Complaints & Recalls
Consumer Complaints
2 ComplaintsGrand Design Rv, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On May 27, 2025 (in Indiana) the mobile service tech who was sent by Grand Design RV came out to check problems, including rooftop AC unit. On roof, he discovered that this factory brand new 2025 Grand Design Transcend One 151bh travel trailer had unsealed areas of roof that he stated "definitely let rain into interior wall of trailer (at shower enclosure inside) There is a high humidity/moisture problem inside this trailer - in the mornings overnight, clothing and Dry Goods have dampness and moisture on them - now potential health issues. Water remediation specialist said that moisture contained within the inside of walls leads to mold problems, as well as parts of flooring, wall, structures breaking off in transport. A potential ROAD HAZARD. Also that the wood of the wall and other interior materials have absorbed the water and retained it, causing Environmental issues inside the cabin. Extreme VOC release also. I have communicated with [XXX] from Grand Design RV Consumer Affairs Dept. regarding other issues before this and now have requested to him that I want my full refund and reimbursement on this unit (purchased this year March 2025). Via email he refused and also said neither will they replace this unit, he only said it can be "inspected" (again?) and only repaired. Although according to their authorized dealership Blue Compass of Indianapolis, Blue Compass has a one-year buy back provision. So I want to know why Grand Design will not stand behind their product by issuing full refund and reimbursement to me for purchasing this defective, hazard of a travel trailer. Other issues include damaged entry door, which does not seal nor shut properly. Also faulty doors & locks on exterior cargo spaces which as [XXX] stated could fly open when transporting the unit. This unit was sold defective, faulty and flawed from GDRV factory. Also, tech checked ceiling lights running HOT at over 105 degrees and at too high amperage than normal. FIRE HAZARD. Etc...INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC
Corrective Action:
On May 27, 2025 (in Indiana) the mobile service tech who was sent by Grand Design RV came out to check problems, including rooftop AC unit. On roof, he discovered that this factory brand new 2025 Grand Design Transcend One 151bh travel trailer had unsealed areas of roof that he stated "definitely let rain into interior wall of trailer (at shower enclosure inside) There is a high humidity/moisture problem inside this trailer - in the mornings overnight, clothing and Dry Goods have dampness and moisture on them - now potential health issues. Water remediation specialist said that moisture contained within the inside of walls leads to mold problems, as well as parts of flooring, wall, structures breaking off in transport. A potential ROAD HAZARD. Also that the wood of the wall and other interior materials have absorbed the water and retained it, causing Environmental issues inside the cabin. Extreme VOC release also. I have communicated with [XXX] from Grand Design RV Consumer Affairs Dept. regarding other issues before this and now have requested to him that I want my full refund and reimbursement on this unit (purchased this year March 2025). Via email he refused and also said neither will they replace this unit, he only said it can be "inspected" (again?) and only repaired. Although according to their authorized dealership Blue Compass of Indianapolis, Blue Compass has a one-year buy back provision. So I want to know why Grand Design will not stand behind their product by issuing full refund and reimbursement to me for purchasing this defective, hazard of a travel trailer. Other issues include damaged entry door, which does not seal nor shut properly. Also faulty doors & locks on exterior cargo spaces which as [XXX] stated could fly open when transporting the unit. This unit was sold defective, faulty and flawed from GDRV factory. Also, tech checked ceiling lights running HOT at over 105 degrees and at too high amperage than normal. FIRE HAZARD. Etc...INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC
Additional Notes:
On May 27, 2025 (in Indiana) the mobile service tech who was sent by Grand Design RV came out to check problems, including rooftop AC unit. On roof, he discovered that this factory brand new 2025 Grand Design Transcend One 151bh travel trailer had unsealed areas of roof that he stated "definitely let rain into interior wall of trailer (at shower enclosure inside) There is a high humidity/moisture problem inside this trailer - in the mornings overnight, clothing and Dry Goods have dampness and moisture on them - now potential health issues. Water remediation specialist said that moisture contained within the inside of walls leads to mold problems, as well as parts of flooring, wall, structures breaking off in transport. A potential ROAD HAZARD. Also that the wood of the wall and other interior materials have absorbed the water and retained it, causing Environmental issues inside the cabin. Extreme VOC release also. I have communicated with [XXX] from Grand Design RV Consumer Affairs Dept. regarding other issues before this and now have requested to him that I want my full refund and reimbursement on this unit (purchased this year March 2025). Via email he refused and also said neither will they replace this unit, he only said it can be "inspected" (again?) and only repaired. Although according to their authorized dealership Blue Compass of Indianapolis, Blue Compass has a one-year buy back provision. So I want to know why Grand Design will not stand behind their product by issuing full refund and reimbursement to me for purchasing this defective, hazard of a travel trailer. Other issues include damaged entry door, which does not seal nor shut properly. Also faulty doors & locks on exterior cargo spaces which as [XXX] stated could fly open when transporting the unit. This unit was sold defective, faulty and flawed from GDRV factory. Also, tech checked ceiling lights running HOT at over 105 degrees and at too high amperage than normal. FIRE HAZARD. Etc...INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC
Mfg Campaign: 11671270
Recall Date: Jul 4, 2025
Grand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On May 27, 2025 (in Indiana) the mobile service tech who was sent by Grand Design RV came out to check problems, including rooftop AC unit. On roof, he discovered that this factory brand new 2025 Grand Design Transcend One 151bh travel trailer had unsealed areas of roof that he stated "definitely let rain into interior wall of trailer (at shower enclosure inside) There is a high humidity/moisture problem inside this trailer - in the mornings overnight, clothing and Dry Goods have dampness and moisture on them - now potential health issues. Water remediation specialist said that moisture contained within the inside of walls leads to mold problems, as well as parts of flooring, wall, structures breaking off in transport. A potential ROAD HAZARD. Also that the wood of the wall and other interior materials have absorbed the water and retained it, causing Environmental issues inside the cabin. Extreme VOC release also. I have communicated with [XXX] from Grand Design RV Consumer Affairs Dept. regarding other issues before this and now have requested to him that I want my full refund and reimbursement on this unit (purchased this year March 2025). Via email he refused and also said neither will they replace this unit, he only said it can be "inspected" (again?) and only repaired. Although according to their authorized dealership Blue Compass of Indianapolis, Blue Compass has a one-year buy back provision. So I want to know why Grand Design will not stand behind their product by issuing full refund and reimbursement to me for purchasing this defective, hazard of a travel trailer. Other issues include damaged entry door, which does not seal nor shut properly. Also faulty doors & locks on exterior cargo spaces which as [XXX] stated could fly open when transporting the unit. This unit was sold defective, faulty and flawed from GDRV factory. Also, tech checked ceiling lights running HOT at over 105 degrees and at too high amperage than normal. FIRE HAZARD. Etc...INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC
Corrective Action:
On May 27, 2025 (in Indiana) the mobile service tech who was sent by Grand Design RV came out to check problems, including rooftop AC unit. On roof, he discovered that this factory brand new 2025 Grand Design Transcend One 151bh travel trailer had unsealed areas of roof that he stated "definitely let rain into interior wall of trailer (at shower enclosure inside) There is a high humidity/moisture problem inside this trailer - in the mornings overnight, clothing and Dry Goods have dampness and moisture on them - now potential health issues. Water remediation specialist said that moisture contained within the inside of walls leads to mold problems, as well as parts of flooring, wall, structures breaking off in transport. A potential ROAD HAZARD. Also that the wood of the wall and other interior materials have absorbed the water and retained it, causing Environmental issues inside the cabin. Extreme VOC release also. I have communicated with [XXX] from Grand Design RV Consumer Affairs Dept. regarding other issues before this and now have requested to him that I want my full refund and reimbursement on this unit (purchased this year March 2025). Via email he refused and also said neither will they replace this unit, he only said it can be "inspected" (again?) and only repaired. Although according to their authorized dealership Blue Compass of Indianapolis, Blue Compass has a one-year buy back provision. So I want to know why Grand Design will not stand behind their product by issuing full refund and reimbursement to me for purchasing this defective, hazard of a travel trailer. Other issues include damaged entry door, which does not seal nor shut properly. Also faulty doors & locks on exterior cargo spaces which as [XXX] stated could fly open when transporting the unit. This unit was sold defective, faulty and flawed from GDRV factory. Also, tech checked ceiling lights running HOT at over 105 degrees and at too high amperage than normal. FIRE HAZARD. Etc...INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC
Additional Notes:
On May 27, 2025 (in Indiana) the mobile service tech who was sent by Grand Design RV came out to check problems, including rooftop AC unit. On roof, he discovered that this factory brand new 2025 Grand Design Transcend One 151bh travel trailer had unsealed areas of roof that he stated "definitely let rain into interior wall of trailer (at shower enclosure inside) There is a high humidity/moisture problem inside this trailer - in the mornings overnight, clothing and Dry Goods have dampness and moisture on them - now potential health issues. Water remediation specialist said that moisture contained within the inside of walls leads to mold problems, as well as parts of flooring, wall, structures breaking off in transport. A potential ROAD HAZARD. Also that the wood of the wall and other interior materials have absorbed the water and retained it, causing Environmental issues inside the cabin. Extreme VOC release also. I have communicated with [XXX] from Grand Design RV Consumer Affairs Dept. regarding other issues before this and now have requested to him that I want my full refund and reimbursement on this unit (purchased this year March 2025). Via email he refused and also said neither will they replace this unit, he only said it can be "inspected" (again?) and only repaired. Although according to their authorized dealership Blue Compass of Indianapolis, Blue Compass has a one-year buy back provision. So I want to know why Grand Design will not stand behind their product by issuing full refund and reimbursement to me for purchasing this defective, hazard of a travel trailer. Other issues include damaged entry door, which does not seal nor shut properly. Also faulty doors & locks on exterior cargo spaces which as [XXX] stated could fly open when transporting the unit. This unit was sold defective, faulty and flawed from GDRV factory. Also, tech checked ceiling lights running HOT at over 105 degrees and at too high amperage than normal. FIRE HAZARD. Etc...INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC
Mfg Campaign: 11671270
Recall Date: Jul 4, 2025
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