Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Jayco White Hawk, Jay Flight SLX, Jay Feather, and Jay Flight travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901566
Recall Date: Mar 17, 2021
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2019 Jayco White Hawk, Jay Flight SLX, and Jay Feather travel trailers. The inner wheel hub bearings may not have been sufficiently greased, which can cause the bearings to overheat and fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901422
Recall Date: Nov 30, 2018
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2019 Jayco White Hawk, Jay Flight, and Jay Flight SLX travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901410
Recall Date: Sep 12, 2018
Consumer Complaints
7 ComplaintsJayco, Inc.
Defect Description:
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Potential Consequences:
The contact owns a 2019 Jayco Jay Flight RV. The contact stated that while looking inside the trailer, he became aware that there was no escape exit for top bunk beds. The manufacturer was contacted and notified of the failure. The failure mileage was 10,000.
Corrective Action:
The contact owns a 2019 Jayco Jay Flight RV. The contact stated that while looking inside the trailer, he became aware that there was no escape exit for top bunk beds. The manufacturer was contacted and notified of the failure. The failure mileage was 10,000.
Additional Notes:
The contact owns a 2019 Jayco Jay Flight RV. The contact stated that while looking inside the trailer, he became aware that there was no escape exit for top bunk beds. The manufacturer was contacted and notified of the failure. The failure mileage was 10,000.
Mfg Campaign: 11467769
Recall Date: Jun 6, 2022
Jayco, Inc.
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2019 Jayco Jay Flight SLX travel trailer. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the propane manufacturer, Fretz. The propane manufacturer was made aware of the issue and informed the contact that the RV needed to be taken to their location for the recall repair however, if the RV was to be repaired elsewhere, it was not guaranteed that the contact would be reimbursed for the recall repair. The contact was unaware if there was a failure since she had not turned on the propane tank. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Jayco Jay Flight SLX travel trailer. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the propane manufacturer, Fretz. The propane manufacturer was made aware of the issue and informed the contact that the RV needed to be taken to their location for the recall repair however, if the RV was to be repaired elsewhere, it was not guaranteed that the contact would be reimbursed for the recall repair. The contact was unaware if there was a failure since she had not turned on the propane tank. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Jayco Jay Flight SLX travel trailer. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the propane manufacturer, Fretz. The propane manufacturer was made aware of the issue and informed the contact that the RV needed to be taken to their location for the recall repair however, if the RV was to be repaired elsewhere, it was not guaranteed that the contact would be reimbursed for the recall repair. The contact was unaware if there was a failure since she had not turned on the propane tank. Parts distribution disconnect.
Mfg Campaign: 11447022
Recall Date: Jan 11, 2022
Jayco, Inc.
Defect Description:
WHEELS
Potential Consequences:
The contact owns a 2019 Jayco Jay Flight SLX. The contact stated that while driving at 60 MPH, a fellow motorist had alerted her and her husband that one of the driver-side wheels on the trailer had begun to smoke(color unknown). The contact's husband pulled over and discovered damage to the wheel well. The contact's son was called to the scene and a temporary repair was performed which allowed for the trailer to be driven home. The dealer was notified and informed her that there were no recalls on the trailer. The manufacturer was also notified and a case was filed. The vehicle had yet to be repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Jayco Jay Flight SLX. The contact stated that while driving at 60 MPH, a fellow motorist had alerted her and her husband that one of the driver-side wheels on the trailer had begun to smoke(color unknown). The contact's husband pulled over and discovered damage to the wheel well. The contact's son was called to the scene and a temporary repair was performed which allowed for the trailer to be driven home. The dealer was notified and informed her that there were no recalls on the trailer. The manufacturer was also notified and a case was filed. The vehicle had yet to be repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Jayco Jay Flight SLX. The contact stated that while driving at 60 MPH, a fellow motorist had alerted her and her husband that one of the driver-side wheels on the trailer had begun to smoke(color unknown). The contact's husband pulled over and discovered damage to the wheel well. The contact's son was called to the scene and a temporary repair was performed which allowed for the trailer to be driven home. The dealer was notified and informed her that there were no recalls on the trailer. The manufacturer was also notified and a case was filed. The vehicle had yet to be repaired. The failure mileage was unknown.
Mfg Campaign: 11439373
Recall Date: Nov 4, 2021
Jayco, Inc.
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2019 Jayco Jay Flight SLX Travel Trailer equipped with a Dometic cooking stove with Part Number: 31731 - BBPFBR. The contact received notification of NHTSA Campaign Number: 21V184000 (Equipment). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue but informed the contact that parts were not yet available. The manufacturer was made aware of the issue and informed the contact to contact a dealer. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Jayco Jay Flight SLX Travel Trailer equipped with a Dometic cooking stove with Part Number: 31731 - BBPFBR. The contact received notification of NHTSA Campaign Number: 21V184000 (Equipment). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue but informed the contact that parts were not yet available. The manufacturer was made aware of the issue and informed the contact to contact a dealer. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Jayco Jay Flight SLX Travel Trailer equipped with a Dometic cooking stove with Part Number: 31731 - BBPFBR. The contact received notification of NHTSA Campaign Number: 21V184000 (Equipment). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue but informed the contact that parts were not yet available. The manufacturer was made aware of the issue and informed the contact to contact a dealer. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11423739
Recall Date: Jul 7, 2021
Jayco, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
We have a Dometic range top/oven stove in our Jayco camper. While camping for two days I went to light the manual pilot light in our oven. I put the oven dial over to pilot and attempted to both put the match near the pilot outlet and push in the dial to activate the pilot gas flow. I could not do both so I went outside to get a helper. While outside it was decided to cook dinner on the camp fire. I forgot to go back inside and to turn the oven nob from pilot to off. Awhile later my wife went into the camper and it was "full" of propane gas. She opened a window and the door along with turning on the microwave vent fan to air out the camper. It seems to me that the safty gas valve should not leak propane while just in the pilot position.
Corrective Action:
We have a Dometic range top/oven stove in our Jayco camper. While camping for two days I went to light the manual pilot light in our oven. I put the oven dial over to pilot and attempted to both put the match near the pilot outlet and push in the dial to activate the pilot gas flow. I could not do both so I went outside to get a helper. While outside it was decided to cook dinner on the camp fire. I forgot to go back inside and to turn the oven nob from pilot to off. Awhile later my wife went into the camper and it was "full" of propane gas. She opened a window and the door along with turning on the microwave vent fan to air out the camper. It seems to me that the safty gas valve should not leak propane while just in the pilot position.
Additional Notes:
We have a Dometic range top/oven stove in our Jayco camper. While camping for two days I went to light the manual pilot light in our oven. I put the oven dial over to pilot and attempted to both put the match near the pilot outlet and push in the dial to activate the pilot gas flow. I could not do both so I went outside to get a helper. While outside it was decided to cook dinner on the camp fire. I forgot to go back inside and to turn the oven nob from pilot to off. Awhile later my wife went into the camper and it was "full" of propane gas. She opened a window and the door along with turning on the microwave vent fan to air out the camper. It seems to me that the safty gas valve should not leak propane while just in the pilot position.
Mfg Campaign: 11422566
Recall Date: Jun 28, 2021
Jayco, Inc.
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:PLUMBING
Potential Consequences:
The contact owns a 2019 Jayco Jay Flight SLX travel trailer. The contact stated the kitchen faucet had been leaking from the time of purchase. The vehicle was taken to the dealer, where it was diagnosed with a fitting faucet needing to be replaced. However, the faucet started leaking again from underneath the countertop causing it to be swollen and soaked. The contact also stated water was leaking behind the shower trim, down into the insulation, and damaging the floor of the trailer. The vehicle was not taken back to the dealer for diagnosis or repairs. The manufacturer was not made aware of the failure.
Corrective Action:
The contact owns a 2019 Jayco Jay Flight SLX travel trailer. The contact stated the kitchen faucet had been leaking from the time of purchase. The vehicle was taken to the dealer, where it was diagnosed with a fitting faucet needing to be replaced. However, the faucet started leaking again from underneath the countertop causing it to be swollen and soaked. The contact also stated water was leaking behind the shower trim, down into the insulation, and damaging the floor of the trailer. The vehicle was not taken back to the dealer for diagnosis or repairs. The manufacturer was not made aware of the failure.
Additional Notes:
The contact owns a 2019 Jayco Jay Flight SLX travel trailer. The contact stated the kitchen faucet had been leaking from the time of purchase. The vehicle was taken to the dealer, where it was diagnosed with a fitting faucet needing to be replaced. However, the faucet started leaking again from underneath the countertop causing it to be swollen and soaked. The contact also stated water was leaking behind the shower trim, down into the insulation, and damaging the floor of the trailer. The vehicle was not taken back to the dealer for diagnosis or repairs. The manufacturer was not made aware of the failure.
Mfg Campaign: 11421854
Recall Date: Jun 22, 2021
Jayco, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The trailer propane regulator/tank switch mounted on the front of the trailer between the two propane tanks started venting propane. The regulator is a Winntec Model 6020, P1.0-15.6, Q6.R280. Our camping neighbors said they could smell a very strong odor of propane. Propane being heavier than air will tend to pool in any low spots on the ground in a campsite and then could be ignited by many sources of spark or static electricity, causing a fire that could engulf our trailer and possibly our neighbor’s trailers. It took a while with soapy water to narrow down where the leak was coming from.
Corrective Action:
The trailer propane regulator/tank switch mounted on the front of the trailer between the two propane tanks started venting propane. The regulator is a Winntec Model 6020, P1.0-15.6, Q6.R280. Our camping neighbors said they could smell a very strong odor of propane. Propane being heavier than air will tend to pool in any low spots on the ground in a campsite and then could be ignited by many sources of spark or static electricity, causing a fire that could engulf our trailer and possibly our neighbor’s trailers. It took a while with soapy water to narrow down where the leak was coming from.
Additional Notes:
The trailer propane regulator/tank switch mounted on the front of the trailer between the two propane tanks started venting propane. The regulator is a Winntec Model 6020, P1.0-15.6, Q6.R280. Our camping neighbors said they could smell a very strong odor of propane. Propane being heavier than air will tend to pool in any low spots on the ground in a campsite and then could be ignited by many sources of spark or static electricity, causing a fire that could engulf our trailer and possibly our neighbor’s trailers. It took a while with soapy water to narrow down where the leak was coming from.
Mfg Campaign: 11418744
Recall Date: May 27, 2021
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Valencia, CA • 36 yrs
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