Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Holiday House, Llc
Safety Issue:
Holiday House, LLC (Holiday House) is recalling certain 2019-2021 27RQ, 24TB, and 18RB travel trailers, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Feb 8, 2022
Consumer Complaints
3 ComplaintsHoliday House, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
This problem pertains to a Holiday House Travel Trailer, model 18RB. The frame is not per Holiday House published specifications. The aluminum that was used for the frame is smaller and thinner than what HH specified. The frame is starting to sag which is the same problem reported by other owners prior to total frame failure. Since the frame has not failed yet and no crash occurred, I can't answer some the questions below. I inspected the frame on August 5th of 2022 and HH agreed in a phone call that my frame needs to be strengthened. I spoke with both [XXX] and [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
This problem pertains to a Holiday House Travel Trailer, model 18RB. The frame is not per Holiday House published specifications. The aluminum that was used for the frame is smaller and thinner than what HH specified. The frame is starting to sag which is the same problem reported by other owners prior to total frame failure. Since the frame has not failed yet and no crash occurred, I can't answer some the questions below. I inspected the frame on August 5th of 2022 and HH agreed in a phone call that my frame needs to be strengthened. I spoke with both [XXX] and [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
This problem pertains to a Holiday House Travel Trailer, model 18RB. The frame is not per Holiday House published specifications. The aluminum that was used for the frame is smaller and thinner than what HH specified. The frame is starting to sag which is the same problem reported by other owners prior to total frame failure. Since the frame has not failed yet and no crash occurred, I can't answer some the questions below. I inspected the frame on August 5th of 2022 and HH agreed in a phone call that my frame needs to be strengthened. I spoke with both [XXX] and [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11513004
Recall Date: Mar 21, 2023
Holiday House, Llc
Defect Description:
SUSPENSION
Potential Consequences:
This problem pertains to a Holiday House Travel Trailer, model 18RB. The frame is not per Holiday House published specifications. The aluminum that was used for the frame is smaller and thinner than what HH specified. The frame is starting to sag which is the same problem reported by other owners prior to total frame failure. Since the frame has not failed yet and no crash occurred, I can't answer some the questions below. I inspected the frame on August 5th of 2022 and HH agreed in a phone call that my frame needs to be strengthened. I spoke with both [XXX] and [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
This problem pertains to a Holiday House Travel Trailer, model 18RB. The frame is not per Holiday House published specifications. The aluminum that was used for the frame is smaller and thinner than what HH specified. The frame is starting to sag which is the same problem reported by other owners prior to total frame failure. Since the frame has not failed yet and no crash occurred, I can't answer some the questions below. I inspected the frame on August 5th of 2022 and HH agreed in a phone call that my frame needs to be strengthened. I spoke with both [XXX] and [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
This problem pertains to a Holiday House Travel Trailer, model 18RB. The frame is not per Holiday House published specifications. The aluminum that was used for the frame is smaller and thinner than what HH specified. The frame is starting to sag which is the same problem reported by other owners prior to total frame failure. Since the frame has not failed yet and no crash occurred, I can't answer some the questions below. I inspected the frame on August 5th of 2022 and HH agreed in a phone call that my frame needs to be strengthened. I spoke with both [XXX] and [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11513004
Recall Date: Mar 21, 2023
Holiday House, Llc
Defect Description:
SUSPENSION
Potential Consequences:
1) The main frame on the trailer cracked , and the trailer is now sagging . The tire is rubbing on the wheel well. 2) The risk is the trailer will collapse on the wheel , and the wheel will lock up , causing the trailer to swerve and/or flip over 3) I spoke with the Holiday House president , Steve Ragland and with Chuck Frederick at the company back in June . They both acknowledged that it was a design problem with the frame on the 18RB models . and that it would be addressed, but they haven't followed up with any details, despite several calls and notes requesting information. .
Corrective Action:
1) The main frame on the trailer cracked , and the trailer is now sagging . The tire is rubbing on the wheel well. 2) The risk is the trailer will collapse on the wheel , and the wheel will lock up , causing the trailer to swerve and/or flip over 3) I spoke with the Holiday House president , Steve Ragland and with Chuck Frederick at the company back in June . They both acknowledged that it was a design problem with the frame on the 18RB models . and that it would be addressed, but they haven't followed up with any details, despite several calls and notes requesting information. .
Additional Notes:
1) The main frame on the trailer cracked , and the trailer is now sagging . The tire is rubbing on the wheel well. 2) The risk is the trailer will collapse on the wheel , and the wheel will lock up , causing the trailer to swerve and/or flip over 3) I spoke with the Holiday House president , Steve Ragland and with Chuck Frederick at the company back in June . They both acknowledged that it was a design problem with the frame on the 18RB models . and that it would be addressed, but they haven't followed up with any details, despite several calls and notes requesting information. .
Mfg Campaign: 11488232
Recall Date: Oct 6, 2022
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