JAYCO NORTHPOINT 2018

Complete listing of complaints and recalls for this vehicle

4
Complaints
2
Recalls

Complaints & Recalls

4 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Jayco, Inc.
NHTSA Campaign: 21V425000 SAFETY RECALL
87.6K Vehicles Affected
Recall Date: Jun 4, 2021
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.

Potential Risk:
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
FREE Recall Solution:
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Notice Date: Aug 3, 2021
Recall Date: Jun 4, 2021
Jayco, Inc.
NHTSA Campaign: 18V364000 SAFETY RECALL
612 Vehicles Affected
Recall Date: Jun 1, 2018
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2018-2019 Eagle, Eagle HT, NorthPoint, Pinnacle, Talon and Seismic fifth-wheel recreational trailers. The strap that secures the liquid propane (LP) gas bottle may separate from its buckle and no longer secure the propane tank.

Potential Risk:
An unsecured propane tank could detach from the trailer and increase the risk of a crash or leak propane and increase the risk of a fire.
FREE Recall Solution:
Jayco will notify owners, and dealers will replace the propane tank securing strap with a new strap that has the correct crimping, free of charge. The recall began on July 27, 2018. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901385.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Mfg Campaign: 9901385
Notice Date: Jul 27, 2018
Recall Date: Jun 1, 2018

Consumer Complaints

4 Complaints
Jayco, Inc.
Campaign: 11395801 Other
Feb 11, 2021
Defect Description:

SUSPENSION

Potential Consequences:

THE DRIVER SIDE TIRES ARE MAKING CONTACT WITH THE WHEEL WELLS WHEN VEHICLE IS IN MOTION. VEHICLE IS LOADED WITHIN ALLOWED TOLERANCES. DAMAGE HAS OCCURRED TO THE WHEEL WELLS AT THIS POINT. THERE IS AN ACTIVE RECALL FOR THE SAME ISSUES FOR THE 2017 MODEL YEAR. COMPONENTS ARE THE SAME BETWEEN MODEL YEARS. AFTER VISITING FORUM WEBSITES THIS ISSUES IS PRESENT IN MY MODEL YEAR WITH MANY VEHICLE OWNERS. THE MANUFACTURER HAS DENIED CLAIMS TO FIX ISSUES CITING VEHICLE IS OUT OF WARRANTY. THIS ISSUE WAS FIRST REPORTED TO THE DEALERSHIP DURING THE WARRANTY PERIOD.

Corrective Action:

THE DRIVER SIDE TIRES ARE MAKING CONTACT WITH THE WHEEL WELLS WHEN VEHICLE IS IN MOTION. VEHICLE IS LOADED WITHIN ALLOWED TOLERANCES. DAMAGE HAS OCCURRED TO THE WHEEL WELLS AT THIS POINT. THERE IS AN ACTIVE RECALL FOR THE SAME ISSUES FOR THE 2017 MODEL YEAR. COMPONENTS ARE THE SAME BETWEEN MODEL YEARS. AFTER VISITING FORUM WEBSITES THIS ISSUES IS PRESENT IN MY MODEL YEAR WITH MANY VEHICLE OWNERS. THE MANUFACTURER HAS DENIED CLAIMS TO FIX ISSUES CITING VEHICLE IS OUT OF WARRANTY. THIS ISSUE WAS FIRST REPORTED TO THE DEALERSHIP DURING THE WARRANTY PERIOD.

Additional Notes:

THE DRIVER SIDE TIRES ARE MAKING CONTACT WITH THE WHEEL WELLS WHEN VEHICLE IS IN MOTION. VEHICLE IS LOADED WITHIN ALLOWED TOLERANCES. DAMAGE HAS OCCURRED TO THE WHEEL WELLS AT THIS POINT. THERE IS AN ACTIVE RECALL FOR THE SAME ISSUES FOR THE 2017 MODEL YEAR. COMPONENTS ARE THE SAME BETWEEN MODEL YEARS. AFTER VISITING FORUM WEBSITES THIS ISSUES IS PRESENT IN MY MODEL YEAR WITH MANY VEHICLE OWNERS. THE MANUFACTURER HAS DENIED CLAIMS TO FIX ISSUES CITING VEHICLE IS OUT OF WARRANTY. THIS ISSUE WAS FIRST REPORTED TO THE DEALERSHIP DURING THE WARRANTY PERIOD.

Manufacturer: JAYCO
Mfg Campaign: 11395801
Notice Date: Feb 11, 2021
Recall Date: Feb 11, 2021
Jayco, Inc.
Campaign: 11388424 Other
Jan 16, 2021
Defect Description:

STRUCTURE:BODY

Potential Consequences:

TIRES ARE RUBBING ON FENDER WELL JAYCO SAID IT'S NOT COVERED UNDER RECALL FOR IT BECAUSE IT'S A 2018. THERE A STRUCTURAL CRACK AT BOTTOM LEFT CORNER OF BED ROOM SLIDE SHOWED UP DAY AFTER WE BOUGHT IT JAYCO SAID THERE NO WARRANTY ON THE TRAILER.*DT*DT*JB*JB

Corrective Action:

TIRES ARE RUBBING ON FENDER WELL JAYCO SAID IT'S NOT COVERED UNDER RECALL FOR IT BECAUSE IT'S A 2018. THERE A STRUCTURAL CRACK AT BOTTOM LEFT CORNER OF BED ROOM SLIDE SHOWED UP DAY AFTER WE BOUGHT IT JAYCO SAID THERE NO WARRANTY ON THE TRAILER.*DT*DT*JB*JB

Additional Notes:

TIRES ARE RUBBING ON FENDER WELL JAYCO SAID IT'S NOT COVERED UNDER RECALL FOR IT BECAUSE IT'S A 2018. THERE A STRUCTURAL CRACK AT BOTTOM LEFT CORNER OF BED ROOM SLIDE SHOWED UP DAY AFTER WE BOUGHT IT JAYCO SAID THERE NO WARRANTY ON THE TRAILER.*DT*DT*JB*JB

Manufacturer: JAYCO
Mfg Campaign: 11388424
Notice Date: Jan 16, 2021
Recall Date: Jan 16, 2021
Jayco, Inc.
Campaign: 11388424 Other
Jan 16, 2021
Defect Description:

SUSPENSION

Potential Consequences:

TIRES ARE RUBBING ON FENDER WELL JAYCO SAID IT'S NOT COVERED UNDER RECALL FOR IT BECAUSE IT'S A 2018. THERE A STRUCTURAL CRACK AT BOTTOM LEFT CORNER OF BED ROOM SLIDE SHOWED UP DAY AFTER WE BOUGHT IT JAYCO SAID THERE NO WARRANTY ON THE TRAILER.*DT*DT*JB*JB

Corrective Action:

TIRES ARE RUBBING ON FENDER WELL JAYCO SAID IT'S NOT COVERED UNDER RECALL FOR IT BECAUSE IT'S A 2018. THERE A STRUCTURAL CRACK AT BOTTOM LEFT CORNER OF BED ROOM SLIDE SHOWED UP DAY AFTER WE BOUGHT IT JAYCO SAID THERE NO WARRANTY ON THE TRAILER.*DT*DT*JB*JB

Additional Notes:

TIRES ARE RUBBING ON FENDER WELL JAYCO SAID IT'S NOT COVERED UNDER RECALL FOR IT BECAUSE IT'S A 2018. THERE A STRUCTURAL CRACK AT BOTTOM LEFT CORNER OF BED ROOM SLIDE SHOWED UP DAY AFTER WE BOUGHT IT JAYCO SAID THERE NO WARRANTY ON THE TRAILER.*DT*DT*JB*JB

Manufacturer: JAYCO
Mfg Campaign: 11388424
Notice Date: Jan 16, 2021
Recall Date: Jan 16, 2021
Jayco, Inc.
Campaign: 11269399 Other
Oct 18, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

****NOTE - NOT ENOUGH INFORMATION. CONTACT CONSUMER**** THE TRAILER HAS A SPRING LOADED TV LIFT SYSTEM WITH THE EMERGENCY EXIT WINDOW BEHIND IT. MY WIFE IS HANDICAPPED FROM CANCER WITH A DOUBLE MASTECTOMY AND IS UNABLE TO PUSH THE TV DOWN INTO THE CABINET TO USE THE EMERGENCY WINDOW IN CASE OF AN EMERGENCY AND SHE IS TRAPPED INSIDE THE TRAILER. ## VIN PASSED ## , ##*DT*DT*TP CONSUMER STATED FROM THE FLOOR TO THE TOP OF THE TV IS 62 INCHES AND THE TV IS SET BACK 18 INCHES FROM THE FRONT OF THE FIREPLACE. YOU HAVE TO LEAN FORWARD 18 INCHES REACH UP AND PUSH THE TV DOWN WITH 18 1/2 POUNDS OF PRESSURE. CARFAX CANNOT PROCESS REQUEST. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)*JB *TR*JB*DT*JB*DT*DT

Corrective Action:

****NOTE - NOT ENOUGH INFORMATION. CONTACT CONSUMER**** THE TRAILER HAS A SPRING LOADED TV LIFT SYSTEM WITH THE EMERGENCY EXIT WINDOW BEHIND IT. MY WIFE IS HANDICAPPED FROM CANCER WITH A DOUBLE MASTECTOMY AND IS UNABLE TO PUSH THE TV DOWN INTO THE CABINET TO USE THE EMERGENCY WINDOW IN CASE OF AN EMERGENCY AND SHE IS TRAPPED INSIDE THE TRAILER. ## VIN PASSED ## , ##*DT*DT*TP CONSUMER STATED FROM THE FLOOR TO THE TOP OF THE TV IS 62 INCHES AND THE TV IS SET BACK 18 INCHES FROM THE FRONT OF THE FIREPLACE. YOU HAVE TO LEAN FORWARD 18 INCHES REACH UP AND PUSH THE TV DOWN WITH 18 1/2 POUNDS OF PRESSURE. CARFAX CANNOT PROCESS REQUEST. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)*JB *TR*JB*DT*JB*DT*DT

Additional Notes:

****NOTE - NOT ENOUGH INFORMATION. CONTACT CONSUMER**** THE TRAILER HAS A SPRING LOADED TV LIFT SYSTEM WITH THE EMERGENCY EXIT WINDOW BEHIND IT. MY WIFE IS HANDICAPPED FROM CANCER WITH A DOUBLE MASTECTOMY AND IS UNABLE TO PUSH THE TV DOWN INTO THE CABINET TO USE THE EMERGENCY WINDOW IN CASE OF AN EMERGENCY AND SHE IS TRAPPED INSIDE THE TRAILER. ## VIN PASSED ## , ##*DT*DT*TP CONSUMER STATED FROM THE FLOOR TO THE TOP OF THE TV IS 62 INCHES AND THE TV IS SET BACK 18 INCHES FROM THE FRONT OF THE FIREPLACE. YOU HAVE TO LEAN FORWARD 18 INCHES REACH UP AND PUSH THE TV DOWN WITH 18 1/2 POUNDS OF PRESSURE. CARFAX CANNOT PROCESS REQUEST. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)*JB *TR*JB*DT*JB*DT*DT

Manufacturer: JAYCO
Mfg Campaign: 11269399
Notice Date: Oct 18, 2019
Recall Date: Oct 18, 2019

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