JAYCO MELBOURNE 2019

Complete listing of complaints and recalls for this vehicle

1
Complaints
8
Recalls

Complaints & Recalls

1 Complaints 8 Recalls

Official Safety Recalls - Important!

8 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Jayco, Inc.
NHTSA Campaign: 23V081000 SAFETY RECALL
2.8K Vehicles Affected
Recall Date: Feb 16, 2023
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2019-2023 Entegra Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway.

Potential Risk:
Vehicle rollaway increases the risk of a crash.
FREE Recall Solution:
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed March 8, 2023. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is MB 22V-796.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Mfg Campaign: MB 22V-796
Notice Date: Mar 8, 2023
Recall Date: Feb 16, 2023
Jayco, Inc.
NHTSA Campaign: 20V388000 SAFETY RECALL
666 Vehicles Affected
Recall Date: Jul 2, 2020
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Qwest and Jayco Melbourne and Melbourne Prestige motorhomes built on Mercedes-Benz Sprinter chassis. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.

Potential Risk:
Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
FREE Recall Solution:
Jayco will notify owners, and Mercedes Sprinter dealers will inspect and replace the brake hoses, and the fender liners will be modified, free of charge. The recall began July 14, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Notice Date: Jul 14, 2020
Recall Date: Jul 2, 2020
Jayco, Inc.
NHTSA Campaign: 20V327000 SAFETY RECALL
666 Vehicles Affected
Recall Date: Jun 5, 2020
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.

Potential Risk:
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
FREE Recall Solution:
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Notice Date: May 19, 2020
Recall Date: Jun 5, 2020
Jayco, Inc.
NHTSA Campaign: 18V451000 SAFETY RECALL
49 Vehicles Affected
Recall Date: Jul 5, 2018
Safety Issue:

Jayco, Inc. (Jayco) is recalling certain 2018-2019 Jayco Alante, Precept, Seneca, Redhawk, and Melbourne motorhomes. The Cargo Carrying Capacity (CCC) label incorrectly overstates the cargo capacity, potentially causing the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other than Passenger Cars."

Potential Risk:
An overloaded vehicle has an increased risk of a crash.
FREE Recall Solution:
Jayco will notify owners, and will provided a corrected CCC label, free of charge. The recall began on August 22, 2018. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9903405.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAYCO dealer to schedule your FREE recall repair.
Manufacturer: JAYCO
Mfg Campaign: 9903405
Notice Date: Aug 22, 2018
Recall Date: Jul 5, 2018

Consumer Complaints

1 Complaint
Jayco, Inc.
Campaign: 11318404 Other
Mar 17, 2020
Defect Description:

EQUIPMENT

Potential Consequences:

TL* THE CONTACT OWNS A 2019 JAYCO MELBOURNE PRESTIGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V845000 (EQUIPMENT) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DUNLAP FAMILY RV OF CHATTANOOGA DEALER, 360 INDUSTRIAL BLVD, RINGGOLD, GA 30736, AND WAS INFORMED PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE.

Corrective Action:

TL* THE CONTACT OWNS A 2019 JAYCO MELBOURNE PRESTIGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V845000 (EQUIPMENT) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DUNLAP FAMILY RV OF CHATTANOOGA DEALER, 360 INDUSTRIAL BLVD, RINGGOLD, GA 30736, AND WAS INFORMED PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE.

Additional Notes:

TL* THE CONTACT OWNS A 2019 JAYCO MELBOURNE PRESTIGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V845000 (EQUIPMENT) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DUNLAP FAMILY RV OF CHATTANOOGA DEALER, 360 INDUSTRIAL BLVD, RINGGOLD, GA 30736, AND WAS INFORMED PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE.

Manufacturer: JAYCO
Mfg Campaign: 11318404
Notice Date: Mar 17, 2020
Recall Date: Mar 17, 2020
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