Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jayco, Inc.
Safety Issue:
Jayco Inc. (Jayco) is recalling certain model year 2016 Alante motorhomes manufactured November 3, 2015, to November 23, 2015. The affected vehicles have forward and rearward facing dinette seats whose seat belts may not have the proper plate to anchor the seat belt brackets. This can allow the seat belt end to detach from the vehicle in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9903273
Recall Date: Dec 17, 2015
Consumer Complaints
3 ComplaintsJayco, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JAYCO ALANTE CLASS A 31L RV. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE PULLED TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (HAYLETT AUTO AND RV IN GOLDWATER, MI, 517-278-5196) WHERE A ROAD TEST WAS PERFORMED, BUT THE FAILURE WAS NOT DUPLICATED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A REPRESENTATIVE, JAKE, STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS APPROXIMATELY 400.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JAYCO ALANTE CLASS A 31L RV. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE PULLED TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (HAYLETT AUTO AND RV IN GOLDWATER, MI, 517-278-5196) WHERE A ROAD TEST WAS PERFORMED, BUT THE FAILURE WAS NOT DUPLICATED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A REPRESENTATIVE, JAKE, STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS APPROXIMATELY 400.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JAYCO ALANTE CLASS A 31L RV. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE PULLED TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (HAYLETT AUTO AND RV IN GOLDWATER, MI, 517-278-5196) WHERE A ROAD TEST WAS PERFORMED, BUT THE FAILURE WAS NOT DUPLICATED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A REPRESENTATIVE, JAKE, STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS APPROXIMATELY 400.
Mfg Campaign: 11022823
Recall Date: Sep 12, 2017
Jayco, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS JAYCO MOTOR HOME HAS MULTIPLE ELECTRICAL DEFECTS. WE ABSOLUTELY BELIEVE IT TO BE A FIRE HAZARD, AND DO NOT FEEL SAFE DRIVING OR CAMPING IN IT. AFTER WORKING WITH A ROADSIDE ASSISTANCE TECH OVER THE PHONE FOR 1 1/2 HOURS, WE DETERMINED THE FUSE BOX WAS LABELED INCORRECTLY. I WAS INSTRUCTED TO REPLACE A 30 AMP FUSE, WHICH I DID MULTIPLE TIMES DURING THE COURSE OF OUR TRIP. FINALLY, WHEN IT ARCED DURING A CHANGE, WE CALLED TO HAVE SOMEONE COME OUT. HE REPLACED IT AND LEFT EXTRA FUSES FOR THE NEXT FAILURE. I HAVE THE BURNED FUSE THAT CAUSED THE ARC. THE REPAIRMAN SAID BEFORE LEAVING, "IT IS NOT RIGHT". FOLLOWING ARE SOME OF THE PROBLEMS CAUSED BY THE ELECTRICAL SYSTEM. THE BUNK THAT LOWERS FOR USE, AND RAISES TO ALLOW ACCESS TO THE DRIVER'S SEAT WORKS INTERMITTENTLY. A HARNESS ENCLOSES THE ELECTRICAL WIRES TO MOVE THE BUNK. WHEN USED, IT JERKS VIOLENTLY AND LOUDLY GRATES AND SQUEALS, AS IF THE WIRES ARE RUBBING AGAINST EACH OTHER. SPARKS WERE SEEN NEAR THIS HARNESS. IF THE BUNK WON'T COME DOWN FOR USE, IT IS UNUSABLE; IF IT WON'T RAISE, THE COACH IS NOT DRIVABLE. TWO SLIDES ARE ELECTRICALLY MOVED IN FOR DRIVING AND OUT FOR MORE ROOM WHEN CAMPING, ALSO WORK INTERMITTENTLY. WE WERE UNABLE TO DRIVE WHEN THEY WOULD NOT COME IN. ALL TAIL LIGHTS DID NOT WORK. TWO READING LIGHTS WERE EITHER HANGING BY THE WIRING OR LOOSE, OTHERS DID NOT WORK AT ALL. THE DASH LIGHTS, AS WELL AS THE SIDELIGHTS & PARKING LIGHTS DID NOT WORK. THE ELECTRICAL AIR CONDITIONER DID NOT WORK CORRECTLY. THE LARGE, ONE PIECE WINDSHIELD SNAPPED FROM A STRESS BREAK. A DEFECTIVE TIRE WAS REPLACED TO ADDRESS VIOLENT VIBRATION.
Corrective Action:
THIS JAYCO MOTOR HOME HAS MULTIPLE ELECTRICAL DEFECTS. WE ABSOLUTELY BELIEVE IT TO BE A FIRE HAZARD, AND DO NOT FEEL SAFE DRIVING OR CAMPING IN IT. AFTER WORKING WITH A ROADSIDE ASSISTANCE TECH OVER THE PHONE FOR 1 1/2 HOURS, WE DETERMINED THE FUSE BOX WAS LABELED INCORRECTLY. I WAS INSTRUCTED TO REPLACE A 30 AMP FUSE, WHICH I DID MULTIPLE TIMES DURING THE COURSE OF OUR TRIP. FINALLY, WHEN IT ARCED DURING A CHANGE, WE CALLED TO HAVE SOMEONE COME OUT. HE REPLACED IT AND LEFT EXTRA FUSES FOR THE NEXT FAILURE. I HAVE THE BURNED FUSE THAT CAUSED THE ARC. THE REPAIRMAN SAID BEFORE LEAVING, "IT IS NOT RIGHT". FOLLOWING ARE SOME OF THE PROBLEMS CAUSED BY THE ELECTRICAL SYSTEM. THE BUNK THAT LOWERS FOR USE, AND RAISES TO ALLOW ACCESS TO THE DRIVER'S SEAT WORKS INTERMITTENTLY. A HARNESS ENCLOSES THE ELECTRICAL WIRES TO MOVE THE BUNK. WHEN USED, IT JERKS VIOLENTLY AND LOUDLY GRATES AND SQUEALS, AS IF THE WIRES ARE RUBBING AGAINST EACH OTHER. SPARKS WERE SEEN NEAR THIS HARNESS. IF THE BUNK WON'T COME DOWN FOR USE, IT IS UNUSABLE; IF IT WON'T RAISE, THE COACH IS NOT DRIVABLE. TWO SLIDES ARE ELECTRICALLY MOVED IN FOR DRIVING AND OUT FOR MORE ROOM WHEN CAMPING, ALSO WORK INTERMITTENTLY. WE WERE UNABLE TO DRIVE WHEN THEY WOULD NOT COME IN. ALL TAIL LIGHTS DID NOT WORK. TWO READING LIGHTS WERE EITHER HANGING BY THE WIRING OR LOOSE, OTHERS DID NOT WORK AT ALL. THE DASH LIGHTS, AS WELL AS THE SIDELIGHTS & PARKING LIGHTS DID NOT WORK. THE ELECTRICAL AIR CONDITIONER DID NOT WORK CORRECTLY. THE LARGE, ONE PIECE WINDSHIELD SNAPPED FROM A STRESS BREAK. A DEFECTIVE TIRE WAS REPLACED TO ADDRESS VIOLENT VIBRATION.
Additional Notes:
THIS JAYCO MOTOR HOME HAS MULTIPLE ELECTRICAL DEFECTS. WE ABSOLUTELY BELIEVE IT TO BE A FIRE HAZARD, AND DO NOT FEEL SAFE DRIVING OR CAMPING IN IT. AFTER WORKING WITH A ROADSIDE ASSISTANCE TECH OVER THE PHONE FOR 1 1/2 HOURS, WE DETERMINED THE FUSE BOX WAS LABELED INCORRECTLY. I WAS INSTRUCTED TO REPLACE A 30 AMP FUSE, WHICH I DID MULTIPLE TIMES DURING THE COURSE OF OUR TRIP. FINALLY, WHEN IT ARCED DURING A CHANGE, WE CALLED TO HAVE SOMEONE COME OUT. HE REPLACED IT AND LEFT EXTRA FUSES FOR THE NEXT FAILURE. I HAVE THE BURNED FUSE THAT CAUSED THE ARC. THE REPAIRMAN SAID BEFORE LEAVING, "IT IS NOT RIGHT". FOLLOWING ARE SOME OF THE PROBLEMS CAUSED BY THE ELECTRICAL SYSTEM. THE BUNK THAT LOWERS FOR USE, AND RAISES TO ALLOW ACCESS TO THE DRIVER'S SEAT WORKS INTERMITTENTLY. A HARNESS ENCLOSES THE ELECTRICAL WIRES TO MOVE THE BUNK. WHEN USED, IT JERKS VIOLENTLY AND LOUDLY GRATES AND SQUEALS, AS IF THE WIRES ARE RUBBING AGAINST EACH OTHER. SPARKS WERE SEEN NEAR THIS HARNESS. IF THE BUNK WON'T COME DOWN FOR USE, IT IS UNUSABLE; IF IT WON'T RAISE, THE COACH IS NOT DRIVABLE. TWO SLIDES ARE ELECTRICALLY MOVED IN FOR DRIVING AND OUT FOR MORE ROOM WHEN CAMPING, ALSO WORK INTERMITTENTLY. WE WERE UNABLE TO DRIVE WHEN THEY WOULD NOT COME IN. ALL TAIL LIGHTS DID NOT WORK. TWO READING LIGHTS WERE EITHER HANGING BY THE WIRING OR LOOSE, OTHERS DID NOT WORK AT ALL. THE DASH LIGHTS, AS WELL AS THE SIDELIGHTS & PARKING LIGHTS DID NOT WORK. THE ELECTRICAL AIR CONDITIONER DID NOT WORK CORRECTLY. THE LARGE, ONE PIECE WINDSHIELD SNAPPED FROM A STRESS BREAK. A DEFECTIVE TIRE WAS REPLACED TO ADDRESS VIOLENT VIBRATION.
Mfg Campaign: 10917015
Recall Date: Oct 17, 2016
Jayco, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THIS JAYCO MOTOR HOME HAS MULTIPLE ELECTRICAL DEFECTS. WE ABSOLUTELY BELIEVE IT TO BE A FIRE HAZARD, AND DO NOT FEEL SAFE DRIVING OR CAMPING IN IT. AFTER WORKING WITH A ROADSIDE ASSISTANCE TECH OVER THE PHONE FOR 1 1/2 HOURS, WE DETERMINED THE FUSE BOX WAS LABELED INCORRECTLY. I WAS INSTRUCTED TO REPLACE A 30 AMP FUSE, WHICH I DID MULTIPLE TIMES DURING THE COURSE OF OUR TRIP. FINALLY, WHEN IT ARCED DURING A CHANGE, WE CALLED TO HAVE SOMEONE COME OUT. HE REPLACED IT AND LEFT EXTRA FUSES FOR THE NEXT FAILURE. I HAVE THE BURNED FUSE THAT CAUSED THE ARC. THE REPAIRMAN SAID BEFORE LEAVING, "IT IS NOT RIGHT". FOLLOWING ARE SOME OF THE PROBLEMS CAUSED BY THE ELECTRICAL SYSTEM. THE BUNK THAT LOWERS FOR USE, AND RAISES TO ALLOW ACCESS TO THE DRIVER'S SEAT WORKS INTERMITTENTLY. A HARNESS ENCLOSES THE ELECTRICAL WIRES TO MOVE THE BUNK. WHEN USED, IT JERKS VIOLENTLY AND LOUDLY GRATES AND SQUEALS, AS IF THE WIRES ARE RUBBING AGAINST EACH OTHER. SPARKS WERE SEEN NEAR THIS HARNESS. IF THE BUNK WON'T COME DOWN FOR USE, IT IS UNUSABLE; IF IT WON'T RAISE, THE COACH IS NOT DRIVABLE. TWO SLIDES ARE ELECTRICALLY MOVED IN FOR DRIVING AND OUT FOR MORE ROOM WHEN CAMPING, ALSO WORK INTERMITTENTLY. WE WERE UNABLE TO DRIVE WHEN THEY WOULD NOT COME IN. ALL TAIL LIGHTS DID NOT WORK. TWO READING LIGHTS WERE EITHER HANGING BY THE WIRING OR LOOSE, OTHERS DID NOT WORK AT ALL. THE DASH LIGHTS, AS WELL AS THE SIDELIGHTS & PARKING LIGHTS DID NOT WORK. THE ELECTRICAL AIR CONDITIONER DID NOT WORK CORRECTLY. THE LARGE, ONE PIECE WINDSHIELD SNAPPED FROM A STRESS BREAK. A DEFECTIVE TIRE WAS REPLACED TO ADDRESS VIOLENT VIBRATION.
Corrective Action:
THIS JAYCO MOTOR HOME HAS MULTIPLE ELECTRICAL DEFECTS. WE ABSOLUTELY BELIEVE IT TO BE A FIRE HAZARD, AND DO NOT FEEL SAFE DRIVING OR CAMPING IN IT. AFTER WORKING WITH A ROADSIDE ASSISTANCE TECH OVER THE PHONE FOR 1 1/2 HOURS, WE DETERMINED THE FUSE BOX WAS LABELED INCORRECTLY. I WAS INSTRUCTED TO REPLACE A 30 AMP FUSE, WHICH I DID MULTIPLE TIMES DURING THE COURSE OF OUR TRIP. FINALLY, WHEN IT ARCED DURING A CHANGE, WE CALLED TO HAVE SOMEONE COME OUT. HE REPLACED IT AND LEFT EXTRA FUSES FOR THE NEXT FAILURE. I HAVE THE BURNED FUSE THAT CAUSED THE ARC. THE REPAIRMAN SAID BEFORE LEAVING, "IT IS NOT RIGHT". FOLLOWING ARE SOME OF THE PROBLEMS CAUSED BY THE ELECTRICAL SYSTEM. THE BUNK THAT LOWERS FOR USE, AND RAISES TO ALLOW ACCESS TO THE DRIVER'S SEAT WORKS INTERMITTENTLY. A HARNESS ENCLOSES THE ELECTRICAL WIRES TO MOVE THE BUNK. WHEN USED, IT JERKS VIOLENTLY AND LOUDLY GRATES AND SQUEALS, AS IF THE WIRES ARE RUBBING AGAINST EACH OTHER. SPARKS WERE SEEN NEAR THIS HARNESS. IF THE BUNK WON'T COME DOWN FOR USE, IT IS UNUSABLE; IF IT WON'T RAISE, THE COACH IS NOT DRIVABLE. TWO SLIDES ARE ELECTRICALLY MOVED IN FOR DRIVING AND OUT FOR MORE ROOM WHEN CAMPING, ALSO WORK INTERMITTENTLY. WE WERE UNABLE TO DRIVE WHEN THEY WOULD NOT COME IN. ALL TAIL LIGHTS DID NOT WORK. TWO READING LIGHTS WERE EITHER HANGING BY THE WIRING OR LOOSE, OTHERS DID NOT WORK AT ALL. THE DASH LIGHTS, AS WELL AS THE SIDELIGHTS & PARKING LIGHTS DID NOT WORK. THE ELECTRICAL AIR CONDITIONER DID NOT WORK CORRECTLY. THE LARGE, ONE PIECE WINDSHIELD SNAPPED FROM A STRESS BREAK. A DEFECTIVE TIRE WAS REPLACED TO ADDRESS VIOLENT VIBRATION.
Additional Notes:
THIS JAYCO MOTOR HOME HAS MULTIPLE ELECTRICAL DEFECTS. WE ABSOLUTELY BELIEVE IT TO BE A FIRE HAZARD, AND DO NOT FEEL SAFE DRIVING OR CAMPING IN IT. AFTER WORKING WITH A ROADSIDE ASSISTANCE TECH OVER THE PHONE FOR 1 1/2 HOURS, WE DETERMINED THE FUSE BOX WAS LABELED INCORRECTLY. I WAS INSTRUCTED TO REPLACE A 30 AMP FUSE, WHICH I DID MULTIPLE TIMES DURING THE COURSE OF OUR TRIP. FINALLY, WHEN IT ARCED DURING A CHANGE, WE CALLED TO HAVE SOMEONE COME OUT. HE REPLACED IT AND LEFT EXTRA FUSES FOR THE NEXT FAILURE. I HAVE THE BURNED FUSE THAT CAUSED THE ARC. THE REPAIRMAN SAID BEFORE LEAVING, "IT IS NOT RIGHT". FOLLOWING ARE SOME OF THE PROBLEMS CAUSED BY THE ELECTRICAL SYSTEM. THE BUNK THAT LOWERS FOR USE, AND RAISES TO ALLOW ACCESS TO THE DRIVER'S SEAT WORKS INTERMITTENTLY. A HARNESS ENCLOSES THE ELECTRICAL WIRES TO MOVE THE BUNK. WHEN USED, IT JERKS VIOLENTLY AND LOUDLY GRATES AND SQUEALS, AS IF THE WIRES ARE RUBBING AGAINST EACH OTHER. SPARKS WERE SEEN NEAR THIS HARNESS. IF THE BUNK WON'T COME DOWN FOR USE, IT IS UNUSABLE; IF IT WON'T RAISE, THE COACH IS NOT DRIVABLE. TWO SLIDES ARE ELECTRICALLY MOVED IN FOR DRIVING AND OUT FOR MORE ROOM WHEN CAMPING, ALSO WORK INTERMITTENTLY. WE WERE UNABLE TO DRIVE WHEN THEY WOULD NOT COME IN. ALL TAIL LIGHTS DID NOT WORK. TWO READING LIGHTS WERE EITHER HANGING BY THE WIRING OR LOOSE, OTHERS DID NOT WORK AT ALL. THE DASH LIGHTS, AS WELL AS THE SIDELIGHTS & PARKING LIGHTS DID NOT WORK. THE ELECTRICAL AIR CONDITIONER DID NOT WORK CORRECTLY. THE LARGE, ONE PIECE WINDSHIELD SNAPPED FROM A STRESS BREAK. A DEFECTIVE TIRE WAS REPLACED TO ADDRESS VIOLENT VIBRATION.
Mfg Campaign: 10917015
Recall Date: Oct 17, 2016
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