GRAND DESIGN SOLITUDE 2017

Complete listing of complaints and recalls for this vehicle

13
Complaints
2
Recalls

Complaints & Recalls

13 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Grand Design Rv, Llc
NHTSA Campaign: 22V038000 SAFETY RECALL
43.4K Vehicles Affected
Recall Date: Jan 28, 2022
Safety Issue:

Grand Design RV, LLC (Grand Design) is recalling certain 2013-2021 Momentum, Solitude, and Reflection recreational vehicles. A 110-volt wire in the refrigerator cabinet may be improperly secured, which could result in the wire contacting the refrigerator cooling unit, causing an electrical arc.

Potential Risk:
An electrical arc increases the risk of a fire.
FREE Recall Solution:
Dealers will inspect and replace any damaged wiring, and properly secure the wires, free of charge. Owner notification letters were mailed on February 21, 2022. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910026.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local GRAND DESIGN dealer to schedule your FREE recall repair.
Manufacturer: GRAND DESIGN
Mfg Campaign: 910026
Notice Date: Feb 21, 2022
Recall Date: Jan 28, 2022
Grand Design Rv, Llc
NHTSA Campaign: 20V523000 SAFETY RECALL
8.2K Vehicles Affected
Recall Date: Aug 28, 2020
Safety Issue:

Grand Design RV, LLC (Grand Design) is recalling certain 2017-2021 Solitude recreational trailers. The liquid propane (LP) supply line that runs through the exterior lower refrigerator compartment may contact the burner tube of the refrigerator, possibly damaging the line and causing an LP gas leak.

Potential Risk:
An LP gas leak increases the risk of a fire.
FREE Recall Solution:
Grand Design will notify owners, and dealers will inspect the LP supply line for damage, replacing it as necessary. All lines in the vicinity of the burner tube will be wrapped in a thermal foil heat barrier material, then secured away from the burner tube of the refrigerator with additional P-clamps, free of charge. The recall began September 17, 2020. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910021.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GRAND DESIGN dealer to schedule your FREE recall repair.
Manufacturer: GRAND DESIGN
Mfg Campaign: 910021
Notice Date: Sep 17, 2020
Recall Date: Aug 28, 2020

Consumer Complaints

13 Complaints
Grand Design Rv, Llc
Campaign: 11633748 Other
Jan 2, 2025
Defect Description:

SUSPENSION

Potential Consequences:

The steel Frame of the 5th wheel trailer developed broken welds and cracked metal tubing. This information should be included in the following current investigation. ODI PE24029

Corrective Action:

The steel Frame of the 5th wheel trailer developed broken welds and cracked metal tubing. This information should be included in the following current investigation. ODI PE24029

Additional Notes:

The steel Frame of the 5th wheel trailer developed broken welds and cracked metal tubing. This information should be included in the following current investigation. ODI PE24029

Manufacturer: GRAND DESIGN
Mfg Campaign: 11633748
Notice Date: Jan 2, 2025
Recall Date: Jan 2, 2025
Grand Design Rv, Llc
Campaign: 11633748 Other
Jan 2, 2025
Defect Description:

STRUCTURE:BODY

Potential Consequences:

The steel Frame of the 5th wheel trailer developed broken welds and cracked metal tubing. This information should be included in the following current investigation. ODI PE24029

Corrective Action:

The steel Frame of the 5th wheel trailer developed broken welds and cracked metal tubing. This information should be included in the following current investigation. ODI PE24029

Additional Notes:

The steel Frame of the 5th wheel trailer developed broken welds and cracked metal tubing. This information should be included in the following current investigation. ODI PE24029

Manufacturer: GRAND DESIGN
Mfg Campaign: 11633748
Notice Date: Jan 2, 2025
Recall Date: Jan 2, 2025
Grand Design Rv, Llc
Campaign: 11633748 Other
Jan 2, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The steel Frame of the 5th wheel trailer developed broken welds and cracked metal tubing. This information should be included in the following current investigation. ODI PE24029

Corrective Action:

The steel Frame of the 5th wheel trailer developed broken welds and cracked metal tubing. This information should be included in the following current investigation. ODI PE24029

Additional Notes:

The steel Frame of the 5th wheel trailer developed broken welds and cracked metal tubing. This information should be included in the following current investigation. ODI PE24029

Manufacturer: GRAND DESIGN
Mfg Campaign: 11633748
Notice Date: Jan 2, 2025
Recall Date: Jan 2, 2025
Grand Design Rv, Llc
Campaign: 11434056 Other
Sep 23, 2021
Defect Description:

SUSPENSION

Potential Consequences:

The contact owns a 2017 Grand Design Solitude RV. The contact stated that while driving, the rear axle suspension separated from vehicle. The contacted noticed that the rear axle shifted three inches towards the driver’s side. The vehicle was taken to a rest stop where an independent mechanic replaced the left and right leaf springs. The local dealer was not contacted. The manufacturer was notified of the failure, but no further assistance was provided. The approximate failure mileage was 8,000.

Corrective Action:

The contact owns a 2017 Grand Design Solitude RV. The contact stated that while driving, the rear axle suspension separated from vehicle. The contacted noticed that the rear axle shifted three inches towards the driver’s side. The vehicle was taken to a rest stop where an independent mechanic replaced the left and right leaf springs. The local dealer was not contacted. The manufacturer was notified of the failure, but no further assistance was provided. The approximate failure mileage was 8,000.

Additional Notes:

The contact owns a 2017 Grand Design Solitude RV. The contact stated that while driving, the rear axle suspension separated from vehicle. The contacted noticed that the rear axle shifted three inches towards the driver’s side. The vehicle was taken to a rest stop where an independent mechanic replaced the left and right leaf springs. The local dealer was not contacted. The manufacturer was notified of the failure, but no further assistance was provided. The approximate failure mileage was 8,000.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11434056
Notice Date: Sep 23, 2021
Recall Date: Sep 23, 2021
Grand Design Rv, Llc
Campaign: 11415522 Other
May 7, 2021
Defect Description:

STRUCTURE:BODY

Potential Consequences:

TL* THE CONTACT OWNS A 2017 GRAND DESIGN SOLITUDE FIFTH WHEEL TRAILER. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CONTACT WAS MADE AWARE BY ANOTHER DRIVER THAT THE REAR WALL OF THE TRAILER HAD SEPARATED FROM THE SIDEWALL. THE CONTACT PULLED OVER AND RATCHET STRAPPED THE BOTTOM OF THE REAR WALL ONTO THE SIDEWALL OF THE RV AND DROVE HOME. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RV NEEDED TO BE INSPECTED BY AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS 940. INVALID VIN.

Corrective Action:

TL* THE CONTACT OWNS A 2017 GRAND DESIGN SOLITUDE FIFTH WHEEL TRAILER. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CONTACT WAS MADE AWARE BY ANOTHER DRIVER THAT THE REAR WALL OF THE TRAILER HAD SEPARATED FROM THE SIDEWALL. THE CONTACT PULLED OVER AND RATCHET STRAPPED THE BOTTOM OF THE REAR WALL ONTO THE SIDEWALL OF THE RV AND DROVE HOME. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RV NEEDED TO BE INSPECTED BY AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS 940. INVALID VIN.

Additional Notes:

TL* THE CONTACT OWNS A 2017 GRAND DESIGN SOLITUDE FIFTH WHEEL TRAILER. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CONTACT WAS MADE AWARE BY ANOTHER DRIVER THAT THE REAR WALL OF THE TRAILER HAD SEPARATED FROM THE SIDEWALL. THE CONTACT PULLED OVER AND RATCHET STRAPPED THE BOTTOM OF THE REAR WALL ONTO THE SIDEWALL OF THE RV AND DROVE HOME. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RV NEEDED TO BE INSPECTED BY AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS 940. INVALID VIN.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11415522
Notice Date: May 7, 2021
Recall Date: May 7, 2021
Grand Design Rv, Llc
Campaign: 11071988 Other
Feb 9, 2018
Defect Description:

SERVICE BRAKES

Potential Consequences:

BOUGHT NEW, AFTER 6 MONTHS OF USE THE BRAKES FAILED. THE LIPPERT AXLES ON THE COACH HAD FAILURE ON THE SEALS AND COATED THE BRAKES WITH GREASE. THIS IS A SAFETY ISSUE ON A 16,000 TRAILER WITH NO BRAKES. LIPPERT KNOWS ABOUT THIS ISSUE BUT HAS NOT ISSUED A RECALL ON ALL OF THE TRAILERS WITH THEIR AXLES. MOST OF THE GRAND DESIGN COACHES ARE HAVING THIS PROBLEM

Corrective Action:

BOUGHT NEW, AFTER 6 MONTHS OF USE THE BRAKES FAILED. THE LIPPERT AXLES ON THE COACH HAD FAILURE ON THE SEALS AND COATED THE BRAKES WITH GREASE. THIS IS A SAFETY ISSUE ON A 16,000 TRAILER WITH NO BRAKES. LIPPERT KNOWS ABOUT THIS ISSUE BUT HAS NOT ISSUED A RECALL ON ALL OF THE TRAILERS WITH THEIR AXLES. MOST OF THE GRAND DESIGN COACHES ARE HAVING THIS PROBLEM

Additional Notes:

BOUGHT NEW, AFTER 6 MONTHS OF USE THE BRAKES FAILED. THE LIPPERT AXLES ON THE COACH HAD FAILURE ON THE SEALS AND COATED THE BRAKES WITH GREASE. THIS IS A SAFETY ISSUE ON A 16,000 TRAILER WITH NO BRAKES. LIPPERT KNOWS ABOUT THIS ISSUE BUT HAS NOT ISSUED A RECALL ON ALL OF THE TRAILERS WITH THEIR AXLES. MOST OF THE GRAND DESIGN COACHES ARE HAVING THIS PROBLEM

Manufacturer: GRAND DESIGN
Mfg Campaign: 11071988
Notice Date: Feb 9, 2018
Recall Date: Feb 9, 2018
Grand Design Rv, Llc
Campaign: 11066830 Other
Feb 3, 2018
Defect Description:

SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY

Potential Consequences:

NOTICE - LATE EMAIL.... 11/13/17 GRAND DESIGN RV 11333 COUNTY ROAD 2 MIDDLEBURY, IN 46540 GREETINGS, THIS LETTER IS REGARDING OUR 2017 SOLITUDE 375RES, VIN #[XXX]. WE PURCHASED THE UNIT IN FEBRUARY OF 2017 FROM LAZY DAYS RV IN TUCSON, AZ. WHEN WE ARRIVED IN UTAH WE FOUND THAT WE A BROKEN LEAF SPRING ON DRIVERS SIDE REAR AXEL AND THAT THE TIRE HAD BEEN DAMAGED. WE HAD THOSE REPLACED AT LES SCHWAB TIRES IN PROVO, UTAH AT OUR EXPENSE. THIS OCCURRED ON JUNE 14, 2017. I THEN CONTACTED THE FACTORY AND SPOKE WITH [XXX]. I EXPLAINED TO HIM THE PROBLEMS AND HE SAID THAT GRAND DESIGN WOULD REIMBURSE ME FOR REASONABLE COSTS. THE FOLLOWING DAY WE LEFT UTAH AND WENT CALDWELL, ID. AFTER ARRIVING THERE WE FOUND THAT THE OTHER THREE LEAF SPRINGS HAD COLLAPSED. I CONTACTED THE FACTORY AGAIN AND SPOKE TO [XXX] WHO SAID THAT HE COULD UNDERSTAND HAVING ONE BAD SPRING BUT TO HAVE ALL FOUR GO BAD WAS UNLIKELY AND THAT WE SHOULD HAVE IT WEIGHED. I AGREED. IN THE MEAN TIME I HAD THE WORK DONE AGAIN AT MY EXPENSE AND I THEN PARKED THE UNIT UNTIL WE COULD GET IT BACK TO THE DEALER FOR OTHER WORK. ONCE THERE WE FOUND THAT YET ANOTHER SPRING HAD COLLAPSED. I HAD THE DEALER WEIGH THE UNIT AND IT WAS FOUND TO BE WITHIN THE PUBLISHED WEIGHTS FOR THIS UNIT. AS OF THIS WRITING THE DEALER SAYS THAT THEY ARE STILL WAITING ON A RESPONSE FROM GRAND DESIGN. SO IN CLOSING WHILE WE AWAIT YOUR RESPONSE, I CAN'T HELP BUT TO CONSIDER THE BIGGER PICTURE AND THAT IS, ARE THESE AXEL/SPRINGS UNDERSIZED FOR THIS SIZE RV AND IS IT SAFE TO DRIVE THE HIGHWAYS? [XXX] CELL- [XXX] CC:FILE NHTSA GRAND DESIGN FORUM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Corrective Action:

NOTICE - LATE EMAIL.... 11/13/17 GRAND DESIGN RV 11333 COUNTY ROAD 2 MIDDLEBURY, IN 46540 GREETINGS, THIS LETTER IS REGARDING OUR 2017 SOLITUDE 375RES, VIN #[XXX]. WE PURCHASED THE UNIT IN FEBRUARY OF 2017 FROM LAZY DAYS RV IN TUCSON, AZ. WHEN WE ARRIVED IN UTAH WE FOUND THAT WE A BROKEN LEAF SPRING ON DRIVERS SIDE REAR AXEL AND THAT THE TIRE HAD BEEN DAMAGED. WE HAD THOSE REPLACED AT LES SCHWAB TIRES IN PROVO, UTAH AT OUR EXPENSE. THIS OCCURRED ON JUNE 14, 2017. I THEN CONTACTED THE FACTORY AND SPOKE WITH [XXX]. I EXPLAINED TO HIM THE PROBLEMS AND HE SAID THAT GRAND DESIGN WOULD REIMBURSE ME FOR REASONABLE COSTS. THE FOLLOWING DAY WE LEFT UTAH AND WENT CALDWELL, ID. AFTER ARRIVING THERE WE FOUND THAT THE OTHER THREE LEAF SPRINGS HAD COLLAPSED. I CONTACTED THE FACTORY AGAIN AND SPOKE TO [XXX] WHO SAID THAT HE COULD UNDERSTAND HAVING ONE BAD SPRING BUT TO HAVE ALL FOUR GO BAD WAS UNLIKELY AND THAT WE SHOULD HAVE IT WEIGHED. I AGREED. IN THE MEAN TIME I HAD THE WORK DONE AGAIN AT MY EXPENSE AND I THEN PARKED THE UNIT UNTIL WE COULD GET IT BACK TO THE DEALER FOR OTHER WORK. ONCE THERE WE FOUND THAT YET ANOTHER SPRING HAD COLLAPSED. I HAD THE DEALER WEIGH THE UNIT AND IT WAS FOUND TO BE WITHIN THE PUBLISHED WEIGHTS FOR THIS UNIT. AS OF THIS WRITING THE DEALER SAYS THAT THEY ARE STILL WAITING ON A RESPONSE FROM GRAND DESIGN. SO IN CLOSING WHILE WE AWAIT YOUR RESPONSE, I CAN'T HELP BUT TO CONSIDER THE BIGGER PICTURE AND THAT IS, ARE THESE AXEL/SPRINGS UNDERSIZED FOR THIS SIZE RV AND IS IT SAFE TO DRIVE THE HIGHWAYS? [XXX] CELL- [XXX] CC:FILE NHTSA GRAND DESIGN FORUM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Additional Notes:

NOTICE - LATE EMAIL.... 11/13/17 GRAND DESIGN RV 11333 COUNTY ROAD 2 MIDDLEBURY, IN 46540 GREETINGS, THIS LETTER IS REGARDING OUR 2017 SOLITUDE 375RES, VIN #[XXX]. WE PURCHASED THE UNIT IN FEBRUARY OF 2017 FROM LAZY DAYS RV IN TUCSON, AZ. WHEN WE ARRIVED IN UTAH WE FOUND THAT WE A BROKEN LEAF SPRING ON DRIVERS SIDE REAR AXEL AND THAT THE TIRE HAD BEEN DAMAGED. WE HAD THOSE REPLACED AT LES SCHWAB TIRES IN PROVO, UTAH AT OUR EXPENSE. THIS OCCURRED ON JUNE 14, 2017. I THEN CONTACTED THE FACTORY AND SPOKE WITH [XXX]. I EXPLAINED TO HIM THE PROBLEMS AND HE SAID THAT GRAND DESIGN WOULD REIMBURSE ME FOR REASONABLE COSTS. THE FOLLOWING DAY WE LEFT UTAH AND WENT CALDWELL, ID. AFTER ARRIVING THERE WE FOUND THAT THE OTHER THREE LEAF SPRINGS HAD COLLAPSED. I CONTACTED THE FACTORY AGAIN AND SPOKE TO [XXX] WHO SAID THAT HE COULD UNDERSTAND HAVING ONE BAD SPRING BUT TO HAVE ALL FOUR GO BAD WAS UNLIKELY AND THAT WE SHOULD HAVE IT WEIGHED. I AGREED. IN THE MEAN TIME I HAD THE WORK DONE AGAIN AT MY EXPENSE AND I THEN PARKED THE UNIT UNTIL WE COULD GET IT BACK TO THE DEALER FOR OTHER WORK. ONCE THERE WE FOUND THAT YET ANOTHER SPRING HAD COLLAPSED. I HAD THE DEALER WEIGH THE UNIT AND IT WAS FOUND TO BE WITHIN THE PUBLISHED WEIGHTS FOR THIS UNIT. AS OF THIS WRITING THE DEALER SAYS THAT THEY ARE STILL WAITING ON A RESPONSE FROM GRAND DESIGN. SO IN CLOSING WHILE WE AWAIT YOUR RESPONSE, I CAN'T HELP BUT TO CONSIDER THE BIGGER PICTURE AND THAT IS, ARE THESE AXEL/SPRINGS UNDERSIZED FOR THIS SIZE RV AND IS IT SAFE TO DRIVE THE HIGHWAYS? [XXX] CELL- [XXX] CC:FILE NHTSA GRAND DESIGN FORUM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Manufacturer: GRAND DESIGN
Mfg Campaign: 11066830
Notice Date: Feb 3, 2018
Recall Date: Feb 3, 2018
Grand Design Rv, Llc
Campaign: 11066830 Other
Feb 3, 2018
Defect Description:

SUSPENSION

Potential Consequences:

NOTICE - LATE EMAIL.... 11/13/17 GRAND DESIGN RV 11333 COUNTY ROAD 2 MIDDLEBURY, IN 46540 GREETINGS, THIS LETTER IS REGARDING OUR 2017 SOLITUDE 375RES, VIN #[XXX]. WE PURCHASED THE UNIT IN FEBRUARY OF 2017 FROM LAZY DAYS RV IN TUCSON, AZ. WHEN WE ARRIVED IN UTAH WE FOUND THAT WE A BROKEN LEAF SPRING ON DRIVERS SIDE REAR AXEL AND THAT THE TIRE HAD BEEN DAMAGED. WE HAD THOSE REPLACED AT LES SCHWAB TIRES IN PROVO, UTAH AT OUR EXPENSE. THIS OCCURRED ON JUNE 14, 2017. I THEN CONTACTED THE FACTORY AND SPOKE WITH [XXX]. I EXPLAINED TO HIM THE PROBLEMS AND HE SAID THAT GRAND DESIGN WOULD REIMBURSE ME FOR REASONABLE COSTS. THE FOLLOWING DAY WE LEFT UTAH AND WENT CALDWELL, ID. AFTER ARRIVING THERE WE FOUND THAT THE OTHER THREE LEAF SPRINGS HAD COLLAPSED. I CONTACTED THE FACTORY AGAIN AND SPOKE TO [XXX] WHO SAID THAT HE COULD UNDERSTAND HAVING ONE BAD SPRING BUT TO HAVE ALL FOUR GO BAD WAS UNLIKELY AND THAT WE SHOULD HAVE IT WEIGHED. I AGREED. IN THE MEAN TIME I HAD THE WORK DONE AGAIN AT MY EXPENSE AND I THEN PARKED THE UNIT UNTIL WE COULD GET IT BACK TO THE DEALER FOR OTHER WORK. ONCE THERE WE FOUND THAT YET ANOTHER SPRING HAD COLLAPSED. I HAD THE DEALER WEIGH THE UNIT AND IT WAS FOUND TO BE WITHIN THE PUBLISHED WEIGHTS FOR THIS UNIT. AS OF THIS WRITING THE DEALER SAYS THAT THEY ARE STILL WAITING ON A RESPONSE FROM GRAND DESIGN. SO IN CLOSING WHILE WE AWAIT YOUR RESPONSE, I CAN'T HELP BUT TO CONSIDER THE BIGGER PICTURE AND THAT IS, ARE THESE AXEL/SPRINGS UNDERSIZED FOR THIS SIZE RV AND IS IT SAFE TO DRIVE THE HIGHWAYS? [XXX] CELL- [XXX] CC:FILE NHTSA GRAND DESIGN FORUM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Corrective Action:

NOTICE - LATE EMAIL.... 11/13/17 GRAND DESIGN RV 11333 COUNTY ROAD 2 MIDDLEBURY, IN 46540 GREETINGS, THIS LETTER IS REGARDING OUR 2017 SOLITUDE 375RES, VIN #[XXX]. WE PURCHASED THE UNIT IN FEBRUARY OF 2017 FROM LAZY DAYS RV IN TUCSON, AZ. WHEN WE ARRIVED IN UTAH WE FOUND THAT WE A BROKEN LEAF SPRING ON DRIVERS SIDE REAR AXEL AND THAT THE TIRE HAD BEEN DAMAGED. WE HAD THOSE REPLACED AT LES SCHWAB TIRES IN PROVO, UTAH AT OUR EXPENSE. THIS OCCURRED ON JUNE 14, 2017. I THEN CONTACTED THE FACTORY AND SPOKE WITH [XXX]. I EXPLAINED TO HIM THE PROBLEMS AND HE SAID THAT GRAND DESIGN WOULD REIMBURSE ME FOR REASONABLE COSTS. THE FOLLOWING DAY WE LEFT UTAH AND WENT CALDWELL, ID. AFTER ARRIVING THERE WE FOUND THAT THE OTHER THREE LEAF SPRINGS HAD COLLAPSED. I CONTACTED THE FACTORY AGAIN AND SPOKE TO [XXX] WHO SAID THAT HE COULD UNDERSTAND HAVING ONE BAD SPRING BUT TO HAVE ALL FOUR GO BAD WAS UNLIKELY AND THAT WE SHOULD HAVE IT WEIGHED. I AGREED. IN THE MEAN TIME I HAD THE WORK DONE AGAIN AT MY EXPENSE AND I THEN PARKED THE UNIT UNTIL WE COULD GET IT BACK TO THE DEALER FOR OTHER WORK. ONCE THERE WE FOUND THAT YET ANOTHER SPRING HAD COLLAPSED. I HAD THE DEALER WEIGH THE UNIT AND IT WAS FOUND TO BE WITHIN THE PUBLISHED WEIGHTS FOR THIS UNIT. AS OF THIS WRITING THE DEALER SAYS THAT THEY ARE STILL WAITING ON A RESPONSE FROM GRAND DESIGN. SO IN CLOSING WHILE WE AWAIT YOUR RESPONSE, I CAN'T HELP BUT TO CONSIDER THE BIGGER PICTURE AND THAT IS, ARE THESE AXEL/SPRINGS UNDERSIZED FOR THIS SIZE RV AND IS IT SAFE TO DRIVE THE HIGHWAYS? [XXX] CELL- [XXX] CC:FILE NHTSA GRAND DESIGN FORUM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Additional Notes:

NOTICE - LATE EMAIL.... 11/13/17 GRAND DESIGN RV 11333 COUNTY ROAD 2 MIDDLEBURY, IN 46540 GREETINGS, THIS LETTER IS REGARDING OUR 2017 SOLITUDE 375RES, VIN #[XXX]. WE PURCHASED THE UNIT IN FEBRUARY OF 2017 FROM LAZY DAYS RV IN TUCSON, AZ. WHEN WE ARRIVED IN UTAH WE FOUND THAT WE A BROKEN LEAF SPRING ON DRIVERS SIDE REAR AXEL AND THAT THE TIRE HAD BEEN DAMAGED. WE HAD THOSE REPLACED AT LES SCHWAB TIRES IN PROVO, UTAH AT OUR EXPENSE. THIS OCCURRED ON JUNE 14, 2017. I THEN CONTACTED THE FACTORY AND SPOKE WITH [XXX]. I EXPLAINED TO HIM THE PROBLEMS AND HE SAID THAT GRAND DESIGN WOULD REIMBURSE ME FOR REASONABLE COSTS. THE FOLLOWING DAY WE LEFT UTAH AND WENT CALDWELL, ID. AFTER ARRIVING THERE WE FOUND THAT THE OTHER THREE LEAF SPRINGS HAD COLLAPSED. I CONTACTED THE FACTORY AGAIN AND SPOKE TO [XXX] WHO SAID THAT HE COULD UNDERSTAND HAVING ONE BAD SPRING BUT TO HAVE ALL FOUR GO BAD WAS UNLIKELY AND THAT WE SHOULD HAVE IT WEIGHED. I AGREED. IN THE MEAN TIME I HAD THE WORK DONE AGAIN AT MY EXPENSE AND I THEN PARKED THE UNIT UNTIL WE COULD GET IT BACK TO THE DEALER FOR OTHER WORK. ONCE THERE WE FOUND THAT YET ANOTHER SPRING HAD COLLAPSED. I HAD THE DEALER WEIGH THE UNIT AND IT WAS FOUND TO BE WITHIN THE PUBLISHED WEIGHTS FOR THIS UNIT. AS OF THIS WRITING THE DEALER SAYS THAT THEY ARE STILL WAITING ON A RESPONSE FROM GRAND DESIGN. SO IN CLOSING WHILE WE AWAIT YOUR RESPONSE, I CAN'T HELP BUT TO CONSIDER THE BIGGER PICTURE AND THAT IS, ARE THESE AXEL/SPRINGS UNDERSIZED FOR THIS SIZE RV AND IS IT SAFE TO DRIVE THE HIGHWAYS? [XXX] CELL- [XXX] CC:FILE NHTSA GRAND DESIGN FORUM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Manufacturer: GRAND DESIGN
Mfg Campaign: 11066830
Notice Date: Feb 3, 2018
Recall Date: Feb 3, 2018
Grand Design Rv, Llc
Campaign: 11011343 Other
Jul 28, 2017
Defect Description:

SERVICE BRAKES

Potential Consequences:

OVER SERVICED WHEEL BEARING HUBS AT FACTORY BY LCI CAUSED FAILURE OF REAR BEARING GREASE SEALS ON ALL 4 WHEELS CONTAMINATING BRAKE PADS RENDERING BRAKING INEFFECTIVE WHEN IN MOTION MAKING IT UNABLE TO STOP QUICKLY IN AN EMERGENCY.

Corrective Action:

OVER SERVICED WHEEL BEARING HUBS AT FACTORY BY LCI CAUSED FAILURE OF REAR BEARING GREASE SEALS ON ALL 4 WHEELS CONTAMINATING BRAKE PADS RENDERING BRAKING INEFFECTIVE WHEN IN MOTION MAKING IT UNABLE TO STOP QUICKLY IN AN EMERGENCY.

Additional Notes:

OVER SERVICED WHEEL BEARING HUBS AT FACTORY BY LCI CAUSED FAILURE OF REAR BEARING GREASE SEALS ON ALL 4 WHEELS CONTAMINATING BRAKE PADS RENDERING BRAKING INEFFECTIVE WHEN IN MOTION MAKING IT UNABLE TO STOP QUICKLY IN AN EMERGENCY.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11011343
Notice Date: Jul 28, 2017
Recall Date: Jul 28, 2017
Grand Design Rv, Llc
Campaign: 11011343 Other
Jul 28, 2017
Defect Description:

WHEELS

Potential Consequences:

OVER SERVICED WHEEL BEARING HUBS AT FACTORY BY LCI CAUSED FAILURE OF REAR BEARING GREASE SEALS ON ALL 4 WHEELS CONTAMINATING BRAKE PADS RENDERING BRAKING INEFFECTIVE WHEN IN MOTION MAKING IT UNABLE TO STOP QUICKLY IN AN EMERGENCY.

Corrective Action:

OVER SERVICED WHEEL BEARING HUBS AT FACTORY BY LCI CAUSED FAILURE OF REAR BEARING GREASE SEALS ON ALL 4 WHEELS CONTAMINATING BRAKE PADS RENDERING BRAKING INEFFECTIVE WHEN IN MOTION MAKING IT UNABLE TO STOP QUICKLY IN AN EMERGENCY.

Additional Notes:

OVER SERVICED WHEEL BEARING HUBS AT FACTORY BY LCI CAUSED FAILURE OF REAR BEARING GREASE SEALS ON ALL 4 WHEELS CONTAMINATING BRAKE PADS RENDERING BRAKING INEFFECTIVE WHEN IN MOTION MAKING IT UNABLE TO STOP QUICKLY IN AN EMERGENCY.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11011343
Notice Date: Jul 28, 2017
Recall Date: Jul 28, 2017
Grand Design Rv, Llc
Campaign: 11005291 Other
Jul 14, 2017
Defect Description:

SUSPENSION

Potential Consequences:

OUR TRAILER HAS A LIPPERT SUSPENSION ORIGINALLY WITH 7,000# AXLES THAT HAVE BEEN UPGRADED TO 8,000# AXLES JUST 4,200 MILES AGO. ONE OF THE FOUR SPRING PACKS CAME APART ON THE INTERSTATE CAUSING THE AXLE TO BECOME MISALIGNED AND NEARLY CAUSING US TO DRIVE OVER THE EDGE OF A GUARDRAIL ON A NARROW BRIDGE WITH TWO LANES AT 50MPH. THIS IS THE 3RD LIPPERT SPRING FAILURE WE HAVE HAD, BUT THE 6TH SUSPENSION FAILURE. UPON INSPECTION WE ALSO HAVE DISCOVERED THAT EACH TIME THE BRONZE BUSHINGS ARE PREMATURELY, COMPLETELY, WORN THROUGH SO THAT THERE IS NO ANTI-FRICTION SURFACE REMAINING. PICTURES ATTACHED.

Corrective Action:

OUR TRAILER HAS A LIPPERT SUSPENSION ORIGINALLY WITH 7,000# AXLES THAT HAVE BEEN UPGRADED TO 8,000# AXLES JUST 4,200 MILES AGO. ONE OF THE FOUR SPRING PACKS CAME APART ON THE INTERSTATE CAUSING THE AXLE TO BECOME MISALIGNED AND NEARLY CAUSING US TO DRIVE OVER THE EDGE OF A GUARDRAIL ON A NARROW BRIDGE WITH TWO LANES AT 50MPH. THIS IS THE 3RD LIPPERT SPRING FAILURE WE HAVE HAD, BUT THE 6TH SUSPENSION FAILURE. UPON INSPECTION WE ALSO HAVE DISCOVERED THAT EACH TIME THE BRONZE BUSHINGS ARE PREMATURELY, COMPLETELY, WORN THROUGH SO THAT THERE IS NO ANTI-FRICTION SURFACE REMAINING. PICTURES ATTACHED.

Additional Notes:

OUR TRAILER HAS A LIPPERT SUSPENSION ORIGINALLY WITH 7,000# AXLES THAT HAVE BEEN UPGRADED TO 8,000# AXLES JUST 4,200 MILES AGO. ONE OF THE FOUR SPRING PACKS CAME APART ON THE INTERSTATE CAUSING THE AXLE TO BECOME MISALIGNED AND NEARLY CAUSING US TO DRIVE OVER THE EDGE OF A GUARDRAIL ON A NARROW BRIDGE WITH TWO LANES AT 50MPH. THIS IS THE 3RD LIPPERT SPRING FAILURE WE HAVE HAD, BUT THE 6TH SUSPENSION FAILURE. UPON INSPECTION WE ALSO HAVE DISCOVERED THAT EACH TIME THE BRONZE BUSHINGS ARE PREMATURELY, COMPLETELY, WORN THROUGH SO THAT THERE IS NO ANTI-FRICTION SURFACE REMAINING. PICTURES ATTACHED.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11005291
Notice Date: Jul 14, 2017
Recall Date: Jul 14, 2017
Grand Design Rv, Llc
Campaign: 10991920 Other
May 27, 2017
Defect Description:

SERVICE BRAKES

Potential Consequences:

WE PURCHASED A BRAND NEW 2017 GRAND DESIGN SOLITUDE 310GK. UPON REVIEWING THE GRAND DESIGN OWNER'S FORUM, NUMEROUS PEOPLE REPORTED THEIR BRAKES BEING COVERED IN GREASE FROM THE LEAKING SEALS. 75% OF OWNERS POLLED IN THE FORUM REPORTED THEIR BRAKES ARE FAULTY. WE HAD OUR RV DEALER PULL THE DRUMS AND THEY REPORTED THAT ALL OF THE BRAKES ARE FAULTY AND COVERED IN GREASE. WE'RE NOW WAITING FOR THE REPAIR PARTS TO ARRIVE FROM GRAND DESIGN AND LIPPERT MFG. WE WERE SUPPOSED TO LEAVE ON A CANADIAN ROCKIES TRIP LAST WEEK. IT'S A GOOD THING WE HAD THE BRAKES CHECKED AS THIS COULD HAVE BEEN A SERIOUS PROBLEM RESULTING IN INJURY OR EVEN A FATALITY SHOULD THE BRAKES FAIL. THIS IS A 12,000 LB. 5TH WHEEL. IT'S EXTREMELY DISAPPOINTING THE GD AND LIPPERT KNOW THIS IS A SAFETY ISSUE AND HAVE NOT REPAIRED THE PROBLEM IN THE LAST 3 OR MORE YEARS. I AM ONE DISSATISFIED CUSTOMER!

Corrective Action:

WE PURCHASED A BRAND NEW 2017 GRAND DESIGN SOLITUDE 310GK. UPON REVIEWING THE GRAND DESIGN OWNER'S FORUM, NUMEROUS PEOPLE REPORTED THEIR BRAKES BEING COVERED IN GREASE FROM THE LEAKING SEALS. 75% OF OWNERS POLLED IN THE FORUM REPORTED THEIR BRAKES ARE FAULTY. WE HAD OUR RV DEALER PULL THE DRUMS AND THEY REPORTED THAT ALL OF THE BRAKES ARE FAULTY AND COVERED IN GREASE. WE'RE NOW WAITING FOR THE REPAIR PARTS TO ARRIVE FROM GRAND DESIGN AND LIPPERT MFG. WE WERE SUPPOSED TO LEAVE ON A CANADIAN ROCKIES TRIP LAST WEEK. IT'S A GOOD THING WE HAD THE BRAKES CHECKED AS THIS COULD HAVE BEEN A SERIOUS PROBLEM RESULTING IN INJURY OR EVEN A FATALITY SHOULD THE BRAKES FAIL. THIS IS A 12,000 LB. 5TH WHEEL. IT'S EXTREMELY DISAPPOINTING THE GD AND LIPPERT KNOW THIS IS A SAFETY ISSUE AND HAVE NOT REPAIRED THE PROBLEM IN THE LAST 3 OR MORE YEARS. I AM ONE DISSATISFIED CUSTOMER!

Additional Notes:

WE PURCHASED A BRAND NEW 2017 GRAND DESIGN SOLITUDE 310GK. UPON REVIEWING THE GRAND DESIGN OWNER'S FORUM, NUMEROUS PEOPLE REPORTED THEIR BRAKES BEING COVERED IN GREASE FROM THE LEAKING SEALS. 75% OF OWNERS POLLED IN THE FORUM REPORTED THEIR BRAKES ARE FAULTY. WE HAD OUR RV DEALER PULL THE DRUMS AND THEY REPORTED THAT ALL OF THE BRAKES ARE FAULTY AND COVERED IN GREASE. WE'RE NOW WAITING FOR THE REPAIR PARTS TO ARRIVE FROM GRAND DESIGN AND LIPPERT MFG. WE WERE SUPPOSED TO LEAVE ON A CANADIAN ROCKIES TRIP LAST WEEK. IT'S A GOOD THING WE HAD THE BRAKES CHECKED AS THIS COULD HAVE BEEN A SERIOUS PROBLEM RESULTING IN INJURY OR EVEN A FATALITY SHOULD THE BRAKES FAIL. THIS IS A 12,000 LB. 5TH WHEEL. IT'S EXTREMELY DISAPPOINTING THE GD AND LIPPERT KNOW THIS IS A SAFETY ISSUE AND HAVE NOT REPAIRED THE PROBLEM IN THE LAST 3 OR MORE YEARS. I AM ONE DISSATISFIED CUSTOMER!

Manufacturer: GRAND DESIGN
Mfg Campaign: 10991920
Notice Date: May 27, 2017
Recall Date: May 27, 2017
Grand Design Rv, Llc
Campaign: 10990759 Other
May 20, 2017
Defect Description:

SERVICE BRAKES

Potential Consequences:

OUR GRAND DESIGN SOLITUDE 310GK WAS MANUFACTURED IN SEP 2016. THE LCI/LIPPERT AXLES LEAKED GREASE OUT THE BACKSIDE PAST THE LIP SEAL AND GOT ALL OVER THE BRAKES AND MAGNET. NOTHING WRONG WITH THE LIP SEAL. SUSPECTED CAUSE IS OVERFILLING WITH GREASE DURING MANUFACTURING. IF YOU HAVE A GRAND DESIGN ANY MODEL MADE IN THE LAST THREE YEARS YOU BETTER PULL YOUR BRAKE DRUMS AND INSPECT. HAVE LOTS OF SHOP TOWELS...IT MAY BE A MESS. LUCKILY I WASN'T COMING DOWN SOME MOUNTAIN WITH GREASE ALL OVER MY BRAKES, SOMEBODY MAY HAVE BEEN KILLED.

Corrective Action:

OUR GRAND DESIGN SOLITUDE 310GK WAS MANUFACTURED IN SEP 2016. THE LCI/LIPPERT AXLES LEAKED GREASE OUT THE BACKSIDE PAST THE LIP SEAL AND GOT ALL OVER THE BRAKES AND MAGNET. NOTHING WRONG WITH THE LIP SEAL. SUSPECTED CAUSE IS OVERFILLING WITH GREASE DURING MANUFACTURING. IF YOU HAVE A GRAND DESIGN ANY MODEL MADE IN THE LAST THREE YEARS YOU BETTER PULL YOUR BRAKE DRUMS AND INSPECT. HAVE LOTS OF SHOP TOWELS...IT MAY BE A MESS. LUCKILY I WASN'T COMING DOWN SOME MOUNTAIN WITH GREASE ALL OVER MY BRAKES, SOMEBODY MAY HAVE BEEN KILLED.

Additional Notes:

OUR GRAND DESIGN SOLITUDE 310GK WAS MANUFACTURED IN SEP 2016. THE LCI/LIPPERT AXLES LEAKED GREASE OUT THE BACKSIDE PAST THE LIP SEAL AND GOT ALL OVER THE BRAKES AND MAGNET. NOTHING WRONG WITH THE LIP SEAL. SUSPECTED CAUSE IS OVERFILLING WITH GREASE DURING MANUFACTURING. IF YOU HAVE A GRAND DESIGN ANY MODEL MADE IN THE LAST THREE YEARS YOU BETTER PULL YOUR BRAKE DRUMS AND INSPECT. HAVE LOTS OF SHOP TOWELS...IT MAY BE A MESS. LUCKILY I WASN'T COMING DOWN SOME MOUNTAIN WITH GREASE ALL OVER MY BRAKES, SOMEBODY MAY HAVE BEEN KILLED.

Manufacturer: GRAND DESIGN
Mfg Campaign: 10990759
Notice Date: May 20, 2017
Recall Date: May 20, 2017

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