Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2021-2022 Jayco Jay Feather, Jay Flight, and Jay Flight SLX travel trailers. The cooktop flame may invert when the stove and furnace are operated at the same time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 9901582
Recall Date: Oct 14, 2022
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2018-2021 Jayco Eagle, Talon, 2020 Eagle HT, 2021 Jay Feather, Jay Flight Bungalow, Jay Flight Octane, North Point, Octane Super Lite, Pinnacle, White Hawk, 2021-2022 Jay Flights SLX, Jay Flight, and 2017-2021 Seismic recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Sep 2, 2021
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jun 4, 2021
Consumer Complaints
5 ComplaintsJayco, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
We recently purchased this camper and in preparation I crawled under it and looked around and what I saw made me cringe. The welding on the frame was the worst welding I've seen in years on a product for sale the main beams that tie the camper front to back were only welded on one side of the beam and there are four sides that could be welded. And upon further inspection found the weld on the main beam in the rear has already started to crack side.mounts for the camper body are only welded half the length of the bracket to the frame. The only thing I can is I contacted jayco and their response was I need to talk to the frame manufacturer. I said no I won't you sold it it's your responsibility to check incoming parts and make sure it meets specification. Not satisfied with there response said if I send pictures they would contact them on my behalf. I've thought about it and this kind of product should not be sold The total Miles of this camper is less than 1200 miles. And weld's are already failing. This needs to be looked into before someone gets killed
Corrective Action:
We recently purchased this camper and in preparation I crawled under it and looked around and what I saw made me cringe. The welding on the frame was the worst welding I've seen in years on a product for sale the main beams that tie the camper front to back were only welded on one side of the beam and there are four sides that could be welded. And upon further inspection found the weld on the main beam in the rear has already started to crack side.mounts for the camper body are only welded half the length of the bracket to the frame. The only thing I can is I contacted jayco and their response was I need to talk to the frame manufacturer. I said no I won't you sold it it's your responsibility to check incoming parts and make sure it meets specification. Not satisfied with there response said if I send pictures they would contact them on my behalf. I've thought about it and this kind of product should not be sold The total Miles of this camper is less than 1200 miles. And weld's are already failing. This needs to be looked into before someone gets killed
Additional Notes:
We recently purchased this camper and in preparation I crawled under it and looked around and what I saw made me cringe. The welding on the frame was the worst welding I've seen in years on a product for sale the main beams that tie the camper front to back were only welded on one side of the beam and there are four sides that could be welded. And upon further inspection found the weld on the main beam in the rear has already started to crack side.mounts for the camper body are only welded half the length of the bracket to the frame. The only thing I can is I contacted jayco and their response was I need to talk to the frame manufacturer. I said no I won't you sold it it's your responsibility to check incoming parts and make sure it meets specification. Not satisfied with there response said if I send pictures they would contact them on my behalf. I've thought about it and this kind of product should not be sold The total Miles of this camper is less than 1200 miles. And weld's are already failing. This needs to be looked into before someone gets killed
Mfg Campaign: 11530005
Recall Date: Jul 2, 2023
Jayco, Inc.
Defect Description:
WHEELS
Potential Consequences:
We recently purchased this camper and in preparation I crawled under it and looked around and what I saw made me cringe. The welding on the frame was the worst welding I've seen in years on a product for sale the main beams that tie the camper front to back were only welded on one side of the beam and there are four sides that could be welded. And upon further inspection found the weld on the main beam in the rear has already started to crack side.mounts for the camper body are only welded half the length of the bracket to the frame. The only thing I can is I contacted jayco and their response was I need to talk to the frame manufacturer. I said no I won't you sold it it's your responsibility to check incoming parts and make sure it meets specification. Not satisfied with there response said if I send pictures they would contact them on my behalf. I've thought about it and this kind of product should not be sold The total Miles of this camper is less than 1200 miles. And weld's are already failing. This needs to be looked into before someone gets killed
Corrective Action:
We recently purchased this camper and in preparation I crawled under it and looked around and what I saw made me cringe. The welding on the frame was the worst welding I've seen in years on a product for sale the main beams that tie the camper front to back were only welded on one side of the beam and there are four sides that could be welded. And upon further inspection found the weld on the main beam in the rear has already started to crack side.mounts for the camper body are only welded half the length of the bracket to the frame. The only thing I can is I contacted jayco and their response was I need to talk to the frame manufacturer. I said no I won't you sold it it's your responsibility to check incoming parts and make sure it meets specification. Not satisfied with there response said if I send pictures they would contact them on my behalf. I've thought about it and this kind of product should not be sold The total Miles of this camper is less than 1200 miles. And weld's are already failing. This needs to be looked into before someone gets killed
Additional Notes:
We recently purchased this camper and in preparation I crawled under it and looked around and what I saw made me cringe. The welding on the frame was the worst welding I've seen in years on a product for sale the main beams that tie the camper front to back were only welded on one side of the beam and there are four sides that could be welded. And upon further inspection found the weld on the main beam in the rear has already started to crack side.mounts for the camper body are only welded half the length of the bracket to the frame. The only thing I can is I contacted jayco and their response was I need to talk to the frame manufacturer. I said no I won't you sold it it's your responsibility to check incoming parts and make sure it meets specification. Not satisfied with there response said if I send pictures they would contact them on my behalf. I've thought about it and this kind of product should not be sold The total Miles of this camper is less than 1200 miles. And weld's are already failing. This needs to be looked into before someone gets killed
Mfg Campaign: 11530005
Recall Date: Jul 2, 2023
Jayco, Inc.
Defect Description:
EQUIPMENT
Potential Consequences:
The contact's wife owns a 2021 Jayco Jay Flight RV. The contact stated that he had experienced several failures with the trailer. The contact stated that upon delivery of the trailer, the refrigerator would freeze at bottom and defrost at the top. The contact also stated that the stove top would ignite nearly six inches high and could not be adjusted. The contact then received notification of NHTSA Campaign Number: 21V685000 (Equipment) which he linked to the failure. The contact was sent the part to repair the trailer himself; however, due to health challenges, the contact was unable to replace the part. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.
Corrective Action:
The contact's wife owns a 2021 Jayco Jay Flight RV. The contact stated that he had experienced several failures with the trailer. The contact stated that upon delivery of the trailer, the refrigerator would freeze at bottom and defrost at the top. The contact also stated that the stove top would ignite nearly six inches high and could not be adjusted. The contact then received notification of NHTSA Campaign Number: 21V685000 (Equipment) which he linked to the failure. The contact was sent the part to repair the trailer himself; however, due to health challenges, the contact was unable to replace the part. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.
Additional Notes:
The contact's wife owns a 2021 Jayco Jay Flight RV. The contact stated that he had experienced several failures with the trailer. The contact stated that upon delivery of the trailer, the refrigerator would freeze at bottom and defrost at the top. The contact also stated that the stove top would ignite nearly six inches high and could not be adjusted. The contact then received notification of NHTSA Campaign Number: 21V685000 (Equipment) which he linked to the failure. The contact was sent the part to repair the trailer himself; however, due to health challenges, the contact was unable to replace the part. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.
Mfg Campaign: 11490983
Recall Date: Oct 26, 2022
Jayco, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
JAYCO. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 21V-685. THE CONSUMER STATED THE VEHICLE WAS PERMANENTLY PARKED. THEREFORE, UNABLE TO HAVE THE VEHICLE REPAIRED FREE OF CHARGE.
Corrective Action:
JAYCO. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 21V-685. THE CONSUMER STATED THE VEHICLE WAS PERMANENTLY PARKED. THEREFORE, UNABLE TO HAVE THE VEHICLE REPAIRED FREE OF CHARGE.
Additional Notes:
JAYCO. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 21V-685. THE CONSUMER STATED THE VEHICLE WAS PERMANENTLY PARKED. THEREFORE, UNABLE TO HAVE THE VEHICLE REPAIRED FREE OF CHARGE.
Mfg Campaign: 11469334
Recall Date: Jun 15, 2022
Jayco, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
We have experienced an axle failure on our 2021 Jayco Travel Trailer. The trailer has never been over GVW. After a month of discussion with Lippert/Jayco they are unwilling to correct the following issue. Lippert's axle sticker (photo attached) states the Static Load Radius as measured is 11.9" & not to exceed this rating by more than 10%. The Baja Edition option as built by Jayco comes with 16" wheels & off road Goodyear tires. My Measurement of the SLR is 14.6" which exceeds the warning on the Lippert axle sticker. This is what I believe contributed to my axle failure. Our safety was put at great risk with this failure.
Corrective Action:
We have experienced an axle failure on our 2021 Jayco Travel Trailer. The trailer has never been over GVW. After a month of discussion with Lippert/Jayco they are unwilling to correct the following issue. Lippert's axle sticker (photo attached) states the Static Load Radius as measured is 11.9" & not to exceed this rating by more than 10%. The Baja Edition option as built by Jayco comes with 16" wheels & off road Goodyear tires. My Measurement of the SLR is 14.6" which exceeds the warning on the Lippert axle sticker. This is what I believe contributed to my axle failure. Our safety was put at great risk with this failure.
Additional Notes:
We have experienced an axle failure on our 2021 Jayco Travel Trailer. The trailer has never been over GVW. After a month of discussion with Lippert/Jayco they are unwilling to correct the following issue. Lippert's axle sticker (photo attached) states the Static Load Radius as measured is 11.9" & not to exceed this rating by more than 10%. The Baja Edition option as built by Jayco comes with 16" wheels & off road Goodyear tires. My Measurement of the SLR is 14.6" which exceeds the warning on the Lippert axle sticker. This is what I believe contributed to my axle failure. Our safety was put at great risk with this failure.
Mfg Campaign: 11456061
Recall Date: Mar 10, 2022
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