Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Halcore Group, Inc.
Safety Issue:
Halcore Group, Inc. (Halcore) is recalling certain 2020 Horton Emergency Vehicles Type I and III and ambulances equipped with Weldon i4G Vivtech Displays. The processor that runs the display may stop functioning without warning, causing items operated through the control panel to not function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 1, 2020
Halcore Group, Inc.
Safety Issue:
Halcore Group, Inc. (Halcore) is recalling certain 2018-2020 Horton Emergency Vehicles (HEV) Type I & Type III ambulances built on a Ram 4500 or 5500 chassis and equipped with Compressible Liquid Adaptive Suspension Systems (C.L.A.S.S.), part numbers DS135RS3A, DS135RS3AF, DS135RS3-DM. The rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes. The affected system component is the rear brake caliper flexible line which may be causing brake caliper to wear due to contact suspension components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 20, 2020
Halcore Group, Inc.
Safety Issue:
Halcore Group, Inc. (Halcore) is recalling certain 2018-2020 Horton Type I and Type III Emergency vehicles. Due to improper manufacturing, the cushion of the Inflatable Head Cushion (IHC) and Knee Air Bag (KAB) may detach during a deployment event and not inflate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 19, 2019
Consumer Complaints
1 ComplaintHalcore Group, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2020 HORTON AMBULANCE N/A. THE CONTACT STATED THE CUT WASHER WAS LOSING UNDER THE MAIN FRAME RAIL.THE CONTACT STATED HE WAS CAUSING THE WASHER TO BE LOOSE/MOVE AND NOT STABLE. THE CONTACT CALLED LOCAL DEALER FESCO EMERGENCY SALES (7010 TROY HILL DR, ELKRIDGE, MD 21075: (410) 379-5353) AND STATED NO FAILURE ON THE AMBULANCE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. ## VIN PASSED ## HORTON AMBULANCE 2020 ##*DT
Corrective Action:
TL* THE CONTACT OWNS A 2020 HORTON AMBULANCE N/A. THE CONTACT STATED THE CUT WASHER WAS LOSING UNDER THE MAIN FRAME RAIL.THE CONTACT STATED HE WAS CAUSING THE WASHER TO BE LOOSE/MOVE AND NOT STABLE. THE CONTACT CALLED LOCAL DEALER FESCO EMERGENCY SALES (7010 TROY HILL DR, ELKRIDGE, MD 21075: (410) 379-5353) AND STATED NO FAILURE ON THE AMBULANCE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. ## VIN PASSED ## HORTON AMBULANCE 2020 ##*DT
Additional Notes:
TL* THE CONTACT OWNS A 2020 HORTON AMBULANCE N/A. THE CONTACT STATED THE CUT WASHER WAS LOSING UNDER THE MAIN FRAME RAIL.THE CONTACT STATED HE WAS CAUSING THE WASHER TO BE LOOSE/MOVE AND NOT STABLE. THE CONTACT CALLED LOCAL DEALER FESCO EMERGENCY SALES (7010 TROY HILL DR, ELKRIDGE, MD 21075: (410) 379-5353) AND STATED NO FAILURE ON THE AMBULANCE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. ## VIN PASSED ## HORTON AMBULANCE 2020 ##*DT
Mfg Campaign: 11407583
Recall Date: Apr 12, 2021
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