Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Jayco Alante, Precept, Greyhawk, Redhawk, Entegra Esteem, and Odyssey motorhomes equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903566
Recall Date: Mar 24, 2021
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Jayco Alante, Precept, Entegra Vision, 2021 Jayco Precept Prestige, Entegra Vision XL, and Emblem motorhomes built on a Ford F-53 chassis. The engine covers may not contain sufficient heat insulation, causing the interior surface temperatures to be excessive.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903527
Recall Date: Oct 29, 2020
Jayco, Inc.
Safety Issue:
Jayco, Inc. (Jayco) is recalling certain 2020 Motorized Alante, Greyhawk, Melbourne, Precept, Redhawk, Seneca, Accolade, Emblem, Esteem, Odyssey, Qwest, and Vision recreational vehicles. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901508
Recall Date: Jun 9, 2020
Consumer Complaints
4 ComplaintsJayco, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Our Alante's front reading lights and dome light over the bunk quit working. We found a blown fuse, new fuse blows immediately. Repair shop found wires crimped, chafed, some cut clean through by rubbing on fiberglass structure. Problem is a manufacturing defect. The installer routed the wires improperly and the inspector never caught it. These wires were shorting-out behind an enclosed area. In the interest of Safety, taking into consideration the fact- arcing/shorting wires could easily start a fire that would be impossible to extinguish (fire would be inaccessible without tools) we feel a complaint is justified. Photographic evidence available Vehicle has been repaired Manufacturer is uncooperative/uninterested in problem, Police, insurance are not applicable Fuse for lights first blew in July, 2024
Corrective Action:
Our Alante's front reading lights and dome light over the bunk quit working. We found a blown fuse, new fuse blows immediately. Repair shop found wires crimped, chafed, some cut clean through by rubbing on fiberglass structure. Problem is a manufacturing defect. The installer routed the wires improperly and the inspector never caught it. These wires were shorting-out behind an enclosed area. In the interest of Safety, taking into consideration the fact- arcing/shorting wires could easily start a fire that would be impossible to extinguish (fire would be inaccessible without tools) we feel a complaint is justified. Photographic evidence available Vehicle has been repaired Manufacturer is uncooperative/uninterested in problem, Police, insurance are not applicable Fuse for lights first blew in July, 2024
Additional Notes:
Our Alante's front reading lights and dome light over the bunk quit working. We found a blown fuse, new fuse blows immediately. Repair shop found wires crimped, chafed, some cut clean through by rubbing on fiberglass structure. Problem is a manufacturing defect. The installer routed the wires improperly and the inspector never caught it. These wires were shorting-out behind an enclosed area. In the interest of Safety, taking into consideration the fact- arcing/shorting wires could easily start a fire that would be impossible to extinguish (fire would be inaccessible without tools) we feel a complaint is justified. Photographic evidence available Vehicle has been repaired Manufacturer is uncooperative/uninterested in problem, Police, insurance are not applicable Fuse for lights first blew in July, 2024
Mfg Campaign: 11670608
Recall Date: Jul 1, 2025
Jayco, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Our Alante's front reading lights and dome light over the bunk quit working. We found a blown fuse, new fuse blows immediately. Repair shop found wires crimped, chafed, some cut clean through by rubbing on fiberglass structure. Problem is a manufacturing defect. The installer routed the wires improperly and the inspector never caught it. These wires were shorting-out behind an enclosed area. In the interest of Safety, taking into consideration the fact- arcing/shorting wires could easily start a fire that would be impossible to extinguish (fire would be inaccessible without tools) we feel a complaint is justified. Photographic evidence available Vehicle has been repaired Manufacturer is uncooperative/uninterested in problem, Police, insurance are not applicable Fuse for lights first blew in July, 2024
Corrective Action:
Our Alante's front reading lights and dome light over the bunk quit working. We found a blown fuse, new fuse blows immediately. Repair shop found wires crimped, chafed, some cut clean through by rubbing on fiberglass structure. Problem is a manufacturing defect. The installer routed the wires improperly and the inspector never caught it. These wires were shorting-out behind an enclosed area. In the interest of Safety, taking into consideration the fact- arcing/shorting wires could easily start a fire that would be impossible to extinguish (fire would be inaccessible without tools) we feel a complaint is justified. Photographic evidence available Vehicle has been repaired Manufacturer is uncooperative/uninterested in problem, Police, insurance are not applicable Fuse for lights first blew in July, 2024
Additional Notes:
Our Alante's front reading lights and dome light over the bunk quit working. We found a blown fuse, new fuse blows immediately. Repair shop found wires crimped, chafed, some cut clean through by rubbing on fiberglass structure. Problem is a manufacturing defect. The installer routed the wires improperly and the inspector never caught it. These wires were shorting-out behind an enclosed area. In the interest of Safety, taking into consideration the fact- arcing/shorting wires could easily start a fire that would be impossible to extinguish (fire would be inaccessible without tools) we feel a complaint is justified. Photographic evidence available Vehicle has been repaired Manufacturer is uncooperative/uninterested in problem, Police, insurance are not applicable Fuse for lights first blew in July, 2024
Mfg Campaign: 11670608
Recall Date: Jul 1, 2025
Jayco, Inc.
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
Our Alante's front reading lights and dome light over the bunk quit working. We found a blown fuse, new fuse blows immediately. Repair shop found wires crimped, chafed, some cut clean through by rubbing on fiberglass structure. Problem is a manufacturing defect. The installer routed the wires improperly and the inspector never caught it. These wires were shorting-out behind an enclosed area. In the interest of Safety, taking into consideration the fact- arcing/shorting wires could easily start a fire that would be impossible to extinguish (fire would be inaccessible without tools) we feel a complaint is justified. Photographic evidence available Vehicle has been repaired Manufacturer is uncooperative/uninterested in problem, Police, insurance are not applicable Fuse for lights first blew in July, 2024
Corrective Action:
Our Alante's front reading lights and dome light over the bunk quit working. We found a blown fuse, new fuse blows immediately. Repair shop found wires crimped, chafed, some cut clean through by rubbing on fiberglass structure. Problem is a manufacturing defect. The installer routed the wires improperly and the inspector never caught it. These wires were shorting-out behind an enclosed area. In the interest of Safety, taking into consideration the fact- arcing/shorting wires could easily start a fire that would be impossible to extinguish (fire would be inaccessible without tools) we feel a complaint is justified. Photographic evidence available Vehicle has been repaired Manufacturer is uncooperative/uninterested in problem, Police, insurance are not applicable Fuse for lights first blew in July, 2024
Additional Notes:
Our Alante's front reading lights and dome light over the bunk quit working. We found a blown fuse, new fuse blows immediately. Repair shop found wires crimped, chafed, some cut clean through by rubbing on fiberglass structure. Problem is a manufacturing defect. The installer routed the wires improperly and the inspector never caught it. These wires were shorting-out behind an enclosed area. In the interest of Safety, taking into consideration the fact- arcing/shorting wires could easily start a fire that would be impossible to extinguish (fire would be inaccessible without tools) we feel a complaint is justified. Photographic evidence available Vehicle has been repaired Manufacturer is uncooperative/uninterested in problem, Police, insurance are not applicable Fuse for lights first blew in July, 2024
Mfg Campaign: 11670608
Recall Date: Jul 1, 2025
Jayco, Inc.
Defect Description:
STEERING
Potential Consequences:
AFTER DELIVERY OF THE NEW VEHICLE IS WAS DETERMINED THAT THE VEHICLE PULLS TO THE RIGHT AND WAS HARD TO STEER. TOE AND CASTER ALIGNMENT WERE FOUND OUT OF SPECIFICATION AND THE STEERING WHEEL ALIGNMENT WAS TWO SPLINES OFF. NEITHER FORD OR JAYCO WILL HONOR A WARRANTY CLAIM. FORD SAYS THEIR CHASSIS WARRANTY DOES NOT APPLY AFTER A MOTORHOME IS INSTALLED BY JAYCO AND JAYCO DOES NOT WARRANTY THE FORD CHASSIS
Corrective Action:
AFTER DELIVERY OF THE NEW VEHICLE IS WAS DETERMINED THAT THE VEHICLE PULLS TO THE RIGHT AND WAS HARD TO STEER. TOE AND CASTER ALIGNMENT WERE FOUND OUT OF SPECIFICATION AND THE STEERING WHEEL ALIGNMENT WAS TWO SPLINES OFF. NEITHER FORD OR JAYCO WILL HONOR A WARRANTY CLAIM. FORD SAYS THEIR CHASSIS WARRANTY DOES NOT APPLY AFTER A MOTORHOME IS INSTALLED BY JAYCO AND JAYCO DOES NOT WARRANTY THE FORD CHASSIS
Additional Notes:
AFTER DELIVERY OF THE NEW VEHICLE IS WAS DETERMINED THAT THE VEHICLE PULLS TO THE RIGHT AND WAS HARD TO STEER. TOE AND CASTER ALIGNMENT WERE FOUND OUT OF SPECIFICATION AND THE STEERING WHEEL ALIGNMENT WAS TWO SPLINES OFF. NEITHER FORD OR JAYCO WILL HONOR A WARRANTY CLAIM. FORD SAYS THEIR CHASSIS WARRANTY DOES NOT APPLY AFTER A MOTORHOME IS INSTALLED BY JAYCO AND JAYCO DOES NOT WARRANTY THE FORD CHASSIS
Mfg Campaign: 11341242
Recall Date: Jul 24, 2020
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury