Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain model year 2016-2017 Jay Feather, Jay Flight, Jay Flight SLX, Eagle, White Hawk, and Octane travel trailers manufactured January 5, 2016, to July 18, 2016, equipped with a Sway Command anti-sway system. When connected to certain tow vehicles that have an integrated brake controller, and after the anti-sway system has applied the trailer brakes in response to a sway event, the trailer brakes may no longer function to slow or stop the trailer.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901308
Recall Date: Jul 27, 2016
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain model year 2016 Eagle Half Ton fifth wheels and Eagle travel trailers manufactured April 8, 2015, to February 19, 2016. In the affected trailers, the positive cable (B+) connecting the battery box to the roof-mounted solar panel preparation package may not be protected by a circuit breaker.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901286
Recall Date: Feb 29, 2016
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain model year 2016 Eagle Half Ton (HT) fifth wheel trailers manufactured May 19, 2015, to October 8, 2015. The affected vehicles do not have warning labels on the towing hitch to identify the maximum gross vehicle weight rating (GVWR) for towing, maximum tongue weight and towing vehicle braking information.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901265
Recall Date: Oct 21, 2015
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain model year 2016 Eagle FW WB trailers manufactured April 20, 2015, to April 21, 2015. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901238
Recall Date: May 4, 2015
Consumer Complaints
2 ComplaintsJayco, Inc.
Defect Description:
WHEELS
Potential Consequences:
I NOTICED A CRACK IN MY TRAILER RIM. IT HAS 2 SPIKES THAT ARE CRACKED COMPLETELY THROUGH. I THEN INSPECTED MY OTHER 3 TIRES AND FOUND 3 OTHER SPIKES ON ANOTHER TIRE. I IMMEDIATELY PUT ON A SPARE AND DROVE TO A TIRE SHOP TO GET ANOTHER TRAILER WHEEL. THE MANUFACTURER OF THE WHEEL IS HISPEC. THEY ARE LOCATED IN INDIANA NEAR THE RV MANUFACTURERS. THIS IS A HUGE SAFETY ISSUE AND THANKFULLY THE WHEELS DIDN'T COME APART WHILE TRAVELING DOWN THE INTERSTATE WITH MY FAMILY OF 4.*DT*JB*DT*JB
Corrective Action:
I NOTICED A CRACK IN MY TRAILER RIM. IT HAS 2 SPIKES THAT ARE CRACKED COMPLETELY THROUGH. I THEN INSPECTED MY OTHER 3 TIRES AND FOUND 3 OTHER SPIKES ON ANOTHER TIRE. I IMMEDIATELY PUT ON A SPARE AND DROVE TO A TIRE SHOP TO GET ANOTHER TRAILER WHEEL. THE MANUFACTURER OF THE WHEEL IS HISPEC. THEY ARE LOCATED IN INDIANA NEAR THE RV MANUFACTURERS. THIS IS A HUGE SAFETY ISSUE AND THANKFULLY THE WHEELS DIDN'T COME APART WHILE TRAVELING DOWN THE INTERSTATE WITH MY FAMILY OF 4.*DT*JB*DT*JB
Additional Notes:
I NOTICED A CRACK IN MY TRAILER RIM. IT HAS 2 SPIKES THAT ARE CRACKED COMPLETELY THROUGH. I THEN INSPECTED MY OTHER 3 TIRES AND FOUND 3 OTHER SPIKES ON ANOTHER TIRE. I IMMEDIATELY PUT ON A SPARE AND DROVE TO A TIRE SHOP TO GET ANOTHER TRAILER WHEEL. THE MANUFACTURER OF THE WHEEL IS HISPEC. THEY ARE LOCATED IN INDIANA NEAR THE RV MANUFACTURERS. THIS IS A HUGE SAFETY ISSUE AND THANKFULLY THE WHEELS DIDN'T COME APART WHILE TRAVELING DOWN THE INTERSTATE WITH MY FAMILY OF 4.*DT*JB*DT*JB
Mfg Campaign: 11342431
Recall Date: Jul 30, 2020
Jayco, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE WIRING FOR THE ELECTRIC BRAKES WERE ROUTED OVER AND WRAPPED AROUND THE SPRINGS. THE WIRES WERE WRAPPED TIGHT ENOUGH THAT THERE WAS NO SLACK IN THE WIRING. THIS CONDITION WOULD EVENTUALLY LEAD TO THE WIRES SHORTING OUT CAUSING A FAILURE IN THE TRAILER'S BRAKING SYSTEM AND POSSIBLY TOW VEHICLE'S BRAKE CONTROLLER. I HAVE REPORTED THIS TO A FACTORY REPRESENTATIVE BUT I'M NOT CONFIDENT THEY UNDERSTAND THE SAFETY IMPLICATIONS. I FOUND THIS CONDITION WHILE INSPECTING THE TRAILER FOR OUR FIRST TRIP AND HAD THE WIRING REROUTED. I DO BELIEVE THAT THIS CONDITION EXISTS ON A LOT OF JAYCO'S PRODUCTS.
Corrective Action:
THE WIRING FOR THE ELECTRIC BRAKES WERE ROUTED OVER AND WRAPPED AROUND THE SPRINGS. THE WIRES WERE WRAPPED TIGHT ENOUGH THAT THERE WAS NO SLACK IN THE WIRING. THIS CONDITION WOULD EVENTUALLY LEAD TO THE WIRES SHORTING OUT CAUSING A FAILURE IN THE TRAILER'S BRAKING SYSTEM AND POSSIBLY TOW VEHICLE'S BRAKE CONTROLLER. I HAVE REPORTED THIS TO A FACTORY REPRESENTATIVE BUT I'M NOT CONFIDENT THEY UNDERSTAND THE SAFETY IMPLICATIONS. I FOUND THIS CONDITION WHILE INSPECTING THE TRAILER FOR OUR FIRST TRIP AND HAD THE WIRING REROUTED. I DO BELIEVE THAT THIS CONDITION EXISTS ON A LOT OF JAYCO'S PRODUCTS.
Additional Notes:
THE WIRING FOR THE ELECTRIC BRAKES WERE ROUTED OVER AND WRAPPED AROUND THE SPRINGS. THE WIRES WERE WRAPPED TIGHT ENOUGH THAT THERE WAS NO SLACK IN THE WIRING. THIS CONDITION WOULD EVENTUALLY LEAD TO THE WIRES SHORTING OUT CAUSING A FAILURE IN THE TRAILER'S BRAKING SYSTEM AND POSSIBLY TOW VEHICLE'S BRAKE CONTROLLER. I HAVE REPORTED THIS TO A FACTORY REPRESENTATIVE BUT I'M NOT CONFIDENT THEY UNDERSTAND THE SAFETY IMPLICATIONS. I FOUND THIS CONDITION WHILE INSPECTING THE TRAILER FOR OUR FIRST TRIP AND HAD THE WIRING REROUTED. I DO BELIEVE THAT THIS CONDITION EXISTS ON A LOT OF JAYCO'S PRODUCTS.
Mfg Campaign: 10914927
Recall Date: Oct 9, 2016
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