Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2016-2019 Jayco Greyhawk, 2016 and 2018-2019 Jayco Redhawk, 2017 Jayco Envoy 200 Series and 2018-2019 Entegra Odyssey, Jayco Esteem, and Jayco Greyhawk Prestige motorhomes. The mounting brackets for the leveling system hydraulic pump and reservoir may fail allowing the components to contact the ground.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901519
Recall Date: Sep 9, 2020
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2016-2018 Greyhawk and Redhawk and 2018 Envoy 100 and 200 Series motorhomes. The mounting bracket for the leveling system hydraulic pump may fail and allow the pump or the fluid reservoir to contact the ground.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903515
Recall Date: Jul 14, 2020
Consumer Complaints
3 ComplaintsJayco, Inc.
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on rv group websites there are many reports of this happening. No one to my knowledge has determined the cause of the malfunction that causes the fire risk they seem to just replace it with another relay. The way I found out about the malfunction was when there was no shore power to the unit, i checked circuit breakers all were good so I disconnected the shore power and tried the generator. Luckily that also failed to power up the rv. After researching the issue on the internet I checked the transfer relay and saw the burnt wires and relay. I felt very luck there was not a fire. I feel very stupid for starting the generator with relay in this condition.
Corrective Action:
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on rv group websites there are many reports of this happening. No one to my knowledge has determined the cause of the malfunction that causes the fire risk they seem to just replace it with another relay. The way I found out about the malfunction was when there was no shore power to the unit, i checked circuit breakers all were good so I disconnected the shore power and tried the generator. Luckily that also failed to power up the rv. After researching the issue on the internet I checked the transfer relay and saw the burnt wires and relay. I felt very luck there was not a fire. I feel very stupid for starting the generator with relay in this condition.
Additional Notes:
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on rv group websites there are many reports of this happening. No one to my knowledge has determined the cause of the malfunction that causes the fire risk they seem to just replace it with another relay. The way I found out about the malfunction was when there was no shore power to the unit, i checked circuit breakers all were good so I disconnected the shore power and tried the generator. Luckily that also failed to power up the rv. After researching the issue on the internet I checked the transfer relay and saw the burnt wires and relay. I felt very luck there was not a fire. I feel very stupid for starting the generator with relay in this condition.
Mfg Campaign: 11493641
Recall Date: Nov 15, 2022
Jayco, Inc.
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:INVERTER
Potential Consequences:
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on rv group websites there are many reports of this happening. No one to my knowledge has determined the cause of the malfunction that causes the fire risk they seem to just replace it with another relay. The way I found out about the malfunction was when there was no shore power to the unit, i checked circuit breakers all were good so I disconnected the shore power and tried the generator. Luckily that also failed to power up the rv. After researching the issue on the internet I checked the transfer relay and saw the burnt wires and relay. I felt very luck there was not a fire. I feel very stupid for starting the generator with relay in this condition.
Corrective Action:
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on rv group websites there are many reports of this happening. No one to my knowledge has determined the cause of the malfunction that causes the fire risk they seem to just replace it with another relay. The way I found out about the malfunction was when there was no shore power to the unit, i checked circuit breakers all were good so I disconnected the shore power and tried the generator. Luckily that also failed to power up the rv. After researching the issue on the internet I checked the transfer relay and saw the burnt wires and relay. I felt very luck there was not a fire. I feel very stupid for starting the generator with relay in this condition.
Additional Notes:
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on rv group websites there are many reports of this happening. No one to my knowledge has determined the cause of the malfunction that causes the fire risk they seem to just replace it with another relay. The way I found out about the malfunction was when there was no shore power to the unit, i checked circuit breakers all were good so I disconnected the shore power and tried the generator. Luckily that also failed to power up the rv. After researching the issue on the internet I checked the transfer relay and saw the burnt wires and relay. I felt very luck there was not a fire. I feel very stupid for starting the generator with relay in this condition.
Mfg Campaign: 11493641
Recall Date: Nov 15, 2022
Jayco, Inc.
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:WIRING
Potential Consequences:
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on rv group websites there are many reports of this happening. No one to my knowledge has determined the cause of the malfunction that causes the fire risk they seem to just replace it with another relay. The way I found out about the malfunction was when there was no shore power to the unit, i checked circuit breakers all were good so I disconnected the shore power and tried the generator. Luckily that also failed to power up the rv. After researching the issue on the internet I checked the transfer relay and saw the burnt wires and relay. I felt very luck there was not a fire. I feel very stupid for starting the generator with relay in this condition.
Corrective Action:
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on rv group websites there are many reports of this happening. No one to my knowledge has determined the cause of the malfunction that causes the fire risk they seem to just replace it with another relay. The way I found out about the malfunction was when there was no shore power to the unit, i checked circuit breakers all were good so I disconnected the shore power and tried the generator. Luckily that also failed to power up the rv. After researching the issue on the internet I checked the transfer relay and saw the burnt wires and relay. I felt very luck there was not a fire. I feel very stupid for starting the generator with relay in this condition.
Additional Notes:
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on rv group websites there are many reports of this happening. No one to my knowledge has determined the cause of the malfunction that causes the fire risk they seem to just replace it with another relay. The way I found out about the malfunction was when there was no shore power to the unit, i checked circuit breakers all were good so I disconnected the shore power and tried the generator. Luckily that also failed to power up the rv. After researching the issue on the internet I checked the transfer relay and saw the burnt wires and relay. I felt very luck there was not a fire. I feel very stupid for starting the generator with relay in this condition.
Mfg Campaign: 11493641
Recall Date: Nov 15, 2022
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