JAYCO WHITE HAWK 2019

Complete listing of complaints and recalls for this vehicle

4
Complaints
7
Recalls

Complaints & Recalls

4 Complaints 7 Recalls

Official Safety Recalls - Important!

7 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Jayco, Inc.
NHTSA Campaign: 21V425000 SAFETY RECALL
87.6K Vehicles Affected
Recall Date: Jun 4, 2021
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.

Potential Risk:
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
FREE Recall Solution:
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Notice Date: Aug 3, 2021
Recall Date: Jun 4, 2021
Jayco, Inc.
NHTSA Campaign: 21V184000 SAFETY RECALL
18.6K Vehicles Affected
Recall Date: Mar 17, 2021
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2019-2020 Jayco White Hawk, Jay Flight SLX, Jay Feather, and Jay Flight travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.

Potential Risk:
A gas leak can increase the risk of a fire.
FREE Recall Solution:
Jayco will notify owners, and Dometic service centers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. Owner notification letters were mailed on May 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901566.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Mfg Campaign: 9901566
Notice Date: May 3, 2021
Recall Date: Mar 17, 2021
Jayco, Inc.
NHTSA Campaign: 19V873000 SAFETY RECALL
51 Vehicles Affected
Recall Date: Dec 10, 2019
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2019-2020 White Hawk (144) travel trailers, model 24MBH. The rear emergency escape window can not fully open due to the placement of exterior ladder.

Potential Risk:
In the event of an emergency, occupants may not be able to exit through the escape window, increasing risk of injury.
FREE Recall Solution:
Jayco will notify owners, and dealers will remove and relocate the existing ladder to prevent interference with the emergency escape safety window, free of charge. The recall began December 20, 2019. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901503.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Mfg Campaign: 9901503
Notice Date: Dec 20, 2019
Recall Date: Dec 10, 2019
Jayco, Inc.
NHTSA Campaign: 19V516000 SAFETY RECALL
103 Vehicles Affected
Recall Date: Jul 9, 2019
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2019-2020 White Hawk Travel Trailers. The breakaway switch may have been incorrectly wired, which can cause the trailer brakes to not function in the event of a trailer separation from the tow vehicle.

Potential Risk:
If the trailer separates from the tow vehicle, the breakaway switch may not activate the trailer brakes, increasing the risk of a crash.
FREE Recall Solution:
Jayco will notify owners, and dealers will inspect the breakaway switch for proper wiring , rewiring it as necessary, free of charge. The recall began July 12, 2019. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901438.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Mfg Campaign: 9901438
Notice Date: Jul 12, 2019
Recall Date: Jul 9, 2019
Jayco, Inc.
NHTSA Campaign: 18V851000 SAFETY RECALL
149 Vehicles Affected
Recall Date: Nov 30, 2018
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2019 Jayco White Hawk, Jay Flight SLX, and Jay Feather travel trailers. The inner wheel hub bearings may not have been sufficiently greased, which can cause the bearings to overheat and fail.

Potential Risk:
If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash.
FREE Recall Solution:
Jayco will notify owners, and dealers will inspect and repair the hubs and bearings, as necessary, free of charge. The recall began December 21, 2018. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901422.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Mfg Campaign: 9901422
Notice Date: Dec 21, 2018
Recall Date: Nov 30, 2018
Jayco, Inc.
NHTSA Campaign: 18V618000 SAFETY RECALL
416 Vehicles Affected
Recall Date: Sep 12, 2018
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2019 Jayco White Hawk, Jay Flight, and Jay Flight SLX travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.

Potential Risk:
The missing bearing race may cause premature hub bearing failure, possibly resulting in a separation of the hub from the axle, thereby increasing the risk of a crash.
FREE Recall Solution:
Jayco will notify owners, and dealers will replace the defective hubs with new hubs or replace the axles, free of charge. The recall began October 18, 2018. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901410.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Mfg Campaign: 9901410
Notice Date: Oct 18, 2018
Recall Date: Sep 12, 2018
Jayco, Inc.
NHTSA Campaign: 18V449000 SAFETY RECALL
202 Vehicles Affected
Recall Date: Jul 5, 2018
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2019 Jayco White Hawk recreational trailers. The screws that secure the ladder steps to the ladder rail may break, which can cause occupants to fall.

Potential Risk:
If the ladder steps do not remain properly secured when stepped on, the user may fall, increasing the risk of injury.
FREE Recall Solution:
Jayco has notified owners, and dealers will replace the #8 screws with heavier #10 screws, free of charge. The recall began on July 30, 2018. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901404.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Mfg Campaign: 9901404
Notice Date: Jul 30, 2018
Recall Date: Jul 5, 2018

Consumer Complaints

4 Complaints
Jayco, Inc.
Campaign: 11432897 Other
Sep 14, 2021
Defect Description:

EQUIPMENT

Potential Consequences:

The contact owns a 2019 Jayco White Hawk. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated after leaking gas recalls were completed consumer almost had an accident with Truck and RV while pulling the RV. Sway bar was purchased to help stabilize the RV but broke on the way home.

Corrective Action:

The contact owns a 2019 Jayco White Hawk. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated after leaking gas recalls were completed consumer almost had an accident with Truck and RV while pulling the RV. Sway bar was purchased to help stabilize the RV but broke on the way home.

Additional Notes:

The contact owns a 2019 Jayco White Hawk. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated after leaking gas recalls were completed consumer almost had an accident with Truck and RV while pulling the RV. Sway bar was purchased to help stabilize the RV but broke on the way home.

Manufacturer: JAYCO
Mfg Campaign: 11432897
Notice Date: Sep 14, 2021
Recall Date: Sep 14, 2021
Jayco, Inc.
Campaign: 11427419 Other
Aug 2, 2021
Defect Description:

EQUIPMENT

Potential Consequences:

The contact owns a 2019 Jayco White Hawk. The contact received notification for NHTSA Campaign Number: 21V179000 (Equipment) however, the part to do the recall repair was not available. The dealer had been notified about the recall however, the contact was informed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

Corrective Action:

The contact owns a 2019 Jayco White Hawk. The contact received notification for NHTSA Campaign Number: 21V179000 (Equipment) however, the part to do the recall repair was not available. The dealer had been notified about the recall however, the contact was informed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

Additional Notes:

The contact owns a 2019 Jayco White Hawk. The contact received notification for NHTSA Campaign Number: 21V179000 (Equipment) however, the part to do the recall repair was not available. The dealer had been notified about the recall however, the contact was informed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

Manufacturer: JAYCO
Mfg Campaign: 11427419
Notice Date: Aug 2, 2021
Recall Date: Aug 2, 2021
Jayco, Inc.
Campaign: 11424816 Other
Jul 14, 2021
Defect Description:

EQUIPMENT

Potential Consequences:

The contact owns a 2019 Jayco White Hawk. The contact received a recall notification for NHTSA Campaign Number: 21V184000 (Equipment) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The contact was not able to get a dealer to repair the vehicle. Parts distribution disconnect.

Corrective Action:

The contact owns a 2019 Jayco White Hawk. The contact received a recall notification for NHTSA Campaign Number: 21V184000 (Equipment) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The contact was not able to get a dealer to repair the vehicle. Parts distribution disconnect.

Additional Notes:

The contact owns a 2019 Jayco White Hawk. The contact received a recall notification for NHTSA Campaign Number: 21V184000 (Equipment) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The contact was not able to get a dealer to repair the vehicle. Parts distribution disconnect.

Manufacturer: JAYCO
Mfg Campaign: 11424816
Notice Date: Jul 14, 2021
Recall Date: Jul 14, 2021
Jayco, Inc.
Campaign: 11350933 Other
Aug 24, 2020
Defect Description:

SERVICE BRAKES

Potential Consequences:

WHILE DRIVING AT HIGHWAY SPEED, I RECEIVED A WARNING THAT THE TRAILER HAD DISCONNECTED. I HAD NO TRAILER BRAKES ON EITHER AXLE. I LATER TRACED THE PROBLEM TO THE USE OF INSULATION DISPLACEMENT CONNECTORS (IDC) USED ON VERY SMALL WIRE.*DT CONSUMER STATED HE IS UNSURE WEATHER THERE WAS CORROSION BUT BELIEVES MECHANICAL VIBRATION HAS SOMETHING TO DO WITH IT.*JB

Corrective Action:

WHILE DRIVING AT HIGHWAY SPEED, I RECEIVED A WARNING THAT THE TRAILER HAD DISCONNECTED. I HAD NO TRAILER BRAKES ON EITHER AXLE. I LATER TRACED THE PROBLEM TO THE USE OF INSULATION DISPLACEMENT CONNECTORS (IDC) USED ON VERY SMALL WIRE.*DT CONSUMER STATED HE IS UNSURE WEATHER THERE WAS CORROSION BUT BELIEVES MECHANICAL VIBRATION HAS SOMETHING TO DO WITH IT.*JB

Additional Notes:

WHILE DRIVING AT HIGHWAY SPEED, I RECEIVED A WARNING THAT THE TRAILER HAD DISCONNECTED. I HAD NO TRAILER BRAKES ON EITHER AXLE. I LATER TRACED THE PROBLEM TO THE USE OF INSULATION DISPLACEMENT CONNECTORS (IDC) USED ON VERY SMALL WIRE.*DT CONSUMER STATED HE IS UNSURE WEATHER THERE WAS CORROSION BUT BELIEVES MECHANICAL VIBRATION HAS SOMETHING TO DO WITH IT.*JB

Manufacturer: JAYCO
Mfg Campaign: 11350933
Notice Date: Aug 24, 2020
Recall Date: Aug 24, 2020

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