Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2021-2022 Entegra Coach Accolade, Accolade XL, Jayco Seneca, and Seneca Prestige recreational vehicles. The windshield wipers may fail, resulting in reduced driver visibility.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: DTNA FL969 23V-237
Recall Date: Jul 12, 2023
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2022-2023 Entegra Accolade, Accolade XL, Anthem, Aspire, Cornerstone, Emblem, Esteem, Expanse, Expanse LI, Odyssey, Qwest, Reatta, Reatta XL, Jayco Alante, Greyhawk, Greyhawk Prestige, Melbourne, Melbourne Prestige, Precept, Precept Prestige, Redhawk, Redhawk SE, Seneca, Seneca Prestige, and Seneca XT recreational vehicles. The certification labels may be missing the rear Gross Axle Weight Rating (GAWR). As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 9903583
Recall Date: Feb 20, 2023
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2019-2022 Seneca, Seneca Prestige, Entegra Accolade and Accolade XL motorhomes. The tire valve stem extension for the inner wheel may come into contact with the outer wheel rim opening and become damaged.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: FL912 21V-921
Recall Date: Mar 3, 2022
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2021-2022 Entegra Coach Accolade, Accolade XL, Jayco Seneca and Seneca Prestige Class C motorhomes. The steering arm and tie rod bolts may have a defective seam that can fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21V-256/21E029
Recall Date: Feb 3, 2022
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2021-2022 Entegra Coach Accolade, Accolade XL, Jayco Seneca, and Seneca Prestige Class C motorhomes. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21V-369
Recall Date: Feb 2, 2022
Consumer Complaints
2 ComplaintsJayco, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The vehicle sticker states that driver and passenger airbags are standard equipment. There are in fact NO AIRBAGS!! I brought this to the dealers attention at the time of our first service. The dealer said that it was a Freightliner issue and to contact Freightliner. I did so by email. Freightliner stated that their S2RV Chassis have never come with airbags and at this point they have no intention of adding them. I contacted Jayco customer service by email and they said "Its a typo". Jayco has been representing that their Super C Senecas have had driver and passenger airbags since at least 2012. They have not had airbags since Jayco switched to the Freightliner S2RV Chassis.
Corrective Action:
The vehicle sticker states that driver and passenger airbags are standard equipment. There are in fact NO AIRBAGS!! I brought this to the dealers attention at the time of our first service. The dealer said that it was a Freightliner issue and to contact Freightliner. I did so by email. Freightliner stated that their S2RV Chassis have never come with airbags and at this point they have no intention of adding them. I contacted Jayco customer service by email and they said "Its a typo". Jayco has been representing that their Super C Senecas have had driver and passenger airbags since at least 2012. They have not had airbags since Jayco switched to the Freightliner S2RV Chassis.
Additional Notes:
The vehicle sticker states that driver and passenger airbags are standard equipment. There are in fact NO AIRBAGS!! I brought this to the dealers attention at the time of our first service. The dealer said that it was a Freightliner issue and to contact Freightliner. I did so by email. Freightliner stated that their S2RV Chassis have never come with airbags and at this point they have no intention of adding them. I contacted Jayco customer service by email and they said "Its a typo". Jayco has been representing that their Super C Senecas have had driver and passenger airbags since at least 2012. They have not had airbags since Jayco switched to the Freightliner S2RV Chassis.
Mfg Campaign: 11515856
Recall Date: Apr 6, 2023
Jayco, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The Jayco manufacturer window sticker for our newly purchased RV states it has driver and passenger airbags as standard equipment, and we bought the vehicle expecting it to have this safety feature. The vehicle does not have this safety feature and the manufacturer (Jayco) stated they will not do anything to rectify the missing vehicle safety equipment as promised.
Corrective Action:
The Jayco manufacturer window sticker for our newly purchased RV states it has driver and passenger airbags as standard equipment, and we bought the vehicle expecting it to have this safety feature. The vehicle does not have this safety feature and the manufacturer (Jayco) stated they will not do anything to rectify the missing vehicle safety equipment as promised.
Additional Notes:
The Jayco manufacturer window sticker for our newly purchased RV states it has driver and passenger airbags as standard equipment, and we bought the vehicle expecting it to have this safety feature. The vehicle does not have this safety feature and the manufacturer (Jayco) stated they will not do anything to rectify the missing vehicle safety equipment as promised.
Mfg Campaign: 11451930
Recall Date: Feb 14, 2022
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