Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2024 Reflection travel trailers. The electrical wiring may be missing over current circuit protection.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910044
Recall Date: Jul 9, 2024
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2024 Reflection travel trailers. The electrical plug blade openings (narrow hot blade and wider neutral blade) may be reversed on one of the two receptacle outlet faces, which can cause outlet failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910041
Recall Date: Nov 22, 2023
Consumer Complaints
6 ComplaintsGrand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Trailer is equipped with the Lippert ABS brake system. During final review of issues covered by warranty at the Dealer (General RV in Birch Run MI) the dealer recommended a wheel bearing re grease which I agreed to. During this procedure the left rear brakes were noted as totally worn out and the brake drum had a significant crack due to excessive heat from the dragging brake. This trailer has approx. 8000 mi of towing. As of now root cause has not been determined but if I had not opted for the wheel bearing grease service the problem would not have been discovered. Failure of the cracked drum could have caused wheel lockup and led to a loss of control. There was no indication of a problem when driving
Corrective Action:
Trailer is equipped with the Lippert ABS brake system. During final review of issues covered by warranty at the Dealer (General RV in Birch Run MI) the dealer recommended a wheel bearing re grease which I agreed to. During this procedure the left rear brakes were noted as totally worn out and the brake drum had a significant crack due to excessive heat from the dragging brake. This trailer has approx. 8000 mi of towing. As of now root cause has not been determined but if I had not opted for the wheel bearing grease service the problem would not have been discovered. Failure of the cracked drum could have caused wheel lockup and led to a loss of control. There was no indication of a problem when driving
Additional Notes:
Trailer is equipped with the Lippert ABS brake system. During final review of issues covered by warranty at the Dealer (General RV in Birch Run MI) the dealer recommended a wheel bearing re grease which I agreed to. During this procedure the left rear brakes were noted as totally worn out and the brake drum had a significant crack due to excessive heat from the dragging brake. This trailer has approx. 8000 mi of towing. As of now root cause has not been determined but if I had not opted for the wheel bearing grease service the problem would not have been discovered. Failure of the cracked drum could have caused wheel lockup and led to a loss of control. There was no indication of a problem when driving
Mfg Campaign: 11649902
Recall Date: Mar 22, 2025
Grand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The entire rear section/walls of the camper have lifted and separated from the main frame. A licensed RV specialist has inspected the unit, and determined the main frame has severe issues and the unit should not be used or moved. There were several warning signs brought to the attention of Grand Design but they dismissed it as being within 'tolerance'. I'm a licensed contractor of 39 years and proved to them there is a major issue, but even their own service response technician dismissed it as being in 'tolerance'. Now it has turned into a catastrophic failure. I demanded Grand Design come and take it away. I let them know it has major failure and is a safety hazard, they sent a driver to tow it back to their factory, I even let the driver know it should not be towed because the entire body at the rear has separated from the frame and could detach causing further risk to him and others. They didn't care, and away it went. Mine isn't the only one. There are several other I found out about that the body was detaching from the frame.
Corrective Action:
The entire rear section/walls of the camper have lifted and separated from the main frame. A licensed RV specialist has inspected the unit, and determined the main frame has severe issues and the unit should not be used or moved. There were several warning signs brought to the attention of Grand Design but they dismissed it as being within 'tolerance'. I'm a licensed contractor of 39 years and proved to them there is a major issue, but even their own service response technician dismissed it as being in 'tolerance'. Now it has turned into a catastrophic failure. I demanded Grand Design come and take it away. I let them know it has major failure and is a safety hazard, they sent a driver to tow it back to their factory, I even let the driver know it should not be towed because the entire body at the rear has separated from the frame and could detach causing further risk to him and others. They didn't care, and away it went. Mine isn't the only one. There are several other I found out about that the body was detaching from the frame.
Additional Notes:
The entire rear section/walls of the camper have lifted and separated from the main frame. A licensed RV specialist has inspected the unit, and determined the main frame has severe issues and the unit should not be used or moved. There were several warning signs brought to the attention of Grand Design but they dismissed it as being within 'tolerance'. I'm a licensed contractor of 39 years and proved to them there is a major issue, but even their own service response technician dismissed it as being in 'tolerance'. Now it has turned into a catastrophic failure. I demanded Grand Design come and take it away. I let them know it has major failure and is a safety hazard, they sent a driver to tow it back to their factory, I even let the driver know it should not be towed because the entire body at the rear has separated from the frame and could detach causing further risk to him and others. They didn't care, and away it went. Mine isn't the only one. There are several other I found out about that the body was detaching from the frame.
Mfg Campaign: 11587981
Recall Date: May 10, 2024
Grand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The entire rear section/walls of the camper have lifted and separated from the main frame. A licensed RV specialist has inspected the unit, and determined the main frame has severe issues and the unit should not be used or moved. There were several warning signs brought to the attention of Grand Design but they dismissed it as being within 'tolerance'. I'm a licensed contractor of 39 years and proved to them there is a major issue, but even their own service response technician dismissed it as being in 'tolerance'. Now it has turned into a catastrophic failure. I demanded Grand Design come and take it away. I let them know it has major failure and is a safety hazard, they sent a driver to tow it back to their factory, I even let the driver know it should not be towed because the entire body at the rear has separated from the frame and could detach causing further risk to him and others. They didn't care, and away it went. Mine isn't the only one. There are several other I found out about that the body was detaching from the frame.
Corrective Action:
The entire rear section/walls of the camper have lifted and separated from the main frame. A licensed RV specialist has inspected the unit, and determined the main frame has severe issues and the unit should not be used or moved. There were several warning signs brought to the attention of Grand Design but they dismissed it as being within 'tolerance'. I'm a licensed contractor of 39 years and proved to them there is a major issue, but even their own service response technician dismissed it as being in 'tolerance'. Now it has turned into a catastrophic failure. I demanded Grand Design come and take it away. I let them know it has major failure and is a safety hazard, they sent a driver to tow it back to their factory, I even let the driver know it should not be towed because the entire body at the rear has separated from the frame and could detach causing further risk to him and others. They didn't care, and away it went. Mine isn't the only one. There are several other I found out about that the body was detaching from the frame.
Additional Notes:
The entire rear section/walls of the camper have lifted and separated from the main frame. A licensed RV specialist has inspected the unit, and determined the main frame has severe issues and the unit should not be used or moved. There were several warning signs brought to the attention of Grand Design but they dismissed it as being within 'tolerance'. I'm a licensed contractor of 39 years and proved to them there is a major issue, but even their own service response technician dismissed it as being in 'tolerance'. Now it has turned into a catastrophic failure. I demanded Grand Design come and take it away. I let them know it has major failure and is a safety hazard, they sent a driver to tow it back to their factory, I even let the driver know it should not be towed because the entire body at the rear has separated from the frame and could detach causing further risk to him and others. They didn't care, and away it went. Mine isn't the only one. There are several other I found out about that the body was detaching from the frame.
Mfg Campaign: 11587981
Recall Date: May 10, 2024
Grand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Took delivery of this new 2024 on [XXX], 2024. There has been a know problem with the rear stabilizing jacks being installed too long. Lippert is the manufacture of the jacks and their specifications require that the rear jacks be at least 7" from the ground in travel mode. Mine measure 3-5" from the ground when attached to the truck and level. This creates a a dangerous issue if a jack strikes the ground during travel and comes loose. It was conveyed to me that Grand Design made changes to this by installing a shorter rear jack system beginning in March of this year which did not happen on this unit. This is the correspondence with the dealer that I purchased from when I inquired about the potential jack issue prior to the sale. .................. We just spoke with our Reflection Rep and he says that Lippert has taken care of the jack issues and there shouldn't be anything for you to worry about concerning them. If you have any other questions in the meantime, let me know! Thanks, Jordan Land INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Took delivery of this new 2024 on [XXX], 2024. There has been a know problem with the rear stabilizing jacks being installed too long. Lippert is the manufacture of the jacks and their specifications require that the rear jacks be at least 7" from the ground in travel mode. Mine measure 3-5" from the ground when attached to the truck and level. This creates a a dangerous issue if a jack strikes the ground during travel and comes loose. It was conveyed to me that Grand Design made changes to this by installing a shorter rear jack system beginning in March of this year which did not happen on this unit. This is the correspondence with the dealer that I purchased from when I inquired about the potential jack issue prior to the sale. .................. We just spoke with our Reflection Rep and he says that Lippert has taken care of the jack issues and there shouldn't be anything for you to worry about concerning them. If you have any other questions in the meantime, let me know! Thanks, Jordan Land INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Took delivery of this new 2024 on [XXX], 2024. There has been a know problem with the rear stabilizing jacks being installed too long. Lippert is the manufacture of the jacks and their specifications require that the rear jacks be at least 7" from the ground in travel mode. Mine measure 3-5" from the ground when attached to the truck and level. This creates a a dangerous issue if a jack strikes the ground during travel and comes loose. It was conveyed to me that Grand Design made changes to this by installing a shorter rear jack system beginning in March of this year which did not happen on this unit. This is the correspondence with the dealer that I purchased from when I inquired about the potential jack issue prior to the sale. .................. We just spoke with our Reflection Rep and he says that Lippert has taken care of the jack issues and there shouldn't be anything for you to worry about concerning them. If you have any other questions in the meantime, let me know! Thanks, Jordan Land INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11587162
Recall Date: May 6, 2024
Grand Design Rv, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The camper does not have a GFCI receptacle within the camper. It does have a GFCI breaker. Unfortunately, the GFCI breaker is not easily accessible because you have to remove a couch before you can access the breaker. That does not follow ANSI code.
Corrective Action:
The camper does not have a GFCI receptacle within the camper. It does have a GFCI breaker. Unfortunately, the GFCI breaker is not easily accessible because you have to remove a couch before you can access the breaker. That does not follow ANSI code.
Additional Notes:
The camper does not have a GFCI receptacle within the camper. It does have a GFCI breaker. Unfortunately, the GFCI breaker is not easily accessible because you have to remove a couch before you can access the breaker. That does not follow ANSI code.
Mfg Campaign: 11578993
Recall Date: Mar 22, 2024
Grand Design Rv, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Each trailer must have rear impact guards (bumpers) or other devices that prevent another vehicle from riding underneath. https://csa.fmcsa.dot.gov › MyFiles 5.1.9 Rear-End Protection (393.86) - CSA Compliance, Safety My trailer does not have a rear bumper.
Corrective Action:
Each trailer must have rear impact guards (bumpers) or other devices that prevent another vehicle from riding underneath. https://csa.fmcsa.dot.gov › MyFiles 5.1.9 Rear-End Protection (393.86) - CSA Compliance, Safety My trailer does not have a rear bumper.
Additional Notes:
Each trailer must have rear impact guards (bumpers) or other devices that prevent another vehicle from riding underneath. https://csa.fmcsa.dot.gov › MyFiles 5.1.9 Rear-End Protection (393.86) - CSA Compliance, Safety My trailer does not have a rear bumper.
Mfg Campaign: 11578999
Recall Date: Mar 22, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury