Complaints & Recalls
Consumer Complaints
7 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
After acclerating twice to avoid an accident. The car had a check enine light appear. No other warnings, not even high temperature. the car engine stopped and I pulled over off the highway.White smoke appearing under the hood. My mechanic does a pressure check and determines it is not repairable. He suggsts a new engine, My 2016 Jaguar XFS at 70k miles needs the engine replaced.
Corrective Action:
After acclerating twice to avoid an accident. The car had a check enine light appear. No other warnings, not even high temperature. the car engine stopped and I pulled over off the highway.White smoke appearing under the hood. My mechanic does a pressure check and determines it is not repairable. He suggsts a new engine, My 2016 Jaguar XFS at 70k miles needs the engine replaced.
Additional Notes:
After acclerating twice to avoid an accident. The car had a check enine light appear. No other warnings, not even high temperature. the car engine stopped and I pulled over off the highway.White smoke appearing under the hood. My mechanic does a pressure check and determines it is not repairable. He suggsts a new engine, My 2016 Jaguar XFS at 70k miles needs the engine replaced.
Mfg Campaign: 11586656
Recall Date: May 2, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dynamic mode alert locked up several times and panel was unresponsive intermittently and rear passenger footwell filled with water. . Cause is described by Jaguar dealer as rear window leak that passes through rear tail lamp and floods under the spare destroying the PCM module. Car surged once in driveway and I was blessed to hit the brake. Never again. I have waited more than six weeks for repair and Jaguar refuses to take responsibility for the problem.
Corrective Action:
Dynamic mode alert locked up several times and panel was unresponsive intermittently and rear passenger footwell filled with water. . Cause is described by Jaguar dealer as rear window leak that passes through rear tail lamp and floods under the spare destroying the PCM module. Car surged once in driveway and I was blessed to hit the brake. Never again. I have waited more than six weeks for repair and Jaguar refuses to take responsibility for the problem.
Additional Notes:
Dynamic mode alert locked up several times and panel was unresponsive intermittently and rear passenger footwell filled with water. . Cause is described by Jaguar dealer as rear window leak that passes through rear tail lamp and floods under the spare destroying the PCM module. Car surged once in driveway and I was blessed to hit the brake. Never again. I have waited more than six weeks for repair and Jaguar refuses to take responsibility for the problem.
Mfg Campaign: 11546721
Recall Date: Sep 26, 2023
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Dynamic mode alert locked up several times and panel was unresponsive intermittently and rear passenger footwell filled with water. . Cause is described by Jaguar dealer as rear window leak that passes through rear tail lamp and floods under the spare destroying the PCM module. Car surged once in driveway and I was blessed to hit the brake. Never again. I have waited more than six weeks for repair and Jaguar refuses to take responsibility for the problem.
Corrective Action:
Dynamic mode alert locked up several times and panel was unresponsive intermittently and rear passenger footwell filled with water. . Cause is described by Jaguar dealer as rear window leak that passes through rear tail lamp and floods under the spare destroying the PCM module. Car surged once in driveway and I was blessed to hit the brake. Never again. I have waited more than six weeks for repair and Jaguar refuses to take responsibility for the problem.
Additional Notes:
Dynamic mode alert locked up several times and panel was unresponsive intermittently and rear passenger footwell filled with water. . Cause is described by Jaguar dealer as rear window leak that passes through rear tail lamp and floods under the spare destroying the PCM module. Car surged once in driveway and I was blessed to hit the brake. Never again. I have waited more than six weeks for repair and Jaguar refuses to take responsibility for the problem.
Mfg Campaign: 11546721
Recall Date: Sep 26, 2023
Jaguar Land Rover North America, Llc
Defect Description:
WHEELS
Potential Consequences:
I PURCHASED MY VEHICHLE IN MAY 2019, SINCE MY PURCHASE, I HAVE TWO MAJOR TIRE BLOW OUTS ON MAJOR HIGHWAYS WHICH COULD HAD CAUSED ME AND MY FAMILY MY LIFE. THIS OCCURRED TWICE ON DIFFERENT OCCASIONS. EACH TIME, MY TIRES SPLIT AND MY RIM COMPLETED RUPTURED CASES GREAT DAMAGE TO MY CARE. THE COLLISION COMPANY WHO FIXED MY VEHICLE BOTH TIMES ASKED ME WHAT I HIT THINKING I WAS IN AN ACCIDENT. I WAS ADVISED THAT MY RIMS SHOULD NOT HAVE CAUSED THE GREAT DAMAGE THAT IT DID. I AM NOT SURE IF THIS ISSUE WAS EVER REPORTED, BUT I AM SCARED TO DRIVE MY CAR. PLEASE LET ME KNOW IF THERE IS ANYTHING THAT YOU CAN DO TO HELP ME. THANK YOU
Corrective Action:
I PURCHASED MY VEHICHLE IN MAY 2019, SINCE MY PURCHASE, I HAVE TWO MAJOR TIRE BLOW OUTS ON MAJOR HIGHWAYS WHICH COULD HAD CAUSED ME AND MY FAMILY MY LIFE. THIS OCCURRED TWICE ON DIFFERENT OCCASIONS. EACH TIME, MY TIRES SPLIT AND MY RIM COMPLETED RUPTURED CASES GREAT DAMAGE TO MY CARE. THE COLLISION COMPANY WHO FIXED MY VEHICLE BOTH TIMES ASKED ME WHAT I HIT THINKING I WAS IN AN ACCIDENT. I WAS ADVISED THAT MY RIMS SHOULD NOT HAVE CAUSED THE GREAT DAMAGE THAT IT DID. I AM NOT SURE IF THIS ISSUE WAS EVER REPORTED, BUT I AM SCARED TO DRIVE MY CAR. PLEASE LET ME KNOW IF THERE IS ANYTHING THAT YOU CAN DO TO HELP ME. THANK YOU
Additional Notes:
I PURCHASED MY VEHICHLE IN MAY 2019, SINCE MY PURCHASE, I HAVE TWO MAJOR TIRE BLOW OUTS ON MAJOR HIGHWAYS WHICH COULD HAD CAUSED ME AND MY FAMILY MY LIFE. THIS OCCURRED TWICE ON DIFFERENT OCCASIONS. EACH TIME, MY TIRES SPLIT AND MY RIM COMPLETED RUPTURED CASES GREAT DAMAGE TO MY CARE. THE COLLISION COMPANY WHO FIXED MY VEHICLE BOTH TIMES ASKED ME WHAT I HIT THINKING I WAS IN AN ACCIDENT. I WAS ADVISED THAT MY RIMS SHOULD NOT HAVE CAUSED THE GREAT DAMAGE THAT IT DID. I AM NOT SURE IF THIS ISSUE WAS EVER REPORTED, BUT I AM SCARED TO DRIVE MY CAR. PLEASE LET ME KNOW IF THERE IS ANYTHING THAT YOU CAN DO TO HELP ME. THANK YOU
Mfg Campaign: 11300906
Recall Date: Jan 21, 2020
Jaguar Cars, Ltd.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JAGUAR XF. WHILE DRIVING APPROXIMATELY 3 MPH AND TURNING THE VEHICLE TO THE LEFT, IT DRASTICALLY VEERED TO THE LEFT AND ACCELERATED AT THE SAME TIME. THE VEHICLE'S CENTER FRONT END CRASHED INTO A BRICK COLUMN, WHICH CAUSED THE VEHICLE TO STOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE AUTO NATION COLLISION OF JAGUAR BODY SHOP WHERE THE VEHICLE'S FRONT END WAS REPAIRED. THE CONTACT CALLED THE AUTO NATION JAGUAR DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: PA17437216. THE MANUFACTURER STATED THAT THE CONTACT DID NOT QUALIFY FOR A BUY BACK. THE APPROXIMATE FAILURE MILEAGE WAS 10,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JAGUAR XF. WHILE DRIVING APPROXIMATELY 3 MPH AND TURNING THE VEHICLE TO THE LEFT, IT DRASTICALLY VEERED TO THE LEFT AND ACCELERATED AT THE SAME TIME. THE VEHICLE'S CENTER FRONT END CRASHED INTO A BRICK COLUMN, WHICH CAUSED THE VEHICLE TO STOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE AUTO NATION COLLISION OF JAGUAR BODY SHOP WHERE THE VEHICLE'S FRONT END WAS REPAIRED. THE CONTACT CALLED THE AUTO NATION JAGUAR DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: PA17437216. THE MANUFACTURER STATED THAT THE CONTACT DID NOT QUALIFY FOR A BUY BACK. THE APPROXIMATE FAILURE MILEAGE WAS 10,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JAGUAR XF. WHILE DRIVING APPROXIMATELY 3 MPH AND TURNING THE VEHICLE TO THE LEFT, IT DRASTICALLY VEERED TO THE LEFT AND ACCELERATED AT THE SAME TIME. THE VEHICLE'S CENTER FRONT END CRASHED INTO A BRICK COLUMN, WHICH CAUSED THE VEHICLE TO STOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE AUTO NATION COLLISION OF JAGUAR BODY SHOP WHERE THE VEHICLE'S FRONT END WAS REPAIRED. THE CONTACT CALLED THE AUTO NATION JAGUAR DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: PA17437216. THE MANUFACTURER STATED THAT THE CONTACT DID NOT QUALIFY FOR A BUY BACK. THE APPROXIMATE FAILURE MILEAGE WAS 10,500.
Mfg Campaign: 11010854
Recall Date: Jul 26, 2017
Jaguar Cars, Ltd.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JAGUAR XF. WHILE DRIVING APPROXIMATELY 3 MPH AND TURNING THE VEHICLE TO THE LEFT, IT DRASTICALLY VEERED TO THE LEFT AND ACCELERATED AT THE SAME TIME. THE VEHICLE'S CENTER FRONT END CRASHED INTO A BRICK COLUMN, WHICH CAUSED THE VEHICLE TO STOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE AUTO NATION COLLISION OF JAGUAR BODY SHOP WHERE THE VEHICLE'S FRONT END WAS REPAIRED. THE CONTACT CALLED THE AUTO NATION JAGUAR DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: PA17437216. THE MANUFACTURER STATED THAT THE CONTACT DID NOT QUALIFY FOR A BUY BACK. THE APPROXIMATE FAILURE MILEAGE WAS 10,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JAGUAR XF. WHILE DRIVING APPROXIMATELY 3 MPH AND TURNING THE VEHICLE TO THE LEFT, IT DRASTICALLY VEERED TO THE LEFT AND ACCELERATED AT THE SAME TIME. THE VEHICLE'S CENTER FRONT END CRASHED INTO A BRICK COLUMN, WHICH CAUSED THE VEHICLE TO STOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE AUTO NATION COLLISION OF JAGUAR BODY SHOP WHERE THE VEHICLE'S FRONT END WAS REPAIRED. THE CONTACT CALLED THE AUTO NATION JAGUAR DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: PA17437216. THE MANUFACTURER STATED THAT THE CONTACT DID NOT QUALIFY FOR A BUY BACK. THE APPROXIMATE FAILURE MILEAGE WAS 10,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JAGUAR XF. WHILE DRIVING APPROXIMATELY 3 MPH AND TURNING THE VEHICLE TO THE LEFT, IT DRASTICALLY VEERED TO THE LEFT AND ACCELERATED AT THE SAME TIME. THE VEHICLE'S CENTER FRONT END CRASHED INTO A BRICK COLUMN, WHICH CAUSED THE VEHICLE TO STOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE AUTO NATION COLLISION OF JAGUAR BODY SHOP WHERE THE VEHICLE'S FRONT END WAS REPAIRED. THE CONTACT CALLED THE AUTO NATION JAGUAR DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: PA17437216. THE MANUFACTURER STATED THAT THE CONTACT DID NOT QUALIFY FOR A BUY BACK. THE APPROXIMATE FAILURE MILEAGE WAS 10,500.
Mfg Campaign: 11010854
Recall Date: Jul 26, 2017
Jaguar Cars, Ltd.
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE STARTED ACCELERATING WHILE STOPPED AT A TRAFFIC LIGHT. THE BRAKES HAD TO BE APPLIED HARDER AND HARDER TO KEEP IT FROM GOING INTO THE INTERSECTION, THE BRAKES WERE APPLIED SO HARD THAT THE BACK WHEELS WERE SPINNING. A WARNING WAS FLASHED ON THE DASH BUT WENT OFF IMMEDIATELY ALL THAT WAS SEEN WAS AN "A", AT THAT POINT THE AUTO STOP/START BUTTON WAS DISENGAGED AND THE ACCELERATION STOPPED. THE VEHICLE WAS ON A CITY STREET IN DOWNTOWN ORLANDO.
Corrective Action:
THE VEHICLE STARTED ACCELERATING WHILE STOPPED AT A TRAFFIC LIGHT. THE BRAKES HAD TO BE APPLIED HARDER AND HARDER TO KEEP IT FROM GOING INTO THE INTERSECTION, THE BRAKES WERE APPLIED SO HARD THAT THE BACK WHEELS WERE SPINNING. A WARNING WAS FLASHED ON THE DASH BUT WENT OFF IMMEDIATELY ALL THAT WAS SEEN WAS AN "A", AT THAT POINT THE AUTO STOP/START BUTTON WAS DISENGAGED AND THE ACCELERATION STOPPED. THE VEHICLE WAS ON A CITY STREET IN DOWNTOWN ORLANDO.
Additional Notes:
THE VEHICLE STARTED ACCELERATING WHILE STOPPED AT A TRAFFIC LIGHT. THE BRAKES HAD TO BE APPLIED HARDER AND HARDER TO KEEP IT FROM GOING INTO THE INTERSECTION, THE BRAKES WERE APPLIED SO HARD THAT THE BACK WHEELS WERE SPINNING. A WARNING WAS FLASHED ON THE DASH BUT WENT OFF IMMEDIATELY ALL THAT WAS SEEN WAS AN "A", AT THAT POINT THE AUTO STOP/START BUTTON WAS DISENGAGED AND THE ACCELERATION STOPPED. THE VEHICLE WAS ON A CITY STREET IN DOWNTOWN ORLANDO.
Mfg Campaign: 10939086
Recall Date: Jan 2, 2017
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury