Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2013-2021 Momentum, Solitude, and Reflection recreational vehicles. A 110-volt wire in the refrigerator cabinet may be improperly secured, which could result in the wire contacting the refrigerator cooling unit, causing an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910026
Recall Date: Jan 28, 2022
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC is recalling certain 2018-2019 Reflection fifth wheel trailers, models 28BH and 29RS. The circuit for the power converter does not have over-current protection.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910017
Recall Date: Oct 30, 2018
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2019 Grand Design Reflection travel trailers, models 285BHTS, 287RLTS and 297RSTS. The wires to the 50 amp mini-breaker may be installed incorrectly, leaving the circuit unprotected.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910016
Recall Date: Oct 16, 2018
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2019 Grand Design Reflection, Imagine and Transcend travel trailers. These axles may be missing inner bearings on the hubs, which can cause the bearing to burnout or cause the hub to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910015
Recall Date: Sep 24, 2018
Grand Design Rv, Llc
Safety Issue:
Grand Design RV (Grand Design) is recalling certain 2019 Grand Design Reflection travel trailers, model 295RL. The outside 110V outlet was not correctly wired to a ground-fault (GFI) protected circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 900014
Recall Date: Sep 14, 2018
Consumer Complaints
10 ComplaintsGrand Design Rv, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Excessive movement of 5th wheel pin box as a result of cracked frame supporting it. This is the only point of attachment between the tow vehicle and the trailer. Complete failure could lead to uncontrolled detachment of trailer resulting in serious damage, injury or death. Grand Design inspected range of motion of the rear of the pin box on Feb 9, 2025 and deemed it not an issue. However, the front attachment point has a complete crack through the supporting beam which they will not address.
Corrective Action:
Excessive movement of 5th wheel pin box as a result of cracked frame supporting it. This is the only point of attachment between the tow vehicle and the trailer. Complete failure could lead to uncontrolled detachment of trailer resulting in serious damage, injury or death. Grand Design inspected range of motion of the rear of the pin box on Feb 9, 2025 and deemed it not an issue. However, the front attachment point has a complete crack through the supporting beam which they will not address.
Additional Notes:
Excessive movement of 5th wheel pin box as a result of cracked frame supporting it. This is the only point of attachment between the tow vehicle and the trailer. Complete failure could lead to uncontrolled detachment of trailer resulting in serious damage, injury or death. Grand Design inspected range of motion of the rear of the pin box on Feb 9, 2025 and deemed it not an issue. However, the front attachment point has a complete crack through the supporting beam which they will not address.
Mfg Campaign: 11643206
Recall Date: Feb 17, 2025
Grand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
In April 2023 during an inspection to correct a misalignment of my 2019 5th wheel trailer's dual axles, it was discovered by the servicing shop (Straight Line Suspension, Mesa AZ) that the left rear spring hanger had failed causing one of the axles to become misaligned. Straight Line informed me that this was a very unusual situation but we assumed it was a one off situation which was then corrected by Straight Line. On September 24, 2023 while traveling on Interstate 40 in western Arizona several vehicles blew their horns at me and indicated that I should pull off to the side of the road. As I slowed down and began to get out of the active lane I heard a tire blowout. After stopping on the side of I-40 I discovered that the blowout was a result of the right rear spring hanger had broken apart and subsequently hitting the inside of my right rear tire and totally destroying it. At this point the rear of the spring and axle was no longer connected to the chassis. I contacted a towing company who had to chain up the floating axle in order to tow me to the nearest exit. After I located a mobil welder to temporarily patch the broken hanger and was able to limp home with my trailer. I contacted Grand Design and they informed me that since it was over 1 year since I bought the new trailer from them it was out of warranty but suggested that I contact Lippert Components who was the OEM of the defective chassis and spring hanger. Since there are a total of 3 hangers on each side I asked that they pay to replace the broken one plus the other 4 that had not yet broken off. They asked that I get an estimate to replace the broken hanger and the other hanger that I already replaced 5 months earlier. They refused my request to replace the total of 5 hangers that were still part of their original build. If additional hangers had broken loose at that time it is likely that 1 or 2 axles could have broken free from the trailer and possibly cause a catastrophic situation.
Corrective Action:
In April 2023 during an inspection to correct a misalignment of my 2019 5th wheel trailer's dual axles, it was discovered by the servicing shop (Straight Line Suspension, Mesa AZ) that the left rear spring hanger had failed causing one of the axles to become misaligned. Straight Line informed me that this was a very unusual situation but we assumed it was a one off situation which was then corrected by Straight Line. On September 24, 2023 while traveling on Interstate 40 in western Arizona several vehicles blew their horns at me and indicated that I should pull off to the side of the road. As I slowed down and began to get out of the active lane I heard a tire blowout. After stopping on the side of I-40 I discovered that the blowout was a result of the right rear spring hanger had broken apart and subsequently hitting the inside of my right rear tire and totally destroying it. At this point the rear of the spring and axle was no longer connected to the chassis. I contacted a towing company who had to chain up the floating axle in order to tow me to the nearest exit. After I located a mobil welder to temporarily patch the broken hanger and was able to limp home with my trailer. I contacted Grand Design and they informed me that since it was over 1 year since I bought the new trailer from them it was out of warranty but suggested that I contact Lippert Components who was the OEM of the defective chassis and spring hanger. Since there are a total of 3 hangers on each side I asked that they pay to replace the broken one plus the other 4 that had not yet broken off. They asked that I get an estimate to replace the broken hanger and the other hanger that I already replaced 5 months earlier. They refused my request to replace the total of 5 hangers that were still part of their original build. If additional hangers had broken loose at that time it is likely that 1 or 2 axles could have broken free from the trailer and possibly cause a catastrophic situation.
Additional Notes:
In April 2023 during an inspection to correct a misalignment of my 2019 5th wheel trailer's dual axles, it was discovered by the servicing shop (Straight Line Suspension, Mesa AZ) that the left rear spring hanger had failed causing one of the axles to become misaligned. Straight Line informed me that this was a very unusual situation but we assumed it was a one off situation which was then corrected by Straight Line. On September 24, 2023 while traveling on Interstate 40 in western Arizona several vehicles blew their horns at me and indicated that I should pull off to the side of the road. As I slowed down and began to get out of the active lane I heard a tire blowout. After stopping on the side of I-40 I discovered that the blowout was a result of the right rear spring hanger had broken apart and subsequently hitting the inside of my right rear tire and totally destroying it. At this point the rear of the spring and axle was no longer connected to the chassis. I contacted a towing company who had to chain up the floating axle in order to tow me to the nearest exit. After I located a mobil welder to temporarily patch the broken hanger and was able to limp home with my trailer. I contacted Grand Design and they informed me that since it was over 1 year since I bought the new trailer from them it was out of warranty but suggested that I contact Lippert Components who was the OEM of the defective chassis and spring hanger. Since there are a total of 3 hangers on each side I asked that they pay to replace the broken one plus the other 4 that had not yet broken off. They asked that I get an estimate to replace the broken hanger and the other hanger that I already replaced 5 months earlier. They refused my request to replace the total of 5 hangers that were still part of their original build. If additional hangers had broken loose at that time it is likely that 1 or 2 axles could have broken free from the trailer and possibly cause a catastrophic situation.
Mfg Campaign: 11554661
Recall Date: Nov 11, 2023
Grand Design Rv, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Grand Design Reflection RV. The contact stated that while driving approximately 30 MPH, the RV drove over a slight ditch in the road and a loud clunking noise was heard. After stopping to inspect the RV, the contact discovered that the front frame of the RV had failed and was bent due to metal fatigue. The RV was taken to the local welder who re-welded the front frame, and the RV was repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 30,000.
Corrective Action:
The contact owns a 2019 Grand Design Reflection RV. The contact stated that while driving approximately 30 MPH, the RV drove over a slight ditch in the road and a loud clunking noise was heard. After stopping to inspect the RV, the contact discovered that the front frame of the RV had failed and was bent due to metal fatigue. The RV was taken to the local welder who re-welded the front frame, and the RV was repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 30,000.
Additional Notes:
The contact owns a 2019 Grand Design Reflection RV. The contact stated that while driving approximately 30 MPH, the RV drove over a slight ditch in the road and a loud clunking noise was heard. After stopping to inspect the RV, the contact discovered that the front frame of the RV had failed and was bent due to metal fatigue. The RV was taken to the local welder who re-welded the front frame, and the RV was repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 30,000.
Mfg Campaign: 11548368
Recall Date: Oct 5, 2023
Grand Design Rv, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Grand Design Recreational Reflection. The contact stated that there were wires located underneath one of the slide out beds. While sliding out the bed, the bed rubbed against the wire and caused the wires to short circuit. The contact lost power to certain lights located in the bedroom due to the design. The contact called an independent mechanic who redirected the wires from underneath the slide out bed. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 6,000.
Corrective Action:
The contact owns a 2019 Grand Design Recreational Reflection. The contact stated that there were wires located underneath one of the slide out beds. While sliding out the bed, the bed rubbed against the wire and caused the wires to short circuit. The contact lost power to certain lights located in the bedroom due to the design. The contact called an independent mechanic who redirected the wires from underneath the slide out bed. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 6,000.
Additional Notes:
The contact owns a 2019 Grand Design Recreational Reflection. The contact stated that there were wires located underneath one of the slide out beds. While sliding out the bed, the bed rubbed against the wire and caused the wires to short circuit. The contact lost power to certain lights located in the bedroom due to the design. The contact called an independent mechanic who redirected the wires from underneath the slide out bed. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 6,000.
Mfg Campaign: 11420141
Recall Date: Jun 8, 2021
Grand Design Rv, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE AN UNSAFE AND POTENTIALLY DANGEROUS WIRING PROBLEM ON MY RV. THE HEATER AND THE REFRIGERATOR ARE WIRED ON THE SAME CIRCUIT BREAKER (SPLICED TOGETHER). WHEN THE HEATER TURNS ON, THE FRIDGE POWER FLASHES ON AND OFF FOR A MOMENT UNTIL THE HEATER IS RUNNING NORMALLY. THIS KIND OF SURGE ON THE CIRCUIT IS UNSAFE AND CAN CAUSE DAMAGE TO OTHER ELECTRICAL COMPONENTS AND/OR FIRE. THE CONTROL BOARD FOR THE FRIDGE HAS ALREADY BEEN REPLACED AS PER BISH'S RV. I HAVE NOTIFIED GRAND DESIGN ABOUT THIS IN A SURVEY (04/2019). SHORTLY AFTER THAT, I RECEIVED AN EMAIL FROM [XXX] ASKING ABOUT MY CONCERNS (04/10/2019) I DESCRIBED IN THE SURVEY. I ALSO RECEIVED A PHONE CALL FROM GRAND DESIGN, I BELIEVE ON 04/11/2019. I SPOKE WITH THIS REPRESENTATIVE AND EXPLAINED THE WIRING ISSUE AND TOLD HIM THAT I THOUGHT IT WAS WIRED ON THE SAME CIRCUIT BREAKER. HE INFORMED ME THAT THEY DO NOT WIRE THEIR RV'S IN SUCH A WAY AND STATED THAT, I MUST HAVE BEEN HIT BY LIGHTNING THAT CAUSED THE ISSUE. BISH'S RV TRIED TO GET GRAND DESIGN TO APPROVE THE ELECTRICAL WORK AS WARRANTY. GRAND DESIGN REFUSED TWICE (ON THE SAME DATE OF 05/02/2019). GRAND DESIGN STATED THAT THE HEATER AND FRIDGE DO NOT DRAW MORE THAN 15 AMPS WHILE RUNNING SIMULTANEOUSLY. I BELIEVE THEY ARE FORGETTING THE PEAK AMPERAGE AT START UP THAT IS CAUSING THIS ISSUE. I BELIEVE THIS ISSUE HAS POTENTIAL TO CAUSE SEVERE INJURY AND EVEN DEATH, UNLESS IT IS PROPERLY RESOLVED. IT HAS ALREADY CAUSED A PREMATURE FAILURE OF THE FRIDGE CONTROL BOARD. AS PER THE NATIONAL ELECTRICAL CODE ARTICLE 551 STATES THAT AN RV MUST COMPLY WITH ALL OF THE OTHER REQUIREMENTS IF IT HAS A POWER SOURCE THAT IS 120V, 120/208V, OR 120/240V [551.4]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
I HAVE AN UNSAFE AND POTENTIALLY DANGEROUS WIRING PROBLEM ON MY RV. THE HEATER AND THE REFRIGERATOR ARE WIRED ON THE SAME CIRCUIT BREAKER (SPLICED TOGETHER). WHEN THE HEATER TURNS ON, THE FRIDGE POWER FLASHES ON AND OFF FOR A MOMENT UNTIL THE HEATER IS RUNNING NORMALLY. THIS KIND OF SURGE ON THE CIRCUIT IS UNSAFE AND CAN CAUSE DAMAGE TO OTHER ELECTRICAL COMPONENTS AND/OR FIRE. THE CONTROL BOARD FOR THE FRIDGE HAS ALREADY BEEN REPLACED AS PER BISH'S RV. I HAVE NOTIFIED GRAND DESIGN ABOUT THIS IN A SURVEY (04/2019). SHORTLY AFTER THAT, I RECEIVED AN EMAIL FROM [XXX] ASKING ABOUT MY CONCERNS (04/10/2019) I DESCRIBED IN THE SURVEY. I ALSO RECEIVED A PHONE CALL FROM GRAND DESIGN, I BELIEVE ON 04/11/2019. I SPOKE WITH THIS REPRESENTATIVE AND EXPLAINED THE WIRING ISSUE AND TOLD HIM THAT I THOUGHT IT WAS WIRED ON THE SAME CIRCUIT BREAKER. HE INFORMED ME THAT THEY DO NOT WIRE THEIR RV'S IN SUCH A WAY AND STATED THAT, I MUST HAVE BEEN HIT BY LIGHTNING THAT CAUSED THE ISSUE. BISH'S RV TRIED TO GET GRAND DESIGN TO APPROVE THE ELECTRICAL WORK AS WARRANTY. GRAND DESIGN REFUSED TWICE (ON THE SAME DATE OF 05/02/2019). GRAND DESIGN STATED THAT THE HEATER AND FRIDGE DO NOT DRAW MORE THAN 15 AMPS WHILE RUNNING SIMULTANEOUSLY. I BELIEVE THEY ARE FORGETTING THE PEAK AMPERAGE AT START UP THAT IS CAUSING THIS ISSUE. I BELIEVE THIS ISSUE HAS POTENTIAL TO CAUSE SEVERE INJURY AND EVEN DEATH, UNLESS IT IS PROPERLY RESOLVED. IT HAS ALREADY CAUSED A PREMATURE FAILURE OF THE FRIDGE CONTROL BOARD. AS PER THE NATIONAL ELECTRICAL CODE ARTICLE 551 STATES THAT AN RV MUST COMPLY WITH ALL OF THE OTHER REQUIREMENTS IF IT HAS A POWER SOURCE THAT IS 120V, 120/208V, OR 120/240V [551.4]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
I HAVE AN UNSAFE AND POTENTIALLY DANGEROUS WIRING PROBLEM ON MY RV. THE HEATER AND THE REFRIGERATOR ARE WIRED ON THE SAME CIRCUIT BREAKER (SPLICED TOGETHER). WHEN THE HEATER TURNS ON, THE FRIDGE POWER FLASHES ON AND OFF FOR A MOMENT UNTIL THE HEATER IS RUNNING NORMALLY. THIS KIND OF SURGE ON THE CIRCUIT IS UNSAFE AND CAN CAUSE DAMAGE TO OTHER ELECTRICAL COMPONENTS AND/OR FIRE. THE CONTROL BOARD FOR THE FRIDGE HAS ALREADY BEEN REPLACED AS PER BISH'S RV. I HAVE NOTIFIED GRAND DESIGN ABOUT THIS IN A SURVEY (04/2019). SHORTLY AFTER THAT, I RECEIVED AN EMAIL FROM [XXX] ASKING ABOUT MY CONCERNS (04/10/2019) I DESCRIBED IN THE SURVEY. I ALSO RECEIVED A PHONE CALL FROM GRAND DESIGN, I BELIEVE ON 04/11/2019. I SPOKE WITH THIS REPRESENTATIVE AND EXPLAINED THE WIRING ISSUE AND TOLD HIM THAT I THOUGHT IT WAS WIRED ON THE SAME CIRCUIT BREAKER. HE INFORMED ME THAT THEY DO NOT WIRE THEIR RV'S IN SUCH A WAY AND STATED THAT, I MUST HAVE BEEN HIT BY LIGHTNING THAT CAUSED THE ISSUE. BISH'S RV TRIED TO GET GRAND DESIGN TO APPROVE THE ELECTRICAL WORK AS WARRANTY. GRAND DESIGN REFUSED TWICE (ON THE SAME DATE OF 05/02/2019). GRAND DESIGN STATED THAT THE HEATER AND FRIDGE DO NOT DRAW MORE THAN 15 AMPS WHILE RUNNING SIMULTANEOUSLY. I BELIEVE THEY ARE FORGETTING THE PEAK AMPERAGE AT START UP THAT IS CAUSING THIS ISSUE. I BELIEVE THIS ISSUE HAS POTENTIAL TO CAUSE SEVERE INJURY AND EVEN DEATH, UNLESS IT IS PROPERLY RESOLVED. IT HAS ALREADY CAUSED A PREMATURE FAILURE OF THE FRIDGE CONTROL BOARD. AS PER THE NATIONAL ELECTRICAL CODE ARTICLE 551 STATES THAT AN RV MUST COMPLY WITH ALL OF THE OTHER REQUIREMENTS IF IT HAS A POWER SOURCE THAT IS 120V, 120/208V, OR 120/240V [551.4]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11330508
Recall Date: Jun 24, 2020
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GRAND DESIGN REFLECTION TRAILER EQUIPPED WITH SELF ADJUSTING BRAKES. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH SMOKE WAS PRESENT COMING FROM THE FRONT DRIVER SIDE AXLE. UPON INSPECTION IT WAS DISCOVERED THAT THE BRAKES WERE VERY HOT AND SMOKING. THE TRAILER WAS TAKEN TO THE LOCAL DEALER BRETZ RV & MARINE (2999 OLD HARDIN RD BILLING, MT 59101) THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 1,500. *BF CONSUMER STATED AXLE COMPANY PAID TO FIX TRAILER.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 GRAND DESIGN REFLECTION TRAILER EQUIPPED WITH SELF ADJUSTING BRAKES. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH SMOKE WAS PRESENT COMING FROM THE FRONT DRIVER SIDE AXLE. UPON INSPECTION IT WAS DISCOVERED THAT THE BRAKES WERE VERY HOT AND SMOKING. THE TRAILER WAS TAKEN TO THE LOCAL DEALER BRETZ RV & MARINE (2999 OLD HARDIN RD BILLING, MT 59101) THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 1,500. *BF CONSUMER STATED AXLE COMPANY PAID TO FIX TRAILER.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 GRAND DESIGN REFLECTION TRAILER EQUIPPED WITH SELF ADJUSTING BRAKES. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH SMOKE WAS PRESENT COMING FROM THE FRONT DRIVER SIDE AXLE. UPON INSPECTION IT WAS DISCOVERED THAT THE BRAKES WERE VERY HOT AND SMOKING. THE TRAILER WAS TAKEN TO THE LOCAL DEALER BRETZ RV & MARINE (2999 OLD HARDIN RD BILLING, MT 59101) THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 1,500. *BF CONSUMER STATED AXLE COMPANY PAID TO FIX TRAILER.*JB
Mfg Campaign: 11327697
Recall Date: Jun 8, 2020
Grand Design Rv, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
OUR 2019 GRAND DESIGN REFLECTION 290BH HAS A TURNING POINT HITCH. THE TURNING POINT HITCH IS DESIGNED SO THAT YOU CAN TOW THE 5TH WHEEL BEHIND A SHORT BED TRUCK WITHOUT A SLIDER HITCH. WHILE TOWING OUR TRAILER AT ABOUT 50 MPH AND APPROACHING A CURVE THE UNIVERSAL WEDGE CAME LOOSE IN OUR HITCH WHICH MADE THE HITCH TURN AT BOTH POINTS. THIS CAUSED OUR TRAILER TO HIT OUR HIT OUR TRUCK. LUCKILY WE TOW THIS 1/2 TON RATED TRAILER WITH A 1 TON TRUCK AND WE WERE ABLE TO WITHSTAND THE IMPACT OF THE HIT. WE WERE NOT THROWN OFF THE ROAD AND WE WERE ABLE TO PULL OFF SAFELY. AFTER DOING OUR RESEARCH THE DEALER HAD INSTALLED OUR HITCH CORRECTLY ACCORDING TO THE MANUAL RELEASED 05/18/2017 WHICH WAS INCLUDED WITH OUR TRAILER. THEY WERE UNAWARE OF ANY SERVICE BULLETINS OR RECALLS. LIPPERT HAS UPDATED THE MANUAL AS OF 8/16/19 AND IT NOW LISTS SPECIFIC WEDGES FOR SPECIFIC HITCHES. WHEN THE DEALER CONTACTED LIPPERT THEY DENIED EVER REVISING THEIR MANUAL. BOTH LIPPERT AND GRAND DESIGN ARE DENYING ANY RESPONSIBILITY.*DT *JB
Corrective Action:
OUR 2019 GRAND DESIGN REFLECTION 290BH HAS A TURNING POINT HITCH. THE TURNING POINT HITCH IS DESIGNED SO THAT YOU CAN TOW THE 5TH WHEEL BEHIND A SHORT BED TRUCK WITHOUT A SLIDER HITCH. WHILE TOWING OUR TRAILER AT ABOUT 50 MPH AND APPROACHING A CURVE THE UNIVERSAL WEDGE CAME LOOSE IN OUR HITCH WHICH MADE THE HITCH TURN AT BOTH POINTS. THIS CAUSED OUR TRAILER TO HIT OUR HIT OUR TRUCK. LUCKILY WE TOW THIS 1/2 TON RATED TRAILER WITH A 1 TON TRUCK AND WE WERE ABLE TO WITHSTAND THE IMPACT OF THE HIT. WE WERE NOT THROWN OFF THE ROAD AND WE WERE ABLE TO PULL OFF SAFELY. AFTER DOING OUR RESEARCH THE DEALER HAD INSTALLED OUR HITCH CORRECTLY ACCORDING TO THE MANUAL RELEASED 05/18/2017 WHICH WAS INCLUDED WITH OUR TRAILER. THEY WERE UNAWARE OF ANY SERVICE BULLETINS OR RECALLS. LIPPERT HAS UPDATED THE MANUAL AS OF 8/16/19 AND IT NOW LISTS SPECIFIC WEDGES FOR SPECIFIC HITCHES. WHEN THE DEALER CONTACTED LIPPERT THEY DENIED EVER REVISING THEIR MANUAL. BOTH LIPPERT AND GRAND DESIGN ARE DENYING ANY RESPONSIBILITY.*DT *JB
Additional Notes:
OUR 2019 GRAND DESIGN REFLECTION 290BH HAS A TURNING POINT HITCH. THE TURNING POINT HITCH IS DESIGNED SO THAT YOU CAN TOW THE 5TH WHEEL BEHIND A SHORT BED TRUCK WITHOUT A SLIDER HITCH. WHILE TOWING OUR TRAILER AT ABOUT 50 MPH AND APPROACHING A CURVE THE UNIVERSAL WEDGE CAME LOOSE IN OUR HITCH WHICH MADE THE HITCH TURN AT BOTH POINTS. THIS CAUSED OUR TRAILER TO HIT OUR HIT OUR TRUCK. LUCKILY WE TOW THIS 1/2 TON RATED TRAILER WITH A 1 TON TRUCK AND WE WERE ABLE TO WITHSTAND THE IMPACT OF THE HIT. WE WERE NOT THROWN OFF THE ROAD AND WE WERE ABLE TO PULL OFF SAFELY. AFTER DOING OUR RESEARCH THE DEALER HAD INSTALLED OUR HITCH CORRECTLY ACCORDING TO THE MANUAL RELEASED 05/18/2017 WHICH WAS INCLUDED WITH OUR TRAILER. THEY WERE UNAWARE OF ANY SERVICE BULLETINS OR RECALLS. LIPPERT HAS UPDATED THE MANUAL AS OF 8/16/19 AND IT NOW LISTS SPECIFIC WEDGES FOR SPECIFIC HITCHES. WHEN THE DEALER CONTACTED LIPPERT THEY DENIED EVER REVISING THEIR MANUAL. BOTH LIPPERT AND GRAND DESIGN ARE DENYING ANY RESPONSIBILITY.*DT *JB
Mfg Campaign: 11322178
Recall Date: Apr 24, 2020
Grand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OUR 2019 GRAND DESIGN REFLECTION 290BH HAS A TURNING POINT HITCH. THE TURNING POINT HITCH IS DESIGNED SO THAT YOU CAN TOW THE 5TH WHEEL BEHIND A SHORT BED TRUCK WITHOUT A SLIDER HITCH. WHILE TOWING OUR TRAILER AT ABOUT 50 MPH AND APPROACHING A CURVE THE UNIVERSAL WEDGE CAME LOOSE IN OUR HITCH WHICH MADE THE HITCH TURN AT BOTH POINTS. THIS CAUSED OUR TRAILER TO HIT OUR HIT OUR TRUCK. LUCKILY WE TOW THIS 1/2 TON RATED TRAILER WITH A 1 TON TRUCK AND WE WERE ABLE TO WITHSTAND THE IMPACT OF THE HIT. WE WERE NOT THROWN OFF THE ROAD AND WE WERE ABLE TO PULL OFF SAFELY. AFTER DOING OUR RESEARCH THE DEALER HAD INSTALLED OUR HITCH CORRECTLY ACCORDING TO THE MANUAL RELEASED 05/18/2017 WHICH WAS INCLUDED WITH OUR TRAILER. THEY WERE UNAWARE OF ANY SERVICE BULLETINS OR RECALLS. LIPPERT HAS UPDATED THE MANUAL AS OF 8/16/19 AND IT NOW LISTS SPECIFIC WEDGES FOR SPECIFIC HITCHES. WHEN THE DEALER CONTACTED LIPPERT THEY DENIED EVER REVISING THEIR MANUAL. BOTH LIPPERT AND GRAND DESIGN ARE DENYING ANY RESPONSIBILITY.*DT *JB
Corrective Action:
OUR 2019 GRAND DESIGN REFLECTION 290BH HAS A TURNING POINT HITCH. THE TURNING POINT HITCH IS DESIGNED SO THAT YOU CAN TOW THE 5TH WHEEL BEHIND A SHORT BED TRUCK WITHOUT A SLIDER HITCH. WHILE TOWING OUR TRAILER AT ABOUT 50 MPH AND APPROACHING A CURVE THE UNIVERSAL WEDGE CAME LOOSE IN OUR HITCH WHICH MADE THE HITCH TURN AT BOTH POINTS. THIS CAUSED OUR TRAILER TO HIT OUR HIT OUR TRUCK. LUCKILY WE TOW THIS 1/2 TON RATED TRAILER WITH A 1 TON TRUCK AND WE WERE ABLE TO WITHSTAND THE IMPACT OF THE HIT. WE WERE NOT THROWN OFF THE ROAD AND WE WERE ABLE TO PULL OFF SAFELY. AFTER DOING OUR RESEARCH THE DEALER HAD INSTALLED OUR HITCH CORRECTLY ACCORDING TO THE MANUAL RELEASED 05/18/2017 WHICH WAS INCLUDED WITH OUR TRAILER. THEY WERE UNAWARE OF ANY SERVICE BULLETINS OR RECALLS. LIPPERT HAS UPDATED THE MANUAL AS OF 8/16/19 AND IT NOW LISTS SPECIFIC WEDGES FOR SPECIFIC HITCHES. WHEN THE DEALER CONTACTED LIPPERT THEY DENIED EVER REVISING THEIR MANUAL. BOTH LIPPERT AND GRAND DESIGN ARE DENYING ANY RESPONSIBILITY.*DT *JB
Additional Notes:
OUR 2019 GRAND DESIGN REFLECTION 290BH HAS A TURNING POINT HITCH. THE TURNING POINT HITCH IS DESIGNED SO THAT YOU CAN TOW THE 5TH WHEEL BEHIND A SHORT BED TRUCK WITHOUT A SLIDER HITCH. WHILE TOWING OUR TRAILER AT ABOUT 50 MPH AND APPROACHING A CURVE THE UNIVERSAL WEDGE CAME LOOSE IN OUR HITCH WHICH MADE THE HITCH TURN AT BOTH POINTS. THIS CAUSED OUR TRAILER TO HIT OUR HIT OUR TRUCK. LUCKILY WE TOW THIS 1/2 TON RATED TRAILER WITH A 1 TON TRUCK AND WE WERE ABLE TO WITHSTAND THE IMPACT OF THE HIT. WE WERE NOT THROWN OFF THE ROAD AND WE WERE ABLE TO PULL OFF SAFELY. AFTER DOING OUR RESEARCH THE DEALER HAD INSTALLED OUR HITCH CORRECTLY ACCORDING TO THE MANUAL RELEASED 05/18/2017 WHICH WAS INCLUDED WITH OUR TRAILER. THEY WERE UNAWARE OF ANY SERVICE BULLETINS OR RECALLS. LIPPERT HAS UPDATED THE MANUAL AS OF 8/16/19 AND IT NOW LISTS SPECIFIC WEDGES FOR SPECIFIC HITCHES. WHEN THE DEALER CONTACTED LIPPERT THEY DENIED EVER REVISING THEIR MANUAL. BOTH LIPPERT AND GRAND DESIGN ARE DENYING ANY RESPONSIBILITY.*DT *JB
Mfg Campaign: 11322178
Recall Date: Apr 24, 2020
Grand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
PULLING IN FOR GAS AT GAS STATION HIT THE CURB MAYBE 2 MILES AN HOUR WITH LEFT FRONT TIRE BENT FRONT TIRE ON LEFT BENT HANGER ON LEFT AND BENT HANGER ON RIGHT CAUSING TIRE TO POP AND OVER 3000 DOLLARS OF DAMAGE TO SUSPENSION. HAD ABOUT 1300 MILES ON TRAILER WAS FIRST TRIP OUT
Corrective Action:
PULLING IN FOR GAS AT GAS STATION HIT THE CURB MAYBE 2 MILES AN HOUR WITH LEFT FRONT TIRE BENT FRONT TIRE ON LEFT BENT HANGER ON LEFT AND BENT HANGER ON RIGHT CAUSING TIRE TO POP AND OVER 3000 DOLLARS OF DAMAGE TO SUSPENSION. HAD ABOUT 1300 MILES ON TRAILER WAS FIRST TRIP OUT
Additional Notes:
PULLING IN FOR GAS AT GAS STATION HIT THE CURB MAYBE 2 MILES AN HOUR WITH LEFT FRONT TIRE BENT FRONT TIRE ON LEFT BENT HANGER ON LEFT AND BENT HANGER ON RIGHT CAUSING TIRE TO POP AND OVER 3000 DOLLARS OF DAMAGE TO SUSPENSION. HAD ABOUT 1300 MILES ON TRAILER WAS FIRST TRIP OUT
Mfg Campaign: 11217271
Recall Date: Jun 1, 2019
Grand Design Rv, Llc
Defect Description:
WHEELS
Potential Consequences:
PULLING IN FOR GAS AT GAS STATION HIT THE CURB MAYBE 2 MILES AN HOUR WITH LEFT FRONT TIRE BENT FRONT TIRE ON LEFT BENT HANGER ON LEFT AND BENT HANGER ON RIGHT CAUSING TIRE TO POP AND OVER 3000 DOLLARS OF DAMAGE TO SUSPENSION. HAD ABOUT 1300 MILES ON TRAILER WAS FIRST TRIP OUT
Corrective Action:
PULLING IN FOR GAS AT GAS STATION HIT THE CURB MAYBE 2 MILES AN HOUR WITH LEFT FRONT TIRE BENT FRONT TIRE ON LEFT BENT HANGER ON LEFT AND BENT HANGER ON RIGHT CAUSING TIRE TO POP AND OVER 3000 DOLLARS OF DAMAGE TO SUSPENSION. HAD ABOUT 1300 MILES ON TRAILER WAS FIRST TRIP OUT
Additional Notes:
PULLING IN FOR GAS AT GAS STATION HIT THE CURB MAYBE 2 MILES AN HOUR WITH LEFT FRONT TIRE BENT FRONT TIRE ON LEFT BENT HANGER ON LEFT AND BENT HANGER ON RIGHT CAUSING TIRE TO POP AND OVER 3000 DOLLARS OF DAMAGE TO SUSPENSION. HAD ABOUT 1300 MILES ON TRAILER WAS FIRST TRIP OUT
Mfg Campaign: 11217271
Recall Date: Jun 1, 2019
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Valencia, CA • 36 yrs
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