Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2014-2018 Precept motorhomes built on Ford F53 chassis. The hydraulic lines may have been incorrectly routed too close to the exhaust without a heat shield.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903440
Recall Date: Oct 3, 2019
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2014-2019 Precept, 2016-2019 Alante and 2019 Precept Prestige motorhomes built on a Ford F53 chassis. The blower motor electrical circuit may be missing the 25amp fuse, possibly resulting in overheating of the wiring.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903432
Recall Date: Apr 2, 2019
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2018-2019 Jayco Alante, Precept, Seneca, Redhawk, and Melbourne motorhomes. The Cargo Carrying Capacity (CCC) label incorrectly overstates the cargo capacity, potentially causing the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other than Passenger Cars."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903405
Recall Date: Jul 5, 2018
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2018 Jayco Alante and 2018-2019 Jayco Precept vehicles. The windshield wiper system motor on these vehicles may fail when being operated in heavy snow or ice situations, thereby reducing driver visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 104, "Windshield Wiping and Washing Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903378
Recall Date: May 4, 2018
Consumer Complaints
5 ComplaintsJayco, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
2018 JAYCO PRECEPT MOTORHOME. CONSUMER WRITES REGARDING A DEFECT IN DESIGN AND INSTALLATION OF THE PROPANE DISTRIBUTION SYSTEM. *LD THE CONSUMER STATED THE DESIGN AND ROUTING OF FOUR PROPANE SUPPLY HOSES TO INTERIOR APPLIANCES IS UNSAFE. THE HOSES BECOME TANGLED AND PREVENTS GAS FROM REACHING THE APPLIANCES. *JS
Corrective Action:
2018 JAYCO PRECEPT MOTORHOME. CONSUMER WRITES REGARDING A DEFECT IN DESIGN AND INSTALLATION OF THE PROPANE DISTRIBUTION SYSTEM. *LD THE CONSUMER STATED THE DESIGN AND ROUTING OF FOUR PROPANE SUPPLY HOSES TO INTERIOR APPLIANCES IS UNSAFE. THE HOSES BECOME TANGLED AND PREVENTS GAS FROM REACHING THE APPLIANCES. *JS
Additional Notes:
2018 JAYCO PRECEPT MOTORHOME. CONSUMER WRITES REGARDING A DEFECT IN DESIGN AND INSTALLATION OF THE PROPANE DISTRIBUTION SYSTEM. *LD THE CONSUMER STATED THE DESIGN AND ROUTING OF FOUR PROPANE SUPPLY HOSES TO INTERIOR APPLIANCES IS UNSAFE. THE HOSES BECOME TANGLED AND PREVENTS GAS FROM REACHING THE APPLIANCES. *JS
Mfg Campaign: 11404534
Recall Date: Mar 26, 2021
Jayco, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THIS COMPLAINT IS IN REFERENCE TO THE DRIVER'S SIDE WINDSHIELD WIPER. DURING HIGHWAY USE IN THE RAIN THE WINDSHIELD WIPER AND ARM MALFUNCTIONS AND SWINGS TOO FAR TO THE LEFT ACTUALLY LEAVING THE WINDSHIELD AND WRAPPING AROUND THE LEFT DRIVER'S SIDE WINDOW. THE WIPER THEN SLAMS AGAINST THE LEFT SIDE OF THE WINDSHIELD AS IT ACTUATES BACK TO THE RIGHT CAUSING SCRATCHES AND DAMAGE TO THE WINDSHIELD AND THE WIPER ARM TO BOUNCE ACROSS THE WINDOW AND NOT WIPE THE RAIN AWAY FROM THE WINDSHIELD. THIS REDUCES VISIBILITY TO ALMOST ZERO AND CREATES A VERY UNSAFE DRIVING EXPERIENCE. YOUR WEBSITE DOES NOT ALLOW VIDEO, BUT I DO HAVE A VIDEO DEMONSTRATING THIS. I HAVE TAKEN A SCREENSHOT OF THE VIDEO TO SHOW THE ARM EXTENDED COMPLETELY OFF THE FRONT WINDSHIELD AND CLEARLY VISIBLE ON THE LEFT HAND SIDE OF THE MOTORHOME. YOU WILL ALSO NOTE THE RAIN BEADING ON THE WINDSHIELD WHERE THE WIPER IS COMPLETELY MISSING THE WINDSHIELD DUE TO THIS MALFUNCTION. IT IS MY UNDERSTANDING THIS WAS SUPPOSED TO BE CORRECTED DURING AN EARLIER RECALL FOR THE WIPER MOTOR, HOWEVER THE MALFUNCTION CONTINUES.
Corrective Action:
THIS COMPLAINT IS IN REFERENCE TO THE DRIVER'S SIDE WINDSHIELD WIPER. DURING HIGHWAY USE IN THE RAIN THE WINDSHIELD WIPER AND ARM MALFUNCTIONS AND SWINGS TOO FAR TO THE LEFT ACTUALLY LEAVING THE WINDSHIELD AND WRAPPING AROUND THE LEFT DRIVER'S SIDE WINDOW. THE WIPER THEN SLAMS AGAINST THE LEFT SIDE OF THE WINDSHIELD AS IT ACTUATES BACK TO THE RIGHT CAUSING SCRATCHES AND DAMAGE TO THE WINDSHIELD AND THE WIPER ARM TO BOUNCE ACROSS THE WINDOW AND NOT WIPE THE RAIN AWAY FROM THE WINDSHIELD. THIS REDUCES VISIBILITY TO ALMOST ZERO AND CREATES A VERY UNSAFE DRIVING EXPERIENCE. YOUR WEBSITE DOES NOT ALLOW VIDEO, BUT I DO HAVE A VIDEO DEMONSTRATING THIS. I HAVE TAKEN A SCREENSHOT OF THE VIDEO TO SHOW THE ARM EXTENDED COMPLETELY OFF THE FRONT WINDSHIELD AND CLEARLY VISIBLE ON THE LEFT HAND SIDE OF THE MOTORHOME. YOU WILL ALSO NOTE THE RAIN BEADING ON THE WINDSHIELD WHERE THE WIPER IS COMPLETELY MISSING THE WINDSHIELD DUE TO THIS MALFUNCTION. IT IS MY UNDERSTANDING THIS WAS SUPPOSED TO BE CORRECTED DURING AN EARLIER RECALL FOR THE WIPER MOTOR, HOWEVER THE MALFUNCTION CONTINUES.
Additional Notes:
THIS COMPLAINT IS IN REFERENCE TO THE DRIVER'S SIDE WINDSHIELD WIPER. DURING HIGHWAY USE IN THE RAIN THE WINDSHIELD WIPER AND ARM MALFUNCTIONS AND SWINGS TOO FAR TO THE LEFT ACTUALLY LEAVING THE WINDSHIELD AND WRAPPING AROUND THE LEFT DRIVER'S SIDE WINDOW. THE WIPER THEN SLAMS AGAINST THE LEFT SIDE OF THE WINDSHIELD AS IT ACTUATES BACK TO THE RIGHT CAUSING SCRATCHES AND DAMAGE TO THE WINDSHIELD AND THE WIPER ARM TO BOUNCE ACROSS THE WINDOW AND NOT WIPE THE RAIN AWAY FROM THE WINDSHIELD. THIS REDUCES VISIBILITY TO ALMOST ZERO AND CREATES A VERY UNSAFE DRIVING EXPERIENCE. YOUR WEBSITE DOES NOT ALLOW VIDEO, BUT I DO HAVE A VIDEO DEMONSTRATING THIS. I HAVE TAKEN A SCREENSHOT OF THE VIDEO TO SHOW THE ARM EXTENDED COMPLETELY OFF THE FRONT WINDSHIELD AND CLEARLY VISIBLE ON THE LEFT HAND SIDE OF THE MOTORHOME. YOU WILL ALSO NOTE THE RAIN BEADING ON THE WINDSHIELD WHERE THE WIPER IS COMPLETELY MISSING THE WINDSHIELD DUE TO THIS MALFUNCTION. IT IS MY UNDERSTANDING THIS WAS SUPPOSED TO BE CORRECTED DURING AN EARLIER RECALL FOR THE WIPER MOTOR, HOWEVER THE MALFUNCTION CONTINUES.
Mfg Campaign: 11385435
Recall Date: Dec 29, 2020
Jayco, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING HIGHWAY SPEEDS, THE FOUR SLIDE OUTS DETACHED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND MANEUVERED THE SLIDE OUTS BACK IN PLACE. THE DEALER (LINK FORD AND RV, 660 W HOKAH ST, MINONG, WI 54859, (715) 466-2222, 1-800-332-3410) WAS CONTACTED AND THEY CALLED THE MANUFACTURER TO DETERMINE THEIR GUIDELINES. THERE HAD BEEN SIX OTHER MODELS THAT WERE ALSO AFFECTED BECAUSE THE MANUFACTURER ONLY INSTALLED THREE OF THE SIX BOLTS TO SECURE THE SLIDE OUTS IN PLACE. THE MANUFACTURER SUGGESTED TRADING IN THE 36T MODEL FOR A 36B MODEL, WHICH THE CONTACT STATED WAS A DOWNGRADE AND NOT A PERMANENT REMEDY. THE VEHICLE REMAINED AT THE DEALER AND HAD NOT BEEN REPAIRED. THE OFFER WAS DECLINED FOR THE DOWNGRADE. THE CONTACT WAS WAITING ON A SOLUTION FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT *DT MANUFACTURER PURCHASED BACK FROM CONSUMER.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING HIGHWAY SPEEDS, THE FOUR SLIDE OUTS DETACHED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND MANEUVERED THE SLIDE OUTS BACK IN PLACE. THE DEALER (LINK FORD AND RV, 660 W HOKAH ST, MINONG, WI 54859, (715) 466-2222, 1-800-332-3410) WAS CONTACTED AND THEY CALLED THE MANUFACTURER TO DETERMINE THEIR GUIDELINES. THERE HAD BEEN SIX OTHER MODELS THAT WERE ALSO AFFECTED BECAUSE THE MANUFACTURER ONLY INSTALLED THREE OF THE SIX BOLTS TO SECURE THE SLIDE OUTS IN PLACE. THE MANUFACTURER SUGGESTED TRADING IN THE 36T MODEL FOR A 36B MODEL, WHICH THE CONTACT STATED WAS A DOWNGRADE AND NOT A PERMANENT REMEDY. THE VEHICLE REMAINED AT THE DEALER AND HAD NOT BEEN REPAIRED. THE OFFER WAS DECLINED FOR THE DOWNGRADE. THE CONTACT WAS WAITING ON A SOLUTION FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT *DT MANUFACTURER PURCHASED BACK FROM CONSUMER.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING HIGHWAY SPEEDS, THE FOUR SLIDE OUTS DETACHED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND MANEUVERED THE SLIDE OUTS BACK IN PLACE. THE DEALER (LINK FORD AND RV, 660 W HOKAH ST, MINONG, WI 54859, (715) 466-2222, 1-800-332-3410) WAS CONTACTED AND THEY CALLED THE MANUFACTURER TO DETERMINE THEIR GUIDELINES. THERE HAD BEEN SIX OTHER MODELS THAT WERE ALSO AFFECTED BECAUSE THE MANUFACTURER ONLY INSTALLED THREE OF THE SIX BOLTS TO SECURE THE SLIDE OUTS IN PLACE. THE MANUFACTURER SUGGESTED TRADING IN THE 36T MODEL FOR A 36B MODEL, WHICH THE CONTACT STATED WAS A DOWNGRADE AND NOT A PERMANENT REMEDY. THE VEHICLE REMAINED AT THE DEALER AND HAD NOT BEEN REPAIRED. THE OFFER WAS DECLINED FOR THE DOWNGRADE. THE CONTACT WAS WAITING ON A SOLUTION FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT *DT MANUFACTURER PURCHASED BACK FROM CONSUMER.*JB
Mfg Campaign: 11121638
Recall Date: Aug 22, 2018
Jayco, Inc.
Defect Description:
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING WITHOUT WARNING. THE CONTACT HAD TO PULL THE VEHICLE OVER AND WAIT UNTIL THE RAIN STOPPED. THE CONTACT CALLED CAMPING WORLD OF CHARLESTON (8155 RIVERS AVE NORTH, CHARLESTON, SC 29406, 888-471-3171) AND WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 18V297000 (VISIBILITY). THE CONTACT WAS REFERRED TO THE DEALER, BUT THE DEALER INFORMED THE CONTACT THAT THE VEHICLE COULD NOT BE SERVICED RIGHT AWAY BECAUSE AN APPOINTMENT NEEDED TO BE SCHEDULED. THE CONTACT SENT AN EMAIL TO THE MANUFACTURER TO BE REFERRED TO ANOTHER DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,300. *BF *TT
Corrective Action:
TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING WITHOUT WARNING. THE CONTACT HAD TO PULL THE VEHICLE OVER AND WAIT UNTIL THE RAIN STOPPED. THE CONTACT CALLED CAMPING WORLD OF CHARLESTON (8155 RIVERS AVE NORTH, CHARLESTON, SC 29406, 888-471-3171) AND WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 18V297000 (VISIBILITY). THE CONTACT WAS REFERRED TO THE DEALER, BUT THE DEALER INFORMED THE CONTACT THAT THE VEHICLE COULD NOT BE SERVICED RIGHT AWAY BECAUSE AN APPOINTMENT NEEDED TO BE SCHEDULED. THE CONTACT SENT AN EMAIL TO THE MANUFACTURER TO BE REFERRED TO ANOTHER DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,300. *BF *TT
Additional Notes:
TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING WITHOUT WARNING. THE CONTACT HAD TO PULL THE VEHICLE OVER AND WAIT UNTIL THE RAIN STOPPED. THE CONTACT CALLED CAMPING WORLD OF CHARLESTON (8155 RIVERS AVE NORTH, CHARLESTON, SC 29406, 888-471-3171) AND WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 18V297000 (VISIBILITY). THE CONTACT WAS REFERRED TO THE DEALER, BUT THE DEALER INFORMED THE CONTACT THAT THE VEHICLE COULD NOT BE SERVICED RIGHT AWAY BECAUSE AN APPOINTMENT NEEDED TO BE SCHEDULED. THE CONTACT SENT AN EMAIL TO THE MANUFACTURER TO BE REFERRED TO ANOTHER DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,300. *BF *TT
Mfg Campaign: 11112202
Recall Date: Jul 18, 2018
Jayco, Inc.
Defect Description:
VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING WITHOUT WARNING. THE CONTACT HAD TO PULL THE VEHICLE OVER AND WAIT UNTIL THE RAIN STOPPED. THE CONTACT CALLED CAMPING WORLD OF CHARLESTON (8155 RIVERS AVE NORTH, CHARLESTON, SC 29406, 888-471-3171) AND WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 18V297000 (VISIBILITY). THE CONTACT WAS REFERRED TO THE DEALER, BUT THE DEALER INFORMED THE CONTACT THAT THE VEHICLE COULD NOT BE SERVICED RIGHT AWAY BECAUSE AN APPOINTMENT NEEDED TO BE SCHEDULED. THE CONTACT SENT AN EMAIL TO THE MANUFACTURER TO BE REFERRED TO ANOTHER DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,300. *BF *TT
Corrective Action:
TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING WITHOUT WARNING. THE CONTACT HAD TO PULL THE VEHICLE OVER AND WAIT UNTIL THE RAIN STOPPED. THE CONTACT CALLED CAMPING WORLD OF CHARLESTON (8155 RIVERS AVE NORTH, CHARLESTON, SC 29406, 888-471-3171) AND WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 18V297000 (VISIBILITY). THE CONTACT WAS REFERRED TO THE DEALER, BUT THE DEALER INFORMED THE CONTACT THAT THE VEHICLE COULD NOT BE SERVICED RIGHT AWAY BECAUSE AN APPOINTMENT NEEDED TO BE SCHEDULED. THE CONTACT SENT AN EMAIL TO THE MANUFACTURER TO BE REFERRED TO ANOTHER DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,300. *BF *TT
Additional Notes:
TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING WITHOUT WARNING. THE CONTACT HAD TO PULL THE VEHICLE OVER AND WAIT UNTIL THE RAIN STOPPED. THE CONTACT CALLED CAMPING WORLD OF CHARLESTON (8155 RIVERS AVE NORTH, CHARLESTON, SC 29406, 888-471-3171) AND WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 18V297000 (VISIBILITY). THE CONTACT WAS REFERRED TO THE DEALER, BUT THE DEALER INFORMED THE CONTACT THAT THE VEHICLE COULD NOT BE SERVICED RIGHT AWAY BECAUSE AN APPOINTMENT NEEDED TO BE SCHEDULED. THE CONTACT SENT AN EMAIL TO THE MANUFACTURER TO BE REFERRED TO ANOTHER DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,300. *BF *TT
Mfg Campaign: 11112202
Recall Date: Jul 18, 2018
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