Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2013-2021 Momentum, Solitude, and Reflection recreational vehicles. A 110-volt wire in the refrigerator cabinet may be improperly secured, which could result in the wire contacting the refrigerator cooling unit, causing an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910026
Recall Date: Jan 28, 2022
Grand Design Rv, Llc
Safety Issue:
Grand Design RV (Grand Design) is recalling certain model year 2015-2016 Momentum toy haulers and Solitude recreational trailers manufactured July 8, 2014, to August 31, 2015, equipped with certain aluminum black ladders manufactured by Christianson Industries. These ladders have retractable hinges, each with a welded 'top hat' that can separate from the hinge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910008
Recall Date: Nov 21, 2016
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain model year 2015-2016 Reflection 303RLS, 308BHTS and 313RLTS, model 2016 Solitude 375RE trailers manufactured March 12, 2015, to April 6, 2015. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910003
Recall Date: Apr 10, 2015
Consumer Complaints
3 ComplaintsGrand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
ON 26 SEPTEMBER 2018, I ORDERED A SUSPENSION KIT FOR THIS TRAILER FROM WWW.ETRAILER.COM. ORDER# 106838902. THE KIT I ORDERED WAS A ROADMASTER SLIPPER SPRING KIT #RM-2570 WITH THE RM-2460 SHOCK ABSORBERS. THIS EQUIPMENT IS FOR AN AXLE THAT IS RATED AT 7,000 LB, WHICH IS WHAT THE AXLES ON MY TRAILER ARE RATED FOR. I INSTALLED THE KIT ON MY TRAILER. AFTER INSTALLING THE SPRINGS I NOTICED A TAG ON ONE OF THE SPRINGS. USING THE NUMBER FOUND ON THE TAG, E5226, I DID SOME RESEARCH ON THE INTERNET AND DISCOVERED THAT THE SPRING IS RATED FOR 3,000 LBS WHICH IS SUITABLE FOR AN AXLE THAT IS RATED FOR 6,000 LBS. ROADMASTER IS THE MANUFACTURER OF THE SPRING KIT. ETRAILER IS THE RETAILER SELLING THE KIT. MY COMPLAINT IS THAT THE SPRINGS IN THE 7,000 LB KIT ARE ONLY SUITABLE FOR 6,000 LB AXLES. PERSONS USING THE RM-2570 KIT MAY BUY THE KIT AND INSTALL IT THINKING THE EQUIPMENT THEY INSTALLED WAS SAFE. BUT IN FACT, THE SPRINGS ARE UNDERRATED FOR THEIR INTENDED USE AND THIS COULD RESULT IN SPRING FAILURE AND AN ACCIDENT. I HAVE NOTIFIED BOTH ROADMASTER AND ETRAILER, BUT IT'S AFTER HOURS AND I DON'T EXPECT TO HEAR BACK FROM THEM UNTIL THEIR OFFICES OPEN TOMORROW.
Corrective Action:
ON 26 SEPTEMBER 2018, I ORDERED A SUSPENSION KIT FOR THIS TRAILER FROM WWW.ETRAILER.COM. ORDER# 106838902. THE KIT I ORDERED WAS A ROADMASTER SLIPPER SPRING KIT #RM-2570 WITH THE RM-2460 SHOCK ABSORBERS. THIS EQUIPMENT IS FOR AN AXLE THAT IS RATED AT 7,000 LB, WHICH IS WHAT THE AXLES ON MY TRAILER ARE RATED FOR. I INSTALLED THE KIT ON MY TRAILER. AFTER INSTALLING THE SPRINGS I NOTICED A TAG ON ONE OF THE SPRINGS. USING THE NUMBER FOUND ON THE TAG, E5226, I DID SOME RESEARCH ON THE INTERNET AND DISCOVERED THAT THE SPRING IS RATED FOR 3,000 LBS WHICH IS SUITABLE FOR AN AXLE THAT IS RATED FOR 6,000 LBS. ROADMASTER IS THE MANUFACTURER OF THE SPRING KIT. ETRAILER IS THE RETAILER SELLING THE KIT. MY COMPLAINT IS THAT THE SPRINGS IN THE 7,000 LB KIT ARE ONLY SUITABLE FOR 6,000 LB AXLES. PERSONS USING THE RM-2570 KIT MAY BUY THE KIT AND INSTALL IT THINKING THE EQUIPMENT THEY INSTALLED WAS SAFE. BUT IN FACT, THE SPRINGS ARE UNDERRATED FOR THEIR INTENDED USE AND THIS COULD RESULT IN SPRING FAILURE AND AN ACCIDENT. I HAVE NOTIFIED BOTH ROADMASTER AND ETRAILER, BUT IT'S AFTER HOURS AND I DON'T EXPECT TO HEAR BACK FROM THEM UNTIL THEIR OFFICES OPEN TOMORROW.
Additional Notes:
ON 26 SEPTEMBER 2018, I ORDERED A SUSPENSION KIT FOR THIS TRAILER FROM WWW.ETRAILER.COM. ORDER# 106838902. THE KIT I ORDERED WAS A ROADMASTER SLIPPER SPRING KIT #RM-2570 WITH THE RM-2460 SHOCK ABSORBERS. THIS EQUIPMENT IS FOR AN AXLE THAT IS RATED AT 7,000 LB, WHICH IS WHAT THE AXLES ON MY TRAILER ARE RATED FOR. I INSTALLED THE KIT ON MY TRAILER. AFTER INSTALLING THE SPRINGS I NOTICED A TAG ON ONE OF THE SPRINGS. USING THE NUMBER FOUND ON THE TAG, E5226, I DID SOME RESEARCH ON THE INTERNET AND DISCOVERED THAT THE SPRING IS RATED FOR 3,000 LBS WHICH IS SUITABLE FOR AN AXLE THAT IS RATED FOR 6,000 LBS. ROADMASTER IS THE MANUFACTURER OF THE SPRING KIT. ETRAILER IS THE RETAILER SELLING THE KIT. MY COMPLAINT IS THAT THE SPRINGS IN THE 7,000 LB KIT ARE ONLY SUITABLE FOR 6,000 LB AXLES. PERSONS USING THE RM-2570 KIT MAY BUY THE KIT AND INSTALL IT THINKING THE EQUIPMENT THEY INSTALLED WAS SAFE. BUT IN FACT, THE SPRINGS ARE UNDERRATED FOR THEIR INTENDED USE AND THIS COULD RESULT IN SPRING FAILURE AND AN ACCIDENT. I HAVE NOTIFIED BOTH ROADMASTER AND ETRAILER, BUT IT'S AFTER HOURS AND I DON'T EXPECT TO HEAR BACK FROM THEM UNTIL THEIR OFFICES OPEN TOMORROW.
Mfg Campaign: 11120543
Recall Date: Aug 16, 2018
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAND NEW 2016 NEVER TOWED BY ME. TRAILER DELIVERED BY DEALER. ALL 4 BRAKES COVERED IN GREASE. WELL KNOWN PROBLEM. NO ACTION BY MANUFACTURE
Corrective Action:
BRAND NEW 2016 NEVER TOWED BY ME. TRAILER DELIVERED BY DEALER. ALL 4 BRAKES COVERED IN GREASE. WELL KNOWN PROBLEM. NO ACTION BY MANUFACTURE
Additional Notes:
BRAND NEW 2016 NEVER TOWED BY ME. TRAILER DELIVERED BY DEALER. ALL 4 BRAKES COVERED IN GREASE. WELL KNOWN PROBLEM. NO ACTION BY MANUFACTURE
Mfg Campaign: 10955388
Recall Date: Feb 18, 2017
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I PURCHASED THIS 5TH WHEEL RV NEW IN APRIL OF 2016. I HAVE TOWED IT APPROXIMATELY 800 MILES. I FIGURE THAT BETWEEN DELIVERY FROM THE FACTORY TO THE DEALER IN RAYNHAM, MA AND MY PERSONAL USE THAT THERE IS ABOUT 1700 TOTAL MILES ON THIS RV. I HAVE BEEN MONITORING THE GRAND DESIGN OWNERS FORUM AND FREQUENTLY AN ISSUE WAS DISCUSSED ABOUT GREASE APPEARING ON THE BRAKE SHOES. BEING I OWN ONE, I DECIDED TO INSPECT THIS AREA TO SEE IF GREASE WAS GETTING ON MY BRAKES. I FOUND THAT THE GREASE FROM THE WHEEL BEARINGS WAS GETTING THROUGH THE REAR SEAL AND HAD STARTED SPREADING THROUGHOUT THE BRAKE SYSTEM. GREASE ON THE BRAKES OF A 15,000 LB TOWED VEHICLE WILL HINDER THE ABILITY STOPPING, PARTICULARLY IN THE EVENT OF A SUDDEN OR EMERGENCY CONDITION. THE COMPANY THAT MANUFACTURES THE AXEL AND ASSEMBLES THE COMPONENTS ASSOCIATED WITH THE GREASE AND BRAKES ARE LIPPERT. WHEN I CONTACTED THE DEALER THAT I PURCHASED THE RV FROM THEY STATED THEY WERE AWARE OF THE ISSUE AND THAT GRAND DESIGN, RV MANUFACTURER ALONG WITH LIPPERT WERE VERY WILLING TO REPAIR THIS PROBLEM. THE REAL ISSUE I FEEL IS THAT IF THIS IS A WELL-KNOWN PROBLEM, AND THE COMPANY IS WILLING TO FIX IT, IT IS VERY POSSIBLE THAT OWNERS RV'S WITH THE LIPPERT AXEL SYSTEM MAY NOT KNOW THERE IS A PENDING PROBLEM IF THEY DON'T HAVE FORUM ACCESS OR HAVE NOT BEEN NOTIFIED BY THE RV MANUFACTURER OF THIS PROBLEM. WHAT DOES IT TAKE TO "ENCOURAGE" THE MANUFACTURER TO MAKE A SINCERE RECALL NOTIFICATION SO THERE DOES NOT HAVE TO HAVE A DEATH OR LAWSUIT INVOLVED. I WAS NOT OTHERWISE INJURED BY THIS CONDITION, JUST INCONVENIENCED.
Corrective Action:
I PURCHASED THIS 5TH WHEEL RV NEW IN APRIL OF 2016. I HAVE TOWED IT APPROXIMATELY 800 MILES. I FIGURE THAT BETWEEN DELIVERY FROM THE FACTORY TO THE DEALER IN RAYNHAM, MA AND MY PERSONAL USE THAT THERE IS ABOUT 1700 TOTAL MILES ON THIS RV. I HAVE BEEN MONITORING THE GRAND DESIGN OWNERS FORUM AND FREQUENTLY AN ISSUE WAS DISCUSSED ABOUT GREASE APPEARING ON THE BRAKE SHOES. BEING I OWN ONE, I DECIDED TO INSPECT THIS AREA TO SEE IF GREASE WAS GETTING ON MY BRAKES. I FOUND THAT THE GREASE FROM THE WHEEL BEARINGS WAS GETTING THROUGH THE REAR SEAL AND HAD STARTED SPREADING THROUGHOUT THE BRAKE SYSTEM. GREASE ON THE BRAKES OF A 15,000 LB TOWED VEHICLE WILL HINDER THE ABILITY STOPPING, PARTICULARLY IN THE EVENT OF A SUDDEN OR EMERGENCY CONDITION. THE COMPANY THAT MANUFACTURES THE AXEL AND ASSEMBLES THE COMPONENTS ASSOCIATED WITH THE GREASE AND BRAKES ARE LIPPERT. WHEN I CONTACTED THE DEALER THAT I PURCHASED THE RV FROM THEY STATED THEY WERE AWARE OF THE ISSUE AND THAT GRAND DESIGN, RV MANUFACTURER ALONG WITH LIPPERT WERE VERY WILLING TO REPAIR THIS PROBLEM. THE REAL ISSUE I FEEL IS THAT IF THIS IS A WELL-KNOWN PROBLEM, AND THE COMPANY IS WILLING TO FIX IT, IT IS VERY POSSIBLE THAT OWNERS RV'S WITH THE LIPPERT AXEL SYSTEM MAY NOT KNOW THERE IS A PENDING PROBLEM IF THEY DON'T HAVE FORUM ACCESS OR HAVE NOT BEEN NOTIFIED BY THE RV MANUFACTURER OF THIS PROBLEM. WHAT DOES IT TAKE TO "ENCOURAGE" THE MANUFACTURER TO MAKE A SINCERE RECALL NOTIFICATION SO THERE DOES NOT HAVE TO HAVE A DEATH OR LAWSUIT INVOLVED. I WAS NOT OTHERWISE INJURED BY THIS CONDITION, JUST INCONVENIENCED.
Additional Notes:
I PURCHASED THIS 5TH WHEEL RV NEW IN APRIL OF 2016. I HAVE TOWED IT APPROXIMATELY 800 MILES. I FIGURE THAT BETWEEN DELIVERY FROM THE FACTORY TO THE DEALER IN RAYNHAM, MA AND MY PERSONAL USE THAT THERE IS ABOUT 1700 TOTAL MILES ON THIS RV. I HAVE BEEN MONITORING THE GRAND DESIGN OWNERS FORUM AND FREQUENTLY AN ISSUE WAS DISCUSSED ABOUT GREASE APPEARING ON THE BRAKE SHOES. BEING I OWN ONE, I DECIDED TO INSPECT THIS AREA TO SEE IF GREASE WAS GETTING ON MY BRAKES. I FOUND THAT THE GREASE FROM THE WHEEL BEARINGS WAS GETTING THROUGH THE REAR SEAL AND HAD STARTED SPREADING THROUGHOUT THE BRAKE SYSTEM. GREASE ON THE BRAKES OF A 15,000 LB TOWED VEHICLE WILL HINDER THE ABILITY STOPPING, PARTICULARLY IN THE EVENT OF A SUDDEN OR EMERGENCY CONDITION. THE COMPANY THAT MANUFACTURES THE AXEL AND ASSEMBLES THE COMPONENTS ASSOCIATED WITH THE GREASE AND BRAKES ARE LIPPERT. WHEN I CONTACTED THE DEALER THAT I PURCHASED THE RV FROM THEY STATED THEY WERE AWARE OF THE ISSUE AND THAT GRAND DESIGN, RV MANUFACTURER ALONG WITH LIPPERT WERE VERY WILLING TO REPAIR THIS PROBLEM. THE REAL ISSUE I FEEL IS THAT IF THIS IS A WELL-KNOWN PROBLEM, AND THE COMPANY IS WILLING TO FIX IT, IT IS VERY POSSIBLE THAT OWNERS RV'S WITH THE LIPPERT AXEL SYSTEM MAY NOT KNOW THERE IS A PENDING PROBLEM IF THEY DON'T HAVE FORUM ACCESS OR HAVE NOT BEEN NOTIFIED BY THE RV MANUFACTURER OF THIS PROBLEM. WHAT DOES IT TAKE TO "ENCOURAGE" THE MANUFACTURER TO MAKE A SINCERE RECALL NOTIFICATION SO THERE DOES NOT HAVE TO HAVE A DEATH OR LAWSUIT INVOLVED. I WAS NOT OTHERWISE INJURED BY THIS CONDITION, JUST INCONVENIENCED.
Mfg Campaign: 10949530
Recall Date: Feb 4, 2017
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury