Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain model year 2016 Octane Super Lite travel trailers manufactured November 2, 2015, to April 4, 2016. These trailers may have been built without a 30amp circuit breaker which, in the event of an electrical short, may result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901295
Recall Date: Apr 20, 2016
Consumer Complaints
4 ComplaintsJayco, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CIRCUIT BOARD FOR HOT WATER HEATER WENT OUT ON BOTH THE GAS AND ELECTRIC. STATIONARY AND DOCKED UP IN AN RV PARK. THE CIRCUIT BOARD IS MADE BY: ZHONGDING THEIR NUMBER IS 91346 B 3415 09245 IT IS IN AN ATWOOD RV WATER HEATER. THEIR P/N IS 91346 I SPOKE WITH THE TECH SUPPORT DIVISION OF ATWOOD AND THEY TOLD ME THERE WAS A LOT OF THESE CIRCUIT BOARDS THAT WERE BAD. BUT DIDN'T KNOW IF THERE WAS A RECALL YET.
Corrective Action:
CIRCUIT BOARD FOR HOT WATER HEATER WENT OUT ON BOTH THE GAS AND ELECTRIC. STATIONARY AND DOCKED UP IN AN RV PARK. THE CIRCUIT BOARD IS MADE BY: ZHONGDING THEIR NUMBER IS 91346 B 3415 09245 IT IS IN AN ATWOOD RV WATER HEATER. THEIR P/N IS 91346 I SPOKE WITH THE TECH SUPPORT DIVISION OF ATWOOD AND THEY TOLD ME THERE WAS A LOT OF THESE CIRCUIT BOARDS THAT WERE BAD. BUT DIDN'T KNOW IF THERE WAS A RECALL YET.
Additional Notes:
CIRCUIT BOARD FOR HOT WATER HEATER WENT OUT ON BOTH THE GAS AND ELECTRIC. STATIONARY AND DOCKED UP IN AN RV PARK. THE CIRCUIT BOARD IS MADE BY: ZHONGDING THEIR NUMBER IS 91346 B 3415 09245 IT IS IN AN ATWOOD RV WATER HEATER. THEIR P/N IS 91346 I SPOKE WITH THE TECH SUPPORT DIVISION OF ATWOOD AND THEY TOLD ME THERE WAS A LOT OF THESE CIRCUIT BOARDS THAT WERE BAD. BUT DIDN'T KNOW IF THERE WAS A RECALL YET.
Mfg Campaign: 11299417
Recall Date: Jan 14, 2020
Jayco, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WE BOUGHT A BRAND NEW JAYCO OCTANE SUPER LITE 273 IN MAY 2016.WE PARKED IT IN OUR DRIVEWAY,AND DECIDED TO SPEND THE NIGHT IN IT BECAUSE THE KIDS WERE EXCITED TO USE IT.ABOUT 7 HRS AFTER SETTING IT UP,THE SAME DAY WE BROUGHT IT HOME,THE FURNACE AND AIR CONDITIONER QUIT WORKING(WE WERE TOLD,AFTER GETTING IT FIXED,THAT A HOSE WASN'T ON CORRECTLY, CAUSING IT TO TRIP A RESET BUTTON).AFTER THAT,WE NOTICED A LOT MORE WAS WRONG WITH THIS TRAILER.THE BED FRAME WAS MADE VERY WRONG,A WATER PUMP HOSE WASN'T ON ALL THE WAY,THE POWER BED SAFETY LOCK WASN'T ENGAGED,THE CAULKING AROUND THE OUTSIDE SPEAKERS WASN'T APPLIED RIGHT,AND THE SINK LEAKED.WE TOOK IT BACK TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY FIXED THE ISSUES.MAYBE A MONTH LATER,WE NOTICED MORE WAS WRONG.THE SHOWER NOW LEAKED,THE USB PORTS QUIT WORKING,AND THERE WERE BUBBLES BULGING OUT ON THE OUTSIDE OF THE TRAILER.ALSO WE NOTICED A PART ON THE ROOF HAD CAME UP.AFTER TAKING IT BACK AGAIN,WE WERE TOLD THAT THE METAL SIDING WASN'T INSTALLED CORRECTLY,AND IT WOULD HAVE TO BE COMPLETELY REPLACED.ALSO THE PART ON THE ROOF HAD CAME UP BECAUSE THE SCREWS THAT HELD IT DOWN,WERE TIGHTENED WAY TO TIGHT CAUSING THE HEADS TO POP OFF.I'M THANKFUL WE WEREN'T TAKING IT ON OUR TRIP WHEN THIS HAPPENED BECAUSE IT MIGHT HAVE CAUSED PARTS OF THE ROOF TO FLY OFF.WE TRIED TALKING TO JAYCO ABOUT THE SAFETY OF THE TRAILER,BUT THEY DIDN'T THINK WE HAD REASON FOR CONCERN.WE TALKED TO THE DEALERSHIP WHICH SEEMS TO HAVE VERY LITTLE DEALINGS WITH US NOW,OTHER THAN FIXING THE ISSUES THROUGH THE WARRANTY.(ALL ISSUES HAPPENED WHILE BEING PARKED IN OUR DRIVEWAY)I DON'T KNOW WHAT TO DO.WE ARE CONCERNED THAT THIS TRAILER ISN'T MADE CORRECTLY AND MAY BE UNSAFE TO TAKE ON THE ROAD.WE DON'T KNOW WHAT OTHER PROBLEMS ARE GOING TO SURFACE IF WE CONTINUE USE IT.WHAT CAN BE DONE TO MAKE SURE THIS TRAILER IS SAFE FOR OUR FAMILY TO TAKE ON VACATIONS?PLEASE HELP.
Corrective Action:
WE BOUGHT A BRAND NEW JAYCO OCTANE SUPER LITE 273 IN MAY 2016.WE PARKED IT IN OUR DRIVEWAY,AND DECIDED TO SPEND THE NIGHT IN IT BECAUSE THE KIDS WERE EXCITED TO USE IT.ABOUT 7 HRS AFTER SETTING IT UP,THE SAME DAY WE BROUGHT IT HOME,THE FURNACE AND AIR CONDITIONER QUIT WORKING(WE WERE TOLD,AFTER GETTING IT FIXED,THAT A HOSE WASN'T ON CORRECTLY, CAUSING IT TO TRIP A RESET BUTTON).AFTER THAT,WE NOTICED A LOT MORE WAS WRONG WITH THIS TRAILER.THE BED FRAME WAS MADE VERY WRONG,A WATER PUMP HOSE WASN'T ON ALL THE WAY,THE POWER BED SAFETY LOCK WASN'T ENGAGED,THE CAULKING AROUND THE OUTSIDE SPEAKERS WASN'T APPLIED RIGHT,AND THE SINK LEAKED.WE TOOK IT BACK TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY FIXED THE ISSUES.MAYBE A MONTH LATER,WE NOTICED MORE WAS WRONG.THE SHOWER NOW LEAKED,THE USB PORTS QUIT WORKING,AND THERE WERE BUBBLES BULGING OUT ON THE OUTSIDE OF THE TRAILER.ALSO WE NOTICED A PART ON THE ROOF HAD CAME UP.AFTER TAKING IT BACK AGAIN,WE WERE TOLD THAT THE METAL SIDING WASN'T INSTALLED CORRECTLY,AND IT WOULD HAVE TO BE COMPLETELY REPLACED.ALSO THE PART ON THE ROOF HAD CAME UP BECAUSE THE SCREWS THAT HELD IT DOWN,WERE TIGHTENED WAY TO TIGHT CAUSING THE HEADS TO POP OFF.I'M THANKFUL WE WEREN'T TAKING IT ON OUR TRIP WHEN THIS HAPPENED BECAUSE IT MIGHT HAVE CAUSED PARTS OF THE ROOF TO FLY OFF.WE TRIED TALKING TO JAYCO ABOUT THE SAFETY OF THE TRAILER,BUT THEY DIDN'T THINK WE HAD REASON FOR CONCERN.WE TALKED TO THE DEALERSHIP WHICH SEEMS TO HAVE VERY LITTLE DEALINGS WITH US NOW,OTHER THAN FIXING THE ISSUES THROUGH THE WARRANTY.(ALL ISSUES HAPPENED WHILE BEING PARKED IN OUR DRIVEWAY)I DON'T KNOW WHAT TO DO.WE ARE CONCERNED THAT THIS TRAILER ISN'T MADE CORRECTLY AND MAY BE UNSAFE TO TAKE ON THE ROAD.WE DON'T KNOW WHAT OTHER PROBLEMS ARE GOING TO SURFACE IF WE CONTINUE USE IT.WHAT CAN BE DONE TO MAKE SURE THIS TRAILER IS SAFE FOR OUR FAMILY TO TAKE ON VACATIONS?PLEASE HELP.
Additional Notes:
WE BOUGHT A BRAND NEW JAYCO OCTANE SUPER LITE 273 IN MAY 2016.WE PARKED IT IN OUR DRIVEWAY,AND DECIDED TO SPEND THE NIGHT IN IT BECAUSE THE KIDS WERE EXCITED TO USE IT.ABOUT 7 HRS AFTER SETTING IT UP,THE SAME DAY WE BROUGHT IT HOME,THE FURNACE AND AIR CONDITIONER QUIT WORKING(WE WERE TOLD,AFTER GETTING IT FIXED,THAT A HOSE WASN'T ON CORRECTLY, CAUSING IT TO TRIP A RESET BUTTON).AFTER THAT,WE NOTICED A LOT MORE WAS WRONG WITH THIS TRAILER.THE BED FRAME WAS MADE VERY WRONG,A WATER PUMP HOSE WASN'T ON ALL THE WAY,THE POWER BED SAFETY LOCK WASN'T ENGAGED,THE CAULKING AROUND THE OUTSIDE SPEAKERS WASN'T APPLIED RIGHT,AND THE SINK LEAKED.WE TOOK IT BACK TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY FIXED THE ISSUES.MAYBE A MONTH LATER,WE NOTICED MORE WAS WRONG.THE SHOWER NOW LEAKED,THE USB PORTS QUIT WORKING,AND THERE WERE BUBBLES BULGING OUT ON THE OUTSIDE OF THE TRAILER.ALSO WE NOTICED A PART ON THE ROOF HAD CAME UP.AFTER TAKING IT BACK AGAIN,WE WERE TOLD THAT THE METAL SIDING WASN'T INSTALLED CORRECTLY,AND IT WOULD HAVE TO BE COMPLETELY REPLACED.ALSO THE PART ON THE ROOF HAD CAME UP BECAUSE THE SCREWS THAT HELD IT DOWN,WERE TIGHTENED WAY TO TIGHT CAUSING THE HEADS TO POP OFF.I'M THANKFUL WE WEREN'T TAKING IT ON OUR TRIP WHEN THIS HAPPENED BECAUSE IT MIGHT HAVE CAUSED PARTS OF THE ROOF TO FLY OFF.WE TRIED TALKING TO JAYCO ABOUT THE SAFETY OF THE TRAILER,BUT THEY DIDN'T THINK WE HAD REASON FOR CONCERN.WE TALKED TO THE DEALERSHIP WHICH SEEMS TO HAVE VERY LITTLE DEALINGS WITH US NOW,OTHER THAN FIXING THE ISSUES THROUGH THE WARRANTY.(ALL ISSUES HAPPENED WHILE BEING PARKED IN OUR DRIVEWAY)I DON'T KNOW WHAT TO DO.WE ARE CONCERNED THAT THIS TRAILER ISN'T MADE CORRECTLY AND MAY BE UNSAFE TO TAKE ON THE ROAD.WE DON'T KNOW WHAT OTHER PROBLEMS ARE GOING TO SURFACE IF WE CONTINUE USE IT.WHAT CAN BE DONE TO MAKE SURE THIS TRAILER IS SAFE FOR OUR FAMILY TO TAKE ON VACATIONS?PLEASE HELP.
Mfg Campaign: 10894773
Recall Date: Aug 10, 2016
Jayco, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE BOUGHT A BRAND NEW JAYCO OCTANE SUPER LITE 273 IN MAY 2016.WE PARKED IT IN OUR DRIVEWAY,AND DECIDED TO SPEND THE NIGHT IN IT BECAUSE THE KIDS WERE EXCITED TO USE IT.ABOUT 7 HRS AFTER SETTING IT UP,THE SAME DAY WE BROUGHT IT HOME,THE FURNACE AND AIR CONDITIONER QUIT WORKING(WE WERE TOLD,AFTER GETTING IT FIXED,THAT A HOSE WASN'T ON CORRECTLY, CAUSING IT TO TRIP A RESET BUTTON).AFTER THAT,WE NOTICED A LOT MORE WAS WRONG WITH THIS TRAILER.THE BED FRAME WAS MADE VERY WRONG,A WATER PUMP HOSE WASN'T ON ALL THE WAY,THE POWER BED SAFETY LOCK WASN'T ENGAGED,THE CAULKING AROUND THE OUTSIDE SPEAKERS WASN'T APPLIED RIGHT,AND THE SINK LEAKED.WE TOOK IT BACK TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY FIXED THE ISSUES.MAYBE A MONTH LATER,WE NOTICED MORE WAS WRONG.THE SHOWER NOW LEAKED,THE USB PORTS QUIT WORKING,AND THERE WERE BUBBLES BULGING OUT ON THE OUTSIDE OF THE TRAILER.ALSO WE NOTICED A PART ON THE ROOF HAD CAME UP.AFTER TAKING IT BACK AGAIN,WE WERE TOLD THAT THE METAL SIDING WASN'T INSTALLED CORRECTLY,AND IT WOULD HAVE TO BE COMPLETELY REPLACED.ALSO THE PART ON THE ROOF HAD CAME UP BECAUSE THE SCREWS THAT HELD IT DOWN,WERE TIGHTENED WAY TO TIGHT CAUSING THE HEADS TO POP OFF.I'M THANKFUL WE WEREN'T TAKING IT ON OUR TRIP WHEN THIS HAPPENED BECAUSE IT MIGHT HAVE CAUSED PARTS OF THE ROOF TO FLY OFF.WE TRIED TALKING TO JAYCO ABOUT THE SAFETY OF THE TRAILER,BUT THEY DIDN'T THINK WE HAD REASON FOR CONCERN.WE TALKED TO THE DEALERSHIP WHICH SEEMS TO HAVE VERY LITTLE DEALINGS WITH US NOW,OTHER THAN FIXING THE ISSUES THROUGH THE WARRANTY.(ALL ISSUES HAPPENED WHILE BEING PARKED IN OUR DRIVEWAY)I DON'T KNOW WHAT TO DO.WE ARE CONCERNED THAT THIS TRAILER ISN'T MADE CORRECTLY AND MAY BE UNSAFE TO TAKE ON THE ROAD.WE DON'T KNOW WHAT OTHER PROBLEMS ARE GOING TO SURFACE IF WE CONTINUE USE IT.WHAT CAN BE DONE TO MAKE SURE THIS TRAILER IS SAFE FOR OUR FAMILY TO TAKE ON VACATIONS?PLEASE HELP.
Corrective Action:
WE BOUGHT A BRAND NEW JAYCO OCTANE SUPER LITE 273 IN MAY 2016.WE PARKED IT IN OUR DRIVEWAY,AND DECIDED TO SPEND THE NIGHT IN IT BECAUSE THE KIDS WERE EXCITED TO USE IT.ABOUT 7 HRS AFTER SETTING IT UP,THE SAME DAY WE BROUGHT IT HOME,THE FURNACE AND AIR CONDITIONER QUIT WORKING(WE WERE TOLD,AFTER GETTING IT FIXED,THAT A HOSE WASN'T ON CORRECTLY, CAUSING IT TO TRIP A RESET BUTTON).AFTER THAT,WE NOTICED A LOT MORE WAS WRONG WITH THIS TRAILER.THE BED FRAME WAS MADE VERY WRONG,A WATER PUMP HOSE WASN'T ON ALL THE WAY,THE POWER BED SAFETY LOCK WASN'T ENGAGED,THE CAULKING AROUND THE OUTSIDE SPEAKERS WASN'T APPLIED RIGHT,AND THE SINK LEAKED.WE TOOK IT BACK TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY FIXED THE ISSUES.MAYBE A MONTH LATER,WE NOTICED MORE WAS WRONG.THE SHOWER NOW LEAKED,THE USB PORTS QUIT WORKING,AND THERE WERE BUBBLES BULGING OUT ON THE OUTSIDE OF THE TRAILER.ALSO WE NOTICED A PART ON THE ROOF HAD CAME UP.AFTER TAKING IT BACK AGAIN,WE WERE TOLD THAT THE METAL SIDING WASN'T INSTALLED CORRECTLY,AND IT WOULD HAVE TO BE COMPLETELY REPLACED.ALSO THE PART ON THE ROOF HAD CAME UP BECAUSE THE SCREWS THAT HELD IT DOWN,WERE TIGHTENED WAY TO TIGHT CAUSING THE HEADS TO POP OFF.I'M THANKFUL WE WEREN'T TAKING IT ON OUR TRIP WHEN THIS HAPPENED BECAUSE IT MIGHT HAVE CAUSED PARTS OF THE ROOF TO FLY OFF.WE TRIED TALKING TO JAYCO ABOUT THE SAFETY OF THE TRAILER,BUT THEY DIDN'T THINK WE HAD REASON FOR CONCERN.WE TALKED TO THE DEALERSHIP WHICH SEEMS TO HAVE VERY LITTLE DEALINGS WITH US NOW,OTHER THAN FIXING THE ISSUES THROUGH THE WARRANTY.(ALL ISSUES HAPPENED WHILE BEING PARKED IN OUR DRIVEWAY)I DON'T KNOW WHAT TO DO.WE ARE CONCERNED THAT THIS TRAILER ISN'T MADE CORRECTLY AND MAY BE UNSAFE TO TAKE ON THE ROAD.WE DON'T KNOW WHAT OTHER PROBLEMS ARE GOING TO SURFACE IF WE CONTINUE USE IT.WHAT CAN BE DONE TO MAKE SURE THIS TRAILER IS SAFE FOR OUR FAMILY TO TAKE ON VACATIONS?PLEASE HELP.
Additional Notes:
WE BOUGHT A BRAND NEW JAYCO OCTANE SUPER LITE 273 IN MAY 2016.WE PARKED IT IN OUR DRIVEWAY,AND DECIDED TO SPEND THE NIGHT IN IT BECAUSE THE KIDS WERE EXCITED TO USE IT.ABOUT 7 HRS AFTER SETTING IT UP,THE SAME DAY WE BROUGHT IT HOME,THE FURNACE AND AIR CONDITIONER QUIT WORKING(WE WERE TOLD,AFTER GETTING IT FIXED,THAT A HOSE WASN'T ON CORRECTLY, CAUSING IT TO TRIP A RESET BUTTON).AFTER THAT,WE NOTICED A LOT MORE WAS WRONG WITH THIS TRAILER.THE BED FRAME WAS MADE VERY WRONG,A WATER PUMP HOSE WASN'T ON ALL THE WAY,THE POWER BED SAFETY LOCK WASN'T ENGAGED,THE CAULKING AROUND THE OUTSIDE SPEAKERS WASN'T APPLIED RIGHT,AND THE SINK LEAKED.WE TOOK IT BACK TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY FIXED THE ISSUES.MAYBE A MONTH LATER,WE NOTICED MORE WAS WRONG.THE SHOWER NOW LEAKED,THE USB PORTS QUIT WORKING,AND THERE WERE BUBBLES BULGING OUT ON THE OUTSIDE OF THE TRAILER.ALSO WE NOTICED A PART ON THE ROOF HAD CAME UP.AFTER TAKING IT BACK AGAIN,WE WERE TOLD THAT THE METAL SIDING WASN'T INSTALLED CORRECTLY,AND IT WOULD HAVE TO BE COMPLETELY REPLACED.ALSO THE PART ON THE ROOF HAD CAME UP BECAUSE THE SCREWS THAT HELD IT DOWN,WERE TIGHTENED WAY TO TIGHT CAUSING THE HEADS TO POP OFF.I'M THANKFUL WE WEREN'T TAKING IT ON OUR TRIP WHEN THIS HAPPENED BECAUSE IT MIGHT HAVE CAUSED PARTS OF THE ROOF TO FLY OFF.WE TRIED TALKING TO JAYCO ABOUT THE SAFETY OF THE TRAILER,BUT THEY DIDN'T THINK WE HAD REASON FOR CONCERN.WE TALKED TO THE DEALERSHIP WHICH SEEMS TO HAVE VERY LITTLE DEALINGS WITH US NOW,OTHER THAN FIXING THE ISSUES THROUGH THE WARRANTY.(ALL ISSUES HAPPENED WHILE BEING PARKED IN OUR DRIVEWAY)I DON'T KNOW WHAT TO DO.WE ARE CONCERNED THAT THIS TRAILER ISN'T MADE CORRECTLY AND MAY BE UNSAFE TO TAKE ON THE ROAD.WE DON'T KNOW WHAT OTHER PROBLEMS ARE GOING TO SURFACE IF WE CONTINUE USE IT.WHAT CAN BE DONE TO MAKE SURE THIS TRAILER IS SAFE FOR OUR FAMILY TO TAKE ON VACATIONS?PLEASE HELP.
Mfg Campaign: 10894773
Recall Date: Aug 10, 2016
Jayco, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE BOUGHT A BRAND NEW JAYCO OCTANE SUPER LITE 273 IN MAY 2016.WE PARKED IT IN OUR DRIVEWAY,AND DECIDED TO SPEND THE NIGHT IN IT BECAUSE THE KIDS WERE EXCITED TO USE IT.ABOUT 7 HRS AFTER SETTING IT UP,THE SAME DAY WE BROUGHT IT HOME,THE FURNACE AND AIR CONDITIONER QUIT WORKING(WE WERE TOLD,AFTER GETTING IT FIXED,THAT A HOSE WASN'T ON CORRECTLY, CAUSING IT TO TRIP A RESET BUTTON).AFTER THAT,WE NOTICED A LOT MORE WAS WRONG WITH THIS TRAILER.THE BED FRAME WAS MADE VERY WRONG,A WATER PUMP HOSE WASN'T ON ALL THE WAY,THE POWER BED SAFETY LOCK WASN'T ENGAGED,THE CAULKING AROUND THE OUTSIDE SPEAKERS WASN'T APPLIED RIGHT,AND THE SINK LEAKED.WE TOOK IT BACK TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY FIXED THE ISSUES.MAYBE A MONTH LATER,WE NOTICED MORE WAS WRONG.THE SHOWER NOW LEAKED,THE USB PORTS QUIT WORKING,AND THERE WERE BUBBLES BULGING OUT ON THE OUTSIDE OF THE TRAILER.ALSO WE NOTICED A PART ON THE ROOF HAD CAME UP.AFTER TAKING IT BACK AGAIN,WE WERE TOLD THAT THE METAL SIDING WASN'T INSTALLED CORRECTLY,AND IT WOULD HAVE TO BE COMPLETELY REPLACED.ALSO THE PART ON THE ROOF HAD CAME UP BECAUSE THE SCREWS THAT HELD IT DOWN,WERE TIGHTENED WAY TO TIGHT CAUSING THE HEADS TO POP OFF.I'M THANKFUL WE WEREN'T TAKING IT ON OUR TRIP WHEN THIS HAPPENED BECAUSE IT MIGHT HAVE CAUSED PARTS OF THE ROOF TO FLY OFF.WE TRIED TALKING TO JAYCO ABOUT THE SAFETY OF THE TRAILER,BUT THEY DIDN'T THINK WE HAD REASON FOR CONCERN.WE TALKED TO THE DEALERSHIP WHICH SEEMS TO HAVE VERY LITTLE DEALINGS WITH US NOW,OTHER THAN FIXING THE ISSUES THROUGH THE WARRANTY.(ALL ISSUES HAPPENED WHILE BEING PARKED IN OUR DRIVEWAY)I DON'T KNOW WHAT TO DO.WE ARE CONCERNED THAT THIS TRAILER ISN'T MADE CORRECTLY AND MAY BE UNSAFE TO TAKE ON THE ROAD.WE DON'T KNOW WHAT OTHER PROBLEMS ARE GOING TO SURFACE IF WE CONTINUE USE IT.WHAT CAN BE DONE TO MAKE SURE THIS TRAILER IS SAFE FOR OUR FAMILY TO TAKE ON VACATIONS?PLEASE HELP.
Corrective Action:
WE BOUGHT A BRAND NEW JAYCO OCTANE SUPER LITE 273 IN MAY 2016.WE PARKED IT IN OUR DRIVEWAY,AND DECIDED TO SPEND THE NIGHT IN IT BECAUSE THE KIDS WERE EXCITED TO USE IT.ABOUT 7 HRS AFTER SETTING IT UP,THE SAME DAY WE BROUGHT IT HOME,THE FURNACE AND AIR CONDITIONER QUIT WORKING(WE WERE TOLD,AFTER GETTING IT FIXED,THAT A HOSE WASN'T ON CORRECTLY, CAUSING IT TO TRIP A RESET BUTTON).AFTER THAT,WE NOTICED A LOT MORE WAS WRONG WITH THIS TRAILER.THE BED FRAME WAS MADE VERY WRONG,A WATER PUMP HOSE WASN'T ON ALL THE WAY,THE POWER BED SAFETY LOCK WASN'T ENGAGED,THE CAULKING AROUND THE OUTSIDE SPEAKERS WASN'T APPLIED RIGHT,AND THE SINK LEAKED.WE TOOK IT BACK TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY FIXED THE ISSUES.MAYBE A MONTH LATER,WE NOTICED MORE WAS WRONG.THE SHOWER NOW LEAKED,THE USB PORTS QUIT WORKING,AND THERE WERE BUBBLES BULGING OUT ON THE OUTSIDE OF THE TRAILER.ALSO WE NOTICED A PART ON THE ROOF HAD CAME UP.AFTER TAKING IT BACK AGAIN,WE WERE TOLD THAT THE METAL SIDING WASN'T INSTALLED CORRECTLY,AND IT WOULD HAVE TO BE COMPLETELY REPLACED.ALSO THE PART ON THE ROOF HAD CAME UP BECAUSE THE SCREWS THAT HELD IT DOWN,WERE TIGHTENED WAY TO TIGHT CAUSING THE HEADS TO POP OFF.I'M THANKFUL WE WEREN'T TAKING IT ON OUR TRIP WHEN THIS HAPPENED BECAUSE IT MIGHT HAVE CAUSED PARTS OF THE ROOF TO FLY OFF.WE TRIED TALKING TO JAYCO ABOUT THE SAFETY OF THE TRAILER,BUT THEY DIDN'T THINK WE HAD REASON FOR CONCERN.WE TALKED TO THE DEALERSHIP WHICH SEEMS TO HAVE VERY LITTLE DEALINGS WITH US NOW,OTHER THAN FIXING THE ISSUES THROUGH THE WARRANTY.(ALL ISSUES HAPPENED WHILE BEING PARKED IN OUR DRIVEWAY)I DON'T KNOW WHAT TO DO.WE ARE CONCERNED THAT THIS TRAILER ISN'T MADE CORRECTLY AND MAY BE UNSAFE TO TAKE ON THE ROAD.WE DON'T KNOW WHAT OTHER PROBLEMS ARE GOING TO SURFACE IF WE CONTINUE USE IT.WHAT CAN BE DONE TO MAKE SURE THIS TRAILER IS SAFE FOR OUR FAMILY TO TAKE ON VACATIONS?PLEASE HELP.
Additional Notes:
WE BOUGHT A BRAND NEW JAYCO OCTANE SUPER LITE 273 IN MAY 2016.WE PARKED IT IN OUR DRIVEWAY,AND DECIDED TO SPEND THE NIGHT IN IT BECAUSE THE KIDS WERE EXCITED TO USE IT.ABOUT 7 HRS AFTER SETTING IT UP,THE SAME DAY WE BROUGHT IT HOME,THE FURNACE AND AIR CONDITIONER QUIT WORKING(WE WERE TOLD,AFTER GETTING IT FIXED,THAT A HOSE WASN'T ON CORRECTLY, CAUSING IT TO TRIP A RESET BUTTON).AFTER THAT,WE NOTICED A LOT MORE WAS WRONG WITH THIS TRAILER.THE BED FRAME WAS MADE VERY WRONG,A WATER PUMP HOSE WASN'T ON ALL THE WAY,THE POWER BED SAFETY LOCK WASN'T ENGAGED,THE CAULKING AROUND THE OUTSIDE SPEAKERS WASN'T APPLIED RIGHT,AND THE SINK LEAKED.WE TOOK IT BACK TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY FIXED THE ISSUES.MAYBE A MONTH LATER,WE NOTICED MORE WAS WRONG.THE SHOWER NOW LEAKED,THE USB PORTS QUIT WORKING,AND THERE WERE BUBBLES BULGING OUT ON THE OUTSIDE OF THE TRAILER.ALSO WE NOTICED A PART ON THE ROOF HAD CAME UP.AFTER TAKING IT BACK AGAIN,WE WERE TOLD THAT THE METAL SIDING WASN'T INSTALLED CORRECTLY,AND IT WOULD HAVE TO BE COMPLETELY REPLACED.ALSO THE PART ON THE ROOF HAD CAME UP BECAUSE THE SCREWS THAT HELD IT DOWN,WERE TIGHTENED WAY TO TIGHT CAUSING THE HEADS TO POP OFF.I'M THANKFUL WE WEREN'T TAKING IT ON OUR TRIP WHEN THIS HAPPENED BECAUSE IT MIGHT HAVE CAUSED PARTS OF THE ROOF TO FLY OFF.WE TRIED TALKING TO JAYCO ABOUT THE SAFETY OF THE TRAILER,BUT THEY DIDN'T THINK WE HAD REASON FOR CONCERN.WE TALKED TO THE DEALERSHIP WHICH SEEMS TO HAVE VERY LITTLE DEALINGS WITH US NOW,OTHER THAN FIXING THE ISSUES THROUGH THE WARRANTY.(ALL ISSUES HAPPENED WHILE BEING PARKED IN OUR DRIVEWAY)I DON'T KNOW WHAT TO DO.WE ARE CONCERNED THAT THIS TRAILER ISN'T MADE CORRECTLY AND MAY BE UNSAFE TO TAKE ON THE ROAD.WE DON'T KNOW WHAT OTHER PROBLEMS ARE GOING TO SURFACE IF WE CONTINUE USE IT.WHAT CAN BE DONE TO MAKE SURE THIS TRAILER IS SAFE FOR OUR FAMILY TO TAKE ON VACATIONS?PLEASE HELP.
Mfg Campaign: 10894773
Recall Date: Aug 10, 2016
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