jeep cherokee Problems
jeep cherokee 2014 Complaints
POWER TRAIN
2014 jeep cherokee. consumer writes in regards to transmission problems. *smd very shortly after the vehicle was purchased, the consumer noticed spots on the driveway, which then progressed into a horrible whining and grinding noise. the vehicle started to shift erratically and the consumer did not feel she had control of the vehicle. the consumer made an appointment with the dealer, and after having the vehicle for a day, she was informed the entire transmission needed to be replaced. the dealer explained to the consumer, that part of the transmission was porous, which explained the stains on the driveway in multiple spots. the transmission was replaced under warranty. *jb
Reported in: SAN DIEGO CA || Crash: N || VIN #: 1C4PJLDS7EW
WHEELS
i purchased my new jeep cherokee on 2/2/2014. from very soon after i began driving it, i was aware that there was an unusually high amount of noise coming from the front end when the car was going more than 30 mph or so; it sounded as if the car had a propeller. i returned the car to the dealership the following day (i reside about 35 miles away). at first, they thought it was a transmission noise, but it was subsequently diagnosed as a bad wheel bearing. after a new bearing was shipped overnight from detroit, it was discovered that the bearing on the other front wheel was also bad and required replacement. i am contacting nhtsa because bad bearings on both front wheels suggests to me that there is more than coincidence involved, and that other new cherokees might be similarly affected if a whole production run of defective bearings have been installed on this model of vehicle. i am aware that bad wheel bearings, if ignored, can eventually lead to catastrophic failure, bearing seizure, and loss of wheels and/or vehicle control.
Reported in: SOQUEL CA || Crash: N || VIN #: 1C4PJLDB5EW
POWER TRAIN
driving on the highway at 65mph when the gas pedal became unresponsive. there was still electrical power to the car but i could not accelerate. this has happened a total of 4 times on the highway twice before the transmission was replaced and twice after. all times i made it safely to the shoulder and could not get the jeep in park. i shut the jeep down and started it again, it fixed the issue. i was able to get the jeep off of the highway and to the dealership.
Reported in: DELAWARE OH || Crash: N || VIN #: 1C4PJMBS6EW
POWER TRAIN
tl* the contact owns a 2014 jeep cherokee. the contact stated that while driving 60 mph, the transmission shifted to neutral independently without warning. the vehicle was taken to the dealer however, the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 2,700. updated 03/25/14*lj the consumer stated the incident happened several times. when the transmission downshifted there was a delay before the vehicle moved, in spite of pressing the accelerator pedal. updated 03
Reported in: GAINESVILLE FL || Crash: N || VIN #: 1C4PJLDS6EW
POWER TRAIN
tl* the contact owns a 2014 jeep cherokee. the contact stated that while traveling various speeds, the vehicle suddenly lost acceleration power. the vehicle was taken to the dealer where it was found that the rear differential had failed. the vehicle was repaired but the failure recurred. the manufacturer was not contacted about the failure. the failure mileage was approximately 600. updated 05/28/14 ma updated 05/29/2014 *js the consumer was advised the failure was due to a software issue. updated 05/29/2014 *js
Reported in: SYLVANIA OH || Crash: N || VIN #: 1C4PJMCB3EW
POWER TRAIN
i purchased this vehicle on december 17th since i have had it.. it jerks very hard while driver like it is switch gears when i took it back to the dealer ship cherryhill triplex put on machine nothing wrong but the jeep is still doing it. took back again on february 17th they still couldn't find the problem but the jeep is still doing the same thing.
Reported in: PHILADELPHIA PA || Crash: N || VIN #: 1C4PJMDB4EW
EXTERIOR LIGHTING
when turning on the car the windshield wipers turned. the wipers were not in the on position. the indicator lights were not working and the high beams could not be turned on. this persisted for over 2 hours.
Reported in: WOODSIDE NY || Crash: N || VIN #:
ELECTRICAL SYSTEM
when turning on the car the windshield wipers turned. the wipers were not in the on position. the indicator lights were not working and the high beams could not be turned on. this persisted for over 2 hours.
Reported in: WOODSIDE NY || Crash: N || VIN #:
VISIBILITY/WIPER
a jeep authorized dealership changed the engine oil and oil filter for my vehicle. about 15 minutes after i took my vehicle from the dealership, the incident happened on a highway. "service transmission" warning showed up first, the engine light was on, and some electronic functions were disabled, which include, but are not limited to, the forward collision warning, the parksense, the lane sense, and the adaptive cruise control. the esc activation / malfunction indicator light was on. there was loud rattling noise from the engine, and the vehicle was shaking while moving on the highway. i had a difficult time moving the vehicle off the highway. after i parked on a surface road, i found no engine oil was registered on the dipstick. the leaked oil was splashed over the vehicle's exterior. in particular, it covered the parking sensors and the rear window, which disabled the electronic safety features and greatly reduced my visibility while driving. the vehicles behind me on the highway were also splashed by the leaked oil and were beeping and/or cutting in my lane to complain. the dealership determined that the rubber ring that seals the cartridge housing of the oil filter was broken, causing the engine oil leak. this o-shaped rubber ring comes with the oem oil filter that was installed when the oil filter was changed. the engine was damaged. the dealership stated that no test drive is required to check if there is a leak for oil change service. three other jeep dealerships confirmed this claim. i believe there is a design defect in the oil filter sealing that can cause life threatening accidents. i believe jeep does not instruct their authorized dealership to implement an oil filter change procedure that ensures a part defect like this would be discovered before the vehicle leaves the dealership.
Reported in: EL CERRITO CA || Crash: N || VIN #:
ELECTRONIC STABILITY CONTROL
a jeep authorized dealership changed the engine oil and oil filter for my vehicle. about 15 minutes after i took my vehicle from the dealership, the incident happened on a highway. "service transmission" warning showed up first, the engine light was on, and some electronic functions were disabled, which include, but are not limited to, the forward collision warning, the parksense, the lane sense, and the adaptive cruise control. the esc activation / malfunction indicator light was on. there was loud rattling noise from the engine, and the vehicle was shaking while moving on the highway. i had a difficult time moving the vehicle off the highway. after i parked on a surface road, i found no engine oil was registered on the dipstick. the leaked oil was splashed over the vehicle's exterior. in particular, it covered the parking sensors and the rear window, which disabled the electronic safety features and greatly reduced my visibility while driving. the vehicles behind me on the highway were also splashed by the leaked oil and were beeping and/or cutting in my lane to complain. the dealership determined that the rubber ring that seals the cartridge housing of the oil filter was broken, causing the engine oil leak. this o-shaped rubber ring comes with the oem oil filter that was installed when the oil filter was changed. the engine was damaged. the dealership stated that no test drive is required to check if there is a leak for oil change service. three other jeep dealerships confirmed this claim. i believe there is a design defect in the oil filter sealing that can cause life threatening accidents. i believe jeep does not instruct their authorized dealership to implement an oil filter change procedure that ensures a part defect like this would be discovered before the vehicle leaves the dealership.
Reported in: EL CERRITO CA || Crash: N || VIN #:
POWER TRAIN
a jeep authorized dealership changed the engine oil and oil filter for my vehicle. about 15 minutes after i took my vehicle from the dealership, the incident happened on a highway. "service transmission" warning showed up first, the engine light was on, and some electronic functions were disabled, which include, but are not limited to, the forward collision warning, the parksense, the lane sense, and the adaptive cruise control. the esc activation / malfunction indicator light was on. there was loud rattling noise from the engine, and the vehicle was shaking while moving on the highway. i had a difficult time moving the vehicle off the highway. after i parked on a surface road, i found no engine oil was registered on the dipstick. the leaked oil was splashed over the vehicle's exterior. in particular, it covered the parking sensors and the rear window, which disabled the electronic safety features and greatly reduced my visibility while driving. the vehicles behind me on the highway were also splashed by the leaked oil and were beeping and/or cutting in my lane to complain. the dealership determined that the rubber ring that seals the cartridge housing of the oil filter was broken, causing the engine oil leak. this o-shaped rubber ring comes with the oem oil filter that was installed when the oil filter was changed. the engine was damaged. the dealership stated that no test drive is required to check if there is a leak for oil change service. three other jeep dealerships confirmed this claim. i believe there is a design defect in the oil filter sealing that can cause life threatening accidents. i believe jeep does not instruct their authorized dealership to implement an oil filter change procedure that ensures a part defect like this would be discovered before the vehicle leaves the dealership.
Reported in: EL CERRITO CA || Crash: N || VIN #:
ENGINE
a jeep authorized dealership changed the engine oil and oil filter for my vehicle. about 15 minutes after i took my vehicle from the dealership, the incident happened on a highway. "service transmission" warning showed up first, the engine light was on, and some electronic functions were disabled, which include, but are not limited to, the forward collision warning, the parksense, the lane sense, and the adaptive cruise control. the esc activation / malfunction indicator light was on. there was loud rattling noise from the engine, and the vehicle was shaking while moving on the highway. i had a difficult time moving the vehicle off the highway. after i parked on a surface road, i found no engine oil was registered on the dipstick. the leaked oil was splashed over the vehicle's exterior. in particular, it covered the parking sensors and the rear window, which disabled the electronic safety features and greatly reduced my visibility while driving. the vehicles behind me on the highway were also splashed by the leaked oil and were beeping and/or cutting in my lane to complain. the dealership determined that the rubber ring that seals the cartridge housing of the oil filter was broken, causing the engine oil leak. this o-shaped rubber ring comes with the oem oil filter that was installed when the oil filter was changed. the engine was damaged. the dealership stated that no test drive is required to check if there is a leak for oil change service. three other jeep dealerships confirmed this claim. i believe there is a design defect in the oil filter sealing that can cause life threatening accidents. i believe jeep does not instruct their authorized dealership to implement an oil filter change procedure that ensures a part defect like this would be discovered before the vehicle leaves the dealership.
Reported in: EL CERRITO CA || Crash: N || VIN #:
SERVICE BRAKES
tl* the contact owns a 2014 jeep cherokee. the contact stated that the vehicle does not have an electronic brake control in order to tow 4500 pounds as stated in the owners manual. the vehicle was taken to the dealer who stated that an electronic brake control would need to be installed in order to repair vehicle. the vehicle was not repaired. the manufacturer was notified of the problem. the approximate failure mileage was 900. updated 05/19/14 ma the consumer stated this was a repair issue. normally, there is a plug available to install an after market brake controller. this vehicle is not equipped with that option. updated 05/27/2014 *js
Reported in: DALTON PA || Crash: N || VIN #: 1C4PJMDS0EW
ELECTRICAL SYSTEM
i was sitting still when the engine stopped running and would not start again. i called roadside assistance and they hauled my vehicle to the dealer.the dealer called tues 4/2/14 and said that it was fixed i picked it up and about 3 mi from the dealer the engine stalled again this time i was traveling about 10 mi per hour coming up on a stop sign i again called roadside assistance and they hauled it back to the dealer. the dealer called in the afternoon and said it is fixed .i hope it is. if i had been traveling a highway speed this could have been a disaster.
Reported in: MANSFIELD OH || Crash: N || VIN #: 1C4PJMDS5EW
ENGINE
upon acceleration 5mph, multiple warning lights. transmission light, red lightning bolt light, shifting hard, wheel locked up, battery light came on, car died. car is 2 months old. dash flashed red writing, can no shift unless in p before died. i was in the middle of intersection when this happened. hurried to turn car off and turn back on and it drove. seems to do this when the car has sat for a long period of time. shifts hard doesn't accelerate when the problem occurs. dates occurred same problem 3/30, 3/31, 4/1. car is at the dealer for review. they did 3199 pcm software update 3/31/14. same problem occurred 4/1.
Reported in: DENHAM SPRINGS LA || Crash: N || VIN #: 1C4PJLAB0EW
STEERING
upon acceleration 5mph, multiple warning lights. transmission light, red lightning bolt light, shifting hard, wheel locked up, battery light came on, car died. car is 2 months old. dash flashed red writing, can no shift unless in p before died. i was in the middle of intersection when this happened. hurried to turn car off and turn back on and it drove. seems to do this when the car has sat for a long period of time. shifts hard doesn't accelerate when the problem occurs. dates occurred same problem 3/30, 3/31, 4/1. car is at the dealer for review. they did 3199 pcm software update 3/31/14. same problem occurred 4/1.
Reported in: DENHAM SPRINGS LA || Crash: N || VIN #: 1C4PJLAB0EW
ELECTRICAL SYSTEM
upon acceleration 5mph, multiple warning lights. transmission light, red lightning bolt light, shifting hard, wheel locked up, battery light came on, car died. car is 2 months old. dash flashed red writing, can no shift unless in p before died. i was in the middle of intersection when this happened. hurried to turn car off and turn back on and it drove. seems to do this when the car has sat for a long period of time. shifts hard doesn't accelerate when the problem occurs. dates occurred same problem 3/30, 3/31, 4/1. car is at the dealer for review. they did 3199 pcm software update 3/31/14. same problem occurred 4/1.
Reported in: DENHAM SPRINGS LA || Crash: N || VIN #: 1C4PJLAB0EW
POWER TRAIN
driving along at 30 when first the engine light came on, then immediately after the display said transmission and the display was lighting up with all sorts of symbols. the transmission completely disengaged and the car coasted to a stop. it would not move. fortunately when i felt it losing power i was able to make a quick turn into a store parking lot. had that happened on the highway i could have been killed because the car just totally lost all motion as i was driving. i turned it completely off for a few minutes and it started but with the engine light showing. i called the dealership kelly jeep chrysler in lynnfield and told the service department what happened. i drove straight there...furious. the service guy took down the information i relayed about the incident. i told him i had read recently that their 9 speed transmission had known issues and he said he didn't know anything about that. i told him not to even tell me i am the first to report this problem and he said "maybe not in the whole country but i don't think we've had this problem here" and i told him not to speak down to me because it has been written about already as a known issue. he already had the courtesy car waiting for me and he immediately walked me out the door to the car. i was there less than 5 minutes. i know he did not want me speaking to anybody in the service waiting room as i could see people sitting there waiting for their own repairs. this is an issue that will end up killing somebody.
Reported in: WINCHESTER MA || Crash: N || VIN #: 1C4PJMCS9EW
ENGINE
i was traveling on 295n in left lane just passing mall traffic when all of my warning gauges started to go off, over heat, oil, check engin and others. there was a loud explosion that sounded like a shot gun in a barrel, the car was all the way to hot. it died and i was able to direct it over to the left lane and to the shoulder of the highway. it was only 2 and 1/2 months old with 2400 miles on it. i called for a tow to dealer ship. state police arrived on scene for safety.
Reported in: SMITHFIELD RI || Crash: N || VIN #: 1C4PJMBS2EW
SERVICE BRAKES
was coming to a stop at an intersection. had only driven 20-30 yards from where i was parked. going very slowly but brake did not respond and i hit another car coming on the outside lane. no medical injuries but considerable damage to my car and more to the auto i hit. had received a recall notice just a few days before. have reported to chrysler and was told i would receive a call in a few days which i have never received. i feel i am being stonewalled. also am aware there have been other incidents like this which chrysler must have known about.
Reported in: PARADISE VALLEY AZ || Crash: Y || VIN #: 1C4RJFAG1EC
SERVICE BRAKES
tl* the contact owns a 2014 jeep cherokee. the contact stated that while traveling at 40 mph, the vehicle failed to properly respond to deceleration attempts and the contact crashed into a tree while trying to avoid a crash. the vehicle was destroyed. there were no injuries. the manufacturer was notified about the failure. the failure mileage was 300.
Reported in: BELLE CHASSE LA || Crash: Y || VIN #: 1C4PJLAB7EW
POWER TRAIN
i purchased a 2014 jeep cherokee ltd. in 10/2013 for my daughter to learn to drive (with learner's permit) and to drive when she gets her license soon. i was driving the car in march on i-10 in heavy traffic time when suv made a whining noise, gears stalled for several seconds, rpm's dropped. suv continued to do this at a variety of speeds with increasing frequency. the car has less than 7000 miles, so i brought suv to selling dealer's service department and was told they could find nothing wrong. they guessed and updated software, then closed the service order. after leaving dealership, suv performed 5 intermittent and similar episodes on the way to destination that was about 7 miles away. i returned suv to the same service department the next day and reported the incident to chrylser and jeep customer care (jcc). jcc contacted the dealer. a decision was made to remove the entire transmission to be sent to jeep engineers to dissect and determine cause of the problem. a new transmission exact to the old, only with 'updates' was placed in the suv. since these series of events have occurred, i have discovered that the jeep cherokee had 4 holds on releasing the suv due to the issues with 9 gear fiat transmission. i was also told by the dealer that ours was the 2nd such case seen in their service department with the same problem. ultimately, jcc offered more warranty and the ability to skip one payment of which i did not accept. the only acceptable offer would have been for the engineers to tell me that the suv is safe for their own new teen driver or to take the suv back, to no avail. jcc sent the case to the 'case analyst' team, but ultimately closed the case as resolved. i have serious concerns about my daughter driving the suv once she obtains her license. i also have concerns about her younger brothers riding in an suv that may perform unsafely and unpredictably.
Reported in: PRAIRIEVILLE LA || Crash: N || VIN #:
VEHICLE SPEED CONTROL
i purchased a 2014 jeep cherokee ltd. in 10/2013 for my daughter to learn to drive (with learner's permit) and to drive when she gets her license soon. i was driving the car in march on i-10 in heavy traffic time when suv made a whining noise, gears stalled for several seconds, rpm's dropped. suv continued to do this at a variety of speeds with increasing frequency. the car has less than 7000 miles, so i brought suv to selling dealer's service department and was told they could find nothing wrong. they guessed and updated software, then closed the service order. after leaving dealership, suv performed 5 intermittent and similar episodes on the way to destination that was about 7 miles away. i returned suv to the same service department the next day and reported the incident to chrylser and jeep customer care (jcc). jcc contacted the dealer. a decision was made to remove the entire transmission to be sent to jeep engineers to dissect and determine cause of the problem. a new transmission exact to the old, only with 'updates' was placed in the suv. since these series of events have occurred, i have discovered that the jeep cherokee had 4 holds on releasing the suv due to the issues with 9 gear fiat transmission. i was also told by the dealer that ours was the 2nd such case seen in their service department with the same problem. ultimately, jcc offered more warranty and the ability to skip one payment of which i did not accept. the only acceptable offer would have been for the engineers to tell me that the suv is safe for their own new teen driver or to take the suv back, to no avail. jcc sent the case to the 'case analyst' team, but ultimately closed the case as resolved. i have serious concerns about my daughter driving the suv once she obtains her license. i also have concerns about her younger brothers riding in an suv that may perform unsafely and unpredictably.
Reported in: PRAIRIEVILLE LA || Crash: N || VIN #:
POWER TRAIN
tl* the contact owns a 2014 jeep cherokee. the contact stated that while waiting at a traffic signal, the check engine warning lamp illuminated as the vehicle started to jerk violently. the contact mentioned that the vehicle shifted into neutral independently. the vehicle was taken to the dealer where the technician diagnosed that the power control module needed to be replaced. the vehicle was repaired but the failure recurred. the vehicle was taken back to the dealer, who then replaced the cam phaser, valve body casting, sensor casting and the coil return. the remedy failed to repair the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 14,500 and the current mileage was 14,954.
Reported in: DETROIT MI || Crash: N || VIN #: 1C4RJFAG8EC
AIR BAGS
i was driving 50 mpg on highway 1 to alaska through canada, and my side airbags deployed without any reason, and my belts blocked. i contacted chrysler and after 10 days they told me that my car was was in 52 degrees angle at the moment of deployment and they are not responsible for it. there is even a little scratch on my car and i was driving straight when it happen.
Reported in: SACRAMENTO CA || Crash: N || VIN #: 1C4PJLAB3EW
SEAT BELTS
since the purchase of my new 2014 jeep cherokee the transmission has shifted rough when in stop and go traffic, getting stuck in the lower gear and then finally slamming into the next higher gear causing the car to jump forward - extremely dangerous when in close traffic! it only happens when in stop and go traffic up to 15-20 mph and it seems like it will not shift no matter how much i accelerate then it releases suddenly. on the highway in the higher gears it seems to slip only occasionally. the rear seat belts also have consistently "locked up" removing all slack until you have to pull over and stop the vehicle, turn it off, unbuckle the belt let it all the way back in and then reattach it. yesterday 4/28/14 it did this again to my granddaughter, when we found a place to pull over it would not let us unbuckle the lap piece or give her any slack in the shoulder strap to get out of it, i was forced to pull into a recycling center and borrowed a knife from one of the workers to "cut" the belt in half so it would release her. both rear seat belts do this on even roads with no sort of incline or bumps! i will be carrying a pocket knife from now on, what if we were in a accident or needed to exit the vehicle quickly??!! dealership said they would order new belts and have them installed, i have an appointment to take it in tomorrow for them to diagnose the transmission problem & seat belt problem. i will follow up with the remedy or lack thereof. the current mileage is now at 8700 miles.
Reported in: ADAMS RUN SC || Crash: N || VIN #: 1C4PJLAB7EW
POWER TRAIN
since the purchase of my new 2014 jeep cherokee the transmission has shifted rough when in stop and go traffic, getting stuck in the lower gear and then finally slamming into the next higher gear causing the car to jump forward - extremely dangerous when in close traffic! it only happens when in stop and go traffic up to 15-20 mph and it seems like it will not shift no matter how much i accelerate then it releases suddenly. on the highway in the higher gears it seems to slip only occasionally. the rear seat belts also have consistently "locked up" removing all slack until you have to pull over and stop the vehicle, turn it off, unbuckle the belt let it all the way back in and then reattach it. yesterday 4/28/14 it did this again to my granddaughter, when we found a place to pull over it would not let us unbuckle the lap piece or give her any slack in the shoulder strap to get out of it, i was forced to pull into a recycling center and borrowed a knife from one of the workers to "cut" the belt in half so it would release her. both rear seat belts do this on even roads with no sort of incline or bumps! i will be carrying a pocket knife from now on, what if we were in a accident or needed to exit the vehicle quickly??!! dealership said they would order new belts and have them installed, i have an appointment to take it in tomorrow for them to diagnose the transmission problem & seat belt problem. i will follow up with the remedy or lack thereof. the current mileage is now at 8700 miles.
Reported in: ADAMS RUN SC || Crash: N || VIN #: 1C4PJLAB7EW
UNKNOWN OR OTHER
on or about march 10 2014 while driving my new cherokee at about 2000 miles i felt a wobble when taking off from a complete stop,seemed to be front right side of vehicle shimmy and then stop.as days went on i noticed it more and more. several weeks ago i did an internet search for my vehicle having a wobbling issue and found the jeep cherokee forum with a handful of others with similar issues with there 2014 cherokees also,this made me very worried that there is a serious problem.the vehicle wobbles side to side most of the time while at about 1700 rpm in 2nd gear and then seems to stop when the trans engages into 3rd.speed varies from about 10 to 15 mph.dealer could not replicate the problem,wobble is light at times or can be very noticeable as to make your legs shimmy side to side,wobble sometimes goes away only to start to shimmy again hours later.i currently have 3300 miles.i have informed my dealers tech rep that i am concerned about the vehicle going out of control or malfunctioning due to the wobble,the dealer tech rep stated that as far as that could tell it is safe.it is still shaking now most of the time and wanted to report this issue to you asap thank you
Reported in: PLAINFIELD NJ || Crash: N || VIN #: 1C4PJMCS5EW
ELECTRONIC STABILITY CONTROL
since a computer update to my 9 speed transmission, the vehicle has a significant wobble in the front wheels - left to right - when the automatic transmission shift between 1st, 2nd and 3rd gears. it feels as if the power transfer is confused and fighting between sending power to the front left and right wheels. it is significant enough that it is felt in the steering wheel, feet, legs and seat of the driver and the passenger feels the wobble also in the floor and seat. i do have a fear of the electronics and computer controls since this is a defect which can cause a computer malfunction while driving the vehicle. it is an important safety concern for both the vehicle occupants and other drivers around the vehicle.
Reported in: MADISON WI || Crash: N || VIN #: 1C4PJMDS6EW
POWER TRAIN
since a computer update to my 9 speed transmission, the vehicle has a significant wobble in the front wheels - left to right - when the automatic transmission shift between 1st, 2nd and 3rd gears. it feels as if the power transfer is confused and fighting between sending power to the front left and right wheels. it is significant enough that it is felt in the steering wheel, feet, legs and seat of the driver and the passenger feels the wobble also in the floor and seat. i do have a fear of the electronics and computer controls since this is a defect which can cause a computer malfunction while driving the vehicle. it is an important safety concern for both the vehicle occupants and other drivers around the vehicle.
Reported in: MADISON WI || Crash: N || VIN #: 1C4PJMDS6EW
EXTERIOR LIGHTING:HEADLIGHTS
tl* the contact owns a 2014 jeep cherokee. the contact stated that upon inspection, he noticed that there was condensation build up in the headlight housing. the vehicle was taken to the dealer who stated that the failure was normal. the manufacturer was notified. the failure mileage was 200.
Reported in: LIVERPOOL NY || Crash: N || VIN #: 1C4PJMCB2EW
STEERING
shortly after purchasing my 2014 jeep cherokee latitude i began feeling the sensation of wheel shimmy in the car. i first noticed during a right hand turn at accelerating the vehicle through an intersection. the best description i can give is as if a cv joint was loose and a shimmy in the vehicle and steering resulted. when at a complete stop and accelerating this shimmy occurs even when not turning right. feels like front left wheel? i took to dealer twice. at first they acknowledged the sensation to me and said they went to lot and drove a new cherokee to see if that same feel happened. and it did. told me it was the way they were. ??? i continue to have this issue and am very distraught about it. i called mfg client care & reported. they instructed me to take back to dealer and call them after dealer has the vehicle. i did that. this time the dealer says they are not able to replicate the problem when they test drive the car. they say all components look tight with no wear. jeep has 2500 miles on it. this is a safety concern. i am being told that to just continue driving the vehicle and if a complete break occurs, they will fix then. this is unacceptable.
Reported in: DAYTON OH || Crash: N || VIN #: 1C4PJMCS6EW
UNKNOWN OR OTHER
very noticeable wobble in the front (possibly the right side) of the jeep when starting from a dead stop and/or turning right from a dead stop. had front axles replaced (on less than 2000 miles on a $33,000 vehicle!!) at dealership and on the drive home from picking up the vehicle, the wobble happened when i left a gas station - from a dead stop and turning right. this seems to happen after i've driven it for awhile and the vehicle is warmed up. i'm nervous this will become a safety issue and i've seen many other posts from people having this same issue. i am not happy about a wobble in a brand new vehicle and won't just "deal with it." i am concerned that this is a deeper issue than the axles and i will be left stranded on the highway someday.
Reported in: AURORA MN || Crash: N || VIN #:
UNKNOWN OR OTHER
2014 jeep cherokee limited v-6 4x4. purchased new. vehicle wobbles in 2nd gear. most notable on fast acceleration. it has continued to do so since purchase. chrysler dealers notified, but have not suggested a fix.
Reported in: EASTON MD || Crash: N || VIN #: 1C4PJMDS9EW
POWER TRAIN
vehicle has shimmy in right front wheel when pulling out from a complete stop or turning right at a low rate of speed, i.e. 2nd gear, 10-20 mph.
Reported in: LASHMEET WV || Crash: N || VIN #: 1C4PJMAB8EW
POWER TRAIN
vehicle does not shift properly when going up hill at approx. 35-40 mph. rpm will easily reach 6000. letting off of the accelerator does not prompt shift either.
Reported in: LASHMEET WV || Crash: N || VIN #: 1C4PJMAB8EW
VEHICLE SPEED CONTROL
when cruise is set at any rate of speed vehicle has the tendancy to speed up to 10-20 mph above set speed. especially when going down hill or on level surface.
Reported in: LASHMEET WV || Crash: N || VIN #: 1C4PJMAB8EW
UNKNOWN OR OTHER
i was driving on interstate 25 north of denver, co. it had rained about 20 minutes before but was clear at the time of the incident. i had the fabric visor open to the midsection of the dual pane panoramic sunroof. the sunroof was closed. i passed under another highway and heard what sounded like a gunshot and the glass from the sunroof exploded all over me. i was able to keep the vehicle in control and pulled onto the shoulder. there was no indication of anything hitting the glass or the car. law enforcement were called and they were unable to find any reason for the glass to shatter.
Reported in: BERTHOUD CO || Crash: N || VIN #: 1C4PJMBS0EW
EXTERIOR LIGHTING
2014 jeep cherokee. consumer writes in regards to vehicle headlights problem. *smd the consumer stated while driving at night, the headlights did not properly illuminate the road. the consumer believed it was a design flaw, because the headlights bulbs were located toward the rear of the lens. *jb
Reported in: GREENTOWN PA || Crash: N || VIN #:
POWER TRAIN
four wheel drive selection system was totally inoperative. nine speed automatic transmission does not shift into 9th gear automatically. in manual shift mode 9th gear is selected and tach does not drop to indicate higher gear ratio. software was updated but still same problem - #rrt14-040 - was flashed twice but no difference. code reader shows same problem even when update was completed.
Reported in: NORTHLAKE TX || Crash: N || VIN #: 1C4PJMBS3EW
SUSPENSION
four wheel drive selection system was totally inoperative. nine speed automatic transmission does not shift into 9th gear automatically. in manual shift mode 9th gear is selected and tach does not drop to indicate higher gear ratio. software was updated but still same problem - #rrt14-040 - was flashed twice but no difference. code reader shows same problem even when update was completed.
Reported in: NORTHLAKE TX || Crash: N || VIN #: 1C4PJMBS3EW
POWER TRAIN
i purchased a new 2014 jeep cherokee on nov 11. car has a very noticeable wobble between 10-15 mph when accelerating from a dead stop. wobble can be minimal or intense enough to make your legs shake. i've taken it to the dealer five times. the first three times i was told they could not replicate the claim even when a service worker felt the wobble. the fourth time the assistant manager was able to feel the wobble. they finally put it on the rack and could 'not find anything wrong' and said it was safe to drive. i was told to bring it back when the check engine light came on (it never has). the car now will now hesitate to accelerate when driving down side roads and even on the interstate. now when the car wobbles it feels like it could literally slide off the frame. on occasion the car will feel like it is jumping up the hill. i feel that this car is no longer safe to drive. i also had an incident when driving down the highway at 55 mph the car stopped accelerating and actually slowed down 10-15 mph. was trying to pull off the road when the car suddenly shifted very hard and began accelerating again. i was told that this was 'impossible' from the service department. i'm also having a major issue with the service department not giving me paperwork!!
Reported in: CLARKSBURG WV || Crash: N || VIN #:
STEERING
tl* the contact owns a 2014 jeep cherokee. the contacted stated that after making a left turn, the vehicle suddenly became uncontrollable and independently steered to the right. there were unknown warning lights illuminated as the contact crashed into a tree and an electrical box. the contact sustained head and hand injuries however, the air bags did deploy. the vehicle was destroyed and the contact was taken for medical treatment. a police report was filed of the incident. the manufacturer was not notified of the incident and the vehicle was not inspected to determine the cause of the steering failure. the failure and current mileage was 8,200.
Reported in: HATKETT TOWN NJ || Crash: Y || VIN #: 1C4RJSA68ET
EQUIPMENT:AIR CONDITIONER
tl* the contact owns a 2014 jeep cherokee. the contact stated that the air conditioning unit failed to work properly. the vehicle was taken to a dealer. the technician stated that the refrigerant needed to be replaced. the vehicle was repaired however, additional failures occurred. the instrument panel failed, the vehicle stalled without warning and the vehicle failed to shift into reverse. the vehicle was towed to the dealer. the technician was unable to diagnose the failure. the manufacturer was notified of the failure. the approximate failure mileage was not available.
Reported in: LITTLETON CO || Crash: N || VIN #: 1C4PJMAB7EW
POWER TRAIN
tl* the contact owns a 2014 jeep cherokee. the contact stated that the air conditioning unit failed to work properly. the vehicle was taken to a dealer. the technician stated that the refrigerant needed to be replaced. the vehicle was repaired however, additional failures occurred. the instrument panel failed, the vehicle stalled without warning and the vehicle failed to shift into reverse. the vehicle was towed to the dealer. the technician was unable to diagnose the failure. the manufacturer was notified of the failure. the approximate failure mileage was not available.
Reported in: LITTLETON CO || Crash: N || VIN #: 1C4PJMAB7EW
ELECTRICAL SYSTEM: INSTRUMENT PANEL
tl* the contact owns a 2014 jeep cherokee. the contact stated that the air conditioning unit failed to work properly. the vehicle was taken to a dealer. the technician stated that the refrigerant needed to be replaced. the vehicle was repaired however, additional failures occurred. the instrument panel failed, the vehicle stalled without warning and the vehicle failed to shift into reverse. the vehicle was towed to the dealer. the technician was unable to diagnose the failure. the manufacturer was notified of the failure. the approximate failure mileage was not available.
Reported in: LITTLETON CO || Crash: N || VIN #: 1C4PJMAB7EW
ELECTRICAL SYSTEM
this is the second recall that we have had on this vehicle in less than a year. here is the new reall information. summary: chrysler group llc (chrysler) is recalling certain model year 2011-2014 jeep grand cherokee and dodge durango vehicles manufactured from january 5, 2010, through september 8, 2013. the subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside. we caled the dealership, and they stated they will check the break booster, but if there is no corrosion, they will not replace it. here is my question. what happens if there isn't any corrosion now when it's checked, but it becomes corroded 6-12 months later? i don't forsee the dealership telling us to come in every month to check it out. so we just have to plug along driving every day unsure if our brakes will work or not. this is rediculous and majorly unsafe. i believe the dealership shoud replace the part even if there is no corrosion! period. this is the kind of stuff that leads to major lawsuits after accidents.
Reported in: YELM WA || Crash: N || VIN #:
SERVICE BRAKES
this is the second recall that we have had on this vehicle in less than a year. here is the new reall information. summary: chrysler group llc (chrysler) is recalling certain model year 2011-2014 jeep grand cherokee and dodge durango vehicles manufactured from january 5, 2010, through september 8, 2013. the subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside. we caled the dealership, and they stated they will check the break booster, but if there is no corrosion, they will not replace it. here is my question. what happens if there isn't any corrosion now when it's checked, but it becomes corroded 6-12 months later? i don't forsee the dealership telling us to come in every month to check it out. so we just have to plug along driving every day unsure if our brakes will work or not. this is rediculous and majorly unsafe. i believe the dealership shoud replace the part even if there is no corrosion! period. this is the kind of stuff that leads to major lawsuits after accidents.
Reported in: YELM WA || Crash: N || VIN #:
POWER TRAIN
was driving on a 2 lane highway and the jeep lost power, i pulled over to the shoulder and when i reached a complete stop the jeep shutoff. i could not get it the restart. after waiting 10 minutes i finally got the jeep restarted. when it started it released a huge cloud of white smoke from the exhaust pipes. this is the 4th time this has happened.
Reported in: DELAWARE OH || Crash: N || VIN #: 1C4PJMBS6EW
ENGINE
was driving on a 2 lane highway and the jeep lost power, i pulled over to the shoulder and when i reached a complete stop the jeep shutoff. i could not get it the restart. after waiting 10 minutes i finally got the jeep restarted. when it started it released a huge cloud of white smoke from the exhaust pipes. this is the 4th time this has happened.
Reported in: DELAWARE OH || Crash: N || VIN #: 1C4PJMBS6EW
ELECTRICAL SYSTEM
was driving on a 2 lane highway and the jeep lost power, i pulled over to the shoulder and when i reached a complete stop the jeep shutoff. i could not get it the restart. after waiting 10 minutes i finally got the jeep restarted. when it started it released a huge cloud of white smoke from the exhaust pipes. this is the 4th time this has happened.
Reported in: DELAWARE OH || Crash: N || VIN #: 1C4PJMBS6EW
POWER TRAIN
transmission failed to shift while placing vehicle in reverse to park it. after few attempts including shutting the engine off vehicle made a loud sound an abrupt movement to the rear
Reported in: JACKSONVILLE FL || Crash: N || VIN #: 1C4PJLCS6EW
POWER TRAIN
this car has been looked at by chrysler group llc for steering/transmission issues 4 times since march 22,2014. there has been two software updates that have not corrected the problem. there is a safety issue driving the vehicle that needs to be addressed before someone gets really hurt or killed.
Reported in: HOBOKEN NJ || Crash: N || VIN #: 1C4PJMDS1EW
STEERING
this car has been looked at by chrysler group llc for steering/transmission issues 4 times since march 22,2014. there has been two software updates that have not corrected the problem. there is a safety issue driving the vehicle that needs to be addressed before someone gets really hurt or killed.
Reported in: HOBOKEN NJ || Crash: N || VIN #: 1C4PJMDS1EW
WHEELS
this car has been looked at by chrysler group llc for steering/transmission issues 4 times since march 22,2014. there has been two software updates that have not corrected the problem. there is a safety issue driving the vehicle that needs to be addressed before someone gets really hurt or killed.
Reported in: HOBOKEN NJ || Crash: N || VIN #: 1C4PJMDS1EW
VEHICLE SPEED CONTROL
tl* the contact owns a 2014 jeep cherokee. the contact stated that while traveling various speeds, the vehicle erroneously accelerated. the contact also stated that the vehicle jerked erratically while shifting. the contact mentioned that the vehicle was previously repaired under nhtsa campaign number 14v293000 (vehicle speed control). the manufacturer was contacted about the failure. the failure mileage was 150.
Reported in: VANCOVER WA || Crash: N || VIN #: 1C4PJLCS1EW
POWER TRAIN
tl* the contact owns a 2014 jeep cherokee. the contact stated that while traveling various speeds, the vehicle erroneously accelerated. the contact also stated that the vehicle jerked erratically while shifting. the contact mentioned that the vehicle was previously repaired under nhtsa campaign number 14v293000 (vehicle speed control). the manufacturer was contacted about the failure. the failure mileage was 150.
Reported in: VANCOVER WA || Crash: N || VIN #: 1C4PJLCS1EW
POWER TRAIN
5/8/14 - transmission stopped working while driving to work. error messages appeared on the dashboard as the accelerator lost all power causing me to force the vehicle off the road. multiple more error messages appeared to service the transmission. rpms had been running high for a few weeks. gears were not shifting properly. vehicle taken to dealership. it was kept for over 2 weeks for repairs. i was told everything was fixed. 6/9/14 - same exact scenario occurred again. this time, the car brought itself to a halt. i was able to get off the road in time. when trying to shift from park to drive you could feel the car shutter. rpms remained extremely high. car was taken back to the dealership for additional inspection repairs. no updates.
Reported in: ATLANTA GA || Crash: N || VIN #: 1C4PJMCS2EW
ENGINE
5/8/14 - transmission stopped working while driving to work. error messages appeared on the dashboard as the accelerator lost all power causing me to force the vehicle off the road. multiple more error messages appeared to service the transmission. rpms had been running high for a few weeks. gears were not shifting properly. vehicle taken to dealership. it was kept for over 2 weeks for repairs. i was told everything was fixed. 6/9/14 - same exact scenario occurred again. this time, the car brought itself to a halt. i was able to get off the road in time. when trying to shift from park to drive you could feel the car shutter. rpms remained extremely high. car was taken back to the dealership for additional inspection repairs. no updates.
Reported in: ATLANTA GA || Crash: N || VIN #: 1C4PJMCS2EW
ENGINE
check engine light came on and vehicle was running rough. problem went away but light remained on. called dealer and we agreed to drive it to see if it acted up again. light went out two days later. at 734 miles i was turning a corner and vehicle acted like it wanted to stall. later that day turned another corner and vehicle stalled. i was able to get it off the side of the road. took about 5 minutes to get it restarted. took to dealer and they found the engine three quarts low on oil. flushed engine and changed oil and filter. at 1522 miles vehicle stalled after turning corner in rush hour traffic. had to push vehicle off of bridge and out of traffic. got it started and took straight to dealer. engine was three quarts low on oil again. engine is currently being replaced under warranty. if vehicle stalls on highway or in heavy traffic somebody could be injured or worse. i understand about bad parts being a certified technician. but if this is a common problem it needs to be addressed.
Reported in: TIFFIN OH || Crash: N || VIN #: 1C4PJMBB9EW
ENGINE
at 30-40mph with 2rmp my i would hear a very loud whistling noise. one day later my car would start kicking back when on the go. two days later, my jeep cherokee would not move at all. i could not put it in drive, park or any other gear. the check engine light came on. few seconds later the on information board said, "transmission problem." i had to call a tow truck to take it back to the dealership.
Reported in: COLUMBIA SC || Crash: N || VIN #: IC4PJLCB5EW
STRUCTURE:BODY
while pulling onto a state highway, my rear liftgate opened on its own, even though it was shut and latched when i initially took off. there were no warning beeps or lights before or during this event. my 35 pound dog was thrown out onto the highway.
Reported in: BROWNSBURG IN || Crash: N || VIN #: 1C4PJMDS2EW
STEERING
tl* the contact owns a 2014 jeep cherokee. the contact stated that the vehicle began to shake excessively whenever the accelerator pedal was engaged from a complete stop. the vehicle was towed back to the dealer since the contact was concerned about the safety risk while driving the vehicle. the failure occurred twice in the first week that the contact purchased the vehicle from the dealer. the dealer did not perform a diagnostic test to determine the cause of failure. the manufacturer was notified of the failure. the approximate failure mileage was 458. updated 08/12/14*lj
Reported in: ALDEN NY || Crash: N || VIN #: 1C4PJMCS0EW
POWER TRAIN
bought a 14/jeep/cherokee sport fwd and started having problems with it a week and a half to two weeks after getting it. on 5/30/14--heard clicking sound from transmission area of vehicle between 30 to 45 mph. also, it would shift hard while accelerating and when down shifting to stop. happened aprox 20-30 times before taking it to service shop. tech told us the transmission was leaking, had no oil. replaced whole transmission they had the car for a week. received vehicle back on 6/7/14. you should know i bought this vehicle on 5/14/14 and it had less than 1500 miles. thought i was buying a good vehicle, guess i was wrong, again!!! 6/21/14--had my car back for only a week, started hearing a grinding sound in the front end, thought it was my brakes or rotors. while i was driving home from work on 6/21/14 at 1:00 am, i heard a loud bang, then a clanking sound; car stalled, pressed on gas pedal would not go, coasted into an empty parking lot. put the vehicle in park and it turned off, let sit for 10-15 minutes. my mom came and picked me up, i started car for her and when i put the vehicle in drive, would not move and only heard clanking and a bang sound. left car in parking lot until morning then had it towed to dealerships service dept to be checked out. of course this happened on a sunday so will not know anything until monday. not happy with this car. going back to where i bought it and going to ask them to take it back and to refund me everything i put into it thus far. not happy!! :-(
Reported in: PENSACOLA FL || Crash: N || VIN #: 1C4PJLAB4EW
ENGINE
when quickly accelerating from a complete stop (such as pressing the gas pedal all the way down), my 2014 jeep cherokee(3.2l w/ active drive i) significantly shakes from left-to-right similar to where a wheel would be out of balance. this seems to affect performance as well, where the vehicle lags to pick up speed right away, which is concerning when needing to quickly cross expressway intersections.
Reported in: ROCHESTER MN || Crash: N || VIN #: 1C4PJMDS1EW
FUEL/PROPULSION SYSTEM
when quickly accelerating from a complete stop (such as pressing the gas pedal all the way down), my 2014 jeep cherokee(3.2l w/ active drive i) significantly shakes from left-to-right similar to where a wheel would be out of balance. this seems to affect performance as well, where the vehicle lags to pick up speed right away, which is concerning when needing to quickly cross expressway intersections.
Reported in: ROCHESTER MN || Crash: N || VIN #: 1C4PJMDS1EW
POWER TRAIN
when quickly accelerating from a complete stop (such as pressing the gas pedal all the way down), my 2014 jeep cherokee(3.2l w/ active drive i) significantly shakes from left-to-right similar to where a wheel would be out of balance. this seems to affect performance as well, where the vehicle lags to pick up speed right away, which is concerning when needing to quickly cross expressway intersections.
Reported in: ROCHESTER MN || Crash: N || VIN #: 1C4PJMDS1EW
POWER TRAIN
the vehicle from the time we purchased it from the dealer has had a transmission shifting problem. the problem shifting happens between 1st and 2nd gear and also when you go to stop. recently while driving the transmission seemed to slip and the vehicle was not engaged causing us to pull over to the side of the road. the engine was revving but the transmission was no longer engaged. vehicle was turned off and restarted which we then put the car in drive and moved onto the roadway again. i have brought the vehicle to the dealer for this twice before. on the first visit the dealership said to just drive it and it will smooth out. on the second visit the dealership gave us the first software update which was done in april of this year, but it only lasted around a month or two. the problem is back again and i have made another appointment to bring it in on thursday, july 3rd for another software update.
Reported in: PALM COAST FL || Crash: N || VIN #:
UNKNOWN OR OTHER
i have filed a complaint here regarding transmission wobble/ shudder in second gear that started at about 2000 miles prior to my second issue i am having now.my cherokee vehicle now shudders all the time and it has just developed a lag in acceleration.i feel like it is the transmission causing both problems.the delay in acceleration is present depending on the gear and speed that the vehicle may be in.the delay has happened when trying to pull out onto highway only to have vehicle pause for at least a second maybe two before it finally will accelerate,allowing traffic behind me at highway speeds to have to avoid my vehicle because of this delay,this has happened several times.had trans flash done prior at dealer and did nothing to fix the wobble/shudder.had shudder documented while i drove vehicle with dealer tech in car.chrysler now told the dealership that this shudder is a characteristic design of vehicle and that i should accept this and nothing's wrong,this is not acceptable,the delay and shudder are dangerous and distracting while driving and will affect resale value. i had the shudder documented by a a.s.e certified technician that said to bring back to dealer for further diagnostic.a different dealer recommended to drive for another 1000 miles and see if it goes away,this will be the 5th time vehicle has been at the dealership.i believe chrysler jeep has no fix for this,and are behind evasive and dishonest concerning these complaints,as other owners have had transmissions and axels replaced and still have the shudder and or delay.thank you.
Reported in: PLAINFIELD NJ || Crash: N || VIN #: 1C4PJMCS5EW
POWER TRAIN
i have filed a complaint here regarding transmission wobble/ shudder in second gear that started at about 2000 miles prior to my second issue i am having now.my cherokee vehicle now shudders all the time and it has just developed a lag in acceleration.i feel like it is the transmission causing both problems.the delay in acceleration is present depending on the gear and speed that the vehicle may be in.the delay has happened when trying to pull out onto highway only to have vehicle pause for at least a second maybe two before it finally will accelerate,allowing traffic behind me at highway speeds to have to avoid my vehicle because of this delay,this has happened several times.had trans flash done prior at dealer and did nothing to fix the wobble/shudder.had shudder documented while i drove vehicle with dealer tech in car.chrysler now told the dealership that this shudder is a characteristic design of vehicle and that i should accept this and nothing's wrong,this is not acceptable,the delay and shudder are dangerous and distracting while driving and will affect resale value. i had the shudder documented by a a.s.e certified technician that said to bring back to dealer for further diagnostic.a different dealer recommended to drive for another 1000 miles and see if it goes away,this will be the 5th time vehicle has been at the dealership.i believe chrysler jeep has no fix for this,and are behind evasive and dishonest concerning these complaints,as other owners have had transmissions and axels replaced and still have the shudder and or delay.thank you.
Reported in: PLAINFIELD NJ || Crash: N || VIN #: 1C4PJMCS5EW
ENGINE
the first issue arose as the vehicle was being backed out of a driveway. while still in motion, the vehicle produced an audible and visual collision alert with no obstructions present. the vehicle stopped suddenly, partially in the roadway, shifted to neutral and shut the motor off. it was necessary to cycle the vehicle through stop-accessory-run and back to accessory before the vehicle could be placed in park. once in park, the information center (evic) read "battery voltage low". after returning to the stop position the vehicle was restarted and the malfunction indicator (mil) remained illuminated. scrolling to the battery status on the evic showed a reading of 13.9v, within a normal range. the vehicle was placed in drive and operated properly, except for the mil for 24-hours with multiple starts and stops. the following day, upon starting the vehicle, again an audible and visual alarm sounded and the vehicle shut down completely, with the evic reading 4-wheel drive unavailable. it then changed to adaptive cruise unavailable, then forward collision warning unavailable. an indicator light with an exclamation mark stated that service was required. again, the vehicle was cycled through the stop-accessory-run sequence without the break depressed to re-set the electrical sequencing. the vehicle was restarted and only the mil remained illuminated. the vehicle was then able to be put in gear and returned to service. both occurrences took in excess of one minute to return the vehicle to operational, and had they happened in an active traffic area, would have left the vehicle a sitting duck for oncoming vehicles. the dealership has been notified and an appointment scheduled to address the issues. no repairs completed to date; owner advised that the vehicle is still able to be driven, but to keep the phone number to roadside assistance handy.
Reported in: FRENCHVILLE ME || Crash: N || VIN #: 1C4PJMDS2EW
POWER TRAIN
the first issue arose as the vehicle was being backed out of a driveway. while still in motion, the vehicle produced an audible and visual collision alert with no obstructions present. the vehicle stopped suddenly, partially in the roadway, shifted to neutral and shut the motor off. it was necessary to cycle the vehicle through stop-accessory-run and back to accessory before the vehicle could be placed in park. once in park, the information center (evic) read "battery voltage low". after returning to the stop position the vehicle was restarted and the malfunction indicator (mil) remained illuminated. scrolling to the battery status on the evic showed a reading of 13.9v, within a normal range. the vehicle was placed in drive and operated properly, except for the mil for 24-hours with multiple starts and stops. the following day, upon starting the vehicle, again an audible and visual alarm sounded and the vehicle shut down completely, with the evic reading 4-wheel drive unavailable. it then changed to adaptive cruise unavailable, then forward collision warning unavailable. an indicator light with an exclamation mark stated that service was required. again, the vehicle was cycled through the stop-accessory-run sequence without the break depressed to re-set the electrical sequencing. the vehicle was restarted and only the mil remained illuminated. the vehicle was then able to be put in gear and returned to service. both occurrences took in excess of one minute to return the vehicle to operational, and had they happened in an active traffic area, would have left the vehicle a sitting duck for oncoming vehicles. the dealership has been notified and an appointment scheduled to address the issues. no repairs completed to date; owner advised that the vehicle is still able to be driven, but to keep the phone number to roadside assistance handy.
Reported in: FRENCHVILLE ME || Crash: N || VIN #: 1C4PJMDS2EW
UNKNOWN OR OTHER
the first issue arose as the vehicle was being backed out of a driveway. while still in motion, the vehicle produced an audible and visual collision alert with no obstructions present. the vehicle stopped suddenly, partially in the roadway, shifted to neutral and shut the motor off. it was necessary to cycle the vehicle through stop-accessory-run and back to accessory before the vehicle could be placed in park. once in park, the information center (evic) read "battery voltage low". after returning to the stop position the vehicle was restarted and the malfunction indicator (mil) remained illuminated. scrolling to the battery status on the evic showed a reading of 13.9v, within a normal range. the vehicle was placed in drive and operated properly, except for the mil for 24-hours with multiple starts and stops. the following day, upon starting the vehicle, again an audible and visual alarm sounded and the vehicle shut down completely, with the evic reading 4-wheel drive unavailable. it then changed to adaptive cruise unavailable, then forward collision warning unavailable. an indicator light with an exclamation mark stated that service was required. again, the vehicle was cycled through the stop-accessory-run sequence without the break depressed to re-set the electrical sequencing. the vehicle was restarted and only the mil remained illuminated. the vehicle was then able to be put in gear and returned to service. both occurrences took in excess of one minute to return the vehicle to operational, and had they happened in an active traffic area, would have left the vehicle a sitting duck for oncoming vehicles. the dealership has been notified and an appointment scheduled to address the issues. no repairs completed to date; owner advised that the vehicle is still able to be driven, but to keep the phone number to roadside assistance handy.
Reported in: FRENCHVILLE ME || Crash: N || VIN #: 1C4PJMDS2EW
POWER TRAIN
update on my vehicle.....i just had to take my vehicle back in on 6/22/14 and heard back from the service center on 6/23/14. apparently somehow my passenger side axle broke which caused the loud bang and my vehicle to stop running and/or from going into gear. they are not sure what caused this or why. now they have to replace it. i got my vehicle back on 6/25/14 and it does not drive the same, does not have that smooth shifting like it did before, and can still hear a very faint clinging sound when driving. i do not feel safe with this vehicle any longer. it really upsets me that the manufacture let something like this get passed them. they need to do a better job on inspecting these vehicles before they send them out to consumers and do a better job on inspecting all parts. this incident along with my last one i posted about my transmission were told to the manufacture. now i really do not feel safe with this car, really i don't.
Reported in: PENSACOLA FL || Crash: N || VIN #: 1C4PJLAB4EW
POWER TRAIN
2014 jeep cherokee latitude has had transmission problems since i bought it. did one software update on 12/2014 which did not fix the problem. another software update was performed on 05/14 but has not resolved the issue yet. car jerks in low gears (1-3) but now it also makes a metallic noise when going from p to r and into d modes. it is also jerking when i apply the brakes and the engine starts downshifting. both software updates have not resolved the problem, but the last one ( transmission tsb 21-018-14 flash) has added new problems to the car.
Reported in: MIAMI FL || Crash: N || VIN #: 1C4PJLCB5EW
ELECTRICAL SYSTEM
tl* the contact owns a 2014 jeep cherokee. while accelerating from a complete stop, the vehicle vibrated violently and exhibited delayed acceleration. the contact heard an extremely loud noise outside of the vehicle. the failure occurred whenever the vehicle was in operation. the dealer detected a leak in the exhaust and stated that the transmission functioned normally. the vehicle was not repaired and the manufacturer was notified. the approximate failure mileage was 600.. updated 08-20-14 *bf. updated 09/3/2014 *js
Reported in: UPPER MARLBORO MD || Crash: N || VIN #: 1C4PJMCB2EW
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
tl* the contact owns a 2014 jeep cherokee. while accelerating from a complete stop, the vehicle vibrated violently and exhibited delayed acceleration. the contact heard an extremely loud noise outside of the vehicle. the failure occurred whenever the vehicle was in operation. the dealer detected a leak in the exhaust and stated that the transmission functioned normally. the vehicle was not repaired and the manufacturer was notified. the approximate failure mileage was 600.. updated 08-20-14 *bf. updated 09/3/2014 *js
Reported in: UPPER MARLBORO MD || Crash: N || VIN #: 1C4PJMCB2EW
POWER TRAIN
vehicle would not go into gear. starts but won't move. happened several times.
Reported in: FAIRFIELD PA || Crash: N || VIN #: 1C4PJMCS5EW
POWER TRAIN
subject: 2014 jeep cherokee limited, v-6 engine/9 speed transmission, purchased 2/25/14. current mileage: 3940 miles. this subject automobile is experiencing problems that appear to be associated with the transmission and throttle control. the problems are described as: 1.a subtle chatter in the transmission when accelerating similar to clutch chatter. this occurs in lower gears. this behavior is worse when turning hard left/right when transmission is under an acceleration load. 2.the transmission shifting (up and down shift) can be delayed and very abrupt. in going up a hill, the throttle response is delayed with a following abrupt, head jerking downshift. similar abrupt shifts when upshifting 3.throttle response can be abrupt (surges forward) at light throttle application. this in itself is a safety issue when behind a car at a stop. as the cars in front move forward, a slight throttle response causes the car to lurch forward and accelerate faster than the car in front. this happened to me several times. fortunately, i was far enough behind to not hit the car in front. this issue was brought to the attention of the dealer 6/26/14. dealer stated "could not duplicate concern." this complaint is consistent with other complaints for this issue and automobile. judging by the number of similar complaints, it is strongly suggested that nhtsa look into this matter before there are accidents and/or injuries.
Reported in: CINCINNATI OH || Crash: N || VIN #: 1C4PJMDS7EW
ENGINE
subject: 2014 jeep cherokee limited, v-6 engine/9 speed transmission, purchased 2/25/14. current mileage: 3940 miles. this subject automobile is experiencing problems that appear to be associated with the transmission and throttle control. the problems are described as: 1.a subtle chatter in the transmission when accelerating similar to clutch chatter. this occurs in lower gears. this behavior is worse when turning hard left/right when transmission is under an acceleration load. 2.the transmission shifting (up and down shift) can be delayed and very abrupt. in going up a hill, the throttle response is delayed with a following abrupt, head jerking downshift. similar abrupt shifts when upshifting 3.throttle response can be abrupt (surges forward) at light throttle application. this in itself is a safety issue when behind a car at a stop. as the cars in front move forward, a slight throttle response causes the car to lurch forward and accelerate faster than the car in front. this happened to me several times. fortunately, i was far enough behind to not hit the car in front. this issue was brought to the attention of the dealer 6/26/14. dealer stated "could not duplicate concern." this complaint is consistent with other complaints for this issue and automobile. judging by the number of similar complaints, it is strongly suggested that nhtsa look into this matter before there are accidents and/or injuries.
Reported in: CINCINNATI OH || Crash: N || VIN #: 1C4PJMDS7EW
FUEL/PROPULSION SYSTEM
subject: 2014 jeep cherokee limited, v-6 engine/9 speed transmission, purchased 2/25/14. current mileage: 3940 miles. this subject automobile is experiencing problems that appear to be associated with the transmission and throttle control. the problems are described as: 1.a subtle chatter in the transmission when accelerating similar to clutch chatter. this occurs in lower gears. this behavior is worse when turning hard left/right when transmission is under an acceleration load. 2.the transmission shifting (up and down shift) can be delayed and very abrupt. in going up a hill, the throttle response is delayed with a following abrupt, head jerking downshift. similar abrupt shifts when upshifting 3.throttle response can be abrupt (surges forward) at light throttle application. this in itself is a safety issue when behind a car at a stop. as the cars in front move forward, a slight throttle response causes the car to lurch forward and accelerate faster than the car in front. this happened to me several times. fortunately, i was far enough behind to not hit the car in front. this issue was brought to the attention of the dealer 6/26/14. dealer stated "could not duplicate concern." this complaint is consistent with other complaints for this issue and automobile. judging by the number of similar complaints, it is strongly suggested that nhtsa look into this matter before there are accidents and/or injuries.
Reported in: CINCINNATI OH || Crash: N || VIN #: 1C4PJMDS7EW
POWER TRAIN
vehicle was purchased new. jeep cherokee 2014. service transmission light comes on. vehicle will suddenly not accelerate. this occurs randomly and creates a very unsafe driving condition. most especially when merging into traffic.chrysler is aware but will not recall. 2 updates so far. vehicle continues to experience the problem.
Reported in: DICKSON TN || Crash: N || VIN #: 1C4PJLCS1EW
POWER TRAIN
while sitting on an incline at a stop light, our brand new 2014 jeep cherokee that had only bought 2 days before shifted in to neutral on its own and rolled backwards when the gas was pressed. we had to shift the transmission into manual and back to auto several times to get the gears to catch. luckily no one was injured and we did not roll backwards into traffic. after that incident the transmission was sluggish and would not shift gears properly.
Reported in: COVINGTON VA || Crash: N || VIN #: 1C4PJMAB5EW
POWER TRAIN
the car gave a message that the transmission needed service. it then drove a few more miles and then stopped allowing me to accelerate. it was like it was in neutral but the engine would not rev. it did let me drive again after shutting down the car but the pattern continued until we dropped it off at the dealer. we needed to turn the car off and on several times. there was also an unknown smell that came and went.
Reported in: EAST SYRACUSE NY || Crash: N || VIN #:
VEHICLE SPEED CONTROL
the car gave a message that the transmission needed service. it then drove a few more miles and then stopped allowing me to accelerate. it was like it was in neutral but the engine would not rev. it did let me drive again after shutting down the car but the pattern continued until we dropped it off at the dealer. we needed to turn the car off and on several times. there was also an unknown smell that came and went.
Reported in: EAST SYRACUSE NY || Crash: N || VIN #:
ENGINE
after 2 days owning this vehicle the transmission began to have issues shifting from park to drive and reverse. i also got "service transmission" warning lights and "service parking brake" warning lights. the vehicle went in for service and was in the shop for 3 days. 2 months later i had the same issue and the vehicle went in for service for 4 days. 2 months later the vehicle went in for service for the same thing for 8 days. currently the vehicle has been in for service a 4th time for the same thing for 3 days so far. problems range from hesitation and/or jumping into gear from park to drive or reverse, rough shifting at all speeds and parking brake intermittently engaging when placing the vehicle in reverse from park.
Reported in: NEW MARKET MD || Crash: N || VIN #: 1C4PJLCB0EW
UNKNOWN OR OTHER
after 2 days owning this vehicle the transmission began to have issues shifting from park to drive and reverse. i also got "service transmission" warning lights and "service parking brake" warning lights. the vehicle went in for service and was in the shop for 3 days. 2 months later i had the same issue and the vehicle went in for service for 4 days. 2 months later the vehicle went in for service for the same thing for 8 days. currently the vehicle has been in for service a 4th time for the same thing for 3 days so far. problems range from hesitation and/or jumping into gear from park to drive or reverse, rough shifting at all speeds and parking brake intermittently engaging when placing the vehicle in reverse from park.
Reported in: NEW MARKET MD || Crash: N || VIN #: 1C4PJLCB0EW
POWER TRAIN
after 2 days owning this vehicle the transmission began to have issues shifting from park to drive and reverse. i also got "service transmission" warning lights and "service parking brake" warning lights. the vehicle went in for service and was in the shop for 3 days. 2 months later i had the same issue and the vehicle went in for service for 4 days. 2 months later the vehicle went in for service for the same thing for 8 days. currently the vehicle has been in for service a 4th time for the same thing for 3 days so far. problems range from hesitation and/or jumping into gear from park to drive or reverse, rough shifting at all speeds and parking brake intermittently engaging when placing the vehicle in reverse from park.
Reported in: NEW MARKET MD || Crash: N || VIN #: 1C4PJLCB0EW
POWER TRAIN
transmission safety complaint : built 1/2014 delivered 6/2014 purchased jeep cherokee on june 2, 2014 with 170 miles on odometer from capo motors dba orange coast chrysler, jeep ) . returned jeep to sales agent june 10, 2014 complaining of transmission not shifting from forward stopped position correctly .he informed us that transmission must adjust to us. ( 1 ) jeep seems to down shift to a neutral mode even though the transmission indicates jeep is in the drive gear mode. when applying gas to the jeep the transmission hesitates then lunges forward requiring driver to apply the brakes to avoid rear ending vehicle in front. ( 2 ) when applying gas the jeep seems to " quick " shift from lower 1-3 gears to middle gears with excess strong loud force. ( 3 ) when driving down ca. 18 steep mountain two lane highway from 5500 ft. to 1500 ft. .in drive mode the jeep suddenly shifted into neutral when gas was applied rounding a hair pin bend. i could not apply the breaks because of heavy july 4th. boat trailer traffic behind me. i shifted to manual from drive and the number 9 drive mode was indicated. i then move the gear shift to drive minus and 2 mode was indicated. the jeep then lunged to a slower speed. i was able to regain control of jeep to round the bend and immediately pulled to the side of the mountain road. ( 4 ) jeep gets very poor mileage, seems to have high rpm and seems to be stuck in too low of gear on highway. ( 5 ) in city driving any 90 degree stop light turn from a stand still position requires diligence and extreme caution due to transmission hesitation and erratic nature of problem. ( 6 ) transmission oil has had a foul smell at times.
Reported in: DANA POINT CA || Crash: N || VIN #: 1C4PJLCS2EW
POWER TRAIN
within 10 days of the purchase of my new jeep cherokee trailhwak i was traveling slowly through a parking lot and approached a speed bump. after traveling over the speed bump i depressed the accelerator when i noticed the vehicle would not accelerate and the transmission sounded as if it was grinding and almost as of something was loose. that particular issue always happens when traveling over a speed bump. i'm now 7 months into ownership and the transmission is very sluggish. hesitation is normal when accelerating from a stop and really nearly constant. when the car was new i just assumed it was a slow/sluggish transmission but after reading much feedback i understand now it is very common.
Reported in: PHOENIX AZ || Crash: N || VIN #: 1C4PJMBS0EW
ENGINE
faulty transmission
Reported in: ISLIP NY || Crash: N || VIN #: 1C4PJMCS7EW
POWER TRAIN
erratic shifting, both upshifting and downshifting. causes car to jerk forward when down and up shifting. car came to a complete stopped then lunged forward causing me to bump into another car. the car down shifted then felt like it was in neutral then jumped into gear again and jumped forward. this car has less than 4000 miles on it now and has been in the shop twice to address this issue since we had it, but the issue still exist. i am deeply worried about this since my wife is afraid to drive the car at times now. it's not clear what chrysler was thinking when they released vehicles with faulty transmissions. not only is this a safety issue, this problem also devalues the car. who would want to purchase or accept this car as a trade-in with a known transmission problem?
Reported in: BRYANS ROAD MD || Crash: N || VIN #: 1C4PJLDB3EW
POWER TRAIN
as described in previous published complaints, the transmission on my 2014 jeep cherokee trail hawk is malfunctioning (software and/or hardware) almost from the start. the last incident--after a previous service at a jeep dealership--was the worst. while sitting at a stop sign (on my way to another dealership to have the vehicle serviced again for "service transmission" message), the "d" started flashing and the message"shift to p then desired gear" appeared. i followed the message's instructions but as i shifted into "d" the vehicle lunged forward (slightly into the near lane of the cross street). if a pedestrian had been walking in front of the vehicle (crossing the street) at that moment he or she may have been hit. if a car had been passing on the cross street in the near lane there could have been an accident. fiat chrysler delayed the sale of the jeep cherokee because of software problems. it appears to me from this site --(and other jeep cherokee forums) and from fiat chrysler's ceo's own words--that the software problems have not been properly addressed. nhsta needs to act.
Reported in: PORTAGE MI || Crash: N || VIN #: 1C4PJMBS8EW
POWER TRAIN
wobble in front wheels between 1st & 2nd gears, poor transmission shifting
Reported in: BAYSIDE NY || Crash: N || VIN #: 1C4PJMCS8EW
SUSPENSION
wobble in front wheels between 1st & 2nd gears, poor transmission shifting
Reported in: BAYSIDE NY || Crash: N || VIN #: 1C4PJMCS8EW
POWER TRAIN
tl* the contact owns a 2014 jeep cherokee. the contact stated that while driving 35 mph, the vehicle suddenly stalled without warning. the contact also mentioned that the service transmission and the brake warning lights illuminated. the vehicle was towed to the dealer where it was diagnosed that the computer needed to be reset. the vehicle was repaired but the failure recurred. the vehicle was taken back to the dealer, who replaced the entire transmission but the failure reoccurred. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 9,000.
Reported in: AURORA CO || Crash: N || VIN #: 1C4PJMAB9EW
POWER TRAIN:AUTOMATIC TRANSMISSION
tl* the contact owns a 2014 jeep cherokee. the contact stated that while driving 35 mph, the vehicle suddenly stalled without warning. the contact also mentioned that the service transmission and the brake warning lights illuminated. the vehicle was towed to the dealer where it was diagnosed that the computer needed to be reset. the vehicle was repaired but the failure recurred. the vehicle was taken back to the dealer, who replaced the entire transmission but the failure reoccurred. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 9,000.
Reported in: AURORA CO || Crash: N || VIN #: 1C4PJMAB9EW
POWER TRAIN
when we bought the 2014 jeep cherokee it was new. there was no issue with the transmission until we had owned it for about a month. then it started having a rough shimmy as it searched for the correct gear going from 0 to 10 mph and then 10 to 20 mph. once it reaches about 25 miles per hour there is no issue with the shifting. we have had it back to the dealership 3 times. each time they said it was fixed, but upon leaving the lot, it did the same thing i had taken it in for to begin with. with jeep's update, we now have a long pause going up hill before it gives a rough shift at about 5 mph and then continues to shimmy at 10 to 20 mph. i was told on the third visit they would submit a report to the manufacturer to see what the next step should be to fix the jeep since the updates did not work. however, they tried the same thing again and said they thought it was fixed, but it wasn't. upon completion of the second visit i was told it needed to get use to my driving pattern? what exactly does that mean? what if more than one of us drive the vehicle? i am getting the run-around from jeep on a product they shouldn't have sold me in the first place. everything i read prior to the purchase raved about the 9 speed transmission. unfortunately, that was incorrect since the transmissions in the 2014 jeep cherokees all have the same issue and jeep doesn't really know how to fix them. i believe i need a new transmission; but will have to force jeep to do it and hope it works. my time is work something - just fix it. it's a lemon in my opinion.
Reported in: BLUE SPRINGS MO || Crash: N || VIN #: 1C4PJMDS8EW
POWER TRAIN
the 9-spd automatic will rev high in first gear until the vehilce is steady at 10 mph and slam hard into second gear. shifting from second gear to third is rough as well. happens every day upon engine start. when the car has been warmed up from driving for approximately 15 minutes it goes away, but begins again upon being shut off and cooled down. this rough shifting is potentially damaging/destroying the automatic transmissin and causes the driver/passengers to "jerk around" in their seats.
Reported in: OKLAHOMA CITY OK || Crash: N || VIN #: 1C4PJLDB0EW
ENGINE
the 9-spd automatic will rev high in first gear until the vehilce is steady at 10 mph and slam hard into second gear. shifting from second gear to third is rough as well. happens every day upon engine start. when the car has been warmed up from driving for approximately 15 minutes it goes away, but begins again upon being shut off and cooled down. this rough shifting is potentially damaging/destroying the automatic transmissin and causes the driver/passengers to "jerk around" in their seats.
Reported in: OKLAHOMA CITY OK || Crash: N || VIN #: 1C4PJLDB0EW
POWER TRAIN
when car was shifting gears it jerked the whole car and them the screen said service transmission. tried pushing on the gas to go and would barely move. tried switching to neutral and then drive again and could push the pedal to the floor and no power. then put the car in neutral restarted the car and got a little power back but would not go into reverse. the screen kept saying when tried to put into reverse to put it in park and them select gear but would not go into reverse. finally made it home and turned the car off for a bit and restarted and it would let us go into reverse but still has transmission light on. i took the vehicle back a few days after i bought it and told them it was not shifting right. they told me there were some updates and fixed them but it never fixed it. i am very disappointed with jeep knowing they had an issue and still put their cars out there to be sold. i wish people were honest and not sell vehicles that have known issues!
Reported in: ARLINGTON TX || Crash: N || VIN #:
POWER TRAIN
while fully locked in park, the vehicle suddenly rolled backward, into a lake, running over my foot, and dragging me into the lake, in 8-10 feet of water. when the vehicle was pulled out of the water, it was still locked in park, but the wheels rolled freely.
Reported in: GANSEVOORT NY || Crash: Y || VIN #:
UNKNOWN OR OTHER
jeep transmission does not shift smoothly it pounds into gear and doesnt shift at times.this has happened alot.incident happened in july 2014 when we were driving it stalled check engine light and transmission lights ( maybe same ) came on and we were nearly hit on road by another car.happened again too a few times called jeep they said to drive it down to dealer and that they were having numerous problems with jeep cherokees,.we opted to have it flat bed with a tow truck to dealer as it was unsafe to drive. car is in shop almost a week and dealer called says they reprogramed transmission and it is being test driven at dealer but still bangs into gear and is rough they actually say it will need to get used to driver and stop thuds into gear.unreal ! they actually said this with a new 37,000 suv. its clear this jeep model was not tested rushed to market and is a sever safety issue.we are actually afraid to drive this jeep !
Reported in: HAUPPAUGE NY || Crash: N || VIN #: 1C4PJMCB2EW
POWER TRAIN
jeep transmission does not shift smoothly it pounds into gear and doesnt shift at times.this has happened alot.incident happened in july 2014 when we were driving it stalled check engine light and transmission lights ( maybe same ) came on and we were nearly hit on road by another car.happened again too a few times called jeep they said to drive it down to dealer and that they were having numerous problems with jeep cherokees,.we opted to have it flat bed with a tow truck to dealer as it was unsafe to drive. car is in shop almost a week and dealer called says they reprogramed transmission and it is being test driven at dealer but still bangs into gear and is rough they actually say it will need to get used to driver and stop thuds into gear.unreal ! they actually said this with a new 37,000 suv. its clear this jeep model was not tested rushed to market and is a sever safety issue.we are actually afraid to drive this jeep !
Reported in: HAUPPAUGE NY || Crash: N || VIN #: 1C4PJMCB2EW
POWER TRAIN
while driving on freeway smelled burning oil smell and smoke in cabin of car. at first stoplight off freeway smoke was visually evident at right front wheel area and smell of burning oil increased. i got out of car and looked under right front side and noticed oil or grease on catalytic converter.
Reported in: SUN CITY WEST AZ || Crash: N || VIN #: 1C4RJFCM5EC
FUEL/PROPULSION SYSTEM
while driving on freeway smelled burning oil smell and smoke in cabin of car. at first stoplight off freeway smoke was visually evident at right front wheel area and smell of burning oil increased. i got out of car and looked under right front side and noticed oil or grease on catalytic converter.
Reported in: SUN CITY WEST AZ || Crash: N || VIN #: 1C4RJFCM5EC
POWER TRAIN
this is the second incident of this nature. while driving at 75 mph on the interstate, the vehicle lost all drive to the wheels. the vehicle was coasting, with heavy traffic coming from behind. the vehicle was essentially dead on the highway. my wife managed to coast to the shoulder. the vehicle check engine light was on as well a message to "service transmission". the vehicle had to be placed on a flat bed and taken to the dealer. this is not the only incident involving these vehicles. there is a serious problem with the 9 speed transmission, as there have been three technical service bulletins, from chrysler, and our vehicle has had all of them performed. the vehicle is still at the dealers so i am unable to advise what, if any corrective action will be taken. i do know my wife was scared to death when she found herself basically immobile in heavy car and truck traffic, approaching her from the rear at 75 mph.
Reported in: SUMMERSET SD || Crash: N || VIN #: 1C4PJMBS2EW
POWER TRAIN
have experienced horrible shifting problems since i drove the 2014 jeep cherokee trailhawk off the lot. jerks forward from stop and at different gear changes. believe this will cause additional damage to already poor performing transmission. hesitates gear change some times when on highway that could be dangerous. two days ago started vehicle and placed in reverse. jeep slammed into gear and engine light came on. light saying to put vehicle back on park came on. i did this and then put the vehicle back into drive. pressed gas and vehicle went backwards. had to be towed to the dealer. dealer is still evaluating vehicle and has done a software update. i asked about the jerky shifting and they are saying it is normal for the vehicle. they are being slammed with customer complaints about transmission problems according to the service department rep. calling an improperly performing transmission normal because its happening to most of these vehicles is not acceptable. this is an expensive vehicle and never should have been sold under these conditions. others should know what they are getting into by purchasing one of these and jeep needs to rectify this situation immediately.
Reported in: FORT WORTH TX || Crash: N || VIN #: 1C4PJMBS7EW
UNKNOWN OR OTHER
at 1300 miles, our brand new jeep cherokee began to wobble between 15-20 mph while on a trip. we stopped at the closest jeep dealer, who knew right away what the problem was- warped axles from the factory. we were told it was safe, and returned home. our dealer replaced the axles. no fix. the wobbling began to get worse. took to dealer. rear engine mount replaced (torque strut). no fix. returned to dealer. dealer had no clue. the regional chrysler rep drove it, who subsequently hung up the phone on me after telling me that i needed to change how i drive, and this is normal for this vehicle. i assure you- this is not normal! now we are stuck. dealer won't fix, or replace. star case is all but closed on us. i am afraid to operate this vehicle. an "unknown" wobble is a serious safety risk to myself, my family, and other drivers. after scouring the internet, and seeing this is a huge problem, i believe these vehicles need to be taken off the road until the "unknown" wobble problem is corrected.
Reported in: HAYWARD WI || Crash: N || VIN #: 1C4PJMCB7EW
ELECTRONIC STABILITY CONTROL
1. bell for key in ignition comes on, but key is out. 2. print out says, four wheel drive temporarily unavailable. 3. active handling icon stays lit. (car has already been into dealer for this. computer was re-flashed.) 4. cruise control will not come on. 5. i have still not received my mulroney sticker for my vehicle
Reported in: FORT MYERS FL || Crash: N || VIN #: 1C4PJMCS7EW
POWER TRAIN
the car suffers from poor shifting characteristics. it experiences extreme lag between the time the accelerator is depressed and the time that the engine responds. shifts to allow passing activities on the highway are especially problematic, as its ability to provide good response/power when attempting to pass at speed is, in a word, crap. the car experiences shift delays when attempting to accelerate from 40+ to 60+, it experiences lag and then sudden acceleration when attempting to maintain speed or accelerate while going uphill, and it experiences slow response off of stops unless the gas pedal is floored. because of its uncertain acceleration response, it is extremely difficult to be comfortable driving this vehicle. jeep needs to recall the car and perform actual qc testing on the transmission. it is simply awful and a dangerous piece of equipment to have on the road.
Reported in: MEDIA PA || Crash: N || VIN #: 1C4PJMCS1EW
VEHICLE SPEED CONTROL
i drive a 2014 jeep cherokee with standard cruise control which they refer to as electronic speed control or esc. the car manual states that once the cruising speed is set, it can be reduced in 1 mph increments by pressing the "set -" button. it doesn't indicate that pressing that button could result in more rapid deceleration of the vehicle or that it might actually cause the system to apply the brakes. on other vehicles i've owned, pressing and holding the "set -" button simply cause the engine to back down and the vehicle essentially coasts until the button is released at a new, lower set cruising speed. however, on a number of occasions while using esc i have held the "set -" down hoping to decrease speed by a few miles an hour. what has actually happened in those instances is that after a second or so, the vehicle begins rapidly decelerating and it appears the brakes are activated by the system. as you can imagine, that could be a very dangerous outcome if the driver doesn't know it's coming and there is other traffic following behind. i'm fortunate there was no traffic following me on the occasions on which this occurred. i went back and reread the manual on the use of esc and saw no reference to rapid deceleration or brake applications in this scenario. i then e-mailed chrysler about it, and finally received a response telling me that when using the adaptive cruise control ("acc") system, hlding down the "set -" button will result in deceleration in increments of 5 mph, though it doesn't refer to application of the brakes by the system. however, i don't use the acc system which is activated by a separate button. either i have a malfunction of the esc system or chrysler has failed to disclose a very important piece of safety information as to the function of the esc feature in the manual, and i'm lucky it didn't get me into a serious accident.
Reported in: JOHNSTON IA || Crash: N || VIN #: 1C4PJLDS5EW
ENGINE
tl* the contact owns a 2014 jeep cherokee. the contact stated that the gear indicator on the gear box began to blink and the service engine indicator illuminated intermittently. the vehicle stalled while making a left turn at an unknown speed, but was able to be restarted. the dealer stated that the fuel pump needed to be replaced. the vehicle was repaired, but the failure recurred. while driving 70 mph, the speed reduced on its own and the vehicle stalled again. the vehicle was able to be restarted and was taken to the dealer for diagnostic testing. the vin was not included in nhtsa campaign number: 14v293000 (vehicle speed control). the vehicle was not repaired and the manufacturer was notified. the failure mileage was unknown.
Reported in: WAUKEGEN IL || Crash: N || VIN #: 1C4PJMDS5EW
FUEL/PROPULSION SYSTEM
tl* the contact owns a 2014 jeep cherokee. the contact stated that the gear indicator on the gear box began to blink and the service engine indicator illuminated intermittently. the vehicle stalled while making a left turn at an unknown speed, but was able to be restarted. the dealer stated that the fuel pump needed to be replaced. the vehicle was repaired, but the failure recurred. while driving 70 mph, the speed reduced on its own and the vehicle stalled again. the vehicle was able to be restarted and was taken to the dealer for diagnostic testing. the vin was not included in nhtsa campaign number: 14v293000 (vehicle speed control). the vehicle was not repaired and the manufacturer was notified. the failure mileage was unknown.
Reported in: WAUKEGEN IL || Crash: N || VIN #: 1C4PJMDS5EW
SERVICE BRAKES, HYDRAULIC
tl* the contact owns a 2014 jeep cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. the manufacturer was not notified. the contact had not experienced a failure. updated 09/05/14*lj
Reported in: TROY NY || Crash: N || VIN #: 1C4RJFBG0EC
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
tl* the contact owns a 2014 jeep cherokee. whenever the front driver and passenger seat heaters were activated and set at any level, an extremely high voltage of heat would penetrate through the seat cushion. there were no injuries. the dealer stated that the temperature controls functioned properly. the manufacturer was notified. the approximate failure mileage was 4.
Reported in: WESTBURY NY || Crash: N || VIN #: 1C4PJMCS3EW
POWER TRAIN
tl* the contact owns a 2014 jeep cherokee. while driving 24 mph or less, the vehicle failed to decelerate when the accelerator pedal was released. the contact was able to stop the vehicle by depressing the brake pedal. the vehicle was taken to the dealer for diagnostic testing. the vehicle was not repaired and the manufacturer was notified. the approximate failure mileage was 434.
Reported in: ELMA NY || Crash: N || VIN #: 1C4PJLCB9EW
POWER TRAIN
incident occurred on freeway while traveling at 70 mph. was traveling in the #1 lane and encountered a slower moving vehicle. changed to the #2 and accelerated, but got no response from the vehicle. the freeway at this portion is a downgrade so vehicle was able to coast downhill. i accelerated again and vehicle failed to accelerate. a "service transmission soon" message was displayed on dashboard. i exited the freeway and came to a complete stop at the bottom of the offramp. i pressed the gas, while in drive, and the vehicle did not move. placed in park and then back in drive and the vehicle did not respond. placed vehicle in park and shut it down and restarted vehicle and it did struggle to move forward several feet. placed vehicle in reverse and it did not respond. repeated sequence of turning it off and back on and the vehicle responded. placed vehicle in drive and it did not respond. repeated sequence and vehicle finally moved forward. was able to slowly drive vehicle to dealership. after half a day dealership stated "chrysler" told them to wiggle the cables and see if any of them are loose. after they determined the cables were not loose they installed the new transmission updates and cleared the error codes. service tech stated the problem should not happen again. so far i have not experienced any other failure with the transmission.
Reported in: VICTORVILLE CA || Crash: N || VIN #:
VEHICLE SPEED CONTROL
incident occurred on freeway while traveling at 70 mph. was traveling in the #1 lane and encountered a slower moving vehicle. changed to the #2 and accelerated, but got no response from the vehicle. the freeway at this portion is a downgrade so vehicle was able to coast downhill. i accelerated again and vehicle failed to accelerate. a "service transmission soon" message was displayed on dashboard. i exited the freeway and came to a complete stop at the bottom of the offramp. i pressed the gas, while in drive, and the vehicle did not move. placed in park and then back in drive and the vehicle did not respond. placed vehicle in park and shut it down and restarted vehicle and it did struggle to move forward several feet. placed vehicle in reverse and it did not respond. repeated sequence of turning it off and back on and the vehicle responded. placed vehicle in drive and it did not respond. repeated sequence and vehicle finally moved forward. was able to slowly drive vehicle to dealership. after half a day dealership stated "chrysler" told them to wiggle the cables and see if any of them are loose. after they determined the cables were not loose they installed the new transmission updates and cleared the error codes. service tech stated the problem should not happen again. so far i have not experienced any other failure with the transmission.
Reported in: VICTORVILLE CA || Crash: N || VIN #:
POWER TRAIN
transmission slipping and sluggish, eventually failed to shift into any gear.
Reported in: PLYMOUTH MA || Crash: N || VIN #: 1C4PJMDS4EW
UNKNOWN OR OTHER
vehicle is shifting very hard in low gears, and jumping into a faster drive on long down hill runs. took the car back to the dealer, and they claim they know about this problem and updated the computer. the car still has the same problems.
Reported in: COLLEGEVILLE PA || Crash: N || VIN #: 1C4P3LDSOEW
UNKNOWN OR OTHER
wobble between 15-20 mph i didn't notice it until 2 days after purchase in november of 2013. it's now been 10 months with no fix. i've seen many people having the same issue on jeep forums. some had axles replaced, and some had both axles and transmissions replaced. nothing seems to fix the problem. jeep has to be aware of the problem but i can't even get an acknowledgement that they know problem exists much less a fix. who knows what damage this could be doing to parts on the front end. how about jeep just admitting there is a problem and they are working on a fix!
Reported in: MUKWONAGO WI || Crash: N || VIN #: 1C4PJMDB2EW
POWER TRAIN
about 7am on august 3, 2014, i was operating the above vehicle in light traffic on a divided highway. while traveling at about 20mph,the vehicle suddenly bucked and the transmission light came and a message came on stating to put the vehicle into park. at the same time, the power steering also stopped working. i pulled the vehicle over to the side of the road and put the vehicle into park. i waited a period of time before i attempted to put the car back into drive. at this time the check engine light was flashing and the display was flashing in red to check transmission. the drive button was flashing when i re-engaged the car into drive. the engine sounded like it was revving and the vehicle would not go above 5mph. i was less than a mile from home and traffic was light so i drove it back to my house. the vehicle was towed back to the dealership where they explained that this is a "software problem". i am notifying the ntsb as this seems to be a major problem with this vehicle that should most certainly be a mandatory safety recall if this "software problem" is affecting other vehicles. i would not want to see someone experience this problem on the highway.
Reported in: CANTON MA || Crash: N || VIN #: 1C4PJMDB2EW
STEERING
this is a followup complaint to (odi number) 10618847. a phone call was made to ntsb referring to this incident (ref 670186). today while driving in traffic and at an intersection, the 2014 jeep cherokee i was driving bucked violently then stalled. the power steering stopped working and the vehicle was brought to a stop. when i restarted the vehicle, it was not capable of exceeding 3-4mph even though the engine was revving. the boston police responded as i was in a dangerous location and waited with me for an hour until aaa could tow my vehicle back to the dealership. the check engine light and service transmission message appeared on the dashboard. the vehicle was towed to the dealership just days ago under identical circumstances. the last time the dealership performed a 'software update' and assured me that with the new software this problem could not happen again. any assistance you could provide would be very much appreciated.
Reported in: CANTON MA || Crash: N || VIN #: 1C4PJMDB2EW
POWER TRAIN
this is a followup complaint to (odi number) 10618847. a phone call was made to ntsb referring to this incident (ref 670186). today while driving in traffic and at an intersection, the 2014 jeep cherokee i was driving bucked violently then stalled. the power steering stopped working and the vehicle was brought to a stop. when i restarted the vehicle, it was not capable of exceeding 3-4mph even though the engine was revving. the boston police responded as i was in a dangerous location and waited with me for an hour until aaa could tow my vehicle back to the dealership. the check engine light and service transmission message appeared on the dashboard. the vehicle was towed to the dealership just days ago under identical circumstances. the last time the dealership performed a 'software update' and assured me that with the new software this problem could not happen again. any assistance you could provide would be very much appreciated.
Reported in: CANTON MA || Crash: N || VIN #: 1C4PJMDB2EW
STEERING
2014 jeep cherokee latitude v6 3.2 liter has right front wheel shimmy on right hand turns and on acceleration after stops. dealer said that this is normal due to torque of engine and horse power of engine.
Reported in: TOLEDO OH || Crash: N || VIN #: 1C4PJMCS6EW
ELECTRICAL SYSTEM
i am a nurse and travel for a living. on my way home from assignment in wv. just outside a bowling green on i65. my car jerked then lost all power. engine light, service transmission light and battery lights all came on. i was going 70 miles an hour. i had no acceleration. i coasted to the shoulder, across 3 lanes of interstate. i attempted jeeps emergency number but got the unable to connect voice mail, after 5 minutes my car restarted. i remained on right side of road. 65 miles later and 15 miles from nashville the car jerked and i lost the ability to accelerate once again. i pulled over and the car restarted. i am now in a hotel for the third night and unable to get home. i took my car to jeep this morning to be serviced. i was told a computer malfunction caused the problem. the dealer did not offer to pay for rental car, hotel ect. the new part is supposed to be here tuesday. no i was not killed or involved in a crash however, i can think of several scenarios where i easily could have been in a horrible crash. what if the new module is also bad i asked. it's like my new laptop i was told. sometimes they just break.
Reported in: GULF SHORES AL || Crash: N || VIN #: 1C4PJLCSXEW
ENGINE
i am a nurse and travel for a living. on my way home from assignment in wv. just outside a bowling green on i65. my car jerked then lost all power. engine light, service transmission light and battery lights all came on. i was going 70 miles an hour. i had no acceleration. i coasted to the shoulder, across 3 lanes of interstate. i attempted jeeps emergency number but got the unable to connect voice mail, after 5 minutes my car restarted. i remained on right side of road. 65 miles later and 15 miles from nashville the car jerked and i lost the ability to accelerate once again. i pulled over and the car restarted. i am now in a hotel for the third night and unable to get home. i took my car to jeep this morning to be serviced. i was told a computer malfunction caused the problem. the dealer did not offer to pay for rental car, hotel ect. the new part is supposed to be here tuesday. no i was not killed or involved in a crash however, i can think of several scenarios where i easily could have been in a horrible crash. what if the new module is also bad i asked. it's like my new laptop i was told. sometimes they just break.
Reported in: GULF SHORES AL || Crash: N || VIN #: 1C4PJLCSXEW
FUEL/PROPULSION SYSTEM
i am a nurse and travel for a living. on my way home from assignment in wv. just outside a bowling green on i65. my car jerked then lost all power. engine light, service transmission light and battery lights all came on. i was going 70 miles an hour. i had no acceleration. i coasted to the shoulder, across 3 lanes of interstate. i attempted jeeps emergency number but got the unable to connect voice mail, after 5 minutes my car restarted. i remained on right side of road. 65 miles later and 15 miles from nashville the car jerked and i lost the ability to accelerate once again. i pulled over and the car restarted. i am now in a hotel for the third night and unable to get home. i took my car to jeep this morning to be serviced. i was told a computer malfunction caused the problem. the dealer did not offer to pay for rental car, hotel ect. the new part is supposed to be here tuesday. no i was not killed or involved in a crash however, i can think of several scenarios where i easily could have been in a horrible crash. what if the new module is also bad i asked. it's like my new laptop i was told. sometimes they just break.
Reported in: GULF SHORES AL || Crash: N || VIN #: 1C4PJLCSXEW
VEHICLE SPEED CONTROL
transmission light came simultaneously with car losing ability to shift gear, move forward or reverse. i was in a precarious situation as i was on a heavily traveled road. car is being towed to dealership. this is a brand new car and clearly there is a dangerous issue with the transmission of this car. i am very concerned to drive this vehicle, even after the car has any necessary repairs. i believe this car is a poses a serious safety threat due to its inability to gain speed or change gears at critical times.
Reported in: UNION NJ || Crash: N || VIN #: 1C4PJMAB1EW
UNKNOWN OR OTHER
transmission light came simultaneously with car losing ability to shift gear, move forward or reverse. i was in a precarious situation as i was on a heavily traveled road. car is being towed to dealership. this is a brand new car and clearly there is a dangerous issue with the transmission of this car. i am very concerned to drive this vehicle, even after the car has any necessary repairs. i believe this car is a poses a serious safety threat due to its inability to gain speed or change gears at critical times.
Reported in: UNION NJ || Crash: N || VIN #: 1C4PJMAB1EW
STEERING
at low speed turns, left and right, ie in a parking lot or turning at an intersection, popping and groaning from front suspension/steering assembly. very audible and ratcheting feel can be felt in the frame and steering wheel. not an issue when driving straight or at speed. first trip to dealer...could not duplicate. next day, after contacting jeep consumer service, the jeep was taken back to the dealer and i test drove the vehicle in the parking lot for the service consultant. the popping/groaning noise was evident in every turn and the car was taken into the service area for suspected "suspension" problem. next day contact with dealer...they think it is either the axles or transmission. called jeep and they called dealership. i was then told by jeep they were replacing the axles. subsequent msg from service department confirmed they were changing the right front axle but it was back ordered. now two days...no jeep, no transportation, no loaner. i am a master army aviator with thirty years of flying. i know when a machine is broke or about to be.
Reported in: GATESVILLE TX || Crash: N || VIN #: 1C4PJMCS4EW
POWER TRAIN
at low speed turns, left and right, ie in a parking lot or turning at an intersection, popping and groaning from front suspension/steering assembly. very audible and ratcheting feel can be felt in the frame and steering wheel. not an issue when driving straight or at speed. first trip to dealer...could not duplicate. next day, after contacting jeep consumer service, the jeep was taken back to the dealer and i test drove the vehicle in the parking lot for the service consultant. the popping/groaning noise was evident in every turn and the car was taken into the service area for suspected "suspension" problem. next day contact with dealer...they think it is either the axles or transmission. called jeep and they called dealership. i was then told by jeep they were replacing the axles. subsequent msg from service department confirmed they were changing the right front axle but it was back ordered. now two days...no jeep, no transportation, no loaner. i am a master army aviator with thirty years of flying. i know when a machine is broke or about to be.
Reported in: GATESVILLE TX || Crash: N || VIN #: 1C4PJMCS4EW
SUSPENSION
at low speed turns, left and right, ie in a parking lot or turning at an intersection, popping and groaning from front suspension/steering assembly. very audible and ratcheting feel can be felt in the frame and steering wheel. not an issue when driving straight or at speed. first trip to dealer...could not duplicate. next day, after contacting jeep consumer service, the jeep was taken back to the dealer and i test drove the vehicle in the parking lot for the service consultant. the popping/groaning noise was evident in every turn and the car was taken into the service area for suspected "suspension" problem. next day contact with dealer...they think it is either the axles or transmission. called jeep and they called dealership. i was then told by jeep they were replacing the axles. subsequent msg from service department confirmed they were changing the right front axle but it was back ordered. now two days...no jeep, no transportation, no loaner. i am a master army aviator with thirty years of flying. i know when a machine is broke or about to be.
Reported in: GATESVILLE TX || Crash: N || VIN #: 1C4PJMCS4EW
SERVICE BRAKES
received notification of safety recall p14/nhtsa 14v-154 in may, 2014. called the dealer. they put the vehicle on list and promised to call when they received parts. multiple calls to dealer have yielded no results. i am told repeatedly that i am on list and they will call when the parts come in. received 2nd recall notice for same recall: p14/nhtsa 14v-154 august 12, 2014. again i called the dealer with no results. i am continually told i am on list and they will be in touch.
Reported in: MIDDLEBURY CT || Crash: N || VIN #: 1C4RJFBG9EC
POWER TRAIN
2014 jeep cherokee limited, 6 cylinder, purchased on april 21, 2014 with 321 miles on it. there was a slight shimmy in the front end that they told us was a flat spot in the tire that would work itself out and the transmission would have to "learn" my way of driving. on may 30,tt 2217 miles i brought the vehicle back tot he dealer for hesitation in the transmission and shuttering and grinding in the front end. the jeep has been back to the dealer 6 times for shuttering and grinding in the front end when proceeding from stop or low speed after being on the highway at a constant speed for several miles. shuttering can happen when turning or going straight. i have also reported several transmission issues to them with the cars inability to downshift going up a hill and or to up shift when coasting down hills. at one time as i was entering the highway, i tried to accelerate to 55 and the car would not go over 30 mph. i'm glad there were two lanes or i would have been rear ended. car was very jerky when proceeding from a stop and would often suddenly jerk forward after a hesitation to even move. car has been reprogrammed 3 times, had a new valve body installed, a new transmission installed and two new axles installed two days after the axles were installed the shuttering and hesitation in transmission started again. dealer has failed to get back to me.
Reported in: WESTFORD MA || Crash: N || VIN #: 1C4PJMDS1EW
UNKNOWN OR OTHER
2014 jeep cherokee limited, 6 cylinder, purchased on april 21, 2014 with 321 miles on it. there was a slight shimmy in the front end that they told us was a flat spot in the tire that would work itself out and the transmission would have to "learn" my way of driving. on may 30,tt 2217 miles i brought the vehicle back tot he dealer for hesitation in the transmission and shuttering and grinding in the front end. the jeep has been back to the dealer 6 times for shuttering and grinding in the front end when proceeding from stop or low speed after being on the highway at a constant speed for several miles. shuttering can happen when turning or going straight. i have also reported several transmission issues to them with the cars inability to downshift going up a hill and or to up shift when coasting down hills. at one time as i was entering the highway, i tried to accelerate to 55 and the car would not go over 30 mph. i'm glad there were two lanes or i would have been rear ended. car was very jerky when proceeding from a stop and would often suddenly jerk forward after a hesitation to even move. car has been reprogrammed 3 times, had a new valve body installed, a new transmission installed and two new axles installed two days after the axles were installed the shuttering and hesitation in transmission started again. dealer has failed to get back to me.
Reported in: WESTFORD MA || Crash: N || VIN #: 1C4PJMDS1EW
SUSPENSION
2014 jeep cherokee limited, 6 cylinder, purchased on april 21, 2014 with 321 miles on it. there was a slight shimmy in the front end that they told us was a flat spot in the tire that would work itself out and the transmission would have to "learn" my way of driving. on may 30,tt 2217 miles i brought the vehicle back tot he dealer for hesitation in the transmission and shuttering and grinding in the front end. the jeep has been back to the dealer 6 times for shuttering and grinding in the front end when proceeding from stop or low speed after being on the highway at a constant speed for several miles. shuttering can happen when turning or going straight. i have also reported several transmission issues to them with the cars inability to downshift going up a hill and or to up shift when coasting down hills. at one time as i was entering the highway, i tried to accelerate to 55 and the car would not go over 30 mph. i'm glad there were two lanes or i would have been rear ended. car was very jerky when proceeding from a stop and would often suddenly jerk forward after a hesitation to even move. car has been reprogrammed 3 times, had a new valve body installed, a new transmission installed and two new axles installed two days after the axles were installed the shuttering and hesitation in transmission started again. dealer has failed to get back to me.
Reported in: WESTFORD MA || Crash: N || VIN #: 1C4PJMDS1EW
SERVICE BRAKES
jeep has recall for a shield to be placed over brake booster. while inspecting dealer found that master brake cylinder has a leak. informed by dealer within the next couple of days i would have lost all breaks while driving. part is on back order which seems very strange. have checked around the county and no one has this part and everyone shows an expected shipping from the manufacture not until september. this could be a huge safety problem for jeep. i feel this should be looked into at the earliest possible time.
Reported in: ST. CHARLES IL || Crash: N || VIN #: 1C4RJFCG9EC
CHILD SEAT
fraying of the harness straps near the seat base
Reported in: WILLISTON ND || Crash: N || VIN #:
UNKNOWN OR OTHER
while slowing/breaking/decelerating from any speed that has cause vehicle to be in gear 5+, around 35-25mph, transmission will downshift from 5-4 and vehicle will surge. vehicle will not decelerate, transmission remains in gear 4 and rpm remains 2k. excessive pressure is required on brake to slow vehicle. if break is not applied, vehicle will not slow down and will maintain 25mph for extended period of time. measured distance i obtained was 0.4 mile before engine rpm began to decrease below 2k and vehicle began to slow without brake pressure.
Reported in: WEST MELBOURNE FL || Crash: N || VIN #: 1C4PJLCB3EW
POWER TRAIN
while slowing/breaking/decelerating from any speed that has cause vehicle to be in gear 5+, around 35-25mph, transmission will downshift from 5-4 and vehicle will surge. vehicle will not decelerate, transmission remains in gear 4 and rpm remains 2k. excessive pressure is required on brake to slow vehicle. if break is not applied, vehicle will not slow down and will maintain 25mph for extended period of time. measured distance i obtained was 0.4 mile before engine rpm began to decrease below 2k and vehicle began to slow without brake pressure.
Reported in: WEST MELBOURNE FL || Crash: N || VIN #: 1C4PJLCB3EW
ENGINE
while slowing/breaking/decelerating from any speed that has cause vehicle to be in gear 5+, around 35-25mph, transmission will downshift from 5-4 and vehicle will surge. vehicle will not decelerate, transmission remains in gear 4 and rpm remains 2k. excessive pressure is required on brake to slow vehicle. if break is not applied, vehicle will not slow down and will maintain 25mph for extended period of time. measured distance i obtained was 0.4 mile before engine rpm began to decrease below 2k and vehicle began to slow without brake pressure.
Reported in: WEST MELBOURNE FL || Crash: N || VIN #: 1C4PJLCB3EW
AIR BAGS
service airbag light will periodically go on and off. contacted dealer who replaced sensors in both passenger and driver side seatbelts but this did not fix issue. dealer now will be removing seats to trace wires for system to look for loose connections. while the light is on the dealer has stated that the airbags may fail to deploy.
Reported in: WEST DUNDEE IL || Crash: N || VIN #: 1C4PJMCS5EW
POWER TRAIN
i went to shift vehicle into drive, vehicle would not shift into any gear. turned the vehicle on and off three times, on the third attempt i managed to get in to shift into drive. vehicles transmission service and check engine lights came on stating "service transmission start from park with vehicle at zero speed." when i had shifted through to drive to move the vehicle the transmission made a clunking sound like it had fallen out of the jeep. i drove it 3 miles to my house only going 30 mph. when i got home i attempted to put the vehicle into park and the transmission would not move past neutral. i attempted to remove key 4-5 times and because of this the dash lights had stayed on. i disconnected the battery and had the vehicle towed to the dealership the next day.
Reported in: GLENVILLE NY || Crash: N || VIN #: 1C4PJMBS5EW
ENGINE
i went to shift vehicle into drive, vehicle would not shift into any gear. turned the vehicle on and off three times, on the third attempt i managed to get in to shift into drive. vehicles transmission service and check engine lights came on stating "service transmission start from park with vehicle at zero speed." when i had shifted through to drive to move the vehicle the transmission made a clunking sound like it had fallen out of the jeep. i drove it 3 miles to my house only going 30 mph. when i got home i attempted to put the vehicle into park and the transmission would not move past neutral. i attempted to remove key 4-5 times and because of this the dash lights had stayed on. i disconnected the battery and had the vehicle towed to the dealership the next day.
Reported in: GLENVILLE NY || Crash: N || VIN #: 1C4PJMBS5EW
ELECTRICAL SYSTEM
i went to shift vehicle into drive, vehicle would not shift into any gear. turned the vehicle on and off three times, on the third attempt i managed to get in to shift into drive. vehicles transmission service and check engine lights came on stating "service transmission start from park with vehicle at zero speed." when i had shifted through to drive to move the vehicle the transmission made a clunking sound like it had fallen out of the jeep. i drove it 3 miles to my house only going 30 mph. when i got home i attempted to put the vehicle into park and the transmission would not move past neutral. i attempted to remove key 4-5 times and because of this the dash lights had stayed on. i disconnected the battery and had the vehicle towed to the dealership the next day.
Reported in: GLENVILLE NY || Crash: N || VIN #: 1C4PJMBS5EW
SERVICE BRAKES
went in to stateline for a brake booster recall after receiving a letter stating the part was in. after sitting for an hour, i was then told i did not have a part there and i would have to wait for a letter. another words the dealership gave my part away and a 2nd letter has never come in the mail. the brake booster has never been fixed.
Reported in: WAXHAW NC || Crash: N || VIN #: 1C4RJEAG5EC
POWER TRAIN
vehicle was having severe issues shifting gears. transmission warning light came on, less than a mile later the malfunction indicator light came on. vehicle then lost 4wd capability. vehicle seemed to stall out and max out at 20 mph. car stopped a few blocks from my house while in a turning lane. turned the car off and turned it back on, was able to barely make it home. luckily, it was late night and no traffic. could've cause a big accident. the vehicle sits here at the house right now because it will not run. calling the dealership when they open tomorrow to try and find a resolution.
Reported in: DENVER CO || Crash: N || VIN #: 1C4PJMCBXEW
ENGINE
vehicle was having severe issues shifting gears. transmission warning light came on, less than a mile later the malfunction indicator light came on. vehicle then lost 4wd capability. vehicle seemed to stall out and max out at 20 mph. car stopped a few blocks from my house while in a turning lane. turned the car off and turned it back on, was able to barely make it home. luckily, it was late night and no traffic. could've cause a big accident. the vehicle sits here at the house right now because it will not run. calling the dealership when they open tomorrow to try and find a resolution.
Reported in: DENVER CO || Crash: N || VIN #: 1C4PJMCBXEW
SUSPENSION
front end axle boot leak and subsequent shake/vibration in front end on acceleration and right turns mostly. went into "limp mode" upon driving during low speeds on more than one occasion with check engine and service transmission lights coming on. no good computer history stored in engine computer to determine problem even happened. shake has continued even with replacement of both front axles. limp mode and warning lights haven't happened since transmission wiring harness and transmission computer were replaced . has been serviced by two local dealerships for over a month and have had customer service contact with chrysler/jeep customer service about issues since transmission problems. engaged in lemon law action because purchase dealer has stated on more than one occasion that the shake is a characteristic of the 2014 model of jeep cherokee, "all of them have it on their lot" so there is nothing to fix. i just don't want this to be a larger issue with more vehicles involved so i am reporting my problems.
Reported in: LANSING MI || Crash: N || VIN #: 1C4PJMDS4EW
ENGINE
front end axle boot leak and subsequent shake/vibration in front end on acceleration and right turns mostly. went into "limp mode" upon driving during low speeds on more than one occasion with check engine and service transmission lights coming on. no good computer history stored in engine computer to determine problem even happened. shake has continued even with replacement of both front axles. limp mode and warning lights haven't happened since transmission wiring harness and transmission computer were replaced . has been serviced by two local dealerships for over a month and have had customer service contact with chrysler/jeep customer service about issues since transmission problems. engaged in lemon law action because purchase dealer has stated on more than one occasion that the shake is a characteristic of the 2014 model of jeep cherokee, "all of them have it on their lot" so there is nothing to fix. i just don't want this to be a larger issue with more vehicles involved so i am reporting my problems.
Reported in: LANSING MI || Crash: N || VIN #: 1C4PJMDS4EW
UNKNOWN OR OTHER
front end axle boot leak and subsequent shake/vibration in front end on acceleration and right turns mostly. went into "limp mode" upon driving during low speeds on more than one occasion with check engine and service transmission lights coming on. no good computer history stored in engine computer to determine problem even happened. shake has continued even with replacement of both front axles. limp mode and warning lights haven't happened since transmission wiring harness and transmission computer were replaced . has been serviced by two local dealerships for over a month and have had customer service contact with chrysler/jeep customer service about issues since transmission problems. engaged in lemon law action because purchase dealer has stated on more than one occasion that the shake is a characteristic of the 2014 model of jeep cherokee, "all of them have it on their lot" so there is nothing to fix. i just don't want this to be a larger issue with more vehicles involved so i am reporting my problems.
Reported in: LANSING MI || Crash: N || VIN #: 1C4PJMDS4EW
WHEELS
when you step on the accelorator from 0mph the car stutters and shakes for a few mph until you get to about 15-20mph and then it drives like normal.
Reported in: FREEHOLD NJ || Crash: N || VIN #: 1C4PJMCS4EW
POWER TRAIN
when you step on the accelorator from 0mph the car stutters and shakes for a few mph until you get to about 15-20mph and then it drives like normal.
Reported in: FREEHOLD NJ || Crash: N || VIN #: 1C4PJMCS4EW
ENGINE
when you step on the accelorator from 0mph the car stutters and shakes for a few mph until you get to about 15-20mph and then it drives like normal.
Reported in: FREEHOLD NJ || Crash: N || VIN #: 1C4PJMCS4EW
ENGINE
i was driving with my two young children through town. we were turning left on a busy city street when my vehicle would not accelerate and was only able to creep through the intersection at less than 5 mph. we were nearly t-boned on the side where my 4 yr old child was seated. the service transmission message light came on and car became inoperable! it had to be towed to the dealership. dealership had to completely replace transmission. they outright lied and denied any knowledge of transmission issues with this vehicle. in conjunction, they could and did not answer any questions regarding the new transmission and if it was any different than the one that failed. to top it off my car was returned to me with several new scratches, an extra part left under the hood, and a broken hood latch. i drove the vehicle home on a highway in this condition and thank goodness the hood did not fly open. this issue with the transmission is deadly! someone will be seriously hurt or killed because of this defect! please do not purchase this car.
Reported in: WINDSOR CO || Crash: N || VIN #: 1C4PJMDS7EW
POWER TRAIN
i was driving with my two young children through town. we were turning left on a busy city street when my vehicle would not accelerate and was only able to creep through the intersection at less than 5 mph. we were nearly t-boned on the side where my 4 yr old child was seated. the service transmission message light came on and car became inoperable! it had to be towed to the dealership. dealership had to completely replace transmission. they outright lied and denied any knowledge of transmission issues with this vehicle. in conjunction, they could and did not answer any questions regarding the new transmission and if it was any different than the one that failed. to top it off my car was returned to me with several new scratches, an extra part left under the hood, and a broken hood latch. i drove the vehicle home on a highway in this condition and thank goodness the hood did not fly open. this issue with the transmission is deadly! someone will be seriously hurt or killed because of this defect! please do not purchase this car.
Reported in: WINDSOR CO || Crash: N || VIN #: 1C4PJMDS7EW
SERVICE BRAKES
tl* the contact owns a 2014 jeep cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the dealer was unable to repair the vehicle for four months because the parts were not available. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Reported in: BURGETTSTOWN PA || Crash: N || VIN #: 1C4RJFJT8EC
UNKNOWN OR OTHER
when starting from a cold start the engine and/or transmission jerks multiple times for the first minute during driving. after the first stop, the car settles down and does not seem to do it again.
Reported in: HAMMOND IN || Crash: N || VIN #: 1C4PJMCSXEW
FUEL/PROPULSION SYSTEM
when starting from a cold start the engine and/or transmission jerks multiple times for the first minute during driving. after the first stop, the car settles down and does not seem to do it again.
Reported in: HAMMOND IN || Crash: N || VIN #: 1C4PJMCSXEW
ENGINE
when starting from a cold start the engine and/or transmission jerks multiple times for the first minute during driving. after the first stop, the car settles down and does not seem to do it again.
Reported in: HAMMOND IN || Crash: N || VIN #: 1C4PJMCSXEW
FUEL/PROPULSION SYSTEM
on occaision when accelerating the car seems to be in limbo, not accelerating and losing speed slightly.
Reported in: HAMMOND IN || Crash: N || VIN #: 1C4PJMCSXEW
VEHICLE SPEED CONTROL
on occaision when accelerating the car seems to be in limbo, not accelerating and losing speed slightly.
Reported in: HAMMOND IN || Crash: N || VIN #: 1C4PJMCSXEW
ENGINE
on occaision when accelerating the car seems to be in limbo, not accelerating and losing speed slightly.
Reported in: HAMMOND IN || Crash: N || VIN #: 1C4PJMCSXEW
SUSPENSION
when accelerating from 5 to 10 mph there is a shake in the front end of the car, after speeding up it seems to disappear. i have found several links where people are having the same issue.
Reported in: CALHAN CO || Crash: N || VIN #: 1C4PJMDS4EW
STEERING
when accelerating from 5 to 10 mph there is a shake in the front end of the car, after speeding up it seems to disappear. i have found several links where people are having the same issue.
Reported in: CALHAN CO || Crash: N || VIN #: 1C4PJMDS4EW
SERVICE BRAKES
we received a safety recall notice (p14/nhtsa 14v-154) from chrysler several months ago and have been unable to schedule an appointment with our dealer for necessary repairs. the dealer informs us that spare parts arrive sporadically and in small quantities. i have spoken with chrysler's recall assistance center about their tepid response to the safety issue and their need to dramatically increase allocations with approaching cold weather. their representative would provide no assurances that production would be increased to meet demand. i am roughly #210 on the list for repairs at my dealership. accordingly i am registering a complaint about chrysler's poor response to this safety issue.
Reported in: OAKTON VA || Crash: N || VIN #: 1C4RJFBT9EC
FUEL/PROPULSION SYSTEM
when starting vehicle from a stop (not initial start up), the jeep has a tenancy to loose power and becomes unresponsive from the gas peddle. when this happens, i have to just let off the gas and then give it 2-3 seconds before being able to have acceleration power. needless to say, i have to give much more room when turning. along with this issue, i have a issue with power when driving (again after stopping, never initial start and drive) where the engine revs high, even when i let off the gas, and it does not increase speed, and looses speed and power. i do the same thing where i let off the gas for a few seconds till the rpm drops and then can resume driving again.
Reported in: HUNTSVILLE AL || Crash: N || VIN #: 1C4PJMDS7EW
ELECTRONIC STABILITY CONTROL
when starting vehicle from a stop (not initial start up), the jeep has a tenancy to loose power and becomes unresponsive from the gas peddle. when this happens, i have to just let off the gas and then give it 2-3 seconds before being able to have acceleration power. needless to say, i have to give much more room when turning. along with this issue, i have a issue with power when driving (again after stopping, never initial start and drive) where the engine revs high, even when i let off the gas, and it does not increase speed, and looses speed and power. i do the same thing where i let off the gas for a few seconds till the rpm drops and then can resume driving again.
Reported in: HUNTSVILLE AL || Crash: N || VIN #: 1C4PJMDS7EW
UNKNOWN OR OTHER
when starting vehicle from a stop (not initial start up), the jeep has a tenancy to loose power and becomes unresponsive from the gas peddle. when this happens, i have to just let off the gas and then give it 2-3 seconds before being able to have acceleration power. needless to say, i have to give much more room when turning. along with this issue, i have a issue with power when driving (again after stopping, never initial start and drive) where the engine revs high, even when i let off the gas, and it does not increase speed, and looses speed and power. i do the same thing where i let off the gas for a few seconds till the rpm drops and then can resume driving again.
Reported in: HUNTSVILLE AL || Crash: N || VIN #: 1C4PJMDS7EW
UNKNOWN OR OTHER
there is a recall on this vehicle that shows on your website was dated 5/14/14. i was not notified by chrysler until july 2014 of the recall. i took it into the dealer as it indicates there is a brake booster safety issue. the dealer ordered parts july 30, 2014 and as of today are saying they still cannot get parts from chrysler and they don't have any eta on when they will have the parts. the dealer refuses to tell me if the vehicle is safe to drive while waiting on this fix. the recall number is p14/nhtsa 14v-154
Reported in: BRIMFIELD IL || Crash: N || VIN #: 1C4RJFCG9EC
SUSPENSION
tl* the contact owns a 2014 jeep cherokee 4x4. the contact received a notification for recall nhtsa campaign number: 14v392000 (suspension). however, the parts were not available. the contact stated that the manufacturer had exceeded the reasonable amount of time for repair. the dealer stated parts were not available for repair. the manufacturer was made aware of the delay. the vehicle was not repaired. the contact had not experience the failure.
Reported in: LINCOLN NE || Crash: N || VIN #: 1C4PJMBS0EW
POWER TRAIN
took car in in april for steering wheel noise, and there was a slight wobble then when coming out of a turn then. this became more noticeable as the vehicle was driven. took it to another dealership the week of july 21, 2014. at that time new front axles were ordered. took the vehicle in on august 14, 2014 for replacement of front axles. after replacement the concern was worse. they removed axles from a lot vehicle and swapped out. the concern(wobble) is still there. in fact it pretty much happens all the time now when coming out of a turn. a star case was opened with chrysler. received a call today,(september 4,2014) from the service manager and i was told that chrysler engineers were working on a fix for this problem, but not to expect a fix/repair for this for 3-4 months and that they did not think there was a safety issue and that it was safe to drive vehicle. how can they be sure that this is not a safety issue if they don't know what is causing the problem and do not have a solution for this. this is a full time all wheel drive vehicle and if the wheels are not in sync how do we know this will not be a problem when we are on snow covered/slippery roads. because vehicle was purchased in march 2014, it has not been driven on snow cvered/slippery roads.
Reported in: ROSCOMMON MI || Crash: N || VIN #: 1C4PJMAB8EW
UNKNOWN OR OTHER
i received a recall notice for a brake booster in may of this year. i contact my dealer at champion dodge, 9655 firestone blvd, downey, ca 90241, (562) 231-3500 and was told that i should call back at the end of june because they did not have any brake booster in. it was stated that jeep was slow in sending out the parts and so they didnt have a time frame as to when they would get the part. i was also told that no other dealer would have the part because it was the same situation for all dealers. at the end of june i contacted the company again and was told that i needed to have my car brought in first. this was not told to me originally and so more time was wasted as i needed to take the car in for them to determine that it was in fact the brake booster. i took my car in that week and was told that it was the brake booster and my name would be put on a list. in july i called and asked about the brake booster shipment and was told that they had a long list and didnt see my name on the list. so now i am still waiting. i received another recall notice now for the sun visor vanity lamp. since having this car i have received 3 recalls which i have never had before with any other car i have ever owned. i will not be buying a jeep again. please assist me in either canceling out this lease or having these recalls fixed. i have also already experienced the brakes being put on by itself while driving my vehicle and it flashes "brake" on the dashboard. thank you.
Reported in: WHITTIER CA || Crash: N || VIN #: 1C4RJFCG7EC
SERVICE BRAKES
i received a recall notice for a brake booster in may of this year. i contact my dealer at champion dodge, 9655 firestone blvd, downey, ca 90241, (562) 231-3500 and was told that i should call back at the end of june because they did not have any brake booster in. it was stated that jeep was slow in sending out the parts and so they didnt have a time frame as to when they would get the part. i was also told that no other dealer would have the part because it was the same situation for all dealers. at the end of june i contacted the company again and was told that i needed to have my car brought in first. this was not told to me originally and so more time was wasted as i needed to take the car in for them to determine that it was in fact the brake booster. i took my car in that week and was told that it was the brake booster and my name would be put on a list. in july i called and asked about the brake booster shipment and was told that they had a long list and didnt see my name on the list. so now i am still waiting. i received another recall notice now for the sun visor vanity lamp. since having this car i have received 3 recalls which i have never had before with any other car i have ever owned. i will not be buying a jeep again. please assist me in either canceling out this lease or having these recalls fixed. i have also already experienced the brakes being put on by itself while driving my vehicle and it flashes "brake" on the dashboard. thank you.
Reported in: WHITTIER CA || Crash: N || VIN #: 1C4RJFCG7EC
SERVICE BRAKES
tl-the contact owns a 2014 jeep cherokee. the contact received notification nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. ne
Reported in: BOYNTON BEACH FL || Crash: N || VIN #: 1C4RJFBG1EC
VISIBILITY/WIPER
tl- the contact owns a 2014 jeep cherokee. the contact stated that while at a stop, the accelerator pedal was depressed and the vehicle hesitated to respond before suddenly surging forward. the contact also stated that the vehicle would not operate in reverse or the drive position. the vehicle was restarted but failed to accelerate over 5 mph. the vehicle was towed to the dealer, who diagnosed that the entire transmission needed to be replaced. the vehicle was not repaired. in addition, while operating the vehicle in the rain the windshield defroster was turned on but the fog on the windshield would not evaporate. the contact attempted to wipe the windshield using a cloth on both the inside and the outside of the vehicle but the fog could not be removed. the failure was not diagnose or repaired. the manufacturer was not notified of the failure. the failure mileage was 40. djr
Reported in: PITTSVILLE MA || Crash: N || VIN #: 1C4PJMCS7EW
POWER TRAIN
tl- the contact owns a 2014 jeep cherokee. the contact stated that while at a stop, the accelerator pedal was depressed and the vehicle hesitated to respond before suddenly surging forward. the contact also stated that the vehicle would not operate in reverse or the drive position. the vehicle was restarted but failed to accelerate over 5 mph. the vehicle was towed to the dealer, who diagnosed that the entire transmission needed to be replaced. the vehicle was not repaired. in addition, while operating the vehicle in the rain the windshield defroster was turned on but the fog on the windshield would not evaporate. the contact attempted to wipe the windshield using a cloth on both the inside and the outside of the vehicle but the fog could not be removed. the failure was not diagnose or repaired. the manufacturer was not notified of the failure. the failure mileage was 40. djr
Reported in: PITTSVILLE MA || Crash: N || VIN #: 1C4PJMCS7EW
SERVICE BRAKES
tl-the contact owns a 2014 jeep grand cherokee. the contact received a notification for nhtsa campaign id number: 14v392000 (service brakes) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. djr
Reported in: BROOKLYN NY || Crash: N || VIN #: 1C4RJFAG4EC
ENGINE
tl-the contact owns 2014 jeep cherokee limited. the contact stated that while driving 15 mph, when he accelerated the vehicle it wobbled as if the engine was unstable. the vehicle was taken to dealer mechanic and the diagnosed tire alignment and tire pressure. the vehicle was repaired however the failure has recurred. the recurred failure was not repaired. the manufacturer was not notified about the failure. the approximate failure mileage was 250. lb
Reported in: ERIE PA || Crash: N || VIN #:
WHEELS
tl-the contact owns a 2014 jeep cherokee. the contact stated while driving approximately 15 mph, the front driver's side wheel started to wobble. the failure recurred multiply times and at various speeds. the vehicle was taken to a dealer for diagnostic testing. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 2,000. mf
Reported in: POLAND OH || Crash: N || VIN #: 1C4PJMCB0EW