infiniti q50 Problems
infiniti q50 2014 Complaints
TIRES
after driving approximately 1/4 mile, the car began to pull to the left very strongly; strong enough to pull me into oncoming traffic if it had not been so early in the morning. i thought i had a flat tire but the tire pressure monitors said the pressure was proper @ 36 psi. this strong pull lasted about another mile and then subsided. it has occurred 2 more times since then. dealer had the car for 2 days and indicated that perhaps the road was uneven or it was just sensitive driving and i am not used to it. i know what a car pulling to one side feels like and each time this feels like a flat tire. if it happens again i will not allow my wife or anyone else drive the car; it could causes a serious accident.
Reported in: LAWRENCEVILLE GA || Crash: N || VIN #: JN1BV7AP5EM
STEERING
after driving approximately 1/4 mile, the car began to pull to the left very strongly; strong enough to pull me into oncoming traffic if it had not been so early in the morning. i thought i had a flat tire but the tire pressure monitors said the pressure was proper @ 36 psi. this strong pull lasted about another mile and then subsided. it has occurred 2 more times since then. dealer had the car for 2 days and indicated that perhaps the road was uneven or it was just sensitive driving and i am not used to it. i know what a car pulling to one side feels like and each time this feels like a flat tire. if it happens again i will not allow my wife or anyone else drive the car; it could causes a serious accident.
Reported in: LAWRENCEVILLE GA || Crash: N || VIN #: JN1BV7AP5EM
STEERING
after filling up car at gas station, started car and began to drive away, after shifting into drive, warning lights came on and das drive system stopped working causing steering to become very difficult. (would compare it to driving a car with power steering that failed.) drove a couple of blocks, pulled over and turned off the car. waited a minute and re-started the car and everything worked, and warning lights were off. today (11-18-2013) returned the car to dealership service dept. they kept car and were awaiting a call from infiniti service rep. i noted online that this issue has been reported now in a number of cases.
Reported in: EAGAN MN || Crash: N || VIN #: JN1BV7AR9EM
STEERING
after parking my car in a parking lot, i wanted to adjust it to be more even. so i turned the engine on again. but then i suddenly couldn't turn the wheel. the wheel was locked up. with very firm force, i managed to turn the wheel about 15 degrees - but the actual tires themselves did not turn. the car was in "r" and did reverse, but as i could not steer it did not reverse in the direction i wanted to go. i turned the engine off and on again and then there was a warning on the dash saying that "afs is off" and "the system is off." i turned the engine off and on again for the 3rd time, and then everything was normal and the steering was working fine. the temperature outside was about 46 degrees f. my car's specific model is: 2014 q50s with deluxe touring and technology packages (including das/direct adaptive steering).
Reported in: AUSTIN TX || Crash: N || VIN #: JN1BV7AP6EM
STEERING
tl* the contact owns a 2014 infiniti q50. the contact stated that he attempted to drive in reverse, but the steering wheel failure light illuminated as the steering wheel became unresponsive. the vehicle was towed to the dealer for inspection but they were unable to determine the cause of the failure. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 1,200.
Reported in: RENSSELAER NY || Crash: N || VIN #: JN1BV7AR8EM
STEERING
unable to steer vehicle; steering wheel was not "locked", as a current infiniti recall is addressing. weather conditions were temp about 27degrees, about 2 inches of snow on the ground. vehicle did not respond to steering inputs, car was drifting to the right. at some point, steering response was restored and was able to drive car home. car is currently at the local infiniti dealership and issue has not been resolved.
Reported in: PHILADELPHIA PA || Crash: N || VIN #: JN1BV7AR9EM
STEERING
upon startup (in cold weather, but on a warm car that had only sat for 20 minutes between trips), the steering was extremely stiff. had a steering indicator warning light(s) also show on the dash. restarting the car several times showed that the steering would start ok (normal resistance), but that turning the wheel more than a little bit would result in a 'thud' sound, the error lights on the dash, and the steering going stiff. after repeated starts of the car, it eventually worked properly. this has subsequently happened several more times to the car in the following days. it can take 20+ cycles of turning the car back off and on again before the steering feel returns to normal.
Reported in: EDMONTON, CANADA AK || Crash: N || VIN #: JN1AV7AR6EM
STEERING
no steering, steering light in dash is lite and no steering, unable to drive vehicle.
Reported in: STATEN ISLAND NY || Crash: N || VIN #: JNIBV7ARXEM
STEERING
tl* the contact owns a 2014 infiniti q50. the contact stated that the steering wheel became difficult to maneuver. the vehicle was towed to the dealer for diagnosis however, the technician was unable to diagnose the failure. the contact referenced nhtsa campaign number: 13v588000 (steering) but was advised by the manufacturer that the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 4,950.
Reported in: FRANKLIN TN || Crash: N || VIN #: JN1BV7AP1EM
STEERING
tl* the contact owns a 2014 infiniti q50. the contact started the vehicle and the chassis control system error sensor light illuminated. when the contact attempted to drive the vehicle the power steering malfunctioned making the vehicle difficult to turn the steering wheel. the contact called the dealer and was informed that they were aware of the problem with the vehicle and she should turn the vehicle off and back on to remedy the problem. the contact turned the vehicle off and on but the failure continued to occur. there was no diagnostic test performed nor was the vehicle repaired. the manufacturer was notified and no solution was offered. the contact stated that she did not received nhtsa recall campaign 13v588000(steering); however, the defect is identical to the recall. the failure mileage was 3600.
Reported in: MINNETONKA MN || Crash: N || VIN #: JN1BV7AR4EM
STEERING
same issue as a complaint previously posted on your site re: 2014 infiniti q50: started the vehicle and the chassis control system error sensor light illuminated. when attempting to drive the vehicle the power steering malfunctioned making the vehicle difficult to turn the steering wheel. will contact dealer for service we were not aware of any nhtsa recall campaign 13v588000(steering); however, the defect appears to be the same as the recall.
Reported in: WEST HARRISON NY || Crash: N || VIN #:
STEERING:ELECTRIC POWER ASSIST SYSTEM
same issue as a complaint previously posted on your site re: 2014 infiniti q50: started the vehicle and the chassis control system error sensor light illuminated. when attempting to drive the vehicle the power steering malfunctioned making the vehicle difficult to turn the steering wheel. will contact dealer for service we were not aware of any nhtsa recall campaign 13v588000(steering); however, the defect appears to be the same as the recall.
Reported in: WEST HARRISON NY || Crash: N || VIN #:
STEERING:ELECTRIC POWER ASSIST SYSTEM
please refer to your campaign number i3v588000. it appears that more cars are affected than originally thought. my car is experiencing the same problem but has not been recalled. supposedly, infiniti recalled all 23 cars that were affected. there are obviously many more vehicles equipped with das that are experiencing this problem.
Reported in: BARRE VT || Crash: N || VIN #: JN1BV7AR8EM
STEERING
please refer to your campaign number i3v588000. it appears that more cars are affected than originally thought. my car is experiencing the same problem but has not been recalled. supposedly, infiniti recalled all 23 cars that were affected. there are obviously many more vehicles equipped with das that are experiencing this problem.
Reported in: BARRE VT || Crash: N || VIN #: JN1BV7AR8EM
STEERING
in cold weather (below zero f) after car has been running fine and then turned off for 30-40 min, i got in the car and started as usual; but system malfunction light went on and power steering was inoperative and car was unsteerable. after turning the car off for about 10 min, i could restart and it worked fine. then the same thing happened again within an hour. i stopped for gas and when i restarted the car it was unsteerable and a system malfunction light went on related to power steering. the same thing occurred a week before. the car had to be towed to the dealer and although they did not specify what was wrong they told me they had to wait for a part and that it would be 5-7 days before it came in.
Reported in: STILLWATER MN || Crash: N || VIN #: JN1AV7AR1EM
ELECTRICAL SYSTEM
in cold weather (below zero f) after car has been running fine and then turned off for 30-40 min, i got in the car and started as usual; but system malfunction light went on and power steering was inoperative and car was unsteerable. after turning the car off for about 10 min, i could restart and it worked fine. then the same thing happened again within an hour. i stopped for gas and when i restarted the car it was unsteerable and a system malfunction light went on related to power steering. the same thing occurred a week before. the car had to be towed to the dealer and although they did not specify what was wrong they told me they had to wait for a part and that it would be 5-7 days before it came in.
Reported in: STILLWATER MN || Crash: N || VIN #: JN1AV7AR1EM
STEERING
tl* the contact owns a 2014 infiniti q50. the contact stated that while driving approximately 10 mph, the steering system failed. the contact stated that when he turned the steering wheel to the left it continued to drive straight. the identical failure occurred when the contact shift the vehicle into park. the warning lights also illuminated. the dealer towed the vehicle from a parking lot; however, the failure was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 1079.
Reported in: SHELBYVILLE KY || Crash: N || VIN #: JN1BV7AR7EM
STEERING
my brand new infiniti q50, with directive adaptive steering, had less than 200 miles on it. started it up (in cold weather, probably around 20) and the power steering warning light was on and the power steering was disabled. waited a minute or two for it to warm up, and the chassis control system warning light came on as well. turned off car, turned it back on and power steering was working. took it back to the dealer and they updated the steering software. got the car back yesterday, drove to work today, got in the car to drive home and the power steering and chassis control system warning lights were on again, with no power steering. shut the car off and restarted multiple times but the power steering never came back. and for something special, i had to keep the steering wheel at about 45 degrees to keep the car moving in a straight line.
Reported in: WILMETTE IL || Crash: N || VIN #: JN1BV7AR0EM
STEERING
direct adaptive steering system fails at startup along with collision imminent braking system (or maybe vice versa). failure occurred 2x, but never when the vehicle was cold. turning off all active safety systems and then restarting the vehicle appears to remedy the problem. restarting alone was not effective. vehicle is currently at our local dealership and is having multiple control modules replaced.
Reported in: ANN ARBOR MI || Crash: N || VIN #: JN1BV7AR5EM
STEERING
while backing out of a parking space, noticed that the steering wheel was extremely stiff and the car would not change direction. after i pulled back into the space, i noticed two additional lights on the dashboard: steering wheel with an exclamation mark, and the car with the wheels slipping behind it. car had been sitting for about 75 minutes and temperature at the time was -5. on the previous drive, the car had been sitting for several hours at temperatures between 0 - -5 and didn't have the issue. tried restarting the car several times, allowing 1-2 minutes in between each restart and could not get the wheel to move more than a few degrees either direction. i believe the backup system also failed because no matter how hard i turned the wheel, the car's wheels would not change direction while i was trying to back out of the parking space. car ended up being towed to dealer and is still there now with 704 miles and less than a month old. they were not aware of any recall and so far do not have a solution. this incident is similar to recall notice 13v588000, but my car does not appear to be included. regardless of the repair/outcome i no longer feel safe driving this car as i do not trust the direct adaptive steering system after this incident. a youtube video of the steering wheel and my dash while parked can be seen here: http://youtu.be/y7bifk0_cmm.
Reported in: MAYFIELD HEIGHTS OH || Crash: N || VIN #: JN1BV7AR3EM
STEERING
backing out of driveway when all of a sudden i couldn't turn the steering wheel no matter how much pressure i exerted. complete critical malfunction of the steering. turned car off and restarted. no change in condition. after several minutes, restarted car and steering appeared normal. brought the car to service department of dealer from where i purchased car. initially advised by service manager that there is a software update for this condition. after about an hour he came to me to advise me that the software didn't "take" and that the control arm needs to be replaced. what if i lost total steering control at highway speeds?
Reported in: CORAM NY || Crash: N || VIN #: JN1BV7AR1EM
STEERING
adaptive steering failed while backing up car and was not able to turn wheel. i stopped the car, restarted the engine and it worked again. the outside temp was 9f, the message indicated a "system malfunction" and referred me to the owner's manual.
Reported in: YONKERS NY || Crash: N || VIN #: JN1BV7AR6EM
STEERING
tl* the contact owns a 2014 infiniti q50. the contact stated that the steering wheel failed several times without warning while driving at highway speeds. the contact had to crash into sand and road gravel to avoid a rear end crash with another vehicle. the contact did not sustain any injuries and a police report was not filed. the vehicle was towed to the dealer where the central computer system was reprogrammed however, the failure was not corrected. the manufacturer was made aware of the failure. the failure and current mileage was 38. the vin was not available.
Reported in: OWASSO OK || Crash: Y || VIN #: JN1BV7AR7EM
STEERING
purchased new infiniti q50, drove the car for 3 weeks for a total of about 900 miles. one day i started the engine an attempted to drive out of parking lot, steering wheel was difficult to turn. a message appeared on dashboard stating "warning chassis control system error - see owner's manual". three other lights appeared on dash board, one with a steering wheel and exclamation point, another with a triangle with an exclamation point, and a third with a picture of a car with tire skid marks. drove home slowly called infiniti. they had car towed to dealership where it was purchased. the dealership said this is a known issue but claims only 3 cars they sold are affected. 2 days later new software was released by infiniti and the update applied to my car. took car home. 6 days later drove car to work, attempted to leave work, same problem occurred, no power steering, same lights and messages on dashboard appeared. drove car to dealer, while issue was present so they could see it first hand. was told by same service technician that issue is not widespread only 3 cars affected. talked to internet sales manager at dealer he said he got 5 calls for the exact issue that same day. both days issue occurred, air temperature was approximately 0 degrees fahrenheit. dealer attempted to provide a brand new q50 as a temporary loaner. same issue occurred with that vehicle before leaving the dealership parking lot. spoke with general manager at dealership, he indicated he was aware of problem and advised i call and open a case with infinti consumer affairs, which i did. he said he is continuing to sell these cars as infiniti has not told him to stop. i advised him to stop selling the cars before an accident occurs from the power steering failure. seems to be the same issue as existing recall, but was told by dealership's service manager my car was not part of the recall.
Reported in: AURORA IL || Crash: N || VIN #: JN1BV7AR7EM
STEERING
tl* the contact owns a 2014 infiniti q50. the contact was driving approximately 25 mph when the power steering assist failed, causing the steering wheel to seize and become unaligned. the power steering and traction control warning lights did not illuminate until after the failure occurred. the vehicle was diagnosed by the dealer as the steering software needing an update. the contact was also advised that the vehicle was not included in nhtsa campaign number 13v588000 (steering) in which she experienced the same defect as listed in the recall campaign. the manufacturer was notified and no solution was offered. the failure mileage was 950.
Reported in: WEST BLOOMFIELD MI || Crash: N || VIN #: JN1BV7AR4EM
STEERING
direct adaptive steering became extremely stiff while backing out of parking spot after sitting overnight at zero degree temperatures. multiple restarts did not remedy the situation (chassis control system error remained illuminated). ended up towing the vehicle to the dealership. dealership mentioned there was recall and a software fix yet i never received a notification. still waiting for control cable in steering column that was broken while maneuvering car back into parking spot.
Reported in: BASKING RIDGE NJ || Crash: N || VIN #:
ELECTRICAL SYSTEM
q50s hybrid with tech package driving less than 2 weeks (380 miles). before delivery, the dealer confirmed that the car does not have any recalls pending and software is up-to-date. in the early morning, i drove about 60 minutes without problem (it was below zero), and parked the car for 2 hours in outside parking lot. when i started the car again (outside temp approximately 0 degree f), engine started but multiple warning came up. those include "master warning, power steering warning, vdc warning, and forward emergency braking system warning." i tried to back the car from the lot and it moved, but the steering was extremely heavy and i could not turn. i restarted 3-4 times but nothing changed. i called infiniti and they set up towing but i needed to wait for 90 minutes for pick up due to cold weather. while waiting, i kept the engine on since it was cold outside. after the engine running approximately 30 minutes without shutting down but still all warnings on, i again shut off the car and restarted. this time, all alarms disappeared, and steering was normal. i contacted with dealer, and was notified that same problems are happening with other q50 same day, and nothing needed to or can be done at this moment, since all software is already updated. of note, the car was previously kept in location colder than 0 degree f many times and this problem did not happen at the colder temperature. but only difference this time was the car was kept outside parking lot. since that incident, no further alarms appeared and the car is running fine. however, as i see more information in this site, i feel some sort of manufacture or official investigation needs to be initiated, since it seems there are multiple same issues happening everywhere. some of these incidents could have easily triggered fatal accident. obviously, after a fatal accident then one cannot complain anymore...
Reported in: MADISON WI || Crash: N || VIN #: JN1AV7ARXEM
STEERING
q50s hybrid with tech package driving less than 2 weeks (380 miles). before delivery, the dealer confirmed that the car does not have any recalls pending and software is up-to-date. in the early morning, i drove about 60 minutes without problem (it was below zero), and parked the car for 2 hours in outside parking lot. when i started the car again (outside temp approximately 0 degree f), engine started but multiple warning came up. those include "master warning, power steering warning, vdc warning, and forward emergency braking system warning." i tried to back the car from the lot and it moved, but the steering was extremely heavy and i could not turn. i restarted 3-4 times but nothing changed. i called infiniti and they set up towing but i needed to wait for 90 minutes for pick up due to cold weather. while waiting, i kept the engine on since it was cold outside. after the engine running approximately 30 minutes without shutting down but still all warnings on, i again shut off the car and restarted. this time, all alarms disappeared, and steering was normal. i contacted with dealer, and was notified that same problems are happening with other q50 same day, and nothing needed to or can be done at this moment, since all software is already updated. of note, the car was previously kept in location colder than 0 degree f many times and this problem did not happen at the colder temperature. but only difference this time was the car was kept outside parking lot. since that incident, no further alarms appeared and the car is running fine. however, as i see more information in this site, i feel some sort of manufacture or official investigation needs to be initiated, since it seems there are multiple same issues happening everywhere. some of these incidents could have easily triggered fatal accident. obviously, after a fatal accident then one cannot complain anymore...
Reported in: MADISON WI || Crash: N || VIN #: JN1AV7ARXEM
STEERING
tl* the contact owns a 2014 infiniti q50. the contact stated that while driving 40 mph, the power steering malfunctioned. the contact took the vehicle to a dealer for a diagnostic test. the dealer stated that the cold weather caused the power steering system to malfunction. the dealer did not perform any repairs to the vehicle. the failure mileage was 5,000. ..updated 02-28-14 *bf
Reported in: WAUKESHA WI || Crash: N || VIN #: JN1BV7AR3EM
STEERING
the vehicle has direct adaptive steering (das) and has been having failures of the system since cold weather came in early december. at start up the steering error and traction control error lights come on. most times waiting a few minutes and restarting the vehicle will clear the condition but, not always. when the system is in failure mode the steering is exceedingly stiff and difficult to operate, to the point of making the vehicle unsafe to drive, in my opinion. this failure mode, according to the owner manual, is supposed to be a fail safe mode with reduced steering assistance and direct mechanical linkage to the front wheels. however, the steering effort is substantially higher than with the car turned off, the direct mechanical linkage active and steering the wheels without electrical power applied. i believe there is a serious design defect in either the mechanical aspect of this system or the software that manages it. the steering effort in das failure mode shouldn't exceed the effort required with no electrical power applied to the steering. but, it does, by a very substantial amount. the effort required is of a degree where drivers of low strength would find it difficult if not impossible to adequately control the vehicle. they'd be better off putting the car in neutral and turning off the engine. i consider to this to be a substantial safety concern and in need of investigation. so far, to my knowledge, no one has been involved in an accident or injured from a das steering failure. however, i believe it's a matter of time before someone is either injured or killed from a das failure while the car is in motion because of the way the system behaves when it's in failure mode. the vehicle has been in to the dealer for repairs but, is still exhibiting the problem. it's back in the shop again.
Reported in: OWATONNA MN || Crash: N || VIN #: JN1BV7ARXEM
STEERING
steering wheel lock and malfunction at cold weather. unable to turn the wheel. able to restart and fix the problem. happens daily in cold weather. took to dealer software upgrade. problem not fixed. dealer tried a second time and still same issue. was informed by the service center the problem could not be fixed yet. they are working on a fix.
Reported in: BRONX NY || Crash: N || VIN #:
ELECTRICAL SYSTEM
we purchased the q50 because we loved our g35x so much. when we purchased the q50 in early october 2013, we knew there were issues with the computer system. the salesperson told us that there would be a fix in november and we would be contacted. during october and november, we experienced a range of issues with the navigation system and one touch system. we had to reboot the system almost every time we drove the car. we were not contacted for the fix in november or december and we started to experience many steering issues. my wife contacted the pittsburgh infiniti dealer and was told that there was no fix available at this time, it was suggested that she contact the corporate office for clarification. corporate said that there was no fix, but that our q50 had been identified for a recall. we found the recall information on the internet and the shocking part was that the nhtsa said not to drive the car until it is fixed. we also found out that corporate knew of the steering issue since november 2013, but never notified us. i guess they were waiting for someone to be killed by the steering problem before taking action. after many calls to the pittsburgh infiniti dealer and corporate office, we found that no one wanted to take responsibility for the problem. it was not until we went to the dealer with the car that they agreed to fix the problem and suddenly the fix was available. i will most likely never buy another infiniti and i can only recommend that everyone stay away from the infiniti q-series. http://www-odi.nhtsa.dot.gov/owners/searchresultsbyurlcode.action?referencesearch.requestid=20188&referencesearch.urlcode=yazkxb0a65bztdt.
Reported in: PORTERSVILLE PA || Crash: N || VIN #: JN1BV7AR3EM
STEERING
we purchased the q50 because we loved our g35x so much. when we purchased the q50 in early october 2013, we knew there were issues with the computer system. the salesperson told us that there would be a fix in november and we would be contacted. during october and november, we experienced a range of issues with the navigation system and one touch system. we had to reboot the system almost every time we drove the car. we were not contacted for the fix in november or december and we started to experience many steering issues. my wife contacted the pittsburgh infiniti dealer and was told that there was no fix available at this time, it was suggested that she contact the corporate office for clarification. corporate said that there was no fix, but that our q50 had been identified for a recall. we found the recall information on the internet and the shocking part was that the nhtsa said not to drive the car until it is fixed. we also found out that corporate knew of the steering issue since november 2013, but never notified us. i guess they were waiting for someone to be killed by the steering problem before taking action. after many calls to the pittsburgh infiniti dealer and corporate office, we found that no one wanted to take responsibility for the problem. it was not until we went to the dealer with the car that they agreed to fix the problem and suddenly the fix was available. i will most likely never buy another infiniti and i can only recommend that everyone stay away from the infiniti q-series. http://www-odi.nhtsa.dot.gov/owners/searchresultsbyurlcode.action?referencesearch.requestid=20188&referencesearch.urlcode=yazkxb0a65bztdt.
Reported in: PORTERSVILLE PA || Crash: N || VIN #: JN1BV7AR3EM
EQUIPMENT ADAPTIVE
we purchased the q50 because we loved our g35x so much. when we purchased the q50 in early october 2013, we knew there were issues with the computer system. the salesperson told us that there would be a fix in november and we would be contacted. during october and november, we experienced a range of issues with the navigation system and one touch system. we had to reboot the system almost every time we drove the car. we were not contacted for the fix in november or december and we started to experience many steering issues. my wife contacted the pittsburgh infiniti dealer and was told that there was no fix available at this time, it was suggested that she contact the corporate office for clarification. corporate said that there was no fix, but that our q50 had been identified for a recall. we found the recall information on the internet and the shocking part was that the nhtsa said not to drive the car until it is fixed. we also found out that corporate knew of the steering issue since november 2013, but never notified us. i guess they were waiting for someone to be killed by the steering problem before taking action. after many calls to the pittsburgh infiniti dealer and corporate office, we found that no one wanted to take responsibility for the problem. it was not until we went to the dealer with the car that they agreed to fix the problem and suddenly the fix was available. i will most likely never buy another infiniti and i can only recommend that everyone stay away from the infiniti q-series. http://www-odi.nhtsa.dot.gov/owners/searchresultsbyurlcode.action?referencesearch.requestid=20188&referencesearch.urlcode=yazkxb0a65bztdt.
Reported in: PORTERSVILLE PA || Crash: N || VIN #: JN1BV7AR3EM
STEERING
car did not want to turn--happened again at 2200 miles. carried to dealer at first time but problem was not fixed . first time it was very cold and the second time it was even colder. not happy with the system in place to handle the problem.. repeat sale is out of the question. car has been parked in yard since 2-5-2014 waiting far towing to dealer.. do not feel safe in driving car.. it seems the only use we have in owning car is to impress our neighbors with a useless $44,000 car. very unhappy with dealer, infiniti and towing company. need i say more.--three phone calls today with no results. posted 2-11-2014.
Reported in: CLAYTON, AL || Crash: N || VIN #: JN1BV7AP6EM
ELECTRICAL SYSTEM
car did not want to turn--happened again at 2200 miles. carried to dealer at first time but problem was not fixed . first time it was very cold and the second time it was even colder. not happy with the system in place to handle the problem.. repeat sale is out of the question. car has been parked in yard since 2-5-2014 waiting far towing to dealer.. do not feel safe in driving car.. it seems the only use we have in owning car is to impress our neighbors with a useless $44,000 car. very unhappy with dealer, infiniti and towing company. need i say more.--three phone calls today with no results. posted 2-11-2014.
Reported in: CLAYTON, AL || Crash: N || VIN #: JN1BV7AP6EM
ELECTRICAL SYSTEM
after having a great experience owning a '04 infiniti g35x, i purchased an infiniti q50 in mid october, 2013 in dallas, tx. in addition to software issues with nav & apps, i have had problems being able to unlock or start my car w/o my key fob. three times i lost steering control when the weather was near 32 deg. f... twice in driveway (reported to infiniti in my survey) and once while driving and then i wouldn't have been able to swerve if necessary (very dangerous)! restarting the car alleviated the problem each time. after receiving a "service campaign" notice i took my car to the dealership. the service mgr. said that he hadn't heard of any problems with the das, but i had the recall notice in my hand and my sales rep told me that she was having the same problem. this past weekend i visited a car show and spoke to an infiniti rep. about this das issue. he told me that the das issue was related to cold weather and that the servo-actuators that make up the das system need to be sealed. when we asked if that meant putting grease or silicone on a rubber boot, he said no. the units had to be replaced with new ones. he said that any software fixes for the das would be to correct the lack of triple redundancy in the event of failures. i just asked the service rep. if they replaced the servo motors or control units that are the root of this problem and he said that they weren't required to do so. i think that the dealer and infiniti are being very ambiguous about the extent of this problem. i'll give them one chance to fix these problems and if not satisfactory, i'll try the lemon law!
Reported in: DALLAS TX || Crash: N || VIN #: JN1BV7APXEM
STEERING
after having a great experience owning a '04 infiniti g35x, i purchased an infiniti q50 in mid october, 2013 in dallas, tx. in addition to software issues with nav & apps, i have had problems being able to unlock or start my car w/o my key fob. three times i lost steering control when the weather was near 32 deg. f... twice in driveway (reported to infiniti in my survey) and once while driving and then i wouldn't have been able to swerve if necessary (very dangerous)! restarting the car alleviated the problem each time. after receiving a "service campaign" notice i took my car to the dealership. the service mgr. said that he hadn't heard of any problems with the das, but i had the recall notice in my hand and my sales rep told me that she was having the same problem. this past weekend i visited a car show and spoke to an infiniti rep. about this das issue. he told me that the das issue was related to cold weather and that the servo-actuators that make up the das system need to be sealed. when we asked if that meant putting grease or silicone on a rubber boot, he said no. the units had to be replaced with new ones. he said that any software fixes for the das would be to correct the lack of triple redundancy in the event of failures. i just asked the service rep. if they replaced the servo motors or control units that are the root of this problem and he said that they weren't required to do so. i think that the dealer and infiniti are being very ambiguous about the extent of this problem. i'll give them one chance to fix these problems and if not satisfactory, i'll try the lemon law!
Reported in: DALLAS TX || Crash: N || VIN #: JN1BV7APXEM
ELECTRICAL SYSTEM
while traveling on the highway on 2/15 at 65mph with the intelligent cruise control system engaged, the vehicle automatically and abruptly applied the brakes very hard. there were no vehicles in front of us to warrant engagement of the collision avoidance system. an error message displayed on the dashboard. it was extremely unsettling to the point that my wife no longer wants to travel in the vehicle, nor will we have our infant son travel in it. the vehicle had previously abruptly braked in low speed conditions (ie, parking lots) for no apparent reason. dealer had previously replaced radar system components prior to the 2/15 incident. i will no longer use the driver aids as a result as they are clearly not safe.
Reported in: BOGHT CORNERS NY || Crash: N || VIN #: JN1BV7AR5EM
UNKNOWN OR OTHER
while traveling on the highway on 2/15 at 65mph with the intelligent cruise control system engaged, the vehicle automatically and abruptly applied the brakes very hard. there were no vehicles in front of us to warrant engagement of the collision avoidance system. an error message displayed on the dashboard. it was extremely unsettling to the point that my wife no longer wants to travel in the vehicle, nor will we have our infant son travel in it. the vehicle had previously abruptly braked in low speed conditions (ie, parking lots) for no apparent reason. dealer had previously replaced radar system components prior to the 2/15 incident. i will no longer use the driver aids as a result as they are clearly not safe.
Reported in: BOGHT CORNERS NY || Crash: N || VIN #: JN1BV7AR5EM
SERVICE BRAKES
while traveling on the highway on 2/15 at 65mph with the intelligent cruise control system engaged, the vehicle automatically and abruptly applied the brakes very hard. there were no vehicles in front of us to warrant engagement of the collision avoidance system. an error message displayed on the dashboard. it was extremely unsettling to the point that my wife no longer wants to travel in the vehicle, nor will we have our infant son travel in it. the vehicle had previously abruptly braked in low speed conditions (ie, parking lots) for no apparent reason. dealer had previously replaced radar system components prior to the 2/15 incident. i will no longer use the driver aids as a result as they are clearly not safe.
Reported in: BOGHT CORNERS NY || Crash: N || VIN #: JN1BV7AR5EM
UNKNOWN OR OTHER
while slowly backing out of a parking spot in a parking garage, the vehicle automatically braked so abruptly that i thought i had struck something in the roadway. i got out to check and the roadway was clear. i returned to the vehicle to continue and it did the same thing again. i was then able to continue. i had previously been to the dealership with issues with the sonar system for the backup collision warning and avoidance system registering false positives and beeping endlessly. components were replaced. the problem clearly was not fixed. this technology does not work and makes the vehicle frightening to drive.
Reported in: BOGHT CORNERS NY || Crash: N || VIN #: JN1BV7AR5EM
ELECTRICAL SYSTEM
while slowly backing out of a parking spot in a parking garage, the vehicle automatically braked so abruptly that i thought i had struck something in the roadway. i got out to check and the roadway was clear. i returned to the vehicle to continue and it did the same thing again. i was then able to continue. i had previously been to the dealership with issues with the sonar system for the backup collision warning and avoidance system registering false positives and beeping endlessly. components were replaced. the problem clearly was not fixed. this technology does not work and makes the vehicle frightening to drive.
Reported in: BOGHT CORNERS NY || Crash: N || VIN #: JN1BV7AR5EM
SERVICE BRAKES
while slowly backing out of a parking spot in a parking garage, the vehicle automatically braked so abruptly that i thought i had struck something in the roadway. i got out to check and the roadway was clear. i returned to the vehicle to continue and it did the same thing again. i was then able to continue. i had previously been to the dealership with issues with the sonar system for the backup collision warning and avoidance system registering false positives and beeping endlessly. components were replaced. the problem clearly was not fixed. this technology does not work and makes the vehicle frightening to drive.
Reported in: BOGHT CORNERS NY || Crash: N || VIN #: JN1BV7AR5EM
STEERING
i took delivery of my 2014, fully loaded infiniti q50s on 8/31/13. the vehicle is equipped with infiniti's new "direct adaptive steering" system, which they hail as the first on the market steer by wire system. on 11/15/13 i noticed for the first time the steering erratically pulling, typically to the left but occasionally to the right. it is at times so pronounced that it is as if the vehicle steering is fighting me. the problem occurs frequently and persists to this day. this behavior is intermittent and is very different than an alignment issue. it happens on straight stretches of road and is generally noticeable during highway travel, given the higher speeds and straight stretches of road. this behavior had been observed by infiniti service personnel and had been documented by other owners as well. it is also clearly noticeable to passengers in my vehicle. i have made multiple visits to the dealership in an effort to correct this problem, without success. these included application of a recall campaign that included new software and hardware being installed. the problem persists and makes the vehicle at least anxiety inducing to drive. at times it feels unsafe. it is highly unsettling and there are clearly problems with this system and technology. rather incredibly, i was told by a nissan/infiniti technical specialist who was brought into town to assess the many problems i have been having with this vehicle that this erratic steering behavior is being caused by the steering system settings i utilize. that setting is known as "standard," which is the default setting whenever the vehicle is started. this car and technology are unstable and unsafe.
Reported in: BOGHT CORNERS NY || Crash: N || VIN #: JN1BV7AR5EM
ELECTRICAL SYSTEM
i took delivery of my 2014, fully loaded infiniti q50s on 8/31/13. the vehicle is equipped with infiniti's new "direct adaptive steering" system, which they hail as the first on the market steer by wire system. on 11/15/13 i noticed for the first time the steering erratically pulling, typically to the left but occasionally to the right. it is at times so pronounced that it is as if the vehicle steering is fighting me. the problem occurs frequently and persists to this day. this behavior is intermittent and is very different than an alignment issue. it happens on straight stretches of road and is generally noticeable during highway travel, given the higher speeds and straight stretches of road. this behavior had been observed by infiniti service personnel and had been documented by other owners as well. it is also clearly noticeable to passengers in my vehicle. i have made multiple visits to the dealership in an effort to correct this problem, without success. these included application of a recall campaign that included new software and hardware being installed. the problem persists and makes the vehicle at least anxiety inducing to drive. at times it feels unsafe. it is highly unsettling and there are clearly problems with this system and technology. rather incredibly, i was told by a nissan/infiniti technical specialist who was brought into town to assess the many problems i have been having with this vehicle that this erratic steering behavior is being caused by the steering system settings i utilize. that setting is known as "standard," which is the default setting whenever the vehicle is started. this car and technology are unstable and unsafe.
Reported in: BOGHT CORNERS NY || Crash: N || VIN #: JN1BV7AR5EM
ELECTRICAL SYSTEM
the 2014 infiniti q50 includes infiniti's new intouch infotainment system. its advertised capabilities were among the key deciding factors in my decision to select this vehicle. i began experiencing significant problems with the system within the first few days of owning this vehicle and problems persist to this day. on september 3, while taking my first long trip with my q50, i experienced several intouch failures. these included lockups and a resulting loss of control of audio and climate control systems that could only be remedied by a reset of the system. the navigation system also locked and went offline, and could only be restored by stopping and restarting the vehicle. problems recurred regularly. software updates and hardware replacements have been performed but the failures persist, even if they have changed in nature or decreased in frequency. resets also result in the loss of some data and default settings. most of these failures are documented by video or photos. i have been advised by a nissan/infiniti technical specialist who was sent to town to assess the many problems with my vehicle and by client services that several lockups a month is a "normal" condition. it may be normal for infiniti's unstable system, but it is certainly not the norm for consumer products and it is not acceptable, either. i was also advised by the technical specialist that many of the issues are because the system has a "slow" process and patience is required. furthermore, at the time of release various functionalities were advertised for the intouch system, including various apps, calendar and email functionality. these capabilities were key drivers in my purchase decision. these capabilities were advertised for a fall 2013 release. as of mid-march 2014, these capabilities remain non-existent as does any information about when or in fact if they will actually be made available.
Reported in: BOGHT CORNERS NY || Crash: N || VIN #: JN1BV7AR5EM
STEERING
my complaint echoes all of those that precede mine. nissan has to fix this before someone dies. with only 200 miles on my new q50 with das i made a left turn. the car went straight after the turn but the steering wheel locked in the left turn position. almost immediately a message appeared on the odometer screen that said "warning . suspension malfunction check owners manual". i could not turn the wheel so i stopped the car and shut it off. when i restarted the vehicle the steering worked and i drove it back to the dealer.i left it there and told the dealer i did not want to drive the car and that i wanted a full refund. the next two weeks were interesting and very sad. the dealer service department told me that they could not find anything wrong. nissan told me that my car was not a part of the november, 2013 recall; that a recall had been issued in december, 3013, and another on the day i purchased the car. i was not informed of any of these recalls.if i had been informed i would not have purchased the vehicle. the dealer worked hard on my behalf, but they said that they could not refund all of my money without some "participation" from nissan. i called nissan numerous times and i talked to a regional manager who told me that the malfunction had to occur two more times so that it would qualify under the lemon law. to qualify for a refund from nissan my wife and i would have to risk life and limb two more times. unacceptable. i refused to take possession of the car, and the dealer got me out of the deal. it cost me some money and i am sure the dealer lost a few bucks. nissan has a very real problem here. someone is going to die. they should stand up, admit the problem, and fix it.
Reported in: MARYVILLE TN || Crash: N || VIN #: JN1BV7AR9EM
STRUCTURE:BODY
our 2014 infiniti q50 was involved in 2-car accident. other vehicle/driver impacted driver side of 2014 infiniti q50 at high speed and caused considerable damage. current damage estimate to q50 is near $25,000. my wife, who was driving, sustained head injuries as a result of air bags that did not deploy.
Reported in: CHESTERFIELD MO || Crash: Y || VIN #: JN1BV7AR7EM
AIR BAGS
our 2014 infiniti q50 was involved in 2-car accident. other vehicle/driver impacted driver side of 2014 infiniti q50 at high speed and caused considerable damage. current damage estimate to q50 is near $25,000. my wife, who was driving, sustained head injuries as a result of air bags that did not deploy.
Reported in: CHESTERFIELD MO || Crash: Y || VIN #: JN1BV7AR7EM
SUSPENSION
our 2014 infiniti q50 was involved in 2-car accident. other vehicle/driver impacted driver side of 2014 infiniti q50 at high speed and caused considerable damage. current damage estimate to q50 is near $25,000. my wife, who was driving, sustained head injuries as a result of air bags that did not deploy.
Reported in: CHESTERFIELD MO || Crash: Y || VIN #: JN1BV7AR7EM
AIR BAGS
my 2014 infiniti q 50 was involved in 2 car accident. i crash in to another vehicle with high impact. the damage is to my q 50 is over $ 18,000.00 whole front of the car is damage. i had my 12 years old son on passenger seat both air bags did not deploy. we both sustain injuries.
Reported in: BROOKLYN NY || Crash: Y || VIN #: JN1BV7AR6EM
ELECTRICAL SYSTEM
when rear view camera is used, the warning to "check entire surroundings" is not displayed, and predictive course and distance lines are not displayed. condition returns to normal in about 85 sec. after the vehicle is started, but by that time the car is out of a garage or parking space. all 2014 infiniti q50 without around view monitor system are affected.
Reported in: FAYETTEVILLE NY || Crash: N || VIN #: JN1BV7AR5EM
STEERING
vehicle drifts to the left and to the right mostly on the freeway, das does not feel tight and safe. constantly needs to be corrected on the highway. i have had it in the dealership twice so far and will be taking it back again next week. the dealership found that my toe was slightly out of alignment at 3149 miles. toe was corrected however, after technician road test of 50 miles, vehicle still has the similar sensation. i do not feel safe in this vehicle. i traded in my g37 coupe for this vehicle because we are having another grandchild however, i will not allow my children or grandchildren to ride in this vehicle. salesman did not advise that vehicle was equipped with the new technology of das or i would not have purchased this vehicle! vehicle is now at 3285. my intouch dual screens have malfunctioned 5 times and do not reset until you turn the vehicle off and then back on.
Reported in: GALT CA || Crash: N || VIN #: JN1BV7APXEM
STEERING
on several occasions this q50 sport suddenly begins pulling very strongly to the left, almost turning me into oncoming traffic in one instance. this issue has stopped and started again a few different times. no changes have been made to the vehicle and it happens while traveling on a level surface and usually lasts for a couple of hours then stops pulling but occurs again at seemingly random times. it is a profound and dangerous physical and "automatic" turn of the steering wheel while driving on a level, flat surface and the wheel must be held firmly to keep the vehicle operating in a straight line. it is easy to detect since it stops pulling as suddenly as it starts. the problem is not isolated to my case as there are other reports of the same issue online (some reports have it pulling right instead of left). the other reports are very similar in description and the level of resulting fear. i reported the issue to infiniti consumer affairs and also to the service department where i purchased the car. surprisingly, infiniti did not instruct me to stop driving and seem to be taking the issue quite lightly. their consumer affairs department said they would contact me in a few days with no additional instructions. for the second time (for this issue), i brought the car in to the dealer (6/6/14) and was told that they would "do what they can do" and if they can't repeat the problem there is likely nothing they can do. huh? the first time, i was told i would get a call from an engineer which did not happen but i got a call from a service rep who told me to drive 30 mph and allow it to "reset" but was not asked to leave the car. on 6/5/2014 at around 8 pm pt, when it happened again, i took it in to the dealer (the following morning) and insisted that they take a more serious look at this lethal issue before someone (or me) has a serious accident. i have video of the issue.
Reported in: REDONDO BEACH CA || Crash: N || VIN #: JN1BV7AP7EM
STEERING
after merging onto the freeway, the car began pulling to the left. my first thought was a flat tire. checking the tire pressures, the front left tire displayed -- while the three other tires were 35 or 36 lbs. since have run flat tires, i continued driving. after approximately two miles, the pulling began to subside. after about another mile there was no pull at all and the tire pressure read 35lbs for the front left tire. i checked the front tire when i stopped and there was nothing wrong with it. i am guessing it was a problem with the electronic steering. i haven't had any issues since. i have an appointment with the dealer to have the car checked in two weeks when i take it in for routine service.
Reported in: ORANGE CA || Crash: N || VIN #: JN1BV7AR3EM
ELECTRICAL SYSTEM
tl* the contact owns a 2014 infiniti q50. the contact stated that while driving at high speeds, the electronic gauges and displays in the vehicle suddenly became inoperable as the steering wheel became difficult to maneuver. in addition, the contact indicated that the emergency sos button would not operate. the vehicle was taken to the dealer who was unable to duplicate the failure and was unable to diagnose the cause of the problem. the manufacturer was notified. the failure mileage was 2000.
Reported in: SOUTH RIVER NJ || Crash: N || VIN #: JN1BV7AR2EM
STEERING
tl* the contact owns a 2014 infiniti q50. the contact stated that while driving at high speeds, the electronic gauges and displays in the vehicle suddenly became inoperable as the steering wheel became difficult to maneuver. in addition, the contact indicated that the emergency sos button would not operate. the vehicle was taken to the dealer who was unable to duplicate the failure and was unable to diagnose the cause of the problem. the manufacturer was notified. the failure mileage was 2000.
Reported in: SOUTH RIVER NJ || Crash: N || VIN #: JN1BV7AR2EM
STEERING
the car began drastically pulling to the left and i had to turn the wheel to the right, just to have it drive straight. this continued for about 3 miles. i got home, turned the car off, waited approx 5 mins and turned it back on and the car continued pulling to the left. i attempted to drive it for an additional 6-7 miles in an effort to get it to the dealer and prior to getting to the dealer, it started driving properly. the dealer said that since an error did not appear, they cannot do anything. i took the car in anyway and an engineer looked at the car on 8/4/14 and the only thing in the logs was that the car had low voltage. we researched steering issues with the q50 and there are multiple instances documented where other consumers are having this same issue. i live in arizona and obviously this issue is not related to cold climates as initially indicated in the recall. this car was built in apr 2014, which is after the recall and similar steering issues are occurring.
Reported in: SURPRISE AZ || Crash: N || VIN #: JN1BV7AP5EM