Complaints & Recalls
Consumer Complaints
3 ComplaintsInternational Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
The contact's school district owns a 2019 International 3000 school bus. The contact stated that the seat belt buckles were broken. The vehicle was repaired by the dealer on two separate occasions, on 11/202020, when 18 seat belt buckles in the first 3 rows were broken and replaced and on 12/17/2020, when 15 seat belt buckles in the first 3 rows were broken and replaced. The failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 71,474.
Corrective Action:
The contact's school district owns a 2019 International 3000 school bus. The contact stated that the seat belt buckles were broken. The vehicle was repaired by the dealer on two separate occasions, on 11/202020, when 18 seat belt buckles in the first 3 rows were broken and replaced and on 12/17/2020, when 15 seat belt buckles in the first 3 rows were broken and replaced. The failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 71,474.
Additional Notes:
The contact's school district owns a 2019 International 3000 school bus. The contact stated that the seat belt buckles were broken. The vehicle was repaired by the dealer on two separate occasions, on 11/202020, when 18 seat belt buckles in the first 3 rows were broken and replaced and on 12/17/2020, when 15 seat belt buckles in the first 3 rows were broken and replaced. The failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 71,474.
Mfg Campaign: 11438885
Recall Date: Nov 1, 2021
International Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE BUS WAS ON THE HIGHWAY GETTING UP TO SPEED WHEN THE TRANSMISSION HAD AN ELECTRIC COMPONENT FAIL AND THAT CAUSED THE LOSS OF ENGINE POWER WITH NO THROTTLE RESPONSE. THE VEHICLE COASTED TO A STOP AND HAD NO WAY TO MOVE THE VEHICLE AT ALL. WE HAVE SISTER BUSES THAT THIS HAS HAPPENED TO ALSO BUT IT HAS BEEN AT A PARKING LOT OR IN OUR LOT WE HAVE 5 MORE OF THESE BUSES. IF THIS HAPPENS IN AN INTERSECTION OR APPROACHING AN INTERSTATE HIGHWAY THERE IS NO WAY TO MOVE THE BUS OTHER THAN A TOW TRUCK . EATON TRANSMISSION HAS A REPLACEMENT PART TO FIX THIS ISSUE BUT THERE IS NO RECALL OR SERVICE BULLETIN ON THIS ISSUE.THESE ARE LOW MILEAGE UNITS WITH 20,000 - 30,0000 MILES ON THEM. THE PART THAT FAILS IS A MAGNET IN A PLASTIC HOLDER THAT GETS BRITTLE AND FALLS APART OR THE MAGNET BREAKS APART CAUSING THE SAME RESULTS OF NOT BEING ABLE TO MOVE THE VEHICLE UNDER ITS OWN POWER. ACCORDING TO THE BUS COMPANY, THEY HAVE HAD THE SAME PROBLEM IN OTHER BUS COMPANIES WITH THE SAME TRANSMISSIONS. WE HAVE NOT RECEIVED THE INVOICES ON WOK PREFORMED FROM THE WARRANTY DEPARTMENT YET.
Corrective Action:
THE BUS WAS ON THE HIGHWAY GETTING UP TO SPEED WHEN THE TRANSMISSION HAD AN ELECTRIC COMPONENT FAIL AND THAT CAUSED THE LOSS OF ENGINE POWER WITH NO THROTTLE RESPONSE. THE VEHICLE COASTED TO A STOP AND HAD NO WAY TO MOVE THE VEHICLE AT ALL. WE HAVE SISTER BUSES THAT THIS HAS HAPPENED TO ALSO BUT IT HAS BEEN AT A PARKING LOT OR IN OUR LOT WE HAVE 5 MORE OF THESE BUSES. IF THIS HAPPENS IN AN INTERSECTION OR APPROACHING AN INTERSTATE HIGHWAY THERE IS NO WAY TO MOVE THE BUS OTHER THAN A TOW TRUCK . EATON TRANSMISSION HAS A REPLACEMENT PART TO FIX THIS ISSUE BUT THERE IS NO RECALL OR SERVICE BULLETIN ON THIS ISSUE.THESE ARE LOW MILEAGE UNITS WITH 20,000 - 30,0000 MILES ON THEM. THE PART THAT FAILS IS A MAGNET IN A PLASTIC HOLDER THAT GETS BRITTLE AND FALLS APART OR THE MAGNET BREAKS APART CAUSING THE SAME RESULTS OF NOT BEING ABLE TO MOVE THE VEHICLE UNDER ITS OWN POWER. ACCORDING TO THE BUS COMPANY, THEY HAVE HAD THE SAME PROBLEM IN OTHER BUS COMPANIES WITH THE SAME TRANSMISSIONS. WE HAVE NOT RECEIVED THE INVOICES ON WOK PREFORMED FROM THE WARRANTY DEPARTMENT YET.
Additional Notes:
THE BUS WAS ON THE HIGHWAY GETTING UP TO SPEED WHEN THE TRANSMISSION HAD AN ELECTRIC COMPONENT FAIL AND THAT CAUSED THE LOSS OF ENGINE POWER WITH NO THROTTLE RESPONSE. THE VEHICLE COASTED TO A STOP AND HAD NO WAY TO MOVE THE VEHICLE AT ALL. WE HAVE SISTER BUSES THAT THIS HAS HAPPENED TO ALSO BUT IT HAS BEEN AT A PARKING LOT OR IN OUR LOT WE HAVE 5 MORE OF THESE BUSES. IF THIS HAPPENS IN AN INTERSECTION OR APPROACHING AN INTERSTATE HIGHWAY THERE IS NO WAY TO MOVE THE BUS OTHER THAN A TOW TRUCK . EATON TRANSMISSION HAS A REPLACEMENT PART TO FIX THIS ISSUE BUT THERE IS NO RECALL OR SERVICE BULLETIN ON THIS ISSUE.THESE ARE LOW MILEAGE UNITS WITH 20,000 - 30,0000 MILES ON THEM. THE PART THAT FAILS IS A MAGNET IN A PLASTIC HOLDER THAT GETS BRITTLE AND FALLS APART OR THE MAGNET BREAKS APART CAUSING THE SAME RESULTS OF NOT BEING ABLE TO MOVE THE VEHICLE UNDER ITS OWN POWER. ACCORDING TO THE BUS COMPANY, THEY HAVE HAD THE SAME PROBLEM IN OTHER BUS COMPANIES WITH THE SAME TRANSMISSIONS. WE HAVE NOT RECEIVED THE INVOICES ON WOK PREFORMED FROM THE WARRANTY DEPARTMENT YET.
Mfg Campaign: 11416056
Recall Date: May 11, 2021
International Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THE BUS WAS ON THE HIGHWAY GETTING UP TO SPEED WHEN THE TRANSMISSION HAD AN ELECTRIC COMPONENT FAIL AND THAT CAUSED THE LOSS OF ENGINE POWER WITH NO THROTTLE RESPONSE. THE VEHICLE COASTED TO A STOP AND HAD NO WAY TO MOVE THE VEHICLE AT ALL. WE HAVE SISTER BUSES THAT THIS HAS HAPPENED TO ALSO BUT IT HAS BEEN AT A PARKING LOT OR IN OUR LOT WE HAVE 5 MORE OF THESE BUSES. IF THIS HAPPENS IN AN INTERSECTION OR APPROACHING AN INTERSTATE HIGHWAY THERE IS NO WAY TO MOVE THE BUS OTHER THAN A TOW TRUCK . EATON TRANSMISSION HAS A REPLACEMENT PART TO FIX THIS ISSUE BUT THERE IS NO RECALL OR SERVICE BULLETIN ON THIS ISSUE.THESE ARE LOW MILEAGE UNITS WITH 20,000 - 30,0000 MILES ON THEM. THE PART THAT FAILS IS A MAGNET IN A PLASTIC HOLDER THAT GETS BRITTLE AND FALLS APART OR THE MAGNET BREAKS APART CAUSING THE SAME RESULTS OF NOT BEING ABLE TO MOVE THE VEHICLE UNDER ITS OWN POWER. ACCORDING TO THE BUS COMPANY, THEY HAVE HAD THE SAME PROBLEM IN OTHER BUS COMPANIES WITH THE SAME TRANSMISSIONS. WE HAVE NOT RECEIVED THE INVOICES ON WOK PREFORMED FROM THE WARRANTY DEPARTMENT YET.
Corrective Action:
THE BUS WAS ON THE HIGHWAY GETTING UP TO SPEED WHEN THE TRANSMISSION HAD AN ELECTRIC COMPONENT FAIL AND THAT CAUSED THE LOSS OF ENGINE POWER WITH NO THROTTLE RESPONSE. THE VEHICLE COASTED TO A STOP AND HAD NO WAY TO MOVE THE VEHICLE AT ALL. WE HAVE SISTER BUSES THAT THIS HAS HAPPENED TO ALSO BUT IT HAS BEEN AT A PARKING LOT OR IN OUR LOT WE HAVE 5 MORE OF THESE BUSES. IF THIS HAPPENS IN AN INTERSECTION OR APPROACHING AN INTERSTATE HIGHWAY THERE IS NO WAY TO MOVE THE BUS OTHER THAN A TOW TRUCK . EATON TRANSMISSION HAS A REPLACEMENT PART TO FIX THIS ISSUE BUT THERE IS NO RECALL OR SERVICE BULLETIN ON THIS ISSUE.THESE ARE LOW MILEAGE UNITS WITH 20,000 - 30,0000 MILES ON THEM. THE PART THAT FAILS IS A MAGNET IN A PLASTIC HOLDER THAT GETS BRITTLE AND FALLS APART OR THE MAGNET BREAKS APART CAUSING THE SAME RESULTS OF NOT BEING ABLE TO MOVE THE VEHICLE UNDER ITS OWN POWER. ACCORDING TO THE BUS COMPANY, THEY HAVE HAD THE SAME PROBLEM IN OTHER BUS COMPANIES WITH THE SAME TRANSMISSIONS. WE HAVE NOT RECEIVED THE INVOICES ON WOK PREFORMED FROM THE WARRANTY DEPARTMENT YET.
Additional Notes:
THE BUS WAS ON THE HIGHWAY GETTING UP TO SPEED WHEN THE TRANSMISSION HAD AN ELECTRIC COMPONENT FAIL AND THAT CAUSED THE LOSS OF ENGINE POWER WITH NO THROTTLE RESPONSE. THE VEHICLE COASTED TO A STOP AND HAD NO WAY TO MOVE THE VEHICLE AT ALL. WE HAVE SISTER BUSES THAT THIS HAS HAPPENED TO ALSO BUT IT HAS BEEN AT A PARKING LOT OR IN OUR LOT WE HAVE 5 MORE OF THESE BUSES. IF THIS HAPPENS IN AN INTERSECTION OR APPROACHING AN INTERSTATE HIGHWAY THERE IS NO WAY TO MOVE THE BUS OTHER THAN A TOW TRUCK . EATON TRANSMISSION HAS A REPLACEMENT PART TO FIX THIS ISSUE BUT THERE IS NO RECALL OR SERVICE BULLETIN ON THIS ISSUE.THESE ARE LOW MILEAGE UNITS WITH 20,000 - 30,0000 MILES ON THEM. THE PART THAT FAILS IS A MAGNET IN A PLASTIC HOLDER THAT GETS BRITTLE AND FALLS APART OR THE MAGNET BREAKS APART CAUSING THE SAME RESULTS OF NOT BEING ABLE TO MOVE THE VEHICLE UNDER ITS OWN POWER. ACCORDING TO THE BUS COMPANY, THEY HAVE HAD THE SAME PROBLEM IN OTHER BUS COMPANIES WITH THE SAME TRANSMISSIONS. WE HAVE NOT RECEIVED THE INVOICES ON WOK PREFORMED FROM THE WARRANTY DEPARTMENT YET.
Mfg Campaign: 11416056
Recall Date: May 11, 2021
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