Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Harbor Freight Tools
Safety Issue:
Harbor Freight Tools (Harbor Freight) is recalling certain 2014-2017 Haul Master Heavy Duty Folding Trailers, Utility Trailers, Super Duty Trailers, Tag-Along Trailers, and Folding Utility Trailers. The tires on these trailers may not be strong enough to support the expected loads. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 119, "New Pneumatic Tires-Other than Passenger Cars."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 9, 2017
Consumer Complaints
6 ComplaintsHarbor Freight Tools
Defect Description:
WHEELS
Potential Consequences:
PURCHASED HARBOR FREIGHT UTILITY TRAILER ITEM # 62647 IN APRIL 2017 ALONG WITH SPARE TIRE ITEM # 61520. PURCHASED THESE ONLINE WITH HOME ADDRESS, EMAIL AND PHONE NUMBER INCLUDED. IN APRIL 2018 TRIED TO GET INFORMATION ON THE TRAILER FROM HF WEBSITE, BUT ALL THE TRAILERS WERE NO LONGER LISTED. AFTER A WEB SEARCH I FOUND THE RECALL INFORMATION. I WENT TO THE SIERRA VISTA, AZ STORE TO GET REPLACEMENT TIRES, TOLD THEY HAVEN'T RECEIVED ANY YET (RECALL INFORMATION SAID THEY WOULD BE AVAILABLE IN DECEMBER 2017). IN JUNE 2018 I WENT TO THE SIERRA VISTA STORE AGAIN AND THEY SAID THEY HAD THEM. I HAPPENED TO HAVE THE TRAILER WITH ME THAT DAY, SO IN THE PARKING LOT I JACKED UP THE TRAILER AND TOOK THE TIRES INSIDE. THEY THEN SAID THAT THEY DIDN'T HAVE ANY OF THE 5 LUG, ONLY THE 4 LUG, SO I HAD TO PUT THE TIRES BACK ON WITH NO INFORMATION ABOUT WHEN THEY WOULD BE IN. AS OF AUGUST 2018, I STILL HAVE YET TO BE NOTIFIED (ALTHOUGH HF HAS MY ADDRESS, EMAIL, AND PHONE FROM THE ONLINE ORDER MEANING IT IS IN THEIR DATABASE) AND HAVE YET TO RECEIVE THE REPLACEMENT TIRES.
Corrective Action:
PURCHASED HARBOR FREIGHT UTILITY TRAILER ITEM # 62647 IN APRIL 2017 ALONG WITH SPARE TIRE ITEM # 61520. PURCHASED THESE ONLINE WITH HOME ADDRESS, EMAIL AND PHONE NUMBER INCLUDED. IN APRIL 2018 TRIED TO GET INFORMATION ON THE TRAILER FROM HF WEBSITE, BUT ALL THE TRAILERS WERE NO LONGER LISTED. AFTER A WEB SEARCH I FOUND THE RECALL INFORMATION. I WENT TO THE SIERRA VISTA, AZ STORE TO GET REPLACEMENT TIRES, TOLD THEY HAVEN'T RECEIVED ANY YET (RECALL INFORMATION SAID THEY WOULD BE AVAILABLE IN DECEMBER 2017). IN JUNE 2018 I WENT TO THE SIERRA VISTA STORE AGAIN AND THEY SAID THEY HAD THEM. I HAPPENED TO HAVE THE TRAILER WITH ME THAT DAY, SO IN THE PARKING LOT I JACKED UP THE TRAILER AND TOOK THE TIRES INSIDE. THEY THEN SAID THAT THEY DIDN'T HAVE ANY OF THE 5 LUG, ONLY THE 4 LUG, SO I HAD TO PUT THE TIRES BACK ON WITH NO INFORMATION ABOUT WHEN THEY WOULD BE IN. AS OF AUGUST 2018, I STILL HAVE YET TO BE NOTIFIED (ALTHOUGH HF HAS MY ADDRESS, EMAIL, AND PHONE FROM THE ONLINE ORDER MEANING IT IS IN THEIR DATABASE) AND HAVE YET TO RECEIVE THE REPLACEMENT TIRES.
Additional Notes:
PURCHASED HARBOR FREIGHT UTILITY TRAILER ITEM # 62647 IN APRIL 2017 ALONG WITH SPARE TIRE ITEM # 61520. PURCHASED THESE ONLINE WITH HOME ADDRESS, EMAIL AND PHONE NUMBER INCLUDED. IN APRIL 2018 TRIED TO GET INFORMATION ON THE TRAILER FROM HF WEBSITE, BUT ALL THE TRAILERS WERE NO LONGER LISTED. AFTER A WEB SEARCH I FOUND THE RECALL INFORMATION. I WENT TO THE SIERRA VISTA, AZ STORE TO GET REPLACEMENT TIRES, TOLD THEY HAVEN'T RECEIVED ANY YET (RECALL INFORMATION SAID THEY WOULD BE AVAILABLE IN DECEMBER 2017). IN JUNE 2018 I WENT TO THE SIERRA VISTA STORE AGAIN AND THEY SAID THEY HAD THEM. I HAPPENED TO HAVE THE TRAILER WITH ME THAT DAY, SO IN THE PARKING LOT I JACKED UP THE TRAILER AND TOOK THE TIRES INSIDE. THEY THEN SAID THAT THEY DIDN'T HAVE ANY OF THE 5 LUG, ONLY THE 4 LUG, SO I HAD TO PUT THE TIRES BACK ON WITH NO INFORMATION ABOUT WHEN THEY WOULD BE IN. AS OF AUGUST 2018, I STILL HAVE YET TO BE NOTIFIED (ALTHOUGH HF HAS MY ADDRESS, EMAIL, AND PHONE FROM THE ONLINE ORDER MEANING IT IS IN THEIR DATABASE) AND HAVE YET TO RECEIVE THE REPLACEMENT TIRES.
Mfg Campaign: 11118861
Recall Date: Aug 9, 2018
Harbor Freight Tools
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. AFTER CALLING AND VISITING SEVERAL HARBOR FREIGHT LOCATIONS, INCLUDING THE STORE LOCATED AT 30 COMMERCIAL ST. #2, MEDFORD, MA, THE CONTACT WAS REPEATEDLY INFORMED THAT REPLACEMENT PARTS FOR NHTSA CAMPAIGN NUMBER: 17V638000 (TIRES) WERE COMING SOON; HOWEVER, NO PARTS WERE AVAILABLE. AFTER NOTIFYING THE MANUFACTURER, THE CONTACT WAS DIRECTED BACK TO THE LOCAL DEALERS. THE VIN AND THE TIRE INFORMATION WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. AFTER CALLING AND VISITING SEVERAL HARBOR FREIGHT LOCATIONS, INCLUDING THE STORE LOCATED AT 30 COMMERCIAL ST. #2, MEDFORD, MA, THE CONTACT WAS REPEATEDLY INFORMED THAT REPLACEMENT PARTS FOR NHTSA CAMPAIGN NUMBER: 17V638000 (TIRES) WERE COMING SOON; HOWEVER, NO PARTS WERE AVAILABLE. AFTER NOTIFYING THE MANUFACTURER, THE CONTACT WAS DIRECTED BACK TO THE LOCAL DEALERS. THE VIN AND THE TIRE INFORMATION WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. AFTER CALLING AND VISITING SEVERAL HARBOR FREIGHT LOCATIONS, INCLUDING THE STORE LOCATED AT 30 COMMERCIAL ST. #2, MEDFORD, MA, THE CONTACT WAS REPEATEDLY INFORMED THAT REPLACEMENT PARTS FOR NHTSA CAMPAIGN NUMBER: 17V638000 (TIRES) WERE COMING SOON; HOWEVER, NO PARTS WERE AVAILABLE. AFTER NOTIFYING THE MANUFACTURER, THE CONTACT WAS DIRECTED BACK TO THE LOCAL DEALERS. THE VIN AND THE TIRE INFORMATION WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 11067187
Recall Date: Feb 6, 2018
Harbor Freight Tools
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17T017000 (TIRES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HARBOR FREIGHT TOOLS (1155 E SUNSET DR #118, BELLINHAM, WA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN AND TIRE INFORMATION WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17T017000 (TIRES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HARBOR FREIGHT TOOLS (1155 E SUNSET DR #118, BELLINHAM, WA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN AND TIRE INFORMATION WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17T017000 (TIRES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HARBOR FREIGHT TOOLS (1155 E SUNSET DR #118, BELLINHAM, WA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN AND TIRE INFORMATION WAS NOT AVAILABLE.
Mfg Campaign: 11066471
Recall Date: Feb 1, 2018
Harbor Freight Tools
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17T017000 (TIRES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HARBOR FREIGHT TOOLS (1155 E SUNSET DR #118, BELLINHAM, WA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN AND TIRE INFORMATION WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17T017000 (TIRES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HARBOR FREIGHT TOOLS (1155 E SUNSET DR #118, BELLINHAM, WA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN AND TIRE INFORMATION WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17T017000 (TIRES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HARBOR FREIGHT TOOLS (1155 E SUNSET DR #118, BELLINHAM, WA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN AND TIRE INFORMATION WAS NOT AVAILABLE.
Mfg Campaign: 11066471
Recall Date: Feb 1, 2018
Harbor Freight Tools
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER WITH INNOVA ULTRA RUNNER TIRES, SIZE: 4.80/4.00X12. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V638000 (TIRES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HARBOR FREIGHT, 708 SE US HWY 19, CRYSTAL RIVER, FL 34429) CONFIRMED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE DOT NUMBER AND VIN WERE UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER WITH INNOVA ULTRA RUNNER TIRES, SIZE: 4.80/4.00X12. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V638000 (TIRES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HARBOR FREIGHT, 708 SE US HWY 19, CRYSTAL RIVER, FL 34429) CONFIRMED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE DOT NUMBER AND VIN WERE UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER WITH INNOVA ULTRA RUNNER TIRES, SIZE: 4.80/4.00X12. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V638000 (TIRES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HARBOR FREIGHT, 708 SE US HWY 19, CRYSTAL RIVER, FL 34429) CONFIRMED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE DOT NUMBER AND VIN WERE UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 11066022
Recall Date: Jan 31, 2018
Harbor Freight Tools
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. THE TRAILER WAS EQUIPPED WITH INNOVA TIRES, TIRE LINE: ULTRA RUNNER, TIRE SIZE: 4.80/4.00X12, AND DOT NUMBER: UNKNOWN. THE CONTACT RECEIVED A RECALL LETTER FROM HARBOR FREIGHT REGARDING NHTSA CAMPAIGN NUMBER: 17T017000 (TIRES). HARBOR FREIGHT WAS CONTACTED AT 1-800-444-3353 AND STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT FELT THAT A REASONABLE AMOUNT OF TIME HAD PASSED FOR THE RECALL REMEDY. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. THE TRAILER WAS EQUIPPED WITH INNOVA TIRES, TIRE LINE: ULTRA RUNNER, TIRE SIZE: 4.80/4.00X12, AND DOT NUMBER: UNKNOWN. THE CONTACT RECEIVED A RECALL LETTER FROM HARBOR FREIGHT REGARDING NHTSA CAMPAIGN NUMBER: 17T017000 (TIRES). HARBOR FREIGHT WAS CONTACTED AT 1-800-444-3353 AND STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT FELT THAT A REASONABLE AMOUNT OF TIME HAD PASSED FOR THE RECALL REMEDY. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. THE TRAILER WAS EQUIPPED WITH INNOVA TIRES, TIRE LINE: ULTRA RUNNER, TIRE SIZE: 4.80/4.00X12, AND DOT NUMBER: UNKNOWN. THE CONTACT RECEIVED A RECALL LETTER FROM HARBOR FREIGHT REGARDING NHTSA CAMPAIGN NUMBER: 17T017000 (TIRES). HARBOR FREIGHT WAS CONTACTED AT 1-800-444-3353 AND STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT FELT THAT A REASONABLE AMOUNT OF TIME HAD PASSED FOR THE RECALL REMEDY. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 11063728
Recall Date: Jan 19, 2018
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