Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jun 4, 2021
Consumer Complaints
3 ComplaintsJayco, Inc.
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2018 Jayco Jay Flight. The contact stated that an abnormal propane odor was coming from the propane tanks attached to the trailer. Recently, the contact received a recall notice for NHTSA Campaign Number: 21V425000 (Equipment) which she linked to her failure. The contact had yet to reach out to the dealer or the manufacturer for assistance with the recall. The contact stated that she was elderly and could not haul the trailer to a dealer to service the recall. The vehicle had yet to be repaired. The failure mileage was unknown. VIN was not available.
Corrective Action:
The contact owns a 2018 Jayco Jay Flight. The contact stated that an abnormal propane odor was coming from the propane tanks attached to the trailer. Recently, the contact received a recall notice for NHTSA Campaign Number: 21V425000 (Equipment) which she linked to her failure. The contact had yet to reach out to the dealer or the manufacturer for assistance with the recall. The contact stated that she was elderly and could not haul the trailer to a dealer to service the recall. The vehicle had yet to be repaired. The failure mileage was unknown. VIN was not available.
Additional Notes:
The contact owns a 2018 Jayco Jay Flight. The contact stated that an abnormal propane odor was coming from the propane tanks attached to the trailer. Recently, the contact received a recall notice for NHTSA Campaign Number: 21V425000 (Equipment) which she linked to her failure. The contact had yet to reach out to the dealer or the manufacturer for assistance with the recall. The contact stated that she was elderly and could not haul the trailer to a dealer to service the recall. The vehicle had yet to be repaired. The failure mileage was unknown. VIN was not available.
Mfg Campaign: 11428562
Recall Date: Aug 10, 2021
Jayco, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JAYCO JAY FLIGHT JL26BH TRAVEL TRAILER. THE CONTACT JUST BOUGHT THE VEHICLE AND STATED THAT THE OUTDOOR LIGHTING FLICKERED AND THE SOUND SYSTEM MALFUNCTIONED, INDICATING A POSSIBLE ELECTRICAL FAILURE. THE CONTACT CALLED THE WARRANTY COMPANY, BUT THEY REFUSED TO SEND FOR THE VEHICLE TO BE SERVICED. FURTHERMORE, THE CONTACT WAS USING THE RV AS A LIVE-IN VEHICLE. THE MANUFACTURER WAS CONTACTED BY PHONE AND E-MAIL, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE. THE DEALER (TAMPA RV, 4656 MCINTOSH RD, DOVER, FL 33527, (813) 659-0008) WAS ALSO CONTACTED, BUT HAD NOT CALLED BACK. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JAYCO JAY FLIGHT JL26BH TRAVEL TRAILER. THE CONTACT JUST BOUGHT THE VEHICLE AND STATED THAT THE OUTDOOR LIGHTING FLICKERED AND THE SOUND SYSTEM MALFUNCTIONED, INDICATING A POSSIBLE ELECTRICAL FAILURE. THE CONTACT CALLED THE WARRANTY COMPANY, BUT THEY REFUSED TO SEND FOR THE VEHICLE TO BE SERVICED. FURTHERMORE, THE CONTACT WAS USING THE RV AS A LIVE-IN VEHICLE. THE MANUFACTURER WAS CONTACTED BY PHONE AND E-MAIL, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE. THE DEALER (TAMPA RV, 4656 MCINTOSH RD, DOVER, FL 33527, (813) 659-0008) WAS ALSO CONTACTED, BUT HAD NOT CALLED BACK. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JAYCO JAY FLIGHT JL26BH TRAVEL TRAILER. THE CONTACT JUST BOUGHT THE VEHICLE AND STATED THAT THE OUTDOOR LIGHTING FLICKERED AND THE SOUND SYSTEM MALFUNCTIONED, INDICATING A POSSIBLE ELECTRICAL FAILURE. THE CONTACT CALLED THE WARRANTY COMPANY, BUT THEY REFUSED TO SEND FOR THE VEHICLE TO BE SERVICED. FURTHERMORE, THE CONTACT WAS USING THE RV AS A LIVE-IN VEHICLE. THE MANUFACTURER WAS CONTACTED BY PHONE AND E-MAIL, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE. THE DEALER (TAMPA RV, 4656 MCINTOSH RD, DOVER, FL 33527, (813) 659-0008) WAS ALSO CONTACTED, BUT HAD NOT CALLED BACK. THE VIN WAS UNKNOWN.
Mfg Campaign: 11127917
Recall Date: Sep 6, 2018
Jayco, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JAYCO JAY FLIGHT TRAVEL TRAILER. THE CONTACT INQUIRED ABOUT A RECALL LETTER FOR THE ELECTRICAL SYSTEM. THE CONTACT WAS INFORMED BY JAYCO THAT PARTS WERE NOT AVAILABLE TO REMEDY THE RECALL. THE CONTACT STATED THAT THE TRAILER WAS SITTING AT CAMPING WORLD OF BAKERSFIELD (5500 WIBLE RD, BAKERSFIELD, CA 93313, (888) 409-0053). THE DEALER DID NOT KNOW HOW LONG IT WOULD BE BEFORE PARTS WOULD BE AVAILABLE. THE CONTACT CALLED JAYCO AND WAS INFORMED THAT PARTS WERE ON BACKORDER ACROSS THE U.S. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JAYCO JAY FLIGHT TRAVEL TRAILER. THE CONTACT INQUIRED ABOUT A RECALL LETTER FOR THE ELECTRICAL SYSTEM. THE CONTACT WAS INFORMED BY JAYCO THAT PARTS WERE NOT AVAILABLE TO REMEDY THE RECALL. THE CONTACT STATED THAT THE TRAILER WAS SITTING AT CAMPING WORLD OF BAKERSFIELD (5500 WIBLE RD, BAKERSFIELD, CA 93313, (888) 409-0053). THE DEALER DID NOT KNOW HOW LONG IT WOULD BE BEFORE PARTS WOULD BE AVAILABLE. THE CONTACT CALLED JAYCO AND WAS INFORMED THAT PARTS WERE ON BACKORDER ACROSS THE U.S. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JAYCO JAY FLIGHT TRAVEL TRAILER. THE CONTACT INQUIRED ABOUT A RECALL LETTER FOR THE ELECTRICAL SYSTEM. THE CONTACT WAS INFORMED BY JAYCO THAT PARTS WERE NOT AVAILABLE TO REMEDY THE RECALL. THE CONTACT STATED THAT THE TRAILER WAS SITTING AT CAMPING WORLD OF BAKERSFIELD (5500 WIBLE RD, BAKERSFIELD, CA 93313, (888) 409-0053). THE DEALER DID NOT KNOW HOW LONG IT WOULD BE BEFORE PARTS WOULD BE AVAILABLE. THE CONTACT CALLED JAYCO AND WAS INFORMED THAT PARTS WERE ON BACKORDER ACROSS THE U.S. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 11067072
Recall Date: Feb 5, 2018
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