Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2016-2019 Jayco Greyhawk, 2016 and 2018-2019 Jayco Redhawk, 2017 Jayco Envoy 200 Series and 2018-2019 Entegra Odyssey, Jayco Esteem, and Jayco Greyhawk Prestige motorhomes. The mounting brackets for the leveling system hydraulic pump and reservoir may fail allowing the components to contact the ground.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901519
Recall Date: Sep 9, 2020
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2016-2018 Greyhawk and Redhawk and 2018 Envoy 100 and 200 Series motorhomes. The mounting bracket for the leveling system hydraulic pump may fail and allow the pump or the fluid reservoir to contact the ground.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903515
Recall Date: Jul 14, 2020
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling various 2002-2016 recreational vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V746-9524.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 21, 2017
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2016-2017 Greyhawk motorhomes, model 29ME. Damage to the liquid propane (LP) line can occur by the line being melted by the vehicle's exhaust pipe, contacting the drive shaft, or being kinked at the p-clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903361
Recall Date: Sep 22, 2017
Consumer Complaints
1 ComplaintJayco, Inc.
Defect Description:
WHEELS
Potential Consequences:
In January 2021, while traveling at approximately 65 miles per hour on a Chicago area tollroad, my motor home suddenly began violently bouncing up and down in the rear. I immediately began to slow and move to the shoulder, at which time I observed the outside left dual wheel separate from the vehicle and roll into the dividing median wall. I managed to get to the shoulder on the remaining wheel, which was also damaged beyond repair. After towing and repair, the total cost was approximately $3200. The technician was unable to determine why the wheel had suddenly broken loose. In August 2021, while traveling at approximately 60 miles per hour on an Illinois Interstate highway, I felt the right rear drop as though a tire had suddenly lost air. I immediately moved to the shoulder and, before I could come to a complete stop, observed the outside right dual wheel separate from the vehicle and stop on the shoulder. Again, the remaining wheel was damaged beyond repair. After towing and repair, the total cost was approximately $2100. Again, the technician (at a different repair facility) was unable to determine why the wheel had suddenly come loose but did mention the fact that he believed the wrong type lug nuts may have been used. These were the same lug nuts that had been on the vehicle since purchase. I have always been diligent in maintaining proper air pressure in my tires, consistently inspected them for wear and damage, and made every attempt to ensure they would not be a problem. After the first occurrence on the left side, I had the right side removed and inspected by the repair facility in Chicago and again by my local tire shop when I arrived home. Since the first occurrence, every time I stop for gas I perform a visual inspection of all tires and manually check all lug nuts to ensure they are not loose. I am curious if this has been reported previously or why this may keep happening. It is both quite frightening and dangerous.
Corrective Action:
In January 2021, while traveling at approximately 65 miles per hour on a Chicago area tollroad, my motor home suddenly began violently bouncing up and down in the rear. I immediately began to slow and move to the shoulder, at which time I observed the outside left dual wheel separate from the vehicle and roll into the dividing median wall. I managed to get to the shoulder on the remaining wheel, which was also damaged beyond repair. After towing and repair, the total cost was approximately $3200. The technician was unable to determine why the wheel had suddenly broken loose. In August 2021, while traveling at approximately 60 miles per hour on an Illinois Interstate highway, I felt the right rear drop as though a tire had suddenly lost air. I immediately moved to the shoulder and, before I could come to a complete stop, observed the outside right dual wheel separate from the vehicle and stop on the shoulder. Again, the remaining wheel was damaged beyond repair. After towing and repair, the total cost was approximately $2100. Again, the technician (at a different repair facility) was unable to determine why the wheel had suddenly come loose but did mention the fact that he believed the wrong type lug nuts may have been used. These were the same lug nuts that had been on the vehicle since purchase. I have always been diligent in maintaining proper air pressure in my tires, consistently inspected them for wear and damage, and made every attempt to ensure they would not be a problem. After the first occurrence on the left side, I had the right side removed and inspected by the repair facility in Chicago and again by my local tire shop when I arrived home. Since the first occurrence, every time I stop for gas I perform a visual inspection of all tires and manually check all lug nuts to ensure they are not loose. I am curious if this has been reported previously or why this may keep happening. It is both quite frightening and dangerous.
Additional Notes:
In January 2021, while traveling at approximately 65 miles per hour on a Chicago area tollroad, my motor home suddenly began violently bouncing up and down in the rear. I immediately began to slow and move to the shoulder, at which time I observed the outside left dual wheel separate from the vehicle and roll into the dividing median wall. I managed to get to the shoulder on the remaining wheel, which was also damaged beyond repair. After towing and repair, the total cost was approximately $3200. The technician was unable to determine why the wheel had suddenly broken loose. In August 2021, while traveling at approximately 60 miles per hour on an Illinois Interstate highway, I felt the right rear drop as though a tire had suddenly lost air. I immediately moved to the shoulder and, before I could come to a complete stop, observed the outside right dual wheel separate from the vehicle and stop on the shoulder. Again, the remaining wheel was damaged beyond repair. After towing and repair, the total cost was approximately $2100. Again, the technician (at a different repair facility) was unable to determine why the wheel had suddenly come loose but did mention the fact that he believed the wrong type lug nuts may have been used. These were the same lug nuts that had been on the vehicle since purchase. I have always been diligent in maintaining proper air pressure in my tires, consistently inspected them for wear and damage, and made every attempt to ensure they would not be a problem. After the first occurrence on the left side, I had the right side removed and inspected by the repair facility in Chicago and again by my local tire shop when I arrived home. Since the first occurrence, every time I stop for gas I perform a visual inspection of all tires and manually check all lug nuts to ensure they are not loose. I am curious if this has been reported previously or why this may keep happening. It is both quite frightening and dangerous.
Mfg Campaign: 11431362
Recall Date: Sep 1, 2021
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