Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2021-2022 Jayco Atlante, Precept, Precept Prestige, Entegra Emblem, Vision, and Vision XL motorhomes. The rear stabilizer bar attachment brackets may break and separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Ford 22V-731
Recall Date: Mar 30, 2023
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2022-2023 Entegra Accolade, Accolade XL, Anthem, Aspire, Cornerstone, Emblem, Esteem, Expanse, Expanse LI, Odyssey, Qwest, Reatta, Reatta XL, Jayco Alante, Greyhawk, Greyhawk Prestige, Melbourne, Melbourne Prestige, Precept, Precept Prestige, Redhawk, Redhawk SE, Seneca, Seneca Prestige, and Seneca XT recreational vehicles. The certification labels may be missing the rear Gross Axle Weight Rating (GAWR). As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 9903583
Recall Date: Feb 20, 2023
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2020-2022 Jayco Precept motorhomes. The heat shield beneath the storage compartment may not be long enough, which can allow the heat from the exhaust system to melt the storage compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: May 4, 2022
Consumer Complaints
6 ComplaintsJayco, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
[XXX] we were camping in Maryland. I attempted to exit the motorhome through the only exit door. When I turned the door handle to open the door the handle fell off. We were not able to exit the motorhome. I called the RV Office and they sent over a maintenance man who had to open the door from the outside. The back end of the handle fell off the handle. The handle is made from aluminum and the end is rolled over there is a snap ring in a groove as cell. The snap ring groove apparently wore out which caused the whole device to fall apart. This could have been a catastrophic event in the case of an emergency. I could not locate a replacement part in the area where we are camping so I decided to fix it myself. I went to the hardware store and purchased a 5/16 by 18 tap and a drill bit and a washer and a bolt. The entire lock mechanism should be reworked to prevent a possible fatality. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] we were camping in Maryland. I attempted to exit the motorhome through the only exit door. When I turned the door handle to open the door the handle fell off. We were not able to exit the motorhome. I called the RV Office and they sent over a maintenance man who had to open the door from the outside. The back end of the handle fell off the handle. The handle is made from aluminum and the end is rolled over there is a snap ring in a groove as cell. The snap ring groove apparently wore out which caused the whole device to fall apart. This could have been a catastrophic event in the case of an emergency. I could not locate a replacement part in the area where we are camping so I decided to fix it myself. I went to the hardware store and purchased a 5/16 by 18 tap and a drill bit and a washer and a bolt. The entire lock mechanism should be reworked to prevent a possible fatality. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] we were camping in Maryland. I attempted to exit the motorhome through the only exit door. When I turned the door handle to open the door the handle fell off. We were not able to exit the motorhome. I called the RV Office and they sent over a maintenance man who had to open the door from the outside. The back end of the handle fell off the handle. The handle is made from aluminum and the end is rolled over there is a snap ring in a groove as cell. The snap ring groove apparently wore out which caused the whole device to fall apart. This could have been a catastrophic event in the case of an emergency. I could not locate a replacement part in the area where we are camping so I decided to fix it myself. I went to the hardware store and purchased a 5/16 by 18 tap and a drill bit and a washer and a bolt. The entire lock mechanism should be reworked to prevent a possible fatality. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11611227
Recall Date: Aug 27, 2024
Jayco, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
[XXX] we were camping in Maryland. I attempted to exit the motorhome through the only exit door. When I turned the door handle to open the door the handle fell off. We were not able to exit the motorhome. I called the RV Office and they sent over a maintenance man who had to open the door from the outside. The back end of the handle fell off the handle. The handle is made from aluminum and the end is rolled over there is a snap ring in a groove as cell. The snap ring groove apparently wore out which caused the whole device to fall apart. This could have been a catastrophic event in the case of an emergency. I could not locate a replacement part in the area where we are camping so I decided to fix it myself. I went to the hardware store and purchased a 5/16 by 18 tap and a drill bit and a washer and a bolt. The entire lock mechanism should be reworked to prevent a possible fatality. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] we were camping in Maryland. I attempted to exit the motorhome through the only exit door. When I turned the door handle to open the door the handle fell off. We were not able to exit the motorhome. I called the RV Office and they sent over a maintenance man who had to open the door from the outside. The back end of the handle fell off the handle. The handle is made from aluminum and the end is rolled over there is a snap ring in a groove as cell. The snap ring groove apparently wore out which caused the whole device to fall apart. This could have been a catastrophic event in the case of an emergency. I could not locate a replacement part in the area where we are camping so I decided to fix it myself. I went to the hardware store and purchased a 5/16 by 18 tap and a drill bit and a washer and a bolt. The entire lock mechanism should be reworked to prevent a possible fatality. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] we were camping in Maryland. I attempted to exit the motorhome through the only exit door. When I turned the door handle to open the door the handle fell off. We were not able to exit the motorhome. I called the RV Office and they sent over a maintenance man who had to open the door from the outside. The back end of the handle fell off the handle. The handle is made from aluminum and the end is rolled over there is a snap ring in a groove as cell. The snap ring groove apparently wore out which caused the whole device to fall apart. This could have been a catastrophic event in the case of an emergency. I could not locate a replacement part in the area where we are camping so I decided to fix it myself. I went to the hardware store and purchased a 5/16 by 18 tap and a drill bit and a washer and a bolt. The entire lock mechanism should be reworked to prevent a possible fatality. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11611227
Recall Date: Aug 27, 2024
Jayco, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Ever since it was purchased new in 2021, the RV leans excessively to the passenger side even when it is unloaded and not moving. The dealer stated this is normal due to the weight distribution of the interior components. I recently noticed there are signs of the passenger side inner rear tire rubbing on a piece of chassis sheet metal, where the clearance is less than 1" on the passenger side. The same area on the driver side appears normal, with ample clearance (approximately 3-4") and no signs of tire rubbing. I am concerned about the rubbing tire causing a tire blowout. I am also concerned about the vehicle tipping over around a corner due to the preexisting leaning of the coach. The vehicle is available for inspection. On 6/3/24, I started a dialogue with the manufacturer concerning this issue. The manufacturer has not yet inspected the vehicle.
Corrective Action:
Ever since it was purchased new in 2021, the RV leans excessively to the passenger side even when it is unloaded and not moving. The dealer stated this is normal due to the weight distribution of the interior components. I recently noticed there are signs of the passenger side inner rear tire rubbing on a piece of chassis sheet metal, where the clearance is less than 1" on the passenger side. The same area on the driver side appears normal, with ample clearance (approximately 3-4") and no signs of tire rubbing. I am concerned about the rubbing tire causing a tire blowout. I am also concerned about the vehicle tipping over around a corner due to the preexisting leaning of the coach. The vehicle is available for inspection. On 6/3/24, I started a dialogue with the manufacturer concerning this issue. The manufacturer has not yet inspected the vehicle.
Additional Notes:
Ever since it was purchased new in 2021, the RV leans excessively to the passenger side even when it is unloaded and not moving. The dealer stated this is normal due to the weight distribution of the interior components. I recently noticed there are signs of the passenger side inner rear tire rubbing on a piece of chassis sheet metal, where the clearance is less than 1" on the passenger side. The same area on the driver side appears normal, with ample clearance (approximately 3-4") and no signs of tire rubbing. I am concerned about the rubbing tire causing a tire blowout. I am also concerned about the vehicle tipping over around a corner due to the preexisting leaning of the coach. The vehicle is available for inspection. On 6/3/24, I started a dialogue with the manufacturer concerning this issue. The manufacturer has not yet inspected the vehicle.
Mfg Campaign: 11592304
Recall Date: Jun 3, 2024
Jayco, Inc.
Defect Description:
WHEELS
Potential Consequences:
Ever since it was purchased new in 2021, the RV leans excessively to the passenger side even when it is unloaded and not moving. The dealer stated this is normal due to the weight distribution of the interior components. I recently noticed there are signs of the passenger side inner rear tire rubbing on a piece of chassis sheet metal, where the clearance is less than 1" on the passenger side. The same area on the driver side appears normal, with ample clearance (approximately 3-4") and no signs of tire rubbing. I am concerned about the rubbing tire causing a tire blowout. I am also concerned about the vehicle tipping over around a corner due to the preexisting leaning of the coach. The vehicle is available for inspection. On 6/3/24, I started a dialogue with the manufacturer concerning this issue. The manufacturer has not yet inspected the vehicle.
Corrective Action:
Ever since it was purchased new in 2021, the RV leans excessively to the passenger side even when it is unloaded and not moving. The dealer stated this is normal due to the weight distribution of the interior components. I recently noticed there are signs of the passenger side inner rear tire rubbing on a piece of chassis sheet metal, where the clearance is less than 1" on the passenger side. The same area on the driver side appears normal, with ample clearance (approximately 3-4") and no signs of tire rubbing. I am concerned about the rubbing tire causing a tire blowout. I am also concerned about the vehicle tipping over around a corner due to the preexisting leaning of the coach. The vehicle is available for inspection. On 6/3/24, I started a dialogue with the manufacturer concerning this issue. The manufacturer has not yet inspected the vehicle.
Additional Notes:
Ever since it was purchased new in 2021, the RV leans excessively to the passenger side even when it is unloaded and not moving. The dealer stated this is normal due to the weight distribution of the interior components. I recently noticed there are signs of the passenger side inner rear tire rubbing on a piece of chassis sheet metal, where the clearance is less than 1" on the passenger side. The same area on the driver side appears normal, with ample clearance (approximately 3-4") and no signs of tire rubbing. I am concerned about the rubbing tire causing a tire blowout. I am also concerned about the vehicle tipping over around a corner due to the preexisting leaning of the coach. The vehicle is available for inspection. On 6/3/24, I started a dialogue with the manufacturer concerning this issue. The manufacturer has not yet inspected the vehicle.
Mfg Campaign: 11592304
Recall Date: Jun 3, 2024
Jayco, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2022 Jayco Precept RV built on a 2022 Ford F-53 chassis. The contact stated that while her husband was driving 60 MPH, the roller shade located above the windshield unraveled. Due to the failure, her husband's visibility became completely obstructed and he was unable to see anything in front of the RV. The contact and assisted her husband with the roller shade to prevent a potential crash. The contact's husband was able to pull over to the side of the road and used duct tape to secure the roller shade. The manufacturer was notified of the failure and referred the contact and her husband to the local dealer. The RV was taken to a dealer and remained with the dealer. The RV was not repaired. The failure mileage was 7,114.
Corrective Action:
The contact owns a 2022 Jayco Precept RV built on a 2022 Ford F-53 chassis. The contact stated that while her husband was driving 60 MPH, the roller shade located above the windshield unraveled. Due to the failure, her husband's visibility became completely obstructed and he was unable to see anything in front of the RV. The contact and assisted her husband with the roller shade to prevent a potential crash. The contact's husband was able to pull over to the side of the road and used duct tape to secure the roller shade. The manufacturer was notified of the failure and referred the contact and her husband to the local dealer. The RV was taken to a dealer and remained with the dealer. The RV was not repaired. The failure mileage was 7,114.
Additional Notes:
The contact owns a 2022 Jayco Precept RV built on a 2022 Ford F-53 chassis. The contact stated that while her husband was driving 60 MPH, the roller shade located above the windshield unraveled. Due to the failure, her husband's visibility became completely obstructed and he was unable to see anything in front of the RV. The contact and assisted her husband with the roller shade to prevent a potential crash. The contact's husband was able to pull over to the side of the road and used duct tape to secure the roller shade. The manufacturer was notified of the failure and referred the contact and her husband to the local dealer. The RV was taken to a dealer and remained with the dealer. The RV was not repaired. The failure mileage was 7,114.
Mfg Campaign: 11538313
Recall Date: Aug 14, 2023
Jayco, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
After filling our motorhome with fuel and driving on a trip, we noticed a check engine light that came on. I noticed a smell of gas but couldn’t pin point where it was coming from at that time. We ordered a code reader and it showed a large EVAP leak code which seemed to be there for a while but looked like it was cleared previously. Could still smell gas, so husband went under motorhome and smell got worse. Saw fuel leaking from filler hose that goes into fuel tank and no clamps in this particular area that was leaking fuel.
Corrective Action:
After filling our motorhome with fuel and driving on a trip, we noticed a check engine light that came on. I noticed a smell of gas but couldn’t pin point where it was coming from at that time. We ordered a code reader and it showed a large EVAP leak code which seemed to be there for a while but looked like it was cleared previously. Could still smell gas, so husband went under motorhome and smell got worse. Saw fuel leaking from filler hose that goes into fuel tank and no clamps in this particular area that was leaking fuel.
Additional Notes:
After filling our motorhome with fuel and driving on a trip, we noticed a check engine light that came on. I noticed a smell of gas but couldn’t pin point where it was coming from at that time. We ordered a code reader and it showed a large EVAP leak code which seemed to be there for a while but looked like it was cleared previously. Could still smell gas, so husband went under motorhome and smell got worse. Saw fuel leaking from filler hose that goes into fuel tank and no clamps in this particular area that was leaking fuel.
Mfg Campaign: 11467768
Recall Date: Jun 6, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury