Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jun 4, 2021
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2020 Towable Eagle, Eagle HT, JayFlight, NorthPoint, Octane, Pinnacle, Seismic, and Talon recreational vehicles. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901508
Recall Date: Jun 9, 2020
Consumer Complaints
6 ComplaintsJayco, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Jayco pinnacle 37mdqs, frame crack issues. Contacted Jayco while still under the 3-year structural warranty. Jayco stated, there was nothing they could do and sorry for the problem. Lippert frames are the issue and trailer is parked until it’s able to be fixed. Insurance won’t cover it due to being a known issue with frame mfr.
Corrective Action:
Jayco pinnacle 37mdqs, frame crack issues. Contacted Jayco while still under the 3-year structural warranty. Jayco stated, there was nothing they could do and sorry for the problem. Lippert frames are the issue and trailer is parked until it’s able to be fixed. Insurance won’t cover it due to being a known issue with frame mfr.
Additional Notes:
Jayco pinnacle 37mdqs, frame crack issues. Contacted Jayco while still under the 3-year structural warranty. Jayco stated, there was nothing they could do and sorry for the problem. Lippert frames are the issue and trailer is parked until it’s able to be fixed. Insurance won’t cover it due to being a known issue with frame mfr.
Mfg Campaign: 11657108
Recall Date: Apr 27, 2025
Jayco, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
Jayco pinnacle 37mdqs, frame crack issues. Contacted Jayco while still under the 3-year structural warranty. Jayco stated, there was nothing they could do and sorry for the problem. Lippert frames are the issue and trailer is parked until it’s able to be fixed. Insurance won’t cover it due to being a known issue with frame mfr.
Corrective Action:
Jayco pinnacle 37mdqs, frame crack issues. Contacted Jayco while still under the 3-year structural warranty. Jayco stated, there was nothing they could do and sorry for the problem. Lippert frames are the issue and trailer is parked until it’s able to be fixed. Insurance won’t cover it due to being a known issue with frame mfr.
Additional Notes:
Jayco pinnacle 37mdqs, frame crack issues. Contacted Jayco while still under the 3-year structural warranty. Jayco stated, there was nothing they could do and sorry for the problem. Lippert frames are the issue and trailer is parked until it’s able to be fixed. Insurance won’t cover it due to being a known issue with frame mfr.
Mfg Campaign: 11657108
Recall Date: Apr 27, 2025
Jayco, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Frame failure on my Jayco Pinnacle 36 5th wheel RV is the issue. The frame welds have cracked where the front overhangs and the pin box attaches to the truck pulling the 5th wheel thus causing outer cracking of the exterior fiberglass. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. An investigation needs to be opened into this problem as the frames need to last more than a few years on a RV that is traveling down the roads and highways at a high rate of speed which could result in the RV becoming a safety hazard causing catastrophic injuries to the public. Manufacturers must take responsibility for their defective product and be held accountable to fixing what they know was wrong at the time of manufacturing. The consumer is the fall guy for the sale of poorly designed and engineered RV's. A lemon law should be enforced for RVs that fall into this category.
Corrective Action:
Frame failure on my Jayco Pinnacle 36 5th wheel RV is the issue. The frame welds have cracked where the front overhangs and the pin box attaches to the truck pulling the 5th wheel thus causing outer cracking of the exterior fiberglass. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. An investigation needs to be opened into this problem as the frames need to last more than a few years on a RV that is traveling down the roads and highways at a high rate of speed which could result in the RV becoming a safety hazard causing catastrophic injuries to the public. Manufacturers must take responsibility for their defective product and be held accountable to fixing what they know was wrong at the time of manufacturing. The consumer is the fall guy for the sale of poorly designed and engineered RV's. A lemon law should be enforced for RVs that fall into this category.
Additional Notes:
Frame failure on my Jayco Pinnacle 36 5th wheel RV is the issue. The frame welds have cracked where the front overhangs and the pin box attaches to the truck pulling the 5th wheel thus causing outer cracking of the exterior fiberglass. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. An investigation needs to be opened into this problem as the frames need to last more than a few years on a RV that is traveling down the roads and highways at a high rate of speed which could result in the RV becoming a safety hazard causing catastrophic injuries to the public. Manufacturers must take responsibility for their defective product and be held accountable to fixing what they know was wrong at the time of manufacturing. The consumer is the fall guy for the sale of poorly designed and engineered RV's. A lemon law should be enforced for RVs that fall into this category.
Mfg Campaign: 11643710
Recall Date: Feb 19, 2025
Jayco, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The body is cracking and we are concerned that it is being caused by a frame problem. We contacted Jayco when we noticed the crack and they basically told us that sorry for the crack but you are out of warranty and we can’t help you. They are 100% aware of these issues and should be fixed at their expense regardless of warranty.
Corrective Action:
The body is cracking and we are concerned that it is being caused by a frame problem. We contacted Jayco when we noticed the crack and they basically told us that sorry for the crack but you are out of warranty and we can’t help you. They are 100% aware of these issues and should be fixed at their expense regardless of warranty.
Additional Notes:
The body is cracking and we are concerned that it is being caused by a frame problem. We contacted Jayco when we noticed the crack and they basically told us that sorry for the crack but you are out of warranty and we can’t help you. They are 100% aware of these issues and should be fixed at their expense regardless of warranty.
Mfg Campaign: 11635523
Recall Date: Jan 12, 2025
Jayco, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
The frame failure on this Jayco Pinnacle 36 ssws 5th wheel RV is an issue across all company product lines where Grand Design is the most talked about on You Tube. Essentially, the frame welds crack and/or the frame itself cracks usually on the front overhang where the pin box attaches to the truck pulling the 5th wheel causing outer cracking of the exterior fiberglass. The frames are usually manufactured by Lippert. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. I would like to see an investigation into this problem as the frames need to last more than two years on an item that costs over $100,000. Dealers don't take responsibility, manufactures don't take responsibility nor do the extended warrantee's take responsibility. The consumer is the fall guy for the sale of poorly designed and engineered RV's. I would like to see stress testing or something similar. A lemon law would be nice. The pics added only show the tell tale signs of the flexing. My unit will be fixed in Sept 24; a 10 month wait, which tells you of the seriousness of the issue. I will up load pics after the repair shop takes the unit apart and fixes it. (The trim separates from the siding initially) It's difficult to see in the pics.
Corrective Action:
The frame failure on this Jayco Pinnacle 36 ssws 5th wheel RV is an issue across all company product lines where Grand Design is the most talked about on You Tube. Essentially, the frame welds crack and/or the frame itself cracks usually on the front overhang where the pin box attaches to the truck pulling the 5th wheel causing outer cracking of the exterior fiberglass. The frames are usually manufactured by Lippert. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. I would like to see an investigation into this problem as the frames need to last more than two years on an item that costs over $100,000. Dealers don't take responsibility, manufactures don't take responsibility nor do the extended warrantee's take responsibility. The consumer is the fall guy for the sale of poorly designed and engineered RV's. I would like to see stress testing or something similar. A lemon law would be nice. The pics added only show the tell tale signs of the flexing. My unit will be fixed in Sept 24; a 10 month wait, which tells you of the seriousness of the issue. I will up load pics after the repair shop takes the unit apart and fixes it. (The trim separates from the siding initially) It's difficult to see in the pics.
Additional Notes:
The frame failure on this Jayco Pinnacle 36 ssws 5th wheel RV is an issue across all company product lines where Grand Design is the most talked about on You Tube. Essentially, the frame welds crack and/or the frame itself cracks usually on the front overhang where the pin box attaches to the truck pulling the 5th wheel causing outer cracking of the exterior fiberglass. The frames are usually manufactured by Lippert. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. I would like to see an investigation into this problem as the frames need to last more than two years on an item that costs over $100,000. Dealers don't take responsibility, manufactures don't take responsibility nor do the extended warrantee's take responsibility. The consumer is the fall guy for the sale of poorly designed and engineered RV's. I would like to see stress testing or something similar. A lemon law would be nice. The pics added only show the tell tale signs of the flexing. My unit will be fixed in Sept 24; a 10 month wait, which tells you of the seriousness of the issue. I will up load pics after the repair shop takes the unit apart and fixes it. (The trim separates from the siding initially) It's difficult to see in the pics.
Mfg Campaign: 11570190
Recall Date: Feb 6, 2024
Jayco, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
My RV, 2020 Jayco Pinnacle, had to have new tires replaced after <12K miles due to bad axles, Dexter # 133178799. The new tires were replaced only to have the same wear patterns after 2,400 miles. I contacted Dexter & was offered one new axle (two are required) as a goodwill offer; not recognizing any quality issues with the axles. Also any replacement of tires or labor to install the new axle would be at my cost. I believe these axles are too light for this size 5th wheel and/or the product was damaged prior to my purchase due to the early initial tire wear.
Corrective Action:
My RV, 2020 Jayco Pinnacle, had to have new tires replaced after <12K miles due to bad axles, Dexter # 133178799. The new tires were replaced only to have the same wear patterns after 2,400 miles. I contacted Dexter & was offered one new axle (two are required) as a goodwill offer; not recognizing any quality issues with the axles. Also any replacement of tires or labor to install the new axle would be at my cost. I believe these axles are too light for this size 5th wheel and/or the product was damaged prior to my purchase due to the early initial tire wear.
Additional Notes:
My RV, 2020 Jayco Pinnacle, had to have new tires replaced after <12K miles due to bad axles, Dexter # 133178799. The new tires were replaced only to have the same wear patterns after 2,400 miles. I contacted Dexter & was offered one new axle (two are required) as a goodwill offer; not recognizing any quality issues with the axles. Also any replacement of tires or labor to install the new axle would be at my cost. I believe these axles are too light for this size 5th wheel and/or the product was damaged prior to my purchase due to the early initial tire wear.
Mfg Campaign: 11479133
Recall Date: Aug 13, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury