JAGUAR XJ 2016

Complete listing of complaints and recalls for this vehicle

5
Complaints
2
Recalls

Complaints & Recalls

5 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Jaguar Land Rover North America, Llc
NHTSA Campaign: 17V678000 SAFETY RECALL
7K Vehicles Affected
Recall Date: Oct 26, 2017
Safety Issue:

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2017-2018 Jaguar XF and F-Pace, 2016-2017 Jaguar XJ and 2018 Jaguar XE vehicles. The instrument cluster (IC) may intermittently go blank.

Potential Risk:
A blank instrument cluster will not show important information like vehicle speed, increasing the risk of a crash.
FREE Recall Solution:
Jaguar will notify owners, and dealers will update the vehicle software, free of charge. The recall is expected to begin December 19, 2017. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H056.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAGUAR dealer to schedule your FREE recall repair.
Manufacturer: JAGUAR
Mfg Campaign: H056
Notice Date: Dec 15, 2017
Recall Date: Oct 26, 2017
Jaguar Land Rover North America, Llc
NHTSA Campaign: 16V943000 SAFETY RECALL
16 Vehicles Affected
Recall Date: Dec 29, 2016
Safety Issue:

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2016-2017 Jaguar XJ vehicles manufactured September 12, 2016, to October 26, 2016. The affected vehicles have a front passenger air bag inflator initiator that may fail to ignite during a crash, preventing the air bag from deploying.

Potential Risk:
In the event of a crash of sufficient severity, the front passenger air bag may not deploy as required, increasing the risk of injury.
FREE Recall Solution:
Jaguar will notify owners, and dealers will replace the front passenger air bag, free of charge. The recall is expected to begin February 20, 2017. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is J080.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JAGUAR dealer to schedule your FREE recall repair.
Manufacturer: JAGUAR
Mfg Campaign: J080
Notice Date: Feb 9, 2017
Recall Date: Dec 29, 2016

Consumer Complaints

5 Complaints
Jaguar Land Rover North America, Llc
Campaign: 11550598 Other
Oct 18, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Passenger front door will not open from outside the car or from inside. Dealership had to replace 2-cables, actuator & cable, and latch. The Jaguar forum has several complaints about this problem. It can be a computer issue in some cases but usually a cable or cables that fail. Essentially the door will not open leaving the passenger to either evacuate through the window or over the large center counsel. The car was not in an accident, the door was not slammed weather was warm and sunny when the door malfunctioned. I see this as a real safety issue! What if i took my elderly mother to the emergency room because she was having chest pains. When I get her to the ER we cant open the door to get her out and she dies while they try to pull her 200lb body though the window? Obviously this would be an extreme circumstance but, this could be a dooms day scenario for an unfortunate Jaguar or Land Rover owner.

Corrective Action:

Passenger front door will not open from outside the car or from inside. Dealership had to replace 2-cables, actuator & cable, and latch. The Jaguar forum has several complaints about this problem. It can be a computer issue in some cases but usually a cable or cables that fail. Essentially the door will not open leaving the passenger to either evacuate through the window or over the large center counsel. The car was not in an accident, the door was not slammed weather was warm and sunny when the door malfunctioned. I see this as a real safety issue! What if i took my elderly mother to the emergency room because she was having chest pains. When I get her to the ER we cant open the door to get her out and she dies while they try to pull her 200lb body though the window? Obviously this would be an extreme circumstance but, this could be a dooms day scenario for an unfortunate Jaguar or Land Rover owner.

Additional Notes:

Passenger front door will not open from outside the car or from inside. Dealership had to replace 2-cables, actuator & cable, and latch. The Jaguar forum has several complaints about this problem. It can be a computer issue in some cases but usually a cable or cables that fail. Essentially the door will not open leaving the passenger to either evacuate through the window or over the large center counsel. The car was not in an accident, the door was not slammed weather was warm and sunny when the door malfunctioned. I see this as a real safety issue! What if i took my elderly mother to the emergency room because she was having chest pains. When I get her to the ER we cant open the door to get her out and she dies while they try to pull her 200lb body though the window? Obviously this would be an extreme circumstance but, this could be a dooms day scenario for an unfortunate Jaguar or Land Rover owner.

Manufacturer: JAGUAR
Mfg Campaign: 11550598
Notice Date: Oct 18, 2023
Recall Date: Oct 18, 2023
Jaguar Land Rover North America, Llc
Campaign: 11509279 Other
Feb 27, 2023
Defect Description:

ELECTRONIC STABILITY CONTROL (ESC)

Potential Consequences:

The contact owns a 2016 Jaguar XJ. The contact stated that while driving at an undisclosed speed, the vehicle was jerking and hydroplaning. The contact made a local dealer aware of the failure; however, the vehicle was not diagnosed or repaired. The contact then stated that the failure reoccurred and that while driving at approximately 60 MPH, the vehicle hydroplaned, ran off the freeway, and crashed into a hillside as the "Stability Control" warning message was illuminated. The airbags failed to deploy. The vehicle was towed to a tow yard. A police report was not filed. The manufacturer was not made aware of the failure. The approximate failure mileage was 87,300.

Corrective Action:

The contact owns a 2016 Jaguar XJ. The contact stated that while driving at an undisclosed speed, the vehicle was jerking and hydroplaning. The contact made a local dealer aware of the failure; however, the vehicle was not diagnosed or repaired. The contact then stated that the failure reoccurred and that while driving at approximately 60 MPH, the vehicle hydroplaned, ran off the freeway, and crashed into a hillside as the "Stability Control" warning message was illuminated. The airbags failed to deploy. The vehicle was towed to a tow yard. A police report was not filed. The manufacturer was not made aware of the failure. The approximate failure mileage was 87,300.

Additional Notes:

The contact owns a 2016 Jaguar XJ. The contact stated that while driving at an undisclosed speed, the vehicle was jerking and hydroplaning. The contact made a local dealer aware of the failure; however, the vehicle was not diagnosed or repaired. The contact then stated that the failure reoccurred and that while driving at approximately 60 MPH, the vehicle hydroplaned, ran off the freeway, and crashed into a hillside as the "Stability Control" warning message was illuminated. The airbags failed to deploy. The vehicle was towed to a tow yard. A police report was not filed. The manufacturer was not made aware of the failure. The approximate failure mileage was 87,300.

Manufacturer: JAGUAR
Mfg Campaign: 11509279
Notice Date: Feb 27, 2023
Recall Date: Feb 27, 2023
Jaguar Land Rover North America, Llc
Campaign: 11092730 Other
May 9, 2018
Defect Description:

WHEELS

Potential Consequences:

I LEASE A 2016 JAGUAR XJL WITH 20 INCH JAGUAR RIMS AND TIRES. THESE RIMS/TIRES ARE INHERENTLY DANGEROUS IN THAT THE TIRES HAVE FAILED WHILE DRIVING UPON STRIKING ANY SMALL BUMP OR ROAD DEFECT CAUSING THE TIRE SIDEWALL TO BULGE AND/OR FAIL AND SOMETIMES THE RIM TO BEND. I HAVE HAD THE VEHICLE A LITTLE OVER 1 YEAR AND HAVE HAD TO REPAIR ONE RIM AND REPLACE 3 TIRES ALREADY....ON 4/26/17, 3/9/18, AND 5/9/18.. AT THIS RATE, I WILL END UP REPLACE OVER 9 TIRES IN A 3 YR LEASE. JAGUAR REFUSES TO ADDRESS THIS ISSUE. THESE TIRES ARE DANGEROUS AND SHOULD NOT BE SOLD WITH A $100,000.00 CAR....OR ANY CAR!

Corrective Action:

I LEASE A 2016 JAGUAR XJL WITH 20 INCH JAGUAR RIMS AND TIRES. THESE RIMS/TIRES ARE INHERENTLY DANGEROUS IN THAT THE TIRES HAVE FAILED WHILE DRIVING UPON STRIKING ANY SMALL BUMP OR ROAD DEFECT CAUSING THE TIRE SIDEWALL TO BULGE AND/OR FAIL AND SOMETIMES THE RIM TO BEND. I HAVE HAD THE VEHICLE A LITTLE OVER 1 YEAR AND HAVE HAD TO REPAIR ONE RIM AND REPLACE 3 TIRES ALREADY....ON 4/26/17, 3/9/18, AND 5/9/18.. AT THIS RATE, I WILL END UP REPLACE OVER 9 TIRES IN A 3 YR LEASE. JAGUAR REFUSES TO ADDRESS THIS ISSUE. THESE TIRES ARE DANGEROUS AND SHOULD NOT BE SOLD WITH A $100,000.00 CAR....OR ANY CAR!

Additional Notes:

I LEASE A 2016 JAGUAR XJL WITH 20 INCH JAGUAR RIMS AND TIRES. THESE RIMS/TIRES ARE INHERENTLY DANGEROUS IN THAT THE TIRES HAVE FAILED WHILE DRIVING UPON STRIKING ANY SMALL BUMP OR ROAD DEFECT CAUSING THE TIRE SIDEWALL TO BULGE AND/OR FAIL AND SOMETIMES THE RIM TO BEND. I HAVE HAD THE VEHICLE A LITTLE OVER 1 YEAR AND HAVE HAD TO REPAIR ONE RIM AND REPLACE 3 TIRES ALREADY....ON 4/26/17, 3/9/18, AND 5/9/18.. AT THIS RATE, I WILL END UP REPLACE OVER 9 TIRES IN A 3 YR LEASE. JAGUAR REFUSES TO ADDRESS THIS ISSUE. THESE TIRES ARE DANGEROUS AND SHOULD NOT BE SOLD WITH A $100,000.00 CAR....OR ANY CAR!

Manufacturer: JAGUAR
Mfg Campaign: 11092730
Notice Date: May 9, 2018
Recall Date: May 9, 2018
Jaguar Land Rover North America, Llc
Campaign: 11091013 Other
3 Vehicles Affected
Apr 30, 2018
Defect Description:

AIR BAGS

Potential Consequences:

CAR WAS IN A FRONTAL COLLISION APRIL 17, 2018 WHICH TOTALLED THE CAR (MORE THAN $40,000 DAMAGE TO FRONT OF CAR) AND DURING THE COLLISION, THE CAR EMITTED A SPRAY/SUBSTANCE INTO THE AIR ON THE FRONT PASSENGER SIDE DASH AREA BUT THE AIRBAG FAILED TO DEPLOY CAUSING INJURIES TO MY WIFE WHO WAS RIDING IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TRAVELING AT ABOUT 40MPH WHEN IT STRUCK ANOTHER VEHICLE WHICH FAILED TO YIELD THE RIGHT OF WAY WHEN IT TURNED IN FRONT OF US. I WAS A PASSENGER IN THE REAR PASSENGER SIDE SEAT IN THE COLLISION. WE WERE DRIVING ON A CITY STREET IN SAN ANTONIO, TEXAS. THE FRONT DRIVER SIDE AIRBAG ALSO FAILED TO DEPLOY FAILING TO PROTECT MY DAUGHTER-IN-LAW WHO WAS DRIVING THE CAR AS WE HEADED TO MY HOME AFTER I HAD SURGERY THAT MORNING. I DO KNOW THERE IS A SAFETY RECALL ON SOME JAGUAR XJL MODELS, BUT WE, TO DATE, HAVE NOT RECEIVED ANY INFORMATION ON THIS FACT FROM JAGUAR AND I AM VERY CONCERNED ABOUT THIS, ESPECIALLY GIVEN THE DEFECT AND POOR SAFETY PERFORMANCE WE JUST EXPERIENCED.

Corrective Action:

CAR WAS IN A FRONTAL COLLISION APRIL 17, 2018 WHICH TOTALLED THE CAR (MORE THAN $40,000 DAMAGE TO FRONT OF CAR) AND DURING THE COLLISION, THE CAR EMITTED A SPRAY/SUBSTANCE INTO THE AIR ON THE FRONT PASSENGER SIDE DASH AREA BUT THE AIRBAG FAILED TO DEPLOY CAUSING INJURIES TO MY WIFE WHO WAS RIDING IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TRAVELING AT ABOUT 40MPH WHEN IT STRUCK ANOTHER VEHICLE WHICH FAILED TO YIELD THE RIGHT OF WAY WHEN IT TURNED IN FRONT OF US. I WAS A PASSENGER IN THE REAR PASSENGER SIDE SEAT IN THE COLLISION. WE WERE DRIVING ON A CITY STREET IN SAN ANTONIO, TEXAS. THE FRONT DRIVER SIDE AIRBAG ALSO FAILED TO DEPLOY FAILING TO PROTECT MY DAUGHTER-IN-LAW WHO WAS DRIVING THE CAR AS WE HEADED TO MY HOME AFTER I HAD SURGERY THAT MORNING. I DO KNOW THERE IS A SAFETY RECALL ON SOME JAGUAR XJL MODELS, BUT WE, TO DATE, HAVE NOT RECEIVED ANY INFORMATION ON THIS FACT FROM JAGUAR AND I AM VERY CONCERNED ABOUT THIS, ESPECIALLY GIVEN THE DEFECT AND POOR SAFETY PERFORMANCE WE JUST EXPERIENCED.

Additional Notes:

CAR WAS IN A FRONTAL COLLISION APRIL 17, 2018 WHICH TOTALLED THE CAR (MORE THAN $40,000 DAMAGE TO FRONT OF CAR) AND DURING THE COLLISION, THE CAR EMITTED A SPRAY/SUBSTANCE INTO THE AIR ON THE FRONT PASSENGER SIDE DASH AREA BUT THE AIRBAG FAILED TO DEPLOY CAUSING INJURIES TO MY WIFE WHO WAS RIDING IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TRAVELING AT ABOUT 40MPH WHEN IT STRUCK ANOTHER VEHICLE WHICH FAILED TO YIELD THE RIGHT OF WAY WHEN IT TURNED IN FRONT OF US. I WAS A PASSENGER IN THE REAR PASSENGER SIDE SEAT IN THE COLLISION. WE WERE DRIVING ON A CITY STREET IN SAN ANTONIO, TEXAS. THE FRONT DRIVER SIDE AIRBAG ALSO FAILED TO DEPLOY FAILING TO PROTECT MY DAUGHTER-IN-LAW WHO WAS DRIVING THE CAR AS WE HEADED TO MY HOME AFTER I HAD SURGERY THAT MORNING. I DO KNOW THERE IS A SAFETY RECALL ON SOME JAGUAR XJL MODELS, BUT WE, TO DATE, HAVE NOT RECEIVED ANY INFORMATION ON THIS FACT FROM JAGUAR AND I AM VERY CONCERNED ABOUT THIS, ESPECIALLY GIVEN THE DEFECT AND POOR SAFETY PERFORMANCE WE JUST EXPERIENCED.

Manufacturer: JAGUAR
Mfg Campaign: 11091013
Notice Date: Apr 30, 2018
Recall Date: Apr 30, 2018
Jaguar Land Rover North America, Llc
Campaign: 11041155 Other
1 Vehicles Affected
Oct 30, 2017
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

EXITING DRIVEWAY TO 4 LANE DIVIDED HIGHWAY FROM COMPLETE STOP. CAR STATIONARY.RELEASED BRAKE PEDAL TO MAKE LEFT TURN.BEFORE TURNING WHEEL, CAR ACCELERATED BY ITSELF, WHEN I LIGHTLY APPLIED GAS,AT GREAT RATE OF SPEED AND COULD NOT BE STOPPED OR SLOWED BY APPLYING BRAKES.HAD TO STEER CAR INTO CONCRETE POLE ON WHICH THE TRAFFIC LIGHT RESTED IN DIVIDED AREA TO STOP VEHICLE.

Corrective Action:

EXITING DRIVEWAY TO 4 LANE DIVIDED HIGHWAY FROM COMPLETE STOP. CAR STATIONARY.RELEASED BRAKE PEDAL TO MAKE LEFT TURN.BEFORE TURNING WHEEL, CAR ACCELERATED BY ITSELF, WHEN I LIGHTLY APPLIED GAS,AT GREAT RATE OF SPEED AND COULD NOT BE STOPPED OR SLOWED BY APPLYING BRAKES.HAD TO STEER CAR INTO CONCRETE POLE ON WHICH THE TRAFFIC LIGHT RESTED IN DIVIDED AREA TO STOP VEHICLE.

Additional Notes:

EXITING DRIVEWAY TO 4 LANE DIVIDED HIGHWAY FROM COMPLETE STOP. CAR STATIONARY.RELEASED BRAKE PEDAL TO MAKE LEFT TURN.BEFORE TURNING WHEEL, CAR ACCELERATED BY ITSELF, WHEN I LIGHTLY APPLIED GAS,AT GREAT RATE OF SPEED AND COULD NOT BE STOPPED OR SLOWED BY APPLYING BRAKES.HAD TO STEER CAR INTO CONCRETE POLE ON WHICH THE TRAFFIC LIGHT RESTED IN DIVIDED AREA TO STOP VEHICLE.

Manufacturer: JAGUAR
Mfg Campaign: 11041155
Notice Date: Oct 30, 2017
Recall Date: Oct 30, 2017

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