled accelerations beyond driver's expectations or immediate control. both of these which frightened us. another strange thing we noted was when the transmission changed gear (primarily in lower gears), the vehicle jerked in a rough manner beyond what we have experienced in any other modern vehicles.
Reported in: ROCKLIN CA || Crash: N || VIN #: 1C4RJFAG5EC
POWER TRAIN
during a vacation trip, we parked the vehicle in a remote mountain road turn-out area to take a scenic photo. returned to vehicle, started the vehicle; however, no matter how many times and what methods were used, the transmission would only pop-back into park. on safecar.gov, i noted previous 2014 jeep cherokee complaints concerned with the transmission popping only into neutral; but, for us it was popping only into park. the towing company did over $3,000 worth of front-end damage to vehicle in attempting to tow it while the transmission was frozen in park. on the same trip, the dashboard controls would go completely dark on an apparent infrequent random basis. we also noted cruise control acceleration problem with unexpected and or apparently random uncontrolled accelerations beyond driver's expectations or immediate control. both of these which frightened us. another strange thing we noted was when the transmission changed gear (primarily in lower gears), the vehicle jerked in a rough manner beyond what we have experienced in any other modern vehicles.
Reported in: ROCKLIN CA || Crash: N || VIN #: 1C4RJFAG5EC
SUSPENSION
both cv axle boots leaked all the grease out. had the axles replaced with new parts from the mfg, and both boots leaked again after only 475 miles or less. appears that the bands on the boots are not tight enough, or the boots may be too short. they seem to pull apart if wheels are steered close to maximum radius. the issue is that the grease is slung all over the wheels and onto the front disc brake assemblies. this can cause loss of brakes or severe braking issues that can lead to a serious accident. i called jeep customer service and they are aware of the issue but told me no recall is current. they called my dealer in wilmington nc, and i have another appointment to replace. these will be the third set of cv axles. the jeep forums online are full of this issue. seems to be a problem with vehicles built around march/april 2014. this should be a recall with a recognized approved fix. there are probably several vehicles that are affected by this and the owners are completely unaware of the problem as it requires you to look for it. dangerous.
Reported in: WILMINGTON NC || Crash: N || VIN #: 1C4RJFBG7EC
SERVICE BRAKES
may 30, 2014 i received "important safety recall" p14/nhtsa 14v-154 (brake booster) and immediately called two local dealerships, armory garage (albany ny) and lia motors (colonie ny) whom each placed me on a "waiting" list because neither had the required parts from the manufacturer. i received a follow-up call from "lia" for an apt on june 30 but service hours not conducive for my working schedule....so i phoned "armory" but the service dept states they have not received any parts from the manufacturer yet. how can one local dealership receive parts for a national recall and another doesn't ??? "armory" has better service hours so i don't have to lose work pay.
Reported in: ALBANY NY || Crash: N || VIN #:
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic). the contact stated that he had contacted the dealer and the manufacturer numerous times and were unable to provide an estimated date for when the parts will be available for the repairs. the contact felt that the repair was not taken care of in a reasonable amount of time. the contact had not experienced a failure. the manufacturer was not notified of the issue.
Reported in: TERRYTOWN NY || Crash: N || VIN #: 1C4RJFBGXEC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while depressing the brake pedal, it traveled to the floorboard and there was an abnormal noise coming from the brakes. the contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, hydraulic) however, the part to do the repairs was unavailable. the manufacturer was made aware of the failure. the approximate failure mileage was 6,621. updated 09/05/14*lj
Reported in: KENILWORTH NJ || Crash: N || VIN #: 1C4RJFBG8EC
SERVICE BRAKES
i was driving approx 30mph on a surface street and attempted to brake as a moved into a left turn lane. the brakes did not respond to touch and my foot nearly went to the floor. the jeep decelerated to almost a stop until i briefly reaccelerated to approx 5mph (because i was stunned and thought there was no way that the brakes had failed on a brand new vehicle) and attempted to brake again but my foot nearly went to the floor again without a brake response. the power brakes were definitely not working, and the braking power with my foot nearly to the floor was incredibly unresponsive. i coasted into a parking lot, hit the roadside assistance button in my jeep, and the vehicle was towed to the nearest dealership for repair. even the tow driver noted how unresponsive the brakes were as he loaded the vehicle on the truck. the service advisor at the dealership called a few hours later to tell me that this incident happened because the jeep's "master cylinder failed" and that "the parts are on national backorder" and "the parts are being built." he said my jeep is the first 2014 that this has happened to and advised that i would be in the loaner rental car for a minimum of one week while they await the parts to repair the jeep.
Reported in: SCOTTSDALE AZ || Crash: N || VIN #: 1C4RJFAG9EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for recall nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). the dealer was not able to indicate when the part would become available. the manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. the contact had not experienced a failure.
Reported in: CONVERSE TX || Crash: N || VIN #: 1C4RJEAG9EC
SUSPENSION
i saw grease leaking out of both half shaft boots on front wheels and brakes car is in shop to have half shafts replace hoe ever don't no when my car will be fixed.
Reported in: CANTON OH || Crash: N || VIN #: 1C4RJFCG1EC
POWER TRAIN
after purchasing the vehicle i started the first leg of a 2000 mile road trip comprising of highway and winding rural roads. during a winding mountainous section of the journey i started to smell something i thought to be possibly a fbrush fire or something burning in the locale i was driving through. later during another section of stop and go driving i started to smell it again, and noticed some brake fade as well. for the remainder of this leg of the trip i used the paddle shifters to reduce my brake use. upon a fuel stop before ending the day's travel, i noticed a thick layer of grease coating the inside of the front left wheel. i did a internet search to see if this was a known issue to find several other owners have had the same issue. i have scheduled an appointment at a jeep dealer for service. hopefully jeep can remedy this seemingly common problem.
Reported in: SALEM OR || Crash: N || VIN #: 1C4RJFCM9EC
WHEELS
after purchasing the vehicle i started the first leg of a 2000 mile road trip comprising of highway and winding rural roads. during a winding mountainous section of the journey i started to smell something i thought to be possibly a fbrush fire or something burning in the locale i was driving through. later during another section of stop and go driving i started to smell it again, and noticed some brake fade as well. for the remainder of this leg of the trip i used the paddle shifters to reduce my brake use. upon a fuel stop before ending the day's travel, i noticed a thick layer of grease coating the inside of the front left wheel. i did a internet search to see if this was a known issue to find several other owners have had the same issue. i have scheduled an appointment at a jeep dealer for service. hopefully jeep can remedy this seemingly common problem.
Reported in: SALEM OR || Crash: N || VIN #: 1C4RJFCM9EC
SERVICE BRAKES
after purchasing the vehicle i started the first leg of a 2000 mile road trip comprising of highway and winding rural roads. during a winding mountainous section of the journey i started to smell something i thought to be possibly a fbrush fire or something burning in the locale i was driving through. later during another section of stop and go driving i started to smell it again, and noticed some brake fade as well. for the remainder of this leg of the trip i used the paddle shifters to reduce my brake use. upon a fuel stop before ending the day's travel, i noticed a thick layer of grease coating the inside of the front left wheel. i did a internet search to see if this was a known issue to find several other owners have had the same issue. i have scheduled an appointment at a jeep dealer for service. hopefully jeep can remedy this seemingly common problem.
Reported in: SALEM OR || Crash: N || VIN #: 1C4RJFCM9EC
SERVICE BRAKES
i received a safety recall notice for a brake defect on my 2014 jeep grand cherokee. notice informed me to make an appointment for repair with my dealer. i made the appointment assuming it was for repair as the notice stated. when i took my jeep in i was informed the appointment was for inspection only that the part was not available for repair and did not have an estimate on when the the part would be available. a safety recall means there is a defective part on the vehicle that if not repaired could case an accident and possible death. so everyone who drives a vehicle covered by the recall puts their life in danger everytime they get behind the wheel. the only purpose this recall has served is to warn people that they are operating a vehicle that they may lose their life in. good job chrysler !!!
Reported in: LAMAR SC || Crash: N || VIN #: 1C4RJEBG5EC
SERVICE BRAKES
purchased my 2014 jeep grand cherokee in february of 2014. vehicle randomly displays "parking brake engaged" and the brake light keeps flashing. even when the message does not display the brake light will randomly start flashing and doesn't stop. took it to the dealer in june. they tell me this issue is not part of the recall issue with the brakes but they don't know what's wrong with it.
Reported in: LAMAR SC || Crash: N || VIN #: 1C4RJEBG5EC
EXTERIOR LIGHTING
one head light in my 2014 jeep grand cherokee is obviously brighter than the other. upon inspection of the headlights they are noticeably different. one issue after another with this vehicle !
Reported in: LAMAR SC || Crash: N || VIN #: 1C4RJEBG5EC
UNKNOWN OR OTHER
while driving up a grade at 50 mph, vehicle began to shake/shudder/vibrate. i had to tramp the accelerator to engage the transmission to work through the situation. this has happened at least a dozen times. dealer has not been able to replicate the condition. the catalytic convertor is being replaced on 7/16. i do not know if this is the cause of the problem.
Reported in: GREENSBURG PA || Crash: N || VIN #: 1C4RJFBM0EC
ENGINE
while driving up a grade at 50 mph, vehicle began to shake/shudder/vibrate. i had to tramp the accelerator to engage the transmission to work through the situation. this has happened at least a dozen times. dealer has not been able to replicate the condition. the catalytic convertor is being replaced on 7/16. i do not know if this is the cause of the problem.
Reported in: GREENSBURG PA || Crash: N || VIN #: 1C4RJFBM0EC
FUEL/PROPULSION SYSTEM
while driving up a grade at 50 mph, vehicle began to shake/shudder/vibrate. i had to tramp the accelerator to engage the transmission to work through the situation. this has happened at least a dozen times. dealer has not been able to replicate the condition. the catalytic convertor is being replaced on 7/16. i do not know if this is the cause of the problem.
Reported in: GREENSBURG PA || Crash: N || VIN #: 1C4RJFBM0EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) had exceeded the reasonable amount of time for repair. the dealer stated that there was waiting list and that the manufacturer was only sending 1 repair kit per week. the manufacturer was not made aware of the delay. the vehicle was not repaired. the contact had not experienced that failure. updated 08/27/14*lj
Reported in: CARSON CITY NV || Crash: N || VIN #: 1C4RJFBT6EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and stated that the parts were not available. the dealer was not able to provide a specific date when the parts would become available. the manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. the contact had not experienced a failure.
Reported in: OVID MI || Crash: N || VIN #: 1C4RJFCGXEC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and stated that the parts were not available. the dealer was unable to provide a specific date when the parts would become available. the manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. the contact had not experienced a failure. updated 8/28/14*cn
Reported in: OVID MI || Crash: N || VIN #: 1C4RJFCGXEC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. the dealer stated that the part was unavailable for the repair. the manufacturer was made aware of the issue. the vehicle was not repaired. the contact did not experience a failure.
Reported in: WESTMINSTER CO || Crash: N || VIN #: 1C4RJFBG7EC
SUSPENSION
tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving at various speeds, the front passenger side of the vehicle would abnormally shake. the vehicle was taken to the dealer on multiple occasions where the failure was unable to be determined. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 2,130 and the current mileage was 3,200. updated 8/28/14*cn
Reported in: GALLOWAY NJ || Crash: N || VIN #: 1C4PJMDS0EW
SERVICE BRAKES
to whom it may concern took my 2014 jeep grand cherokee in for recall work on the cluster panel and brakes. when i got it back the brakes you had to press halfway to the floor to stop the vehicle and also has a small vibration as soon as you step on them. i brought this to the dealerships attention and he said he needed to order a brake booster and it may take awhile. he said he has a backlog of orders that are over a month and a half old. i'm concerned about driving this vehicle as it is today because of the brake issue. that's why i'm writing you today to see if you can give me any assistance in getting this matter resolved. thank you,
Reported in: JANE LEW WV || Crash: N || VIN #: 1C4RJFBT7EC
ELECTRICAL SYSTEM
incident: while operating vehicle, visual display screen went black (no data). computer attempted reboot and displayed a vehicle phone requires service message. simultaneously, a service air bag and driver seatbelt unbuckled warning visual and audible displayed on the instrument panel and would not shut off. computer continued to attempt rebooting. history: the repeated rebooting of the computer has been occurring several times a month since it was purchased in june 2013. three dealer attempts to repair have failed to correct the rebooting. dealer has not replaced any hardware, reportedly only reloaded software. a search of the internet regarding these issues display page after page of related problems with this vehicle.
Reported in: SHELTON CT || Crash: N || VIN #: 1C4RJFBG5EC
UNKNOWN OR OTHER
incident: while operating vehicle, visual display screen went black (no data). computer attempted reboot and displayed a vehicle phone requires service message. simultaneously, a service air bag and driver seatbelt unbuckled warning visual and audible displayed on the instrument panel and would not shut off. computer continued to attempt rebooting. history: the repeated rebooting of the computer has been occurring several times a month since it was purchased in june 2013. three dealer attempts to repair have failed to correct the rebooting. dealer has not replaced any hardware, reportedly only reloaded software. a search of the internet regarding these issues display page after page of related problems with this vehicle.
Reported in: SHELTON CT || Crash: N || VIN #: 1C4RJFBG5EC
SEAT BELTS
incident: while operating vehicle, visual display screen went black (no data). computer attempted reboot and displayed a vehicle phone requires service message. simultaneously, a service air bag and driver seatbelt unbuckled warning visual and audible displayed on the instrument panel and would not shut off. computer continued to attempt rebooting. history: the repeated rebooting of the computer has been occurring several times a month since it was purchased in june 2013. three dealer attempts to repair have failed to correct the rebooting. dealer has not replaced any hardware, reportedly only reloaded software. a search of the internet regarding these issues display page after page of related problems with this vehicle.
Reported in: SHELTON CT || Crash: N || VIN #: 1C4RJFBG5EC
ELECTRICAL SYSTEM
1) driving ~ 45 mph. 2) parking/crash detection sensor on the front driver side makes audible noise for 2 seconds, then noise ceases - this parking/crash detection issue was reported to the dealership 3 days prior. 3) all consoles go blank, to include speedometer (which is digital), temperature, navigation, etc. (driver & center consoles) - hands free phone call linked within the vehicle disconnects midway through call at this time as well. 4) engine appears operational, but seems to be in a lower gear and acceleration is problematic, brakes are sluggish. 5) electrical system in the vehicle reboots while driving ~10 seconds later, displaying multiple warning messages (check engine light, low battery voltage, no abs, suspension system, etc.). 6) pulled the car over at the first safe location ~1/4 mile. 7) vehicle would not go into park, applied emergency brake and turned vehicle off. 8) restarted vehicle, check engine and low battery voltage light remains on, but vehicle appears stable enough to drive ~2 miles home.
Reported in: LEESBURG VA || Crash: N || VIN #: 1C4RJFJG3EC
SERVICE BRAKES
1) driving ~ 45 mph. 2) parking/crash detection sensor on the front driver side makes audible noise for 2 seconds, then noise ceases - this parking/crash detection issue was reported to the dealership 3 days prior. 3) all consoles go blank, to include speedometer (which is digital), temperature, navigation, etc. (driver & center consoles) - hands free phone call linked within the vehicle disconnects midway through call at this time as well. 4) engine appears operational, but seems to be in a lower gear and acceleration is problematic, brakes are sluggish. 5) electrical system in the vehicle reboots while driving ~10 seconds later, displaying multiple warning messages (check engine light, low battery voltage, no abs, suspension system, etc.). 6) pulled the car over at the first safe location ~1/4 mile. 7) vehicle would not go into park, applied emergency brake and turned vehicle off. 8) restarted vehicle, check engine and low battery voltage light remains on, but vehicle appears stable enough to drive ~2 miles home.
Reported in: LEESBURG VA || Crash: N || VIN #: 1C4RJFJG3EC
ENGINE
1) driving ~ 45 mph. 2) parking/crash detection sensor on the front driver side makes audible noise for 2 seconds, then noise ceases - this parking/crash detection issue was reported to the dealership 3 days prior. 3) all consoles go blank, to include speedometer (which is digital), temperature, navigation, etc. (driver & center consoles) - hands free phone call linked within the vehicle disconnects midway through call at this time as well. 4) engine appears operational, but seems to be in a lower gear and acceleration is problematic, brakes are sluggish. 5) electrical system in the vehicle reboots while driving ~10 seconds later, displaying multiple warning messages (check engine light, low battery voltage, no abs, suspension system, etc.). 6) pulled the car over at the first safe location ~1/4 mile. 7) vehicle would not go into park, applied emergency brake and turned vehicle off. 8) restarted vehicle, check engine and low battery voltage light remains on, but vehicle appears stable enough to drive ~2 miles home.
Reported in: LEESBURG VA || Crash: N || VIN #: 1C4RJFJG3EC
ENGINE
the def injector for the 2014 jeep grand cherokee ecodiesel is located underneath the vehicle behind the rear wheels. it is very brittle and sensitive and if a rock or splashing water from the tire hits the injector it will break. the jeep will then give only 200 miles to the driver and then won't start. this severely affects the confidence of long distance travel of the driver. there is no skid plate or protective panel to mitigate this issue except it breaking and getting it fixed under warranty. even with the optional off road packages does it not get a protective panel.
Reported in: OLATHE KS || Crash: N || VIN #: 1C4RJFBM2EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact was included in nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). the contact expressed that three months was an unreasonable amount of time for the repairs. the contact stated that she does not think that chrysler was not putting safety first. the contact wanted to know when parts would be available. the manufacturer was made aware of the failure. the contact has not experienced a failure.
Reported in: RICHMOND WA || Crash: N || VIN #: 1C4RJFAG9EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). the contact mentioned that he was concerned about his safety since the part was not available in order to perform the repairs. the dealer was contacted, who made him aware that there was a waiting list in order to get the repair completed. the manufacturer was made aware of the delay. the contact did not experience the failure. the vehicle current mileage was 27,000.
Reported in: WEST HARRISON NY || Crash: N || VIN #: 1C4RJFAG8EC
SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number 14v154000 (service brakes, hydraulic) however, the part was unavailable. the manufacturer was made aware of the problem. the contact had not experienced a failure.
Reported in: BELFORD NJ || Crash: N || VIN #: 1C4RJFBG6EC
SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2014 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. the manufacturer was notified. the contact had not experienced a failure.
Reported in: LAS VEGAS NV || Crash: N || VIN #: 1C4RJFBG1EC
SERVICE BRAKES
i have no had an incident yet but none of the dealerships are claiming to have the part avaiable and say it is on back order. this is ridiculous that a safety recall is in effect and they do not make every attempt to remedy the problem for a customer who just spent 50,000.00.
Reported in: SCOTT AIR FORCE BASE IL || Crash: N || VIN #: 1C4RJFBT3EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the dealer stated that the parts needed for the repair were unavailable. the contact was placed on a waiting list. the vin was unavailable. the contact had not experienced a failure.
Reported in: GILROY CA || Crash: N || VIN #:
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic ) and stated that the part needed was unavailable to service the vehicle under the recall. the dealer was uncertain of when the part would become available. the manufacturer was notified of the issue. the contact had not experienced a failure.
Reported in: WADSWORTH IL || Crash: N || VIN #: 1C4RJFBG7EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. djr
Reported in: MATTHEWS NC || Crash: N || VIN #: 1C4RJEBG3EC
ELECTRICAL SYSTEM
our vehicle completely lost all power while traveling in heavy traffic in the left hand lane of a major four lane highway at ~75 miles per hour putting us in a very dangerous situation due to the difficulty maneuvering (loss of steering and brakes) the vehicle across three lanes to the right side emergency lane. several different tow trucks had to be called causing us to be left sitting for hours on a hazardous interstate. the vehicle was never able to be restarted until it had been at the dealership several hours. the consumer experienced an identical failure on august 16,2014 updated 09/10/14
Reported in: MACON GA || Crash: N || VIN #: 1C4RJECT7EC
ENGINE
our vehicle completely lost all power while traveling in heavy traffic in the left hand lane of a major four lane highway at ~75 miles per hour putting us in a very dangerous situation due to the difficulty maneuvering (loss of steering and brakes) the vehicle across three lanes to the right side emergency lane. several different tow trucks had to be called causing us to be left sitting for hours on a hazardous interstate. the vehicle was never able to be restarted until it had been at the dealership several hours. the consumer experienced an identical failure on august 16,2014 updated 09/10/14
Reported in: MACON GA || Crash: N || VIN #: 1C4RJECT7EC
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
tl * the contact owns a 2014 jeep grand cherokee. while driving various speeds, the vehicle failed to accelerate and stalled. there were two messages that appeared on the instrument panel: exhaust filter nearing flow and drive at highway speed to remedy. the vehicle was diagnosed by the dealer, but the results were unknown. the vehicle was not repaired and the manufacturer was notified. the approximate failure mileage was 4,294.
Reported in: SKAGWAY AK || Crash: N || VIN #: 1C4RJFJM1EC
UNKNOWN OR OTHER
at random times, transmission sticks between drive and sport...and won't shift and car slows down. have to pull out of traffic and stop to get transmission back in gear. vehicle brought in for service july 2014 to dealership, within a month....same problem. this vehicle is unsafe and dangerous to drive. prior to this...i had the check engine light come on 4 times.
Reported in: CENTENNIAL CO || Crash: N || VIN #: 1C4RJFAG4EC
STRUCTURE
tl* the contact owns a 2014 jeep grand cherokee. the contact received notification for nhtsa campaign id number: 13v252000 (fuel system, gasoline, structure). the contact stated that the repair was not taken care of in a reasonable amount of time. the dealer indicated that the part was not available. the contact had not experienced a failure. the manufacturer was made aware of the issue.
Reported in: BRIDGEPORT WV || Crash: N || VIN #: 1C4RJFBG6EC
FUEL SYSTEM, GASOLINE
tl* the contact owns a 2014 jeep grand cherokee. the contact received notification for nhtsa campaign id number: 13v252000 (fuel system, gasoline, structure). the contact stated that the repair was not taken care of in a reasonable amount of time. the dealer indicated that the part was not available. the contact had not experienced a failure. the manufacturer was made aware of the issue.
Reported in: BRIDGEPORT WV || Crash: N || VIN #: 1C4RJFBG6EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received notification for nhtsa campaign recall number: 14v154000 (service brakes and service brakes, hydraulic) and stated that the parts were not available. the dealer did not give a specific date when the parts would be available. the manufacturer was also notified and could not provide an estimated date for when the recall repair would be performed. there were no failures at this time.
Reported in: SEYMOUR CT || Crash: N || VIN #: 1C4RJFBG6EC
SERVICE BRAKES
received notification of safety recall p14/nhtsa 14v-154 in may, 2014. called the dealer. they put the vehicle on list and promised to call when they received parts. multiple calls to dealer have yielded no results. i am told repeatedly that i am on list and they will call when the parts come in. received 2nd recall notice for same recall: p14/nhtsa 14v-154 august 12, 2014. again i called the dealer with no results. i am continually told i am on list and they will be in touch.
Reported in: MIDDLEBURY CT || Crash: N || VIN #: 1C4RJFCG0EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). however, the part needed was unavailable to perform the repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Reported in: LAMESA CA || Crash: N || VIN #: 1C4RJEAG6EC
FUEL/PROPULSION SYSTEM
pressed on gas pedal to go across intersection and car did not go, then all of a sudden the car lunged out into traffic and hit two other cars in the intersection.
Reported in: HARRISBURG NC || Crash: Y || VIN #: 1C4RJEBG7EC
UNKNOWN OR OTHER
this is the second time where we have complete loss of power, steering, brakes etc affected and is a serious safety defect. both incidents reported to the nhtsa site and both incidents occurred after approximately 90 miles or 1.5 hours of travel. this is a serious safety defect and owners need to be notified and a recall remedy initiated.
Reported in: MACON GA || Crash: N || VIN #: 1C4RJECT7EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the parts needed for the repair were unavailable. the dealer did not know when the parts would become available. the contact had not experienced a failure.
Reported in: FLOWERY BRANCH GA || Crash: N || VIN #: 1C4RJFCGXEC
VEHICLE SPEED CONTROL
trying to set cruise control on 2014 jeep grand cherokee laredo, pushed the set + button to set cruise speed, but would not set. also tried to just accelerate using the set + button and this would also not increase cruise speed. after numerous times of pushing set + the vehicle would speed up at a higher rate of speed than the one or two clicks. had to eventually quit using cruise control and it is was unrealiable. have used in past w/o incident. had vehicle in for routine maintenance on 8/13/2014 and this was not an issue addressed in any recalls or program updates.
Reported in: MADISON WI || Crash: N || VIN #: 1C4RJFAG7EC
ENGINE
i was driving on the highway where i spend most of my time while in my vehicle putting over 30k miles on my car in one year to get back and forth to work and while jumping on a major route 101a in nh where cars drive very fast my engine shuts down and i can not do anything but put on my hazard lights and hope the cars passing at 65mph dont hit me. this happened at least 3 - 5 times afterward and even a couple of times after having the dealer looking into the vehicle and i have been told it was a software update but they are unable to provide me with the details of what the software update is and what it resolves. i have since had the issue and brought it in for service numerous times and i told the same thing over and over and they keep reinstalling my software and tell me that it's all set and i am no longer satisfied nor feel safe in my vehicle that i put a lot of highway miles to get back and forth to work. please help since nobody is able to help me and since i put on so many miles i am unable to be covered by the lemon law within a short period of owning the vehicle and its very frustrating.
Reported in: MILFORD NH || Crash: N || VIN #: 1C4RJFAG3EC
SERVICE BRAKES
i was driving on the highway where i spend most of my time while in my vehicle putting over 30k miles on my car in one year to get back and forth to work and while jumping on a major route 101a in nh where cars drive very fast my engine shuts down and i can not do anything but put on my hazard lights and hope the cars passing at 65mph dont hit me. this happened at least 3 - 5 times afterward and even a couple of times after having the dealer looking into the vehicle and i have been told it was a software update but they are unable to provide me with the details of what the software update is and what it resolves. i have since had the issue and brought it in for service numerous times and i told the same thing over and over and they keep reinstalling my software and tell me that it's all set and i am no longer satisfied nor feel safe in my vehicle that i put a lot of highway miles to get back and forth to work. please help since nobody is able to help me and since i put on so many miles i am unable to be covered by the lemon law within a short period of owning the vehicle and its very frustrating.
Reported in: MILFORD NH || Crash: N || VIN #: 1C4RJFAG3EC
SERVICE BRAKES
i had a recall on my brake booster..which have been close to three months ago. each time i get the answer __your name is still on the list. i don't know what the hold-up is , but if its a hazard to me or my family i need it fix...
Reported in: HOUSTON MS || Crash: N || VIN #: 12C4RJEAGXE
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified. the vin was unavailable. the contact had not experienced a failure.
Reported in: FORT WORTH TX || Crash: N || VIN #:
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. the manufacturer was notified. the contact had not experienced a failure.
Reported in: NEWTOWN CT || Crash: N || VIN #: 1C4RJFAG6EC
ELECTRICAL SYSTEM
message on nav screen says "vehicle phone requires service" dealer does not understand the problem and cannot repair. image on rear view camera flickers (dealer cannot understand)
Reported in: CANONSBURG PA || Crash: N || VIN #: 1C4RJFBG1EC
SERVICE BRAKES
in accordance with a safety recall notice i received (p14/nhtsa 14v-154), i contacted my jeep dealer, carl burger dodge chrysler jeep ram world, la mesa, ca, to schedule an appointment to have my brake booster evaluated and replaced. the service department representative confirmed over the phone that my vehicle was affected by the recall and that my vehicle's brake booster would need to be replaced. she told me that my name would be added to a waiting list, and that i would be notified when the dealership had received the replacement part. i asked her to estimate the waiting time period. she informed me (1) that there were more than 260 customers ahead of me on this waiting list, (2) that the dealership had only received 45 parts so far, and (3) that the dealership was receiving new parts at a rate of only five per week. by my rough calculations, this means that i (and other customers) could expect to wait 43+ weeks (viz., nearly one year) before receiving the replacement part. given the grave risks associated with untimely replacement of the brake booster, as expressed in the recall notice, i find this timeframe to be entirely unacceptable and unreasonable. i urge the nhtsa to look into this matter further. thank you for your time and consideration.
Reported in: CARLSBAD CA || Crash: N || VIN #: 1C4RJEAG0EC
FUEL/PROPULSION SYSTEM
sudden shutdown of eco-diesel with fuel still present in tank, dealer identified faulty fuel tank pump. no replacement part available, no estimated time frame for available replacement. less than 3000 miles on car. jeep tech in detroit knew of problem indicating that others have reported similar events. jeep recommendation is keep fuel level above 1/2 tank with no permanent solution or fix available at this time
Reported in: HELENA MT || Crash: N || VIN #: 1C4RJFCM0EC
VEHICLE SPEED CONTROL
at approximately 12:50pm, while driving in sport mode, going up a hill, i was accelerating normally at a reasonable pace after making a right-hand turn. the acceleration pedal around 30 mph disengaged from my foot and floored itself, and continued accelerating. despite pushing on the break pedal repeatedly. i could not initially un-stick the accelerator pedal using my foot. the engine made some noise and a warning with a red light appeared on the instrument panel: "service electronic throttle". because the breaks were not working i engaged the gear shift to turn to the vehicle from s/sport mode back to d/drive mode. i pressed the break pedal again and again, still nothing. the jeep reached above 72-77 mph+ on that street highway. i was well beyond concerned for my own safety but for the safety of the intersection in which i was about to approach. finally, i wedged my shoe in between the floor and the accelerator pedal (which was difficult b/c it would not budge), the pedal finally released, but there was still no immediate reaction from the engine until 1-2 complete seconds later. i could have been seriously injured, seriously hurt others, or died.
Reported in: CARLSBAD CA || Crash: N || VIN #: 1C4RJFBG6EC
ENGINE
at approximately 12:50pm, while driving in sport mode, going up a hill, i was accelerating normally at a reasonable pace after making a right-hand turn. the acceleration pedal around 30 mph disengaged from my foot and floored itself, and continued accelerating. despite pushing on the break pedal repeatedly. i could not initially un-stick the accelerator pedal using my foot. the engine made some noise and a warning with a red light appeared on the instrument panel: "service electronic throttle". because the breaks were not working i engaged the gear shift to turn to the vehicle from s/sport mode back to d/drive mode. i pressed the break pedal again and again, still nothing. the jeep reached above 72-77 mph+ on that street highway. i was well beyond concerned for my own safety but for the safety of the intersection in which i was about to approach. finally, i wedged my shoe in between the floor and the accelerator pedal (which was difficult b/c it would not budge), the pedal finally released, but there was still no immediate reaction from the engine until 1-2 complete seconds later. i could have been seriously injured, seriously hurt others, or died.
Reported in: CARLSBAD CA || Crash: N || VIN #: 1C4RJFBG6EC
SERVICE BRAKES
at approximately 12:50pm, while driving in sport mode, going up a hill, i was accelerating normally at a reasonable pace after making a right-hand turn. the acceleration pedal around 30 mph disengaged from my foot and floored itself, and continued accelerating. despite pushing on the break pedal repeatedly. i could not initially un-stick the accelerator pedal using my foot. the engine made some noise and a warning with a red light appeared on the instrument panel: "service electronic throttle". because the breaks were not working i engaged the gear shift to turn to the vehicle from s/sport mode back to d/drive mode. i pressed the break pedal again and again, still nothing. the jeep reached above 72-77 mph+ on that street highway. i was well beyond concerned for my own safety but for the safety of the intersection in which i was about to approach. finally, i wedged my shoe in between the floor and the accelerator pedal (which was difficult b/c it would not budge), the pedal finally released, but there was still no immediate reaction from the engine until 1-2 complete seconds later. i could have been seriously injured, seriously hurt others, or died.
Reported in: CARLSBAD CA || Crash: N || VIN #: 1C4RJFBG6EC
STRUCTURE:BODY
4 car pileup on i684 putnam county ny, in which our vehicle was 3rd in line, this is horrible section of highway were connecticut drivers need to merge to the far right lane (3 lane hwy) to exit towards connecticut. as the trooper and tow truck driver told me "they pull vehciles off that section every day." the incident took place in the far left lane (passing) the first vehicle (connecticut license plates) slammed brakes to attempt to merge to the center lane, 2nd vehicle in line also slammed brakes to attemp to miss car 1 and cars 3 (our vehicle ) slams into car 2. the vehicle behind us 4th in line also made contact with us with very very light damage. vehicle 4 was the only vehicle that didnt need to be towed from the scene. our jeep was almost as direct as a front hit as you can get just slight more towards the passenger side. radiator support is pushed all the way to the engine block, both front fenders buckeled into the driver and passenger doors which made the fire departs have to pry the drivers door open. windshields is also cracked untop of much more damage, no air bags deployed and my fiance (the driver) was brought by ambulance to the er and suffered a broken nose by the impact causing her to slam face against the steering wheel , and some other bruises and pain in neck and back area.
Reported in: CARMEL NY || Crash: Y || VIN #: 1C4RJFAG0EC
SERVICE BRAKES
i got a recall notice on june 2, 2014 for a possible brake booster issue. i called southern maine motors (where i purchased the jeep band new) on june 2, 2014, june 20, 2014 and july 15, 2014 and all of those times i called they say they did not have the parts in. so i called the nhtsa the first part of july, 2014 and complained and they sent me a follow-up letter - this has still not been taken care of. on july 15, 2014 i was placed on the waiting list and they said they would call me when the parts came in. this is unacceptable, i have had nothing but recall after recall on this brand new vehicle. i called ann arbor, mi office and they stated that there were infact parts sent to southern maine motors and i still have yet to be in to get this fixed, now winter is coming. what is wrong with chrysler? you would think that if you are going to recall your product, they would have the parts in to take care of us. i want this resolved asap.
Reported in: CUMBERLAND CENTER ME || Crash: N || VIN #: 1C4RJFAG7EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
Reported in: EAST GREENWICH RI || Crash: N || VIN #: 1J4RR4GG7BC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) and stated that the part was unavailable to perform the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Reported in: HOLLY SPRINGS NC || Crash: N || VIN #: 1C4RJEBT4EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received notification for nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). the contact stated that the vehicle was taken to a dealer and was informed that the recall part was unavailable. the dealer informed that one part was being received per week. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Reported in: EGG HARBOR TOWNSHIP NJ || Crash: N || VIN #: 1C4RJFBG2EC
VISIBILITY/WIPER
i have been leasing a 2014 jeep grand cherokee for roughly ten months. throughout that time, i have been notified at least three times of active safety recall notices for my vehicle. my vehicle shows computer modules broken which as a result has disabled my air bags. in addition, my vehicle has a safety recall for a brake booster and now an inoperative vanity lamp which may cause a fire. my vehicle is entirely and completely unsafe to drive and chrysler jeep is not taking the appropriate immediate action to rectify this event. i am being forced to drive a vehicle with possibly deteriorated brakes, and disabled air bags.
Reported in: WASHINGTON DC || Crash: N || VIN #: 1C4RJFBT4EC
SERVICE BRAKES
i have been leasing a 2014 jeep grand cherokee for roughly ten months. throughout that time, i have been notified at least three times of active safety recall notices for my vehicle. my vehicle shows computer modules broken which as a result has disabled my air bags. in addition, my vehicle has a safety recall for a brake booster and now an inoperative vanity lamp which may cause a fire. my vehicle is entirely and completely unsafe to drive and chrysler jeep is not taking the appropriate immediate action to rectify this event. i am being forced to drive a vehicle with possibly deteriorated brakes, and disabled air bags.
Reported in: WASHINGTON DC || Crash: N || VIN #: 1C4RJFBT4EC
AIR BAGS
i have been leasing a 2014 jeep grand cherokee for roughly ten months. throughout that time, i have been notified at least three times of active safety recall notices for my vehicle. my vehicle shows computer modules broken which as a result has disabled my air bags. in addition, my vehicle has a safety recall for a brake booster and now an inoperative vanity lamp which may cause a fire. my vehicle is entirely and completely unsafe to drive and chrysler jeep is not taking the appropriate immediate action to rectify this event. i am being forced to drive a vehicle with possibly deteriorated brakes, and disabled air bags.
Reported in: WASHINGTON DC || Crash: N || VIN #: 1C4RJFBT4EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). however, the part that was needed to remedy the recall was unavailable. the manufacturer was not made aware of the issue. the contact had not experience a failure.
Reported in: SHREWSBURY MA || Crash: N || VIN #: 1C4RJFAG9EC
ELECTRICAL SYSTEM
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made of aware of the issue. the contact had not experienced a failure.
Reported in: PEACHTREE CITY GA || Crash: N || VIN #: 1C4RJEAG7EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made of aware of the issue. the contact had not experienced a failure.
Reported in: PEACHTREE CITY GA || Crash: N || VIN #: 1C4RJEAG7EC
SERVICE BRAKES
i received a notice from chrysler regarding their recall p-16 involving the corrosion of the brake booster housing. in late june i contacted the dealership where i purchased my vehicle and was advised that chrysler was only providing between 1 and 5 repair kits per week and that there were 30 vehicles ahead of mine to be repaired. i contacted the dealer today (sept 3rd) and questioned when i could bring my vehicle in and was told a date could not be given due to a lack of parts from chrysler. i then contacted chrysler and was given the same information, due to the millions of vehicles involved their supplier could only provide a limited number of parts each week to fix this recall. clearly chrysler has issued the recall to use in their defense in future law suits but are dragging their corporate feet delivering the required replacement parts.
Reported in: SEYMOUR CT || Crash: N || VIN #: 1C4RJFBT4EC
SERVICE BRAKES
1. when adaptive cruise control is set and vehicle has to adjust speed, there is a static noise coming from under the steering column. 2. when adaptive cruise control is set, vehicle will accelerate when approaching vehicles instead of slowing down. 3. vehicle brakes on it's own and displays "brake" in display when more than 3 car lengths away. this happened with and without vehicle adaptive cruise control set. as a side note, chrysler/jeep has not been responding to our dealer to rectify these problems.
Reported in: ORO VALLEY AZ || Crash: N || VIN #: 1C4RJEBT0EC
EQUIPMENT ADAPTIVE
1. when adaptive cruise control is set and vehicle has to adjust speed, there is a static noise coming from under the steering column. 2. when adaptive cruise control is set, vehicle will accelerate when approaching vehicles instead of slowing down. 3. vehicle brakes on it's own and displays "brake" in display when more than 3 car lengths away. this happened with and without vehicle adaptive cruise control set. as a side note, chrysler/jeep has not been responding to our dealer to rectify these problems.
Reported in: ORO VALLEY AZ || Crash: N || VIN #: 1C4RJEBT0EC
VEHICLE SPEED CONTROL
1. when adaptive cruise control is set and vehicle has to adjust speed, there is a static noise coming from under the steering column. 2. when adaptive cruise control is set, vehicle will accelerate when approaching vehicles instead of slowing down. 3. vehicle brakes on it's own and displays "brake" in display when more than 3 car lengths away. this happened with and without vehicle adaptive cruise control set. as a side note, chrysler/jeep has not been responding to our dealer to rectify these problems.
Reported in: ORO VALLEY AZ || Crash: N || VIN #: 1C4RJEBT0EC
ENGINE
purchased 2014 jeep grand cherokee overland on january 1, 2014. engine malfunction indicator light ("mil") engaged on multiple occasions in 1st 6 months of lease. codes are p035 knock sensor (3 times- 4/4/14, 4/11/14, 5/2/14) code p0520 oil sensor (5/19/14) and car has been at dealership since 8/26 for new unidentified issue also related to mil. car is also subject to most recent safety recall (vanity light/fire). car is unsuitable for driving with small children. concerned that multiple related issues are part of a larger safety issue.
Reported in: WHITE PLAINS NY || Crash: N || VIN #: 1C4RJFCG5EC
ELECTRICAL SYSTEM
purchased 2014 jeep grand cherokee overland on january 1, 2014. engine malfunction indicator light ("mil") engaged on multiple occasions in 1st 6 months of lease. codes are p035 knock sensor (3 times- 4/4/14, 4/11/14, 5/2/14) code p0520 oil sensor (5/19/14) and car has been at dealership since 8/26 for new unidentified issue also related to mil. car is also subject to most recent safety recall (vanity light/fire). car is unsuitable for driving with small children. concerned that multiple related issues are part of a larger safety issue.
Reported in: WHITE PLAINS NY || Crash: N || VIN #: 1C4RJFCG5EC
UNKNOWN OR OTHER
purchased 2014 jeep grand cherokee overland on january 1, 2014. engine malfunction indicator light ("mil") engaged on multiple occasions in 1st 6 months of lease. codes are p035 knock sensor (3 times- 4/4/14, 4/11/14, 5/2/14) code p0520 oil sensor (5/19/14) and car has been at dealership since 8/26 for new unidentified issue also related to mil. car is also subject to most recent safety recall (vanity light/fire). car is unsuitable for driving with small children. concerned that multiple related issues are part of a larger safety issue.
Reported in: WHITE PLAINS NY || Crash: N || VIN #: 1C4RJFCG5EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for recall nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). the dealer could not repair the vehicle for four months because the parts were not available. the manufacturer was made aware of the issue. the vehicle had not experience the failure.
Reported in: MEDFORD NY || Crash: N || VIN #: 1C4RJFBG6EC
EXTERIOR LIGHTING
automatic headlight dimmer system - high-beam to low-beam non-operable. i believe the sensor device behind the rearview mirror is faulty.
Reported in: DUBOIS PA || Crash: N || VIN #: 1C4-RJFBG0E
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, hydraulic). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was not available.
Reported in: AUSTIN TX || Crash: N || VIN #:
UNKNOWN OR OTHER
•approximately twenty nine (29) days after purchasing the vehicle i began to have trouble with the 911 button on the rearview mirror flashing red which would lead to a message on the navigation screen which read “vehicle phone requires service contact dealer”. •the vehicle has been returned to the dealer for service on 12/21/13, 5/17/14, 7/21/14 and 7/29/14 for this 911 button issue on 5/17/14 said vehicle was returned to the crowley service dept. for the same problem of the 911 button flashing and the message on the navigation screen reading “vehicle phone requires service contact dealer.” on 7/21/14 said vehicle was again brought to the crowley service dept. for a multitude of issues: •again the 911 light on the rearview mirror was flashing and the navigation screen read “vehicle phone requires service contact dealer”. •the airbag light on the dashboard was illuminated: •the seatbelt indicators for both driver and passenger were lit up and would not stop “dinging” regardless of proper use or there not being a passenger in the seat •the rpms would suddenly skyrocket and the vehicle would make a “vroom” noise while the digital screen read “service shifter”: •the air conditioning system was blowing warm air. on 7/29/14 said vehicle was returned to the crowley service dept. for a completely non-functional a/c system. on 7/31/14, after having the vehicle back from the crowley service dept for less than 24 hours, i attempted to answer a phone call using the bluetooth software in said jeep. the in dash phone displayed on the navigation screen no longer rings to notify the driver of an incoming call. attempts to select the green button to answer the calls lead to a transfer of audio from bluetooth to the handheld device, (illegal to use while driving in ct), and the call is terminated.
Reported in: MIDDLEBURY CT || Crash: N || VIN #: 1C4RJFBG9EC
ELECTRICAL SYSTEM
•approximately twenty nine (29) days after purchasing the vehicle i began to have trouble with the 911 button on the rearview mirror flashing red which would lead to a message on the navigation screen which read “vehicle phone requires service contact dealer”. •the vehicle has been returned to the dealer for service on 12/21/13, 5/17/14, 7/21/14 and 7/29/14 for this 911 button issue on 5/17/14 said vehicle was returned to the crowley service dept. for the same problem of the 911 button flashing and the message on the navigation screen reading “vehicle phone requires service contact dealer.” on 7/21/14 said vehicle was again brought to the crowley service dept. for a multitude of issues: •again the 911 light on the rearview mirror was flashing and the navigation screen read “vehicle phone requires service contact dealer”. •the airbag light on the dashboard was illuminated: •the seatbelt indicators for both driver and passenger were lit up and would not stop “dinging” regardless of proper use or there not being a passenger in the seat •the rpms would suddenly skyrocket and the vehicle would make a “vroom” noise while the digital screen read “service shifter”: •the air conditioning system was blowing warm air. on 7/29/14 said vehicle was returned to the crowley service dept. for a completely non-functional a/c system. on 7/31/14, after having the vehicle back from the crowley service dept for less than 24 hours, i attempted to answer a phone call using the bluetooth software in said jeep. the in dash phone displayed on the navigation screen no longer rings to notify the driver of an incoming call. attempts to select the green button to answer the calls lead to a transfer of audio from bluetooth to the handheld device, (illegal to use while driving in ct), and the call is terminated.
Reported in: MIDDLEBURY CT || Crash: N || VIN #: 1C4RJFBG9EC
ENGINE
•approximately twenty nine (29) days after purchasing the vehicle i began to have trouble with the 911 button on the rearview mirror flashing red which would lead to a message on the navigation screen which read “vehicle phone requires service contact dealer”. •the vehicle has been returned to the dealer for service on 12/21/13, 5/17/14, 7/21/14 and 7/29/14 for this 911 button issue on 5/17/14 said vehicle was returned to the crowley service dept. for the same problem of the 911 button flashing and the message on the navigation screen reading “vehicle phone requires service contact dealer.” on 7/21/14 said vehicle was again brought to the crowley service dept. for a multitude of issues: •again the 911 light on the rearview mirror was flashing and the navigation screen read “vehicle phone requires service contact dealer”. •the airbag light on the dashboard was illuminated: •the seatbelt indicators for both driver and passenger were lit up and would not stop “dinging” regardless of proper use or there not being a passenger in the seat •the rpms would suddenly skyrocket and the vehicle would make a “vroom” noise while the digital screen read “service shifter”: •the air conditioning system was blowing warm air. on 7/29/14 said vehicle was returned to the crowley service dept. for a completely non-functional a/c system. on 7/31/14, after having the vehicle back from the crowley service dept for less than 24 hours, i attempted to answer a phone call using the bluetooth software in said jeep. the in dash phone displayed on the navigation screen no longer rings to notify the driver of an incoming call. attempts to select the green button to answer the calls lead to a transfer of audio from bluetooth to the handheld device, (illegal to use while driving in ct), and the call is terminated.
Reported in: MIDDLEBURY CT || Crash: N || VIN #: 1C4RJFBG9EC
VEHICLE SPEED CONTROL
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic), nhtsa campaign number: 14v293000 (vehicle speed control) and nhtsa campaign number: 14v391000. however, the parts were not available for each recall. the dealer was unaware when the parts would become available. the manufacturer was unable to provide an estimated time frame when the parts would be available. the contact had not experienced a failure.
Reported in: VENTNOR NJ || Crash: N || VIN #: 1C4RJFCG5EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic), nhtsa campaign number: 14v293000 (vehicle speed control) and nhtsa campaign number: 14v391000. however, the parts were not available for each recall. the dealer was unaware when the parts would become available. the manufacturer was unable to provide an estimated time frame when the parts would be available. the contact had not experienced a failure.
Reported in: VENTNOR NJ || Crash: N || VIN #: 1C4RJFCG5EC
SERVICE BRAKES
tl- the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) along with 14v391000 (electrical) and stated that the parts were not available for months. the dealer did not give a specific date when the parts would become available. the manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repairs. the contact was not experiencing a failure. dyd
Reported in: NEWTOWN PA || Crash: N || VIN #: 1C4RJFBG2EC
VISIBILITY/WIPER
tl- the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) along with 14v391000 (electrical) and stated that the parts were not available for months. the dealer did not give a specific date when the parts would become available. the manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repairs. the contact was not experiencing a failure. dyd
Reported in: NEWTOWN PA || Crash: N || VIN #: 1C4RJFBG2EC
ELECTRICAL SYSTEM
tl- the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) along with 14v391000 (electrical) and stated that the parts were not available for months. the dealer did not give a specific date when the parts would become available. the manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repairs. the contact was not experiencing a failure. dyd
Reported in: NEWTOWN PA || Crash: N || VIN #: 1C4RJFBG2EC
SERVICE BRAKES
tl- the contact owns a 2014 jeep grand cherokee. the contact received notification for nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) and stated that the part was unavailable. the dealer was uncertain of when the part would become available to service the vehicle under the recall. the manufacturer was notified of the issue and stated that they were only distributing two parts per shipment. the contact had not experienced a failure. djr
Reported in: CANDIA NH || Crash: N || VIN #: 1C4RJFAG0EC
AIR BAGS
tl-the contact owns a 2014 jeep grand cherokee. the contact stated that while driving approximately 59 mph, the contact crashed into a guard rail. the vehicle went airborne and landed in a ditch of water. the air bags failed to deploy. a police report was not filed. the contact sustained an injured back, the front passenger had to get stitches from the impact of the window glass, and the rear seat passenger had water in the lungs and contusions to his head, which all required medical attention. the vehicle was destroyed. the manufacturer was notified of the failure. the approximate failure mileage was 2,000. djr
Reported in: BALLSTON SPA NY || Crash: Y || VIN #: 1C4RJFBG4EC
UNKNOWN OR OTHER
i have had this suv for almost one year. on multiply instances i have thought to have put this truck in park, but it has either gone into neutral or reverse. it comes with an electronic shifter. because it is electronic it has the same position in any and all of the four desired gears. further complicating the process of making sure the truck is in the desired gear is that the only way to tell what gear you are in is by an illuminated shifter with letters p r n d/s ... when it very sunny or you have the sunroof shade open it is even more difficult. having the sunroof open on a sunny day(different than just the shade open) it is almost impossibe!! i believe something tragic will occur eventually if this not corrected. it wont with me because i am very aware of the situation. but someone somewhere will not be as aware of it as i am! i have the same truck in 2009 and it does not operate in that method. i do not know how many other vehicles operate manner but i will not be buying another one and thought others deserved this information.
Reported in: BREWSTER NY || Crash: N || VIN #: 1C4RJFDJ6EC
POWER TRAIN
2014 jeep grand cherokee. consumer writes in regards to transmission issues. *smd the consumer stated twice, he encountered a serious problem. when he attempted to make a turn, the vehicle almost stalled. he tried pumping the accelerator, but the vehicle would only move at a crawl. the second incident occurred on july 31, 2014, the consumer was attempting to make a turn, when the vehicle almost stalled. the consumer was informed there were some wires that rubbed against something that caused the engine to stall. *jb
Reported in: SPOKANE WA || Crash: N || VIN #:
ELECTRICAL SYSTEM
2014 jeep grand cherokee. consumer writes in regards to transmission issues. *smd the consumer stated twice, he encountered a serious problem. when he attempted to make a turn, the vehicle almost stalled. he tried pumping the accelerator, but the vehicle would only move at a crawl. the second incident occurred on july 31, 2014, the consumer was attempting to make a turn, when the vehicle almost stalled. the consumer was informed there were some wires that rubbed against something that caused the engine to stall. *jb
Reported in: SPOKANE WA || Crash: N || VIN #:
SERVICE BRAKES
tl- the contact owns a 2014 jeep grand cherokee. the contact had received nhtsa campaigns 14v154000(service brakes , service brakes, hydraulic) and 14v391000 and stated that the parts were unavailable. the dealer was uncertain when the parts would become available to service the vehicle under the recall. the manufacturer was not notified of the problem and the contact had not experienced a failure.gb
Reported in: LYNCHBURG VA || Crash: N || VIN #: 1C4RJFAG1EC
ELECTRICAL SYSTEM
tl- the contact owns a 2014 jeep grand cherokee. the contact had received nhtsa campaigns 14v154000(service brakes , service brakes, hydraulic) and 14v391000 and stated that the parts were unavailable. the dealer was uncertain when the parts would become available to service the vehicle under the recall. the manufacturer was not notified of the problem and the contact had not experienced a failure.gb
Reported in: LYNCHBURG VA || Crash: N || VIN #: 1C4RJFAG1EC
POWER TRAIN
transmission locks up after starting, unable to shift into any gear, and malfunction indicator light "mil" is illuminated. in order to get the vehicle to move it must be shut off and on, sometimes more than one time. after 4 incidents, jeep gc was brought to local service dept. where several flash updates were preformed to vehicles computer and valve body pump box was ordered. jeep was returned for service 3 weeks later where transmission pump box was replaced and transmission re-trained. since then the issue has continued to occur on 3 separate occasions. additionally, now the diesel exhaust regeneration comes on every 30-40 miles where the car must continue to be run until regen has completed, no changes had been made to driving habits and prior to transmission work regen had never needed to come on. it is unknown if the jeep gc can move when the mil and locked shifter occur as the issue has occurred only in flat areas (mostly home garage), however this could be a deadly issue if parked on hill and if vehicle transmission is not locking gears and can move forward or back. it does not appear that this is the case but can not be ruled out. vehicle is going back in for service and transmission replacement. based on research online it would appear transmission issues with the 2014 jeep gc are widespread and even after repairs are preformed the vehicle never drives properly or as it did previously and usually hesitates, shifts hard or jerks forward which is also very dangerous as it seems to be sporadic and unpredictable for drivers.
Reported in: HEBRON KY || Crash: N || VIN #: 1C4RJFJM1EC
SERVICE BRAKES
tl - the contact owns a 2014 jeep grand cherokee. the contact vin number was included in nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) the contact received a recall notice for vehicle and was told the parts were back ordered. the contact stated three months was not a reasonable amount of time for a recall repair. the vehicle was not repaired. the manufacturer was contacted. the contact had not experienced a failure. bt
Reported in: PHILADELPHIA PA || Crash: N || VIN #: 1C4RJFJG1EC
ELECTRICAL SYSTEM
tl-the contact owns a 2014 jeep grand cherokee. the contact the received notification of nhtsa campaign number: 14v391000 (electrical). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. ne
Reported in: PEARLAND TX || Crash: N || VIN #: 1C4RJEJG1EC
SERVICE BRAKES
tl- the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v154000 (service brakes and service brakes hydraulic), 14v391000 (electrical) and stated that the part was not available. the dealer did not give a specific date for when the part would become available. the manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. the contact did not experience a failure. dyd
Reported in: NEW MILFORD CT || Crash: N || VIN #: 1C4RJFBG0EC
ELECTRICAL SYSTEM
tl- the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v154000 (service brakes and service brakes hydraulic), 14v391000 (electrical) and stated that the part was not available. the dealer did not give a specific date for when the part would become available. the manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. the contact did not experience a failure. dyd
Reported in: NEW MILFORD CT || Crash: N || VIN #: 1C4RJFBG0EC
VISIBILITY/WIPER
tl- the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v154000 (service brakes and service brakes hydraulic), 14v391000 (electrical) and stated that the part was not available. the dealer did not give a specific date for when the part would become available. the manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. the contact did not experience a failure. dyd
Reported in: NEW MILFORD CT || Crash: N || VIN #: 1C4RJFBG0EC
SERVICE BRAKES
brakes failed at stop light, car rolled forward, hitting the car in front of me. going less than 5 mph.
Reported in: VISTA CA || Crash: Y || VIN #: 1C4RJEAG9EC
POWER TRAIN
transmission will shudder while accelerating making the vehicle dangerous and difficult to control. vehicle has been to the dealer multiple times and they have yet to fix it. research has led me to believe that this is impacting many other jeep's on the road today. i do not believe they are safe to be on the road until the problem is remedied.
Reported in: COLORADO SPRINGS CO || Crash: N || VIN #: 1C4RJFBM3EC
ENGINE
while entering a busy interstate and accelerating from a stop to 65 mph on the onramp, the jeep grand cheroke drive train began shuddering violently and would not stop. it felt like the vehicle was running over severe bumps in the road yet the surface was free of defects. i was disoriented by the shaking sensation which would stop if i decelerate but returned immediately when accelerating to merge. i was forced off the road by faster traffic and my inability to speed up. i had to stop on the roadside and attempt to merge again when traffic cleared. my re-attempt to accelerate caused shuddering again at 45 mph. i pulled over again and shut the vehicle off. i restarted and, on my third attempt, accelerated very aggressively with the vehicle shuddering at 45 mph up to 65 mph. when i quite accelerating th e shudder quit. this violent drive train shudder has occured often since then. i have learned that this occurs most often in the first 10 miles of operation and i can minimize the shudder when it occurs by accelerating at full throttle which is unsafe. my online research indicates others are complaining of this same issue in various auto forums. i have had my jeep dealer apply service updates and test drive the vehicle but jeep has yet to fix this issue. in my opinion, this is rediculous in a new car and is a drive ability and safety concern.
Reported in: JACKSON TN || Crash: N || VIN #:
POWER TRAIN
while entering a busy interstate and accelerating from a stop to 65 mph on the onramp, the jeep grand cheroke drive train began shuddering violently and would not stop. it felt like the vehicle was running over severe bumps in the road yet the surface was free of defects. i was disoriented by the shaking sensation which would stop if i decelerate but returned immediately when accelerating to merge. i was forced off the road by faster traffic and my inability to speed up. i had to stop on the roadside and attempt to merge again when traffic cleared. my re-attempt to accelerate caused shuddering again at 45 mph. i pulled over again and shut the vehicle off. i restarted and, on my third attempt, accelerated very aggressively with the vehicle shuddering at 45 mph up to 65 mph. when i quite accelerating th e shudder quit. this violent drive train shudder has occured often since then. i have learned that this occurs most often in the first 10 miles of operation and i can minimize the shudder when it occurs by accelerating at full throttle which is unsafe. my online research indicates others are complaining of this same issue in various auto forums. i have had my jeep dealer apply service updates and test drive the vehicle but jeep has yet to fix this issue. in my opinion, this is rediculous in a new car and is a drive ability and safety concern.
Reported in: JACKSON TN || Crash: N || VIN #:
ELECTRICAL SYSTEM
tl- the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign id number:14v154000 (service brakes and service brakes hydraulic), 14v391000 (electrical) and stated that the part was not available. the dealer did not give a specific date for when the part would become available. the manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. the contact did not experience a failure. dyd
Reported in: BUTLER PA || Crash: N || VIN #: 1C4RJFBT1EC
SERVICE BRAKES
tl- the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign id number:14v154000 (service brakes and service brakes hydraulic), 14v391000 (electrical) and stated that the part was not available. the dealer did not give a specific date for when the part would become available. the manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. the contact did not experience a failure. dyd
Reported in: BUTLER PA || Crash: N || VIN #: 1C4RJFBT1EC
SERVICE BRAKES
tl-the contact owns a 2014 jeep grand cherokee. the contact received the recall notification related to nhtsa campaign id number 14v154000 (service brakes, service brakes, hydraulic). the dealer could not repair the vehicle for five months because the parts are not available. the manufacturer was made aware of the issue. rg
Reported in: SCOTTDALE PA || Crash: N || VIN #: 1C4RJFAGXEC
SUSPENSION
noticed vehicle has creaking noise from the rear portion of the car. especially when driving at low speed. suspected was the rear suspension busing. made an appointment at the dealership to check up.
Reported in: ROCHESTER HILLS MI || Crash: N || VIN #: 1C4RJFCG4EC
SERVICE BRAKES
our 2014 jeep grand cherokee was issued a recall for brake booster. the needed repair was noted by dealer when the vehicle was in for routine vehicle maintenance on june 4, 2014 and we also received a recall notice. we were told on 6/4/14 that there were no parts available to make repairs and we would be notified when the parts came in. to date 9/11/14, the repairs have not been completed. we have called the dealer, 4 times including the service manager, and chrysler (group recall assistance center) twice. the repairs have still has not been made and no appointments have been set up.
Reported in: LA QUINTA CA || Crash: N || VIN #: 1C4RJFAG6EC
SERVICE BRAKES
i have a 2014 jeep grand cherokee srt. i was at a stop light in the turn left lane. once the light changed green i pressed accelerator and while turning all power cut out on the vehicle. while in traffic i coasted to the side of the road. the vehicle restarted after i can to a full stop power appeared to come back on and i pushed the start button with foot on brake. second event happened 9/10/14 again i was in the left hand turn lane (different street) and when light changed i pressed accelerator and while starting the turn all power instantly went out rendering the vehicle totally disabled in traffic. once i got it into a safe spot i called and tried to have it jump started. this did not work at all. total power failure no response and had to be towed to dealer. very dangerous situations.
Reported in: LAS VEGAS NV || Crash: N || VIN #:
ELECTRICAL SYSTEM
i have a 2014 jeep grand cherokee srt. i was at a stop light in the turn left lane. once the light changed green i pressed accelerator and while turning all power cut out on the vehicle. while in traffic i coasted to the side of the road. the vehicle restarted after i can to a full stop power appeared to come back on and i pushed the start button with foot on brake. second event happened 9/10/14 again i was in the left hand turn lane (different street) and when light changed i pressed accelerator and while starting the turn all power instantly went out rendering the vehicle totally disabled in traffic. once i got it into a safe spot i called and tried to have it jump started. this did not work at all. total power failure no response and had to be towed to dealer. very dangerous situations.
Reported in: LAS VEGAS NV || Crash: N || VIN #:
ENGINE
i have a 2014 jeep grand cherokee srt. i was at a stop light in the turn left lane. once the light changed green i pressed accelerator and while turning all power cut out on the vehicle. while in traffic i coasted to the side of the road. the vehicle restarted after i can to a full stop power appeared to come back on and i pushed the start button with foot on brake. second event happened 9/10/14 again i was in the left hand turn lane (different street) and when light changed i pressed accelerator and while starting the turn all power instantly went out rendering the vehicle totally disabled in traffic. once i got it into a safe spot i called and tried to have it jump started. this did not work at all. total power failure no response and had to be towed to dealer. very dangerous situations.
Reported in: LAS VEGAS NV || Crash: N || VIN #:
SERVICE BRAKES
tl-the contact owns a 2014 jeep grand cherokee. the contact received nhtsa campaign number 14v154000 (service brakes , service brakes, hydraulic). the part that is needed to remedy the recall was unavailable. the manufacturer was made aware of the issue. the contact had not experience a failure. lb
Reported in: EWING NJ || Crash: N || VIN #:
AIR BAGS
i was driving the vehicle and suddenly the car told me to service the air bag system. i drove to the dealer the next day and was told that the vehicle requires a new occupant restraint control module. i have been waiting since mid-june for this part to arrive. i have also learned that the airbags will fail in a collision. this is a serious safety concern for everyone, not just me.
Reported in: COLLINSVILLE TX || Crash: N || VIN #: 1C4RJEBG2EC