jeep grand cherokee Problems
jeep grand cherokee 2011 Complaints
ELECTRICAL SYSTEM
tl*the contact owns a 2011 jeep grand cherokee. while traveling 55 mph the contact noticed a high pitch sound coming from the ventilation system. the vehicle was taken to the dealership where the contact was informed that the vehicle was performing normally. the contact noticed the failure since the vehicle was purchased. the current and failure mileages were 1300.
Reported in: SHELTON CT || Crash: N || VIN #: 1J4RR4GG9BC
VEHICLE SPEED CONTROL
when driving between 0 to 5 miles per hour i pressed on the accelerator pedal while the auto was either on level surface or at the beginning of a small incline the auto did not move forward. then i shifted the auto into reverse and stepped on the accelerator pedal and the auto did not move backwards. i then turned the auto off with the auto shifted into park. then i restarted the auto and shifted into drive and pressed on the accelerator pedal and the auto did move forward. the same day i brought the auto into the jeep dealer whom i leased the auto from just five days earlier, to identify and fix the defect causing the aforementioned problem. on monday 11/8/10 the dealer informed me the vehicle is operating as designed and they found nothing wrong with it, and they returned the vehicle to me. i am concerned that the defect which caused the aforementioned problem on 11/6/10 could cause reoccurrence(s) of the aforementioned problem (even at higher speeds)
Reported in: ROSLYN HEIGHTS NY || Crash: N || VIN #: 1J4RR4GG6BC
POWER TRAIN
when driving between 0 to 5 miles per hour i pressed on the accelerator pedal while the auto was either on level surface or at the beginning of a small incline the auto did not move forward. then i shifted the auto into reverse and stepped on the accelerator pedal and the auto did not move backwards. i then turned the auto off with the auto shifted into park. then i restarted the auto and shifted into drive and pressed on the accelerator pedal and the auto did move forward. the same day i brought the auto into the jeep dealer whom i leased the auto from just five days earlier, to identify and fix the defect causing the aforementioned problem. on monday 11/8/10 the dealer informed me the vehicle is operating as designed and they found nothing wrong with it, and they returned the vehicle to me. i am concerned that the defect which caused the aforementioned problem on 11/6/10 could cause reoccurrence(s) of the aforementioned problem (even at higher speeds)
Reported in: ROSLYN HEIGHTS NY || Crash: N || VIN #: 1J4RR4GG6BC
ENGINE AND ENGINE COOLING
driving down the street when white steam like smoke comes from under the hood. the smoke becomes dense and there is a smell of hot transmission fluid. the vehicle begins to power off and upon exiting the vehicle there is a strong smell of transmission fluid and a large pool of fluid discharged under the vehicle. the car was towed and returned to the dealership. the dealers technician reported, "technician performed visual inspections and clean off of fluid found the transmission cooler lines at the radiator had disconnected due to not be improper connection issues reinstalled both transmission cooler lines and clamped lines, tested pressure on both lines. filled system and test drove and cleaned (due to massive spray from lines coming loose), pulled vehicle back into shop and rechecked fluid level and cleaned area (repeated this process several times to bring fluid level to proper level) finish cleaning engine area and verified. parts:6 fluid-atf +4". my issue is that i had just exited a high speed, 65mph, highway and if this failure had happened on something less then a slow secondary road with no traffic, there could have been a significant accident or potential injury.
Reported in: OSHKOSH WI || Crash: N || VIN #: 1J4RR4GG4BC
POWER TRAIN
driving down the street when white steam like smoke comes from under the hood. the smoke becomes dense and there is a smell of hot transmission fluid. the vehicle begins to power off and upon exiting the vehicle there is a strong smell of transmission fluid and a large pool of fluid discharged under the vehicle. the car was towed and returned to the dealership. the dealers technician reported, "technician performed visual inspections and clean off of fluid found the transmission cooler lines at the radiator had disconnected due to not be improper connection issues reinstalled both transmission cooler lines and clamped lines, tested pressure on both lines. filled system and test drove and cleaned (due to massive spray from lines coming loose), pulled vehicle back into shop and rechecked fluid level and cleaned area (repeated this process several times to bring fluid level to proper level) finish cleaning engine area and verified. parts:6 fluid-atf +4". my issue is that i had just exited a high speed, 65mph, highway and if this failure had happened on something less then a slow secondary road with no traffic, there could have been a significant accident or potential injury.
Reported in: OSHKOSH WI || Crash: N || VIN #: 1J4RR4GG4BC
ELECTRICAL SYSTEM
there were (3) electrical failures leading up to the complete electrical and engine system shutting down while driving. electrical failures started with key and key fob not functioning, which caused vehicle to be inoperative until win module was replaced. the major safety concern occurred when vehicle completely stopped functioning while driving 40 mph. all headlights and electrical system shut down, power steering disabled, brakes locked, engine dead. hazards wouldn't work and this was a major safety concern when vehicle is stuck in the middle of the road, with no lights and it was late in the evening and very dark.
Reported in: STERLING HEIGHTS MI || Crash: N || VIN #: 1J4RR4GT1BC
STEERING
2011 jeep grand cherokee power steering lines at cooler were missing clamps. line came loose, emptying system fluid onto driveway while idling with less than 800 miles total. drove vehicle to dealer, where clamps were discovered to be present, but not slid onto terminus points and not secured.
Reported in: FENTON MI || Crash: N || VIN #: 1J4RR4GG0BC
POWER TRAIN
transmission shifted into 4 wheel drive (4wd) low, suddenly, accompanied by a clunk and change in vehicle speed from downshifting. lights came one in the dash indicating loss of traction control and 4wd service needed. this event continued to happen sporadically while driving until we made it back to the dealership. since downshifting into 4wd low occurred while driving at normal roadway operating speeds (approximately 20-40 mph) it certainly felt like a safety issue, compounded by the fact that traction control was lost as a result. once back at the dealership, the service department found that the transfer case had an internal failure. the vehicle was in the shop for about 3 weeks and while the transfer case was replaced under warranty. due to this negative experience with the vehicle we no longer felt safe driving it, and ended up trading it in for another vehicle just a few weeks after getting it back from the shop.
Reported in: ARLINGTON VA || Crash: N || VIN #: 1J4RR5GT3BC
ELECTRONIC STABILITY CONTROL
transmission shifted into 4 wheel drive (4wd) low, suddenly, accompanied by a clunk and change in vehicle speed from downshifting. lights came one in the dash indicating loss of traction control and 4wd service needed. this event continued to happen sporadically while driving until we made it back to the dealership. since downshifting into 4wd low occurred while driving at normal roadway operating speeds (approximately 20-40 mph) it certainly felt like a safety issue, compounded by the fact that traction control was lost as a result. once back at the dealership, the service department found that the transfer case had an internal failure. the vehicle was in the shop for about 3 weeks and while the transfer case was replaced under warranty. due to this negative experience with the vehicle we no longer felt safe driving it, and ended up trading it in for another vehicle just a few weeks after getting it back from the shop.
Reported in: ARLINGTON VA || Crash: N || VIN #: 1J4RR5GT3BC
ELECTRICAL SYSTEM
there were electrical failures leading up to the complete electrical and engine system shutting down while driving. after being to the dealer for serious vibration and countless other issues, including remote start needing complete replacement and tons of software updates and was still not fixed!!!!!!! electrical failures started with key and key fob not functioning, which caused vehicle to be inoperative. the major safety concern occurred when vehicle completely stopped functioning while driving 70 mph on i-75, down the mountains with a trailer on the back. all headlights and electrical system shut down, power steering disabled, brakes locked, engine dead. hazards wouldn't work and this was a major safety concern when vehicle is stuck in the middle of the road, with no lights and it was after midnight for us. we see another identical complaint here from another jeep owner. we have an attorney trying to go thru the lemon law, but that may not pan out. it seems like a lot of consumers could/will be at serious risk with this vehicle. especially for families with children.
Reported in: GOERGETOWN KY || Crash: N || VIN #: 1J4RR5GT7BC
VEHICLE SPEED CONTROL
i purchased a 2011 jeep grand cherokee x package on 1/18/2011. 2 weeks after purchasing vehicle i was stopped at a light, while my foot was on the brake the car surged forward almost hitting the car in front of me. car continued to accelerate on its own i had to ride the brake home. dealer said he never had this problem before and had no clue what to do so he had to wait for chrysler to call him to tell him what to do, should have red flagged this answer. # days later dealer called said car was fixed, it was a bad sensor on the gas pedal, replaced, and agreed me it was safe to drive. a week later, i was stopped at a stop sign waiting to make a right turn on the way home from dropping off my kids at school, the car accelerated forward suddenly, electronic throttle light and engine light came on, the car accelerated forward skidding out onto the sidewalk almost hitting a pole. due to my quick thinking i avoided death twice in this car. my husband and i bought this as a first car for my daughter, the thought of a new driver driving this deathtrap is scary. i will never put myself or anyone in my family in this car, it is seriously a death threat to drivers and pedestrians. chrysler better man up before more people lose their lives.
Reported in: WANTAGH NY || Crash: N || VIN #: 1J4RR4GG7BC
ELECTRICAL SYSTEM
hi, my name is [xxx]. on jan. 18, 2011 i purchased a 2011 jeep grand cherokee x package from grand prix jeep and suburu, for my daughter, for her first car. on march 12, i was stopped at a light, my foot on the brake, the car started to rev high and then was trying to accelerate forward, i thought the cruise control was on, i had no idea what the problem was, but it was so scary. i had to ride with my foot on the brake the whole way home. engine light came on and so did the electronic throttle light, which looks like a lightening bolt. i brought the car to the dealer, spoke with ethan. i explained to them of the sudden acceleration problem. he said he would take a look at it and let me know the problem. i called on monday, no one looked at the car, stall. tuesday, i called and spoke to ethan, he said he had no idea what was wrong with the car and he had to wait for chrysler to call him and let him know what to do, scary. miraculously wednesday he said he replaced the gas pedal the sensor was bad, and the car was fixed. still terrified from te first occurrence, i took the car home. om march 24th, 2011 it was beginning to snow, i was stopped at the corner stop sign waiting to make a right turn and the car surged forward into the intersection skidding onto the sidewalk just missing a pedestrian and a utility pole. if it was my daughter driving, who is a new driver, i don't think she would have been so lucky as to miss the pedestrian or the pole. this time i called the dealer and told them i almost died in the car, due to the same problem, sudden acceleration, engine and throttle light on. they actually had the nerve to tell me to drive the car to the dealer for service. i declined and told them to come and get it. they sent a tow truck that day to pick up the car. i called , both the sales and service manager and told them that i almost died twice in this car and i do not want it back. they both assured me they would replace the car. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: WANTAGH NY || Crash: N || VIN #: 1J4RR4GG7BC
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
failure of tire pressure monitoring system on new 2011 jeep compass limited. the system has failed and an authorized chrysler jeep service center has attempted repairs twice and have been unable to repair the system.
Reported in: LAKE TAPPS WA || Crash: N || VIN #: 1J4NF5FB7BD
VEHICLE SPEED CONTROL
tl* the contact owns a 2011 jeep grand cherokee 4x4. while stopped at the light, the check engine light illuminated and the vehicle suddenly accelerated while the brake was depressed. there was an abnormal increase in rpms to 3,000. the contact placed the gear in park, turned the vehicle off and the engine returned to normal for a moment before continuing to accelerate abnormally. the vehicle was taken to the dealer who performed a diagnostic and located the failure at the throttle body. the dealer replaced the accelerator pedal and the throttle body but to no avail as the failure continued to recur. the manufacturer was contacted and they advised the contact to take the vehicle back to the dealer. the vehicle was not repaired. the failure mileage was 4,000 and the current mileage was 4,300.
Reported in: WANTATH NY || Crash: N || VIN #: 1J4RR4GG7BC
ELECTRICAL SYSTEM
purchased 2011 jeep grand cherokee laredo new from dealer mick's north hills chrysler. have had vehicle in for repair or reprogramming of passive entry and pushbutton start multiple times. the problem began happening the day after it was purchased. repair took quite a while and also had downtime where vehicle shut itself off when driving at least twice. the original problem was corrected after multiple visits and calls to dealer. the problem began happening again over past couple of weeks with "key not found". one week ago saturday (4/30) the vehicle would not start using either key nor when removing push button and attempting to start with key inserted. it would crank and crank but not start. after leaving sit overnight it started the next day. but still getting intermittent "key not found". the dealer took the car in for service again on 5/2 and this time dealer replaced batteries in both key fobs. two days later the vehicle would not start in the am or any other repeated attempts throughout the day. had it towed to another dealer for service and repair pending as of 5/9.
Reported in: PA PA || Crash: N || VIN #: 1J4RR4GG4BC
LATCHES/LOCKS/LINKAGES
tl* the contact owns a 2011 jeep grand cherokee. the contact noticed that the passenger side door would not latch. the vehicle was taken to a dealer where they replaced the door hinge. the manufacturer was notified of the failure. the current and failure mileages were 6,000.
Reported in: VICTORIA TX || Crash: N || VIN #: 1J4RS4GG5BC
STRUCTURE
this is for a 2011 jeep grand cherokee laredo (< 6 months old) the jeep had been parked outside on a warm day. i went to go open the tailgate, and the tailgate only opened part way before stopping. i then nudged the door open so it would go all the way and the glass on the tailgate exploded, cutting two of the people standing behind the vehicle. at that point the tailgate opened all the way and the spoiler at the top came off. i contacted the dealership who submitted pictures to chrysler. based on pictures alone, they stated that they could not determine that it was a manufacturer defect and therefore denied my claim to cover under warranty. i was instructed to contact the company customer service line and request that they send someone out to take a look at the car. they never sent anyone else out. apparently the district manager looked at the pictures and the description of what happened and made the decision to not cover it. chrysler claimed they couldn't overturn the district manager's decision. they strung me along for 2 weeks over the phone to tell me this. there is really no other reason than a defect that would cause this to occur.
Reported in: PITTSBURGH PA || Crash: N || VIN #: 1J4RR4GG0BC
VEHICLE SPEED CONTROL
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving 40 mph the vehicle surged forward and the accelerator pedal depressed to the floor unexpectedly. the failure occurred a total of three times. the vehicle was not taken to have the failure diagnosed or repaired. the failure mileage was 2,000.
Reported in: BEDFORD NH || Crash: N || VIN #: 1J4AA2D19BL
ENGINE AND ENGINE COOLING
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the automatic starter failed. the vehicle was taken to an authorized dealer where the wiring harness under the hood was repositioned, allowing the hood to close correctly and allowing the automatic starter to function. the contact also stated that the air conditioner failed. the vehicle was taken back to the authorized dealer where the coolant condenser was replaced. in addition, the electronic stability control and engine malfunction lights were also illuminated on the instrument panel. the vehicle was taken to the authorized dealer on four occasions for these failures. the contact felt the vehicle was unsafe to drive due to the consistent failures. the failure mileage was 20 and the current mileage was 9,500.
Reported in: NEW BRITAIN CT || Crash: N || VIN #: 1J4RR5GG6BC
POWER TRAIN:AUTOMATIC TRANSMISSION
2011 jeep grand jerokee overland - transmission shuttering lugging during automatic shifting. driving the vehicle during normal driving conditions at speeds of 30-40 miles per hour transmission consistently shutters (rough shifting) causing owner operator to leave transmission is maual selection 4th speed. (gear selection 1,2,3,4,5,d) leaving the transmission in drive has generated rattling noises and transmission lugging (shuttering) when in automatic selection "d". accelerating at this time also causes the vehicle to lurch (jerk roughly). *tt
Reported in: HALIFAX MA || Crash: N || VIN #: 1J4RR6GT7BC
STRUCTURE:BODY:HATCHBACK/LIFTGATE
2011 jeep overland has a service bulletin 08-029-10. my vehicle has beenin dealership six times for liftgate not opening when it is in the heat and sun in arizona. chrysler acknowledges this will happen when metal on hatch. reaches 140 degrees which is equivalent to about 100 days in the southwest. is this a safety hazard and what obligation does chrysler have? they told me to live with it in the summertime. chrysler claims nothing can be done to repair no opening liftgate.
Reported in: SURPRISE AZ || Crash: N || VIN #: 1J4RS6GTXBC
LATCHES/LOCKS/LINKAGES
2011 jeep overland has a service bulletin 08-029-10. my vehicle has beenin dealership six times for liftgate not opening when it is in the heat and sun in arizona. chrysler acknowledges this will happen when metal on hatch. reaches 140 degrees which is equivalent to about 100 days in the southwest. is this a safety hazard and what obligation does chrysler have? they told me to live with it in the summertime. chrysler claims nothing can be done to repair no opening liftgate.
Reported in: SURPRISE AZ || Crash: N || VIN #: 1J4RS6GTXBC
SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle would pull toward the right whenever the brakes were applied. upon examining the brakes, the contact noticed that there were sand holes in the rotor casting on the front passenger side. the vehicle was taken to an authorized dealer, where the contact was informed that the failure did not require any repairs. the vehicle was not repaired. the manufacturer was also notified, but offered no assistance. the failure mileage was 200. rust holes in front brake rotor on right side. updated 10/05/2011 *ln
Reported in: NEWVILLE PA || Crash: N || VIN #: 1J4RR4GG2BC
VISIBILITY
tl* the contact owns a 2011 jeep grand cherokee. the contact was making a left turn and noticed she was unable to see out of the drivers-side mirrors. the contact also mentioned the drivers-side windshield post obstructed her view. the vehicle was not taken to the dealer, but the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 300 and the current mileage was 3,500.
Reported in: HACKETTSTOWN NJ || Crash: N || VIN #: 1J4RR4GG2BC
AIR BAGS
oct 5, 2011 i was in an accident, 3 car pile up. my head hit the steering wheel i suffered a concussion, facial contusion, hematoma.
Reported in: ROCHESTER HILLS MI || Crash: Y || VIN #: 1J4RR4GG9BC
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
2011 grand cherokee. consumer states vehicle stalled while driving and engine and power steering stopped working *tgw the consumer stated a few months later, the engine light went to hot, the fan went into high mode and the air conditioning unit would not work. a local garage informed the consumer, the engine did not overheat. the next day, the consumer took the vehicle to the dealer and they kept it for three days. the dealer stated the vehicle had a faulty thermostat. on july 26th the same overheating scenario occurred again, and the cooling fan was replaced. *jb
Reported in: YORKTOWN HEIGHTS NY || Crash: N || VIN #: 1J4RR5GT3BC
ENGINE AND ENGINE COOLING
tried to pass another vehicle on the highway by pressing down on accelerator expecting to have more power to come on as vehicle goes into lower kick-down gear and my vehicle started to shake "violently" with no increase in power coming on. this loss of power/violent shaking almost caused and accident from the vehicle behind me as i lost power with no warning to car behind me as break lights would not be applied by me as i was trying to speed up. i encountered the "violent shaking" situation 4 times in total. i would compare the feeling to driving a manual stick shift and not giving it enough gas and as a result the car starts shaking uncontrollably. i am concerned the outcome in the future may not be as favorable for me or others if they experience this situation..
Reported in: PHILADELPHIA PA || Crash: N || VIN #: 1J4RR6GT7BC
POWER TRAIN
tried to pass another vehicle on the highway by pressing down on accelerator expecting to have more power to come on as vehicle goes into lower kick-down gear and my vehicle started to shake "violently" with no increase in power coming on. this loss of power/violent shaking almost caused and accident from the vehicle behind me as i lost power with no warning to car behind me as break lights would not be applied by me as i was trying to speed up. i encountered the "violent shaking" situation 4 times in total. i would compare the feeling to driving a manual stick shift and not giving it enough gas and as a result the car starts shaking uncontrollably. i am concerned the outcome in the future may not be as favorable for me or others if they experience this situation..
Reported in: PHILADELPHIA PA || Crash: N || VIN #: 1J4RR6GT7BC
ENGINE AND ENGINE COOLING
2011 jeep grand cherokee fire. total loss october 16, 2011 flames started under drivers side front after all vehicle lights came on starting with drivers side blinker indicator. approx 43,000 miles on vehicle. many service issues since purchase including replaced piston. said they could have replaced the whole engine but instead just replaced piston. police and fire came to mile marker 82 on i-94 south in wi. wi state patrol tomah crash form dot document # [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: JANESVILLE WI || Crash: N || VIN #: 1J4RR4GG6BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the forward collision system was defective and if a vehicle was in front of the contact and he approached the vehicle at rapid speeds, the alarm would not sound in time enough to avoid a crash. the failure would also occur when attempting to park the vehicle and would not alert him when the vehicle was too close to another. the vehicle was taken to the dealer but they were unable to determine the failure. the failure mileage was 6,500.
Reported in: SEATTLE WA || Crash: N || VIN #: 1J4RR6GT8VC
POWER TRAIN
tl* the contact owns a 2011 jeep grand cherokee laredo. the contact stated that when trying to accelerate and merging onto the freeway, the vehicle would hesitate and the engine rpms would increase drastically. the vehicle was taken to a dealer where they advised her that the failure was caused by a computer malfunction, among other things. the vehicle was reprogrammed but the failure persisted. the vehicle was taken back to the dealer where they advised that they were unable to diagnose the failure. the vehicle was not further repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 5,000. updated 12/28/11*lj the consumer no longer owns the vehicle. updated 05/02/12
Reported in: MARYSVILLE WA || Crash: N || VIN #: 1J4RS4GG9BC
ENGINE AND ENGINE COOLING
tl* the contact owns a 2011 jeep grand cherokee laredo. the contact stated that when trying to accelerate and merging onto the freeway, the vehicle would hesitate and the engine rpms would increase drastically. the vehicle was taken to a dealer where they advised her that the failure was caused by a computer malfunction, among other things. the vehicle was reprogrammed but the failure persisted. the vehicle was taken back to the dealer where they advised that they were unable to diagnose the failure. the vehicle was not further repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 5,000. updated 12/28/11*lj the consumer no longer owns the vehicle. updated 05/02/12
Reported in: MARYSVILLE WA || Crash: N || VIN #: 1J4RS4GG9BC
ENGINE AND ENGINE COOLING
we purchased a new 2011 jeep grand cherokee 11/23/2011. the car had 308 miles on odometer. on 11/25/2011 as we were going out of town the vehicle's diagnostic (obd ii) system warning appeared, with a symbol "mil" indicating a malfunction indicator light. i checked the fuel tank cap and it was tight, i drove the vehicle to the nearest chrysler/jeep dealership in hamptonroads, va. the service department checked out the problem and determined it to be a # 6 cylinder, misfire-coil failure. none were available for replacement. the service department person stated that it was ok to drive the vehicle locally but suggested it would not be a good idea to drive it out of town, as it would not get very good gas mileage! we started to drive the vehicle home, however; approximately 2 miles after we departed the jeep dealership the vehicle caught a fire and burned the entire engine compartment/front of vehicle. we, my wife and i escaped without physical harm, but had to stand by and watch it burn until the firedepartment arrived.
Reported in: YORKTOWN VA || Crash: N || VIN #: 1J4RR4GG3BC
UNKNOWN OR OTHER
we purchased a new 2011 jeep grand cherokee 11/23/2011. the car had 308 miles on odometer. on 11/25/2011 as we were going out of town the vehicle's diagnostic (obd ii) system warning appeared, with a symbol "mil" indicating a malfunction indicator light. i checked the fuel tank cap and it was tight, i drove the vehicle to the nearest chrysler/jeep dealership in hamptonroads, va. the service department checked out the problem and determined it to be a # 6 cylinder, misfire-coil failure. none were available for replacement. the service department person stated that it was ok to drive the vehicle locally but suggested it would not be a good idea to drive it out of town, as it would not get very good gas mileage! we started to drive the vehicle home, however; approximately 2 miles after we departed the jeep dealership the vehicle caught a fire and burned the entire engine compartment/front of vehicle. we, my wife and i escaped without physical harm, but had to stand by and watch it burn until the firedepartment arrived.
Reported in: YORKTOWN VA || Crash: N || VIN #: 1J4RR4GG3BC
ELECTRICAL SYSTEM
we purchased a new 2011 jeep grand cherokee 11/23/2011. the car had 308 miles on odometer. on 11/25/2011 as we were going out of town the vehicle's diagnostic (obd ii) system warning appeared, with a symbol "mil" indicating a malfunction indicator light. i checked the fuel tank cap and it was tight, i drove the vehicle to the nearest chrysler/jeep dealership in hamptonroads, va. the service department checked out the problem and determined it to be a # 6 cylinder, misfire-coil failure. none were available for replacement. the service department person stated that it was ok to drive the vehicle locally but suggested it would not be a good idea to drive it out of town, as it would not get very good gas mileage! we started to drive the vehicle home, however; approximately 2 miles after we departed the jeep dealership the vehicle caught a fire and burned the entire engine compartment/front of vehicle. we, my wife and i escaped without physical harm, but had to stand by and watch it burn until the firedepartment arrived.
Reported in: YORKTOWN VA || Crash: N || VIN #: 1J4RR4GG3BC
AIR BAGS
the air bag light goes on sporadically/randomly for different amounts of time and then shuts off. when taken to jeep they found the error code for the air bag light turning on however didn't find any defects. so they reset the computer to clear the note that the air bag light had turned on. that lasted about 3 days and the air bag light came back on at a random time while driving. i will be returning back to jeep next week to see if they can find the source of the problem. concern is whether or not the air bag would deploy properly if in an accident or whether it would deploy when it shouldn't while driving. jeep said they checked for a blown fuse and found none. not sure what else they checked but maybe there's a loose electrical connection somewhere.
Reported in: LONGWOOD FL || Crash: N || VIN #:
STRUCTURE:BODY
i attempted to open the rear cargo door using automatic motorized opening system. the door began to open and then started to generate some loud, unusual sounds; as if the door was under some type of stress. before i was able to move away from the door the entire rear window glass exploded outward toward me. the glass shot out about 6 feet from the vehicle. i received glass cuts on my face and arms although it could have been much worse. i had the car looked at by the dealer. they believe that some foreign object lodged under the roof top rear spoiler. the spoiler is attached to the window glass and moves back when the door opens. since it was 9 degrees at the time of the incident, i believe that ice had formed under the spoiler. i believe that the design of the rear opening mechanism is flawed. the motor should have sensed that it was exerting an undo amount of force in order to open the dorr and should have automatically turned off or disabled itself, similar to how garage doors operate when there is a restriction sensed. chrysler/jeep was notified about the incident but refused to take any responsibility for the incident and the faulty design. *tt
Reported in: SUDBURY MA || Crash: N || VIN #: 1J4RR5GT1BC
ELECTRICAL SYSTEM
december 5, 2011 vehicle remote started, shut off and failed to restart. taken to dealership, related that it was a key programming issue. december 9, 2011 vehicle would not start, towed to dealership, related that it was a climate control module. december 12, 2011 vehicle would not start, taken to dealership, related it was a "totally integrated power module" and a block fuse. vehicle remained out of service until january 11, 2012. january 11, 2012 vehicle picked up driven 170 miles, turned off would not start, towed to dealership. january 17, 2012 dealership related that the vehicle had a undetermined electrical issue and the problem was not resolved, chrysler had open a "chrysler star case" on the vehicle. january 18, 2012 contacted by dealership relating that the vehicle was fixed, replaced battery and that resolved all problems. vehicle has had four separate electronic component failures and has not been picked up since release date january 18, 2012. it is my belief that the vehicle still has an electronic anomalies that render the vehicle unreliable. *kb
Reported in: NICEVILLE FL || Crash: N || VIN #: 1J4RS6GT1BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee 4x4. the contact was unable to open the doors when activating the key fob. the vehicle was taken to an authorized dealer, where the key fob was replaced with a new key fob. five months later, the identical failure recurred. the vehicle was taken back to the dealer and the key fob was replaced for the second time. the contact planned to notify the manufacturer of the failure. the approximate failure mileage was 350.
Reported in: WILMINGTON DE || Crash: N || VIN #: 1J4RR4GG6BC
VEHICLE SPEED CONTROL
tl* the contact owns a 2011 jeep grand cherokee. while traveling 30 mph the contact attempted to accelerate but the vehicle did not respond. seconds later, the vehicle suddenly surged forward without warning. the vehicle was taken to the dealer where the computer was adjusted. the vehicle recurred two weeks later. the current mileage was 26,536 and the failure mileage was 1000.
Reported in: CHARLESTOWN RI || Crash: N || VIN #: 1J4RR4GGXBC
POWER TRAIN
check engine light comes on, occasionally begins to blink and car idles rough, sounding as if its going to stall. car has been returned to dealership, pending repair (3rd time in past 10 days). dealership initially claimed the computer had to be reprogrammed due to an o2 sensor, then on return to the dealership indicated that the o2 sensor needed to be replaced. as of this afternoon, the dealership stated that they are looking inside the cylinder head to see if they can determine problem.
Reported in: TOWSON MD || Crash: N || VIN #:
STEERING
i was entering a parking garage in nyc. i was driving at a low speed to be mindful of other pedestrians/vehicles in garage. my car made a sudden loud popping sound. i felt the car jolt to the right and hit the wall to the right of me. all of the sudden i had no control of the vehicle. parking attendants and other people in the garage could not believe what had just happened and i couldn't either. had vehicle towed to manhattan jeep where service rep scott caruso immediately identified that the control arm snapped off the right front passenger wheel causing the wheel to turn completely right. he entered the issue as a warranty claim. my own research has turned up other steering issues with the jeep wrangler that sound similar. i was fortunate that this happened to my vehicle at such a low speed and in a parking garage. i am sure if it happened on the highway at highway speeds there would be multiple fatalities. to this day chrysler has not done anything to honor the warranty claim and my car is sitting in manhattan jeep until further notice. d'ambrosio dodge chrysler jeep in downingtown, pa (where i bought the vehicle) has also identified the issue as a mechanical warranty issue that should be covered under the warranty. chrysler has not honored the warranty and the issue remains unresolved.
Reported in: NEW YORK NY || Crash: Y || VIN #: 1J4RR4GG8BC
UNKNOWN OR OTHER
2011, 2012 chrysler vehicles with the pentastar v6 3.6 liter engine are rated to tow 5000 lbs unrestricted with the tow package installed. there is a design defect in the cooling system in that it cannot cool the engine when towing about 3500 lbs uphill. the tow vehicle starts uphill at the highway speeds of 65mph in the passing lanes with enough power to continue and suddenly without any warning, lights, etc., the tow vehicle looses power and abruptly slows to a maximum speed of about 27mph. with all other vehicles on the road trying to get by and not slow down, this creates an extremely dangerous situation of attempting to cross 3 lanes or more to get off the road while tractor trailers have to slam on the brakes and hopefully screech to an almost stopped position to avoid killing the families in the tow vehicles. chrysler has confirmed the problem but has refused to do anything about it and has insisted that the vehicles are working the way they were designed but are obviously not working within the advertised specifications. chrysler does not want to change the advertised specs due to the fact that it might cost them money, even though many peoples lives are at risk. chrysler could easily perform a recall and fix the problem, saving lives, but there would be a small monetary cost to chrysler. *js
Reported in: HIGHLANDS RANCH CO || Crash: N || VIN #:
ENGINE AND ENGINE COOLING
2011, 2012 chrysler vehicles with the pentastar v6 3.6 liter engine are rated to tow 5000 lbs unrestricted with the tow package installed. there is a design defect in the cooling system in that it cannot cool the engine when towing about 3500 lbs uphill. the tow vehicle starts uphill at the highway speeds of 65mph in the passing lanes with enough power to continue and suddenly without any warning, lights, etc., the tow vehicle looses power and abruptly slows to a maximum speed of about 27mph. with all other vehicles on the road trying to get by and not slow down, this creates an extremely dangerous situation of attempting to cross 3 lanes or more to get off the road while tractor trailers have to slam on the brakes and hopefully screech to an almost stopped position to avoid killing the families in the tow vehicles. chrysler has confirmed the problem but has refused to do anything about it and has insisted that the vehicles are working the way they were designed but are obviously not working within the advertised specifications. chrysler does not want to change the advertised specs due to the fact that it might cost them money, even though many peoples lives are at risk. chrysler could easily perform a recall and fix the problem, saving lives, but there would be a small monetary cost to chrysler. *js
Reported in: HIGHLANDS RANCH CO || Crash: N || VIN #:
POWER TRAIN
2011, 2012 chrysler vehicles with the pentastar v6 3.6 liter engine are rated to tow 5000 lbs unrestricted with the tow package installed. there is a design defect in the cooling system in that it cannot cool the engine when towing about 3500 lbs uphill. the tow vehicle starts uphill at the highway speeds of 65mph in the passing lanes with enough power to continue and suddenly without any warning, lights, etc., the tow vehicle looses power and abruptly slows to a maximum speed of about 27mph. with all other vehicles on the road trying to get by and not slow down, this creates an extremely dangerous situation of attempting to cross 3 lanes or more to get off the road while tractor trailers have to slam on the brakes and hopefully screech to an almost stopped position to avoid killing the families in the tow vehicles. chrysler has confirmed the problem but has refused to do anything about it and has insisted that the vehicles are working the way they were designed but are obviously not working within the advertised specifications. chrysler does not want to change the advertised specs due to the fact that it might cost them money, even though many peoples lives are at risk. chrysler could easily perform a recall and fix the problem, saving lives, but there would be a small monetary cost to chrysler. *js
Reported in: HIGHLANDS RANCH CO || Crash: N || VIN #:
LATCHES/LOCKS/LINKAGES
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the driver secured a child in the rear seating and shut the doors. the driver then realized that she left the key fob inside of the vehicle and the doors were locked. the contact also stated that the vehicle was designed in a manner in which the doors were not supposed to lock unless someone was seated in the driver's seat. the driver had to break the driver's window to enter the vehicle and unlock the doors. the vehicle was taken to an authorized dealer, but they could not duplicate or diagnose the failure. the broken window was replaced. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 6,000. updated 05/15/12 * bf updated 05/25/12
Reported in: ESCONDIDO CA || Crash: N || VIN #: 1J4RS4GT4BC
VEHICLE SPEED CONTROL
while backing up a moderately steep gravel driveway in 4 low range i applied the brake and shifted the vehicle from reverse (r) to drive (d) and the engine immediately went to almost full throttle for 2-3 seconds and even though i was pressing on the brake as hard as possible the car lurched forward and hit a bank of snow. this is the only time this has happened so far but i'm very aware now every time i shift. *js
Reported in: MARBLEMOUNT WA || Crash: N || VIN #: 1J4RRGT1BC4
ELECTRICAL SYSTEM: INSTRUMENT PANEL
tl* the contact owns a 2011 jeep grand cherokee. the contact stated while driving, he was unable to read the speedometer due to a glare from the sun. the vehicle was taken to the dealer for diagnosis and the contact was advised that the vehicle was manufactured with the glass on the speedometer set at the wrong angle. the dealer was unable to rectify the problem stating it was a design flaw. the manufacturer was notified but offered no assistance. the vehicle had not been repaired. updated 07/10/12*lj
Reported in: FRESNO CA || Crash: N || VIN #: 1J4RR6GT4BC
UNKNOWN OR OTHER
my issue is with the a/c evaporator in my 2011 jeep grand cherokee. after driving for about 3 hours on the road with the a/c in use the evaporator freezes up and air stops blowing out of the vents. i can still hear the a/c working but nothing blows out. i took my car to the dealership and they told me chrysler is aware of the ongoing and reoccurring problem but has determined that they are not going to fix it. they recommended that i just use the a/c on a warmer setting or turn it off after it freezes up and wait a while for it to thaw out. i believe this is an unacceptable fix for a problem that i have and that should be covered under my warranty. i know other people with chrysler vehicles that have the same exact issue. this can be very dangerous when you are on a road trip in the south in heats of 100+ degrees especially when you plan to ride in a car with functional a/c. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) *tt
Reported in: DALLAS TX || Crash: N || VIN #: 1J4RS4GG3BC
ENGINE AND ENGINE COOLING
my issue is with the a/c evaporator in my 2011 jeep grand cherokee. after driving for about 3 hours on the road with the a/c in use the evaporator freezes up and air stops blowing out of the vents. i can still hear the a/c working but nothing blows out. i took my car to the dealership and they told me chrysler is aware of the ongoing and reoccurring problem but has determined that they are not going to fix it. they recommended that i just use the a/c on a warmer setting or turn it off after it freezes up and wait a while for it to thaw out. i believe this is an unacceptable fix for a problem that i have and that should be covered under my warranty. i know other people with chrysler vehicles that have the same exact issue. this can be very dangerous when you are on a road trip in the south in heats of 100+ degrees especially when you plan to ride in a car with functional a/c. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) *tt
Reported in: DALLAS TX || Crash: N || VIN #: 1J4RS4GG3BC
AIR BAGS
tl* the contact owns 2011 jeep grand cherokee 4x4. the contact stated that while turning left, he was crashed into by another vehicle on the front driver¿s side. non of the air bags deployed at the time of the crash. there were no warning lights in regards to the air bags prior to the crash. the police department was present and a report was available. the vehicle was not taken to a dealer or repair shop for inspection or repair. the manufacturer was not made aware of the airbag failure. the vin was unavailable. the failure and current mileages were 24,000.
Reported in: CHICAGO IL || Crash: Y || VIN #:
ENGINE
our 2011 jeep grand cherokee has exhibited multiple instances of sudden unintended acceleration (sua). it has occurred to my wife, one of our sons who is and aerospace engineer and myself on different days at different speeds and locations. i personally have experienced it on two occasions, one of which caused a minor accident as i was backing out of a parking space, with my foot on the brake put the car in drive and it lunged forward of its own accord, there were two other people in the car and a witness outside the car who reported it just lunged and the brake lights were still on. chrysler inspected the car, found nothing and has closed the case. i called chrysler and asked that we discuss the issue they said they found noting, fixed noting and thus the case is closed. so they are calling three people bold face liars and my concern is they did not find anything so the cause of the problem still exists and can happen again and my wife is at risk every time she gets in the car. there are over 1,000 complaints on various forums about sua instances on jeep cherokees, channel 7 news even did a segment on it a few years back. can you please help at all on this issue? thank you.
Reported in: LAFAYETTE CA || Crash: Y || VIN #: 1J4RR4GT8BC
POWER TRAIN
our 2011 jeep grand cherokee has exhibited multiple instances of sudden unintended acceleration (sua). it has occurred to my wife, one of our sons who is and aerospace engineer and myself on different days at different speeds and locations. i personally have experienced it on two occasions, one of which caused a minor accident as i was backing out of a parking space, with my foot on the brake put the car in drive and it lunged forward of its own accord, there were two other people in the car and a witness outside the car who reported it just lunged and the brake lights were still on. chrysler inspected the car, found nothing and has closed the case. i called chrysler and asked that we discuss the issue they said they found noting, fixed noting and thus the case is closed. so they are calling three people bold face liars and my concern is they did not find anything so the cause of the problem still exists and can happen again and my wife is at risk every time she gets in the car. there are over 1,000 complaints on various forums about sua instances on jeep cherokees, channel 7 news even did a segment on it a few years back. can you please help at all on this issue? thank you.
Reported in: LAFAYETTE CA || Crash: Y || VIN #: 1J4RR4GT8BC
VISIBILITY:DEFROSTER/DEFOGGER SYSTEM
jeep's climate control is not allowing permanent engagement of recirculation option which leads to allergens and pollutions from outside get inside of the vehicle without driver realizing it. few times i was, literally, inches away from rear ending vehicles in front of me. when i'm going 60-65 mph on a highway and climate control opens intake for outside air, with my eyes becoming watery from allergy, i had to find that recirculation button to reengage it. it happens exactly every 5 minutes. when i brought vehicle to jeep's dealer they told me that it's the way system built and there can be two ways to eliminated the hazard: complete shut down of intake or climate control program update. i called jeep's help line and explained the problem to their representative providing suggestions stated above. after that i was given 'great' explanation: climate control acts this way because it was done by design !? based on that they refused to do anything to fix it. i have two other vehicles (honda and suzuki) and those cars don't have problem like jeep has. this shows that all jeep needs to do is issue software patch for their climate control program to take care of this issue.
Reported in: WARRINGTON PA || Crash: N || VIN #: 1J4RR4GTXBC
VISIBILITY/WIPER
jeep's climate control is not allowing permanent engagement of recirculation option which leads to allergens and pollutions from outside get inside of the vehicle without driver realizing it. few times i was, literally, inches away from rear ending vehicles in front of me. when i'm going 60-65 mph on a highway and climate control opens intake for outside air, with my eyes becoming watery from allergy, i had to find that recirculation button to reengage it. it happens exactly every 5 minutes. when i brought vehicle to jeep's dealer they told me that it's the way system built and there can be two ways to eliminated the hazard: complete shut down of intake or climate control program update. i called jeep's help line and explained the problem to their representative providing suggestions stated above. after that i was given 'great' explanation: climate control acts this way because it was done by design !? based on that they refused to do anything to fix it. i have two other vehicles (honda and suzuki) and those cars don't have problem like jeep has. this shows that all jeep needs to do is issue software patch for their climate control program to take care of this issue.
Reported in: WARRINGTON PA || Crash: N || VIN #: 1J4RR4GTXBC
STRUCTURE:BODY
tl* the contact owns a 2011 jeep grand cherokee. while sitting in the rear of the vehicle with the lift gate opened, the lift gate suddenly closed independently. the contact sustained injuries to her feet as a result. the contact went to the emergency room for treatment. the vehicle was not taken to the dealer for diagnostic testing. the vehicle was not repaired. the approximate failure mileage was 43,000.
Reported in: LEXINGTON KY || Crash: N || VIN #: 1J4RR4GG6BC
ELECTRICAL SYSTEM
tried to enter vehicle. would not unlock using passive key fob. had to use a key to unlock door. once door unlocked, the security horn started. had to re-lock door to shut horn off. door would now unlock using passive system. have had numerous instances of the vehicle not recognizing the key fob. had to take it out of my pocket and hold it close to the dash or open and close the door several times before being able to start the vehicle.
Reported in: NANCY KY || Crash: N || VIN #: 1J4RR5GT8BC
CHILD SEAT
keyfit 30 base won't stay tight, it slowly becomes loose and the lock looks sprung. when i compare the two locks there is a clear difference between the two sides. i've taken pictures to document the variation.
Reported in: LOS ANGELES CA || Crash: N || VIN #:
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that at engine start-up. the check engine warning light illuminated, causing the vehicle to hesitate to start. the failure was experienced numerous times. the vehicle was taken to the dealer numerous for the failure and a diagnostic was performed that was unable to locate a failure. the dealer replaced the starter cylinder however, the failure was not corrected. the check engine warning light continued to illuminate and flash sporadically. the failure mileage was 16,000 and the current mileage was 25,000. updated 12/06/12*lj the dealer replaced the cam sensor, fuel pump, cylinder head and ignition switch. the replacement of the fuel pump, did not resolve the issue. updated 12/06/12
Reported in: ALDERSON WV || Crash: N || VIN #: 1J4RR4GG7BC
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that at engine start-up. the check engine warning light illuminated, causing the vehicle to hesitate to start. the failure was experienced numerous times. the vehicle was taken to the dealer numerous for the failure and a diagnostic was performed that was unable to locate a failure. the dealer replaced the starter cylinder however, the failure was not corrected. the check engine warning light continued to illuminate and flash sporadically. the failure mileage was 16,000 and the current mileage was 25,000. updated 12/06/12*lj the dealer replaced the cam sensor, fuel pump, cylinder head and ignition switch. the replacement of the fuel pump, did not resolve the issue. updated 12/06/12
Reported in: ALDERSON WV || Crash: N || VIN #: 1J4RR4GG7BC
ELECTRICAL SYSTEM:IGNITION:SWITCH
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that at engine start-up. the check engine warning light illuminated, causing the vehicle to hesitate to start. the failure was experienced numerous times. the vehicle was taken to the dealer numerous for the failure and a diagnostic was performed that was unable to locate a failure. the dealer replaced the starter cylinder however, the failure was not corrected. the check engine warning light continued to illuminate and flash sporadically. the failure mileage was 16,000 and the current mileage was 25,000. updated 12/06/12*lj the dealer replaced the cam sensor, fuel pump, cylinder head and ignition switch. the replacement of the fuel pump, did not resolve the issue. updated 12/06/12
Reported in: ALDERSON WV || Crash: N || VIN #: 1J4RR4GG7BC
POWER TRAIN
tl* the contact owns a 2011 jeep grand cherokee laredo. the contact stated while driving 50 mph the transmission shifted independently into a lower gear and caused the vehicle to jerk and lunge. the vehicle was taken to a dealer for diagnosis who was unable to duplicate the failure but stated that it was most likely a software failure. the software was upgraded. three months later the failure recurred. the vehicle was taken to a dealer for diagnosis but stated they could not replicate the failure. a month later the failure recurred and the vehicle was again taken to the dealer who told the contact that a device installed by the insurance company might be causing the failure. the device was removed and the failure recurred. the manufacturer was notified and advised the contact to file a complaint with the national highway traffic and safety administration. the vehicle had not been repaired. the failure mileage was 33,358 and the current mileage was 36,000. the consumer has since traded the vehicle. updated 01/03/13
Reported in: FORT LAUDERDALE FL || Crash: N || VIN #: 1J4RS4GG5BC
AIR BAGS
jeep was headed east bound in to lighted intersection. 2nd car headed west made a left across the east bound lane. the accident happened when the east bound car hit the car that was turning. the speed of the impact was 40 plus miles per hour. the air bags in the jeep did not deploy.
Reported in: ANTIOCH IL || Crash: Y || VIN #: 1J4RR5GG2BC
STRUCTURE:BODY
jeep was headed east bound in to lighted intersection. 2nd car headed west made a left across the east bound lane. the accident happened when the east bound car hit the car that was turning. the speed of the impact was 40 plus miles per hour. the air bags in the jeep did not deploy.
Reported in: ANTIOCH IL || Crash: Y || VIN #: 1J4RR5GG2BC
ENGINE AND ENGINE COOLING
2011 jeep grand cherokee. consumer writes in regards to vehicle stalled then turned off while driving. *smd the consumer stated when the vehicle stalled, it became impossible to the steer the vehicle, the brakes did not respond, the headlights went out, they blinkers did not work and the dashboard was dark. the only display on the sash was the radio/navigation display and the center console text indicating how to start the vehicle. the consumer tried pressing the brake and the start button, but nothing happened. when she slowed down enough, she pushed the transmission lever hard into park, hoping to bring the vehicle to a complete stop. the vehicle was towed to the dealer. the service technician determined the remote keyless entry module was not communicating correctly with the other modules associated with operating the vehicle correctly. an update was performed on the modules, including the remote keyless entry module. however, the technician could not guarantee that it wouldn't happen again. on january 9, 2013, a similar symptom occurred again. when the consumer pushed the ignition button, the vehicle started, but it only lasted for a moment. it then shut down and the center console text displayed on how to start the vehicle. the consumer then pressed the brake and the push button and the vehicle started again, but shut down minutes later. when the key fob was physically placed in the ignition location, the vehicle started without any problems. *jb
Reported in: FEDERAL WAY WA || Crash: N || VIN #: 1J4RR5GG7BC
ELECTRICAL SYSTEM
2011 jeep grand cherokee. consumer writes in regards to vehicle stalled then turned off while driving. *smd the consumer stated when the vehicle stalled, it became impossible to the steer the vehicle, the brakes did not respond, the headlights went out, they blinkers did not work and the dashboard was dark. the only display on the sash was the radio/navigation display and the center console text indicating how to start the vehicle. the consumer tried pressing the brake and the start button, but nothing happened. when she slowed down enough, she pushed the transmission lever hard into park, hoping to bring the vehicle to a complete stop. the vehicle was towed to the dealer. the service technician determined the remote keyless entry module was not communicating correctly with the other modules associated with operating the vehicle correctly. an update was performed on the modules, including the remote keyless entry module. however, the technician could not guarantee that it wouldn't happen again. on january 9, 2013, a similar symptom occurred again. when the consumer pushed the ignition button, the vehicle started, but it only lasted for a moment. it then shut down and the center console text displayed on how to start the vehicle. the consumer then pressed the brake and the push button and the vehicle started again, but shut down minutes later. when the key fob was physically placed in the ignition location, the vehicle started without any problems. *jb
Reported in: FEDERAL WAY WA || Crash: N || VIN #: 1J4RR5GG7BC
VEHICLE SPEED CONTROL
upon slowing down at normal deceleration rates, the brakes lost power allowing car to roll through a stop sign. the issue is intermittent and does not exhibit any observable pattern (outside temperature, etc). the dealer first said it was the rotors glazing, but the issue continued after the dealership turned them and the frequency has not reduced. the second visit found no issues after it was again reported. a third party resource indicated that it could be the master cylinder gasket/seal. since this issue does not occur regularly and has not been "observed" by the dealership, the dealership will not replace the part. since it does happen at a rate of only 1-2 times per week, it is tough to compensate for and/or predict when it will occur causing lack of confidence. other notes are that abs does not kick in during the loss of power and the pedal is pushed in as far as possible with the car still moving forward between 5-10mph only decelerating slightly.
Reported in: SHREWSBURY MA || Crash: N || VIN #: 1J4RR4GG7BC
SERVICE BRAKES
upon slowing down at normal deceleration rates, the brakes lost power allowing car to roll through a stop sign. the issue is intermittent and does not exhibit any observable pattern (outside temperature, etc). the dealer first said it was the rotors glazing, but the issue continued after the dealership turned them and the frequency has not reduced. the second visit found no issues after it was again reported. a third party resource indicated that it could be the master cylinder gasket/seal. since this issue does not occur regularly and has not been "observed" by the dealership, the dealership will not replace the part. since it does happen at a rate of only 1-2 times per week, it is tough to compensate for and/or predict when it will occur causing lack of confidence. other notes are that abs does not kick in during the loss of power and the pedal is pushed in as far as possible with the car still moving forward between 5-10mph only decelerating slightly.
Reported in: SHREWSBURY MA || Crash: N || VIN #: 1J4RR4GG7BC
ELECTRICAL SYSTEM
tl* the contact own a 2011 jeep cherokee. the contact stated that while driving approximately 10 mph, the vehicle suddenly stalled. the vehicle was taken to the dealer three different times for diagnosis. the technicians performed a flash update and replaced the win module. the failure continued after the repair. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 36,450.
Reported in: QUARRYVILLE PA || Crash: N || VIN #: 1J4RR5GT9BC
ELECTRICAL SYSTEM
similar to other complaint filed 2/13/2012. 2011 jeep grand cherokee, problems with the key fob 3 times (4 if you include the battery dying after just over a year) whereby driver was stranded due to key fob malfunction. first time dealer thought it was a defective key fob, however, while waiting for a replacement the then currently working key fob also malfunctioned- whereby the "defective" fob was tried and it worked again. dealer then said a computer update was the problem and that did seem to fix the problem. however, again recently key fob would not work ¿¿ driver entered the car with the emergency door key- pulled off the starter button and inserted the key manually to be told it was a "defective key" (or something similar). dealer examined car, worked with manufacturer but since problem couldn't be "duplicated" they would take no further action. all incidents happened while in town of residence. however, if this occurred while traveling it could be quite a disaster and potentially put them in harms way if they were stranded in for example grand forks nd in february and there was severe weather as has been the case in the past. numerous discussions in online forums also discuss the issue (both jeep and chrysler). the bottom line - this defect has resulted in our having a serious lack of trust in using this car- it could put my family in a very bad situation.
Reported in: ROCHESTER MN || Crash: N || VIN #: 1J4RR6GT8BC
ELECTRICAL SYSTEM
this vehicle is equipped with a adaptive speed sensor that keeps the vehicle at a preset distance from the vehicle in front with cruise control on. vehicle is also equipped with a forward collision warning system which warns the driver to brake if it senses an approach of an object that is unsafe. the problems: the system will shut it self off, flashing a warning that the forward collision warning system is not working and shuts off the cruise control as well. system always resets itself after minutes, or longer and the cruise control will once again, work. safety issue the system has the ability to brake on its own if it senses you are approaching a vehicle too fast with cruise control engaged. the problem is that a car may turn off in a separate lane to decelerate or be in a separate lane to accelerate and the sensor thinks the car is in front of it and starts braking severely cause it thinks it is in its path. this is a huge safety concern since any driver behind me would not be expecting me to brake when cars are not in my path. the vehicle has been to jeep dealer for numerous attempts to fix it. right now chrysler is not doing anything about it. according to the repairing dealership, if chrysler did decide to replace the part, its on back order.
Reported in: GREEN BAY WI || Crash: N || VIN #: 1J4RR6GT8BC
VEHICLE SPEED CONTROL
this vehicle is equipped with a adaptive speed sensor that keeps the vehicle at a preset distance from the vehicle in front with cruise control on. vehicle is also equipped with a forward collision warning system which warns the driver to brake if it senses an approach of an object that is unsafe. the problems: the system will shut it self off, flashing a warning that the forward collision warning system is not working and shuts off the cruise control as well. system always resets itself after minutes, or longer and the cruise control will once again, work. safety issue the system has the ability to brake on its own if it senses you are approaching a vehicle too fast with cruise control engaged. the problem is that a car may turn off in a separate lane to decelerate or be in a separate lane to accelerate and the sensor thinks the car is in front of it and starts braking severely cause it thinks it is in its path. this is a huge safety concern since any driver behind me would not be expecting me to brake when cars are not in my path. the vehicle has been to jeep dealer for numerous attempts to fix it. right now chrysler is not doing anything about it. according to the repairing dealership, if chrysler did decide to replace the part, its on back order.
Reported in: GREEN BAY WI || Crash: N || VIN #: 1J4RR6GT8BC
ELECTRICAL SYSTEM
engine starts after key fob is bumped. my garage is inside my house. we could die from carbom monoxide poising reported to dealership they said nothing could be done.maybe my attorney can do something.
Reported in: PITTSBURGH PA || Crash: N || VIN #: 1J4RR6GT9BC
ENGINE
engine starts after key fob is bumped. my garage is inside my house. we could die from carbom monoxide poising reported to dealership they said nothing could be done.maybe my attorney can do something.
Reported in: PITTSBURGH PA || Crash: N || VIN #: 1J4RR6GT9BC
VEHICLE SPEED CONTROL
i bought a 2011 grand cherokee from shave jeep in thousand oaks, ca. the vehicle started to malfunction within days after purchase. it would seize up, usually at highway speed, stall out, thus losing power steering and brakes. i brought the car in for service about 8 times until i almost got hit by a big rig on the highway at night when my car died. the constant engine light reading was a camshaft position sensor. chrysler techs attempted to resolve the problem without any luck. unfortunately the dealer swapped out cars with me and i found out they sold this vehicle without telling the new owners of the major mechanical problems.
Reported in: AGOURA HILLS CA || Crash: N || VIN #: 1J4RS6GT7BC
ENGINE
i bought a 2011 grand cherokee from shave jeep in thousand oaks, ca. the vehicle started to malfunction within days after purchase. it would seize up, usually at highway speed, stall out, thus losing power steering and brakes. i brought the car in for service about 8 times until i almost got hit by a big rig on the highway at night when my car died. the constant engine light reading was a camshaft position sensor. chrysler techs attempted to resolve the problem without any luck. unfortunately the dealer swapped out cars with me and i found out they sold this vehicle without telling the new owners of the major mechanical problems.
Reported in: AGOURA HILLS CA || Crash: N || VIN #: 1J4RS6GT7BC
ELECTRICAL SYSTEM
i bought a 2011 grand cherokee from shave jeep in thousand oaks, ca. the vehicle started to malfunction within days after purchase. it would seize up, usually at highway speed, stall out, thus losing power steering and brakes. i brought the car in for service about 8 times until i almost got hit by a big rig on the highway at night when my car died. the constant engine light reading was a camshaft position sensor. chrysler techs attempted to resolve the problem without any luck. unfortunately the dealer swapped out cars with me and i found out they sold this vehicle without telling the new owners of the major mechanical problems.
Reported in: AGOURA HILLS CA || Crash: N || VIN #: 1J4RS6GT7BC
ELECTRICAL SYSTEM
unable to use remote entry and,start-message unable to locate key-have to use manual entry system etc. dealer fixed same day. now approx. one year later with only 8,550 miles unable to do again same type problem but more so-we were taken both set of keys to unlock doors and to start -then would not do either back to manual. dealer service said 10 days -to 2 weeks to replace -now after checking with dealer after 2 weeks we were advised up to 1 month more due to backlog.
Reported in: WICHITA FALLS WY || Crash: N || VIN #: 1J4RS4GG9BC
POWER TRAIN
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving 30 mph, the vehicle independently shifted into neutral. the vehicle was not repaired and the manufacturer was notified. the approximate failure mileage was 15,000.
Reported in: CHICAGO IL || Crash: N || VIN #: 1J4RR6GG7BC
ELECTRICAL SYSTEM
multiple issues. it began with the key less remote entry not working properly, not opening or locking the car. i then began to notice the car would unlock itself overnight (luckily it is kept in a garage). moving forward, when i would put the key in the ignition, the car would start, i would then put the car in reverse, and it would immediately shut off, all power gone. i would have to slam the car into park and try again. most recently, i will put the key in the ignition and turn the car on, unfortunately, the car never turns on, it idles in the ignition phase just before it turns on.
Reported in: NORTH BERGEN NJ || Crash: N || VIN #: 1J4RR4GG8BC
ENGINE
multiple issues. it began with the key less remote entry not working properly, not opening or locking the car. i then began to notice the car would unlock itself overnight (luckily it is kept in a garage). moving forward, when i would put the key in the ignition, the car would start, i would then put the car in reverse, and it would immediately shut off, all power gone. i would have to slam the car into park and try again. most recently, i will put the key in the ignition and turn the car on, unfortunately, the car never turns on, it idles in the ignition phase just before it turns on.
Reported in: NORTH BERGEN NJ || Crash: N || VIN #: 1J4RR4GG8BC
STEERING
when driving the vehicle shuts down and the steering wheel gets tight.
Reported in: CHRISTIANSTED VI || Crash: N || VIN #: 1J4RR5GT8BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while attempting to start the vehicle, the vehicle stalled without warning. the vehicle was taken to the dealer for diagnosis but they were unable to duplicate the problem. the manufacturer was notified. the approximate failure mileage was 641.
Reported in: BAY CITY MI || Crash: N || VIN #: 1J4RR4GG1BC
ENGINE
on the weekend of 6/9/12, my vehicle began giving starting problems and shutting down while driving. the dealerships service department was closed so i had to wait until monday 6/11/12. i made several attempts on that day to have the vehicle checked out but the service department kept giving me a run around. the vehicle spent the night at the dealership and was checked the following day. i received a call that my vehicle is ready and was informed that a flash was done and a new computer had to be ordered that's why the check engine light is on. left the dealership and the vehicle shut off once again while driving and when i attempted to restart it was giving the hard start once again. on 6/16/12 the vehicle was fully un-operational and had to be towed to the dealership. it sat there until the part arrived and was installed. on 6/21/12 i picked it up once again it's suppose to be working great because the computer was replaced. less than an hour later it did not want to start again. i carried it back down on 6/22/12 and on the way there the vehicle shut down. later that day found out another part had to be ordered. 6/29/12 my vehicle was ready again and said to be working great and it was because the hard start problem was fixed but the shutting down was not fixed because it occurred once again on 7/1/13 and has been happening constantly for over a year.
Reported in: CHRISTIANSTED VI || Crash: N || VIN #: 1J4RR5GT8BC
STEERING
on the weekend of 6/9/12, my vehicle began giving starting problems and shutting down while driving. the dealerships service department was closed so i had to wait until monday 6/11/12. i made several attempts on that day to have the vehicle checked out but the service department kept giving me a run around. the vehicle spent the night at the dealership and was checked the following day. i received a call that my vehicle is ready and was informed that a flash was done and a new computer had to be ordered that's why the check engine light is on. left the dealership and the vehicle shut off once again while driving and when i attempted to restart it was giving the hard start once again. on 6/16/12 the vehicle was fully un-operational and had to be towed to the dealership. it sat there until the part arrived and was installed. on 6/21/12 i picked it up once again it's suppose to be working great because the computer was replaced. less than an hour later it did not want to start again. i carried it back down on 6/22/12 and on the way there the vehicle shut down. later that day found out another part had to be ordered. 6/29/12 my vehicle was ready again and said to be working great and it was because the hard start problem was fixed but the shutting down was not fixed because it occurred once again on 7/1/13 and has been happening constantly for over a year.
Reported in: CHRISTIANSTED VI || Crash: N || VIN #: 1J4RR5GT8BC
AIR BAGS
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving approximately 35 mph, the contact crashed into another vehicle and the air bags did not deploy. the contact was taken to the hospital and a police report was filed. the contact was not injured. the vehicle was towed to a body shop but was not taken to a dealer for a diagnostic test. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure and current mileage was 35,000.
Reported in: URBANDALE OH || Crash: Y || VIN #: 1J4RR6GG2BC
STEERING:COLUMN
while driving my 2011 jeep grand cherokee i saw white smoke coming from the driver side sun visor and then a burning smell. i pulled over and after a few minutes the smoke cleared, the bracket for sun visor stayed hot and shows signs of melting. no injuries, the vehicle was driven to dealership immediately. .. updated 08-20-14 *bf updated 08/25/2014 *js
Reported in: TERRYTOWN LA || Crash: N || VIN #: 1J4RS4GGXBC
ELECTRICAL SYSTEM
while driving my 2011 jeep grand cherokee i saw white smoke coming from the driver side sun visor and then a burning smell. i pulled over and after a few minutes the smoke cleared, the bracket for sun visor stayed hot and shows signs of melting. no injuries, the vehicle was driven to dealership immediately. .. updated 08-20-14 *bf updated 08/25/2014 *js
Reported in: TERRYTOWN LA || Crash: N || VIN #: 1J4RS4GGXBC
VISIBILITY
while driving my 2011 jeep grand cherokee i saw white smoke coming from the driver side sun visor and then a burning smell. i pulled over and after a few minutes the smoke cleared, the bracket for sun visor stayed hot and shows signs of melting. no injuries, the vehicle was driven to dealership immediately. .. updated 08-20-14 *bf updated 08/25/2014 *js
Reported in: TERRYTOWN LA || Crash: N || VIN #: 1J4RS4GGXBC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving approximately 50 mph the vehicle stalled. the vehicle was taken to the dealer for diagnosis. the technician stated that the engine module would have to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 59,600.
Reported in: NEW ORLEANS LA || Crash: N || VIN #: 1J4RS5GTXBC
ELECTRICAL SYSTEM
beginning the evening of july 30, i experienced issues with starting my grand cherokee. these issues were sporadic, however once every three or four times i attempted to start the engine, the engine would crank but fail to start. on july 31, i scheduled an appointment with my local jeep dealership (videon chrysler dodge jeep in newtown square, pa) for august 5. by august 2, the jeep was not drivable as starting it would take 20-30 minutes each time. i was forced to rent a car at my own expense for the weekend of august 3-4. on august 5 the dealership diagnosed the issue as pertaining to tsb 08-053-11 and reprogrammed the totally integrated power module. on august 7, i experienced the no start issue again and scheduled a second appointment with the dealership for august 8. on august 8, the tipm was identified as needing to be replaced. i was informed by the dealership that the necessary part was on backorder with an estimated arrival time of within ?a few weeks?. the dealership advised that it was ok for me to continue driving the vehicle in the meantime despite the issue. on the evening of august 16, while driving the vehicle at a speed of approximately 40 miles per hour, the engine stalled, causing the vehicle to lose all power near the intersection [xxx] given the nature of the road as well as the traffic around me, this situation posed a serious safety hazard to myself, my passenger, and others near my vehicle, and since that point i no longer feel safe operating the vehicle in its current condition. as such, i have been entirely unable to operate this vehicle since august 16. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) *tt
Reported in: WAYNE PA || Crash: N || VIN #: 1J4RR6GT7BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact was driving approximately 60 mph when the vehicle stalled. the vehicle was taken to the dealer for diagnosis but was not repaired. the technician stated that because the check engine lamp was not illuminated, the vehicle could not be diagnosed. the manufacturer was not made aware of the failure. the approximate failure mileage was 15,000.
Reported in: ORLANDO FL || Crash: N || VIN #: 1J4RS4GG6BC
ELECTRICAL SYSTEM
i would like to place a formal compliant against chrysler group, llc. my family along with hundreds, if not thousands of other 2011 jeep grand cherokee owners. this issue is around the tipm device that seems to be failing on many consumer's vehicle dating back to the early part of 2013. finally, after a couple to trips to the service department for this issue, i was finally told the part is on back order. the problem is the dealer, nor the chrysler group doesn't have an idea when this part will be available leaving many of us without a car for an undetermined amount of time. this part (tipm) needs to be placed on official recall by the corporation and until it actually is.........it has placed undue financial strain of many of the owners of the jeep. we are expected by the banks to continue paying our car note, along with insurance. now chrsyler is saying that we must also come out of pocket for rentals to replace the vehicles we have and or paying for until they resolve this issue. this is so not right on so many levels and apparently they can get away with this without recourse. in conclusion, just asking the justice department to look into this issue and assist us consumers being held hostage by chrysler group, llc. *tt
Reported in: BROOKLYN NY || Crash: N || VIN #: 1J4RR6GT4BC
ELECTRICAL SYSTEM:IGNITION:MODULE
i have a 2011 jeep grand cherokee, and was experiencing the same cold start issues i drove it for about another 2 weeks and on one trip i drove about an hour out of town and had to run into a bank. when i got back in my car i started it and died right in the middle of the driveway i was exiting. took 30 minutes for it to restart. the paperwork says they replaced the win (wireless ignition node). 11 days in the shop. the next morning i went out to go to work and the car would not start. called dealership told me to bring it back up. i did the next day, this time getting a dodge dart from the rental company 8 days in the shop when i received a call that it was ready, this time they replaced the ignition module and gave me a new remote key. the next day aug 8th went to go to work and the car wouldn't start. half hour later got the car started and back to dealership, this time i received a nissan versa rental. they have had it ever since 14 days and counting. i talk to service department on thursday august 15th. and they told me they got it not to start and that it was the fuel injectors, i interjected and told him about this forum and to check the tipm and they just released 2000 from the factory on the 13th. said he would speak with technician and get back to me. called me friday and said they were replacing the tipm and he would have a better idea on a time frame by the middle of this week. i called today and they are telling me that its back ordered to sept. not giving me any specifics of when in sept. the service manager gave me chrysler number to call and complain.this is a serious issue with many individuals effected it needs to be looked into as a recall issue. what happens if the company in mexico who makes the part goes out of business. this is wrong especially for a taxpayers bailout company.. *tt
Reported in: ANSONIA CT || Crash: N || VIN #: 1J4RR4GG2BC
ELECTRICAL SYSTEM
i have a 2011 jeep grand cherokee, and was experiencing the same cold start issues i drove it for about another 2 weeks and on one trip i drove about an hour out of town and had to run into a bank. when i got back in my car i started it and died right in the middle of the driveway i was exiting. took 30 minutes for it to restart. the paperwork says they replaced the win (wireless ignition node). 11 days in the shop. the next morning i went out to go to work and the car would not start. called dealership told me to bring it back up. i did the next day, this time getting a dodge dart from the rental company 8 days in the shop when i received a call that it was ready, this time they replaced the ignition module and gave me a new remote key. the next day aug 8th went to go to work and the car wouldn't start. half hour later got the car started and back to dealership, this time i received a nissan versa rental. they have had it ever since 14 days and counting. i talk to service department on thursday august 15th. and they told me they got it not to start and that it was the fuel injectors, i interjected and told him about this forum and to check the tipm and they just released 2000 from the factory on the 13th. said he would speak with technician and get back to me. called me friday and said they were replacing the tipm and he would have a better idea on a time frame by the middle of this week. i called today and they are telling me that its back ordered to sept. not giving me any specifics of when in sept. the service manager gave me chrysler number to call and complain.this is a serious issue with many individuals effected it needs to be looked into as a recall issue. what happens if the company in mexico who makes the part goes out of business. this is wrong especially for a taxpayers bailout company.. *tt
Reported in: ANSONIA CT || Crash: N || VIN #: 1J4RR4GG2BC
ELECTRICAL SYSTEM
i have a 2011 jeep grand cherokee that has a defective part called a tipm (totally integrated power module). it downloads data and is part of the onboard computer and specialized for each vehicle. *tt my defective tipm causes the vehicle to stall and eventually it will prevent it from starting. the tipm is covered under my extended warranty, but the part is on national backorder and chrysler is unable to get it from the manufacturer (at least that's what they tell us). i have read on some message boards that they do not have the rights to produce the tipm themselves and that the company that makes it is going bankrupt and closing. it is also likely that whoever makes it is in another country (they will not tell us where). chrysler is treating people differently - those without warranties are completely out of luck. they have no working/safe/reliable vehicle and have to pay for the repair, but since the part is not available, no luck and no transportation. those of us with warranties are told different lies. they give us a date that is a month or two away, then when that comes around, they change the date. we have the added "bonus" of being in jeopardy each and every time we drive somewhere and not knowing if we will be stranded or not. there are at least several hundred people having this problem, and according to one post i read on edmunds.com, the chrysler case manager told someone that 25,000 of these were needed. chrysler is well aware of this defect, but they refuse to do a recall and so far they have not provided me with a rental car. they claim that they will, but then play the phone game, where chrysler usa, cannot reach the service manager at the local dealership, who cannot reach the rental department and so on.
Reported in: GREENSBORO NC || Crash: N || VIN #: 1J4RR4GT2BC
ELECTRICAL SYSTEM
this issue has to do with the totally integrated power module (tipm) used in jeep and other makes. this part is responsible for a lot of the power switching/modulation/distribution, and communications with other systems in the electrical system. there are numerous complaints online regarding this part that is on national backorder. our car has been out of service sitting at a jeep dealer since july with no estimate from chrysler of when the part might be available. there has been no talk of a recall at this point. the part almost always goes bad after the warranty has lapsed and costs anywhere from $900 - $1400 depending on the dealership, etc. once it goes, the car is rendered useless. we spent $2,000 at a mechanic who thought it was the fuel pump and an additional $1000+ on a rental car before the car was towed to the dealer. we are unable to only have one car, so we have now bought a third car. fortunately we are in a position to do this. many people are unable to afford even a rental. the safety issue comes into play because the car may jsut stop while you are driving. this did happen to ours once, but it was before there was an obvious problem and the car worked fine after the incident so we never looked into it. there is also the issue that sometimes it may start, but if you turn the car off it may not start the next time possibly stranding the driver who knows where. at this point people would just like this issue acknowledged and investigated.
Reported in: ODENTON MD || Crash: N || VIN #: 1J4RR4GT3BC
ELECTRICAL SYSTEM
the tipm, a part of the computer, has failed and the vehicle will no longer start. vehicles have also been known to stall, although this did not happen to me. chrysler has failed to recall despite hundreds of issues. my small dealer in greensboro, nc has 4 vehicles with this issues. there are no parts available, and they are giving no estimate on when parts will be available. so far chrysler has failed to recognize the widespread nature of the incident, despite hundreds of online posts by owners, and my dealers recognition of multiple vehicles in their shop for this issue. *js
Reported in: HIGH POINT NC || Crash: N || VIN #:
ELECTRICAL SYSTEM
my vehicle would not crank and stalls. battery replaced, $179.00 later.mechanic told me that it had updates and reflashed those for $50.00 and advised me to take back to the dealership for an integrated module. after service evaluated my jeep, i was told that the problem existed in the tipm. this product is on at least a 6 week back order and that is not a guarantee. also, there have been no recalls on this product. i have a busy commute to work in heavy traffic. my jeep stalled on the interstate and i had to veer toward the ditch to avoid an accident. if i were hit, would my airbags even deploy? this is a safety violation! *js
Reported in: LOUISBURG NC || Crash: N || VIN #:
POWER TRAIN
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle failed to start on several occasions. the vehicle was taken to the dealer for diagnosis where it was stated that the integrated part module needed to be replaced. the vehicle was not repaired and the manufacturer was notified. the approximate failure mileage was 16,000.
Reported in: PLANTATION FL || Crash: N || VIN #: 1J4RR6GT9BC
AIR BAGS
my problem is with my totally integrated power module (tipm). it is faulty and needs replaced and so are 25,000 other 2011 vehicles in the usa. part is on backorder and there is a business problem with the vendor. i am flagging this situation as a life, health, and safety matter now because you have on file 5 - 2011 jeep grand cherokee accidents where the air bags were written up in the police reports as not deploying. this goes right back to the tipm which is the brains of the whole vehicle. the air bags are wired into the totally integrated power module. this is the case where you need to connect the dots. there are thousands of us out there that won't start because we need the tipm. what about the other thousands out there that didn't develop the fault yet in the tipm but in the event of an accident the odds that the air bags don't deploy has been greatly increased. this consumer/jeep owner has no faith at all that my bags will ever deploy when needed. when my jeep is returned to me i am immediately trading it in. nhtsa needs to force chrysler to make a recall, they will never do it on their own.[xxx]parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c.552 (b) (6). *jb
Reported in: COLLINGSWOOD NJ || Crash: N || VIN #: 1J4RR5GT5BC
FUEL/PROPULSION SYSTEM
went to start my jeep after it sat for a few hours and noticed extended cranking. it did fire up and i drove 65 miles to the gym. same extended cranking issue when i got out the gym an hour later, but eventually, started and i made it home. did this one more time few days later and the first monday in august it wouldn't start when i went to leave for work in the morning. took my wife's vehicle o work and she tried it a few hours later and it fired right up. brought to local shop to have them look at it since they can service my extended warranty. after a few days there i was notified that it was he tipm and the part we on order, but was on national back order from jeep and i was number 141 in line waiting for one. as of today, 9/3/14, still no part and still no estimated delivery of said tipm. i have not been able to drive the jeep since then because it is unreliable transportation and my job requires me to travel up to 300 miles per day. have now made two payments on a vehicle i can't use. *jb
Reported in: RIVER RIDGE LA || Crash: N || VIN #:
ENGINE
went to start my jeep after it sat for a few hours and noticed extended cranking. it did fire up and i drove 65 miles to the gym. same extended cranking issue when i got out the gym an hour later, but eventually, started and i made it home. did this one more time few days later and the first monday in august it wouldn't start when i went to leave for work in the morning. took my wife's vehicle o work and she tried it a few hours later and it fired right up. brought to local shop to have them look at it since they can service my extended warranty. after a few days there i was notified that it was he tipm and the part we on order, but was on national back order from jeep and i was number 141 in line waiting for one. as of today, 9/3/14, still no part and still no estimated delivery of said tipm. i have not been able to drive the jeep since then because it is unreliable transportation and my job requires me to travel up to 300 miles per day. have now made two payments on a vehicle i can't use. *jb
Reported in: RIVER RIDGE LA || Crash: N || VIN #:
ELECTRICAL SYSTEM
went to start my jeep after it sat for a few hours and noticed extended cranking. it did fire up and i drove 65 miles to the gym. same extended cranking issue when i got out the gym an hour later, but eventually, started and i made it home. did this one more time few days later and the first monday in august it wouldn't start when i went to leave for work in the morning. took my wife's vehicle o work and she tried it a few hours later and it fired right up. brought to local shop to have them look at it since they can service my extended warranty. after a few days there i was notified that it was he tipm and the part we on order, but was on national back order from jeep and i was number 141 in line waiting for one. as of today, 9/3/14, still no part and still no estimated delivery of said tipm. i have not been able to drive the jeep since then because it is unreliable transportation and my job requires me to travel up to 300 miles per day. have now made two payments on a vehicle i can't use. *jb
Reported in: RIVER RIDGE LA || Crash: N || VIN #:
ELECTRICAL SYSTEM
my 2011 jeep grand cherokee finally stopped on september 2, 2013. i had to have it towed to the nearest jeep dealership. after three weeks of it not wanting to start and leaving me stranded several times i was forced to buy a new battery only for it to do the same thing. today it was diagnosed as having a bad tipm. but that's not the bad part, a tipm is $1200.00 and it is on back order indefinitely! looked it up online today and found hundreds of people waiting for the same tipm part. this item should be recalled by jeep and repaired for no charge since it also controls the airbags. jeep needs to fix this problem immediately. in the meantime, i, along with several other hundred people, have a 2 year old car that is just sitting at a dealership and we are not able to get fixed. *jb
Reported in: HAMPTON VA || Crash: N || VIN #: 1J4RS4GG3BC
ELECTRICAL SYSTEM
incident on 8/29/13 car stalled to start- took car to dealer on 8/30/13 and they diagnosed it to be the tipm. part was ordered but the dealer does not know when it is coming in and it is on national backorder. this tipm causes the car not to start. it took me about 5 tries to start my car- then finally it started. the car basically starts when it wants to. called corporate 9/4 and spoke with ella complaining on the issue. she then called the dealer and confirmed that part has been ordered but does not know an arrival date. she said they will email monthly on the status of my part. i then said "monthly". she replied yes we don't know when the part will be in. i told her i am getting very agitated and that i cannot afford to pay a car note on top of a rental. i asked her what do they do in a situation when a car cannot be fixed???? do you refund $$ give a new car.... she could not answer (basically saying no). i told her my rental will be up on saturday and i want a new one on their expense because their should be no reason for the dealer not having this part or knowing when it will be in. she advised me to call back on saturday regarding the rental. some cars at my dealer have been waiting for this part for month. she stated that she will escalate me file with special tracking. it seems like chrysler is telling all vehicle owners this. *jb
Reported in: VALLEY STREAM NY || Crash: N || VIN #: 1J4RS4GG0BC
ELECTRICAL SYSTEM
my jeep grand cherokee overland 4x4 2011 is experiencing starting problems. the yark jeep dealer in toledo ohio diagnosed the problem to be the total integrated power module or tipm on september 4, 2013. i had not driven the car for 5 days due to a fear of being in a strange place and not being able to get the car started. the yark dealership, on advice of chrysler, performed a software update, which seemed to work for about an hour at the dealership. then it [constant starter cranking, which the dealership said was because the tipm was not sending any power to the fuel pump] started again at the dealership. now, i am being told, by the yark dealership, that there is a 2000 part backlog on the tipm and that the part-distributor re-stocking date has moved from 9/9/2013 to 9/23/2013. if the delivery date holds i will be without my vehicle for about three weeks. internet research (http://townhall-talk.edmunds.com/direct/view/.f0f8b2b/1112) reveals many people that the same problem and chrysler will not pay for a rental car unless the tipm is totally non-functional which i feel is unacceptable.
Reported in: TOLEDO OH || Crash: N || VIN #: 1J4RR6GT1BC
EQUIPMENT ADAPTIVE
my jeep grand cherokee overland 4x4 2011 is experiencing starting problems. the yark jeep dealer in toledo ohio diagnosed the problem to be the total integrated power module or tipm on september 4, 2013. i had not driven the car for 5 days due to a fear of being in a strange place and not being able to get the car started. the yark dealership, on advice of chrysler, performed a software update, which seemed to work for about an hour at the dealership. then it [constant starter cranking, which the dealership said was because the tipm was not sending any power to the fuel pump] started again at the dealership. now, i am being told, by the yark dealership, that there is a 2000 part backlog on the tipm and that the part-distributor re-stocking date has moved from 9/9/2013 to 9/23/2013. if the delivery date holds i will be without my vehicle for about three weeks. internet research (http://townhall-talk.edmunds.com/direct/view/.f0f8b2b/1112) reveals many people that the same problem and chrysler will not pay for a rental car unless the tipm is totally non-functional which i feel is unacceptable.
Reported in: TOLEDO OH || Crash: N || VIN #: 1J4RR6GT1BC
AIR BAGS
diagnosed as tipm problem (totally integrated power module) car initially had problems with headlamps and wipers malfunctioning, then ignition wouldn't turn over and then when it finally did the car could not be turned off! brought car straight to jeep dealer after it wouldn't turn off and was told it was tipm. they said part was back ordered over a month and car can not be driven in the meantime. this is a huge consumer problem across the country with multiple model jeeps and several model years. the part is impossible to get and i was even told a boat sank and that it why it is back ordered nationally for months. looking at other consumer complaints online this should be a recall. cars are not able to be driven and people are waiting months for the part. *jb
Reported in: WESTON CT || Crash: N || VIN #: 1J4RR5GT9BC
ENGINE
diagnosed as tipm problem (totally integrated power module) car initially had problems with headlamps and wipers malfunctioning, then ignition wouldn't turn over and then when it finally did the car could not be turned off! brought car straight to jeep dealer after it wouldn't turn off and was told it was tipm. they said part was back ordered over a month and car can not be driven in the meantime. this is a huge consumer problem across the country with multiple model jeeps and several model years. the part is impossible to get and i was even told a boat sank and that it why it is back ordered nationally for months. looking at other consumer complaints online this should be a recall. cars are not able to be driven and people are waiting months for the part. *jb
Reported in: WESTON CT || Crash: N || VIN #: 1J4RR5GT9BC
VISIBILITY/WIPER
diagnosed as tipm problem (totally integrated power module) car initially had problems with headlamps and wipers malfunctioning, then ignition wouldn't turn over and then when it finally did the car could not be turned off! brought car straight to jeep dealer after it wouldn't turn off and was told it was tipm. they said part was back ordered over a month and car can not be driven in the meantime. this is a huge consumer problem across the country with multiple model jeeps and several model years. the part is impossible to get and i was even told a boat sank and that it why it is back ordered nationally for months. looking at other consumer complaints online this should be a recall. cars are not able to be driven and people are waiting months for the part. *jb
Reported in: WESTON CT || Crash: N || VIN #: 1J4RR5GT9BC
ELECTRICAL SYSTEM
starting issues - cranks but won't start. 2011 jeep gc overland 4x4 5.7l hemi, 19,200 miles. bad part: "totally integrated power module" (tipm) part# rl692316ai. part is on "back order" dealer best guess is 3 to 6 wks or more - they do not know. corporate confirmed parts situation. aug 26, 2013 1st day jeep in shop. dealers now has 3 vehicles all waiting for this part. my concern is that there is more demand than parts and will the new part be upgraded to eliminate problem. dealer part cost about $1,000 plus labor if out of warranty. sept 5, 2013 now 11 days in shop with no more information on part. i hope this data will support a recall for tipm part # rl692316a used in 2011 jeep grand cherokee and other vehicles too. *jb
Reported in: PLANTATION FL || Crash: N || VIN #: 1J4RR6GT9BC
ENGINE
started having problems starting my jeep on august 13th 2013. i travel to all parts of the city and in some cases find myself in areas that you would most certainly not want to be stranded...by the end of the day, i found myself in a bad part of town and the vehicle would not turn over...took about 25 minutes to final start and i got it home. the next morning, the same problem. when i finally got it started, i took it directly to the dealership....there it has been for almost 4 weeks w/ no real solution in sight..i am told it may be the tipm??? and that this part may not even be available through a 2nd or 3rd party manufacturer that may be going out of business?? where does chryseler stand on this??? sounds like this is a hugfe issue that is cropping up and nobody has any answers for the how many thousands of consumers w/ the same issue?? i pray it doesn't put someone in a compromising position wherein they are injured by circumstance through this issue or stranded w/ a health condition that leads to something more???
Reported in: COLUMBUS OH || Crash: N || VIN #:
ELECTRICAL SYSTEM
car won't stop. tipm fuse exploded. jeep dealer says i won't have a car for2 weeks and jeep won't cover this main stream issue. i found 1200 complaints on the same issue. we want extended warranty or full recall on all jeep grand cherokees. 2011 and 2012. people can die if their car shuts off on the highway. i was warned i can die if i drive this jeep by shaver jeep in thousand oaks ca. tipm needs recall and will end up killing jeep owners
Reported in: WOODLAND HILLS CA || Crash: N || VIN #: 1J4RR4GT9BC
ELECTRICAL SYSTEM
i tried to start my jeep grand cherokee 2011 with the push start and it turned over but would not crank. i finally got it crank after several tries and waiting five minutes. i have since experienced intermittent problems starting my jeep each morning or after it sits for more than four hours. in the past week i have experienced difficulty starting everyday. it getting harder to start. i read online that a lot of people are having the same problem and someone recommended using the remote start button to start your vehicle. that is the only way i have been successful getting my jeep cranked each day. i took my vehicle to the jeep dealership and they said i need a tipm and it is not covered under warranty. i am a female nurse who drives my car for a living and i do not feel safe in my vehicle. i go in unsafe areas for my job and it is not a good feeling worry if my jeep start. it is going to cost over 1200.00 to get my car repaired and part is on back order. i worry everyday that i will get stranded and this is suppose to be an award winning suv. please help me!
Reported in: HOLLY SPRINGS NC || Crash: N || VIN #: 1J4RR5GT1BC
ENGINE
vehicle cranks but does not starts. part not available. dealer claims is in national backorder. vehicle was towed to dealer and diagnosed as a defective total integrated power module. other 17 similar vehicles waiting for same part at chrysler jeep dealer repair shop.
Reported in: TOA BAJA PR || Crash: N || VIN #: J4RR6GT9BC6
ELECTRICAL SYSTEM
vehicle cranks but does not starts. part not available. dealer claims is in national backorder. vehicle was towed to dealer and diagnosed as a defective total integrated power module. other 17 similar vehicles waiting for same part at chrysler jeep dealer repair shop.
Reported in: TOA BAJA PR || Crash: N || VIN #: J4RR6GT9BC6
UNKNOWN OR OTHER
initially, i took the car (2011 jeep grand cherokee) to the dealer due to a rough idle, a shaking that had not occurred before. they dismissed it saying it was due to us running the air conditioning during the summer. i then ran the car with out the ac on and it still occurred. next, the car began cranking and not starting. i looked up the symptoms on the internet and saw many others had problems with the jeep/chrysler tipm part. i took the car back to the dealer, described the problem, and asked them to look in to the tipm also as others were having the same problem. the diagnosed the problem as "two codes" that needed to be updated and not the tipm. within 24 hours, the car did not start and cranked again. for the third time, i took the car to the dealer. they then reported it could either be the fuel pump or the tipm. ( i told them that was what i had asked for them to look at the last visit.) they then determined it is the tipm, and the needed part will not be available until 9-25-13, leaving me car less until that time. my extended warranty only covers a 5 day rental and chrysler has thus far refused to provide a rental until the part is received. thank you.
Reported in: BENSALEM PA || Crash: N || VIN #: 1J4RR4GG6BC
ELECTRICAL SYSTEM
car will not start or operate at all due to a bad tipm , this problem is now wide spread through the nation with jeep / chrysler customers. my jeep will be at the dealer ship for about 3 weeks waiting for the back ordered tipm to come in.
Reported in: MIAMI FL || Crash: N || VIN #: 1J4RS4GG3BC
ELECTRICAL SYSTEM
i was having trouble getting my car started. it would crank but not start. had it towed to the dealer and i was told the tipm (totally integrated power module) needs to be replaced. there is a faulty relay that controls the fuel pump which results in a crank but no start condition. the cost was ridiculous but even worse was that it would take up to two weeks to get the part. in doing some checking, it seems that there are currently over 1300 orders for this part with none available. there is a scheduled release to dealers this week of about 450 with another release in about 2 more weeks. currently there is a demand of 449 per week. there must be something wrong with the way this part was manufactured for it to break down so much. or is chrysler just making a buck by taking advantage of us? either way, i'm going back to foreign cars. american made hasn't been very good to me.
Reported in: LUTZ FL || Crash: N || VIN #: 1J4RR5GT2BC
ELECTRICAL SYSTEM
my 2011 overland began hesitating while driving on friday 9/6. was able to return home safely. turned off the engine and then was unable to restart the vehicle. had the vehicle taken to a local dealership and was told that the tipm module had failed which chrysler is aware of the faulty part and has already changed manufacturers. i was told due to a back order the dealerships are limited to ordering only one module per week and therefore no eta could be given for my vehicle's repairs. i called the chrysler corporate offices and was told that they would attempt to expedite the part and i could rent a car and submit my bill for "possible" reimbursement. this is a failure on a number of levels that a company that is now flush with cash again due to a gov't bailout has the parts to crank out new vehicles but will leave paying customers with no information other than to "be patient". i will not attempt to buy american again. back to acura i go!
Reported in: TEANECK NJ || Crash: N || VIN #: 1J4RR6GG6BC
ENGINE
my 2011 overland began hesitating while driving on friday 9/6. was able to return home safely. turned off the engine and then was unable to restart the vehicle. had the vehicle taken to a local dealership and was told that the tipm module had failed which chrysler is aware of the faulty part and has already changed manufacturers. i was told due to a back order the dealerships are limited to ordering only one module per week and therefore no eta could be given for my vehicle's repairs. i called the chrysler corporate offices and was told that they would attempt to expedite the part and i could rent a car and submit my bill for "possible" reimbursement. this is a failure on a number of levels that a company that is now flush with cash again due to a gov't bailout has the parts to crank out new vehicles but will leave paying customers with no information other than to "be patient". i will not attempt to buy american again. back to acura i go!
Reported in: TEANECK NJ || Crash: N || VIN #: 1J4RR6GG6BC
FUEL/PROPULSION SYSTEM
my 2011 overland began hesitating while driving on friday 9/6. was able to return home safely. turned off the engine and then was unable to restart the vehicle. had the vehicle taken to a local dealership and was told that the tipm module had failed which chrysler is aware of the faulty part and has already changed manufacturers. i was told due to a back order the dealerships are limited to ordering only one module per week and therefore no eta could be given for my vehicle's repairs. i called the chrysler corporate offices and was told that they would attempt to expedite the part and i could rent a car and submit my bill for "possible" reimbursement. this is a failure on a number of levels that a company that is now flush with cash again due to a gov't bailout has the parts to crank out new vehicles but will leave paying customers with no information other than to "be patient". i will not attempt to buy american again. back to acura i go!
Reported in: TEANECK NJ || Crash: N || VIN #: 1J4RR6GG6BC
POWER TRAIN
tl* the contact owns a 2011 jeep grand cherokee laredo. the contact stated that the engine rpms increased and the vehicle failed to switch gears. the failure was recurring and caused the engine to stall. the vehicle was towed to the dealer where a diagnostic was performed, which located the failure at the transmission park neutral module. the vehicle was not repaired. the dealer advised the contact that the transmission module was on back order. the manufacturer was made aware of the failure. the failure and current mileage was 56,310. the vin was not available.
Reported in: NORTH LAUDERDALE FL || Crash: N || VIN #:
ENGINE
tl* the contact owns a 2011 jeep grand cherokee laredo. the contact stated that the engine rpms increased and the vehicle failed to switch gears. the failure was recurring and caused the engine to stall. the vehicle was towed to the dealer where a diagnostic was performed, which located the failure at the transmission park neutral module. the vehicle was not repaired. the dealer advised the contact that the transmission module was on back order. the manufacturer was made aware of the failure. the failure and current mileage was 56,310. the vin was not available.
Reported in: NORTH LAUDERDALE FL || Crash: N || VIN #:
SUSPENSION
i have a 2011 jeep grand cherokee overland.the vehicle clunks in the rear end going over bumps at low speeds. turns out this is due to a defect in the shocks/shock mounts. it only affects vehicles with quadra lift suspension and towing package. including the originals, i have had 4 sets of rear shocks put on--with 3 individual shocks breaking-which i consider a safety hazard. from reports on jeepgarage.org, there are at least 12 of us in that small group ranging from 2011 to 2014 model years with this issue. i made 5 or 6 100 mile round trips to the dealer who changed shocks as he was told to by chrysler. they came out with 3 different shock types (#'s) and shock mounts to fix this-no success. now one of our group with a 2013 jgc laredo has been told that it is "normal to have clunking"-even after he told them that one shock was completely frozen.they also have had 2 or 3 tsb's addressing the problem with ineffective solutions. so now a "problem" is normal. all any of us want is for our shocks to be safe and quiet on vehicles we paid over 40k for. perhaps you can hold chrysler accountable.
Reported in: HAYS MT || Crash: N || VIN #: 1J4RR6GT1BC
ELECTRICAL SYSTEM
national problem! trouble starting vehicle - bad tipm. many reports of other jeep and chryslers have the same issue with this batch of bad parts. log onto any jeep forum and look around! took 25 minutes to get the tipm to start up the engine. starting trouble went away for a couple of days but is increasingly getting worse. the problem is now effecting about every third start up and has made me miss a job interview because of the lack of reliability. took the jeep to the dealer, they installed all the flash updates for the tipm - no difference after the flashes were installed. dealer said that i needed a new tipm. the crappy problem is that the part is on a 3 month back order! they are not wanting to cover this under warranty (under 3 years / over 36,000 miles) but i placed a complaint with chrysler customer service to both expedite the part and get it covered under warranty. when i called the chrysler customer servicer line, i was told that i was her second tipm issue this morning! i was told the tipm would cost me $1,000.....even if you could order the part! drove vehicle home, because i could not afford a rental car for and unspecified amount of time, and have had issues every day. last week, the jeep stalled while i was doing 45 mph on a city road. was able to coast to the shoulder with no incident, but it took about 15 minutes of continuous trial to get the vehicle started again. i will not take my wife and kids in the jeep with me until this issue is resolved.
Reported in: FAYETTEVILLE AR || Crash: N || VIN #: 1J4RR5GT5BC
ELECTRICAL SYSTEM
the tipm that controls the air bags and fuel pump along with many other systems is faulty. there is a nationwide demand for new tipm systems for jeeps but no supply. chrysler is saying a new tipm system is back ordered for several months forcing jeep owners to drive unsafe vehicles that could shut off at any moment and not deploy the air bags. this has become a nationwide problem.
Reported in: HOUSTON TX || Crash: N || VIN #:
ELECTRICAL SYSTEM
forum after forum of the same issues are happening to make and model. users are unable to start car because of tipm issue. apparently people have even lost power to car while driving. the tipm is also connected with air bag deployment and it will not deploy should the car lose power and hit anything. most people cannot even afford to replace the 1200 issue. this should be a national recall or expect many accidents caused by this for those that are lucky enough to finally get the car started.
Reported in: BONNER SPRINGS KS || Crash: N || VIN #: 1J4RR4GG3BC
ENGINE
2 weeks ago my car would not start, did get it started, took to dealer ship. its apparently the timp module. this part is on back order i was told it would be in this week its not and they are not sure. it take a few tries to get it started. and twice it stalled while driving. and its making a knocking. may i add this started at 36600. miles.
Reported in: CAPE CORAL FL || Crash: N || VIN #: 1J4RS4GG9BC
ELECTRICAL SYSTEM
2 weeks ago my car would not start, did get it started, took to dealer ship. its apparently the timp module. this part is on back order i was told it would be in this week its not and they are not sure. it take a few tries to get it started. and twice it stalled while driving. and its making a knocking. may i add this started at 36600. miles.
Reported in: CAPE CORAL FL || Crash: N || VIN #: 1J4RS4GG9BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the tipm module malfunctioned, causing the vehicle not to start. the contact took the vehicle to the dealer to have the part replaced. the dealer stated the part was on back order. the failure mileage was 65,000.
Reported in: TOMS RIVER NJ || Crash: N || VIN #: 1J4RR5GT9BC
ELECTRICAL SYSTEM
thanks for the chance to post, i too have been experiencing the same issue. i noticed it a few weeks ago when my battery started showing signs of going dead. i also heard the noise after exiting the truck in the evenings. i thought the noise was some electronics resetting itself, but thought it would eventually shutoff. i did not think this could be killing my battery. i too had to buy a battery thanks cost me a pretty penny now to learn it too would be dead soon. after going to the dealership today for an oil change the truck died in their service bay. not even five minutes after leaving, the service rep called me and explained how they had to push my truck to their service bay due to a bad totally integrated power module (tipm). we are now with out a vehicle for an undisclosed time and still have the obligation to pay for a product of no use. chrysler has to find way to address this or it can cost them dearly in reputation and in the pocket if the results don't get better. a recall would be a start but people are without vehicles with monthly payments! not a good look chrysler looks like a class action situation.
Reported in: BALTIMORE MD || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
thanks for the chance to post, i too have been experiencing the same issue. i noticed it a few weeks ago when my battery started showing signs of going dead. i also heard the noise after exiting the truck in the evenings. i thought the noise was some electronics resetting itself, but thought it would eventually shutoff. i did not think this could be killing my battery. i too had to buy a battery thanks cost me a pretty penny now to learn it too would be dead soon. after going to the dealership today for an oil change the truck died in their service bay. not even five minutes after leaving, the service rep called me and explained how they had to push my truck to their service bay due to a bad totally integrated power module (tipm). we are now with out a vehicle for an undisclosed time and still have the obligation to pay for a product of no use. chrysler has to find way to address this or it can cost them dearly in reputation and in the pocket if the results don't get better. a recall would be a start but people are without vehicles with monthly payments! not a good look chrysler looks like a class action situation.
Reported in: BALTIMORE MD || Crash: N || VIN #:
ELECTRICAL SYSTEM
tried to start the jeep in the morning and it would crank but not turn over and start. called the jeep dealership and had it towed in. after they checked it they said a tipm unit went bad and may take days to months to get a new one and would cost $1300. the vehicle is under 3 years old and i found several hundred other persons having the exact same problem in different states. i would request an inquiry into this issue and see if a formal recall is in order. thank you in advance for any help you could provide. *jb
Reported in: GODDARD KS || Crash: N || VIN #:
ENGINE
tried to start the jeep in the morning and it would crank but not turn over and start. called the jeep dealership and had it towed in. after they checked it they said a tipm unit went bad and may take days to months to get a new one and would cost $1300. the vehicle is under 3 years old and i found several hundred other persons having the exact same problem in different states. i would request an inquiry into this issue and see if a formal recall is in order. thank you in advance for any help you could provide. *jb
Reported in: GODDARD KS || Crash: N || VIN #:
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee 4x4. the contact stated that the vehicle failed to start. the contact attempted to start the vehicle several times before the engine engaged. the vehicle was taken to the dealer for inspection and they stated that the total integrated power module needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 57,000.
Reported in: RENTON WA || Crash: N || VIN #: 1J4RR5GTXBC
FUEL SYSTEM, GASOLINE
my 2011 grand cherokee has been in the shop for 11 weeks waiting on a part.the part is a tipm. without this part jeep doesn't start. people at dealership where i purchased jeep treat my daughter the owner like it is our fault. *jb
Reported in: CLEWISTON FL || Crash: N || VIN #: 1J4RS4GGXBC
ELECTRICAL SYSTEM
my 2011 grand cherokee has been in the shop for 11 weeks waiting on a part.the part is a tipm. without this part jeep doesn't start. people at dealership where i purchased jeep treat my daughter the owner like it is our fault. *jb
Reported in: CLEWISTON FL || Crash: N || VIN #: 1J4RS4GGXBC
POWER TRAIN
same issue with my 2011 jeep grand cherokee the tipm needs to be replaced. purchased used only 25k miles two months later check engine light would not go away, started to stop then had trouble cranking then would not start. took to local dealership over a month ago, dealership still has my vehicle and im without a car. extended warranty will no longer pay for my rental. my house is 30 mins away from my job and i have two small children. chrysler could only "expedite" the tipm to the dealership....meanwhile i'm carless until who knows when. each week the dealership gives me a different story on when the part will be in.
Reported in: CLIFFSIDE PARK NJ || Crash: N || VIN #: 1J4RR4GG3BC
ELECTRICAL SYSTEM
totally integrated power module is going out on multiple jeep vehicles. the tipm controls lights, horns, wipers, air bags, etc. when the part quits working, it causes multiple issues with the vehicle. the vehicle will not start, which can leave the owner stranded. the wipers, horn, etc., just turn on, which could cause an accident. and, the air bags may not deploy if in an accident. the tipm is on national back order, which means waiting weeks for repair and chrysler is refusing to pay for a rental car for the owner. and, will the replacement last longer than the original? the vehicle needs to be recalled and replaced. *js
Reported in: FLOWER MOUND TX || Crash: N || VIN #: 1J4RS6GT4BC
AIR BAGS
totally integrated power module is going out on multiple jeep vehicles. the tipm controls lights, horns, wipers, air bags, etc. when the part quits working, it causes multiple issues with the vehicle. the vehicle will not start, which can leave the owner stranded. the wipers, horn, etc., just turn on, which could cause an accident. and, the air bags may not deploy if in an accident. the tipm is on national back order, which means waiting weeks for repair and chrysler is refusing to pay for a rental car for the owner. and, will the replacement last longer than the original? the vehicle needs to be recalled and replaced. *js
Reported in: FLOWER MOUND TX || Crash: N || VIN #: 1J4RS6GT4BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that he depressed the start button, but the vehicle failed to start. he had to depress the button several times before it would respond. the vehicle was taken to a dealer for diagnosis where the contact was informed that the total integrated power module would need to be replaced. the vehicle had not been repaired. the failure and current mileage was 59,000.
Reported in: CHICAGO IL || Crash: N || VIN #: 1J4RR5GG7BC
ELECTRICAL SYSTEM
2011 jeep grand cherokee - tipm went out at 59,000 miles. no longer under warranty. this part is integral to the working of the car-air bags, accessories, dash, fuel pump, etc. according to the dealer, this part is on back order and they do not know when it will become available. they currently have several vehicles there that have been waiting longer than 6 weeks. according to an internet search, this is a wide spread problem and chrysler has yet to recall or accommodate owners. this is a safety issue!!!!! *js
Reported in: SPRING TX || Crash: N || VIN #: 1J4RS4GG6BC
ENGINE
the vehicle stalled while driving on ny highway going approximately 45 mph. i panicked since i had my kids in the vehicle. but the worst thing is that it took me around 30 minutes to start the vehicle after the fact. we were stuck in the middle of the highway blocking traffic. ever since then, i have been having issues with starting engine. it will take me about 15-30 minutes to start this, took the vehicle to a dealership and i was advised that the battery was bad. we have owned other brands but, this is mere 3 year old vehicle! replaced the battery but, was having same issues for about a month. i was hoping it will go away until a couple of days ago i was unsuccessful in starting the engine! i had to miss work and have the vehicle towed to a dealership. as soon as i described the issues, a service manager told me that its "tipm" and they are back ordered for 5-6 weeks. i just can not afford to commute without a vehicle and certainly do not want repeat with my family in the vehicle. i am still waiting to hear back from the dealership. did chrysler recall 2011 grand cherokee 4x4? i have 6 more months until the lease ends and don't know what to do. i certainly wouldn't want to pay for anything on the vehicle since this is manufacturer's problems. please advise *js
Reported in: NEW YORK NY || Crash: N || VIN #: 1J4RR4GG2BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee 4x2. the contact stated that while driving 30 mph, the vehicle stalled. the contact notified the dealer and was advised to allow the vehicle to die. the engine died and the vehicle was towed to the dealer. the vehicle was inspected and diagnosed as having a tipm module malfunction. the contact took the vehicle to the dealer to have the part replaced. the dealer stated that the part needed to complete the repairs was on back order. the manufacturer was notified of the incident. the approximate failure mileage was 18,600.
Reported in: HONOLULU HI || Crash: N || VIN #: 1J4RS4GG5BC
ELECTRICAL SYSTEM
2011 jeep grand cherokee. i have been waiting since july for tipm replacement . (went out @ 17,000 miles) vehicle difficult to start. was told by dealership to keep trying to drive until the part became available. however, during this time the vehicle started stalling in traffic and while driving, making this a very unsafe situation! car is parked now and dealer estimates 4-6 wks until tipm will become available due to backorder.
Reported in: GRAND CAYMAN SC || Crash: N || VIN #: 1J4RS4GGXBC
ELECTRICAL SYSTEM
there seems to be thousands of cases on the internet like mine. the car won't start when cold. to get it to start, you have to try and try pushing the starter button. eventually, it will start after 10-25 times. i'm told this is caused by a defective tipm (computer). i'm told that eventually the car won't start at all. i see this as a safety issue, as if you can't get your car started you can get into a lot of trouble if you are in harm's way. there are thousands of issues like this. the replacement part is not even available. chrysler told me it would take 3 weeks to even get the replacement computer. that means that the car is essentially not usable for at a minimum 3 weeks. this car needs to be recalled.
Reported in: SAN FRANCISCO CA || Crash: N || VIN #: 1J4RR6GT6BC
FUEL SYSTEM, GASOLINE
there seems to be thousands of cases on the internet like mine. the car won't start when cold. to get it to start, you have to try and try pushing the starter button. eventually, it will start after 10-25 times. i'm told this is caused by a defective tipm (computer). i'm told that eventually the car won't start at all. i see this as a safety issue, as if you can't get your car started you can get into a lot of trouble if you are in harm's way. there are thousands of issues like this. the replacement part is not even available. chrysler told me it would take 3 weeks to even get the replacement computer. that means that the car is essentially not usable for at a minimum 3 weeks. this car needs to be recalled.
Reported in: SAN FRANCISCO CA || Crash: N || VIN #: 1J4RR6GT6BC
ELECTRICAL SYSTEM
the remote start on the jeep starts but does not run. i was told the tipm was bad in it and cuts off fuel to the jeep and also causes the ar bags not to work, also controls alot of other electrical parts on the jeep. i feel jeep should have already had a recall on this part as they know there are numerous problems anad they are putting people in danger while driving. i undertand there are so many bad they are on back order for "several months". this is not fair to the consumer to be placed in this kind of danger, nor not be able to get the part for over several months.
Reported in: SODDY DAISY TN || Crash: N || VIN #: 1J4RRGGT2BC
ENGINE
the remote start on the jeep starts but does not run. i was told the tipm was bad in it and cuts off fuel to the jeep and also causes the ar bags not to work, also controls alot of other electrical parts on the jeep. i feel jeep should have already had a recall on this part as they know there are numerous problems anad they are putting people in danger while driving. i undertand there are so many bad they are on back order for "several months". this is not fair to the consumer to be placed in this kind of danger, nor not be able to get the part for over several months.
Reported in: SODDY DAISY TN || Crash: N || VIN #: 1J4RRGGT2BC
ELECTRICAL SYSTEM
vehicle will not start. apparently all of the 2011 suv jeep grand cherokees have the issue with the tipm. the part will cost me over a thousand dollars to repair and the part is on backorder. in the meantime, i have no transportation to get to work. i have bad knees and a bad back and cannot continue taking the bus. i am a teacher and have been late getting to school for the past 2 weeks.
Reported in: NEW ROCHELLE NY || Crash: N || VIN #: 1J4RRAGGOBC
ELECTRICAL SYSTEM
recently having issues while trying to start my 2011 jeep gc. the engine will turn over but will not start the electronic throttle control (etc) warning light comes on. this has been happening intermittently and becoming more frequent. in doing research, it seems this is a common problem with this model and the replacement part is not only costly, but on bo for a undisclosed time frame.
Reported in: MONTGOMERY, AL || Crash: N || VIN #:
VEHICLE SPEED CONTROL
recently having issues while trying to start my 2011 jeep gc. the engine will turn over but will not start the electronic throttle control (etc) warning light comes on. this has been happening intermittently and becoming more frequent. in doing research, it seems this is a common problem with this model and the replacement part is not only costly, but on bo for a undisclosed time frame.
Reported in: MONTGOMERY, AL || Crash: N || VIN #:
SUSPENSION
the 1st time this happened was about a year ago then now at 25k miles clunking sound from rear end the dealer is replacing the shocks and shock mounts for the 2nd time.. no reason why but i am now out of warranty am i going have to pay for this when it happens again this is a safety issue!!!!!
Reported in: BALLWIN MO || Crash: N || VIN #: 1J4RR4GG6BC
POWER TRAIN
tipm- i went to start my jeep this morning that felt like a weak start up, it then hiccuped and died. thinking it maybe just a one time incident, tried again, with the result of the starter just cranking for about 5-6 seconds. this repeated multiple more times before i called a tow truck to take to a local mechanic. it was diagnosed with bad fuel pumps, and the cost to replace was $1600. this prompted me to call the dealership and ask if that's even possible. after explaining the issue at hand, the service manager told me that he doesn't believe the issue to be caused by faulty pumps, but from the tipm. this is obviously not the first time he has heard of this issue. i then did some research on the web and found this to be a pretty prevalent issue amongst owners of this year, make, and model. when i called him back to see if the backorder issues were true, he told me it would take around three weeks to get the part. i immediately asked for the jeep corporate number, called them, and began to speak to a guy about it there. he told me that the production rate was one per 7 days... and that coupled with there are tons of these cases out there is why it was going to take a while to get the part. he went on to tell me that sounds crazy, but its just how fast, (or slow) they are producing them. i asked if the new product was a replica of the original and he said this is a solution for the previous one and would fix the problem, not just a bandaid. he advised me to have it fixed and hope the recall comes and i would be eligible for a reimbursement. with the price of this fix being so high and the amount of people affected, this has to be recalled. please have anyone having this issue file a complaint here. this customer service rep told me there just hasn't been enough formal complaints about it to validate a recall....
Reported in: FORT LAUDERDALE FL || Crash: N || VIN #: 1J4RS5GG8BC
ELECTRICAL SYSTEM
tipm- i went to start my jeep this morning that felt like a weak start up, it then hiccuped and died. thinking it maybe just a one time incident, tried again, with the result of the starter just cranking for about 5-6 seconds. this repeated multiple more times before i called a tow truck to take to a local mechanic. it was diagnosed with bad fuel pumps, and the cost to replace was $1600. this prompted me to call the dealership and ask if that's even possible. after explaining the issue at hand, the service manager told me that he doesn't believe the issue to be caused by faulty pumps, but from the tipm. this is obviously not the first time he has heard of this issue. i then did some research on the web and found this to be a pretty prevalent issue amongst owners of this year, make, and model. when i called him back to see if the backorder issues were true, he told me it would take around three weeks to get the part. i immediately asked for the jeep corporate number, called them, and began to speak to a guy about it there. he told me that the production rate was one per 7 days... and that coupled with there are tons of these cases out there is why it was going to take a while to get the part. he went on to tell me that sounds crazy, but its just how fast, (or slow) they are producing them. i asked if the new product was a replica of the original and he said this is a solution for the previous one and would fix the problem, not just a bandaid. he advised me to have it fixed and hope the recall comes and i would be eligible for a reimbursement. with the price of this fix being so high and the amount of people affected, this has to be recalled. please have anyone having this issue file a complaint here. this customer service rep told me there just hasn't been enough formal complaints about it to validate a recall....
Reported in: FORT LAUDERDALE FL || Crash: N || VIN #: 1J4RS5GG8BC
FUEL/PROPULSION SYSTEM
tipm- i went to start my jeep this morning that felt like a weak start up, it then hiccuped and died. thinking it maybe just a one time incident, tried again, with the result of the starter just cranking for about 5-6 seconds. this repeated multiple more times before i called a tow truck to take to a local mechanic. it was diagnosed with bad fuel pumps, and the cost to replace was $1600. this prompted me to call the dealership and ask if that's even possible. after explaining the issue at hand, the service manager told me that he doesn't believe the issue to be caused by faulty pumps, but from the tipm. this is obviously not the first time he has heard of this issue. i then did some research on the web and found this to be a pretty prevalent issue amongst owners of this year, make, and model. when i called him back to see if the backorder issues were true, he told me it would take around three weeks to get the part. i immediately asked for the jeep corporate number, called them, and began to speak to a guy about it there. he told me that the production rate was one per 7 days... and that coupled with there are tons of these cases out there is why it was going to take a while to get the part. he went on to tell me that sounds crazy, but its just how fast, (or slow) they are producing them. i asked if the new product was a replica of the original and he said this is a solution for the previous one and would fix the problem, not just a bandaid. he advised me to have it fixed and hope the recall comes and i would be eligible for a reimbursement. with the price of this fix being so high and the amount of people affected, this has to be recalled. please have anyone having this issue file a complaint here. this customer service rep told me there just hasn't been enough formal complaints about it to validate a recall....
Reported in: FORT LAUDERDALE FL || Crash: N || VIN #: 1J4RS5GG8BC
ENGINE
tipm- i went to start my jeep this morning that felt like a weak start up, it then hiccuped and died. thinking it maybe just a one time incident, tried again, with the result of the starter just cranking for about 5-6 seconds. this repeated multiple more times before i called a tow truck to take to a local mechanic. it was diagnosed with bad fuel pumps, and the cost to replace was $1600. this prompted me to call the dealership and ask if that's even possible. after explaining the issue at hand, the service manager told me that he doesn't believe the issue to be caused by faulty pumps, but from the tipm. this is obviously not the first time he has heard of this issue. i then did some research on the web and found this to be a pretty prevalent issue amongst owners of this year, make, and model. when i called him back to see if the backorder issues were true, he told me it would take around three weeks to get the part. i immediately asked for the jeep corporate number, called them, and began to speak to a guy about it there. he told me that the production rate was one per 7 days... and that coupled with there are tons of these cases out there is why it was going to take a while to get the part. he went on to tell me that sounds crazy, but its just how fast, (or slow) they are producing them. i asked if the new product was a replica of the original and he said this is a solution for the previous one and would fix the problem, not just a bandaid. he advised me to have it fixed and hope the recall comes and i would be eligible for a reimbursement. with the price of this fix being so high and the amount of people affected, this has to be recalled. please have anyone having this issue file a complaint here. this customer service rep told me there just hasn't been enough formal complaints about it to validate a recall....
Reported in: FORT LAUDERDALE FL || Crash: N || VIN #: 1J4RS5GG8BC
ENGINE
jeep grand cherokee started having a slight miss in early july. then jeep would not start. waited 2 minutes then jeep started. had jeep serviced including new spark plugs from chrysler. still had miss at idle. drove jeep from northern california to southern california. still had miss. sitting in heavy traffic jeep stalled and caused a traffic backup. waited for a couple of minutes then jeep started.took jeep to the jeep dealer in aug. dealer did software upgrade. still had rough idle and hard to start. took jeep in again. they said to order a tipm. dealer said it would be at least several weeks to get the part and to park the jeep due to the stalling out situation. wrote an email to the jeep ceo. jeep responded. the tipm was replaced in early sept. stalling is gone but the rough idle is now back. this issues could be very dangerous. considering how jeeps are used (off road, long trips) one could easily be stranded or worse. given the number of complaints and the long period of time to get a part it would seem like a recall is in order. it appears that the part is no longer manufactured due to a bankruptcy of the oem. there are thousands of us having this problem and we need help!
Reported in: BRENTWOOD CA || Crash: N || VIN #: 1J4RR6GT8BC
ELECTRICAL SYSTEM
jeep grand cherokee started having a slight miss in early july. then jeep would not start. waited 2 minutes then jeep started. had jeep serviced including new spark plugs from chrysler. still had miss at idle. drove jeep from northern california to southern california. still had miss. sitting in heavy traffic jeep stalled and caused a traffic backup. waited for a couple of minutes then jeep started.took jeep to the jeep dealer in aug. dealer did software upgrade. still had rough idle and hard to start. took jeep in again. they said to order a tipm. dealer said it would be at least several weeks to get the part and to park the jeep due to the stalling out situation. wrote an email to the jeep ceo. jeep responded. the tipm was replaced in early sept. stalling is gone but the rough idle is now back. this issues could be very dangerous. considering how jeeps are used (off road, long trips) one could easily be stranded or worse. given the number of complaints and the long period of time to get a part it would seem like a recall is in order. it appears that the part is no longer manufactured due to a bankruptcy of the oem. there are thousands of us having this problem and we need help!
Reported in: BRENTWOOD CA || Crash: N || VIN #: 1J4RR6GT8BC
ELECTRICAL SYSTEM
car will crank but will not start. after about 10-20 minutes car will start. remote start is more successful than turning the key.
Reported in: GALLION AL || Crash: N || VIN #:
POWER TRAIN
car will crank but will not start. after about 10-20 minutes car will start. remote start is more successful than turning the key.
Reported in: GALLION AL || Crash: N || VIN #:
ENGINE
car will crank but will not start. after about 10-20 minutes car will start. remote start is more successful than turning the key.
Reported in: GALLION AL || Crash: N || VIN #:
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated while driving approximately 30 mph the engine stalled without warning. the vehicle restarted within a few minutes and resumed normally. the failure recurred numerous times. the vehicle was taken to an independent mechanic where the battery was replaced. the failure continued after the repair was performed. the vehicle was akin to an authorized dealer for diagnosis. the technician informed that the failure was contributed to an electrical issue in which the tipa module would need to be replaced and the part was ordered. the manufacturer was notified of the problem. the approximate failure mileage was 39,000. the vin was unavailable.
Reported in: ST. ALBANS NY || Crash: N || VIN #:
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle stalled without warning as soon as the engine was started. the vehicle was taken to the dealer for diagnosis where it was stated that the integrated power module needed to be replaced. the vehicle was not repaired and the manufacturer was notified. the approximate failure mileage was 45,000.
Reported in: DARIEN CT || Crash: N || VIN #: 1J4RR5GT1BC
ELECTRICAL SYSTEM
jeep would not start i thought it was the fuel pump so i took it to a mechanic. the diagnosed it an also thought it was the pump. they changed it out and i still had the same issue. after looking at it again the mechanic told me that he had read up on a problem several jeeps vehicles were having and it was the same problem as my jeep. they changed the ignition module and it works great now. it took about a week and half to get the part in due to the fact that many people are having the same problem. i believe that jeep should recall all the vehicles that have this module because it seems like it is becoming a big issue.
Reported in: HOUSTON TX || Crash: N || VIN #:
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle failed to start without warning. the vehicle was towed to a dealer where it was diagnosed that the totally integrated programming module needed to be replaced. the manufacturer was notified of the failure and stated that the part was on back order. the vehicle was repaired. the approximate failure and current mileage was 44,338. ...updated 11-18-13 *bf the consumer stated the manufacturer refused any assistance. updated 11/25/2013 *js
Reported in: GLENDALE AZ || Crash: N || VIN #: 1J4RS4GT3BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated the vehicle would not start and the horn would not function. the vehicle was taken to the dealer for diagnosis. the technician stated the tipm module would have to be replaced. the vehicle was repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 47,000. .updated 11-18-13 *bf
Reported in: MANALAPAN NJ || Crash: N || VIN #: 1J4RR4GG8BC
SERVICE BRAKES
when trying to come to a stop, the brake pedal goes as far as allowed and vehicle continues to roll for 5, 10, 15 ft. the brakes operate as normal at speeds, but when you try to stop, it doesn't happen as expected. the dealership replaced the master cylinder and power brake booster. they would not cover the costs as it's out of manufacturer warranty, luckily i purchased the lifetime bumper to bumper extended warranty and they wanted me to pay the deductible associated with that policy. i was not happy with that either so i called chrysler directly, they in turn called the dealership and told me to talk to the service manager to see if he'd waive the deductible. i was surprisingly successful at getting the deductible waived, but he did not have to. a vehicle with 43k should not have these issues and i see that i'm not the only one with this problem, therefore that is why i'm reporting it. i picked vehicle up 10/18/2013 and it seems to be braking normally at this time.
Reported in: LAKE ORION MI || Crash: N || VIN #: 1J4RR6GG7BC
ELECTRICAL SYSTEM
the t.i.p.m. (totally integrated power module) on my jeep grand cherokee overland has malfunctioned. after doing some research online thousands of dodge/chrysler/jeep consumers have been experiencing the same problem with the tipm module. the problem seems to be with all chrysler brand suv's built between 2011 and 2013. to make matters worse this particular part is nationally back ordered due to the large volume of consumers experiencing the same problem. due to the shear amount of consumers experiencing this problem an investigation by the nhtsa should be launched and a manufacturer recall should be issued to protect consumers from the costs (around $1200) associated with replacing this obviously faulty part.
Reported in: TAMPA FL || Crash: N || VIN #: 1J4RR6GG5BC
STRUCTURE:BODY
back in june 2012 i began experiencing problems with my vehicle. the vehicle was giving a hard start and stalling while driving. the vehicle has been back and forth to the dealership for these problems and as a result the hard start is the only thing that was fixed. in may 2013 the dealership installed a device called the starmobile to monitor the vehicle to see what causes the vehicle to shut down. upon taking it off they told me the device did not read however, the problem seemed to be fixed. about 2 months later, it came right back to haunt me the vehicle began shutting down again. on the morning of 10/21/13, the vehicle shutdown and cause me to run in the bushes as a result. if this was to happen on the main road i would end up in someone's vehicle and would of had to pay for repairs for both my vehicle and the other person vehicle. help help help that's all i am asking for.
Reported in: CHRISTIANSTED VI || Crash: Y || VIN #:
ELECTRICAL SYSTEM
back in june 2012 i began experiencing problems with my vehicle. the vehicle was giving a hard start and stalling while driving. the vehicle has been back and forth to the dealership for these problems and as a result the hard start is the only thing that was fixed. in may 2013 the dealership installed a device called the starmobile to monitor the vehicle to see what causes the vehicle to shut down. upon taking it off they told me the device did not read however, the problem seemed to be fixed. about 2 months later, it came right back to haunt me the vehicle began shutting down again. on the morning of 10/21/13, the vehicle shutdown and cause me to run in the bushes as a result. if this was to happen on the main road i would end up in someone's vehicle and would of had to pay for repairs for both my vehicle and the other person vehicle. help help help that's all i am asking for.
Reported in: CHRISTIANSTED VI || Crash: Y || VIN #:
ELECTRICAL SYSTEM
apparently i am one of many with a 2011 jeep grand cherokee that will not start on occasion. also had issues with key not locking or opening doors and other odd electrical issues happening. for instance last night when i parked the car and turned off the engine, i could hear something continuing to run on the drivers side under the middle of the car, like a fan running ? it ran for about 1 hour, i started and stopped the car a few times, and turned off all air/fan etc.,, it finally stopped ! i took the car to the dealer they indicated the updates were needed for the pcm, tipm and wcm, this was done (flash updated) cost me $135 dealer said tipm was covered but not pcm or wcm. however this did not correct the issue, still having problems, took back to the dealer, left all day, they now say tipm needs to be replaced. only 37k miles on car, two years old ! love this jeep - but worried ! dealer says new tipm will be here in 10 days ? dealer manager has contacted chrysler and they will "goodwill" the tipm - because i am only 1k over warranty, but i cover $100 charge for labor? i am scared the tipm will never come ! meanwhile i am still driving this car, its my only vehicle, and still making payments on it. feel like i need to trade it in before it dies !!! but i own too much ! worried that it will get worse and worried a new tipm will not fix the problem ! help!
Reported in: ELK GROVE CA || Crash: N || VIN #: 1J4RS5GT9BC
ELECTRICAL SYSTEM
upon attempting to start the vehicle, it will crank but not turn over to start. managed to start the vehicle and drove directly to the dealership. diagnosed with a shorted out tipm (totally integrated power module). part is currently on back order due to the high demand from chrysler on this part. i have researched and determined that there a hundreds if not thousands of jeep owners who are experiencing the same problem. since my car is out of warranty dealership tells me that it is on me to pay for the parts and labor to fix. unacceptable. with this being such a widespread problem a recall should be issued and consumers not be forced to pay for a part that is clearly failing nationwide. also, service manager at benchmark jeep in birmingham, al used an analogy of the part being a light bulb and that if you turn on a light bulb 100 times it might not turn on the 101st. way to stand by your product!!! something as important as the cpu that runs your car should work all the time every time. also used an analogy of my home computer crashing. only problem is i use apple. they make an excellent product and stand by it!! never buying a jeep again..
Reported in: BIRMINGHAM AL || Crash: N || VIN #:
FUEL SYSTEM, GASOLINE
while driving the vehicle stopped dead. it would not restart. had it towed to local dealer. the tipm (total integrated power module) and both fuel pumps were out! part was back ordered for a month. i was without my vehicle almost 4 weeks. drove it two days on a trip and the constant velocity joint went out!
Reported in: CLINTON AR || Crash: N || VIN #: 1J4RS6GT6BC
ELECTRONIC STABILITY CONTROL
while driving the vehicle stopped dead. it would not restart. had it towed to local dealer. the tipm (total integrated power module) and both fuel pumps were out! part was back ordered for a month. i was without my vehicle almost 4 weeks. drove it two days on a trip and the constant velocity joint went out!
Reported in: CLINTON AR || Crash: N || VIN #: 1J4RS6GT6BC
ELECTRICAL SYSTEM
during the summer i was having trouble starting my jeep. by 8/26/2013 it would not start at all. i scheduled an appointment at the local jeep dealer to fix the problem. i took the jeep in at the first available time, 9/9/2013. within two days they diagnosed the problem as being the tipm unit. they told me that the unit was not available and could not give me a time when the unit would be available. the service person at the dealership told me to contact jeep directly regarding the part. i was also told that the repair cost for the tipm unit would cost me $1,050. when i contacted a jeep customer service representative on 9/13/2013 i was told the part was on extreme backorder and it would not be a warranty item. the defective part came into the dealership on approximately 10/18/2013. i was without a running vehicle for 7 weeks. the dealership and jeep said that because i was outside my warranty on mileage only that they would not warranty the part. the warranty for the vehicle is a 3 year/36,000 mile. the mileage on the vehicle is 68,491. so i am over the warranty on mileage but under the warranty for years. in talking with the service reps they told me that this problem has occurred in cars well under the 36,000 mile threshold and they covered the part under warranty. the problem with the part is not a result of mileage, but a result of poor designed or bad manufacturing and should be covered under the warranty of the vehicle.
Reported in: YAKIMA WA || Crash: N || VIN #: 1J4RR6GT5BC
ELECTRICAL SYSTEM
at first would not get any response when the start button was depressed, this would happen mostly in the morning and few times during the day (changes out the batteries in the handsets twice and of course blamed the wife that it was her!!!). this past few weeks (since sept.) the engine will crank for a few seconds but will not start, this is mostly in the morning but has happened to my wife during the day. it has now started to leave here stranded and once 'die' on her on the hwy!!! i drove the gc to our dealer ( had to rent a car to get back home) and after a $110 service charge was 'informed' that it would need to have the tipm replaced at a cost of over $1300. and would have to wait 6-8 weeks as the tipm is on back order nation wide because of so many failures!!!!! the technician stated they have 24 on backorder. and if i had an issue to call chrysler!!! this is clearly a wide spread defective critical component (tipm) that can fail at anytime (multiple times!!!) and dangerous if it fails on the road.
Reported in: EL CENTRO CA || Crash: N || VIN #: 1J4RS4GG1BC
ELECTRICAL SYSTEM
the car has had intermittent long cranking time for almost the past year and recently the fuel pump would keep running after the car was turned off .i would remove the fuel pump fuse to save the cars battery.i was told the problem was with the total integrated power module or tipm.
Reported in: BAYSIDE NY || Crash: N || VIN #: 1J4RR5GG5BC
ELECTRICAL SYSTEM
my vehicle is having trouble starting and my fuel pump continues to pump after the vehicle is off which is killing my battery. i've only had the car for a year and its only two years old.
Reported in: DECATUR GA || Crash: N || VIN #: 1J4RS4GG4BC
FUEL/PROPULSION SYSTEM
my vehicle is having trouble starting and my fuel pump continues to pump after the vehicle is off which is killing my battery. i've only had the car for a year and its only two years old.
Reported in: DECATUR GA || Crash: N || VIN #: 1J4RS4GG4BC
ENGINE
my vehicle is having trouble starting and my fuel pump continues to pump after the vehicle is off which is killing my battery. i've only had the car for a year and its only two years old.
Reported in: DECATUR GA || Crash: N || VIN #: 1J4RS4GG4BC
FUEL/PROPULSION SYSTEM
my 2011 grand cherokee overland has an intermittent starting problem. not always, but a couple of times a day, it will not start the first time, it cranks and cranks but doesn't start, this last for 10 secs approx then shuts off, this might last anywhere from 1 to 4 attempts, then will start right up. sometimes it will start and then fade out, like out of gas. over the weekend the time between starts was more lengthy and at one point it shut off and drifted into an intersection. jeep is "looking into the situation" which according to the internet is widespread. i was told a recall will not occur since its not a safety issue. i was stranded at a rest stop in rural pennsylvania at 11:30 pm over the weekend, i think that's a safety concern. my costs associated with this issue will exceed $2000k and dealerships are only aloud to order one part a week since its on national back order. any time a new vehicle that is well maintained strands you or stalls and drifts into an intersection, its a concern. the issue is random and can be unexpected. please investigate.
Reported in: ANNAPOLIS MD || Crash: N || VIN #:
ELECTRICAL SYSTEM
my 2011 grand cherokee overland has an intermittent starting problem. not always, but a couple of times a day, it will not start the first time, it cranks and cranks but doesn't start, this last for 10 secs approx then shuts off, this might last anywhere from 1 to 4 attempts, then will start right up. sometimes it will start and then fade out, like out of gas. over the weekend the time between starts was more lengthy and at one point it shut off and drifted into an intersection. jeep is "looking into the situation" which according to the internet is widespread. i was told a recall will not occur since its not a safety issue. i was stranded at a rest stop in rural pennsylvania at 11:30 pm over the weekend, i think that's a safety concern. my costs associated with this issue will exceed $2000k and dealerships are only aloud to order one part a week since its on national back order. any time a new vehicle that is well maintained strands you or stalls and drifts into an intersection, its a concern. the issue is random and can be unexpected. please investigate.
Reported in: ANNAPOLIS MD || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
2011 jeep cherokee showing symptoms of same wide spread problem with starting issue. vehicle cranks over but does not start. must attempt numerous times until started. while driving, if vehicle dies all loss of power steering and brakes is lost and is a huge safety concern. my vehicle has 40k+ miles and problem seems to be pervasive problem throughout model year.
Reported in: GLENDORA CA || Crash: N || VIN #: 1J4RS4GG6BC
ELECTRICAL SYSTEM
2011 jeep cherokee showing symptoms of same wide spread problem with starting issue. vehicle cranks over but does not start. must attempt numerous times until started. while driving, if vehicle dies all loss of power steering and brakes is lost and is a huge safety concern. my vehicle has 40k+ miles and problem seems to be pervasive problem throughout model year.
Reported in: GLENDORA CA || Crash: N || VIN #: 1J4RS4GG6BC
ENGINE
vehicle will not start using key fob or push button start. vehicle cranks for 5 to 10 seconds and then shuts down. dealership diagnosed problem as a bad tipm (totally integrated power module), a common problem nationwide. parts and labor to replace the tipm is $1200. chrysler/jeep at 800-247-9753 stated they would not assist.
Reported in: KIRKWOOD MO || Crash: N || VIN #: 1J4RR4GG4BC
ELECTRICAL SYSTEM
vehicle will not start using key fob or push button start. vehicle cranks for 5 to 10 seconds and then shuts down. dealership diagnosed problem as a bad tipm (totally integrated power module), a common problem nationwide. parts and labor to replace the tipm is $1200. chrysler/jeep at 800-247-9753 stated they would not assist.
Reported in: KIRKWOOD MO || Crash: N || VIN #: 1J4RR4GG4BC
FUEL/PROPULSION SYSTEM
vehicle will not start using key fob or push button start. vehicle cranks for 5 to 10 seconds and then shuts down. dealership diagnosed problem as a bad tipm (totally integrated power module), a common problem nationwide. parts and labor to replace the tipm is $1200. chrysler/jeep at 800-247-9753 stated they would not assist.
Reported in: KIRKWOOD MO || Crash: N || VIN #: 1J4RR4GG4BC
ELECTRICAL SYSTEM
my vehicle was hard cranking in the morning. after replacing the battery, being stranded numerous times, and taking to multiple mechanics including the dealer the issue was a malfunction of the totally integrated power module (tipm). this particular piece is on national back order. there is a shortage of over 25,000 in the nation according to the local jeep dealer parts department. jeep is doing nothing about it. i am pretty sure i am not the only person that has made this complaint.
Reported in: PEMBROKE PINES FL || Crash: N || VIN #:
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle failed to start without warning. the vehicle was taken to a dealer who stated that the totally integrated programming module needed to be replaced. the manufacturer was not notified of the failure. the vehicle was repaired but the failure recurred. the approximate failure and current mileage was 62,000.
Reported in: CORRY PA || Crash: N || VIN #: 1J4RR4GT8BC
POWER TRAIN
drove vehicle on the beach cape hatteras nc. from ramp 44 to cape point about 1 1/2 mile.vehicle got stuck i backed up and pulled forward 2 times very gently. on the third try someone yelled you are on fire. the transmission had overheated an set the vehicle on fire. chrysler says i abused the vehicle. i have driven on this beach 40 years with various vehicles. never had a problem. this jeep is 4 wheel drive with a sand mode. if these vehicles can heat up this quick with no warning they are a safety problem.
Reported in: DUNNSVILLE VA || Crash: N || VIN #: 1J4RR5GT1BC
EXTERIOR LIGHTING
vehicle cranking long before starting, dealer diagnostic was tipm, jeep was contacted they agreed they has issues with part mentioned and agreed in provide part w/$100 deductible, i still paid for the cranking sensor and labor, new tipm created more electrical problems. when turning signal was activated fog lights were blinking but not the turning lights, taken back to dealer they temporary fix the problem until jeep releases the new update in at least 2 months, after they fixed the turning lights another issued resulted, now the stop tail brake lights don't turn on if ignition switch is not in on position and sometimes even with the engine running , or if engine is not running. this issue concerns me a lot, since this is very critical if driving on highway and engine stop working how i will let the vehicles behind me that i have an emergency and i'm stepping on the brakes,lights will not turn on. are you people from nhtsa waiting until fatalities happen to force jeep to make a recall and fix the problems.? there are thousands of vehicles with failures related to this tipm , please prevent people die in crashes for this issue and do something about it. now my car is in the dealer again because they can properly fix it, and all related to this new tipm. these corporation was already bailout with our tax money, now they are passing the cost of repairs to people who purchased a defective product, it is very suspicious that all of the tipm went bad, between 50,000 and 60,000 miles just after warranty has expired...please do something.
Reported in: BELL CA || Crash: N || VIN #: 1J4RS4GG8BC
ELECTRICAL SYSTEM
vehicle cranking long before starting, dealer diagnostic was tipm, jeep was contacted they agreed they has issues with part mentioned and agreed in provide part w/$100 deductible, i still paid for the cranking sensor and labor, new tipm created more electrical problems. when turning signal was activated fog lights were blinking but not the turning lights, taken back to dealer they temporary fix the problem until jeep releases the new update in at least 2 months, after they fixed the turning lights another issued resulted, now the stop tail brake lights don't turn on if ignition switch is not in on position and sometimes even with the engine running , or if engine is not running. this issue concerns me a lot, since this is very critical if driving on highway and engine stop working how i will let the vehicles behind me that i have an emergency and i'm stepping on the brakes,lights will not turn on. are you people from nhtsa waiting until fatalities happen to force jeep to make a recall and fix the problems.? there are thousands of vehicles with failures related to this tipm , please prevent people die in crashes for this issue and do something about it. now my car is in the dealer again because they can properly fix it, and all related to this new tipm. these corporation was already bailout with our tax money, now they are passing the cost of repairs to people who purchased a defective product, it is very suspicious that all of the tipm went bad, between 50,000 and 60,000 miles just after warranty has expired...please do something.
Reported in: BELL CA || Crash: N || VIN #: 1J4RS4GG8BC
ELECTRICAL SYSTEM
the vehicle had been experiencing intermittent problems with failing to start for approximately two weeks prior to the vehicle stalling while in motion while we were taking it in to be fixed. the tipm was diagnosed to be faulty and needed to be replaced for a price of more than $1000. the vehicle is out of warranty, but this part is only available from a dealership and needs programming to function properly. the consequences could be severe if the vehicle dies at the wrong time.
Reported in: BENNINGTON NE || Crash: N || VIN #: 1J4RR4GT6BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle failed to start. the contact attempted to start the vehicle several times before it finally did so. the contact also mentioned that the battery was being drained so the fuel pump fuse had to be disconnected. the vehicle was taken to the dealer where the contact was informed that the passive entry module needed to be flashed. the vehicle was repaired but the failure recurred. the vehicle was taken back to the dealer who stated that the total integrated programming module needed to be repaired. the manufacturer was notified of the failure. the approximate failure mileage was 36,000.
Reported in: AURORA CO || Crash: N || VIN #: 1J4RR4GG9BC
ELECTRICAL SYSTEM
the jeep has a faulty tipm which controls the whole car. it would not start just turns over. i had it towed in for repair and they told me it was something other than the tipm. and that they had fixed it. it has happened many times since and they keep saying they fixed it or that they cant find anything wrong because it works when its at the shop. now i have it in for the same problem and they admit its the tipm. the car is no longer under warranty and i have to pay for it. the problem is their are no replacement tipms because the hole nation is having this problem and they don't know how to correct the tipms. they have told me they don't know when they will be able to make new tipms that work properly. some people have had their jeeps turn off while driving, others have had it turn on while it sits in the garage. this is so dangerous something has to be done. please help us.
Reported in: AZUSA CA || Crash: N || VIN #: 1J4RS5GT6BC
FUEL SYSTEM, GASOLINE
several hours after parking the vehicle i noticed a sound like a small motor or fan coming from under the vehicle. i tried everything to get it to stop then looked at the fuses list and since the noise was coming from near the fuel pump i touched the fuel pump fuse. the sound stopped even though i had not removed the fuse. the vehicle was not able to start after that. the dealer has told me that jeep has a problem with their "totally integrated power module" jeep's case number [xxx] and that they have produced a work around electronic patch to by pass the integrated power module! i believe this is very dangerous because a by pass to a hot wired fuel pump is a formula for a disaster. there may be software that is supposed to cut off fuel in an accident etc in the computer module? since the problem results in the fuel pump continuously running many things could go wrong. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: ORINDA CA || Crash: N || VIN #: 1J4RR4GT7BC
ELECTRICAL SYSTEM
the tipm (totally integrated power module) is on back order and now chrysler is saying its backordered to january 14, 2014.
Reported in: VERONA NJ || Crash: N || VIN #: 1J4RR4GG7BC
ENGINE
the tipm (totally integrated power module) is on back order and now chrysler is saying its backordered to january 14, 2014.
Reported in: VERONA NJ || Crash: N || VIN #: 1J4RR4GG7BC
ELECTRICAL SYSTEM
for the past 3 weeks i have had trouble with my jeep taking multiple attempts to ignite. the engine would repeatedly turn but it would not start. i took my jeep to the allen samuel jeep dealership twice in one week, 3 weeks ago, and they stated they could not diagnose the problem though i informed them of a significant number of complaints i had found online regarding the tipm. i brought my jeep to the ron carter jeep dealership on november 8, 2013 and on november 12, 2013 i was informed that i needed to replace the tipm. the dealership would not cover the cost and jeep/chrysler has not recalled the tipm at this time. this problem is widely known and there is a 2-3 month back order for the tipm. i was lucky in that the dealership had one on hand and was able to immediately replace it. jeep needs to be held responsible and forced to recall this product.
Reported in: PEARLAND TX || Crash: N || VIN #: 1J4RS4GG1BC
POWER TRAIN
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving at various speeds, the accelerator pedal failed to respond to acceleration attempts. the contact also mentioned that the vehicle erroneously decelerated while the accelerator pedal was depressed. the vehicle was taken to a dealer and the technician stated that the tip module needed to be replaced. the vehicle was not repaired. the manufacturer was notified. the failure mileage was 45,000.
Reported in: FORT LAUDERDALE FL || Crash: N || VIN #: 1J4RR4GG5BC
AIR BAGS
jeep is unreliable turning on. will crank and crank and crank, but never turn over. after 10 or so tries, will sometimes start. other times, i have to leave it and try again later. dealer says it is related to the tipm. which is backordered, with no estimated ship date in sight. this part is also linked to my automatic brakes, airbags, electrical, etc. my car is still under warranty and the dealer refuses to grant me a courtesy or rental car until the part comes in. they suggested i keep my unreliable car for the time being.
Reported in: HOMEWOOD AL || Crash: N || VIN #:
SERVICE BRAKES
jeep is unreliable turning on. will crank and crank and crank, but never turn over. after 10 or so tries, will sometimes start. other times, i have to leave it and try again later. dealer says it is related to the tipm. which is backordered, with no estimated ship date in sight. this part is also linked to my automatic brakes, airbags, electrical, etc. my car is still under warranty and the dealer refuses to grant me a courtesy or rental car until the part comes in. they suggested i keep my unreliable car for the time being.
Reported in: HOMEWOOD AL || Crash: N || VIN #:
ELECTRICAL SYSTEM
jeep is unreliable turning on. will crank and crank and crank, but never turn over. after 10 or so tries, will sometimes start. other times, i have to leave it and try again later. dealer says it is related to the tipm. which is backordered, with no estimated ship date in sight. this part is also linked to my automatic brakes, airbags, electrical, etc. my car is still under warranty and the dealer refuses to grant me a courtesy or rental car until the part comes in. they suggested i keep my unreliable car for the time being.
Reported in: HOMEWOOD AL || Crash: N || VIN #:
ELECTRICAL SYSTEM
when attempting to start the car it will just crank without firing up.
Reported in: BAKERSFIELD CA || Crash: N || VIN #: 1J4RR6GT8BC
ENGINE
when attempting to start the car it will just crank without firing up.
Reported in: BAKERSFIELD CA || Crash: N || VIN #: 1J4RR6GT8BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle failed to power on without warning. the contact attempted to power on the vehicle several times before it finally started. the vehicle was taken to the dealer for inspection but was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 36,000.
Reported in: PLANTATION FL || Crash: N || VIN #: 1J4RS4GG4BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle failed to power on without warning. the contact attempted to power on the vehicle several times before it finally started. the vehicle was taken to the dealer for inspection but was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 36,000.
Reported in: PLANTATION FL || Crash: N || VIN #: 1J4RS4GG4BC
FUEL/PROPULSION SYSTEM
just bought this vehicle from a used dealership, car won't start or it shakes when is trying to start, did some research on line, there's seems to be too many incidents on this suv models, we should have a national recall on this matter, the issue seems to be the tipm, i'm going to take it to the local jeep dealer to have check out. i am extremely worry that my car will die while i'm driving at a high speed and end up in a bad car crash because of this issue, please! please!! look it to this matter. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: 92691 CA || Crash: N || VIN #: 1J4RR6GT5BC
ENGINE
just bought this vehicle from a used dealership, car won't start or it shakes when is trying to start, did some research on line, there's seems to be too many incidents on this suv models, we should have a national recall on this matter, the issue seems to be the tipm, i'm going to take it to the local jeep dealer to have check out. i am extremely worry that my car will die while i'm driving at a high speed and end up in a bad car crash because of this issue, please! please!! look it to this matter. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: 92691 CA || Crash: N || VIN #: 1J4RR6GT5BC
FUEL/PROPULSION SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that he heard a noise from under the hood while the engine was turned off. the vehicle was taken to the dealer for a diagnostic which located the failure at the totally integrated power module (tipm). the tipm remained activated and allowed the fuel pump to remain operating when the engine was turned off, causing the engine to fail. the manufacturer was made aware of the failure. the failure mileage was 42,000 and the current mileage was 44,000.
Reported in: PITTSBURG PA || Crash: N || VIN #: 1J4RR4GG4BC
SUSPENSION
on 10/18/13 i was traveling 40 mph on a main road and an f-250 pulled out into oncoming traffic from being stopped on a side road and we collided. both our vehicles had to be towed away. i hit his driver side area and my whole front end was smashed, bumper torn off, fluid leaking from the car. it was not drivable. i had my baby in the car seat in the back but he was fine. i was fine too aside from being sore for 3 weeks and getting whiplash but the main issue that concerns me is that my driver side airbag never went off. it seems to me it should have gone off and i'm wondering if something is faulty. we contacted chrysler and they were supposed to look at it while it was in the shop, didn't do that, now they want us to bring to dealership to have code read and in the meantime i'm still driving around in a potentially unsafe vehicle. and someone else out there with the same type of vehicle might be as well.......
Reported in: LEBANON CT || Crash: Y || VIN #: 1J4RR4GG4BC
ENGINE
on 10/18/13 i was traveling 40 mph on a main road and an f-250 pulled out into oncoming traffic from being stopped on a side road and we collided. both our vehicles had to be towed away. i hit his driver side area and my whole front end was smashed, bumper torn off, fluid leaking from the car. it was not drivable. i had my baby in the car seat in the back but he was fine. i was fine too aside from being sore for 3 weeks and getting whiplash but the main issue that concerns me is that my driver side airbag never went off. it seems to me it should have gone off and i'm wondering if something is faulty. we contacted chrysler and they were supposed to look at it while it was in the shop, didn't do that, now they want us to bring to dealership to have code read and in the meantime i'm still driving around in a potentially unsafe vehicle. and someone else out there with the same type of vehicle might be as well.......
Reported in: LEBANON CT || Crash: Y || VIN #: 1J4RR4GG4BC
AIR BAGS
on 10/18/13 i was traveling 40 mph on a main road and an f-250 pulled out into oncoming traffic from being stopped on a side road and we collided. both our vehicles had to be towed away. i hit his driver side area and my whole front end was smashed, bumper torn off, fluid leaking from the car. it was not drivable. i had my baby in the car seat in the back but he was fine. i was fine too aside from being sore for 3 weeks and getting whiplash but the main issue that concerns me is that my driver side airbag never went off. it seems to me it should have gone off and i'm wondering if something is faulty. we contacted chrysler and they were supposed to look at it while it was in the shop, didn't do that, now they want us to bring to dealership to have code read and in the meantime i'm still driving around in a potentially unsafe vehicle. and someone else out there with the same type of vehicle might be as well.......
Reported in: LEBANON CT || Crash: Y || VIN #: 1J4RR4GG4BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle failed to power on without warning. the vehicle was taken to the dealer where it was diagnosed that the totally integrated power module (tipm) needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure and current mileage was 47,000.
Reported in: BRONX NY || Crash: N || VIN #: 1J4RR4GG7BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle failed to power on without warning. the vehicle was taken to the dealer where it was diagnosed that the totally integrated power module (tipm) needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure and current mileage was 47,000.
Reported in: BRONX NY || Crash: N || VIN #: 1J4RR4GG7BC
ELECTRICAL SYSTEM
i purchased the vehicle pre-owned with 28,000 mi on it and a year old, after a month of having it, the car would continue to have difficulty starting. brought to dealer they couldn't diagnose. by the 3rd time they replaced starter. car still had problems. now a year later and out of warranty it is still occurring (especially when it is cold).. brought back to jeep and they now say it is the tipm and will be $1000 to fix. eventhough this was there 3x under warranty they will not cover cost. this seems to be a major issue since part is on back order for approx 2 months and there are 100s and 100s of posts about this.
Reported in: BOUND BROOK NJ || Crash: N || VIN #:
ENGINE
the first 3 weeks i had the vehicle the engine light kept coming on. i returned to the lithia dealership in santa fe 3 times to have it corrected. they accused me of fueling the car with the engine running. i do not fuel my cars with the engine running. the transmission had to be replaced at 4,000k miles because the robot at the factory did not seat the transmission fluid filter properly and metal flakes were found in the transmission oil pan as a result which damaged the valve box. the vehicle still acts odd at times ¿ jerking slightly when changing gears. at 45 mph while i was accelerating to merge onto the highway, the vehicle would change gears by itself into first gear. a young tech had been reading a service update bulletin and knew about this issue. it required a patchfor the computer and a download to fix this issue. i thought it was a miracle that i was not in an accident during this time. i have had so many issues with the jeep not recognizing the key fob upon entry and or trying to start the vehicle. forget the emergency key that is inside the key fob it was never properly keyed so you could use it in an emergency. at 15,000k miles the front sway bar had to be replaced. this vehicle has not been off-road and for the sway bar to break down like that is inexcusable. sudden unexplained acceleration.
Reported in: ESPANOLA NM || Crash: N || VIN #: 1J4RR5GT4BC
VEHICLE SPEED CONTROL
the first 3 weeks i had the vehicle the engine light kept coming on. i returned to the lithia dealership in santa fe 3 times to have it corrected. they accused me of fueling the car with the engine running. i do not fuel my cars with the engine running. the transmission had to be replaced at 4,000k miles because the robot at the factory did not seat the transmission fluid filter properly and metal flakes were found in the transmission oil pan as a result which damaged the valve box. the vehicle still acts odd at times ¿ jerking slightly when changing gears. at 45 mph while i was accelerating to merge onto the highway, the vehicle would change gears by itself into first gear. a young tech had been reading a service update bulletin and knew about this issue. it required a patchfor the computer and a download to fix this issue. i thought it was a miracle that i was not in an accident during this time. i have had so many issues with the jeep not recognizing the key fob upon entry and or trying to start the vehicle. forget the emergency key that is inside the key fob it was never properly keyed so you could use it in an emergency. at 15,000k miles the front sway bar had to be replaced. this vehicle has not been off-road and for the sway bar to break down like that is inexcusable. sudden unexplained acceleration.
Reported in: ESPANOLA NM || Crash: N || VIN #: 1J4RR5GT4BC
FUEL SYSTEM, GASOLINE
the first 3 weeks i had the vehicle the engine light kept coming on. i returned to the lithia dealership in santa fe 3 times to have it corrected. they accused me of fueling the car with the engine running. i do not fuel my cars with the engine running. the transmission had to be replaced at 4,000k miles because the robot at the factory did not seat the transmission fluid filter properly and metal flakes were found in the transmission oil pan as a result which damaged the valve box. the vehicle still acts odd at times ¿ jerking slightly when changing gears. at 45 mph while i was accelerating to merge onto the highway, the vehicle would change gears by itself into first gear. a young tech had been reading a service update bulletin and knew about this issue. it required a patchfor the computer and a download to fix this issue. i thought it was a miracle that i was not in an accident during this time. i have had so many issues with the jeep not recognizing the key fob upon entry and or trying to start the vehicle. forget the emergency key that is inside the key fob it was never properly keyed so you could use it in an emergency. at 15,000k miles the front sway bar had to be replaced. this vehicle has not been off-road and for the sway bar to break down like that is inexcusable. sudden unexplained acceleration.
Reported in: ESPANOLA NM || Crash: N || VIN #: 1J4RR5GT4BC
ELECTRICAL SYSTEM
vehicle doesn't start until several attempts .............. remote key doesn't unlock until several attempts.
Reported in: GONZALES TX || Crash: N || VIN #: 1J4RR4GG7BC
ELECTRICAL SYSTEM
2011 jeep grand cherokee suddenly failed to start reliably. especially after sitting overnight, it would take multiple attempts to start. initially, the jeep dealership service department failed to diagnose the problem. eventually after dealing with this "fail to start" situation for a month, the dealer diagnosed that the totally integrated power module (tipm) needed to be replaced. the problem began just days after the warranty expired. replacement part needed to be paid for up-front ($932.40) through the dealership. 33 days later, the part still has not arrived and vehicle continues to be unreliable.
Reported in: MIAMI FL || Crash: N || VIN #: 1J4RR5GT7BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving approximately 20 mph and attempting to stop the vehicle, the brakes malfunctioned. the contact was informed by an independent mechanic that the brake boots and pedal was defective. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 40,000. the vin was not available.
Reported in: MANCHESTER NH || Crash: N || VIN #:
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving 70 mph, the vehicle stalled without warning. the vehicle was taken to the dealer where the technician diagnosed that the tipm was defective and needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 58,000 and the current mileage was 61,893.
Reported in: SUNRISE FL || Crash: N || VIN #: 1J4RS5GG1BC
ELECTRICAL SYSTEM
2011 jeep grand cherokee. inability to start vehicle or jump vehicle to start. required tow to dealership. electrical problem not correctly diagnosed, starting failure attributed to battery. same issue after replacement of battery. required second tow to dealership. problem now diagnosed as (tipm) total integrated power module. $1400 (estimate) to replace tipm, however dealership stated that this tipm is a nationswide problem and they could not give me an estimate as to when part may be available. awaiting decision by dealership to provide me with rental vehicle.
Reported in: DENVER CO || Crash: N || VIN #: 1J4RR5GT9BC
ELECTRICAL SYSTEM
vehicle: 2011 jeep grand cherokee 4x4, purchased new in october 2010. i experienced difficultly in starting vehicle, problem persisted and became worse. dealership indicated bad fuel pump, replaced at a cost of $1,000.00 +. starting problem persisted and again back too dealership. diagnosis this time was bad starter module (tipm unit) cost $1,000.00 + and i was told that the part was on "extreme" back order and they could not even give me an estimate on the arrival date . i was also informed that the bad tipm had created an electrical short that had led to the initial failure of the fuel pump. present: eight (8) weeks have passed and no part available and a vehicle sitting in my driveway gathering the leaves of the change of the season. i have been a loyal jeep owner for the past 25 years with at least seven (7) vehicles. this one is the most problem plagued vehicle of them all, with major electrical/computer problems. i did not list all the problems (electrical and other wise ) that occurred in the first 36,000 miles for thankfully they were cover by warranty. i must say i will hard pressed to purchase another chrysler (jeep) product in the future. this one has to be towed into the dealership to be repaired (new tipm) before i can drive it to another dealership and hope for a good trade in!!!
Reported in: GREENVILLE SC || Crash: N || VIN #: 1J4RR4GG2BC
FUEL/PROPULSION SYSTEM
vehicle: 2011 jeep grand cherokee 4x4, purchased new in october 2010. i experienced difficultly in starting vehicle, problem persisted and became worse. dealership indicated bad fuel pump, replaced at a cost of $1,000.00 +. starting problem persisted and again back too dealership. diagnosis this time was bad starter module (tipm unit) cost $1,000.00 + and i was told that the part was on "extreme" back order and they could not even give me an estimate on the arrival date . i was also informed that the bad tipm had created an electrical short that had led to the initial failure of the fuel pump. present: eight (8) weeks have passed and no part available and a vehicle sitting in my driveway gathering the leaves of the change of the season. i have been a loyal jeep owner for the past 25 years with at least seven (7) vehicles. this one is the most problem plagued vehicle of them all, with major electrical/computer problems. i did not list all the problems (electrical and other wise ) that occurred in the first 36,000 miles for thankfully they were cover by warranty. i must say i will hard pressed to purchase another chrysler (jeep) product in the future. this one has to be towed into the dealership to be repaired (new tipm) before i can drive it to another dealership and hope for a good trade in!!!
Reported in: GREENVILLE SC || Crash: N || VIN #: 1J4RR4GG2BC
ELECTRICAL SYSTEM:STARTER ASSEMBLY
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that upon inspection, the starter would not engage without warning. the contact also mentioned that when the fuel tank was below half full, the vehicle would not start. the vehicle was taken to a dealer where the technician stated that the starter and the auxiliary starter needed to be replaced. the vehicle was not repaired. the manufacturer was notified. the failure mileage was 18,000.
Reported in: FAIRBANKS AK || Crash: N || VIN #: 1J4RR4GT5BC
FUEL/PROPULSION SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that upon inspection, the starter would not engage without warning. the contact also mentioned that when the fuel tank was below half full, the vehicle would not start. the vehicle was taken to a dealer where the technician stated that the starter and the auxiliary starter needed to be replaced. the vehicle was not repaired. the manufacturer was notified. the failure mileage was 18,000.
Reported in: FAIRBANKS AK || Crash: N || VIN #: 1J4RR4GT5BC
ELECTRICAL SYSTEM
vehicle fails to start multiple times. came close to stalling a few times. same symptoms as mentioned by many with the tipm module. i believe this to be a very important safety issue as well as financially and emotionally. no warning as to when and where the problems can arise.
Reported in: REPUBLIC MO || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
vehicle fails to start multiple times. came close to stalling a few times. same symptoms as mentioned by many with the tipm module. i believe this to be a very important safety issue as well as financially and emotionally. no warning as to when and where the problems can arise.
Reported in: REPUBLIC MO || Crash: N || VIN #:
ELECTRICAL SYSTEM
2011 jeep cherokee, problems with cranking and fuel pump not shutting off sometimes when vehicle is off. vehicle is not starting properly but will start after several tries. then the fuel pump will continue to run when the vehicle is off. dealership stated it is a faulty relay switch built into the tipm (totally integrated power module) so you have to replace the entire tipm at the cost of 1,000 for the part. and, the part is not available at the moment, on national back order. hundreds others are having this problem. fuel pump could just cut off at any moment because of a $10 relay switch that is built into the tipm. this should be a recalled item due to faulty switch inside the tipm that is leaving hundreds of people stranded without a vehicle while they wait on a single part for weeks!
Reported in: TALLAHASSEE FL || Crash: N || VIN #: 1J4RS4GG8BC
FUEL/PROPULSION SYSTEM
2011 jeep cherokee, problems with cranking and fuel pump not shutting off sometimes when vehicle is off. vehicle is not starting properly but will start after several tries. then the fuel pump will continue to run when the vehicle is off. dealership stated it is a faulty relay switch built into the tipm (totally integrated power module) so you have to replace the entire tipm at the cost of 1,000 for the part. and, the part is not available at the moment, on national back order. hundreds others are having this problem. fuel pump could just cut off at any moment because of a $10 relay switch that is built into the tipm. this should be a recalled item due to faulty switch inside the tipm that is leaving hundreds of people stranded without a vehicle while they wait on a single part for weeks!
Reported in: TALLAHASSEE FL || Crash: N || VIN #: 1J4RS4GG8BC
ELECTRICAL SYSTEM
had intermittent issues with the key. the key wasn't being recognized by the vehicle. still occurs once in a while. i have to remove the key from the case and slide it back in. it usually works after that. recently when starting the jeep. after pushing the start button the engine will crank repeatedly but not turn over. all my gauges work. the vehicle will still lock and unlock. the lights work in accessories. the jeep will turn over sometimes. the problem is intermittent.
Reported in: WAIANAE HI || Crash: N || VIN #: 1J4RR4GT8BC
ELECTRICAL SYSTEM
i have owned a 2011 jeep grand cherokee since may of this year. this past week my wife began have trouble getting the jeep started. yesterday morning, it took her 45 minutes to get the jeep started. she left work around noon to run an errand and ended up stuck in a parking lot in freezing temperatures for over an hour trying to get the vehicle started. only after i called my insurance company for a tow truck, did the vehicle finally start. she drove it to the dealership where they diagnosed a faulty tipm. the service representative then proceeded to tell me that it would be a $1500 repair. after doing some research and discovering that this is a common issue with this model year i call jeep costumer service yesterday and again today and received the same answer. there is nothing they could do to help. this is unacceptable.
Reported in: STEPHENS CITY VA || Crash: N || VIN #: 1J4RR5GG5BC
FUEL/PROPULSION SYSTEM
vehicle fails to start multiple times. turned off while backing up multiple times. it is currently on a jeep service dealer, they indicated failure on the "tipm" module. the replacement is on backorder, with no specific date for arrival and installation.
Reported in: SAN JUAN PR || Crash: N || VIN #: 1J4RS4GG3BC
ELECTRICAL SYSTEM
vehicle fails to start multiple times. turned off while backing up multiple times. it is currently on a jeep service dealer, they indicated failure on the "tipm" module. the replacement is on backorder, with no specific date for arrival and installation.
Reported in: SAN JUAN PR || Crash: N || VIN #: 1J4RS4GG3BC
ELECTRICAL SYSTEM
headliner caught fire, origin appears to be near passenger vanity mirror base. .. updated 08-20-14 *bf updated 08/25/2014 *js
Reported in: COLUMBIA MO || Crash: N || VIN #: 1J4RR4GG8BC
EXTERIOR LIGHTING
headliner caught fire, origin appears to be near passenger vanity mirror base. .. updated 08-20-14 *bf updated 08/25/2014 *js
Reported in: COLUMBIA MO || Crash: N || VIN #: 1J4RR4GG8BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle failed to start. the vehicle was taken to the dealer where it was found that the tipm had failed. the vehicle was not repaired. the manufacturer was not contacted about the failure. the failure mileage was approximately 50,000. the vin was unavailable.
Reported in: HUNTINGTON WV || Crash: N || VIN #:
ELECTRICAL SYSTEM
purchased a 2011 jeep grand cherokee laredo 4x4 from moore auto sales in moore, oklahoma on nov. 16, 2013 and have had problems with it since the 17th. the jeep was having trouble starting and if it did start, the fuel pump would run after we shut the vehicle off. would have to pull the fuse to the fuel pump to turn it off, now after a month of dealing with this is will not start at all, it will just turn over. jeep says it is most likely a faulty tipm core, but they are back ordered to who knows when! very frustrated!
Reported in: HAVEN KS || Crash: N || VIN #: 1J4RR4GG9BC
ELECTRICAL SYSTEM
2011 jeep cherokee grand. i have 50,000 miles on it. it has stalled and is not consistently starting up. tipm has gone bad.
Reported in: HAMPSTEAD NC || Crash: N || VIN #:
ENGINE
driving on interstate check engine light came on. vehicle shutters at stop. set appointment for dealer. dealer tested system. report states multiple in multiple modules , low voltage battery failed test, must be replaced. dealer charged for new battery, and multiple module updates. reprogrammed pcm, tipm, power lift gate, wireless control module, and final drive controller. vehicle has been out of shop less than a week. check engine light is back on must be taken in for repair again.
Reported in: ATLANTA GA || Crash: N || VIN #: 1JRR5GG0BC6
ELECTRICAL SYSTEM
driving on interstate check engine light came on. vehicle shutters at stop. set appointment for dealer. dealer tested system. report states multiple in multiple modules , low voltage battery failed test, must be replaced. dealer charged for new battery, and multiple module updates. reprogrammed pcm, tipm, power lift gate, wireless control module, and final drive controller. vehicle has been out of shop less than a week. check engine light is back on must be taken in for repair again.
Reported in: ATLANTA GA || Crash: N || VIN #: 1JRR5GG0BC6
ELECTRICAL SYSTEM
due to a faulty tipm the car will randomly not start/stall stranding the driver. it has been to the dealership twice with no resolution.
Reported in: ROSWELL GA || Crash: N || VIN #: 1J4RS6GT8BC
ELECTRICAL SYSTEM
i have a 2011 jeep grand cherokee i have been experiencing problems with my truck stalling while on the road and problems with it turning on. at times i would not hear my fuel pump turn on and even when i would hear it run my truck would still fail to completely turn on. my vehicle has had this problem for a year or so. i had experienced this problem in the past with the stalling and upon taking it to the dealer ship i was told that they could not duplicate the problem and that my vehicle was fine. several months later my vehicle continued to have the same issue but since the dealership informed me that this was normal i continued on. none the less a few days ago i experienced a problem at work where my truck did not turn on. luckily after 4 hours of attempting to turn it on it finally did i drove it home the next day in the morning it did not start up again. i had to have it towed to the dealership they informed me that it was the tipm and it was covered under the extended warranty that i had purchased but i would still have to pay $100 for the deductible for the warranty. i am beyond livid and upset with these new findings that this is a common and known issue. my wife and myself have matching 2011 jeep grand cherokee's and now i am just waiting for the same thing to happen to her! this is ridiculous!!! when will there be a recall!!!
Reported in: SAN PABLO CA || Crash: N || VIN #: 1J4RR4GG1BC
SERVICE BRAKES
while traveling at normal highway speed slowed downed to exit highway and when i went to stop to pay toll brake pedal became hard as a rock and car would not stop. i released pressure from pedal and tried to pump brakes and got car to stop, abs system did not activate and no warning lights were activated!!!!! when i took car to service station i was informed the power booster for the brakes had blown. and the dealer informed the service station there are -7 on the north eastern region and the cold weather has caused this part to blow out!!!!!!
Reported in: SOUTH OZONE PARK NY || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
my 2011 jeep gc has been experiencing starting issues for the last few months which i attributed to some form of fuel delivery issue. after putting in a higher octane gas and fuel cleaner i thought i had remedied the issue. however, recently the start up issue became so prevalent so i had to take my vehicle to the dealer for diagnosis. the dealer indicated the cause was a defective totally integrated power module (tipm). after paying for the service to replace the tipm i went online to better understand the problem. in doing so i discovered multiple other jeep owners are experincing the same issue. based on my reading of the complaints jeep should be handling the defective tipm as a recall issue due to installing the faulty product during the production of the vehicles.
Reported in: LOVELAND OH || Crash: N || VIN #: 1J4RR4GG1BC
ELECTRICAL SYSTEM
the grand cherokee was sitting at a reconditioning stage at my dealership while workers began to smell smoke coming from the front of the vehicle. a small fire had begun at the fuse box. immediately, the workers extinguished the fire and disconnected the battery terminals. some fuses were melted and the connections underneath the fuse box were melted. the fuse box is damaged beyond repair and it may need new harnesses. i'm currently working with chrysler to investigate the cause and the next step to repair.
Reported in: STAFFORD TX || Crash: N || VIN #:
ELECTRICAL SYSTEM
the vehicle randomly will not start until several attempts of cranking are made. keyless enter-n-go will not work randomly. horn will start honking randomly during starting problems.
Reported in: PERRY GA || Crash: N || VIN #:
SERVICE BRAKES
i am second owner of a 2011 jeep grand cherokee that at the time of the following incident had just under 35k miles but was 2 months over the warranty period. the temperature the morning of jan 4, 2014 was between -2 & -4 f. i started jeep and proceeded to drive to end of block. when depressing and/or releasing brake i heard an air leak from under the dash. i returned home and parked the car. the next day the outside temperature had gone above 5 degrees f. the car no longer made the air leak sound. i dropped vehicle off evening of jan 6 to local mechanic. temperature on jan 7 dropped to 5 f. mechanic indicated air leak condition was noted and indicated issue was power brake booster. they suggested i contact jeep to see if they would make repairs. i had discussions with chrysler/jeep and jeep dealer about issue. i did not mention that i had taken the vehicle to a mechanic. i advised them that indications were a bad power brake booster and that i felt this was a latent failure that would only show up at subfreezing temperatures. chrysler/jeep indicated since auto had 35k miles but exceeded 36 months, the vehicle was not under warranty and jeep would not diagnose or cover cost of repair without me paying. i had replacement of power booster done by the local mechanic on jan 15. they determined there was water in the booster. it was their diagnosis that the booster had a leak that allowed water to enter. when temperature dropped to those noted, the booster would exhibit an air leak. i have subsequently searched the condition on several chrysler vehicle internet forums and have found that this booster failure condition is described almost identically to what i encountered. i have a concern that this is a design issue and the problem is not detectable unless the temperature drops below a certain degree. this could result in a power brake failure.
Reported in: OCEAN CITY NJ || Crash: N || VIN #: 1J4RR6GG4BC
POWER TRAIN
vehicle refused to turn over, service 4x4 and engine light on. brought to dealer replaced fuel pump. returned to me with service 4x4 and engine light on, slid down on hill no 4 wheel drive. returned to dealer 4 weeks later transfer case replaced car jump into 4 wheel low while i was on highway almost put me thru windshield. back at dealer over 1 week the do not know the problem and stated no one on their country wide database has this problem. i was told today that jeep headquarters wants all reports sent to them to assist repair. i purchased this car used in october and have not driven it more then 1 week. i have a huge payment and huge rental bills i did file a case with jeep customer but no help.
Reported in: NAUGATUCK CT || Crash: N || VIN #: 1J4RR6GT5BC
ELECTRICAL SYSTEM
vehicle refused to turn over, service 4x4 and engine light on. brought to dealer replaced fuel pump. returned to me with service 4x4 and engine light on, slid down on hill no 4 wheel drive. returned to dealer 4 weeks later transfer case replaced car jump into 4 wheel low while i was on highway almost put me thru windshield. back at dealer over 1 week the do not know the problem and stated no one on their country wide database has this problem. i was told today that jeep headquarters wants all reports sent to them to assist repair. i purchased this car used in october and have not driven it more then 1 week. i have a huge payment and huge rental bills i did file a case with jeep customer but no help.
Reported in: NAUGATUCK CT || Crash: N || VIN #: 1J4RR6GT5BC
FUEL SYSTEM, GASOLINE
vehicle refused to turn over, service 4x4 and engine light on. brought to dealer replaced fuel pump. returned to me with service 4x4 and engine light on, slid down on hill no 4 wheel drive. returned to dealer 4 weeks later transfer case replaced car jump into 4 wheel low while i was on highway almost put me thru windshield. back at dealer over 1 week the do not know the problem and stated no one on their country wide database has this problem. i was told today that jeep headquarters wants all reports sent to them to assist repair. i purchased this car used in october and have not driven it more then 1 week. i have a huge payment and huge rental bills i did file a case with jeep customer but no help.
Reported in: NAUGATUCK CT || Crash: N || VIN #: 1J4RR6GT5BC
ELECTRICAL SYSTEM
2011 jeep grand cherokee tipm. engine wont start. have seen nothing but complaints online.something needs to be done.
Reported in: AUSTIN TX || Crash: N || VIN #:
ENGINE AND ENGINE COOLING
2011 jeep grand cherokee tipm. engine wont start. have seen nothing but complaints online.something needs to be done.
Reported in: AUSTIN TX || Crash: N || VIN #:
SERVICE BRAKES
noticed a hissing sound coming from the brake pedal area during the recent cold weather. then the brakes would not stop the jgc well during heavy brake pedal depression. my mechanic determined it was a bad power booster and said they were on national backorder at all the local dealers. seems many jeep and durango owners are having similar issues. a dangerous problem that jeep needs to address.
Reported in: NYACK NY || Crash: N || VIN #: 1J4RR5GT8BC
SERVICE BRAKES
i was driving on 1/22/14 and my brakes were making a leaking air sound when abruptly it stopped braking normally. the vehicle was slowing down but it took alot longer to fully stop. i ended up in the middle of an intersection and almost hit a car because i had not fully stopped before my red light. i immediately brought my car in for service slowly to bay state jeep in newton, ma, which they called me pretty quickly to tell me that the power brake booster was broken and it was on backorder. its 7 days past and they are still telling me chrysler has a negative quantity of 89 nationwide on backorder.
Reported in: BELMONT MA || Crash: N || VIN #: 1J4RR5GG9BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that once the vehicle was idle, the vehicle would stall immediately. an independent mechanic diagnosed the failure where they stated that the total integrated power module was causing the failure. the dealer was contacted and unwilling to remedy the failure. the manufacturer was not contacted. the approximate failure mileage was 14,225. the vehicle was not repaired.
Reported in: PLAYA DEL RAY CA || Crash: N || VIN #: 1J4RS4GG0BC
SERVICE BRAKES
i am the second owner of a 2011 jeep grand cherokee that at the time of the incident had under 65k miles but was just 1 month over the warranty period. the temperature the morning of dec 18, 2014 was cold. i started jeep and proceeded to reverse out of driveway and pressed brake and heard a hissing sound from under the wheel dash. after driving for maybe 15 minutes the hissing stopped. thus, every morning the hissing would happen at first start of jeep. on christmas day while driving on expressway the brake light comes on. i pull over to check fluids and found fluids were not leaking and at capacity. pump my brakes and i notice i still have function. i take vehicle a day later to a local mechanic and was told they did not find a problem with vehicle brakes. on jan 20th took jeep to dealer and mechanic indicated issue was power brake booster.
Reported in: TINLEY PARK IL || Crash: N || VIN #: 1J4RR5GG5BC
SERVICE BRAKES
the brakes on my 2011 jeep grand cherokee stopped working after a freeze in the northeast. i brought it into the jeep dealership and now the part is not available. there appears to be over 500 jeeps just like mine at this time off of the road because of this issue. i'm afraid that there is a design flaw with the part as it lets moisture into the brake booster once it gets cold rendering the brake booster useless when the driver looks to stop. this is a severe issue and i was very lucky to be able to get the jeep to a dealership right away.
Reported in: CASTLETON NY || Crash: N || VIN #:
ELECTRICAL SYSTEM
the problem we had was generally with starting the vehicle. the problem has been intermittent over several weeks, seeming to be more of a problem in colder weather. the engine spun but would not start. in other words, the engine attempted to start, sometimes cranking continuously, until it timed out without starting. with time and frequency, we became more concerning that we would be stranded in an undesirable situation. after reading numerous posts on this website, http://www.gotaclassaction.com/chrysler-investigated-over-defective-totally-integrated-power-module-tipm-in-2011-2012-jeep-grand-cherokees-and-dodge-durangos/, we were almost certain we had a defective tipm. we took it to a dealer and they indicated it had a fuel relay short internally in the tipm. they suggested a wiring workaround, installing an external fuel pump relay and bypassing the defective tipm. perhaps this is better than improvising, but we do not know the risks this carries -- the wiring workaround and the still defective tipm -- for going forward. additionally, we hope there would be a recall of the tipm and reimbursement for the wiring workaround in our future.
Reported in: MOULTON TX || Crash: N || VIN #: 1J4RR4GGXBC
POWER TRAIN
the problem we had was generally with starting the vehicle. the problem has been intermittent over several weeks, seeming to be more of a problem in colder weather. the engine spun but would not start. in other words, the engine attempted to start, sometimes cranking continuously, until it timed out without starting. with time and frequency, we became more concerning that we would be stranded in an undesirable situation. after reading numerous posts on this website, http://www.gotaclassaction.com/chrysler-investigated-over-defective-totally-integrated-power-module-tipm-in-2011-2012-jeep-grand-cherokees-and-dodge-durangos/, we were almost certain we had a defective tipm. we took it to a dealer and they indicated it had a fuel relay short internally in the tipm. they suggested a wiring workaround, installing an external fuel pump relay and bypassing the defective tipm. perhaps this is better than improvising, but we do not know the risks this carries -- the wiring workaround and the still defective tipm -- for going forward. additionally, we hope there would be a recall of the tipm and reimbursement for the wiring workaround in our future.
Reported in: MOULTON TX || Crash: N || VIN #: 1J4RR4GGXBC
SERVICE BRAKES
brake failure in cold weather due to defective power brake booster.
Reported in: ANN ARBOR MI || Crash: N || VIN #: 1J4RR6GG9BC
ELECTRICAL SYSTEM
my vehicle was hard cranking in the morning. vehicle will not start using key fob or push button start. vehicle cranks for 5 to 10 seconds and then shuts down. after replacing the battery (which now i did not need and $245.00 later) , being stranded numerous times, and taking to multiple mechanics. if vehicle dies all loss of power steering and brakes is lost and is a huge safety concern. my vehicle has 40k+ miles. i have researched and determined that there a hundreds if not thousands of jeep owners who are experiencing the same problem. since my car is out of warranty dealership tells me that it is on me to pay for the parts and labor to fix. unacceptable. with this being such a widespread problem a recall should be issued and consumers not be forced to pay for a part that is clearly failing nationwide. recall needs to happen immediately.
Reported in: MILFORD DE || Crash: N || VIN #: 1J4RR4GGXBC
VEHICLE SPEED CONTROL
upon exiting freeway on 2/05/14 car stalled without warning, making it difficult to steer because loss of power and brakes not fully functional i almost ran into street divider, i was able to steer to the side of the road, where i attempted to restart the vehicle. vehicle did start and seemed fine afterwards. it happened again 4 days later again while exiting freeway off ramp again. i took the vehicle to the dealership where they hooked it up to a diagnostic and found no codes other then a software update they did they could not find a problem. i've read several complaints about this same type of stalling without warning on other jeeps and no one has been able to get any help with this issue. i suppose not until someone dies from this malfunction of these jeeps will chrysler start to look into this problem and recall the part that is causing this to happen.
Reported in: SAN JOSE CA || Crash: N || VIN #: 1J4RS6GT1BC
STEERING
upon exiting freeway on 2/05/14 car stalled without warning, making it difficult to steer because loss of power and brakes not fully functional i almost ran into street divider, i was able to steer to the side of the road, where i attempted to restart the vehicle. vehicle did start and seemed fine afterwards. it happened again 4 days later again while exiting freeway off ramp again. i took the vehicle to the dealership where they hooked it up to a diagnostic and found no codes other then a software update they did they could not find a problem. i've read several complaints about this same type of stalling without warning on other jeeps and no one has been able to get any help with this issue. i suppose not until someone dies from this malfunction of these jeeps will chrysler start to look into this problem and recall the part that is causing this to happen.
Reported in: SAN JOSE CA || Crash: N || VIN #: 1J4RS6GT1BC
SERVICE BRAKES
upon exiting freeway on 2/05/14 car stalled without warning, making it difficult to steer because loss of power and brakes not fully functional i almost ran into street divider, i was able to steer to the side of the road, where i attempted to restart the vehicle. vehicle did start and seemed fine afterwards. it happened again 4 days later again while exiting freeway off ramp again. i took the vehicle to the dealership where they hooked it up to a diagnostic and found no codes other then a software update they did they could not find a problem. i've read several complaints about this same type of stalling without warning on other jeeps and no one has been able to get any help with this issue. i suppose not until someone dies from this malfunction of these jeeps will chrysler start to look into this problem and recall the part that is causing this to happen.
Reported in: SAN JOSE CA || Crash: N || VIN #: 1J4RS6GT1BC
ELECTRICAL SYSTEM
sometimes the first start of the day the engine spins over but, it will not start. we found that sometimes we can push the panic button on and off and then try starting again and the engine will start. we also noticed that the keyless door locks will not operate properly. it appears to be the tipm. after reading all the post on the internet about this issue it would appear chrysler knows about this issue but, has not issued a recall yet.
Reported in: JACKSON TN || Crash: N || VIN #: 1JRS5GG2BC5
SERVICE BRAKES
the brake booster on this vehicle failed causing the brakes to be nearly nonfunctional. the vehicle could be brought to a stop but only with both feet on the pedal pushing as hard as you can. this vehicle only has 50,000 miles on it used to commute about 40 miles to and from work on rural roads. so very little breaking is needed. the brake booster which failed was back ordered for 2 to 3 months and i was number 59 in line for one. my dealer had to use a booster from a salvage yard to get me back on the road. the master cylinder also had to be replaced because of an o ring failure which required replacement of the entire master cylinder. this should not be happening on such a new vehicle and if there are so many, why not a recall? this was paid for out of my pocket. i love jeep, but this is a bit much.
Reported in: BEAR LAKE MI || Crash: N || VIN #: 1J4RR6GT8BC
SERVICE BRAKES
while driving, i lost total use of my brakes. my car veered off the road and i was unable to maintain control of my vehicle. the loss of the brakes was sudden and totally unexpected, leaving me in an unsafe situation. when i was able to get my vehicle to the jeep dealer to be fixed, i was informed there were no jeep grand cherokee brake boosters available through any suppliers in the united states. i am concerned that the problem i experienced, along with the lack of available parts after the fact, means that this issue may be occurring frequently and is putting individuals in danger.
Reported in: WEST SENECA NY || Crash: N || VIN #: 1J4RR4GGXBC
SERVICE BRAKES
ok when i went to work thursday @ 3:30 am i had no brake issues when i left work @ 3pm i back out of parking spot & proceeded to street as i approached the stop light i press brake pedal to stop & it was unusually hard i press harder & my jeep didn't want to stop it was a slow stop i proceed to the next stop the pedal was soft then i stopped in a shorter distance as i proceeded home a short distance from work i traveled real slow with short following distance then i noticed a air leak hissing sound every time i pressed on the brake pedal i called jack phealen dodge to set up a appointment to bring it i expand to the service writer the problem i was having he told me sounds like it's your brake booster or master cylinder he knew right away i told me to get it in also advise me the brakes can fail & i won't be able to stop @ anytime. so friday after work i got a tow truck to it there he told me they will look @ it first thing sat. am i called sat. after noon he told me they haven't looked @ it yet it will be looked @ by the end of the day i will call you. i got no call back from him sat i went on line found out people with same vehicle & yr. have same problem the brake booster i get the feeling i am going to get ran around by jeep like the other 1000s of people are trying to get it fix& the wait also will be a problem i hope you can help me get this brake safety issue resolve for me. thank you. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: CHICAGO IL || Crash: N || VIN #: 1J4RR6GGXBC
ELECTRICAL SYSTEM
the vehicle would crank multiples time before starting. three or four times, the car shut down while driving; it finally came down to the fuel pump not shutting down after the ignition switch was turned off, and the only way to shut down the fuel pump was to pull the fuse out of the ecm unit in the engine compartment. i was charged $1200 dollars for a new ecm unit at the dealer but the new unit was defective and needed the wire harness to be rewired due to an internal problem inside the ecm unit (the left fog light would blink instead of the front blinker light).
Reported in: GLEN ROCK NJ || Crash: N || VIN #: 1J4RR5GG5BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving approximately 45 mph, the vehicle began to jerk without warning. the vehicle was towed to a dealer where it was diagnosed that the total integrated power module needed to be replaced. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure and current mileage was 60,000.
Reported in: ROANOKE VA || Crash: N || VIN #: 1J4RR4GG5BC
SERVICE BRAKES
i was driving through louisville, ky on feb. 10, 2014 and had to take a detour; exited onto the off ramp of storey ave. i attempted to apply the brakes and they did not function. couldn't yield to oncoming traffic and was forced to merge. i nearly got into an accident. i attempted to apply the brakes again for the stop light on spring st. i was unable to stop. i had to proceed through the intersection, nearing another accident. i pumped the brakes and nothing, nearing another accident.i tried to apply the emergency brake and nothing. i coasted and was forced to threw my car into park in the worst part of louisville. the area was so dangerous, a police officer had to sit with me. i contacted chrysler's off-road; was told it would take 4 hrs for a tow truck. i called a different towing company. after 2 1/2 hrs. it was towed to a dealership. my family was inconvenienced since they had to drive a total of 4 hrs. to come pick me up. i've had no transportation for 3 weeks. i called the dealership numerous times asking when my vehicle would be ready. on feb.19, they said the brake booster is on back order and no eta. i called my local jeep dealership for the part. a man who told at least 650 orders are placed for this part and chrysler is not manufacturing it. that means no car for the unforeseeable future. i purchased this vehicle in dec.of 2013 & 30 days after driving it i'm left stranded and inconvenienced. i have paid with pain, suffering and time. i have done research and found that a lot of other people are in the same situation and chrysler is not helping nor offering any assistance. jeep forum, nhtsa, and the attorney general has been notified. i'm contacting the major news channels with the issue. chrysler will wait for a consumer to die, a wrongful death lawsuit and/or a class action claim be filed before they take ownership and recall there product.
Reported in: EVANSVILLE IN || Crash: N || VIN #: 1J4RR4GGXBC
SERVICE BRAKES
since the weather has gotten cold, the power brakes on my 2011 jeep grand cherokee have been failing on an intermittent basis nearly resulting in a couple accidents. in the process of completing a thorough inspection, i detected a hissing sound when i depressed the brake pedal. suspecting that there was a problem with the vacuum booster, i called several parts stores in attempt to find a replacement unit only to find out that no one had access to the part and they were on indefinite backorder. after doing extensive online research, i have come to find out that there appears to be a major problem with the jeep vacuum boosters resulting in a national shortage of replacement parts. based upon the reports by others, it appears that there is a serious design flaw with the vacuum booster which is exacerbated during cold periods. it is also my understanding that the nhtsa is completing an investigation into the problem. in short, i am between a rock and a hard place. i cannot get a replacement part to fix my brakes and i am deathly afraid to drive my vehicle. on behalf of my fellow consumers, we need the nhtsa to put pressure on the jeep corporation to step up and address the problem before someone gets seriously hurt or killed.
Reported in: COMMERCE MI || Crash: N || VIN #: 1J4RR4GG9BC
SERVICE BRAKES
was driving my 2011 jeep grand cherokee and brakes failed had to swerve off road until i came to a stop. had to have car towed to gas station. mechanic determined it was the booster brake assist. he called chrysler dealership and they said that they don't have any and there are hundreds on backorder and could be several months before you get the part. i called chrysler and they acted like there wasn't an issue with this part and they would expedite one to the dealership. my mechanic was on phone with dealership while i had chrysler corp. on phone. the dealership laughed and said you are not going to get part expedited as they are in same situation with several cars themselves. so chrysler is not going to do anything, not going to pay for towing of my car, not going to pay to have car fixed, not going to give me a loaner car ( could be months). there is a serious issue with defect on this part and it's just a matter of time before some gets seriously injured or dies from this. chrysler should be issuing a recall instead of trying to mask the problem. do they have to wait for several injuries or deaths before they issue a recall. this is a known defective safety issue that should be addressed asap. for crying out load it's the brakes of the car!
Reported in: SOUTH PORTLAND ME || Crash: N || VIN #: 1J4RR4GG8BC
SERVICE BRAKES
i have had vacuum leak (hissing air noise)in brake power boost for quite some time. part is on national b/o from jeep--not due in until 3/4/14(date keeps being pushed back), because so many people (over 500)have same problem. i was driving down hill at end of my street and as i applied brakes, they did not work. i pressed as hard as i could but car just drove through intersection. i pumped them several times and they finally came back. if another vehicle had been coming, we could have been killed. i do not understand why ntsb has not issued recall for something as dangerous as this, that directly affects driver's safety.
Reported in: NEWBURGH NY || Crash: N || VIN #: 1J4RR4GG8BC
ELECTRICAL SYSTEM
i was driving to my mother in law house, at 60 miles per hour and my car just stopped, i was i front of a semi, that could easily ran over me and my 6 months baby!! good thing that the semi could change lane before hitting us, i have read a lot of complaints of customers that have the same problem the tipm module is not working and is causing the car not to start or if it starts just stop suddenly, so i want to put this complaint and hope that there is a recall soon because it's not fair for customers like me, pay for an expensive car and due to their not quality parts having problems on our daily lives and also put in dangers out lives and lives of others in the road!! and i hope that whoever have the last word to do a recall just think about you don't even want to have any member of your family get hit by one of this cars just because of the negligence of jeep/chrysler, that's just not responsible from them, so if there is any law suit or something i definitely want to be on it.
Reported in: SPRING VALLEY CA || Crash: N || VIN #: 1J4RR4GG7BC
ELECTRICAL SYSTEM
this has been an ongoing issue since i have had the vehicle regarding the tipm's unit. it first came up a few months after purchasing the vehicle in april 2013. the unit was flashed and the problem "fixed" under warranty. this january it is now not only taking 2-10 attempts to start, my gas mileage has severely decreased and there is a funny odor once the car is started. i cannot go to the dealership in my current town as there are overly innondated with work trucks for the oil field so i am forced to take my car to abilene which is an 85 mile trip each way to have any work done on it. i work for a non profit in my town and therefore drive around to not so safe places daily and hate being stuck with a car that wont start. this possible could correlate to the issues with my motor in the air ride suspension that had to be replaced in december of 2013 that luckily was covered under warranty since it had been an issue as well before the warranty mileage ended.
Reported in: SAN ANGELO TX || Crash: N || VIN #:
SUSPENSION
this has been an ongoing issue since i have had the vehicle regarding the tipm's unit. it first came up a few months after purchasing the vehicle in april 2013. the unit was flashed and the problem "fixed" under warranty. this january it is now not only taking 2-10 attempts to start, my gas mileage has severely decreased and there is a funny odor once the car is started. i cannot go to the dealership in my current town as there are overly innondated with work trucks for the oil field so i am forced to take my car to abilene which is an 85 mile trip each way to have any work done on it. i work for a non profit in my town and therefore drive around to not so safe places daily and hate being stuck with a car that wont start. this possible could correlate to the issues with my motor in the air ride suspension that had to be replaced in december of 2013 that luckily was covered under warranty since it had been an issue as well before the warranty mileage ended.
Reported in: SAN ANGELO TX || Crash: N || VIN #:
SERVICE BRAKES
there are three key parts that must work after a car starts, steering, braking and accelerating. the brake booster and power steering pump in my 11 jeep grand cherokee need to be replaced. i'm currently taking all precautions when driving, however this is not nearly enough. i feel that an accident is inevitable. it has now been two weeks waiting for two parts. facing the worst weather conditions in years i would like to feel safe driving to work and with my family. i understand that certain statistics have to meet before issuing a costly recall, however under these conditions i¿¿m faced with (backordered parts) i don't see why an exception shouldn¿¿t be issued against chrysler. if a problem exists you should be able to have the parts available to meet demand. not being able to meet demand will almost surely provoke a class-action lawsuit. my question is what steps are being taken by the nhtsa against jeep/chrysler? hit the gym and flex your muscles. the worst action is not taking one.
Reported in: WEST BLOOMFIELD MI || Crash: N || VIN #: 1J4RR4GG6BC
STEERING
there are three key parts that must work after a car starts, steering, braking and accelerating. the brake booster and power steering pump in my 11 jeep grand cherokee need to be replaced. i'm currently taking all precautions when driving, however this is not nearly enough. i feel that an accident is inevitable. it has now been two weeks waiting for two parts. facing the worst weather conditions in years i would like to feel safe driving to work and with my family. i understand that certain statistics have to meet before issuing a costly recall, however under these conditions i¿¿m faced with (backordered parts) i don't see why an exception shouldn¿¿t be issued against chrysler. if a problem exists you should be able to have the parts available to meet demand. not being able to meet demand will almost surely provoke a class-action lawsuit. my question is what steps are being taken by the nhtsa against jeep/chrysler? hit the gym and flex your muscles. the worst action is not taking one.
Reported in: WEST BLOOMFIELD MI || Crash: N || VIN #: 1J4RR4GG6BC
SERVICE BRAKES
as i was driving less than a mile to work on a very cold new jersey morning my brakes felt unusually hard and high. as i pulled into the school parking lot, where i work, i stepped on the brakes to slow down on the decline of the road and they would not go down, they went down only about a centimeter or two, and i just kept pressing them. again they felt extremely hard and high. there was a school bus full of children in front of me and i just prayed i would not rear end them. thank god i was only doing 15 mph....if any faster it would have been a nightmare!!!!! i called my dealer and they said do not drive it, have it towed here. i did have it towed that day and today i was informed i need a brake booster like many other people. they are back ordered and could take 3, yes three weeks because of the huge demand. i believe if i was going any faster than 15 mph lives would have been lost. :(
Reported in: RANDOLPH NJ || Crash: N || VIN #: 1J4RR4GG6BC
ELECTRICAL SYSTEM
tipm was faulty. this should be a recall.
Reported in: PUNTA GORDA FL || Crash: N || VIN #: 1J4RS6GG5BC
SERVICE BRAKES
i posted my story on february 21, 2014. after contacting chrysler on march 3, 2014, they informed me that they will replace by broken brake booster with another faulty brake booster. jeep is no longer manufacturing the brake booster, which is a recall, and no one will do anything about it. chrysler does not care and are neglectful to their consumers and basically don't care to put me in another dangerous situation. i intend on filing a class action lawsuit against chrysler. they are the worst to do business with. they are out to make money and don't care if their consumers die. chrysler has no problem and thinks it absolutely safe to put me in a vehicle that, without warning, could cause me to lose my life and potentially take others.
Reported in: EVANSVILLE IN || Crash: N || VIN #: 1J4RR4GGXBC
ENGINE
car engine unexpectedly stopped while driving, losing all power and brakes. car had sat in below freezing temperatures for a week. there were no flashing warning lights nor any buzzing sounds of overheating as stated in the car manual would indicate immediate action was needed. parking brake was used to stop and engine was damaged beyond repair.
Reported in: ROBBINSVILLE NJ || Crash: N || VIN #: 1J4RR4GG9BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving 50 mph, the vehicle stalled without any warnings. the contact mentioned that he was able to restart the vehicle which resume normally. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 25,000.
Reported in: AIEA HI || Crash: N || VIN #: 1J4RR4GT7BC
SERVICE BRAKES
on 2/26, i experienced a brake failure in my 2011 jeep grand cherokee. when i pressed the brake pedal, it was very stiff, and i could not stop my vehicle as quickly as i could before. the pedal only went halfway to the normal depressed position. the vehicle did not stop, and i had to coast to a stop. i took my vehicle to a jeep dealership that evening for repair, and i was told the following day that the problem is the power brake booster. i was told on saturday (3/1) that the part would arrive at the dealership on tuesday (3/4). i spoke with the dealership today, and there is now no eta for the part (the power brake booster). upon further searching online, i've become aware that this is a common problem for 2011/2012 grand cherokees and dodge durangos. apparently, the diaphragm in the booster cannot withstand the colder temperatures that we've been experiencing recently in the northeast, and allow moisture to get into the brake system, causing freezing. driving the vehicle is extremely dangerous, as the brakes do not function at all when attempting to stop the vehicle.
Reported in: BALTIMORE MD || Crash: N || VIN #: 1J4RR4GG1BC
SERVICE BRAKES
unable to stop/longer than normal stopping distance in panic stop situation- brake pedal is hard and unable to engage abs. occurs only in cold ambient temps ( below 20 degrees) first panic stop after driving at freeway or highway speeds.
Reported in: CLARKSTON MI || Crash: N || VIN #:
SERVICE BRAKES
i own my car for 3 years now with 23k miles on it, got it as brand new. on feb 24th monday morning i experienced a brake issue, plus hissing noise coming out from under the dashboard. first i thought it needs some time to work around after being on driveway for 2 days(on a weekend) but after driving around and waiting on a red lights that noise didn't go away. braking is kind of different now, i need to push the pedal harder in order to stop the car but in case of an emergency it will be very difficult. power brake booster is back-ordered according to a service center rep at the dealer i got my car from. now need to wait, pay for it and installation. looks like i'm not the only one with this same issue, why not a recall?
Reported in: SALEM MA || Crash: N || VIN #: 1J4RR4GG0BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that in colder weather, the brakes would seize. the contact would depress the brakes and the vehicle would not respond. additionally, the brake pedal would not release when depressed. the vehicle was not diagnosed or repaired. the failure mileage was 30,000.
Reported in: MOKENA IL || Crash: N || VIN #: 1J4RR4GT4BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee 4x4. the contact stated that the brake warning lights illuminated. the vehicle was taken to the manufacture for a diagnostic test. the mechanic stated that there was air leaking by the brake booster and causing the malfunction of the brakes. as a result, the entire brake assembly would need to be repaired. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 43,000. the current failure mileage was 44,000. the vin was not available.
Reported in: NEW CASTLE DE || Crash: N || VIN #:
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving 10 mph, the brakes malfunctioned as the brake pedal sunk into the floorboard. the vehicle was taken to the dealer and the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 33,777.
Reported in: FEEDING HILLS MA || Crash: N || VIN #: 1J4RR4GG9BC
UNKNOWN OR OTHER
reported by efi global fire forensics investigator on behalf of vehicle consumer/owner. 2011 jeep grand cherokee 4x4 was driven and parked in garage at approximately 6:30 p.m.. garage was fully involved in fire at approximately 4:00 a.m. the following morning. upon fire discovery, fire was venting through double car garage roof. investigation has placed the fire origin at the 2011 jeep grand cherokee 4x4 vehicle. investigation is continuing.
Reported in: ROCKLIN CA || Crash: N || VIN #: 1J4RR4GG0BC
ELECTRICAL SYSTEM
reported by efi global fire forensics investigator on behalf of vehicle consumer/owner. 2011 jeep grand cherokee 4x4 was driven and parked in garage at approximately 6:30 p.m.. garage was fully involved in fire at approximately 4:00 a.m. the following morning. upon fire discovery, fire was venting through double car garage roof. investigation has placed the fire origin at the 2011 jeep grand cherokee 4x4 vehicle. investigation is continuing.
Reported in: ROCKLIN CA || Crash: N || VIN #: 1J4RR4GG0BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the ignition module failed, causing the vehicle to stall sporadically and without warning multiple times. the vehicle was taken to an authorized dealer, who was unable to diagnose the failure. the vehicle was then taken to an independent mechanic where it was diagnosed that the total integrated power module needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the approximate failure mileage was 36,000.
Reported in: WYLIE TX || Crash: N || VIN #: 1J4RS5GG9BC
ENGINE
bought a used jeep grand cherokee 2011 w/ 19k miles on it (it was leased before). first incident happened with 30k miles on it. vehicle would turn over a little bit but would not start. dealership said fuel pump was bad, running after vehicle turned of then didn't get power when turning it on. dealership replaced fuel pump, went to pick it up from dealership and it wouldn't start. second trip (within 2-3 days) to dealership it started up. worked fine for about 4-5 weeks, then same incident occurred again. vehicle would turn over but not start up, sounded the exact same as the prior issue. dealership replaced the tipm, car worked fine for about 12 months. two weeks ago, the same issue came about. car turning over but not starting. this time the dealership replaced my key fob and it worked for 1 day, then the same issue occurred. now my jeep is sitting at another dealership and they have replaced the wiring to the fuel pump and now they are in the process of replacing another fuel pump. i heard today that they fuel pump is replaced but still not getting power to it (tipm problem again). chrysler wants me to pay a deductible for an obviously faulty part that they have replaced again. this last time when i brought my jeep to the dealer i tried to start the vehicle to let me father hear the noise it was making. a dealership service technician walked by hearing the noise it made and asked, "is it a 2011?", i replied, "yes", he followed up by saying that model and year has had a recurring problem with the tipm, which from what i have read online is extremely dangerous, especially if the car were moving and it went out. you would be left without power steering and brakes. chrysler has made a product that is faulty and realizes it, yet they still charge customers to replace the faulty parts.
Reported in: WHITE BEAR LAKE MN || Crash: N || VIN #: 1J4RR4GG3BC
FUEL/PROPULSION SYSTEM
bought a used jeep grand cherokee 2011 w/ 19k miles on it (it was leased before). first incident happened with 30k miles on it. vehicle would turn over a little bit but would not start. dealership said fuel pump was bad, running after vehicle turned of then didn't get power when turning it on. dealership replaced fuel pump, went to pick it up from dealership and it wouldn't start. second trip (within 2-3 days) to dealership it started up. worked fine for about 4-5 weeks, then same incident occurred again. vehicle would turn over but not start up, sounded the exact same as the prior issue. dealership replaced the tipm, car worked fine for about 12 months. two weeks ago, the same issue came about. car turning over but not starting. this time the dealership replaced my key fob and it worked for 1 day, then the same issue occurred. now my jeep is sitting at another dealership and they have replaced the wiring to the fuel pump and now they are in the process of replacing another fuel pump. i heard today that they fuel pump is replaced but still not getting power to it (tipm problem again). chrysler wants me to pay a deductible for an obviously faulty part that they have replaced again. this last time when i brought my jeep to the dealer i tried to start the vehicle to let me father hear the noise it was making. a dealership service technician walked by hearing the noise it made and asked, "is it a 2011?", i replied, "yes", he followed up by saying that model and year has had a recurring problem with the tipm, which from what i have read online is extremely dangerous, especially if the car were moving and it went out. you would be left without power steering and brakes. chrysler has made a product that is faulty and realizes it, yet they still charge customers to replace the faulty parts.
Reported in: WHITE BEAR LAKE MN || Crash: N || VIN #: 1J4RR4GG3BC
ELECTRICAL SYSTEM
bought a used jeep grand cherokee 2011 w/ 19k miles on it (it was leased before). first incident happened with 30k miles on it. vehicle would turn over a little bit but would not start. dealership said fuel pump was bad, running after vehicle turned of then didn't get power when turning it on. dealership replaced fuel pump, went to pick it up from dealership and it wouldn't start. second trip (within 2-3 days) to dealership it started up. worked fine for about 4-5 weeks, then same incident occurred again. vehicle would turn over but not start up, sounded the exact same as the prior issue. dealership replaced the tipm, car worked fine for about 12 months. two weeks ago, the same issue came about. car turning over but not starting. this time the dealership replaced my key fob and it worked for 1 day, then the same issue occurred. now my jeep is sitting at another dealership and they have replaced the wiring to the fuel pump and now they are in the process of replacing another fuel pump. i heard today that they fuel pump is replaced but still not getting power to it (tipm problem again). chrysler wants me to pay a deductible for an obviously faulty part that they have replaced again. this last time when i brought my jeep to the dealer i tried to start the vehicle to let me father hear the noise it was making. a dealership service technician walked by hearing the noise it made and asked, "is it a 2011?", i replied, "yes", he followed up by saying that model and year has had a recurring problem with the tipm, which from what i have read online is extremely dangerous, especially if the car were moving and it went out. you would be left without power steering and brakes. chrysler has made a product that is faulty and realizes it, yet they still charge customers to replace the faulty parts.
Reported in: WHITE BEAR LAKE MN || Crash: N || VIN #: 1J4RR4GG3BC
SERVICE BRAKES
my brake booster blew. now awaiting brake booster and brake master cylinder. my jeep is still in dealership garage. jeep liaison is now telling me april 2 is delivery date of parts, this date seems to change weekly. stating this is manufacturer's date of (out of stock parts) delivery to dealership.
Reported in: KEYSER WV || Crash: N || VIN #:
POWER TRAIN
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle would accelerate from one gear to the next on multiple occasions without warning. the contact stated that he experienced the failure more than fifteen times. the contact stated that the automatic transmission gear would go into a low gear when he did not shift the vehicle into manual. additionally, when the gear box was bumped, it changed gears at random. the vehicle was taken to an authorized dealer multiple times, who was unable to diagnose the failure. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 2000. updated 05/12/14 ma
Reported in: BALTIMORE MD || Crash: N || VIN #: 1J4RR4GG5BC
SERVICE BRAKES
my 2011 jeep grand cherokee brake booster failed. i am getting a "hissing" noise from the booster and my braking power has been reduced. the issue started during a real cold snap in the northeast... not sure if the defect is related to this cold weather or not. after calling my dealership, it appears that the boosters are on backorder from an overwhelming need to have this part replaced. it seems that a lot of other people have had this problem during this cold winter.
Reported in: NEWTON NJ || Crash: N || VIN #: 1J4RR4GG8BC
SERVICE BRAKES
vehicle first exhibited a hissing noise whenever the car was first started and brakes applied for the first 5 minutes of running. on multiple occasions traveling at speeds of 10-40 mph did the brakes either delay or not fully respond. on two occasions this almost caused an accident when driver was forced to stop short. very dangerous and contemplating whether to contact a dealership or local mechanic. seems like a popular issue but little to nothing done by jeep. this is my 2nd grand cherokee, if issues like this keep occurring it will certainly be my last. i am the second owner, bought car at jeep dealership and it has about 51k miles.
Reported in: MELROSE MA || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
after having occasional difficulties starting the car, my problems finally reached a climax when my car shut off mid-drive. jeep has explained that i have faulty tipm. i have found through online research that this is very common. these failures have been occurring for years, yet jeep still installs these same tipms. i understand there is a pending class action lawsuit, suggesting that jeep has known about this problem and ignored it, rather than implementing a recall.
Reported in: LAKE MARY FL || Crash: N || VIN #: 1J4RS4662BC
ELECTRICAL SYSTEM
after having occasional difficulties starting the car, my problems finally reached a climax when my car shut off mid-drive. jeep has explained that i have faulty tipm. i have found through online research that this is very common. these failures have been occurring for years, yet jeep still installs these same tipms. i understand there is a pending class action lawsuit, suggesting that jeep has known about this problem and ignored it, rather than implementing a recall.
Reported in: LAKE MARY FL || Crash: N || VIN #: 1J4RS4662BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle failed to start as the key became stuck in the ignition switch. the vehicle was towed to the dealer, who replaced the wireless ignition control module but the failure later recurred. the contact also stated that the brake, trac off and the tire pressure warning lights illuminated and the gauges would intermittently display random numbers. additionally, the vehicle would stall sporadically. the vehicle was not repaired. the failure mileage was 50,000.
Reported in: FT. EUSTIS VA || Crash: N || VIN #: 1J4RS4GG7BC
SERVICE BRAKES
brakes are not properly working.
Reported in: PITTSBURGH PA || Crash: N || VIN #: 1J4RR4GGXBC
SERVICE BRAKES
my wife has had 3 separate encounters where her 2011 jeep grand cherokee overland has randomely powered down, losing capability to operate the vehicle (no brakes/steering) while she was driving the vehicle. the first occasion happened in november of 2013, vehicle was stopped at an intersection and lost power. the vehicle was put into park and re-started with no further issue. we didn't report this incident. the second event happened on april 3, 2014, the vehicle lost power while my wife was driving at approx. 40 mph. again, when the vehicle came to a stop she put it into park and re-started the vehicle. we contacted the local chrysler dealership on april 7 and set up an appointment for april 12. the third event occurred this morning, april 10, 2014. the vehicle speed is difficult to determine but my wife was slowing down to make a left turn on a 50mph road. there were other vehicles in the area that could have caused serious accident, mainly a school bus with children on board. again, the vehicle had to be put into park and restarted. difficult to do on this busy road. i contacted the same dealership and explained to them what had happened. the dealership moved up my april 12 appointment to today. so far, the dealership has been accommodating. they plan to run diagnostics checks to determine cause of power failure. also, there are other electrical issues plaguing this vehicle (power door locks not working, drivers side seat heater not working, key not being detected). this vehicle has approx. 129,000 kms on the odometer and we bought it privately about 6 months ago (approx. 105,000 kms). i felt that i should report this issue given the recent attention to similar issues with general motors (ignition switch). if necessary, i can provide more details.
Reported in: WARREN MI || Crash: N || VIN #: 1J4RR6GT6BC
ENGINE
my wife has had 3 separate encounters where her 2011 jeep grand cherokee overland has randomely powered down, losing capability to operate the vehicle (no brakes/steering) while she was driving the vehicle. the first occasion happened in november of 2013, vehicle was stopped at an intersection and lost power. the vehicle was put into park and re-started with no further issue. we didn't report this incident. the second event happened on april 3, 2014, the vehicle lost power while my wife was driving at approx. 40 mph. again, when the vehicle came to a stop she put it into park and re-started the vehicle. we contacted the local chrysler dealership on april 7 and set up an appointment for april 12. the third event occurred this morning, april 10, 2014. the vehicle speed is difficult to determine but my wife was slowing down to make a left turn on a 50mph road. there were other vehicles in the area that could have caused serious accident, mainly a school bus with children on board. again, the vehicle had to be put into park and restarted. difficult to do on this busy road. i contacted the same dealership and explained to them what had happened. the dealership moved up my april 12 appointment to today. so far, the dealership has been accommodating. they plan to run diagnostics checks to determine cause of power failure. also, there are other electrical issues plaguing this vehicle (power door locks not working, drivers side seat heater not working, key not being detected). this vehicle has approx. 129,000 kms on the odometer and we bought it privately about 6 months ago (approx. 105,000 kms). i felt that i should report this issue given the recent attention to similar issues with general motors (ignition switch). if necessary, i can provide more details.
Reported in: WARREN MI || Crash: N || VIN #: 1J4RR6GT6BC
STEERING
my wife has had 3 separate encounters where her 2011 jeep grand cherokee overland has randomely powered down, losing capability to operate the vehicle (no brakes/steering) while she was driving the vehicle. the first occasion happened in november of 2013, vehicle was stopped at an intersection and lost power. the vehicle was put into park and re-started with no further issue. we didn't report this incident. the second event happened on april 3, 2014, the vehicle lost power while my wife was driving at approx. 40 mph. again, when the vehicle came to a stop she put it into park and re-started the vehicle. we contacted the local chrysler dealership on april 7 and set up an appointment for april 12. the third event occurred this morning, april 10, 2014. the vehicle speed is difficult to determine but my wife was slowing down to make a left turn on a 50mph road. there were other vehicles in the area that could have caused serious accident, mainly a school bus with children on board. again, the vehicle had to be put into park and restarted. difficult to do on this busy road. i contacted the same dealership and explained to them what had happened. the dealership moved up my april 12 appointment to today. so far, the dealership has been accommodating. they plan to run diagnostics checks to determine cause of power failure. also, there are other electrical issues plaguing this vehicle (power door locks not working, drivers side seat heater not working, key not being detected). this vehicle has approx. 129,000 kms on the odometer and we bought it privately about 6 months ago (approx. 105,000 kms). i felt that i should report this issue given the recent attention to similar issues with general motors (ignition switch). if necessary, i can provide more details.
Reported in: WARREN MI || Crash: N || VIN #: 1J4RR6GT6BC
FUEL/PROPULSION SYSTEM
there have been multiple occurrences. while driving down the road at the speed limit, all of a sudden the speed drops to 38 mph and the vehicle will go no faster. you can not accelerate beyond 38 mph, unless you pull over to the side of the road and shut the vehicle off. then when you start the vehicle back up it is ok.
Reported in: KIMBALL MI || Crash: N || VIN #: 1J4RR4GG5BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving various speeds, the vehicle failed to respond to deceleration attempts. the vehicle was taken to the dealer where it was found that the brake booster had failed. no repairs were made to the vehicle. the manufacturer was not notified of the failure. the failure and current mileage was 61,000.
Reported in: EUCLID OH || Crash: N || VIN #: 1J4RR6GG4BC
SERVICE BRAKES
my brake booster has a malfunction causing vacuum loss in the brake booster. this causes difficulties in stopping my car. i have read about a recall pertaining to this issue so i called chrysler about this and they said that they will issue a recall in may and i should go ahead and have the repairs completed at my dealership since there's no way of the customer service rep knowing if my car is included. she also stated that there is no way of knowing if i will be able to be reimbursed for paying for the repair out of pocket.
Reported in: ROBBINSVILLE NC || Crash: N || VIN #:
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep cherokee. the contact stated that the vehicle would not start on more than one occasion. the vehicle was taken to an authorized dealer who diagnosed that the battery needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was notified of the failure. the approximate failure mileage was 50,000.
Reported in: BUFFALO NY || Crash: N || VIN #: 1J4RS4GG9BC
SERVICE BRAKES
while driving the speed limit on the highway i was approaching slow traffic. i tried to apply the breaks but the brakes were hard and failed to work properly. the vehicle did slow down a little bit but not enough to stop the vehicle. i was going 55mph and then traffic slowed to about 20-25mph but couldn't. i had to veer off into the left lane to avoid hitting the car in front of me. it wasn't the anti-lock brakes kicking in either. i the brakes were just failing. the second occurrence was the next day when i was approaching an intersection to make a right hand turn i tried to apply the brakes but again the brakes were hard, as if the pedal fully depressed without applying any brake. luckily i was cautious from the previous incident and was approaching the intersection at a low rate of speed. i was able to just barely make the turn without colliding with another car. thankfully there weren't any pedestrians crossing the street, in new york city this is a rarity. after all this happened i checked any recalls with my vehicle and saw the brake booster recall. i called two jeep dealers ( bayside jeep in ny and east hills jeep in ny) and both gave me a hard time saying that there is not a recall out for my vehicle. they are saying my vin # does not have a recall against it but jeep hasn't assigned the recall to any specific vin #s, they say to just bring it in to get checked out. since this wasn't a mandatory recall to my vin# i wasn't given an appointment for service for 1week at bayside jeep and 2days later at east hills jeep. i was given attitude and didn't even care that this was a major safety issue.
Reported in: FLUSHING NY || Crash: N || VIN #: 1J4RR4GG5BC
SERVICE BRAKES
hi, i am writing to you today because my family and i had a couple near miss situations in regards to my braking system on my 2011 jeep grand cherokee. there was a audible heavy air leak from the broken vacuum seal going to the brake booster. with no power brakes i was on the verge of rear-ending vehicles and even worse pedestrians for a couple days until i could get my car in for servicing. i took my vehicle to a licensed mechanic prior to servicing and he told me of a very recent recall that was just getting initiated by chrysler in hopes of avoiding this exact situation. recall p14. when i brought my suv in to get it serviced they said there was no recall assigned on behave of my specific vin number even though they did agree this recall fits exactly to what my deficiency is. i am getting it repaired as we speak because i do not want to take a chance or fool around with anything as vital as my braking system. they are replacing the entire booster and vacuum seal. if you would be so kind to inform me as to why this recall is not specific to my vin and 2011 grand cherokee as a faulty braking booster and seal is in no way supposed to fail in 3 years i would appreciate it. i am at the moment on hook for a bill that's 700 dollars plus from haley dodge jeep chrysler in white rock bc. i have contacted chrysler's customer service in regards to this matter over a week ago but have not heard back. look forward to hearing from you, thank you for your time! [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: SURREY WA || Crash: N || VIN #: 1J4RR4GG8BC
SERVICE BRAKES
my wife was driving our 2011 grand cherokee overland yesterday and was stopped with her foot on the brake in a drive thru. while it was stopped with her foot on the brake petal went right to the floor and the jeep started to move forward. no brakes!!! she said she heard a air type sound when it happened. fortunately she was able to coast safely to a parking spot until i could get there. after getting it to the dealer the called me and said it was the brake booster. no details were given to me other than it failed. all i can say is thankfully it happened where it did. there are so many situations that this could have cost her her life or someone else's. now every time she or i drive it we will be thinking about when the brakes will go out again. hope we can get over that or it's gone. she was shaking for hours afterwards and was physically drained later in the day. again, thankfully it happened while stopped.
Reported in: FREEDOM WI || Crash: N || VIN #: 1J4RR6GT1BC
ELECTRICAL SYSTEM
tipm failure. it was very costly and a burden to fix. chrysler needs to recall this part.
Reported in: HOUSTON TX || Crash: N || VIN #: 1J4RS4GG7BC
SERVICE BRAKES
i purchased the above listed vehicle in april 2013, had to bring it back for an issue with the brakes. i had little to no pedal, brought the vehicle into the dealer waited approximately two weeks and the vehicle was returned to me. service writer stated that being the truck was on the lot for a while, the brakes got warped. was told that the brakes were changed. i left with the vehicle that had a little more pedal since i brought it into service.on or about the first week of feb. 2014 i experienced my brake pedal was hard as a rock and i was unable to stop the vehicle. brought my vehicle into service explained to them what was going on and they said it was the brake boosters. i get into my vehicle a few days later and once again i was not able to stop the vehicle, this time i almost was involved in an accident. i drove the vehicle almost 10 miles at 20 mph to the dealership and demanded they fix the brakes. the service manager came out got into my vehicle drove it down the street while i was the vehicle,the vehicle was there for almost five weeks, i finally received a call on april 10, 2014 that my vehicle was ready. i get into the vehicle i press on the brake pedal and the pedal goes right to the floor. i was advised by the service writer that i needed rear brakes and that is why its doing that. the cost for rear brakes was about 500.00, i declined and told the service writer i had my brakes done several months ago and they should not be in need of repair. he looked into the system and told me only my front brakes were repaired, they just surfaced the rotors and put the same pads back on. i went to the show room asked for a 2011 grand cherokee brought it to the service department and showed them a vehicle with 6000 more miles than mine and two millimeters less pad than mine and the brake pedal was full.
Reported in: LAKEWOOD NJ || Crash: N || VIN #: 1J4RR6GT6BC
SERVICE BRAKES
during highway speeds, my brake peddle went all the way to the floor and there was barely any pressure in system. took to dealer and was advised i had to replace my brake booster because it failed but it was not covered under warranty. had to pay out of pocket.
Reported in: CHICAGO IL || Crash: N || VIN #: 1J4RR5GT6BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving approximately 30 mph, the brake pedal was depressed and an unusual noise emitted from the dashboard. the vehicle was taken to an independent mechanic who stated that the brake booster needed to be replaced. there was a recall related to the failure under nhtsa campaign id number 14v154000 (service brakes , service brakes, hydraulic) but the vin was not included. the vehicle had not been repaired. the manufacturer was notified of the problem. the approximate failure mileage was 43,000.
Reported in: OLD FORGE PA || Crash: N || VIN #: 1J4RR4GG7BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle failed to start. additionally, the contact was driving 15 mph when the vehicle stalled after the check engine warning light illuminated. the vehicle was taken to an independent mechanic where the technician diagnosed that the totally integrated power module (tipm) was faulty. the vehicle was repaired. the manufacturer was not made aware of the failure. the failure mileage was 80,000 and the current mileage was 81,231. updated 7/16/14*cn
Reported in: PHOENIX AZ || Crash: N || VIN #: 1J4RS4GG6BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while traveling approximately 70 mph, the check engine, etc, and esc warning lights illuminated followed by the vehicle stalling. the contact moved off the roadway and discovered that smoke was emitting from under the hood. there had been a fire near the air filter and the contact was able to extinguish the fire. a police report was not filed and there were no injuries. the contact was awaiting further inspection of the vehicle by the manufacturer. the approximate failure mileage was 44,000.
Reported in: OLMSTED FALLS OH || Crash: N || VIN #: 1J4RR4GG4BC
SERVICE BRAKES
brake booster issue with 2011 jeep grand cherokee. i recently purchased a used grand cherokee from a dealership. i have noticed that the brake pedal is extremely stiff and it is very difficult to engage the brake at times. this is not a consistent issue. brakes will behave normally and then pedal will become very stiff the next time the brake is depressed. my mechanic examined the vehicle and informed me of the recall and stated that the vehichle is not safe to drive at this point. the dealership that the car was purchased from and chrysler both state that this vehicle is not recalled despite the fact that it has the recalled defect.
Reported in: SPERRY OK || Crash: N || VIN #: 1J4RR4GG6BC
STRUCTURE:BODY
tl* the contact owns a 2011 jeep grand cherokee. the contact stated the water was collecting under the driver seat. the vehicle was taken to the dealer. the technician was unable to determine what was causing the failure but decided to replace the seals for the air conditioner, sun roof, doors, and the truck lid. the remedy failed to repair the problem. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 18,000 and the current mileage was 19,200. updated 08/11/14*lj
Reported in: KEAAU HI || Crash: N || VIN #: 1J4RR4GT5BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the engine failed to start numerous times until the failure became permanent. the vehicle was taken to the dealer several times for the failure. the dealer performed a diagnostic which located the failure at the computer integrated management system. the vehicle was not repaired. the failure mileage was 50,000 and the current mileage was 65,000.
Reported in: CORONA CA || Crash: N || VIN #: 1J4RR4GG3BC
SERVICE BRAKES
started the jeep up in the morning to leave for work and as i backed into the street and tried stopping, the brake pedal was very stiff and the stopping power was almost none. i then put it into drive to go the 30 yards to the stop sign in front of the house and could not stop. i had both feet stomping on the pedal, but it didn't matter. i made it to the middle of the intersection before i stopped. this happens every time the jeep sits for more than 30 minutes and is then driven again. i have found that pumping the brakes 10-15 times before putting the car into drive alleviates the issue faster. i am worried that eventually this will happen even after the brakes are 'warmed up' when i really need the brakes. i researched the issue in forums online and it seems very common for the new-style grand cherokees to have issues with the brake booster. i went to my local jeep dealership and the part is over $200 without installation, which is not covered by my extended warranty.
Reported in: GREELEY CO || Crash: N || VIN #: 1J4RR4GG3BC
UNKNOWN OR OTHER
our 2011 jeep grand cherokee would not start. plenty of crank but no start. had vehicle towed to nearest dealer but there were no diagnostic codes set in the computer and the techs could not find any problems. the vehicle started every time for three days. this problem has plagued us on two more occassions during the fall of 2013 (again, no issues found) and has raised its ugly head in may of 2014. my complaint; jeep dealerships cannot find the problem ,however, a simple search of the web produces volumes of "no start" testimonials from other victims as well. thank you, brian hopf 1081 silverleaf dr. youngsville, nc 27596
Reported in: YOUNGSVILLE NC || Crash: N || VIN #: 1J4RR6GTXBC
SERVICE BRAKES
experienced unintended acceleration, at a stop or near stop when parking. although my foot was on the break, the car lunged forward as if the accelerator had been pushed all the way down, hitting the back of a parked truck violently. although the impact was great, the air bag did not deploy. the incident was observed by the homeowner/truck owner.
Reported in: COBB ISLAND MD || Crash: Y || VIN #: 1J4RR6GT6BC
VEHICLE SPEED CONTROL
experienced unintended acceleration, at a stop or near stop when parking. although my foot was on the break, the car lunged forward as if the accelerator had been pushed all the way down, hitting the back of a parked truck violently. although the impact was great, the air bag did not deploy. the incident was observed by the homeowner/truck owner.
Reported in: COBB ISLAND MD || Crash: Y || VIN #: 1J4RR6GT6BC
UNKNOWN OR OTHER
experienced unintended acceleration, at a stop or near stop when parking. although my foot was on the break, the car lunged forward as if the accelerator had been pushed all the way down, hitting the back of a parked truck violently. although the impact was great, the air bag did not deploy. the incident was observed by the homeowner/truck owner.
Reported in: COBB ISLAND MD || Crash: Y || VIN #: 1J4RR6GT6BC
ENGINE
tl* the contact owns a 2011 jeep cherokee. the contact stated that the vehicle failed to start. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 64,000 and the current mileage was 64,845.
Reported in: BRIGHTON MI || Crash: N || VIN #: 1J4RR6GT1BC
SERVICE BRAKES
after being unable to stop 3 times within the first 3 minutes of leaving my house i called jeep about the brake recall. jeep never contacted me to let me know that my jeep was involved in the recall. i let them know i no longer felt safe driving the car, as it had faulty brakes and kindly requested a loaner as i had family arriving that weekend and would be doing a lot of traveling. the service writer let me know that according to the recall the jeep will stop with excessive force & may be more difficult in warmer weather. it is currently 80 degrees in colorado with no sign of cooling. i informed the technician that the car had already almost caused 3 accidents and i did not feel confident in it's ability to stop in an emergency situation. he apologized and informed me that his superiors would not allow me a loaner because based on the recall notification the car was safe to drive. in what world is a car with faulty functioning brakes safe for its owner or anyone else on the road!?! john elway jeep of greeley, colorado was the dealership involved.
Reported in: GREELEY CO || Crash: N || VIN #: 1J4RR4GG3BC
ELECTRICAL SYSTEM
engine turns over but wont start.after doing research online,i believe the problem is the tipm. i heard the engine can shut off at any time.that can be very dangerous.
Reported in: LAKE WORTH FL || Crash: N || VIN #: 1J4RS4GG3BC
ELECTRICAL SYSTEM
the heater/ac blend door is broken: the driver's side gets ac but the passenger side only receive hot air. this is a very common problem with this model jeep. the dealer refuses to repair the problem under warranty. the vehicle is 2 months out of warranty and has 30,120 miles. jeeps denies this is a common problem, and yet the internet is filled with jeep blend door complaints.
Reported in: CAMPBELL CA || Crash: N || VIN #: 1J4RR4GGXBC
VISIBILITY/WIPER
the air conditioning produces cold air on the driver's side but produces hot air on the passenger side. the heater bend doors are broken. this is a common problem with jeeps. my vehicle is 38 months ond, 2 moths out of warranty with 30,120 miles. jeep refuses to repair the problem under warranty, and even denies that bend door failures are a common problem with jeeps, even though the internet is filled with complaints about the problem.
Reported in: CAMPBELL CA || Crash: N || VIN #: 1J4RR4GGXBC
ELECTRICAL SYSTEM
the air conditioning produces cold air on the driver's side but produces hot air on the passenger side. the heater bend doors are broken. this is a common problem with jeeps. my vehicle is 38 months ond, 2 moths out of warranty with 30,120 miles. jeep refuses to repair the problem under warranty, and even denies that bend door failures are a common problem with jeeps, even though the internet is filled with complaints about the problem.
Reported in: CAMPBELL CA || Crash: N || VIN #: 1J4RR4GGXBC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle failed to start on numerous occasions. the vehicle was taken to the dealer where it was diagnosed with a fractured integrated power module which needed to be replaced. the vehicle was repaired. the failure mileage was 77,000 and the current mileage was 78,953.
Reported in: PALM BEACH GARDENS FL || Crash: N || VIN #: 1J4RS4GG5BC
SERVICE BRAKES
tl-the contact owns a 2011 jeep grand cherokee 4x4. the contact received a recall notification of nhtsa campaign id number 14v154000 (service brakes , service brakes, hydraulic) and stated the part needed was unavailable to perform the repair. the dealer informed that the remedy part would not be available until two months. the manufacturer was notified of the problem. the contact had not experienced a failure. js
Reported in: SCOTTSDALE AZ || Crash: N || VIN #: 1J4RR5GG6BC
SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the brakes was squealing. the vehicle was included in nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) however, the parts needed to complete the repair were not available. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 37,000 and the current mileage was 38,274.
Reported in: AUBURN WA || Crash: N || VIN #: 1J4RR4GG0BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the brakes was squealing. the vehicle was included in nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) however, the parts needed to complete the repair were not available. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 37,000 and the current mileage was 38,274.
Reported in: AUBURN WA || Crash: N || VIN #: 1J4RR4GG0BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact stated there was a recall associated with nhtsa campaign id number 14v154000 (service brakes , service brakes, hydraulic)and the part needed was not available to perform the repair. the manufacturer was not notified of the problem. the contact had not experienced a failure.
Reported in: PENNSAUKEN NJ || Crash: N || VIN #: 1J4RR5GG2BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and stated that the parts were not available. the dealer was unable to provide a specific date when the parts would become available. the manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. the contact had not experienced a failure.
Reported in: TRUMBULL CT || Crash: N || VIN #: 1J4RR4GG7BC
SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign id number 14v154000 (service brakes, service brakes, hydraulic) and stated that the part needed to perform the repair was unavailable. the dealer was unable to provide an expected date for the remedy part to become available. the manufacturer was notified of the problem. the contact had not experienced a failure.!....updated 07/31/14 *bf
Reported in: GREEN LAKE WI || Crash: N || VIN #: 1J4RR4GT0BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign id number 14v154000 (service brakes, service brakes, hydraulic) and stated that the part needed to perform the repair was unavailable. the dealer was unable to provide an expected date for the remedy part to become available. the manufacturer was notified of the problem. the contact had not experienced a failure.!....updated 07/31/14 *bf
Reported in: GREEN LAKE WI || Crash: N || VIN #: 1J4RR4GT0BC
SERVICE BRAKES
got a recall letter and took it to my jeep dealership to get it fixed. the dealership said we do not have the parts and it could be months before they do.
Reported in: MCLEANSVILLE NC || Crash: N || VIN #:
SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v154000 (brakes, service brakes, hydraulic) and called the dealer to schedule an appointment. the dealer advised him that the parts were not yet available to perform the repair and would not become available for several months. the manufacturer was not contacted. the contact had not experienced a failure. the current mileage was 56,000.
Reported in: PEABODY MA || Crash: N || VIN #: 1J4RR4GG6BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep cherokee. the contact received a recall notification for nhtsa campaign id number: 14v15400 (brakes hydraulic). the contact stated that the part was unavailable to perform the repair. the manufacturer was made aware of the problem. the contact had not experience a failure. updated 8/14/14*cn
Reported in: HAVERTOWN PA || Crash: N || VIN #: 1J4RR4GG4BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) but was informed that the parts were not available. the contact was informed that the dealers were not receiving parts until september of 2014. the contact felt that since the failure was reported in april of 2014, there should have been a remedy available before june of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure.
Reported in: GAINESVILLE GA || Crash: N || VIN #: 1J4RR6GT0BC
SERVICE BRAKES
i received a recall notice in the mail. the local dealer in crystal lake, il reports no knowledge of the recall and cannot help me.
Reported in: CRYSTAL LAKE IL || Crash: N || VIN #: 1J4RR5GG7BC
SUSPENSION
purchased 2011 jeep grand cherokee overland used in summer of 2012. 3rd jeep and have stayed with jeep because felt they were a safe reliable car. shortly after purchase the car would sound like it was "computing" near the engine--while off and key not near car. told this was normal. alarm started to go off for no reason, day time running light on driver side stopped working (not bulb) and started working a few days later on its own. car no start or hard start several times. check engine lights on and off, key not found, etc. 5/19/14 exiting highway at approx. 75 mph (59,000 miles) brakes don't work. car slows but won't stop. no light illuminated for brake problem. it was petrifying. called dealer in morning and they indicated not warranty and not recall so ordered brake booster from dealer and replaced. was without vehicle for several days. 5/28/14 driving approx. 75 on highway--dash lights flash, car shakes and shudders uncontrollably, screen reads service air suspension system and etc code. exit highway car has no suspension. stop make phone call and restart car and no lights, warnings, and suspension back. driving 35 mph on busy city street (in front of school) car dash flashes and goes black--a red lightning bolt appears and the car shuts off while driving. no brakes, power steering, hazard lights, suspension, etc. i was terrified! pushed down accelerator and car starts back up (similar to depressing gas peddle on golf cart). took to dealer and they replaced a brake sensor and the suspension worked. said they could not replicate the car shutting off while driving. tipm must be the cause based on 1000s of owners comment. filed complaint with chrysler today. frightened for my safety and the safety of other cars, people, etc. drive over 100 miles per day on highway. can't obtain tipm part. must use car to work but safety concerns with driving.
Reported in: ALBION MI || Crash: N || VIN #: 1J4RR6GT3BC
SERVICE BRAKES
purchased 2011 jeep grand cherokee overland used in summer of 2012. 3rd jeep and have stayed with jeep because felt they were a safe reliable car. shortly after purchase the car would sound like it was "computing" near the engine--while off and key not near car. told this was normal. alarm started to go off for no reason, day time running light on driver side stopped working (not bulb) and started working a few days later on its own. car no start or hard start several times. check engine lights on and off, key not found, etc. 5/19/14 exiting highway at approx. 75 mph (59,000 miles) brakes don't work. car slows but won't stop. no light illuminated for brake problem. it was petrifying. called dealer in morning and they indicated not warranty and not recall so ordered brake booster from dealer and replaced. was without vehicle for several days. 5/28/14 driving approx. 75 on highway--dash lights flash, car shakes and shudders uncontrollably, screen reads service air suspension system and etc code. exit highway car has no suspension. stop make phone call and restart car and no lights, warnings, and suspension back. driving 35 mph on busy city street (in front of school) car dash flashes and goes black--a red lightning bolt appears and the car shuts off while driving. no brakes, power steering, hazard lights, suspension, etc. i was terrified! pushed down accelerator and car starts back up (similar to depressing gas peddle on golf cart). took to dealer and they replaced a brake sensor and the suspension worked. said they could not replicate the car shutting off while driving. tipm must be the cause based on 1000s of owners comment. filed complaint with chrysler today. frightened for my safety and the safety of other cars, people, etc. drive over 100 miles per day on highway. can't obtain tipm part. must use car to work but safety concerns with driving.
Reported in: ALBION MI || Crash: N || VIN #: 1J4RR6GT3BC
ELECTRICAL SYSTEM
purchased 2011 jeep grand cherokee overland used in summer of 2012. 3rd jeep and have stayed with jeep because felt they were a safe reliable car. shortly after purchase the car would sound like it was "computing" near the engine--while off and key not near car. told this was normal. alarm started to go off for no reason, day time running light on driver side stopped working (not bulb) and started working a few days later on its own. car no start or hard start several times. check engine lights on and off, key not found, etc. 5/19/14 exiting highway at approx. 75 mph (59,000 miles) brakes don't work. car slows but won't stop. no light illuminated for brake problem. it was petrifying. called dealer in morning and they indicated not warranty and not recall so ordered brake booster from dealer and replaced. was without vehicle for several days. 5/28/14 driving approx. 75 on highway--dash lights flash, car shakes and shudders uncontrollably, screen reads service air suspension system and etc code. exit highway car has no suspension. stop make phone call and restart car and no lights, warnings, and suspension back. driving 35 mph on busy city street (in front of school) car dash flashes and goes black--a red lightning bolt appears and the car shuts off while driving. no brakes, power steering, hazard lights, suspension, etc. i was terrified! pushed down accelerator and car starts back up (similar to depressing gas peddle on golf cart). took to dealer and they replaced a brake sensor and the suspension worked. said they could not replicate the car shutting off while driving. tipm must be the cause based on 1000s of owners comment. filed complaint with chrysler today. frightened for my safety and the safety of other cars, people, etc. drive over 100 miles per day on highway. can't obtain tipm part. must use car to work but safety concerns with driving.
Reported in: ALBION MI || Crash: N || VIN #: 1J4RR6GT3BC
ENGINE
vehicle dies from no reasons, also fails to start at times.
Reported in: REPUBLIC MO || Crash: N || VIN #: 1J4RR4GG9BC
ELECTRICAL SYSTEM
vehicle dies from no reasons, also fails to start at times.
Reported in: REPUBLIC MO || Crash: N || VIN #: 1J4RR4GG9BC
STEERING
vehicle dies from no reasons, also fails to start at times.
Reported in: REPUBLIC MO || Crash: N || VIN #: 1J4RR4GG9BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee 4x4. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the vehicle could not be repaired because the part was unavailable. the manufacturer was notified. the contact had not experienced a failure.
Reported in: INDIANAPOLIS IN || Crash: N || VIN #: 1J4RR5GG3BC
SERVICE BRAKES
tl * the contact owns a 2011 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the dealer stated that the part for the repair was unavailable because they could only order one part per week. the manufacturer was notified. the contact had not experienced a failure.
Reported in: PRAIRIEVILLE LA || Crash: N || VIN #: 1J4RS4GG6BC
ENGINE
when started and shifted into "d" drive mode, car would self engage in manual gear "4" and then had no traction or acceleration, only reverse. transmission completely died and would automatically go into manual "4" gear itself when put into "d" drive mode from park or while driving on the road. very dangerous and very scary. had it towed to dealer who wanted $1,300 to repair faulty tipm module and would not cover under powertrain warranty. called chrysler and negotiated it down to $100. this should be a recall and is very dangerous because the car is putting itself into the wrong gear while moving and would not accelerate or move in drive mode.
Reported in: LITITZ PA || Crash: N || VIN #: 1J4RR6GT4BC
SERVICE BRAKES
i have tried to start my car several times with just continuous cranking. i called two different jeep dealerships and they said they have never heard of this issue before. yesterday, i was driving down the street at 55 mph with my 5 month old in the car after daycare- and my car just shut off while driving and i almost crashed into the person in front of me!!!! very scary. i had to swerve to miss the person in front of me because the brakes and car were not working- just completely shut off. i finally got it started again and got to a safe location. i then had it towed. i did some research to find that this is a very common issue with 2011 jeep grand cherokees and chrysler refuses to do a recall on this. are they insane?!!! we could have been in a serious accident. if the car is not under warranty- the price to fix the issue is $1300+. i just purchased this car in november of 2013 because i thought it would be safe for me and my new baby. now i have to dish out $1300 because of a faulty part that chrysler refuses to fix? they are very aware of the tipm not performing on these models- please research all the forums that talk about this. there is already lawsuits pending. please advise on what to do at this point. i do not have this kind of money to fix a car with 39000 miles on it. i will never purchase a jeep or chrysler again.
Reported in: MARIETTA GA || Crash: N || VIN #:
ELECTRICAL SYSTEM
i have tried to start my car several times with just continuous cranking. i called two different jeep dealerships and they said they have never heard of this issue before. yesterday, i was driving down the street at 55 mph with my 5 month old in the car after daycare- and my car just shut off while driving and i almost crashed into the person in front of me!!!! very scary. i had to swerve to miss the person in front of me because the brakes and car were not working- just completely shut off. i finally got it started again and got to a safe location. i then had it towed. i did some research to find that this is a very common issue with 2011 jeep grand cherokees and chrysler refuses to do a recall on this. are they insane?!!! we could have been in a serious accident. if the car is not under warranty- the price to fix the issue is $1300+. i just purchased this car in november of 2013 because i thought it would be safe for me and my new baby. now i have to dish out $1300 because of a faulty part that chrysler refuses to fix? they are very aware of the tipm not performing on these models- please research all the forums that talk about this. there is already lawsuits pending. please advise on what to do at this point. i do not have this kind of money to fix a car with 39000 miles on it. i will never purchase a jeep or chrysler again.
Reported in: MARIETTA GA || Crash: N || VIN #:
ENGINE
i have tried to start my car several times with just continuous cranking. i called two different jeep dealerships and they said they have never heard of this issue before. yesterday, i was driving down the street at 55 mph with my 5 month old in the car after daycare- and my car just shut off while driving and i almost crashed into the person in front of me!!!! very scary. i had to swerve to miss the person in front of me because the brakes and car were not working- just completely shut off. i finally got it started again and got to a safe location. i then had it towed. i did some research to find that this is a very common issue with 2011 jeep grand cherokees and chrysler refuses to do a recall on this. are they insane?!!! we could have been in a serious accident. if the car is not under warranty- the price to fix the issue is $1300+. i just purchased this car in november of 2013 because i thought it would be safe for me and my new baby. now i have to dish out $1300 because of a faulty part that chrysler refuses to fix? they are very aware of the tipm not performing on these models- please research all the forums that talk about this. there is already lawsuits pending. please advise on what to do at this point. i do not have this kind of money to fix a car with 39000 miles on it. i will never purchase a jeep or chrysler again.
Reported in: MARIETTA GA || Crash: N || VIN #:
STEERING
i have experiencing the shudder/bump feel with the steering when bump or sudden brake. i check the article in tbs under steering 19-004-11 and call the dealer. they check on the vin of my car and said that this article is apply to my car in their system. i have a 2011 jeep grand cherokee overland summit which mfd is in april 2011. i also mentioned this article and issue to the dealer. but they just kept saying that this is not in their system based on the vin on my car.
Reported in: CHICAGO IL || Crash: N || VIN #: 1J4RR6GT3BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign id number 14v154000 (service brake, service brakes, hydraulic) and stated that the part needed to perform the repair was unavailable. the dealer informed the remedy part may possibly be available in august of 2014. the manufacturer was not notified of the problem. the contact had not experienced a failure.
Reported in: CRANBERRY TOWNSHIP PA || Crash: N || VIN #: 1J4RR6GT3BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notification under nhtsa campaign id number 14v154000 (service brakes, hydraulic), however, the part to do the repairs was unavailable. the manufacturer was not made aware of the problem. the contact had not experienced a failure.
Reported in: POTTSTOWN PA || Crash: N || VIN #: 1J4RR6GG2BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact stated nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) had surpassed the reasonable amount of time for repair. the dealer stated that the part would not be available at least 3 months because the manufacturer was only issuing one service part per week and the contact was 15 on a waiting list. the manufacturer confirmed the information provided by the dealer. the vehicle was not repaired. the contact had not experienced the failure described in the recall. the vin was not available.
Reported in: PINE MOUNTAIN GA || Crash: N || VIN #:
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received nhtsa campaign id number: 14v154000 (service brake , service brakes, hydraulic) and stated that the part needed was unavailable to service the vehicle under the recall. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Reported in: MANCHESTER MO || Crash: N || VIN #: 1J4RR5GTXBC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification of nhtsa campaign id number: 14v154000 (service brake , service brakes, hydraulic) and stated that the part needed to service the vehicle under the recall was unavailable to perform the repair. the contact had not experienced a failure.
Reported in: VANCOUVER WA || Crash: N || VIN #: 1J4RR5GT6BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that after numerous attempts the ignition started. the failure was intermittent and became progressively worse over a period. the vehicle was taken to an authorized dealer, who stated that the totally integrated control module needed to be replaced. the vehicle was in the process of being repaired. the manufacturer was not notified of the problem. the approximate failure mileage was 36,000. the vin was unavailable.
Reported in: WICHITA FALLS TX || Crash: N || VIN #:
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notification for nhtsa campaign id number 14v154000 (service brake , service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. the dealer was unable to provide an expected date when the part would become available. the manufacturer was notified of the problem. the contact had not experienced a failure.
Reported in: WINSTON SALEM NC || Crash: N || VIN #: 1J4RR4GG9BC
ENGINE
this is the second time in six months that i have had a major problem with my key fob affecting my engine. i am afraid this may be an ignition switch problem but the dealer keeps telling me it's the key fob battery. the first time my car would not start and the engine was dead. they replaced both key fobs 6 months ago and told me they were defective. this time when i pushed the button the engine made a screeching rattling sound, the engine light came on and the car would not turn off. eventually it did and i tried it again and the same thing happened. the car was towed 30 miles to the dealer and they told me the key fob battery needed to be replaced. i asked the service technician if their computer showed that my engine light came on and he agreed but told me that they could not find the problem, other than the key fob battery. i told them both key fobs were new. i have only had this car for 3 years and it only has 11,605 miles on it. how on earth can a key fob cause engine problems? i may not be an expert on cars but i'm not stupid. i believe it may be something to do with the ignition. i hope jeep fixes this before there are any accidents or deaths. i now feel i am forced to purchase an extended warranty for over $2,100.00 because i'm afraid of what might happen when my factory warranty expires next month. i don't think i would ever buy a new car again. the old ones seem more reliable. i am afraid to drive this car now, knowing it has electrical issues that the dealer can't seem to find the reasons why. key fob battery? i find this very hard to accept. i would like the old key ignition - i don't trust these push button ignitions. my 2011 jeep is still at the dealer but they have told me it's ready for pick up.
Reported in: SAN CLEMENTE CA || Crash: N || VIN #: 1J4RR4GG5BC
ELECTRICAL SYSTEM
this is the second time in six months that i have had a major problem with my key fob affecting my engine. i am afraid this may be an ignition switch problem but the dealer keeps telling me it's the key fob battery. the first time my car would not start and the engine was dead. they replaced both key fobs 6 months ago and told me they were defective. this time when i pushed the button the engine made a screeching rattling sound, the engine light came on and the car would not turn off. eventually it did and i tried it again and the same thing happened. the car was towed 30 miles to the dealer and they told me the key fob battery needed to be replaced. i asked the service technician if their computer showed that my engine light came on and he agreed but told me that they could not find the problem, other than the key fob battery. i told them both key fobs were new. i have only had this car for 3 years and it only has 11,605 miles on it. how on earth can a key fob cause engine problems? i may not be an expert on cars but i'm not stupid. i believe it may be something to do with the ignition. i hope jeep fixes this before there are any accidents or deaths. i now feel i am forced to purchase an extended warranty for over $2,100.00 because i'm afraid of what might happen when my factory warranty expires next month. i don't think i would ever buy a new car again. the old ones seem more reliable. i am afraid to drive this car now, knowing it has electrical issues that the dealer can't seem to find the reasons why. key fob battery? i find this very hard to accept. i would like the old key ignition - i don't trust these push button ignitions. my 2011 jeep is still at the dealer but they have told me it's ready for pick up.
Reported in: SAN CLEMENTE CA || Crash: N || VIN #: 1J4RR4GG5BC
SERVICE BRAKES
i was informed of recall from the local chicago news. called dealership few weeks later, because i had not received the recall notice via mail yet. they informed me that they had not been given notice about it either. week later received the notice in the mail. week later went to dealership to have work done and was informed they didnt have the parts, and would not have the parts until august of 2014. i went home and called chrysler and they said that the dealership should have the parts in two weeks. now three weeks later i just called the dealership and they still dont have the parts and again was told that they would not have the parts until august again. i called chrysler again and they only said that my case has been escalated and that i would be informed/called by dealer and/or chrysler when the dealer can do the work. what the blank, blank is going on?????
Reported in: BOLINGBROOK IL || Crash: N || VIN #: 1J4RR4GG7BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part was unavailable to repair the vehicle. the manufacturer was not notified. the contact had not experienced a failure.
Reported in: KEARNEY MO || Crash: N || VIN #: 1J4RR6GT1BC
SERVICE BRAKES
tl* the contact owns a 2011 grand cherokee. the contact received a recall notification under nhtsa campaign id number 14v154000 (service brakes, hydraulic) however, the part was not available to do the repairs. the manufacturer was made aware of the problem. the contact had not experienced a failure.
Reported in: BUNKER HILL IN || Crash: N || VIN #: 1J4RR4GG6BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep cherokee. the contact received notification for nhtsa campaign id number: 14v154000 (service brakes and service brakes, hydraulic) and stated that the parts were not available in order to have the recall repairs performed. the dealer was not able to provide a specific date when the parts would become available. the manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. the contact had not experienced a failure.
Reported in: QUINCY OH || Crash: N || VIN #: 1J4RR4GG5BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v154000 (service brakes, hydraulic), however the part to do the repairs was unavailable. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Reported in: NEW ROCHELLE NY || Crash: N || VIN #: 1J4RR4GG7BC
FUEL SYSTEM, GASOLINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving various speeds, the fuel could be heard moving inside the fuel tank. the contact indicated that a abnormal sound could be heard coming from the fuel tank due to the fuel moving inside the tank. the vehicle was taken to the dealer, who diagnose that the fuel tank needed to be replaced. the manufacturer was not notified of the failure. the vin was not available. the failure mileage was 95,000.
Reported in: INDIANAPOLIS IN || Crash: N || VIN #:
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact attempted to have the vehicle repaired according to nhtsa campaign number: 14v154000 (service brakes), but the parts were unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. the contact had not experienced a failure.
Reported in: CROWNSVILLE MD || Crash: N || VIN #: 1J4RR5GG7BC
ENGINE
vehicle will not start and when it does start it will not stay on longer then 10 seconds. stalled out on highway and was left stranded until the following day.
Reported in: PLANO TX || Crash: N || VIN #: 1J4RS4GG7BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification of nhtsa campaign id number: 14v154000 (service brakes and service brakes, hydraulic) and stated that the parts were not available. the dealer indicated that the contact was number eighty on the list and only five parts had been sent to the dealer per week. the manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. the contact had not experienced a failure.
Reported in: BURNS WY || Crash: N || VIN #: 1J4RR5GT1BC
FUEL/PROPULSION SYSTEM
several times, engine stalled during commute in heavy traffic. fule pump continued to run after engine was shut off.
Reported in: EWA BEACH HI || Crash: N || VIN #: 1J4RR4GG0BC
SERVICE BRAKES
recall p14 / nhtsa 14v-154 i received this recall notice approximately june 15th, and today, july 2, called my local dealership to take care of this recall and install the needed parts. i was told there are "no parts available yet for this recall". what? you send out a recall notice for a potentially dangerous break malfunction... and there are no parts available yet? the serviceman at martin swanty doge/chrysler/jeep in kingman, arizona told me that another recall notice will be sent when the parts become available... really? i hope parts become available before an accident may occur!
Reported in: KINGMAN AZ || Crash: N || VIN #: 1J4RR4GGXBC
SERVICE BRAKES
2011 jeep grand cherokee. consumer writes in regards to brake booster recall notice. *smd the consumer was informed, she was #25 on a list, as the parts were not available. *jb the consumer finally received a call from the dealer, to have the recall taken care of. however, the dealer stated they tested the brake booster and there was nothing wrong. they installed a protective booster shield, instead. the consumer stated last winter, she experienced resistance and heard a slight noise when braking. updated 08/20/14
Reported in: ARLINGTON VT || Crash: N || VIN #: 1J4RR4GG9BC
SERVICE BRAKES, HYDRAULIC
2011 jeep grand cherokee. consumer writes in regards to brake booster recall notice. *smd the consumer was informed, she was #25 on a list, as the parts were not available. *jb the consumer finally received a call from the dealer, to have the recall taken care of. however, the dealer stated they tested the brake booster and there was nothing wrong. they installed a protective booster shield, instead. the consumer stated last winter, she experienced resistance and heard a slight noise when braking. updated 08/20/14
Reported in: ARLINGTON VT || Crash: N || VIN #: 1J4RR4GG9BC
FUEL/PROPULSION SYSTEM
a chrysler jeep and dodge dealership in orlando replaced the factory installed tipm in my 2011 jeep grand cherokee overland with 58,000 miles today at a cost to me of $1230. the tipm controls and distributes power to all of the electrical functions of the vehicle. they had one in stock, and after a little research online i discovered a widespread issue with many other 2011 grand cherokees. many of the other complaints cite faulty tipm devices failing while the car was traveling in excess of 65 mph causing the car to come to a sudden stop. others mention lights failing and other electrical failures. there are thousands of similar complaints that i've easily found online. i'm writing to ask you to please initiate a recall or some initiative that will reimburse consumers that unknowingly purchased vehicles with a faulty tipm. the 2011 grand cherokee overland owners have been wronged.
Reported in: PACE FL || Crash: N || VIN #: 1J4RS6GT5BC
ELECTRICAL SYSTEM
vehicle would not start; repeated attempts to start vehicle (5 times) and no success - vehicle started on the 6th attempt. this problem has reoccurred several times since the initial problem. the vehicle will be taken to the dealer on 07/07/2014.
Reported in: BOCA RATON FL || Crash: N || VIN #: 1J4RS4GG1BC
SERVICE BRAKES
received safety recall notice for brake booster on jeep grand cherokee's in late may. dealers near me still do not have parts to perform recall service. first called dealer in late may and again july 7 and they still said they are waiting for parts from chrysler. recall notice releases should have all parts available to perform recalls especially in case of potential brake failures due to malfunctions yet i can't get the issue corrected due to no parts available.
Reported in: CHESTER SPRINGS PA || Crash: N || VIN #: 1J4RR6GT9BC
ENGINE
faulty tipm
Reported in: DAVENPORT IA || Crash: N || VIN #:
SERVICE BRAKES
i received the brake booster recall notice a couple of months ago. i took my jeep to the dealership for an oil change and mentioned the recall so it could be inspected. upon leaving i was told they had to order parts which were on back order and would be a couple of months. i was under the impression that my vehicle was still safe to drive, but wednesday july 2nd the booster failed during rush hour at highway speeds. i was very lucky not to hit/injure/kill anyone as traffic slowed and i couldn't. i managed to get to the shoulder and coast to a stop, but what if i couldn't? of all things to fail on a vehicle the brakes shouldn't be one. if my vehicle wasn't safe to drive then i never should of been sent out of the dealer with it. i am now stuck in a rental while i wait for my vehicle to be repaired with no eta. i contacted jeep customer service, but have not received a response.
Reported in: ROUND LAKE BEACH IL || Crash: N || VIN #: 1J4RR4GGXBC
SERVICE BRAKES
tl* the contact owns 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). the dealer and the manufacturer were contacted numerous times and they could not provide a specific date of when the parts would become available for the repairs. the repair was not taken care of in a reasonable amount of time. contact had not experienced a failure.
Reported in: ERIE PA || Crash: N || VIN #: 1J4RR6GT4BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that she attempted to have the vehicle repaired under nhtsa campaign number: 14v154000 ( service brakes, service brakes, hydraulic). the contact stated that she was made aware that parts were not available as a result repairs were unable to be performed for the recall. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. the contact had not experienced the failure.
Reported in: WESTPORT CT || Crash: N || VIN #: 1J4RR4GG3BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notification for recall nhtsa campaign id number: 14v154000 (service brake, service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. the dealer was unable to provide an expected date for the part to become available. the manufacturer was notified of the problem. the contact had not experienced a failure.
Reported in: EASTCHESTER NY || Crash: N || VIN #: 1C4RJFAG2CC
FUEL SYSTEM, GASOLINE
2011 jeep grand cherokee. consumer writes in regards to vehicle struggles to start. *smd the consumer stated the vehicle would crank, but not turn over. after multiple attempts, the vehicle finally started. while awaiting the dealers diagnosis, the consumer did some research and discovered the common cause seemed to be the totally integrated power module (tipm). the dealer confirmed, the problem was indeed the (tipm).
Reported in: WOODSTOCK GA || Crash: N || VIN #: 1J4RS4GG4BC
ELECTRICAL SYSTEM
2011 jeep grand cherokee. consumer writes in regards to vehicle struggles to start. *smd the consumer stated the vehicle would crank, but not turn over. after multiple attempts, the vehicle finally started. while awaiting the dealers diagnosis, the consumer did some research and discovered the common cause seemed to be the totally integrated power module (tipm). the dealer confirmed, the problem was indeed the (tipm).
Reported in: WOODSTOCK GA || Crash: N || VIN #: 1J4RS4GG4BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact was included in (nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the dealer and the manufacturer were contacted numerous times and they have no idea when the parts would become available for the repairs. the repair was not taken care of in a reasonable amount of time. contact had not experienced a failure.
Reported in: STONEHAM MA || Crash: N || VIN #: 1J4RR6GT7BC
FUEL/PROPULSION SYSTEM
vehicle began experiencing sporadic and intermittent hard crank starts as well as partial stalling while traveling. when placing the key/push button to the "on" position, the fuel pump would engage, but was quickly followed by a "click" noise, which shutoff the fuel pump. eventually, after 6-12 attempts, the fuel pump would engage long enough to allow the vehicle to start. while traveling, rpms would suddenly drop, typically while braking/slowing from traveling. after progressively getting worse and more consistent, vehicle taken to dealership. initial diagnosis was a failing fuel pump. upon further investigation, it was determined that the electrical relay to the fuel pump, a part of the tipm, was shorting and prematurely failing. a bypass relay was re-wired and seems to have corrected the problem.
Reported in: BRIGHTON MI || Crash: N || VIN #: 1J4RR5GG6BC
ELECTRICAL SYSTEM
vehicle began experiencing sporadic and intermittent hard crank starts as well as partial stalling while traveling. when placing the key/push button to the "on" position, the fuel pump would engage, but was quickly followed by a "click" noise, which shutoff the fuel pump. eventually, after 6-12 attempts, the fuel pump would engage long enough to allow the vehicle to start. while traveling, rpms would suddenly drop, typically while braking/slowing from traveling. after progressively getting worse and more consistent, vehicle taken to dealership. initial diagnosis was a failing fuel pump. upon further investigation, it was determined that the electrical relay to the fuel pump, a part of the tipm, was shorting and prematurely failing. a bypass relay was re-wired and seems to have corrected the problem.
Reported in: BRIGHTON MI || Crash: N || VIN #: 1J4RR5GG6BC
VEHICLE SPEED CONTROL
traveling at about 68 mph with speed control engaged, after about 30 minutes i noticed a declining vehicle speed & stability control warning light illuminated. after unsucessfuly trying to re engage speed control, i pulled off the highway. i depressed the dash board stability control button several times and the stability control light was still on. i turned off the vehicle and restarted & the stability control light was off. we resumed our trip using speed control with further incidint. this has occured several times since, but only with speed control engaged. on a recent trip after about 30 minutes @ 65 - 70 mph with speed control engaged the same issue occured again under the same circumstances and same corrective action taken. i then continued for about 2 hours at the same speed without speed control and further incident. since then a technican has attempted to resolve the issue without results. it is an intermittent issue will be unable to resolve until a full failure of the issue.
Reported in: ROCKFORD IL || Crash: N || VIN #: 1J4RR4GG9BC
ELECTRONIC STABILITY CONTROL
traveling at about 68 mph with speed control engaged, after about 30 minutes i noticed a declining vehicle speed & stability control warning light illuminated. after unsucessfuly trying to re engage speed control, i pulled off the highway. i depressed the dash board stability control button several times and the stability control light was still on. i turned off the vehicle and restarted & the stability control light was off. we resumed our trip using speed control with further incidint. this has occured several times since, but only with speed control engaged. on a recent trip after about 30 minutes @ 65 - 70 mph with speed control engaged the same issue occured again under the same circumstances and same corrective action taken. i then continued for about 2 hours at the same speed without speed control and further incident. since then a technican has attempted to resolve the issue without results. it is an intermittent issue will be unable to resolve until a full failure of the issue.
Reported in: ROCKFORD IL || Crash: N || VIN #: 1J4RR4GG9BC
ELECTRICAL SYSTEM
vehicle does not crank, cranks but suddenly loses power, shutsoff losing power brakes, power steering and control.
Reported in: SILVERHILL AL || Crash: N || VIN #: 1J4RS4GG0BC
ENGINE
vehicle does not crank, cranks but suddenly loses power, shutsoff losing power brakes, power steering and control.
Reported in: SILVERHILL AL || Crash: N || VIN #: 1J4RS4GG0BC
FUEL/PROPULSION SYSTEM
vehicle does not crank, cranks but suddenly loses power, shutsoff losing power brakes, power steering and control.
Reported in: SILVERHILL AL || Crash: N || VIN #: 1J4RS4GG0BC
SERVICE BRAKES
applied brakes.... almost no braking at all. came to a stop beyond the stop sign, pedal to the floor. called ealer... no parts available ...will install new unit and wait for recall fix kit.
Reported in: WOOSTER OH || Crash: N || VIN #:
ELECTRICAL SYSTEM
problem starting the jeep the tipim mal-functioning. not able to start the car on a regular. seeing many other people complaining about the same problem.
Reported in: HAVERTOWN PA || Crash: N || VIN #: 1J4RR5GT1BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee 4x4. the contact stated that nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. the dealer stated the part was not available for repair. the manufacturer was not made aware of the delay. the vehicle was not repaired. the contact did not experience a failure.
Reported in: PETERSBURG IL || Crash: N || VIN #: 1J4RR5GG5BC
ELECTRICAL SYSTEM
failure of the tipm
Reported in: ALABASTER AL || Crash: N || VIN #: 1J4RS5GT7BC
SERVICE BRAKES
i recieved a recall notice for my jeep grand cheerokee purtaining to the brakes,i notified the dealer dutchess 2285/2291 south rd poughkeepsie ny 12601 and they have been giving me the run around
Reported in: WAPPINGERS FALLS NY || Crash: N || VIN #: 1J4RR4GG8BC
ENGINE
the alternator failed and the tipm also. there is no charging light in the dash so it was impossible to know there were a problem since the battery was dead and the engine stall. after that, there were no light, no power brake and the car won't start anymore. even after replacing the alternator ( which is cost 1000 each.) the alternator do not charge because the tipm failed too. overall, it cost 2200$ to repair and i lost my car for 4 weeks !
Reported in: LA BAIE AA || Crash: N || VIN #: 1J4RR4GT3BC
SERVICE BRAKES
the alternator failed and the tipm also. there is no charging light in the dash so it was impossible to know there were a problem since the battery was dead and the engine stall. after that, there were no light, no power brake and the car won't start anymore. even after replacing the alternator ( which is cost 1000 each.) the alternator do not charge because the tipm failed too. overall, it cost 2200$ to repair and i lost my car for 4 weeks !
Reported in: LA BAIE AA || Crash: N || VIN #: 1J4RR4GT3BC
ELECTRICAL SYSTEM
the alternator failed and the tipm also. there is no charging light in the dash so it was impossible to know there were a problem since the battery was dead and the engine stall. after that, there were no light, no power brake and the car won't start anymore. even after replacing the alternator ( which is cost 1000 each.) the alternator do not charge because the tipm failed too. overall, it cost 2200$ to repair and i lost my car for 4 weeks !
Reported in: LA BAIE AA || Crash: N || VIN #: 1J4RR4GT3BC
SERVICE BRAKES
received recall for brake booster. dealer claims they are only receiving one replacement part every two weeks and i'm number 42 on the list. at this rate my recall will not be resolved for another 84 weeks. it has already been 5 weeks since the part was ordered.
Reported in: CENTRAL POINT OR || Crash: N || VIN #: 1J4RR6GT5BC
ELECTRICAL SYSTEM
difficulty to start the vehicle and is related with the tipm
Reported in: TOA ALTA PR || Crash: N || VIN #:
SERVICE BRAKES
upon applying emergency brakes, the cable broke and the pedal went to floor. emergency brakes were inoperative after that. the dealer found that metal brackets that attach the front brake cable to the rear brakes cables had rusted and broke.
Reported in: CHARLEVOIX MI || Crash: N || VIN #: 1J4RR6GT4BC
ENGINE
tipm computer board/module defect...known defect to the manufacturer (poor part product with high chance of failure). jeep stalled out on road several times with kids in car...part is on a national backorder and still no recall for owners.
Reported in: LAKELAND FL || Crash: N || VIN #: 1J4RR6GTOBC
ELECTRICAL SYSTEM
tipm computer board/module defect...known defect to the manufacturer (poor part product with high chance of failure). jeep stalled out on road several times with kids in car...part is on a national backorder and still no recall for owners.
Reported in: LAKELAND FL || Crash: N || VIN #: 1J4RR6GTOBC
FUEL/PROPULSION SYSTEM
tipm computer board/module defect...known defect to the manufacturer (poor part product with high chance of failure). jeep stalled out on road several times with kids in car...part is on a national backorder and still no recall for owners.
Reported in: LAKELAND FL || Crash: N || VIN #: 1J4RR6GTOBC
ENGINE
tl* the contact owns 2011 jeep grand cherokee. the contact stated that while driving at 35 mph, the vehicle shook and suddenly stalled. the failure recurred on multiple occasions. the vehicle was taken to the dealer, who diagnosed that the totally integrated power module needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 47,000.
Reported in: DALLAS GA || Crash: N || VIN #: 1J4RS6GT9BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contacted stated that while driving approximately 50 mph, the brake pedal was depressed and failed to respond. the failure recurred on numerous times. the vehicle was taken to the dealer, who diagnosed that the brake booster needed to be replaced. the dealer stated that the vehicle was included in nhtsa campaign number: 14v154000 (service brakes, hydraulic) however, the part needed was unavailable to repair the vehicle. the dealer was unable to advise when the part would become available. the manufacturer was notified of the failure. the vin was not available. the approximate failure mileage was 11,584.
Reported in: WOODBRIDGE VA || Crash: N || VIN #:
ELECTRICAL SYSTEM
the engine will crank but will not turnover. it appears that it is not getting fuel. after research on the internet, we identified the tipm issue. i tested the fuel pump relay and it is not reliably sending power to the fuel pump. the relay cannot be individually replaced, the whole tipm needs to be rebuilt or replaced.
Reported in: NICEVILLE FL || Crash: N || VIN #: 1J4RS4GG0BC
ENGINE
when trying to start my jeep on friday 7/25 i found that when i push the start button the vehicle would not turn over. it would engage and attempt to turn over but would not start. i tested the battery and it read to be normal and upon further review i found many other consumers had the same problem, the vehicle would randomly not start. this happens to me about once a month since we purchased it in march of 2014. i've read from others there is an issue with the tipm which will cause the vehicle to not start or completely stall out while driving which did occur one time to me in june on a trip from ohio to maryland!
Reported in: ESSEX MD || Crash: N || VIN #: 1J4RR4GG3BC
ELECTRICAL SYSTEM
when trying to start my jeep on friday 7/25 i found that when i push the start button the vehicle would not turn over. it would engage and attempt to turn over but would not start. i tested the battery and it read to be normal and upon further review i found many other consumers had the same problem, the vehicle would randomly not start. this happens to me about once a month since we purchased it in march of 2014. i've read from others there is an issue with the tipm which will cause the vehicle to not start or completely stall out while driving which did occur one time to me in june on a trip from ohio to maryland!
Reported in: ESSEX MD || Crash: N || VIN #: 1J4RR4GG3BC
SERVICE BRAKES, HYDRAULIC
2011 jeep grand cherokee. consumer writes in regards to corrosion and brake failure recall problems. *smd the consumer was informed, the part was not available, and she was placed on a waiting list. *jb
Reported in: FREDERICKSBURG VA || Crash: N || VIN #: 1J4RR5GG6BC
SERVICE BRAKES
2011 jeep grand cherokee. consumer writes in regards to corrosion and brake failure recall problems. *smd the consumer was informed, the part was not available, and she was placed on a waiting list. *jb
Reported in: FREDERICKSBURG VA || Crash: N || VIN #: 1J4RR5GG6BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notification for nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) and stated that the part needed was unavailable to repair the vehicle. the manufacturer was notified of the problem. the contact had not experienced a failure.
Reported in: PROVIDENCE RI || Crash: N || VIN #: 1J4RR4GG5BC
SUSPENSION
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving approximately 50 mph, a noise was heard from the rear of the vehicle. the contact pulled over and noticed that shock fluid was leaking from the rear of the vehicle. the vehicle was taken to a dealer for diagnostic testing. the technician stated that the rear air level shocks needed to be replaced. the vehicle had not been repaired. the manufacturer was notified of the failure. the approximate failure mileage was 62,000.
Reported in: PLYMOUTH IN || Crash: N || VIN #: 1J4RR4GGXBC
SERVICE BRAKES
hello,i have been calling my dealership for two months in order to rectify the brake booster issue (safety recall p14/nhtsa 14v-154) and they still do not have the replacement part or know when to expect them. this is unacceptable.
Reported in: STAMFORD NN || Crash: N || VIN #: 1J4RR5GT8BC
STEERING
good evening. i had purchased a 2011 certified pre-owned grand jeep cherokee on 7/4/2014. i had start to experience clunking sound and clicking as i would turn the steering wheel a few days after my purchase. i contacted the dealer that scheduled me an appointment to replace a brake booster recall on 7/18/2014 and would address other issues that i may have. during my appointment in the service department at the dealership, it was mentioned to me that the reason for the issues in my steering wheel was there result of my front struts being worn down and needs to be replaced. i was told that the struts where on back order and i would be notified once they come in. i have an appointment for their replacement on 8/1/2014 at 9:45am. after 7/18/2014 made me question if my certified pre-owned jeep had underwent the 125-point inspection that is supposed to have been conducted to make it a certified pre-owned. i had then went on the jeep website to find out want the 125-point inspection entailed. under #90 of the 125-point inspection, speaks of shocks and struts. my question now was if my certified jeep under went the 125-point inspection, then the struts should had been addressed prior to sale. i am now beginning to experience additional issues with the vehicle. i made numerous attempts to notify the dealership to find out if the 125-point inspection had been completed. i would not get any cooperation, just passiveness. i had than called the jeep chrylser information center for some type of resolve in finding out if the 125-point inspection was completed, to no success. i am very much concern of my safety,and i need to know if this inspection was conducted prior to it being sold to me. if the dealership did not conduct the 125-point inspection, i would like them to be held accountable of this action. please help me in any way possible with this matter. thank you in advance.
Reported in: BRONX NY || Crash: N || VIN #: 1J4RR4GG9BC
UNKNOWN OR OTHER
good evening. i had purchased a 2011 certified pre-owned grand jeep cherokee on 7/4/2014. i had start to experience clunking sound and clicking as i would turn the steering wheel a few days after my purchase. i contacted the dealer that scheduled me an appointment to replace a brake booster recall on 7/18/2014 and would address other issues that i may have. during my appointment in the service department at the dealership, it was mentioned to me that the reason for the issues in my steering wheel was there result of my front struts being worn down and needs to be replaced. i was told that the struts where on back order and i would be notified once they come in. i have an appointment for their replacement on 8/1/2014 at 9:45am. after 7/18/2014 made me question if my certified pre-owned jeep had underwent the 125-point inspection that is supposed to have been conducted to make it a certified pre-owned. i had then went on the jeep website to find out want the 125-point inspection entailed. under #90 of the 125-point inspection, speaks of shocks and struts. my question now was if my certified jeep under went the 125-point inspection, then the struts should had been addressed prior to sale. i am now beginning to experience additional issues with the vehicle. i made numerous attempts to notify the dealership to find out if the 125-point inspection had been completed. i would not get any cooperation, just passiveness. i had than called the jeep chrylser information center for some type of resolve in finding out if the 125-point inspection was completed, to no success. i am very much concern of my safety,and i need to know if this inspection was conducted prior to it being sold to me. if the dealership did not conduct the 125-point inspection, i would like them to be held accountable of this action. please help me in any way possible with this matter. thank you in advance.
Reported in: BRONX NY || Crash: N || VIN #: 1J4RR4GG9BC
ELECTRICAL SYSTEM
when starting the jeep, it made a violent shutter and would not completely start. after multiple attempts at trying to start and then stopping, the jeep finally started successfully. i contacted the local jeep dealer who stated that unless the stop engine light can on, which would give them a code to check, they would not be able to identify the problem. i mentioned issues with the tipm module that i had read about on the internet. they stated they were not aware of any issues. beginning around july 15, 2014, the jeep started doing the same thing again. not every time when starting but progressively more often until on july 28, 2014, it would not start at all. after attempting for about 30 minutes, i was able to get the jeep started and drove to the dealer for repair. this time they identified the tipm module as the problem, and that there was a need to wire an external relay around the module so that the fuel pump received power. this is clearly a manufacturing defect since it is affecting so many cars and jeep needs to announce a recall to fix this defect and also to reimburse owners who have had repairs made.
Reported in: LYNCHBURG VA || Crash: N || VIN #: 1J4RR4GT5BC
SERVICE BRAKES
2011 jeep grand cherokee. consumer writes in regards to parts are unavailable to complete recall. consumer has another vehicle complaint in artemis. *smd
Reported in: PALM CITY FL || Crash: N || VIN #:
SERVICE BRAKES, HYDRAULIC
2011 jeep grand cherokee. consumer writes in regards to parts are unavailable to complete recall. consumer has another vehicle complaint in artemis. *smd
Reported in: PALM CITY FL || Crash: N || VIN #:
ELECTRICAL SYSTEM
the jeep would not start on the first try. it either cranks and cranks and never turns over, or it turns over but never reaches a good idle state and just shuts off. after a few attempts, it would finally start and be ok until the next time i leave it alone for an extended period. i believe the symptoms i am experiencing are the same as those that have been reporting a problem with the tipm, which seems to be a very pricey item that jeep (chrysler) knows is faulty and have done nothing about. not to mention that it is also an item that is on national back order with a class action lawsuit filed as well.
Reported in: PEMBROKE PINES FL || Crash: N || VIN #: 1J4RR4GG8BC
UNKNOWN OR OTHER
the jeep would not start on the first try. it either cranks and cranks and never turns over, or it turns over but never reaches a good idle state and just shuts off. after a few attempts, it would finally start and be ok until the next time i leave it alone for an extended period. i believe the symptoms i am experiencing are the same as those that have been reporting a problem with the tipm, which seems to be a very pricey item that jeep (chrysler) knows is faulty and have done nothing about. not to mention that it is also an item that is on national back order with a class action lawsuit filed as well.
Reported in: PEMBROKE PINES FL || Crash: N || VIN #: 1J4RR4GG8BC
ENGINE
the jeep would not start on the first try. it either cranks and cranks and never turns over, or it turns over but never reaches a good idle state and just shuts off. after a few attempts, it would finally start and be ok until the next time i leave it alone for an extended period. i believe the symptoms i am experiencing are the same as those that have been reporting a problem with the tipm, which seems to be a very pricey item that jeep (chrysler) knows is faulty and have done nothing about. not to mention that it is also an item that is on national back order with a class action lawsuit filed as well.
Reported in: PEMBROKE PINES FL || Crash: N || VIN #: 1J4RR4GG8BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep cherokee. the contact received a notification for nhtsa campaign number: 14v145000 (service brakes) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Reported in: ROUND LAKE IL || Crash: N || VIN #: 1J4RR4GG6BC
SERVICE BRAKES
over the past year i have experienced several problems with the braking system ranging from a brake light on the dash to having either a rock hard brake pedal or a very soft pedal. the rock hard pedal happens without warning or any brake light on the dash and the only way to get rid of it is to pump the brakes. within the past few months i have had several instances of a soft pedal and when taken to the dealer they claim that everything is fine. once telling me the brake light was a loose master cylinder cap. last week as i was leaving work my brake pedal went soft and the brake light illuminated, the only brake power that i have is approximately 1" at the bottom of the pedal throw and it is all manual. i drove to the dealer and they had a tech drive my car and he diagnosed a bad brake booster. the dealer connect system was down so they said to go ahead and drive it home and they would call me with the eta on the parts. i never got that call and i had to call the dealer only to find out that the booster is on a national backorder with no eta. i then called chrysler and filed a claim/case with them. the vehicle is not safe to drive and i have expressed this with every person that i have talked to from the dealer to the reps at chrysler. no one is concerned that the vehicle no safe to drive, i was just told that they would keep in contact with me every 4-5 days. i have repeatedly asked for a loaner but the reps at chrysler just tell me that if i want one it would be out of my pocket and it's not their responsibility to provide loaners. today i got confirmation that the booster would be at the dealer on monday however the booster "installation kit" is back ordered with no eta. this is my only means of transportation to and from work and i have a job that requires me to be in various locations and it is not safe to drive this vehicle to my job.
Reported in: MARION OH || Crash: N || VIN #: 1J4RR5GT4BC
ELECTRICAL SYSTEM
the tipa is defective and the fuel pump won't turn on, therefore my car is unable to start. i have to pay $1300 to repair this as the car is now out of warranty. i have done research and learning this is an extremely common defect in the jeeps.
Reported in: QUINCY MA || Crash: N || VIN #: 1J4RR4GG9BC
FUEL/PROPULSION SYSTEM
the tipa is defective and the fuel pump won't turn on, therefore my car is unable to start. i have to pay $1300 to repair this as the car is now out of warranty. i have done research and learning this is an extremely common defect in the jeeps.
Reported in: QUINCY MA || Crash: N || VIN #: 1J4RR4GG9BC
ELECTRICAL SYSTEM
our jeep requires the totally integrated power module (tipm) to be replaced. this system starts the car. it is extremely unsafe for a motorist to be stranded without the vehicle being able to start.
Reported in: KATY TX || Crash: N || VIN #:
ELECTRICAL SYSTEM
the car will stall/won't turnoner when you go to start it.
Reported in: ANNAPOLIS MD || Crash: N || VIN #: 1J4RR4GG3BC
FUEL/PROPULSION SYSTEM
bad tipm, no voltage to fuel pump car wont start, car stalls on road. not sure if air bags will work.
Reported in: LYNCHBURG VA || Crash: N || VIN #: 1J4RR6GT3BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep cherokee. the contact stated that it took multiple attempts to get the vehicle to start. the dealer stated that the total integrated control module failed. the vehicle was not repaired and the manufacturer was not notified. the vin was unavailable. the approximate failure mileage was 57,000.
Reported in: OXON HILL MD || Crash: N || VIN #:
UNKNOWN OR OTHER
sunroof on my 2011 jeep grand cherokee limited edition exploded for no reason. nothing hit the vehicle or sunroof. the sunroof exploded on july 16, 2014 and the part is on national backorder until aug 22, 2014. i have an extended warranty, but chrysler won't cover replaced sunroof glass since it's not a mechanical issue. also, since the glass isn't covered under the extended warranty chrysler won't pay for a rental while my vehicle sits in a body shop waiting for the part to become available. it appears to be a manufacturing defect since the glass exploded for no reason. i don't understand why something as simple as glass for a sunroof would be on national backorder unless there is a significant issue affecting a significant number of vehicles affected. i will be without my vehicle for over a month. i have discussed this issue and requested a rental vehicle several times with chrysler, but to no avail. chrysler has set the bar for the worst customer service i have ever experienced. fortunately no one was injured when the glass from the sunroof exploded as most of the glass fell primarily into front passenger seat where no one was seated at that time.
Reported in: COLORADO SPGS CO || Crash: N || VIN #: 1J4RR5GG8BC
ENGINE
several attempts were made throughout the day to start my 2011 grand jeep cherokee and it would not start, only a clicking noise. i took it to the dealer immediately and the tipm is bad and needs to be replaced. obviously, my car is only 3 years old and not under warranty now. the part alone is over $900.00, which seems questionable that something would go bad so quickly on a vehicle and cost so much to repair. besides the cost, there are so many complaints for the same issue, and even more serious with the engine cutting off while driving. is someone going to recall this item before someone gets hurt or even killed????? i purchased this vehicle, and all my previous chrysler/jeep vehicles thinking they were safe for my family; now i'm not so sure. do the right thing and recall the tipm! in addition, i have made several attempts to get the brake booster repaired due to the recall and the parts are still not in. this has been going on for months now.
Reported in: NEW ORLEANS LA || Crash: N || VIN #: 1J4RS4GG5BC
ELECTRICAL SYSTEM
several attempts were made throughout the day to start my 2011 grand jeep cherokee and it would not start, only a clicking noise. i took it to the dealer immediately and the tipm is bad and needs to be replaced. obviously, my car is only 3 years old and not under warranty now. the part alone is over $900.00, which seems questionable that something would go bad so quickly on a vehicle and cost so much to repair. besides the cost, there are so many complaints for the same issue, and even more serious with the engine cutting off while driving. is someone going to recall this item before someone gets hurt or even killed????? i purchased this vehicle, and all my previous chrysler/jeep vehicles thinking they were safe for my family; now i'm not so sure. do the right thing and recall the tipm! in addition, i have made several attempts to get the brake booster repaired due to the recall and the parts are still not in. this has been going on for months now.
Reported in: NEW ORLEANS LA || Crash: N || VIN #: 1J4RS4GG5BC
FUEL/PROPULSION SYSTEM
several attempts were made throughout the day to start my 2011 grand jeep cherokee and it would not start, only a clicking noise. i took it to the dealer immediately and the tipm is bad and needs to be replaced. obviously, my car is only 3 years old and not under warranty now. the part alone is over $900.00, which seems questionable that something would go bad so quickly on a vehicle and cost so much to repair. besides the cost, there are so many complaints for the same issue, and even more serious with the engine cutting off while driving. is someone going to recall this item before someone gets hurt or even killed????? i purchased this vehicle, and all my previous chrysler/jeep vehicles thinking they were safe for my family; now i'm not so sure. do the right thing and recall the tipm! in addition, i have made several attempts to get the brake booster repaired due to the recall and the parts are still not in. this has been going on for months now.
Reported in: NEW ORLEANS LA || Crash: N || VIN #: 1J4RS4GG5BC
UNKNOWN OR OTHER
the car will not start. the car will crank as if it is about to start and then will not start. after some time, it may start and then appears like fuel was not getting to the engine and then stall. then when i try to start it again, it would not start. my mechanic tells me it is the tipm. compliants with the tipm for the 2011 jeep grand cherokee is a well known issue. feel free to look it up on various online forums. even the service departments at the jeep dealership knows that tipm is a common issue with the car. please initiate a recall of the 2011 jeep grand cherokee for this problem. the tipm controls the power / switching / communications amongst various parts of the car. it is extremely dangerous for anybody to drive this car with a faulty tipm. thank you.
Reported in: HACIENDA HEIGHTS CA || Crash: N || VIN #: 1J4RS4GG9BC
ELECTRICAL SYSTEM
faulty tipm (totally integrated power module) caused the car to not start and/or stall after it was started.
Reported in: ATLANTA GA || Crash: N || VIN #: 1J4RS4GGXBC
SERVICE BRAKES
i have taken this vehicle to two jeep dealerships in my area...chrysler does not have the parts to repair the corroding brake booster that we have received recall notices about..can you not force the company to prioritize these protective brake booster shields..it has been a month and neither dealership (sport dunst or westmark) have these parts!
Reported in: CHAPEL HILL NC || Crash: N || VIN #: 1J4RS4GG8BC
UNKNOWN OR OTHER
on saturday morning after pulling out of a parking space my car stalled and lost power steering. i put it in park and restarted engine it was fine. went to other store, parked it and the same thing happened once i returned to leave. when i got home i shut off the ignition switch and after app. 8 seconds i heard a sound coming from behind the fuse box area or at least behind that area . sounded electrical "vooop, vooop" i also noticed when going up an incline around 30 mph the car had a huge delay, i had to push the gas pedal practically to the floor, and than it kicked in and zoomed off. i felt like i was loosing power and than the car took off on its own! crazy feeling!!! i feel as though the computer that is in charge of the car is out of wrack and the car has become inconsistent to drive because of what could occur next. i also lost brakes this winter while driving due to brake booster failure which eventually became a recall. i was scared then and i'm afraid this incident may result in something bigger and worse. :(
Reported in: RANDOLPH NJ || Crash: N || VIN #: 1J4RR4GG6BC
ENGINE
on saturday morning after pulling out of a parking space my car stalled and lost power steering. i put it in park and restarted engine it was fine. went to other store, parked it and the same thing happened once i returned to leave. when i got home i shut off the ignition switch and after app. 8 seconds i heard a sound coming from behind the fuse box area or at least behind that area . sounded electrical "vooop, vooop" i also noticed when going up an incline around 30 mph the car had a huge delay, i had to push the gas pedal practically to the floor, and than it kicked in and zoomed off. i felt like i was loosing power and than the car took off on its own! crazy feeling!!! i feel as though the computer that is in charge of the car is out of wrack and the car has become inconsistent to drive because of what could occur next. i also lost brakes this winter while driving due to brake booster failure which eventually became a recall. i was scared then and i'm afraid this incident may result in something bigger and worse. :(
Reported in: RANDOLPH NJ || Crash: N || VIN #: 1J4RR4GG6BC
ELECTRICAL SYSTEM
on saturday morning after pulling out of a parking space my car stalled and lost power steering. i put it in park and restarted engine it was fine. went to other store, parked it and the same thing happened once i returned to leave. when i got home i shut off the ignition switch and after app. 8 seconds i heard a sound coming from behind the fuse box area or at least behind that area . sounded electrical "vooop, vooop" i also noticed when going up an incline around 30 mph the car had a huge delay, i had to push the gas pedal practically to the floor, and than it kicked in and zoomed off. i felt like i was loosing power and than the car took off on its own! crazy feeling!!! i feel as though the computer that is in charge of the car is out of wrack and the car has become inconsistent to drive because of what could occur next. i also lost brakes this winter while driving due to brake booster failure which eventually became a recall. i was scared then and i'm afraid this incident may result in something bigger and worse. :(
Reported in: RANDOLPH NJ || Crash: N || VIN #: 1J4RR4GG6BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. the manufacturer was notified. the contact had not experienced a failure.
Reported in: LEBANON PA || Crash: N || VIN #: 1J4RR6GT3BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. the manufacturer was not notified. the contact had not experienced a failure.
Reported in: ARODA VA || Crash: N || VIN #: 1J4RR4GG6BC
ELECTRICAL SYSTEM
i've been researching online of similar problems and it all point to the (tipm). my car does not start, and when it starts, it stalls right away. the truck even stalled while running, luckily i was going less than 35 mph with very little traffic, i could only imagine if this could have happened while i was driving on the freeway going like 60 mph. i drive with my wife, 2 children and a newborn and do not want to put their lives at risk because of this issue going on for a while and nobody seems to do anything about this. now for some reason something is draining my battery, i already replaced 2 new batteries and the problem still persists. i cant take it to the dealer because its out of warranty and it seems to be too expensive to fix, and im someone that lives by every paycheck and still barely affords to pay this truck with a very serious issue. this really needs to get reported to chrysler jeep and needs to immediately be put on recall. my wife does not want to get on the jeep grand cherokee anymore due to all of these issues and complaints going on. i just don't know who to go to.
Reported in: LAREDO TX || Crash: N || VIN #: 1J4RR5GTXBC
UNKNOWN OR OTHER
i've been researching online of similar problems and it all point to the (tipm). my car does not start, and when it starts, it stalls right away. the truck even stalled while running, luckily i was going less than 35 mph with very little traffic, i could only imagine if this could have happened while i was driving on the freeway going like 60 mph. i drive with my wife, 2 children and a newborn and do not want to put their lives at risk because of this issue going on for a while and nobody seems to do anything about this. now for some reason something is draining my battery, i already replaced 2 new batteries and the problem still persists. i cant take it to the dealer because its out of warranty and it seems to be too expensive to fix, and im someone that lives by every paycheck and still barely affords to pay this truck with a very serious issue. this really needs to get reported to chrysler jeep and needs to immediately be put on recall. my wife does not want to get on the jeep grand cherokee anymore due to all of these issues and complaints going on. i just don't know who to go to.
Reported in: LAREDO TX || Crash: N || VIN #: 1J4RR5GTXBC
SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Reported in: JOHNSTON IA || Crash: N || VIN #: 1J4RR4GG8BC
ENGINE
vehicle was traveling on highway at 55 mph when it suddenly stalled in traffic. could not restart after pushing to side of road. towed to dealer and told that total integrated power module had failed and needed to be replaced.
Reported in: ALBUQUERQUE NM || Crash: N || VIN #: 1J4RR6GG2BC
FUEL/PROPULSION SYSTEM
vehicle was traveling on highway at 55 mph when it suddenly stalled in traffic. could not restart after pushing to side of road. towed to dealer and told that total integrated power module had failed and needed to be replaced.
Reported in: ALBUQUERQUE NM || Crash: N || VIN #: 1J4RR6GG2BC
ELECTRICAL SYSTEM
vehicle was traveling on highway at 55 mph when it suddenly stalled in traffic. could not restart after pushing to side of road. towed to dealer and told that total integrated power module had failed and needed to be replaced.
Reported in: ALBUQUERQUE NM || Crash: N || VIN #: 1J4RR6GG2BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle would not start when the push button starter was engaged. the vehicle would occasionally start after several attempts. the contact also noticed a burning smell when attempting to start the vehicle. the vehicle was taken to an authorized dealer who was unable to diagnose or replicate the failure. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 23,000.
Reported in: SAINT LOUIS MO || Crash: N || VIN #: 1J4RR6GT4BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact had been waiting since april 1, 2014 for the vehicle to be repaired according to nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the contact was informed that there were 400 people on the waiting list for repairs. the contact had not experienced a failure.
Reported in: STATEN ISLAND NY || Crash: N || VIN #: 1J4RR4GG9BC
EQUIPMENT ADAPTIVE
dashboard is melting and leather is coming off the dashboard. less than 10,000 miles over 36,000 and bought a $3,000 5yr 75,0000 mile extended warranty and jeep would not cover this. potential safety issue.
Reported in: LUTZ FL || Crash: N || VIN #: 1J4RS6GG5BC
UNKNOWN OR OTHER
while driving up the freeway ramp and accelerating past 50 mph the entire vehicle started to shake. had to immediately get off the freeway, stop the vehicle and have it inspected by our local mechanic. it was a frightening incident for my wife and kids.
Reported in: DANVILLE CA || Crash: N || VIN #:
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee overland. the contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). however, the parts were not available in order to remedy the problem. the dealer was contacted and made the contact aware that the parts were still in the process of being manufactured. the contact had not experience a failure.
Reported in: IDYLLWILD CA || Crash: N || VIN #: 1J4RR6GG8BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number 14v154000 (service brakes, hydraulic). however, the part needed to remedy the recall was unavailable. the manufacturer was not made aware of the issue. the contact had not experience a failure.
Reported in: ANDREWS AIR FORCE MD || Crash: N || VIN #: 1J4RS4GGXBC
SERVICE BRAKES
i received a recall notice for nhtsa 14v-154 notifying me of a potential problem with the brakes on my vehicle. i have called my dealer repeatedly in the over 3 months since i received the recall notice and have been told each time that the parts to perform the recall work are still unavailable. i know that jeep has been manufacturing and selling new 2014 grand cherokees during this time that have the part that is needed to perform the recall on my vehicle. how can you (the government) allow them to use the part that is needed for a safety recall on my vehicle on other new vehicles that they haven't sold yet and claim that the part needed to perform the recall on my vehicle isn't available? shouldn't they be required to use those parts to perform the recall on the vehicles that are already on the road and in use by consumers before they are allowed to use them in new vehicles that they haven't sold yet?
Reported in: POTTSTOWN PA || Crash: N || VIN #: 1J4RR6GT9BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact attempted to have the vehicle repaired under nhtsa campaign number 14v154000 (service brakes, service brakes, hydraulic) but was informed that the part was not available. the manufacturer was contacted about the issue. the contact did not experience a failure.
Reported in: MIDDLETOWN NY || Crash: N || VIN #: 1J4RR4GG1BC
POWER TRAIN
car made grinding sound when starting. wouldn't start. tipm failed causing fuel pump to burn out . also had to replace ignition switch
Reported in: DALLAS TX || Crash: N || VIN #: 1JRS4GG0BC6
FUEL/PROPULSION SYSTEM
car made grinding sound when starting. wouldn't start. tipm failed causing fuel pump to burn out . also had to replace ignition switch
Reported in: DALLAS TX || Crash: N || VIN #: 1JRS4GG0BC6
ENGINE
car made grinding sound when starting. wouldn't start. tipm failed causing fuel pump to burn out . also had to replace ignition switch
Reported in: DALLAS TX || Crash: N || VIN #: 1JRS4GG0BC6
FUEL/PROPULSION SYSTEM
vehicle power shuts down while driving at highway speed, in any and all driving conditions. no power steering, no power brakes, no power, nothing. there is no warning when power goes out. driver can be stranded in middle of freeway, or off-ramp, or busy intersection. extremely dangerous. worse than gm issue. vehicle cannot be restarted without shifting into park. 2011 jeep stall on 70mph freeway requires driver to shift into park before a re-start can be attempted (neutral will not allow rolling start). extreme danger of high-speed rear end collision. well documented issue on web 2011 jeep grand cherokee tipm. recall is needed for this saftey critical item. http://gotaclassaction.com/chrysler-investigated-over-defective-totally-integrated-power-module-tipm-in-2011-2012-jeep-grand-cherokees-and-dodge-durangos/
Reported in: CANTON MI || Crash: N || VIN #:
ENGINE
vehicle power shuts down while driving at highway speed, in any and all driving conditions. no power steering, no power brakes, no power, nothing. there is no warning when power goes out. driver can be stranded in middle of freeway, or off-ramp, or busy intersection. extremely dangerous. worse than gm issue. vehicle cannot be restarted without shifting into park. 2011 jeep stall on 70mph freeway requires driver to shift into park before a re-start can be attempted (neutral will not allow rolling start). extreme danger of high-speed rear end collision. well documented issue on web 2011 jeep grand cherokee tipm. recall is needed for this saftey critical item. http://gotaclassaction.com/chrysler-investigated-over-defective-totally-integrated-power-module-tipm-in-2011-2012-jeep-grand-cherokees-and-dodge-durangos/
Reported in: CANTON MI || Crash: N || VIN #:
SERVICE BRAKES
on 05/06/14 vehicle brake pedal went all the way to the floor and the vehicle would not stop at an intersection. the vehicle rolled through two stop signs with an infant in the vehicle nearly causing two separate accidents. brakes did not function at all even after brake pedal was pumped. while driving to the dealership a collision occurred with a white tail deer due to brake pedal being depressed all the way to the floor and no slowing of vehicle. at the dealership, they discovered an internal failure of the brake booster. chrysler would not provide reimbursement after multiple phone calls and vehicle having only 55kmi. on 8/19/14 chrysler still has not refunded costs associated with brake booster recall p14 / nhtsa 14v-154 for 2011 through 2014 model year dodge durango and jeep grand cherokee vehicles, which was sent in may 2014. recall notice states reimbursement within 60 days.
Reported in: MIDDLE GROVE NY || Crash: N || VIN #: 1J4RR4GG7BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep cherokee. the contact stated that the engine stalled. the contact mentioned that the key had to be turned numerous times before the engine restarted. the failure was experienced numerous times. the vehicle was taken to an independent mechanic. the technician diagnosed that the integrated power module was defective and needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 50,000.
Reported in: LINDEN NJ || Crash: N || VIN #: 1J4RR4GGXBC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). however, the part needed was unavailable to perform the repair. the manufacturer was notified of the issue. the contact had not experienced a failure.
Reported in: MONSON MA || Crash: N || VIN #: 1J4RR6GT1BC
SERVICE BRAKES
i was advised in may this year that there was a recall on my car, having to do with the brake booster shield. i called the dealer (pro r chrysler jeep 1800 w 104th av. denver co 80234)) regarding the repair, and was told that the parts have not come in yet, and i would be notified when they do. about a month later i called again to find out more about the part and repair, and was told i was #20 on the list, and shouldn't be more than about 2 weeks, and i would be called! its now the end of august, called again today, talked to shawn, and was told again, according to the service manager, none of the parts have come in from chrysler, and i need to continue to wait until they come in. no other explanation was given. i would appreciate a follow up in this matter. thank you paul freimann
Reported in: GOLDEN CO || Crash: N || VIN #: 1J4RR6GT5BC
ELECTRICAL SYSTEM
i began having difficulties starting my vehicle about a week ago, the engine would continually turn over without actually starting (push button start). each time i would have to press the start button multiple times and let the vehicle cycle through multiple failed attempts until the engine would finally start. however, this morning, after cycling through multiple attempts and getting the vehicle to start, the engine shut off while i was driving. after the engine shut off the dashboard read as if it was still running. i was unable to start the vehicle after that and had to push it out of the way (was luckily still in a parking lot).
Reported in: MECHANICSBURG PA || Crash: N || VIN #: 1J4RR6GT5BC
ENGINE
i began having difficulties starting my vehicle about a week ago, the engine would continually turn over without actually starting (push button start). each time i would have to press the start button multiple times and let the vehicle cycle through multiple failed attempts until the engine would finally start. however, this morning, after cycling through multiple attempts and getting the vehicle to start, the engine shut off while i was driving. after the engine shut off the dashboard read as if it was still running. i was unable to start the vehicle after that and had to push it out of the way (was luckily still in a parking lot).
Reported in: MECHANICSBURG PA || Crash: N || VIN #: 1J4RR6GT5BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the dealer stated that the part for the recall repair was not available. the contact had not experienced a failure.
Reported in: MOUNT PLEASENT MI || Crash: N || VIN #: 1J4RR4GT9BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. while driving 40 mph, the brake pedal sank down to the floorboard when depressed. an independent mechanic stated that the brake booster needed to be replaced. the contact referenced nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic), but it was not confirmed if the vin was included. the vehicle was not repaired and the manufacturer was notified. the approximate failure mileage was 52,000.
Reported in: MAPLES FL || Crash: N || VIN #: 1J4RR6GT2BC
ENGINE
my car (sitting in the garage at a shopping mall) would not start, i tried to start it 5 times, then let it sit a bit and tried it again and it started. went directly to eastside chrysler jeep and they repaired it for me. it took a day but cost me 1,310.00. i see there are quite a few cars with the same problem. my car's warranty was still in effect, but the dealership did not honor it. saying it was a second owner vehicle. sorry, i bought the warranty when i bought it and it should have been honored. now knowing what i know now that it is a defect in the electrical system, i am lucky i wasn't stuck out on the freeway. i feel like i was taken advantage of and think the company owes me a refund since my car is under warranty.
Reported in: BELLEVUE WA || Crash: N || VIN #: 1J4RR4GG7BC
ELECTRICAL SYSTEM
my car (sitting in the garage at a shopping mall) would not start, i tried to start it 5 times, then let it sit a bit and tried it again and it started. went directly to eastside chrysler jeep and they repaired it for me. it took a day but cost me 1,310.00. i see there are quite a few cars with the same problem. my car's warranty was still in effect, but the dealership did not honor it. saying it was a second owner vehicle. sorry, i bought the warranty when i bought it and it should have been honored. now knowing what i know now that it is a defect in the electrical system, i am lucky i wasn't stuck out on the freeway. i feel like i was taken advantage of and think the company owes me a refund since my car is under warranty.
Reported in: BELLEVUE WA || Crash: N || VIN #: 1J4RR4GG7BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the brake pedal failed to respond. the vehicle was taken to a dealer where it was diagnosed that the brake booster needed to be replaced. the contact referenced nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) but the dealer stated that the part for the recall repair was not available. the failure mileage was 60,000.
Reported in: SYRACUSE NY || Crash: N || VIN #: 1J4RR6GG4BC
ELECTRICAL SYSTEM
after several attempts at starting the vehicle with the push button start and it would not turn over. at first, the tire pressure indicator light was coming on. i took it to discount tires and they said the air pressure on all 4 vehicles was fine. two days later, tire pressure indicator came on again. once i was leaving work, i attempted to start vehicle and after about 5 tries, it finally started. at this point i was a bit leery and decided to drive the vehicle to jeep dealer and have them check it out. at the time the rep stated that he could not look at the vehicle until monday because he two days behind. after describing to him what was going on, he indicated that the starter seemed to be sticking and he would not recommend that i continue to drive the vehicle for safety that it may stall while driving. i drove the car home and parked it. the next day, i tried to start the vehicle to drop it off at the dealer. no luck. after several attempts, i gave up and ended up getting a rental for the weekend. after extensive research on the internet it appears to be a faulty part in the vehicle that has enforced a class action law suite from several chrysler, jeep and dodge owners. predominately owners of the 2011 jeep grand cherokee. the vehicle is still not repairable, and i don't see the point in towing it to the dealer and pay them $100 to diagnose the problem has been declared a nationwide issue. i too am a dedicated jeep customer and really want to stand behind the product, hopefully this won't turn into a gm issue.
Reported in: ROSENBERG TX || Crash: N || VIN #: 1J4RS4GG7BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the dealer could not repair the vehicle for three months because the parts were not available. the manufacturer was notified. the contact had not experienced a failure.
Reported in: URBANA OH || Crash: N || VIN #: 1J4RR5GG3BC
ELECTRICAL SYSTEM
tipm part needs replacing-faulty part. vehicle will not crank.
Reported in: LEESBURG ID || Crash: N || VIN #: 1J4RS4GG9BC
ELECTRICAL SYSTEM
highway driving......vehicle shuts off......no warning......no idiot lights.....no brakes......happened twice......two different chrysler dealers say there is nothing wrong......new york times article says that chrysler is "looking into the problem".....at a high rate of speed i have twice had to muscle the car off the road and drift to a stop in order to apply the brake to restart the engine.....i hope i don't become a statistic.......
Reported in: CLIFTON NJ || Crash: N || VIN #:
ELECTRICAL SYSTEM
i have a 2011 jeep grand cherokee limited with approximately 32k miles. i began seeing an issue several weeks ago where the engine would crank but wouldn't start (using push button starter). eventually it would start. over the last several weeks the problem has intermittently reappeared but seems to be getting worse as it's taking longer to start once the issue is seen. i've noticed that if i use the key instead of the push button it'll start right away. in what i initially thought was unrelated i also experienced the engine simply cutting off while driving. fortunately i was only driving about 5 mph on both occasions in which this occurred. please contact me if any additional details are required. thank you,
Reported in: SNOQUALMIE WA || Crash: N || VIN #: 1J4RR4GT3BC
ENGINE
i have a 2011 jeep grand cherokee limited with approximately 32k miles. i began seeing an issue several weeks ago where the engine would crank but wouldn't start (using push button starter). eventually it would start. over the last several weeks the problem has intermittently reappeared but seems to be getting worse as it's taking longer to start once the issue is seen. i've noticed that if i use the key instead of the push button it'll start right away. in what i initially thought was unrelated i also experienced the engine simply cutting off while driving. fortunately i was only driving about 5 mph on both occasions in which this occurred. please contact me if any additional details are required. thank you,
Reported in: SNOQUALMIE WA || Crash: N || VIN #: 1J4RR4GT3BC
ELECTRICAL SYSTEM
it began a couple of weeks prior to 8/14/14 where the car would take several tries to start. i would press the start button and the car would not turn over and start. finally on 8/14/14 it was at it's worst taking many more tries and barely started when i left work and again picking up my child from school. i made it home but it wouldn't start again after that. we had the car towed to the dealership on 8/19/14. we were informed on 8/20/14 that it was an electrical issue that needed to be replaced costing $1300. the items repaired as listed on the invoice were tipm kit tip 080350 and core return.
Reported in: NEW ORLEANS LA || Crash: N || VIN #: 1J4RS4GG5BC
ENGINE
it began a couple of weeks prior to 8/14/14 where the car would take several tries to start. i would press the start button and the car would not turn over and start. finally on 8/14/14 it was at it's worst taking many more tries and barely started when i left work and again picking up my child from school. i made it home but it wouldn't start again after that. we had the car towed to the dealership on 8/19/14. we were informed on 8/20/14 that it was an electrical issue that needed to be replaced costing $1300. the items repaired as listed on the invoice were tipm kit tip 080350 and core return.
Reported in: NEW ORLEANS LA || Crash: N || VIN #: 1J4RS4GG5BC
EXTERIOR LIGHTING
it began a couple of weeks prior to 8/14/14 where the car would take several tries to start. i would press the start button and the car would not turn over and start. finally on 8/14/14 it was at it's worst taking many more tries and barely started when i left work and again picking up my child from school. i made it home but it wouldn't start again after that. we had the car towed to the dealership on 8/19/14. we were informed on 8/20/14 that it was an electrical issue that needed to be replaced costing $1300. the items repaired as listed on the invoice were tipm kit tip 080350 and core return.
Reported in: NEW ORLEANS LA || Crash: N || VIN #: 1J4RS4GG5BC
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. the contact stated while driving approximately 35 mph, the engine stalled without warning. after several attempts the vehicle restarted. the failure recurred. the vehicle was taken to the dealer. the technician diagnosed that the tipm module needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 58,000.
Reported in: DALLAS PA || Crash: N || VIN #: 1J4RR4GG2BC
SERVICE BRAKES
p14/nhtsa 14v-154 recall was not conducted even after we brought the car in and then i contacted mr. curtis thomas at the jeep service dep't. (212 765 6634) three times.
Reported in: NEW YORK NY || Crash: N || VIN #: IJ4RR4GG2BC
ELECTRICAL SYSTEM
stalled on the road while driving. trouble cranking the vehicle car alarm going off unprovoked rear door locks stopped working
Reported in: MACON GA || Crash: N || VIN #: 1J4RR5GT8BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that there was air in the brakes upon applying the brakes intermittently. the contact applied force to the brake pedal to ensure the vehicle came to a complete stop. the contact received notification for recall nhtsa campaign id number: 14v154000 (service brakes and service brakes hydraulic). however, the parts were not available in order to perform the recall repairs. the contact mentioned that after several months the parts became available and the vehicle was repaired. the manufacturer was notified of the failure and the delay. the failure mileage was unknown.
Reported in: CONSHOHOCKEN PA || Crash: N || VIN #: 1J4RR4GT1BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number 14v154000 (service brakes, hydraulic). however, the part needed to remedy the recall was unavailable. the manufacturer was not made aware of the issue. the contact had not experience a failure.
Reported in: MARCELLUS NY || Crash: N || VIN #: 1J4RR4GGXBC
ELECTRICAL SYSTEM
vehicle would not crank over when attempted to start. after several attempts, vehicle eventually started. flash updates were previously performed on the vehicle to address this issue; however, updates did not prevent issue. dealership diagnosed problem as faulty tipm. tipm replaced.
Reported in: INDIAN HEAD MD || Crash: N || VIN #:
FUEL/PROPULSION SYSTEM
vehicle would not crank over when attempted to start. after several attempts, vehicle eventually started. flash updates were previously performed on the vehicle to address this issue; however, updates did not prevent issue. dealership diagnosed problem as faulty tipm. tipm replaced.
Reported in: INDIAN HEAD MD || Crash: N || VIN #:
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v154000 (service brakes and service brakes hydraulic) and stated that the parts were not available. the manufacturer was contacted. the contact did not experience a failure.
Reported in: PAGOSA SPRINGS CO || Crash: N || VIN #: 1J4RR4GT9BC
ELECTRICAL SYSTEM
after much research, i have found that my tipm is bad. my vehicle started experiencing issues with starting and stalling in january of 2014 (@ just over 30k miles). initially i did not think much of the problem as it was in january and cold here in colorado. the problem mildly continued in feb and march... fast forward to july 2014 and the problem became more prevalent. i finally have an appointment with the local dealership to look at the problem (tomorrow - 28august2014). it is now a daily occurrence that my vehicle will not start without many attempts and once it does start, it stalls and the engine turns off.
Reported in: PARKER CO || Crash: N || VIN #: 1J4RR4GG1BC
ENGINE
after much research, i have found that my tipm is bad. my vehicle started experiencing issues with starting and stalling in january of 2014 (@ just over 30k miles). initially i did not think much of the problem as it was in january and cold here in colorado. the problem mildly continued in feb and march... fast forward to july 2014 and the problem became more prevalent. i finally have an appointment with the local dealership to look at the problem (tomorrow - 28august2014). it is now a daily occurrence that my vehicle will not start without many attempts and once it does start, it stalls and the engine turns off.
Reported in: PARKER CO || Crash: N || VIN #: 1J4RR4GG1BC
ELECTRICAL SYSTEM
faulty tipm (totally integrated power module) that needed replacement. vehicle would not start. repair cost $1350. dealer was familiar with the problem once i mentioned the issue i was having and mentioned he had just replaced one in a durango. i did a little online research and am finding out that this is a common, expensive and known chrysler issue. i'm hoping a recall is conducted and that owners who have had to pay for repairs are reimbursed.
Reported in: CHICAGO IL || Crash: N || VIN #: 1J4RR4GG3BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that while driving at approximately 30 mph, the vehicle stalled without warning. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 24,642.
Reported in: WEST HARRISON NY || Crash: N || VIN #: 1J4RR5GT2BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that upon starting, the vehicle stalled. the vehicle was able to restart after waiting a few hours. the failure occurred on multiple occasions. the vehicle was taken to a dealer where it was diagnosed that the power module needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 38,000.
Reported in: ODESSA FL || Crash: N || VIN #: 1J4RS4GG1BC
ELECTRICAL SYSTEM
i bought my 2011 jeep grand cherokee, brand new... literally 0 miles on it. beginning at just shy of 36,000 miles it began to intermittently have cranking and starting issues. every time i would take it to the service center at the dealership, they could never get the problem to "replicate." after several diagnostic tests costing $104.86 each, they found nothing. when the vehicle reached 38,902 miles, and after the problem became more recurrent the dealership had me to replace my key fob battery and update the software in my pcm & wcm. ($170.00) the problem didn't subside, and i was left to deal with the problem which occurred at most inopportune times, but only intermittently... until yesterday. after approximately a dozen+ attempts to get the jeep to crank and start, i took to youtube (http://youtu.be/27xkm0faiwi) where i found that i was not alone. not only am i not alone, i now realize what a systemic problem this is and that jeep/ chrysler/ dodge must certainly be aware of it. i took my jeep into my local tampa, fl. dealer today fully expecting to get the run-around, and for the first time they didn't disappoint... just as suspected they passed the buck. they charged me another $104.86 for a "diagnostic test" (which i already had informed them of what they'd find)! they then quickly handed me a repair quote of $1,300+ tax. i called chrysler's customer assistance center (1-800-992-1997) and i spoke with a representative who basically after a 30 minute conversation of explaining my situation stated that if i would have caught the undiagnosed issue at 36,000 miles and while it was under warranty, it'd would have been covered. so essentially all that could be done was for me to leave my jeep with them for who knows how long and pay the assessed fee. she then added that i could file a complaint with the n.h.t.s.a (1-888-327-4236) to which i did.
Reported in: ODESSA FL || Crash: N || VIN #: 1J4RS4GG1BC
ENGINE
i bought my 2011 jeep grand cherokee, brand new... literally 0 miles on it. beginning at just shy of 36,000 miles it began to intermittently have cranking and starting issues. every time i would take it to the service center at the dealership, they could never get the problem to "replicate." after several diagnostic tests costing $104.86 each, they found nothing. when the vehicle reached 38,902 miles, and after the problem became more recurrent the dealership had me to replace my key fob battery and update the software in my pcm & wcm. ($170.00) the problem didn't subside, and i was left to deal with the problem which occurred at most inopportune times, but only intermittently... until yesterday. after approximately a dozen+ attempts to get the jeep to crank and start, i took to youtube (http://youtu.be/27xkm0faiwi) where i found that i was not alone. not only am i not alone, i now realize what a systemic problem this is and that jeep/ chrysler/ dodge must certainly be aware of it. i took my jeep into my local tampa, fl. dealer today fully expecting to get the run-around, and for the first time they didn't disappoint... just as suspected they passed the buck. they charged me another $104.86 for a "diagnostic test" (which i already had informed them of what they'd find)! they then quickly handed me a repair quote of $1,300+ tax. i called chrysler's customer assistance center (1-800-992-1997) and i spoke with a representative who basically after a 30 minute conversation of explaining my situation stated that if i would have caught the undiagnosed issue at 36,000 miles and while it was under warranty, it'd would have been covered. so essentially all that could be done was for me to leave my jeep with them for who knows how long and pay the assessed fee. she then added that i could file a complaint with the n.h.t.s.a (1-888-327-4236) to which i did.
Reported in: ODESSA FL || Crash: N || VIN #: 1J4RS4GG1BC
ELECTRICAL SYSTEM
when i try to start my vehicle, it will attempt to turn over but will then turn itself off. after reading online, it seems that there is a faulty tipm that is causing the problem. i have read that it also causes electrical malfunctions, and stalling at random times while driving. this causes a very big concern for me; as it could be very dangerous for my vehicle to stall at interstate speeds or while turning at an intersection.
Reported in: DYER AR || Crash: N || VIN #: 1J4RS4GG9BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. while driving 60 mph, the engine stalled. the contact was able to merge to the side of the road and restart the vehicle. the vehicle was taken to an independent mechanic, but was not diagnosed or repaired. the manufacturer was notified. the approximate failure mileage was 53,000.
Reported in: SCHNECKSVILLE PA || Crash: N || VIN #: 1J4RR4GT0BC
FUEL/PROPULSION SYSTEM
had a problem starting the vehicle. took it to the dealer on 8/27. was told it could be the tpim and/or fuel pump. parts are ordered, but they have no idea of when they'll arrive. now i'm in a rental.
Reported in: BALTIMORE MD || Crash: N || VIN #: 1J4RR6GT7BC
ENGINE
tl* the contact owns a 2011 jeep grand cherokee. after several attempts, the vehicle failed to start. the dealer was unable to duplicate the failure. the vehicle was not repaired and the manufacturer was not notified. the vin was not available. the failure mileage was 68,887.
Reported in: SOPTERTON GA || Crash: N || VIN #:
ELECTRICAL SYSTEM
tl* the contact owns a 2011 jeep grand cherokee. after several attempts, the vehicle failed to start. the dealer was unable to duplicate the failure. the vehicle was not repaired and the manufacturer was not notified. the vin was not available. the failure mileage was 68,887.
Reported in: SOPTERTON GA || Crash: N || VIN #:
ELECTRICAL SYSTEM
problem started a few months ago with my 2011 jeep grand cherokee. the vehicle wouldn't start with the push button nor the key. the problem progressively got worse to the point of taking up to ten minutes to crank the jeep. would turn the ignition to "run" for several minutes before the vehicle would start. once the repair shop located the source of the problem, the jeep wouldn't crank at all. had to replace the tipm to the tune of $1200.00 and two weeks in the repair shop.
Reported in: PEACHLAND NC || Crash: N || VIN #: 1J4GW48S83C
ELECTRICAL SYSTEM
about a month ago, my jeep had problems starting. when pushing the start button, it would just turn over and over but fail to fire up. shut it off, wait, restart the process is the only way to finally get it to start. the problem now has progressed to almost every time and 5-6 x to finally start. i know this site wants me to log each incident separately, but i'd be doing that 5x a day...ugh! not looking forward to a $1200+ repair for a known issue! may be my last jeep if they don't fix it! i have been told it's a faulty tipm, that it's a known issue, yet it am still responsible for the repair.
Reported in: CASTLE ROCK CO || Crash: N || VIN #: 1J4RR4GT4BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the parts needed for the repair were unavailable. the contact mentioned that the manufacturer exceeded a reasonable amount of time for the repair. the dealer did not expect to receive enough parts to repair the vehicle. the contact was placed on a waiting list with seventy other names. the manufacturer stated that they were trying to expedite the process. the contact had not experienced a failure.
Reported in: GROVELAND MA || Crash: N || VIN #: 1J4RR4GG4BC
ELECTRICAL SYSTEM
vehicle would not start due to failed totally integrated power module. the tipm would not send power to the fuel pump and engine would not start. chrysler knows about this problem but fails to take responsibility for the defect.
Reported in: BOX ELDER SD || Crash: N || VIN #: 1J4RR6GT1BC
ENGINE
vehicle would not start due to failed totally integrated power module. the tipm would not send power to the fuel pump and engine would not start. chrysler knows about this problem but fails to take responsibility for the defect.
Reported in: BOX ELDER SD || Crash: N || VIN #: 1J4RR6GT1BC
ELECTRICAL SYSTEM
during the cold winter months in nyc the vehicle failed to start after a few attempts it did actually start. the rear door latch opens but the door doesn't actually open so i need to get out and open the door and close it to remove the door open symbol on my dashoboard. then the door will do the same thing 3 or 4 times in a row. also the real glass window doesnt open, but then will open on its own for no reason.
Reported in: STATEN ISLAND NY || Crash: N || VIN #: 1J4RR4GG8BC
FUEL/PROPULSION SYSTEM
on august 14, 2014 my 2011 jeep grand cherokee would not start. over the next two weeks the starting issued got continually worse. the day i took it into the shop to have looked at it took 8 to 12 times to start. the vehicle will crank but not start. the technician performed diagnostic testing and found no fuel pressure when not starting. technician found fuel pump not being turned on when key is turned. technician installed a relay overlay harness for tipm circuit. diagnosis - faulty tipm.
Reported in: LEMONT PA || Crash: N || VIN #: 1J4RR4GG5BC
ELECTRICAL SYSTEM
on august 14, 2014 my 2011 jeep grand cherokee would not start. over the next two weeks the starting issued got continually worse. the day i took it into the shop to have looked at it took 8 to 12 times to start. the vehicle will crank but not start. the technician performed diagnostic testing and found no fuel pressure when not starting. technician found fuel pump not being turned on when key is turned. technician installed a relay overlay harness for tipm circuit. diagnosis - faulty tipm.
Reported in: LEMONT PA || Crash: N || VIN #: 1J4RR4GG5BC
UNKNOWN OR OTHER
on august 14, 2014 my 2011 jeep grand cherokee would not start. over the next two weeks the starting issued got continually worse. the day i took it into the shop to have looked at it took 8 to 12 times to start. the vehicle will crank but not start. the technician performed diagnostic testing and found no fuel pressure when not starting. technician found fuel pump not being turned on when key is turned. technician installed a relay overlay harness for tipm circuit. diagnosis - faulty tipm.
Reported in: LEMONT PA || Crash: N || VIN #: 1J4RR4GG5BC
ELECTRICAL SYSTEM
car will not start and fuel pump will not shut off. the issue is related to the totally integrated power module (tipm).
Reported in: SAND SPRINGS OK || Crash: N || VIN #: 1J4RR5GG7BC
EQUIPMENT ADAPTIVE
my jeep failed to start on the first 4 attempts. this was one of the many times it has failed to start. my service tech told me it needs a tipm, total integrated power module and that they are know by jeep to be defective and jeep needs to recall these before there are anymore accidents. i was also told it will take weeks for a replacement tipm due to the demand of the bad ones being replaced. i was also told this is around a $1300 repair. i bought a extra 5 years warranty and now need to get a rental and have it fixed before it leaves me stranded along the road.
Reported in: PORTAGE PA || Crash: N || VIN #: 1J4RR6GTXBC
FUEL/PROPULSION SYSTEM
my jeep failed to start on the first 4 attempts. this was one of the many times it has failed to start. my service tech told me it needs a tipm, total integrated power module and that they are know by jeep to be defective and jeep needs to recall these before there are anymore accidents. i was also told it will take weeks for a replacement tipm due to the demand of the bad ones being replaced. i was also told this is around a $1300 repair. i bought a extra 5 years warranty and now need to get a rental and have it fixed before it leaves me stranded along the road.
Reported in: PORTAGE PA || Crash: N || VIN #: 1J4RR6GTXBC
ELECTRICAL SYSTEM
my jeep failed to start on the first 4 attempts. this was one of the many times it has failed to start. my service tech told me it needs a tipm, total integrated power module and that they are know by jeep to be defective and jeep needs to recall these before there are anymore accidents. i was also told it will take weeks for a replacement tipm due to the demand of the bad ones being replaced. i was also told this is around a $1300 repair. i bought a extra 5 years warranty and now need to get a rental and have it fixed before it leaves me stranded along the road.
Reported in: PORTAGE PA || Crash: N || VIN #: 1J4RR6GTXBC
ENGINE
driving home from work on a friday afternoon, while making a turn in residential area, the engine cut off and the steering locked up. the radio, instrument panel and a/c were all still on, so did not immediately realize the engine was off. was able to restart after putting vehicle into park. fortunately, no other vehicles were behind me or could have been worse. dealer not able to find what was wrong since they could not replicate it, so was not able to repair problem. has not recurred, but now very scary driving, not knowing if it will happen again.
Reported in: WHITTIER CA || Crash: N || VIN #: 1J4RR4GT4BC
STEERING
driving home from work on a friday afternoon, while making a turn in residential area, the engine cut off and the steering locked up. the radio, instrument panel and a/c were all still on, so did not immediately realize the engine was off. was able to restart after putting vehicle into park. fortunately, no other vehicles were behind me or could have been worse. dealer not able to find what was wrong since they could not replicate it, so was not able to repair problem. has not recurred, but now very scary driving, not knowing if it will happen again.
Reported in: WHITTIER CA || Crash: N || VIN #: 1J4RR4GT4BC
ELECTRICAL SYSTEM
driving home from work on a friday afternoon, while making a turn in residential area, the engine cut off and the steering locked up. the radio, instrument panel and a/c were all still on, so did not immediately realize the engine was off. was able to restart after putting vehicle into park. fortunately, no other vehicles were behind me or could have been worse. dealer not able to find what was wrong since they could not replicate it, so was not able to repair problem. has not recurred, but now very scary driving, not knowing if it will happen again.
Reported in: WHITTIER CA || Crash: N || VIN #: 1J4RR4GT4BC
SERVICE BRAKES
chrysler has a recall number14v-154. i have tried to get the recall taken care off at several dealer ships in the greater detroit area w/o success due to missing parts. about two weeks ago the brake booster on my jeep went suddenly out and i barely avoided an accident. i estimate that the loss of brake power is around 80-90%. many times i am towing a boat and if that would have been the case when the brake booster went out i could not have avoided crashing into the car ahead of me. the re-call notice is taking the issue way to lightly. " the driver may be required to apply additional application force to apply the brakes during sub freezing driving conditions" the fact it with all the force i could apply the car barely came to a stop. no warning about to avoid towing. and certainly the temperature where way above sub freezing. since the incident i have my car in the shop and as of today nobody is able to tell me when they will receive parts. this issue is huge and chrysler has to understand the big potential of fatal or badly injured crashes especially when considering the towing capability of that vehicle. i am also sure that chrysler is selling new cars which have the new part in question installed instead of taking care of current owner how are in danger losing their brakes while driving daily. i am also convinced that cars returned on lease will have the new components installed so they can be re-sold. i hope this complain finds the right ear and makes chrysler put a higher priority and urgency on this matter. at the moment they see it to lightly.
Reported in: NORTHVILLE MI || Crash: N || VIN #: 1J4RR4GG6BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received notification for nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. the manufacturer was notified of the issue. the contact had not experienced a failure.
Reported in: HAVRE MT || Crash: N || VIN #: 1J4RR5GT5BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, hydraulic). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Reported in: STATE COLLEGE PA || Crash: N || VIN #: 1J4RR5GT4BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, hydraulic. however, the part to do the repair was unavailable. the contact stated that the manufacturer has exceeded a reasonable amount of time for the recall repair. the manufacturer has not been made aware of the issue. the contact has not experienced a failure.
Reported in: SOUTH HAMILTON MA || Crash: N || VIN #: 1J4RR4GG2BC
ELECTRICAL SYSTEM
within the first two months of owning the vehicle, it didn't want to crank (didn't turn over). after two attempts, it cranked fine for the next few months. about a month later, same thing occured. 09/03/14 same type of incident occured except etc light came on. cranked after two separate attempts. car alarm also randomly will go off in a parking lot, especially whenever locked, with no other cars or interferences around (happens at least monthly).
Reported in: NEWTON NC || Crash: N || VIN #: 1J4RR5GTXBC
ELECTRICAL SYSTEM
within the first two months of owning the vehicle, it didn't want to crank (didn't turn over). after two attempts, it cranked fine for the next few months. about a month later, same thing occured. 09/03/14 same type of incident occured except etc light came on. cranked after two separate attempts. car alarm also randomly will go off in a parking lot, especially whenever locked, with no other cars or interferences around (happens at least monthly).
Reported in: NEWTON NC || Crash: N || VIN #: 1J4RR5GTXBC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). however, the part to do the repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
Reported in: PONTEVEDRA BEACH FL || Crash: N || VIN #: 1J4RS4GG8BC
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical). however, the parts were not available. the contact mentioned that the vehicle had to be added on a waiting list. the vehicle was not repaired. the manufacturer was not contacted. the contact had not experienced a failure.
Reported in: CASTLE ROCK CO || Crash: N || VIN #:
SERVICE BRAKES
tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). however, the part to do the repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
Reported in: WAUKESHA WI || Crash: N || VIN #: 1J4RR4GG4BC
SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle failed to start and the brakes seized. the contact received a notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 44,030.
Reported in: PLANO TX || Crash: N || VIN #: 1J4RR4GG5BC
SERVICE BRAKES
tl-the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. kw
Reported in: ENGLISH IN || Crash: N || VIN #: 1J4RR4GG6BC
SERVICE BRAKES
tl-the contact owns a 2011 jeep grand chreokee. teh contact received notification of nhtsa campaign number:14v154000 (service brakes , service brakes, hydraulic). the part to do the repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was nto made aware of the issue. the contact had not experienced a failure. the vin number is unavailable. jb
Reported in: HALIFAZ NC || Crash: N || VIN #:
SERVICE BRAKES
tl- the contact owns a 2011 jeep grand cherokee. the contact stated that the notification for nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) was received in may of 2014. the contact stated that that the dealer was contacted on several occasions where they informed that the part was not available. the contact did not experience a failure. djr
Reported in: JUNCTION CITY KS || Crash: N || VIN #: 1J4RR6GT3BC
ELECTRICAL SYSTEM
engine would crank but would not start. required repeated tries and would then start. this has occurred several times since february. seems to occur after car has been sitting for a few days. radio and ac have also have some unexplained behaviors that may or may not be related. have now learned through numerous online complaints that tipm may very well be the culprit. going to dealer on monday.
Reported in: BLUE JAY CA || Crash: N || VIN #: 1J4RR4GT8BC
ELECTRICAL SYSTEM
my jeep was having problems starting for 3 weeks now but the dealer couldn't look at it until 9/9/14 on tuesday 9/2/14 it stalled while doing 55 mph on the long island expressway, i was able to coast to the shoulder and able to get the car started after about a dozen tries. i called the dealer and tried to get in earlier because on my concern about safety. they told me i was lucky i still had the appointment that i had because they are overbooked. it would not start at all on friday 9/5/14 i had it towed to another dealer that diagnosed it as a faulty tipm. and it would cost me 1098 to fix because the warranty will not cover it. after looking up the problem i see that this is a serious issue with my model. this is a serious problem with the engine stalling at speed. chrysler should fix this for free!
Reported in: HUNTINGTON NY || Crash: N || VIN #: 1j4rr4gg6bc
ELECTRICAL SYSTEM
vehicle will stall at any speed without any prior warning causing loss of steering and braking. the vehicle has to come to a complete stop to be started as it is a push button start and it has to be in park with foot on brake. started a case number with jeep, took it to several jeep authorized service facilities and they could not diagnose the problem. the vehicle had a tipm (totally integrated power module) replaced at about 80,000 miles. should have been recalled, was not. jeep closed the case telling us there was nothing they could do for us as they could not diagnose the problem. this vehicle has had numerous elecrical issues documented starting when it only had 50 miles on it. this vehicle is not safe to drive.
Reported in: GRANGER IN || Crash: N || VIN #: 1J4RR5GT0BC
ELECTRICAL SYSTEM
october 20, 2013, attempted to turn ignition off when the starter motor remained engaged and continued cranking after shut off and engine check light came on. starter motor finally disengaged after pushing the start/stop button multiple times. vehicle has only 20652 miles on the odometer. vehicle taken to the dealer who advised that the starter motor never remained engaged while cranking during their test. dealer invoice reports "check veh for check engine light on, hook up to scanner found "dtc p0108". checked for flash found power train fllash reprogam pcm then retest, vehicle ok". dealer mentioned nothing about a possible tipm problem. vehicle ran fine for a while, but the same thing occurred several months later. since the second incident, no further problems until yesterday (september 6, 2014) when the engine would not start as the starter motor remained engaged and continued to crank. the starter motor disengaged and stopped cranking when the start/stop buttom was pushed, but the same thing happened 5 sucessive times when additional attempts were made to start the engine. finally, the vehicle started. i googled the symptoms and learned about the ongoing problem with the tipm involving the 2011 jeeps. i've recently received two recall notices from chrysler for "p36 / nhtsa 14v-391 and 154" (lamp wiring and brakes), but nothing regarding the tipm problem. i now have a lack of confidence in my jeep.
Reported in: DOWNEY CA || Crash: N || VIN #: 1J4RS5GG4BC
SERVICE BRAKES
tl- the contact owns a 2011 jeep grand cherokee. the contact stated that the recall notice for nhtsa recall campaign number 14v154000(brakes) was received in may 2014. after contacting multiple dealers on several occasions in reference to the recall the contact was informed that the parts were still not available to remedy the problem. jft
Reported in: JUNCTION CITY KS || Crash: N || VIN #: 1J4RR6GT3BC
SERVICE BRAKES
on 5/18/2014 i lost all power assisted braking due to a failed brake booster. on monday, 5/19-2014 i had it replaced at a local shop in shields, mi. in accordance with chrysler's recall notice p14-nhtsa 14v-154, i submitted a reimbursement request for $382.82 to chrysler customer assistance at p.o box 21-8007, auburn hills, mi later that month and a submitted a follow up request on august 5, 2014. to date i have received neither a reimbursement nor acknowledgement of my requests.
Reported in: SAGINAW MI || Crash: N || VIN #: 1J4RR4GT4BC
ELECTRICAL SYSTEM
we purchased our 2011 jeep grand cherokee brand new in august 2010. over the course of the last year there were moments when the vehicle was hard to start. in the last two weeks the hard starting only occurred the initial start of the day. subsequently, august 31st - september 5th the hard start occurred at every start through out the day. i no longer felt comfortable driving it anywhere feeling like i would be stranded somewhere. the car is currently at the dealership with a new tipm being installed at a cost of $1000 for the part and another $411 in labor and tax.
Reported in: BONARE GA || Crash: N || VIN #: 1J4RR5GT0BC
SERVICE BRAKES
tl-the contact owns a 2011 jeep grand cherokee. the contact received two notification of nhtsa campaign numbers:14v391000 and 14v154000 (service brakes , service brakes, hydraulic). the contact stated the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. jb
Reported in: SAVAGE MN || Crash: N || VIN #: 1J4RR4GG2BC
SERVICE BRAKES
tl-the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic), however the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer wasn't made aware of the issue. the contact had not experienced a failure. aa
Reported in: ALBANY NY || Crash: N || VIN #: 1J4RR5GGXBC
ELECTRICAL SYSTEM
tl-the contact owns a 2011 jeep grand cherokee. the contact stated that while driving at varies speed, the engine stalled the contact was able to restart the vehicle. the contact also stated while driving the instrumental panel intermently illuminated. the main electrical switch board became disengaged. the vehicle was taken to the dealer and the diagnosed was a defective tipm unit. the vehicle was not repaired. the manufactured was notified about the failure. the approximate failure mileage was 72,000.lb
Reported in: BUCKHOLTS TX || Crash: N || VIN #:
ENGINE
tl-the contact owns a 2011 jeep grand cherokee. the contact stated that while driving at varies speed, the engine stalled the contact was able to restart the vehicle. the contact also stated while driving the instrumental panel intermently illuminated. the main electrical switch board became disengaged. the vehicle was taken to the dealer and the diagnosed was a defective tipm unit. the vehicle was not repaired. the manufactured was notified about the failure. the approximate failure mileage was 72,000.lb
Reported in: BUCKHOLTS TX || Crash: N || VIN #:
SERVICE BRAKES
the contact owns a 2011 jeep cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. aa
Reported in: LAJOLLA CA || Crash: N || VIN #: 1J4RS4GG8BC
EXTERIOR LIGHTING
my jeep grand cherokee hasn't been starting regularly for about 3 months. four days ago the headlights turned off while i was driving, yesterday it wouldn't start at all. currently having the tipm replaced to the tune of $1100.
Reported in: SPRING VALLEY CA || Crash: N || VIN #: 1J4RS4GG1BC
UNKNOWN OR OTHER
my jeep grand cherokee hasn't been starting regularly for about 3 months. four days ago the headlights turned off while i was driving, yesterday it wouldn't start at all. currently having the tipm replaced to the tune of $1100.
Reported in: SPRING VALLEY CA || Crash: N || VIN #: 1J4RS4GG1BC
ELECTRICAL SYSTEM
my jeep grand cherokee hasn't been starting regularly for about 3 months. four days ago the headlights turned off while i was driving, yesterday it wouldn't start at all. currently having the tipm replaced to the tune of $1100.
Reported in: SPRING VALLEY CA || Crash: N || VIN #: 1J4RS4GG1BC
SERVICE BRAKES
tl-the contact owns a 2011 jeep grand cherokee. the contact received a recall notice for nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. mf
Reported in: DRUMS PA || Crash: N || VIN #: 1J4RR5GG4BC
SERVICE BRAKES
tl-the contact 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign number:14v154000 (service brakes , service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. the manufacturer was notified of the issue. the contact had not experienced a failure. cs
Reported in: LYNNFIELD MA || Crash: N || VIN #: 1J4RR4GG1BC
SERVICE BRAKES
tl-the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 ( service brakes, service brakes, hydraulic) and 14v391000 (electrical). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. ne
Reported in: MIDDLETOWN NY || Crash: N || VIN #: 1J4RR6GG1BC
ELECTRICAL SYSTEM
tl-the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 ( service brakes, service brakes, hydraulic) and 14v391000 (electrical). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. ne
Reported in: MIDDLETOWN NY || Crash: N || VIN #: 1J4RR6GG1BC
ELECTRICAL SYSTEM
vehicle hard to start, failed to start, and quit after starting. failure of the defective totally integrated power module (tipm).
Reported in: VIPER KY || Crash: N || VIN #: 1J4RR4GGXBC
ELECTRICAL SYSTEM
as i was trying to leave work on sept. 10, jeep wouldn't start. it would try for a minute, the whole thing would shake, and then it would turn off. i tried again, jeep started fine and drove home fine. the next morning when i was headed to work, the jeep wouldn't start - same shaking thing, i tried 5 times and it would never come on. started researching online and looks like we've fallen victim to the tipm problem i keep reading about.
Reported in: MUSKOGEE OK || Crash: N || VIN #: 1J4RR6GT8BC
ENGINE
vehicle will not start. i am told it is related to a tipm failure. 1300 dollars to fix on a car that is out of warranty with less than 20k miles. the part is also ok back order for over a month. i am told there could be random deployment of airbags also
Reported in: OKLAHOMA CITY OK || Crash: N || VIN #: 1J4RR6GG8BC
ELECTRICAL SYSTEM
vehicle will not start. i am told it is related to a tipm failure. 1300 dollars to fix on a car that is out of warranty with less than 20k miles. the part is also ok back order for over a month. i am told there could be random deployment of airbags also
Reported in: OKLAHOMA CITY OK || Crash: N || VIN #: 1J4RR6GG8BC
SERVICE BRAKES
tl-the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number:14v154000 (service brakes , service brakes, hydraulic). however, the part to do the repair was unavailable. the contact stated the manufacturer exceed a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact stated last winter the vehicle was stopping poorly. the vehicle was taken to a manufacturer where is was diagnosed that the brake booster needed to be replaced. the failure had not been repaired. the failure mileage was 67,000. jb
Reported in: FREEPORT ME || Crash: N || VIN #: 1J4RR4GG0BC
SERVICE BRAKES
tl-the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not aware of the issue. the vin was unavailable. the contact had not experienced a failure. ne
Reported in: SEMMES AL || Crash: N || VIN #: 1J4RS4GG2BC
ELECTRICAL SYSTEM
tl-the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not aware of the issue. the vin was unavailable. the contact had not experienced a failure. ne
Reported in: SEMMES AL || Crash: N || VIN #: 1J4RS4GG2BC