JAYCO MELBOURNE 2021

Complete listing of complaints and recalls for this vehicle

1
Complaints
22
Recalls

Complaints & Recalls

1 Complaints 22 Recalls

Official Safety Recalls - Important!

22 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Jayco, Inc.
NHTSA Campaign: 23V486000 SAFETY RECALL
659 Vehicles Affected
Recall Date: Jul 14, 2023
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2020-2021 Entegra Launch, Qwest, Jayco Melbourne, and Melbourne Prestige motorhomes. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.

Potential Risk:
A wiring harness that overheats increases the risk of a fire.
FREE Recall Solution:
Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace the fuse and wiring harness, free of charge. Owner notification letters are expected to be mailed August 18, 2023. Owners may contact Jayco customer service at 1-800-283-8267.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Mfg Campaign: Daimler 23V-100
Notice Date: Aug 24, 2023
Recall Date: Jul 14, 2023
Jayco, Inc.
NHTSA Campaign: 23V390000 SAFETY RECALL
62 Vehicles Affected
Recall Date: Jun 1, 2023
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2020-2021 Melbourne and Melbourne Prestige motorhomes. The instrument cluster may fail to display any information when the vehicle is started.

Potential Risk:
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed June 15, 2023. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is Daimler 23V-204.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Mfg Campaign: Daimler 23V-204
Notice Date: Jun 15, 2023
Recall Date: Jun 1, 2023
Jayco, Inc.
NHTSA Campaign: 23V081000 SAFETY RECALL
2.8K Vehicles Affected
Recall Date: Feb 16, 2023
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2019-2023 Entegra Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway.

Potential Risk:
Vehicle rollaway increases the risk of a crash.
FREE Recall Solution:
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed March 8, 2023. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is MB 22V-796.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Mfg Campaign: MB 22V-796
Notice Date: Mar 8, 2023
Recall Date: Feb 16, 2023
Jayco, Inc.
NHTSA Campaign: 22V663000 SAFETY RECALL
245 Vehicles Affected
Recall Date: Sep 1, 2022
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2021-2022 Entegra Qwest, Jayco Melbourne, and Melbourne Prestige motorhomes. The shim on the torsion bar was incorrectly installed between the nut and the torsion bar, rather than between the ball stud and the torsion bar.

Potential Risk:
An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the torsion bar linkage and correct the position of the shim, free of charge. Owner notification letters were mailed September 29, 2022. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is MB 22V-131.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Mfg Campaign: MB 22V-131
Notice Date: Sep 29, 2022
Recall Date: Sep 1, 2022
Jayco, Inc.
NHTSA Campaign: 20V468000 SAFETY RECALL
545 Vehicles Affected
Recall Date: Aug 10, 2020
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2020-2021 Jayco Melbourne, Melbourne Prestige and Entegra Qwest motorhomes built on Sprinter chassis and equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Potential Risk:
If the wiring harness is damaged, the side air bag within the seat may deploy unexpectedly or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
FREE Recall Solution:
Jayco will notify owners, and Mercedes-Benz Sprinter dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall began August 21, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Notice Date: Aug 21, 2020
Recall Date: Aug 10, 2020
Jayco, Inc.
NHTSA Campaign: 20V388000 SAFETY RECALL
666 Vehicles Affected
Recall Date: Jul 2, 2020
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Qwest and Jayco Melbourne and Melbourne Prestige motorhomes built on Mercedes-Benz Sprinter chassis. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.

Potential Risk:
Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
FREE Recall Solution:
Jayco will notify owners, and Mercedes Sprinter dealers will inspect and replace the brake hoses, and the fender liners will be modified, free of charge. The recall began July 14, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Notice Date: Jul 14, 2020
Recall Date: Jul 2, 2020
Jayco, Inc.
NHTSA Campaign: 20V327000 SAFETY RECALL
666 Vehicles Affected
Recall Date: Jun 5, 2020
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.

Potential Risk:
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
FREE Recall Solution:
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Notice Date: May 19, 2020
Recall Date: Jun 5, 2020

Consumer Complaints

1 Complaint
Jayco, Inc.
Campaign: 11490104 Other
Oct 20, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

2021 JAYCO MELBOURNE. CONSUMER WRITES IN REGARD TO SIM CARD UPDATE SAFETY RECALL. THE CONSUMER IS IN THE PROCESS OF SELLING THE ABOVE MENTIONED VEHICLE BUT CAN NOT DO SO DUE TO THE FACT THAT HE NEEDS MERCEDES BENZ TO ISSUE A RECALL CLEARANCE LETTER SO THE RV CAN CROSS THE US/CANADIAN BORDER.

Corrective Action:

2021 JAYCO MELBOURNE. CONSUMER WRITES IN REGARD TO SIM CARD UPDATE SAFETY RECALL. THE CONSUMER IS IN THE PROCESS OF SELLING THE ABOVE MENTIONED VEHICLE BUT CAN NOT DO SO DUE TO THE FACT THAT HE NEEDS MERCEDES BENZ TO ISSUE A RECALL CLEARANCE LETTER SO THE RV CAN CROSS THE US/CANADIAN BORDER.

Additional Notes:

2021 JAYCO MELBOURNE. CONSUMER WRITES IN REGARD TO SIM CARD UPDATE SAFETY RECALL. THE CONSUMER IS IN THE PROCESS OF SELLING THE ABOVE MENTIONED VEHICLE BUT CAN NOT DO SO DUE TO THE FACT THAT HE NEEDS MERCEDES BENZ TO ISSUE A RECALL CLEARANCE LETTER SO THE RV CAN CROSS THE US/CANADIAN BORDER.

Manufacturer: JAYCO
Mfg Campaign: 11490104
Notice Date: Oct 20, 2022
Recall Date: Oct 20, 2022
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