Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2013-2021 Momentum, Solitude, and Reflection recreational vehicles. A 110-volt wire in the refrigerator cabinet may be improperly secured, which could result in the wire contacting the refrigerator cooling unit, causing an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910026
Recall Date: Jan 28, 2022
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2017-2021 Solitude recreational trailers. The liquid propane (LP) supply line that runs through the exterior lower refrigerator compartment may contact the burner tube of the refrigerator, possibly damaging the line and causing an LP gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910021
Recall Date: Aug 28, 2020
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2018-2019 Grand Design Solitude fifth-wheel trailers. The liquid propane (LP) gas line on the optional pull-out outside kitchen may contact the underside of the hot grill.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 900013
Recall Date: Jun 14, 2018
Consumer Complaints
5 ComplaintsGrand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
One of the passenger side leaf springs on our Dexter axle snapped near the shackle point. Since we have read that this is a common issue, we are reporting as this could have potentially resulted in a serious safety issue. When our leaf spring snapped, it severed the propane line that runs underneath our 5th wheel in two places. It also caused the two tires to rub together. Fortunately, for us, this must have happened within a short distance from the RV park we were staying at for the evening because we only lost about 1/3 tank of propane and the tires do not appear to have sustained significant damage. We were able to disconnect and drive to a nearby trailer supply store and get a new leaf spring. We also removed and took the damaged propane supply line to a nearby propane provider/retail store and have it repaired. My husband replaced the leaf spring and reinstalled the propane line making sure to test for leaks. We did not keep the broken leaf spring as it didn't even occur to us to keep it for inspection but we are able to show where it snapped, if needed. It almost appeared to be rusted from the inside. Since we don't live/store our RV in humidity prone areas, this seemed unusual. This incident occurred while we were on a trip to visit family in Florida. We do not/nor have not lived in our RV full-time. Our use is infrequent. There was no indication that there was any issue while we were driving. It was only when we exited our truck that we smelled a very strong propane smell that my husband investigated the source and discovered the damage. We had been traveling on I-20 near W. Monroe, LA when we discovered the issue. It is frightening to think about what could have happened had we had a blowout from the tires rubbing together, along with the propane leak while driving down the interstate at 65mph. Please note: we are extremely trailer weight conscience and are very careful to not overload.
Corrective Action:
One of the passenger side leaf springs on our Dexter axle snapped near the shackle point. Since we have read that this is a common issue, we are reporting as this could have potentially resulted in a serious safety issue. When our leaf spring snapped, it severed the propane line that runs underneath our 5th wheel in two places. It also caused the two tires to rub together. Fortunately, for us, this must have happened within a short distance from the RV park we were staying at for the evening because we only lost about 1/3 tank of propane and the tires do not appear to have sustained significant damage. We were able to disconnect and drive to a nearby trailer supply store and get a new leaf spring. We also removed and took the damaged propane supply line to a nearby propane provider/retail store and have it repaired. My husband replaced the leaf spring and reinstalled the propane line making sure to test for leaks. We did not keep the broken leaf spring as it didn't even occur to us to keep it for inspection but we are able to show where it snapped, if needed. It almost appeared to be rusted from the inside. Since we don't live/store our RV in humidity prone areas, this seemed unusual. This incident occurred while we were on a trip to visit family in Florida. We do not/nor have not lived in our RV full-time. Our use is infrequent. There was no indication that there was any issue while we were driving. It was only when we exited our truck that we smelled a very strong propane smell that my husband investigated the source and discovered the damage. We had been traveling on I-20 near W. Monroe, LA when we discovered the issue. It is frightening to think about what could have happened had we had a blowout from the tires rubbing together, along with the propane leak while driving down the interstate at 65mph. Please note: we are extremely trailer weight conscience and are very careful to not overload.
Additional Notes:
One of the passenger side leaf springs on our Dexter axle snapped near the shackle point. Since we have read that this is a common issue, we are reporting as this could have potentially resulted in a serious safety issue. When our leaf spring snapped, it severed the propane line that runs underneath our 5th wheel in two places. It also caused the two tires to rub together. Fortunately, for us, this must have happened within a short distance from the RV park we were staying at for the evening because we only lost about 1/3 tank of propane and the tires do not appear to have sustained significant damage. We were able to disconnect and drive to a nearby trailer supply store and get a new leaf spring. We also removed and took the damaged propane supply line to a nearby propane provider/retail store and have it repaired. My husband replaced the leaf spring and reinstalled the propane line making sure to test for leaks. We did not keep the broken leaf spring as it didn't even occur to us to keep it for inspection but we are able to show where it snapped, if needed. It almost appeared to be rusted from the inside. Since we don't live/store our RV in humidity prone areas, this seemed unusual. This incident occurred while we were on a trip to visit family in Florida. We do not/nor have not lived in our RV full-time. Our use is infrequent. There was no indication that there was any issue while we were driving. It was only when we exited our truck that we smelled a very strong propane smell that my husband investigated the source and discovered the damage. We had been traveling on I-20 near W. Monroe, LA when we discovered the issue. It is frightening to think about what could have happened had we had a blowout from the tires rubbing together, along with the propane leak while driving down the interstate at 65mph. Please note: we are extremely trailer weight conscience and are very careful to not overload.
Mfg Campaign: 11462558
Recall Date: Apr 28, 2022
Grand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
From factory, vehicle standard build weight of this trailer (nothing loaded) is; 14,200 lbs. Trailer is a two axle design, with each axle rated at 7,000 lbs. Total load allowed by their specifications is 14,000 lbs. Before I add any items normally carried in a travel trailer (food, clothing, etc.) I am already over the axle rating. On a trip with with normally carried items and approximately 20 gallons of water in a fresh water tank (capacity is 54 gallons) I had two tires blow out on two separate roads. (one tire each side about 25 miles apart) Factory now offers upgraded axles of 8,000 lbs. each, bringing axle load capacity to 16,000 lbs. I was unable to determine why the tires failed as they shredded beyond any recovery of the tire structure. Tires were 235/85 R 16 in size, load range 'G' and trailer rated. They were inflated to 110 lbs. as directed by the sidewall. My concern is with the possible defective design of the axles, which may have contributed to the tire failure. Overheated bearings, poor load distribution, unknown at this time.
Corrective Action:
From factory, vehicle standard build weight of this trailer (nothing loaded) is; 14,200 lbs. Trailer is a two axle design, with each axle rated at 7,000 lbs. Total load allowed by their specifications is 14,000 lbs. Before I add any items normally carried in a travel trailer (food, clothing, etc.) I am already over the axle rating. On a trip with with normally carried items and approximately 20 gallons of water in a fresh water tank (capacity is 54 gallons) I had two tires blow out on two separate roads. (one tire each side about 25 miles apart) Factory now offers upgraded axles of 8,000 lbs. each, bringing axle load capacity to 16,000 lbs. I was unable to determine why the tires failed as they shredded beyond any recovery of the tire structure. Tires were 235/85 R 16 in size, load range 'G' and trailer rated. They were inflated to 110 lbs. as directed by the sidewall. My concern is with the possible defective design of the axles, which may have contributed to the tire failure. Overheated bearings, poor load distribution, unknown at this time.
Additional Notes:
From factory, vehicle standard build weight of this trailer (nothing loaded) is; 14,200 lbs. Trailer is a two axle design, with each axle rated at 7,000 lbs. Total load allowed by their specifications is 14,000 lbs. Before I add any items normally carried in a travel trailer (food, clothing, etc.) I am already over the axle rating. On a trip with with normally carried items and approximately 20 gallons of water in a fresh water tank (capacity is 54 gallons) I had two tires blow out on two separate roads. (one tire each side about 25 miles apart) Factory now offers upgraded axles of 8,000 lbs. each, bringing axle load capacity to 16,000 lbs. I was unable to determine why the tires failed as they shredded beyond any recovery of the tire structure. Tires were 235/85 R 16 in size, load range 'G' and trailer rated. They were inflated to 110 lbs. as directed by the sidewall. My concern is with the possible defective design of the axles, which may have contributed to the tire failure. Overheated bearings, poor load distribution, unknown at this time.
Mfg Campaign: 11426722
Recall Date: Jul 27, 2021
Grand Design Rv, Llc
Defect Description:
WHEELS
Potential Consequences:
From factory, vehicle standard build weight of this trailer (nothing loaded) is; 14,200 lbs. Trailer is a two axle design, with each axle rated at 7,000 lbs. Total load allowed by their specifications is 14,000 lbs. Before I add any items normally carried in a travel trailer (food, clothing, etc.) I am already over the axle rating. On a trip with with normally carried items and approximately 20 gallons of water in a fresh water tank (capacity is 54 gallons) I had two tires blow out on two separate roads. (one tire each side about 25 miles apart) Factory now offers upgraded axles of 8,000 lbs. each, bringing axle load capacity to 16,000 lbs. I was unable to determine why the tires failed as they shredded beyond any recovery of the tire structure. Tires were 235/85 R 16 in size, load range 'G' and trailer rated. They were inflated to 110 lbs. as directed by the sidewall. My concern is with the possible defective design of the axles, which may have contributed to the tire failure. Overheated bearings, poor load distribution, unknown at this time.
Corrective Action:
From factory, vehicle standard build weight of this trailer (nothing loaded) is; 14,200 lbs. Trailer is a two axle design, with each axle rated at 7,000 lbs. Total load allowed by their specifications is 14,000 lbs. Before I add any items normally carried in a travel trailer (food, clothing, etc.) I am already over the axle rating. On a trip with with normally carried items and approximately 20 gallons of water in a fresh water tank (capacity is 54 gallons) I had two tires blow out on two separate roads. (one tire each side about 25 miles apart) Factory now offers upgraded axles of 8,000 lbs. each, bringing axle load capacity to 16,000 lbs. I was unable to determine why the tires failed as they shredded beyond any recovery of the tire structure. Tires were 235/85 R 16 in size, load range 'G' and trailer rated. They were inflated to 110 lbs. as directed by the sidewall. My concern is with the possible defective design of the axles, which may have contributed to the tire failure. Overheated bearings, poor load distribution, unknown at this time.
Additional Notes:
From factory, vehicle standard build weight of this trailer (nothing loaded) is; 14,200 lbs. Trailer is a two axle design, with each axle rated at 7,000 lbs. Total load allowed by their specifications is 14,000 lbs. Before I add any items normally carried in a travel trailer (food, clothing, etc.) I am already over the axle rating. On a trip with with normally carried items and approximately 20 gallons of water in a fresh water tank (capacity is 54 gallons) I had two tires blow out on two separate roads. (one tire each side about 25 miles apart) Factory now offers upgraded axles of 8,000 lbs. each, bringing axle load capacity to 16,000 lbs. I was unable to determine why the tires failed as they shredded beyond any recovery of the tire structure. Tires were 235/85 R 16 in size, load range 'G' and trailer rated. They were inflated to 110 lbs. as directed by the sidewall. My concern is with the possible defective design of the axles, which may have contributed to the tire failure. Overheated bearings, poor load distribution, unknown at this time.
Mfg Campaign: 11426722
Recall Date: Jul 27, 2021
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
MINE IS A 5TH WHEEL TRAILER. IT HAD 7K LB LIPPERT AXLES FROM THE FACTORY. ALL FOUR INSIDE SEALS LEAKED AND GOT GREASE ON THE BRAKE DRUMS AND SHOES. THE TRAILER BRAKES DIDN'T WORK FROM THE FIRST DAY I GOT THE TRAILER. I ENDED UP CHANGING OUT THE AXLES WITH DEXTER 8K LB AXLES WITH NEVER LUBE BEARINGS SO I WOULD NEVER HAVE THIS PROBLEM AGAIN. I FOUND OUT LIPPERT WAS REIMBURSING FOR THIS REPAIR. WHAT DO I NEED TO DO TO QUALIFY?
Corrective Action:
MINE IS A 5TH WHEEL TRAILER. IT HAD 7K LB LIPPERT AXLES FROM THE FACTORY. ALL FOUR INSIDE SEALS LEAKED AND GOT GREASE ON THE BRAKE DRUMS AND SHOES. THE TRAILER BRAKES DIDN'T WORK FROM THE FIRST DAY I GOT THE TRAILER. I ENDED UP CHANGING OUT THE AXLES WITH DEXTER 8K LB AXLES WITH NEVER LUBE BEARINGS SO I WOULD NEVER HAVE THIS PROBLEM AGAIN. I FOUND OUT LIPPERT WAS REIMBURSING FOR THIS REPAIR. WHAT DO I NEED TO DO TO QUALIFY?
Additional Notes:
MINE IS A 5TH WHEEL TRAILER. IT HAD 7K LB LIPPERT AXLES FROM THE FACTORY. ALL FOUR INSIDE SEALS LEAKED AND GOT GREASE ON THE BRAKE DRUMS AND SHOES. THE TRAILER BRAKES DIDN'T WORK FROM THE FIRST DAY I GOT THE TRAILER. I ENDED UP CHANGING OUT THE AXLES WITH DEXTER 8K LB AXLES WITH NEVER LUBE BEARINGS SO I WOULD NEVER HAVE THIS PROBLEM AGAIN. I FOUND OUT LIPPERT WAS REIMBURSING FOR THIS REPAIR. WHAT DO I NEED TO DO TO QUALIFY?
Mfg Campaign: 11067135
Recall Date: Feb 5, 2018
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
JUST PICKED UP A BRAND NEW 2018 GRAND DESIGN SOLITUDE 310GK 5TH WHEEL TRAILER AND NOTICED THAT THE BRAKES DON'T WORK VERY WELL. TOWED THE UNIT HOME 400 MILES AND DECIDED TO CONTACT LIPPERT, THE MANUFACTURER OF THE AXLES AND BRAKES. I WAS GIVEN A CLAIM NUMBER TO INSPECT THE BRAKES. DUE TO OWNING A TIRE REPAIR SHOP, I WAS ALLOWED TO PERFORM THE INSPECTION MYSELF. WHAT I FOUND WAS NO ISSUE ON THE TWO HUBS AND BRAKES ON THE LEFT SIDE OF THE UNIT, BRAKES CONTAMINATED WITH GREASE ON THE TWO RIGHT HAND HUBS. GREASE WAS ON THE MAGNETS, INSIDE OF THE DRUM BRAKING SURFACES AND MAGNET SURFACE. LIPPERT AGREED TO SEND ME 2 NEW BACKING PLATES WITH BRAKES, AND TWO NEW GREASE SEALS, PLUS PAY TWO HOURS OF LABOR. ALL OF THIS IS GREAT, BUT IF I HAD BEEN IN A PANIC STOP SITUATION, I WOULD NOT HAVE BEEN ABLE TO STOP THIS VEHICLE.
Corrective Action:
JUST PICKED UP A BRAND NEW 2018 GRAND DESIGN SOLITUDE 310GK 5TH WHEEL TRAILER AND NOTICED THAT THE BRAKES DON'T WORK VERY WELL. TOWED THE UNIT HOME 400 MILES AND DECIDED TO CONTACT LIPPERT, THE MANUFACTURER OF THE AXLES AND BRAKES. I WAS GIVEN A CLAIM NUMBER TO INSPECT THE BRAKES. DUE TO OWNING A TIRE REPAIR SHOP, I WAS ALLOWED TO PERFORM THE INSPECTION MYSELF. WHAT I FOUND WAS NO ISSUE ON THE TWO HUBS AND BRAKES ON THE LEFT SIDE OF THE UNIT, BRAKES CONTAMINATED WITH GREASE ON THE TWO RIGHT HAND HUBS. GREASE WAS ON THE MAGNETS, INSIDE OF THE DRUM BRAKING SURFACES AND MAGNET SURFACE. LIPPERT AGREED TO SEND ME 2 NEW BACKING PLATES WITH BRAKES, AND TWO NEW GREASE SEALS, PLUS PAY TWO HOURS OF LABOR. ALL OF THIS IS GREAT, BUT IF I HAD BEEN IN A PANIC STOP SITUATION, I WOULD NOT HAVE BEEN ABLE TO STOP THIS VEHICLE.
Additional Notes:
JUST PICKED UP A BRAND NEW 2018 GRAND DESIGN SOLITUDE 310GK 5TH WHEEL TRAILER AND NOTICED THAT THE BRAKES DON'T WORK VERY WELL. TOWED THE UNIT HOME 400 MILES AND DECIDED TO CONTACT LIPPERT, THE MANUFACTURER OF THE AXLES AND BRAKES. I WAS GIVEN A CLAIM NUMBER TO INSPECT THE BRAKES. DUE TO OWNING A TIRE REPAIR SHOP, I WAS ALLOWED TO PERFORM THE INSPECTION MYSELF. WHAT I FOUND WAS NO ISSUE ON THE TWO HUBS AND BRAKES ON THE LEFT SIDE OF THE UNIT, BRAKES CONTAMINATED WITH GREASE ON THE TWO RIGHT HAND HUBS. GREASE WAS ON THE MAGNETS, INSIDE OF THE DRUM BRAKING SURFACES AND MAGNET SURFACE. LIPPERT AGREED TO SEND ME 2 NEW BACKING PLATES WITH BRAKES, AND TWO NEW GREASE SEALS, PLUS PAY TWO HOURS OF LABOR. ALL OF THIS IS GREAT, BUT IF I HAD BEEN IN A PANIC STOP SITUATION, I WOULD NOT HAVE BEEN ABLE TO STOP THIS VEHICLE.
Mfg Campaign: 11001834
Recall Date: Jun 27, 2017
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