Complaints & Recalls
Official Safety Recalls - Important!
62 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2023-2025 Momentum fifth wheel trailers. The interior step base does not adequately support the step tread.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 910047
Recall Date: Dec 10, 2024
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2022-2024 Momentum 23G and 25G travel trailers. The installed safety chains are underrated for the Gross Vehicle Weight Rating (GVWR).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910040
Recall Date: Aug 17, 2023
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC. (Grand Design) is recalling certain 2021-2024 Momentum and Solitude fifth wheels, equipped with certain CURT 7000 and 8000 lb axles. The U-bolts may have been improperly tightened, which can cause the axle to move out of position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910039
Recall Date: Jul 17, 2023
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2023 Momentum and Reflection travel trailers, equipped with certain 5200 and 6000 CURT RV axles. The axles may have an improperly tightened grease fitting that can separate and cause damage, possibly resulting in wheel detachment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910038
Recall Date: Jun 29, 2023
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2023 Momentum toy haulers. The Cargo Carrying Capacity (CCC) label is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910036
Recall Date: Jun 15, 2023
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling 2022-2023 Momentum fifth wheels. The electric ramp door cut-off switch may allow for continuous power to the ramp door, which can cause the door to fall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910032
Recall Date: Aug 11, 2022
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2022-2023 Momentum, Solitude, Imagine, Reflection, and Transcend travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910031
Recall Date: Aug 9, 2022
Consumer Complaints
30 ComplaintsGrand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Overview: This complaint is being submitted in response to alarming and persistent structural failures experienced in our 2023 Grand Design Momentum fifth wheel RV, purchased new in January 2023 from Lazydays RV in Tampa, FL. Despite receiving a factory service bulletin (TSB) and subsequent repairs under warranty, our unit has continued to exhibit excessive frame flex, wall and floor deformation, compromised slide operations, and related structural issues. The failures not only impact the unit’s functionality and safety but raise concerns about a broader systemic issue with the frame design and manufacturing integrity of Grand Design RVs. Our documented repair history and recurring defects suggest these problems stem from substandard frame construction and flex-related design flaws, rather than isolated workmanship errors. Final Remarks: We are not the only owners reporting these failures. Online forums and recent class action filings against Grand Design point to a concerning trend of recurring frame failures that the company appears unwilling or unable to resolve comprehensively. As consumers, we have exhausted all reasonable efforts to seek a resolution through the manufacturer and authorized third-party repair channels. It is our belief that these ongoing frame flex problems represent a safety hazard and require urgent federal oversight and regulatory action to ensure no further units are sold with such defects. We welcome a physical inspection of our unit by NHTSA representatives in the Richmond, Virginia area at your earliest convenience
Corrective Action:
Overview: This complaint is being submitted in response to alarming and persistent structural failures experienced in our 2023 Grand Design Momentum fifth wheel RV, purchased new in January 2023 from Lazydays RV in Tampa, FL. Despite receiving a factory service bulletin (TSB) and subsequent repairs under warranty, our unit has continued to exhibit excessive frame flex, wall and floor deformation, compromised slide operations, and related structural issues. The failures not only impact the unit’s functionality and safety but raise concerns about a broader systemic issue with the frame design and manufacturing integrity of Grand Design RVs. Our documented repair history and recurring defects suggest these problems stem from substandard frame construction and flex-related design flaws, rather than isolated workmanship errors. Final Remarks: We are not the only owners reporting these failures. Online forums and recent class action filings against Grand Design point to a concerning trend of recurring frame failures that the company appears unwilling or unable to resolve comprehensively. As consumers, we have exhausted all reasonable efforts to seek a resolution through the manufacturer and authorized third-party repair channels. It is our belief that these ongoing frame flex problems represent a safety hazard and require urgent federal oversight and regulatory action to ensure no further units are sold with such defects. We welcome a physical inspection of our unit by NHTSA representatives in the Richmond, Virginia area at your earliest convenience
Additional Notes:
Overview: This complaint is being submitted in response to alarming and persistent structural failures experienced in our 2023 Grand Design Momentum fifth wheel RV, purchased new in January 2023 from Lazydays RV in Tampa, FL. Despite receiving a factory service bulletin (TSB) and subsequent repairs under warranty, our unit has continued to exhibit excessive frame flex, wall and floor deformation, compromised slide operations, and related structural issues. The failures not only impact the unit’s functionality and safety but raise concerns about a broader systemic issue with the frame design and manufacturing integrity of Grand Design RVs. Our documented repair history and recurring defects suggest these problems stem from substandard frame construction and flex-related design flaws, rather than isolated workmanship errors. Final Remarks: We are not the only owners reporting these failures. Online forums and recent class action filings against Grand Design point to a concerning trend of recurring frame failures that the company appears unwilling or unable to resolve comprehensively. As consumers, we have exhausted all reasonable efforts to seek a resolution through the manufacturer and authorized third-party repair channels. It is our belief that these ongoing frame flex problems represent a safety hazard and require urgent federal oversight and regulatory action to ensure no further units are sold with such defects. We welcome a physical inspection of our unit by NHTSA representatives in the Richmond, Virginia area at your earliest convenience
Mfg Campaign: 11676619
Recall Date: Jul 28, 2025
Grand Design Rv, Llc
Defect Description:
STRUCTURE
Potential Consequences:
Overview: This complaint is being submitted in response to alarming and persistent structural failures experienced in our 2023 Grand Design Momentum fifth wheel RV, purchased new in January 2023 from Lazydays RV in Tampa, FL. Despite receiving a factory service bulletin (TSB) and subsequent repairs under warranty, our unit has continued to exhibit excessive frame flex, wall and floor deformation, compromised slide operations, and related structural issues. The failures not only impact the unit’s functionality and safety but raise concerns about a broader systemic issue with the frame design and manufacturing integrity of Grand Design RVs. Our documented repair history and recurring defects suggest these problems stem from substandard frame construction and flex-related design flaws, rather than isolated workmanship errors. Final Remarks: We are not the only owners reporting these failures. Online forums and recent class action filings against Grand Design point to a concerning trend of recurring frame failures that the company appears unwilling or unable to resolve comprehensively. As consumers, we have exhausted all reasonable efforts to seek a resolution through the manufacturer and authorized third-party repair channels. It is our belief that these ongoing frame flex problems represent a safety hazard and require urgent federal oversight and regulatory action to ensure no further units are sold with such defects. We welcome a physical inspection of our unit by NHTSA representatives in the Richmond, Virginia area at your earliest convenience
Corrective Action:
Overview: This complaint is being submitted in response to alarming and persistent structural failures experienced in our 2023 Grand Design Momentum fifth wheel RV, purchased new in January 2023 from Lazydays RV in Tampa, FL. Despite receiving a factory service bulletin (TSB) and subsequent repairs under warranty, our unit has continued to exhibit excessive frame flex, wall and floor deformation, compromised slide operations, and related structural issues. The failures not only impact the unit’s functionality and safety but raise concerns about a broader systemic issue with the frame design and manufacturing integrity of Grand Design RVs. Our documented repair history and recurring defects suggest these problems stem from substandard frame construction and flex-related design flaws, rather than isolated workmanship errors. Final Remarks: We are not the only owners reporting these failures. Online forums and recent class action filings against Grand Design point to a concerning trend of recurring frame failures that the company appears unwilling or unable to resolve comprehensively. As consumers, we have exhausted all reasonable efforts to seek a resolution through the manufacturer and authorized third-party repair channels. It is our belief that these ongoing frame flex problems represent a safety hazard and require urgent federal oversight and regulatory action to ensure no further units are sold with such defects. We welcome a physical inspection of our unit by NHTSA representatives in the Richmond, Virginia area at your earliest convenience
Additional Notes:
Overview: This complaint is being submitted in response to alarming and persistent structural failures experienced in our 2023 Grand Design Momentum fifth wheel RV, purchased new in January 2023 from Lazydays RV in Tampa, FL. Despite receiving a factory service bulletin (TSB) and subsequent repairs under warranty, our unit has continued to exhibit excessive frame flex, wall and floor deformation, compromised slide operations, and related structural issues. The failures not only impact the unit’s functionality and safety but raise concerns about a broader systemic issue with the frame design and manufacturing integrity of Grand Design RVs. Our documented repair history and recurring defects suggest these problems stem from substandard frame construction and flex-related design flaws, rather than isolated workmanship errors. Final Remarks: We are not the only owners reporting these failures. Online forums and recent class action filings against Grand Design point to a concerning trend of recurring frame failures that the company appears unwilling or unable to resolve comprehensively. As consumers, we have exhausted all reasonable efforts to seek a resolution through the manufacturer and authorized third-party repair channels. It is our belief that these ongoing frame flex problems represent a safety hazard and require urgent federal oversight and regulatory action to ensure no further units are sold with such defects. We welcome a physical inspection of our unit by NHTSA representatives in the Richmond, Virginia area at your earliest convenience
Mfg Campaign: 11676619
Recall Date: Jul 28, 2025
Grand Design Rv, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
This RV has experienced ongoing water intrusion due to faulty manufacturer-installed plumbing fittings and hoses, which allowed leaks into the interior. Moisture has reached electrical wiring, creating a serious fire hazard and contributing to unsafe living conditions. Essential components—including the furnace, refrigerator, and water heater—have proven unreliable or unusable throughout the ownership period. Mold growth has appeared due to the persistent damp environment. This has caused health issues, including respiratory difficulties, headaches, brain fog, and fatigue, with heightened risk due to a pre-existing asthma condition. Structural issues include misaligned exterior doors that fail to seal properly and loud creaking/popping noises during hitching, suggesting possible frame or chassis integrity problems. Equipment failures include a non-functional center awning, persistent sewer odor (suggesting a failed ventilation system), and malfunctioning A/C and heating units. Despite multiple inspections and documented findings from Grand Design–approved technicians, the manufacturer has offered only limited, pre-approved repairs that fail to address root causes. These problems severely impact the safety and habitability of the RV, which is used as a full-time residence. The manufacturer has declined a full inspection, replacement, or buyback. No warning lamps appeared, but symptoms began shortly after purchase and have worsened. The RV remains available for inspection. We request a formal investigation into possible safety standard violations.
Corrective Action:
This RV has experienced ongoing water intrusion due to faulty manufacturer-installed plumbing fittings and hoses, which allowed leaks into the interior. Moisture has reached electrical wiring, creating a serious fire hazard and contributing to unsafe living conditions. Essential components—including the furnace, refrigerator, and water heater—have proven unreliable or unusable throughout the ownership period. Mold growth has appeared due to the persistent damp environment. This has caused health issues, including respiratory difficulties, headaches, brain fog, and fatigue, with heightened risk due to a pre-existing asthma condition. Structural issues include misaligned exterior doors that fail to seal properly and loud creaking/popping noises during hitching, suggesting possible frame or chassis integrity problems. Equipment failures include a non-functional center awning, persistent sewer odor (suggesting a failed ventilation system), and malfunctioning A/C and heating units. Despite multiple inspections and documented findings from Grand Design–approved technicians, the manufacturer has offered only limited, pre-approved repairs that fail to address root causes. These problems severely impact the safety and habitability of the RV, which is used as a full-time residence. The manufacturer has declined a full inspection, replacement, or buyback. No warning lamps appeared, but symptoms began shortly after purchase and have worsened. The RV remains available for inspection. We request a formal investigation into possible safety standard violations.
Additional Notes:
This RV has experienced ongoing water intrusion due to faulty manufacturer-installed plumbing fittings and hoses, which allowed leaks into the interior. Moisture has reached electrical wiring, creating a serious fire hazard and contributing to unsafe living conditions. Essential components—including the furnace, refrigerator, and water heater—have proven unreliable or unusable throughout the ownership period. Mold growth has appeared due to the persistent damp environment. This has caused health issues, including respiratory difficulties, headaches, brain fog, and fatigue, with heightened risk due to a pre-existing asthma condition. Structural issues include misaligned exterior doors that fail to seal properly and loud creaking/popping noises during hitching, suggesting possible frame or chassis integrity problems. Equipment failures include a non-functional center awning, persistent sewer odor (suggesting a failed ventilation system), and malfunctioning A/C and heating units. Despite multiple inspections and documented findings from Grand Design–approved technicians, the manufacturer has offered only limited, pre-approved repairs that fail to address root causes. These problems severely impact the safety and habitability of the RV, which is used as a full-time residence. The manufacturer has declined a full inspection, replacement, or buyback. No warning lamps appeared, but symptoms began shortly after purchase and have worsened. The RV remains available for inspection. We request a formal investigation into possible safety standard violations.
Mfg Campaign: 11665246
Recall Date: Jun 6, 2025
Grand Design Rv, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This RV has experienced ongoing water intrusion due to faulty manufacturer-installed plumbing fittings and hoses, which allowed leaks into the interior. Moisture has reached electrical wiring, creating a serious fire hazard and contributing to unsafe living conditions. Essential components—including the furnace, refrigerator, and water heater—have proven unreliable or unusable throughout the ownership period. Mold growth has appeared due to the persistent damp environment. This has caused health issues, including respiratory difficulties, headaches, brain fog, and fatigue, with heightened risk due to a pre-existing asthma condition. Structural issues include misaligned exterior doors that fail to seal properly and loud creaking/popping noises during hitching, suggesting possible frame or chassis integrity problems. Equipment failures include a non-functional center awning, persistent sewer odor (suggesting a failed ventilation system), and malfunctioning A/C and heating units. Despite multiple inspections and documented findings from Grand Design–approved technicians, the manufacturer has offered only limited, pre-approved repairs that fail to address root causes. These problems severely impact the safety and habitability of the RV, which is used as a full-time residence. The manufacturer has declined a full inspection, replacement, or buyback. No warning lamps appeared, but symptoms began shortly after purchase and have worsened. The RV remains available for inspection. We request a formal investigation into possible safety standard violations.
Corrective Action:
This RV has experienced ongoing water intrusion due to faulty manufacturer-installed plumbing fittings and hoses, which allowed leaks into the interior. Moisture has reached electrical wiring, creating a serious fire hazard and contributing to unsafe living conditions. Essential components—including the furnace, refrigerator, and water heater—have proven unreliable or unusable throughout the ownership period. Mold growth has appeared due to the persistent damp environment. This has caused health issues, including respiratory difficulties, headaches, brain fog, and fatigue, with heightened risk due to a pre-existing asthma condition. Structural issues include misaligned exterior doors that fail to seal properly and loud creaking/popping noises during hitching, suggesting possible frame or chassis integrity problems. Equipment failures include a non-functional center awning, persistent sewer odor (suggesting a failed ventilation system), and malfunctioning A/C and heating units. Despite multiple inspections and documented findings from Grand Design–approved technicians, the manufacturer has offered only limited, pre-approved repairs that fail to address root causes. These problems severely impact the safety and habitability of the RV, which is used as a full-time residence. The manufacturer has declined a full inspection, replacement, or buyback. No warning lamps appeared, but symptoms began shortly after purchase and have worsened. The RV remains available for inspection. We request a formal investigation into possible safety standard violations.
Additional Notes:
This RV has experienced ongoing water intrusion due to faulty manufacturer-installed plumbing fittings and hoses, which allowed leaks into the interior. Moisture has reached electrical wiring, creating a serious fire hazard and contributing to unsafe living conditions. Essential components—including the furnace, refrigerator, and water heater—have proven unreliable or unusable throughout the ownership period. Mold growth has appeared due to the persistent damp environment. This has caused health issues, including respiratory difficulties, headaches, brain fog, and fatigue, with heightened risk due to a pre-existing asthma condition. Structural issues include misaligned exterior doors that fail to seal properly and loud creaking/popping noises during hitching, suggesting possible frame or chassis integrity problems. Equipment failures include a non-functional center awning, persistent sewer odor (suggesting a failed ventilation system), and malfunctioning A/C and heating units. Despite multiple inspections and documented findings from Grand Design–approved technicians, the manufacturer has offered only limited, pre-approved repairs that fail to address root causes. These problems severely impact the safety and habitability of the RV, which is used as a full-time residence. The manufacturer has declined a full inspection, replacement, or buyback. No warning lamps appeared, but symptoms began shortly after purchase and have worsened. The RV remains available for inspection. We request a formal investigation into possible safety standard violations.
Mfg Campaign: 11665246
Recall Date: Jun 6, 2025
Grand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This RV has experienced ongoing water intrusion due to faulty manufacturer-installed plumbing fittings and hoses, which allowed leaks into the interior. Moisture has reached electrical wiring, creating a serious fire hazard and contributing to unsafe living conditions. Essential components—including the furnace, refrigerator, and water heater—have proven unreliable or unusable throughout the ownership period. Mold growth has appeared due to the persistent damp environment. This has caused health issues, including respiratory difficulties, headaches, brain fog, and fatigue, with heightened risk due to a pre-existing asthma condition. Structural issues include misaligned exterior doors that fail to seal properly and loud creaking/popping noises during hitching, suggesting possible frame or chassis integrity problems. Equipment failures include a non-functional center awning, persistent sewer odor (suggesting a failed ventilation system), and malfunctioning A/C and heating units. Despite multiple inspections and documented findings from Grand Design–approved technicians, the manufacturer has offered only limited, pre-approved repairs that fail to address root causes. These problems severely impact the safety and habitability of the RV, which is used as a full-time residence. The manufacturer has declined a full inspection, replacement, or buyback. No warning lamps appeared, but symptoms began shortly after purchase and have worsened. The RV remains available for inspection. We request a formal investigation into possible safety standard violations.
Corrective Action:
This RV has experienced ongoing water intrusion due to faulty manufacturer-installed plumbing fittings and hoses, which allowed leaks into the interior. Moisture has reached electrical wiring, creating a serious fire hazard and contributing to unsafe living conditions. Essential components—including the furnace, refrigerator, and water heater—have proven unreliable or unusable throughout the ownership period. Mold growth has appeared due to the persistent damp environment. This has caused health issues, including respiratory difficulties, headaches, brain fog, and fatigue, with heightened risk due to a pre-existing asthma condition. Structural issues include misaligned exterior doors that fail to seal properly and loud creaking/popping noises during hitching, suggesting possible frame or chassis integrity problems. Equipment failures include a non-functional center awning, persistent sewer odor (suggesting a failed ventilation system), and malfunctioning A/C and heating units. Despite multiple inspections and documented findings from Grand Design–approved technicians, the manufacturer has offered only limited, pre-approved repairs that fail to address root causes. These problems severely impact the safety and habitability of the RV, which is used as a full-time residence. The manufacturer has declined a full inspection, replacement, or buyback. No warning lamps appeared, but symptoms began shortly after purchase and have worsened. The RV remains available for inspection. We request a formal investigation into possible safety standard violations.
Additional Notes:
This RV has experienced ongoing water intrusion due to faulty manufacturer-installed plumbing fittings and hoses, which allowed leaks into the interior. Moisture has reached electrical wiring, creating a serious fire hazard and contributing to unsafe living conditions. Essential components—including the furnace, refrigerator, and water heater—have proven unreliable or unusable throughout the ownership period. Mold growth has appeared due to the persistent damp environment. This has caused health issues, including respiratory difficulties, headaches, brain fog, and fatigue, with heightened risk due to a pre-existing asthma condition. Structural issues include misaligned exterior doors that fail to seal properly and loud creaking/popping noises during hitching, suggesting possible frame or chassis integrity problems. Equipment failures include a non-functional center awning, persistent sewer odor (suggesting a failed ventilation system), and malfunctioning A/C and heating units. Despite multiple inspections and documented findings from Grand Design–approved technicians, the manufacturer has offered only limited, pre-approved repairs that fail to address root causes. These problems severely impact the safety and habitability of the RV, which is used as a full-time residence. The manufacturer has declined a full inspection, replacement, or buyback. No warning lamps appeared, but symptoms began shortly after purchase and have worsened. The RV remains available for inspection. We request a formal investigation into possible safety standard violations.
Mfg Campaign: 11665246
Recall Date: Jun 6, 2025
Grand Design Rv, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2023 Grand Design Momentum RV. The contact stated that while the trailer was parked at a campground, he became aware of gaps in the front body panel. Additionally, the pin box and front landing gear were not leveled with the ground and the primary bedroom had excessive frame flex. The trailer was taken to the dealer, where the front body panel was disassembled, and the bolts replaced. The failure persisted, and the trailer was taken to Great American RV Super Stores (12167 Interchange Dr, Grand Bay, AL 36541), where it was discovered that the front body panel and frame bolts were the incorrect size and the bolts were replaced with larger bolts. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000.
Corrective Action:
The contact owns a 2023 Grand Design Momentum RV. The contact stated that while the trailer was parked at a campground, he became aware of gaps in the front body panel. Additionally, the pin box and front landing gear were not leveled with the ground and the primary bedroom had excessive frame flex. The trailer was taken to the dealer, where the front body panel was disassembled, and the bolts replaced. The failure persisted, and the trailer was taken to Great American RV Super Stores (12167 Interchange Dr, Grand Bay, AL 36541), where it was discovered that the front body panel and frame bolts were the incorrect size and the bolts were replaced with larger bolts. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000.
Additional Notes:
The contact owns a 2023 Grand Design Momentum RV. The contact stated that while the trailer was parked at a campground, he became aware of gaps in the front body panel. Additionally, the pin box and front landing gear were not leveled with the ground and the primary bedroom had excessive frame flex. The trailer was taken to the dealer, where the front body panel was disassembled, and the bolts replaced. The failure persisted, and the trailer was taken to Great American RV Super Stores (12167 Interchange Dr, Grand Bay, AL 36541), where it was discovered that the front body panel and frame bolts were the incorrect size and the bolts were replaced with larger bolts. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000.
Mfg Campaign: 11664547
Recall Date: Jun 3, 2025
Grand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The upper deck portion of the 5th wheel frame has been moving independently of the walls which is commonly referred to as "frame flex" or "frame failure", as evidenced by the following: a gap between the wall and floor in the bedroom above the upper deck, pin box receding into the trailer, loose, bent, and missing lag bolts which connect the upper deck to the frame, irregular slide operation in the bedroom above the upper deck, man doors in the trailer being out of square, cargo doors opening during travel, separation of the seam between the filon and "nose", squeaky flooring in the bedroom above the upper deck. The manufacturer has offered to transport the trailer to their manufacturing facility and perform what they are calling a "super" inspection if we agree to sign a release and non-disclosure agreement. The structural components of the trailer are covered by a 5 year warranty which should not require a release and NDA. The trailer is not safe and would be irresponsible to use in its current condition. The "super inspection" repair scope is vague, and the required legal agreement should not be required because the trailer is within the warranty period. The trailer spent almost 10 months at an authorized repair facility. The work done at the repair facility did not resolve or fully and correctly address the frame related issues. The repair facility has in its possession approx 400 pictures of the work performed on our trailer which they will not release to us. The work orders associated with the work done during the 10 months that the trailer was in the repair facility are vague and do not detail what was or was not done.
Corrective Action:
The upper deck portion of the 5th wheel frame has been moving independently of the walls which is commonly referred to as "frame flex" or "frame failure", as evidenced by the following: a gap between the wall and floor in the bedroom above the upper deck, pin box receding into the trailer, loose, bent, and missing lag bolts which connect the upper deck to the frame, irregular slide operation in the bedroom above the upper deck, man doors in the trailer being out of square, cargo doors opening during travel, separation of the seam between the filon and "nose", squeaky flooring in the bedroom above the upper deck. The manufacturer has offered to transport the trailer to their manufacturing facility and perform what they are calling a "super" inspection if we agree to sign a release and non-disclosure agreement. The structural components of the trailer are covered by a 5 year warranty which should not require a release and NDA. The trailer is not safe and would be irresponsible to use in its current condition. The "super inspection" repair scope is vague, and the required legal agreement should not be required because the trailer is within the warranty period. The trailer spent almost 10 months at an authorized repair facility. The work done at the repair facility did not resolve or fully and correctly address the frame related issues. The repair facility has in its possession approx 400 pictures of the work performed on our trailer which they will not release to us. The work orders associated with the work done during the 10 months that the trailer was in the repair facility are vague and do not detail what was or was not done.
Additional Notes:
The upper deck portion of the 5th wheel frame has been moving independently of the walls which is commonly referred to as "frame flex" or "frame failure", as evidenced by the following: a gap between the wall and floor in the bedroom above the upper deck, pin box receding into the trailer, loose, bent, and missing lag bolts which connect the upper deck to the frame, irregular slide operation in the bedroom above the upper deck, man doors in the trailer being out of square, cargo doors opening during travel, separation of the seam between the filon and "nose", squeaky flooring in the bedroom above the upper deck. The manufacturer has offered to transport the trailer to their manufacturing facility and perform what they are calling a "super" inspection if we agree to sign a release and non-disclosure agreement. The structural components of the trailer are covered by a 5 year warranty which should not require a release and NDA. The trailer is not safe and would be irresponsible to use in its current condition. The "super inspection" repair scope is vague, and the required legal agreement should not be required because the trailer is within the warranty period. The trailer spent almost 10 months at an authorized repair facility. The work done at the repair facility did not resolve or fully and correctly address the frame related issues. The repair facility has in its possession approx 400 pictures of the work performed on our trailer which they will not release to us. The work orders associated with the work done during the 10 months that the trailer was in the repair facility are vague and do not detail what was or was not done.
Mfg Campaign: 11645301
Recall Date: Feb 27, 2025
Grand Design Rv, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The upper deck portion of the 5th wheel frame has been moving independently of the walls which is commonly referred to as "frame flex" or "frame failure", as evidenced by the following: a gap between the wall and floor in the bedroom above the upper deck, pin box receding into the trailer, loose, bent, and missing lag bolts which connect the upper deck to the frame, irregular slide operation in the bedroom above the upper deck, man doors in the trailer being out of square, cargo doors opening during travel, separation of the seam between the filon and "nose", squeaky flooring in the bedroom above the upper deck. The manufacturer has offered to transport the trailer to their manufacturing facility and perform what they are calling a "super" inspection if we agree to sign a release and non-disclosure agreement. The structural components of the trailer are covered by a 5 year warranty which should not require a release and NDA. The trailer is not safe and would be irresponsible to use in its current condition. The "super inspection" repair scope is vague, and the required legal agreement should not be required because the trailer is within the warranty period. The trailer spent almost 10 months at an authorized repair facility. The work done at the repair facility did not resolve or fully and correctly address the frame related issues. The repair facility has in its possession approx 400 pictures of the work performed on our trailer which they will not release to us. The work orders associated with the work done during the 10 months that the trailer was in the repair facility are vague and do not detail what was or was not done.
Corrective Action:
The upper deck portion of the 5th wheel frame has been moving independently of the walls which is commonly referred to as "frame flex" or "frame failure", as evidenced by the following: a gap between the wall and floor in the bedroom above the upper deck, pin box receding into the trailer, loose, bent, and missing lag bolts which connect the upper deck to the frame, irregular slide operation in the bedroom above the upper deck, man doors in the trailer being out of square, cargo doors opening during travel, separation of the seam between the filon and "nose", squeaky flooring in the bedroom above the upper deck. The manufacturer has offered to transport the trailer to their manufacturing facility and perform what they are calling a "super" inspection if we agree to sign a release and non-disclosure agreement. The structural components of the trailer are covered by a 5 year warranty which should not require a release and NDA. The trailer is not safe and would be irresponsible to use in its current condition. The "super inspection" repair scope is vague, and the required legal agreement should not be required because the trailer is within the warranty period. The trailer spent almost 10 months at an authorized repair facility. The work done at the repair facility did not resolve or fully and correctly address the frame related issues. The repair facility has in its possession approx 400 pictures of the work performed on our trailer which they will not release to us. The work orders associated with the work done during the 10 months that the trailer was in the repair facility are vague and do not detail what was or was not done.
Additional Notes:
The upper deck portion of the 5th wheel frame has been moving independently of the walls which is commonly referred to as "frame flex" or "frame failure", as evidenced by the following: a gap between the wall and floor in the bedroom above the upper deck, pin box receding into the trailer, loose, bent, and missing lag bolts which connect the upper deck to the frame, irregular slide operation in the bedroom above the upper deck, man doors in the trailer being out of square, cargo doors opening during travel, separation of the seam between the filon and "nose", squeaky flooring in the bedroom above the upper deck. The manufacturer has offered to transport the trailer to their manufacturing facility and perform what they are calling a "super" inspection if we agree to sign a release and non-disclosure agreement. The structural components of the trailer are covered by a 5 year warranty which should not require a release and NDA. The trailer is not safe and would be irresponsible to use in its current condition. The "super inspection" repair scope is vague, and the required legal agreement should not be required because the trailer is within the warranty period. The trailer spent almost 10 months at an authorized repair facility. The work done at the repair facility did not resolve or fully and correctly address the frame related issues. The repair facility has in its possession approx 400 pictures of the work performed on our trailer which they will not release to us. The work orders associated with the work done during the 10 months that the trailer was in the repair facility are vague and do not detail what was or was not done.
Mfg Campaign: 11645301
Recall Date: Feb 27, 2025
Grand Design Rv, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The upper deck portion of the 5th wheel frame has been moving independently of the walls which is commonly referred to as "frame flex" or "frame failure", as evidenced by the following: a gap between the wall and floor in the bedroom above the upper deck, pin box receding into the trailer, loose, bent, and missing lag bolts which connect the upper deck to the frame, irregular slide operation in the bedroom above the upper deck, man doors in the trailer being out of square, cargo doors opening during travel, separation of the seam between the filon and "nose", squeaky flooring in the bedroom above the upper deck. The manufacturer has offered to transport the trailer to their manufacturing facility and perform what they are calling a "super" inspection if we agree to sign a release and non-disclosure agreement. The structural components of the trailer are covered by a 5 year warranty which should not require a release and NDA. The trailer is not safe and would be irresponsible to use in its current condition. The "super inspection" repair scope is vague, and the required legal agreement should not be required because the trailer is within the warranty period. The trailer spent almost 10 months at an authorized repair facility. The work done at the repair facility did not resolve or fully and correctly address the frame related issues. The repair facility has in its possession approx 400 pictures of the work performed on our trailer which they will not release to us. The work orders associated with the work done during the 10 months that the trailer was in the repair facility are vague and do not detail what was or was not done.
Corrective Action:
The upper deck portion of the 5th wheel frame has been moving independently of the walls which is commonly referred to as "frame flex" or "frame failure", as evidenced by the following: a gap between the wall and floor in the bedroom above the upper deck, pin box receding into the trailer, loose, bent, and missing lag bolts which connect the upper deck to the frame, irregular slide operation in the bedroom above the upper deck, man doors in the trailer being out of square, cargo doors opening during travel, separation of the seam between the filon and "nose", squeaky flooring in the bedroom above the upper deck. The manufacturer has offered to transport the trailer to their manufacturing facility and perform what they are calling a "super" inspection if we agree to sign a release and non-disclosure agreement. The structural components of the trailer are covered by a 5 year warranty which should not require a release and NDA. The trailer is not safe and would be irresponsible to use in its current condition. The "super inspection" repair scope is vague, and the required legal agreement should not be required because the trailer is within the warranty period. The trailer spent almost 10 months at an authorized repair facility. The work done at the repair facility did not resolve or fully and correctly address the frame related issues. The repair facility has in its possession approx 400 pictures of the work performed on our trailer which they will not release to us. The work orders associated with the work done during the 10 months that the trailer was in the repair facility are vague and do not detail what was or was not done.
Additional Notes:
The upper deck portion of the 5th wheel frame has been moving independently of the walls which is commonly referred to as "frame flex" or "frame failure", as evidenced by the following: a gap between the wall and floor in the bedroom above the upper deck, pin box receding into the trailer, loose, bent, and missing lag bolts which connect the upper deck to the frame, irregular slide operation in the bedroom above the upper deck, man doors in the trailer being out of square, cargo doors opening during travel, separation of the seam between the filon and "nose", squeaky flooring in the bedroom above the upper deck. The manufacturer has offered to transport the trailer to their manufacturing facility and perform what they are calling a "super" inspection if we agree to sign a release and non-disclosure agreement. The structural components of the trailer are covered by a 5 year warranty which should not require a release and NDA. The trailer is not safe and would be irresponsible to use in its current condition. The "super inspection" repair scope is vague, and the required legal agreement should not be required because the trailer is within the warranty period. The trailer spent almost 10 months at an authorized repair facility. The work done at the repair facility did not resolve or fully and correctly address the frame related issues. The repair facility has in its possession approx 400 pictures of the work performed on our trailer which they will not release to us. The work orders associated with the work done during the 10 months that the trailer was in the repair facility are vague and do not detail what was or was not done.
Mfg Campaign: 11645301
Recall Date: Feb 27, 2025
Grand Design Rv, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a serious electrical issue with the Grand Design Momentum 397ths. There are twenty-three electric outlets throughout the RV. Two are located outside. Two more are dedicated to microwave and electric fireplace. The two for microwave and fireplace are on their own breakers. All other twenty-one outlets are on just ONE 15 amp breaker. Typically there is a maximum of eight outlets per 15 amp breaker or a maximum of 10 amps on one breaker to avoid tripping the breaker. The outlet located on the side of the bathroom vanity under the sink in bathroom located in garage is not a GFCI although labeled as such. There are two GFCI outlets located in the front bathroom and the outlet beside the stove. In April of 2024 Grand Design took the RV from OH to Elkhart IN for repairs and address service bulletins for frame failure. I reported the issue at that time. I was informed the wiring of the outlets are wired according to specs and therefore no changes could be made. There is room for another breaker in the breaker box. We have been living in our RV full time and the breaker has tripped no less than six times per week. This constant overload is only leading to a fire hazards. This is yet another issue and example of potentially life threatening the RV industries refuse to make right.
Corrective Action:
There is a serious electrical issue with the Grand Design Momentum 397ths. There are twenty-three electric outlets throughout the RV. Two are located outside. Two more are dedicated to microwave and electric fireplace. The two for microwave and fireplace are on their own breakers. All other twenty-one outlets are on just ONE 15 amp breaker. Typically there is a maximum of eight outlets per 15 amp breaker or a maximum of 10 amps on one breaker to avoid tripping the breaker. The outlet located on the side of the bathroom vanity under the sink in bathroom located in garage is not a GFCI although labeled as such. There are two GFCI outlets located in the front bathroom and the outlet beside the stove. In April of 2024 Grand Design took the RV from OH to Elkhart IN for repairs and address service bulletins for frame failure. I reported the issue at that time. I was informed the wiring of the outlets are wired according to specs and therefore no changes could be made. There is room for another breaker in the breaker box. We have been living in our RV full time and the breaker has tripped no less than six times per week. This constant overload is only leading to a fire hazards. This is yet another issue and example of potentially life threatening the RV industries refuse to make right.
Additional Notes:
There is a serious electrical issue with the Grand Design Momentum 397ths. There are twenty-three electric outlets throughout the RV. Two are located outside. Two more are dedicated to microwave and electric fireplace. The two for microwave and fireplace are on their own breakers. All other twenty-one outlets are on just ONE 15 amp breaker. Typically there is a maximum of eight outlets per 15 amp breaker or a maximum of 10 amps on one breaker to avoid tripping the breaker. The outlet located on the side of the bathroom vanity under the sink in bathroom located in garage is not a GFCI although labeled as such. There are two GFCI outlets located in the front bathroom and the outlet beside the stove. In April of 2024 Grand Design took the RV from OH to Elkhart IN for repairs and address service bulletins for frame failure. I reported the issue at that time. I was informed the wiring of the outlets are wired according to specs and therefore no changes could be made. There is room for another breaker in the breaker box. We have been living in our RV full time and the breaker has tripped no less than six times per week. This constant overload is only leading to a fire hazards. This is yet another issue and example of potentially life threatening the RV industries refuse to make right.
Mfg Campaign: 11641257
Recall Date: Feb 7, 2025
Grand Design Rv, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We were driving through a mountain range and the trailer brakes went out on Trailer. Had to us exhaust brake to slow trailer down and stop. We could have crashed putting my family of 4 at high risk as well as others on the road. This was an extremely scary trip with no trailer braking. Our inverter and battery switch caught fire during a camping trip 8/12/24. My family was put in harm's way with the possibility of the trailer going up in flames! Called Grand Design. They immediately made a ticket for a technician to come replace inverter and other wiring. Grand Design told us we were NOT to use our trailer until all fixed. Grand Design flew a technician out 8/20/24 to replace inverter. Technician held up the inverter to us, it was melted. He said this was completely Grand Design's fault. Also was told by technician to take trailer in for frame flex issues as well from recall by Grand Design. The frame flex was real. We had issues with our slides as well as the body looking crooked on the frame. The RV service center Grand Design sent us to found that there were ZERO lag bolts installed holding the body on the frame. The front corner of trailer was leaking due to the roof failing. Grand Design called for replacement of all cabinetry in front area as well as replace entire roof. This frame flex could have had detrimental outcomes due to the frame not being bolted down. All components that failed have been fixed by a certified rv service center. We have not used the trailer as we picked it up one week ago. We are nervous to use the trailer with all the issues we had. There was no warning to any of these failures.
Corrective Action:
We were driving through a mountain range and the trailer brakes went out on Trailer. Had to us exhaust brake to slow trailer down and stop. We could have crashed putting my family of 4 at high risk as well as others on the road. This was an extremely scary trip with no trailer braking. Our inverter and battery switch caught fire during a camping trip 8/12/24. My family was put in harm's way with the possibility of the trailer going up in flames! Called Grand Design. They immediately made a ticket for a technician to come replace inverter and other wiring. Grand Design told us we were NOT to use our trailer until all fixed. Grand Design flew a technician out 8/20/24 to replace inverter. Technician held up the inverter to us, it was melted. He said this was completely Grand Design's fault. Also was told by technician to take trailer in for frame flex issues as well from recall by Grand Design. The frame flex was real. We had issues with our slides as well as the body looking crooked on the frame. The RV service center Grand Design sent us to found that there were ZERO lag bolts installed holding the body on the frame. The front corner of trailer was leaking due to the roof failing. Grand Design called for replacement of all cabinetry in front area as well as replace entire roof. This frame flex could have had detrimental outcomes due to the frame not being bolted down. All components that failed have been fixed by a certified rv service center. We have not used the trailer as we picked it up one week ago. We are nervous to use the trailer with all the issues we had. There was no warning to any of these failures.
Additional Notes:
We were driving through a mountain range and the trailer brakes went out on Trailer. Had to us exhaust brake to slow trailer down and stop. We could have crashed putting my family of 4 at high risk as well as others on the road. This was an extremely scary trip with no trailer braking. Our inverter and battery switch caught fire during a camping trip 8/12/24. My family was put in harm's way with the possibility of the trailer going up in flames! Called Grand Design. They immediately made a ticket for a technician to come replace inverter and other wiring. Grand Design told us we were NOT to use our trailer until all fixed. Grand Design flew a technician out 8/20/24 to replace inverter. Technician held up the inverter to us, it was melted. He said this was completely Grand Design's fault. Also was told by technician to take trailer in for frame flex issues as well from recall by Grand Design. The frame flex was real. We had issues with our slides as well as the body looking crooked on the frame. The RV service center Grand Design sent us to found that there were ZERO lag bolts installed holding the body on the frame. The front corner of trailer was leaking due to the roof failing. Grand Design called for replacement of all cabinetry in front area as well as replace entire roof. This frame flex could have had detrimental outcomes due to the frame not being bolted down. All components that failed have been fixed by a certified rv service center. We have not used the trailer as we picked it up one week ago. We are nervous to use the trailer with all the issues we had. There was no warning to any of these failures.
Mfg Campaign: 11639169
Recall Date: Jan 28, 2025
Grand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
We were driving through a mountain range and the trailer brakes went out on Trailer. Had to us exhaust brake to slow trailer down and stop. We could have crashed putting my family of 4 at high risk as well as others on the road. This was an extremely scary trip with no trailer braking. Our inverter and battery switch caught fire during a camping trip 8/12/24. My family was put in harm's way with the possibility of the trailer going up in flames! Called Grand Design. They immediately made a ticket for a technician to come replace inverter and other wiring. Grand Design told us we were NOT to use our trailer until all fixed. Grand Design flew a technician out 8/20/24 to replace inverter. Technician held up the inverter to us, it was melted. He said this was completely Grand Design's fault. Also was told by technician to take trailer in for frame flex issues as well from recall by Grand Design. The frame flex was real. We had issues with our slides as well as the body looking crooked on the frame. The RV service center Grand Design sent us to found that there were ZERO lag bolts installed holding the body on the frame. The front corner of trailer was leaking due to the roof failing. Grand Design called for replacement of all cabinetry in front area as well as replace entire roof. This frame flex could have had detrimental outcomes due to the frame not being bolted down. All components that failed have been fixed by a certified rv service center. We have not used the trailer as we picked it up one week ago. We are nervous to use the trailer with all the issues we had. There was no warning to any of these failures.
Corrective Action:
We were driving through a mountain range and the trailer brakes went out on Trailer. Had to us exhaust brake to slow trailer down and stop. We could have crashed putting my family of 4 at high risk as well as others on the road. This was an extremely scary trip with no trailer braking. Our inverter and battery switch caught fire during a camping trip 8/12/24. My family was put in harm's way with the possibility of the trailer going up in flames! Called Grand Design. They immediately made a ticket for a technician to come replace inverter and other wiring. Grand Design told us we were NOT to use our trailer until all fixed. Grand Design flew a technician out 8/20/24 to replace inverter. Technician held up the inverter to us, it was melted. He said this was completely Grand Design's fault. Also was told by technician to take trailer in for frame flex issues as well from recall by Grand Design. The frame flex was real. We had issues with our slides as well as the body looking crooked on the frame. The RV service center Grand Design sent us to found that there were ZERO lag bolts installed holding the body on the frame. The front corner of trailer was leaking due to the roof failing. Grand Design called for replacement of all cabinetry in front area as well as replace entire roof. This frame flex could have had detrimental outcomes due to the frame not being bolted down. All components that failed have been fixed by a certified rv service center. We have not used the trailer as we picked it up one week ago. We are nervous to use the trailer with all the issues we had. There was no warning to any of these failures.
Additional Notes:
We were driving through a mountain range and the trailer brakes went out on Trailer. Had to us exhaust brake to slow trailer down and stop. We could have crashed putting my family of 4 at high risk as well as others on the road. This was an extremely scary trip with no trailer braking. Our inverter and battery switch caught fire during a camping trip 8/12/24. My family was put in harm's way with the possibility of the trailer going up in flames! Called Grand Design. They immediately made a ticket for a technician to come replace inverter and other wiring. Grand Design told us we were NOT to use our trailer until all fixed. Grand Design flew a technician out 8/20/24 to replace inverter. Technician held up the inverter to us, it was melted. He said this was completely Grand Design's fault. Also was told by technician to take trailer in for frame flex issues as well from recall by Grand Design. The frame flex was real. We had issues with our slides as well as the body looking crooked on the frame. The RV service center Grand Design sent us to found that there were ZERO lag bolts installed holding the body on the frame. The front corner of trailer was leaking due to the roof failing. Grand Design called for replacement of all cabinetry in front area as well as replace entire roof. This frame flex could have had detrimental outcomes due to the frame not being bolted down. All components that failed have been fixed by a certified rv service center. We have not used the trailer as we picked it up one week ago. We are nervous to use the trailer with all the issues we had. There was no warning to any of these failures.
Mfg Campaign: 11639169
Recall Date: Jan 28, 2025
Grand Design Rv, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
We were driving through a mountain range and the trailer brakes went out on Trailer. Had to us exhaust brake to slow trailer down and stop. We could have crashed putting my family of 4 at high risk as well as others on the road. This was an extremely scary trip with no trailer braking. Our inverter and battery switch caught fire during a camping trip 8/12/24. My family was put in harm's way with the possibility of the trailer going up in flames! Called Grand Design. They immediately made a ticket for a technician to come replace inverter and other wiring. Grand Design told us we were NOT to use our trailer until all fixed. Grand Design flew a technician out 8/20/24 to replace inverter. Technician held up the inverter to us, it was melted. He said this was completely Grand Design's fault. Also was told by technician to take trailer in for frame flex issues as well from recall by Grand Design. The frame flex was real. We had issues with our slides as well as the body looking crooked on the frame. The RV service center Grand Design sent us to found that there were ZERO lag bolts installed holding the body on the frame. The front corner of trailer was leaking due to the roof failing. Grand Design called for replacement of all cabinetry in front area as well as replace entire roof. This frame flex could have had detrimental outcomes due to the frame not being bolted down. All components that failed have been fixed by a certified rv service center. We have not used the trailer as we picked it up one week ago. We are nervous to use the trailer with all the issues we had. There was no warning to any of these failures.
Corrective Action:
We were driving through a mountain range and the trailer brakes went out on Trailer. Had to us exhaust brake to slow trailer down and stop. We could have crashed putting my family of 4 at high risk as well as others on the road. This was an extremely scary trip with no trailer braking. Our inverter and battery switch caught fire during a camping trip 8/12/24. My family was put in harm's way with the possibility of the trailer going up in flames! Called Grand Design. They immediately made a ticket for a technician to come replace inverter and other wiring. Grand Design told us we were NOT to use our trailer until all fixed. Grand Design flew a technician out 8/20/24 to replace inverter. Technician held up the inverter to us, it was melted. He said this was completely Grand Design's fault. Also was told by technician to take trailer in for frame flex issues as well from recall by Grand Design. The frame flex was real. We had issues with our slides as well as the body looking crooked on the frame. The RV service center Grand Design sent us to found that there were ZERO lag bolts installed holding the body on the frame. The front corner of trailer was leaking due to the roof failing. Grand Design called for replacement of all cabinetry in front area as well as replace entire roof. This frame flex could have had detrimental outcomes due to the frame not being bolted down. All components that failed have been fixed by a certified rv service center. We have not used the trailer as we picked it up one week ago. We are nervous to use the trailer with all the issues we had. There was no warning to any of these failures.
Additional Notes:
We were driving through a mountain range and the trailer brakes went out on Trailer. Had to us exhaust brake to slow trailer down and stop. We could have crashed putting my family of 4 at high risk as well as others on the road. This was an extremely scary trip with no trailer braking. Our inverter and battery switch caught fire during a camping trip 8/12/24. My family was put in harm's way with the possibility of the trailer going up in flames! Called Grand Design. They immediately made a ticket for a technician to come replace inverter and other wiring. Grand Design told us we were NOT to use our trailer until all fixed. Grand Design flew a technician out 8/20/24 to replace inverter. Technician held up the inverter to us, it was melted. He said this was completely Grand Design's fault. Also was told by technician to take trailer in for frame flex issues as well from recall by Grand Design. The frame flex was real. We had issues with our slides as well as the body looking crooked on the frame. The RV service center Grand Design sent us to found that there were ZERO lag bolts installed holding the body on the frame. The front corner of trailer was leaking due to the roof failing. Grand Design called for replacement of all cabinetry in front area as well as replace entire roof. This frame flex could have had detrimental outcomes due to the frame not being bolted down. All components that failed have been fixed by a certified rv service center. We have not used the trailer as we picked it up one week ago. We are nervous to use the trailer with all the issues we had. There was no warning to any of these failures.
Mfg Campaign: 11639169
Recall Date: Jan 28, 2025
Grand Design Rv, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
We are showing many signs of excessive frame flex/failure in our 2023 Grand Design Momentum 397THS. Our baggage/storage doors do not properly fit nor lock. The RV was in the shop from Jan-May 2023 to address this. Had the doors replaced and resealed. They still are not flush with the RV, still barely latch, and have popped open while driving. While in the shop, they addressed but "could not duplicate" the underbelly continuously filling with water when it rains. Excessive amounts of water that saturate all of the insulation-- causing us to drive with extra weight until we can stop and replace it all. Not sure where the water even comes from. Our filon around the hitch is seperating. Our pinch molding on both sides completely falls out. The screws holding front cap to roof popped out, sealant broken. There is wall separation in the lower deck. This causes excess rubbing of the walls, popping trim pieces off, and dust left after any movement of the RV. There is loud creaking and popping as we lift our RV off of our truck. The lag bolts are unscrewing themselves from the frame in the upper deck. Slide in the upper deck is digging into the flooring, leaving indentations, while in transit. Floor creaking in upper deck. Our electrical wiring for our running lights/turn signals/brake lights, as well as our leveling system wires were zip tied to the spindle of our slide. This caused the wires to wrap around over and over and slice themselves apart. In turn causing ALL of those systems to fail-- no running lights, no turn signals, no brake lights, and our jacks would not go down.
Corrective Action:
We are showing many signs of excessive frame flex/failure in our 2023 Grand Design Momentum 397THS. Our baggage/storage doors do not properly fit nor lock. The RV was in the shop from Jan-May 2023 to address this. Had the doors replaced and resealed. They still are not flush with the RV, still barely latch, and have popped open while driving. While in the shop, they addressed but "could not duplicate" the underbelly continuously filling with water when it rains. Excessive amounts of water that saturate all of the insulation-- causing us to drive with extra weight until we can stop and replace it all. Not sure where the water even comes from. Our filon around the hitch is seperating. Our pinch molding on both sides completely falls out. The screws holding front cap to roof popped out, sealant broken. There is wall separation in the lower deck. This causes excess rubbing of the walls, popping trim pieces off, and dust left after any movement of the RV. There is loud creaking and popping as we lift our RV off of our truck. The lag bolts are unscrewing themselves from the frame in the upper deck. Slide in the upper deck is digging into the flooring, leaving indentations, while in transit. Floor creaking in upper deck. Our electrical wiring for our running lights/turn signals/brake lights, as well as our leveling system wires were zip tied to the spindle of our slide. This caused the wires to wrap around over and over and slice themselves apart. In turn causing ALL of those systems to fail-- no running lights, no turn signals, no brake lights, and our jacks would not go down.
Additional Notes:
We are showing many signs of excessive frame flex/failure in our 2023 Grand Design Momentum 397THS. Our baggage/storage doors do not properly fit nor lock. The RV was in the shop from Jan-May 2023 to address this. Had the doors replaced and resealed. They still are not flush with the RV, still barely latch, and have popped open while driving. While in the shop, they addressed but "could not duplicate" the underbelly continuously filling with water when it rains. Excessive amounts of water that saturate all of the insulation-- causing us to drive with extra weight until we can stop and replace it all. Not sure where the water even comes from. Our filon around the hitch is seperating. Our pinch molding on both sides completely falls out. The screws holding front cap to roof popped out, sealant broken. There is wall separation in the lower deck. This causes excess rubbing of the walls, popping trim pieces off, and dust left after any movement of the RV. There is loud creaking and popping as we lift our RV off of our truck. The lag bolts are unscrewing themselves from the frame in the upper deck. Slide in the upper deck is digging into the flooring, leaving indentations, while in transit. Floor creaking in upper deck. Our electrical wiring for our running lights/turn signals/brake lights, as well as our leveling system wires were zip tied to the spindle of our slide. This caused the wires to wrap around over and over and slice themselves apart. In turn causing ALL of those systems to fail-- no running lights, no turn signals, no brake lights, and our jacks would not go down.
Mfg Campaign: 11633961
Recall Date: Jan 3, 2025
Grand Design Rv, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We are showing many signs of excessive frame flex/failure in our 2023 Grand Design Momentum 397THS. Our baggage/storage doors do not properly fit nor lock. The RV was in the shop from Jan-May 2023 to address this. Had the doors replaced and resealed. They still are not flush with the RV, still barely latch, and have popped open while driving. While in the shop, they addressed but "could not duplicate" the underbelly continuously filling with water when it rains. Excessive amounts of water that saturate all of the insulation-- causing us to drive with extra weight until we can stop and replace it all. Not sure where the water even comes from. Our filon around the hitch is seperating. Our pinch molding on both sides completely falls out. The screws holding front cap to roof popped out, sealant broken. There is wall separation in the lower deck. This causes excess rubbing of the walls, popping trim pieces off, and dust left after any movement of the RV. There is loud creaking and popping as we lift our RV off of our truck. The lag bolts are unscrewing themselves from the frame in the upper deck. Slide in the upper deck is digging into the flooring, leaving indentations, while in transit. Floor creaking in upper deck. Our electrical wiring for our running lights/turn signals/brake lights, as well as our leveling system wires were zip tied to the spindle of our slide. This caused the wires to wrap around over and over and slice themselves apart. In turn causing ALL of those systems to fail-- no running lights, no turn signals, no brake lights, and our jacks would not go down.
Corrective Action:
We are showing many signs of excessive frame flex/failure in our 2023 Grand Design Momentum 397THS. Our baggage/storage doors do not properly fit nor lock. The RV was in the shop from Jan-May 2023 to address this. Had the doors replaced and resealed. They still are not flush with the RV, still barely latch, and have popped open while driving. While in the shop, they addressed but "could not duplicate" the underbelly continuously filling with water when it rains. Excessive amounts of water that saturate all of the insulation-- causing us to drive with extra weight until we can stop and replace it all. Not sure where the water even comes from. Our filon around the hitch is seperating. Our pinch molding on both sides completely falls out. The screws holding front cap to roof popped out, sealant broken. There is wall separation in the lower deck. This causes excess rubbing of the walls, popping trim pieces off, and dust left after any movement of the RV. There is loud creaking and popping as we lift our RV off of our truck. The lag bolts are unscrewing themselves from the frame in the upper deck. Slide in the upper deck is digging into the flooring, leaving indentations, while in transit. Floor creaking in upper deck. Our electrical wiring for our running lights/turn signals/brake lights, as well as our leveling system wires were zip tied to the spindle of our slide. This caused the wires to wrap around over and over and slice themselves apart. In turn causing ALL of those systems to fail-- no running lights, no turn signals, no brake lights, and our jacks would not go down.
Additional Notes:
We are showing many signs of excessive frame flex/failure in our 2023 Grand Design Momentum 397THS. Our baggage/storage doors do not properly fit nor lock. The RV was in the shop from Jan-May 2023 to address this. Had the doors replaced and resealed. They still are not flush with the RV, still barely latch, and have popped open while driving. While in the shop, they addressed but "could not duplicate" the underbelly continuously filling with water when it rains. Excessive amounts of water that saturate all of the insulation-- causing us to drive with extra weight until we can stop and replace it all. Not sure where the water even comes from. Our filon around the hitch is seperating. Our pinch molding on both sides completely falls out. The screws holding front cap to roof popped out, sealant broken. There is wall separation in the lower deck. This causes excess rubbing of the walls, popping trim pieces off, and dust left after any movement of the RV. There is loud creaking and popping as we lift our RV off of our truck. The lag bolts are unscrewing themselves from the frame in the upper deck. Slide in the upper deck is digging into the flooring, leaving indentations, while in transit. Floor creaking in upper deck. Our electrical wiring for our running lights/turn signals/brake lights, as well as our leveling system wires were zip tied to the spindle of our slide. This caused the wires to wrap around over and over and slice themselves apart. In turn causing ALL of those systems to fail-- no running lights, no turn signals, no brake lights, and our jacks would not go down.
Mfg Campaign: 11633961
Recall Date: Jan 3, 2025
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2023 Grand Design Momentum hauled by a 2022 Ford F-450. The contact stated that while driving uphill at 65 MPH and depressing the brake pedal, the trailer brakes failed to respond as needed. The contact pulled over onto the side of the highway and was able to bring the trailer to a complete stop. No warning lights were illuminated. The trailer was taken to a local dealer and was inspected. The contact was advised that the trailer no longer had brake pads. The trailer was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.
Corrective Action:
The contact owns a 2023 Grand Design Momentum hauled by a 2022 Ford F-450. The contact stated that while driving uphill at 65 MPH and depressing the brake pedal, the trailer brakes failed to respond as needed. The contact pulled over onto the side of the highway and was able to bring the trailer to a complete stop. No warning lights were illuminated. The trailer was taken to a local dealer and was inspected. The contact was advised that the trailer no longer had brake pads. The trailer was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.
Additional Notes:
The contact owns a 2023 Grand Design Momentum hauled by a 2022 Ford F-450. The contact stated that while driving uphill at 65 MPH and depressing the brake pedal, the trailer brakes failed to respond as needed. The contact pulled over onto the side of the highway and was able to bring the trailer to a complete stop. No warning lights were illuminated. The trailer was taken to a local dealer and was inspected. The contact was advised that the trailer no longer had brake pads. The trailer was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.
Mfg Campaign: 11627735
Recall Date: Nov 27, 2024
Grand Design Rv, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My RV's frame has compromised integrity. During transit, it flexes beyond the allowable range specified by the manufacturer. The inspected frame is available for further evaluation upon request. The flexing of the frame poses a significant safety risk, resulting in cargo doors opening unintentionally and RV slide rooms shifting to the open position while the vehicle is in tow. Furthermore, during my inspection and the subsequent assessment by the authorized service center, I identified multiple critical issues: lag bolts connecting the unit's walls to the frame were found to be missing, loose, and bent. There were also instances where holes existed in the frame without lag bolts. Additionally, cracks were observed in several welds, welded metal reinforcement tabs were broken, and there were indications of torn or sheared metal. Strained and moving parts were also noted, indicated by rust formation and an accumulation of metal shavings throughout the kingpin area. Consequently, the structural integrity of the kingpin, which connects the RV to the tow vehicle during transit, remains to be determined. The manufacturer-authorized service center has confirmed all issues above. Service center technicians, a manufacturer representative, and I inspected the vehicle using Grand Design Technical Service Bulletin 24-001 as the inspection criteria. January 24 - June 24 I observed an accumulation of sawdust in various locations within the RV. This was accompanied by the disintegration of cabinetry. Cabinet doors detached from their frames, trim separated from the walls, and cabinetry began detaching from both the wall and floor. Side tables had contact marks from contact with outer walls during transit. The aluminum garage door surround had cracked welds at three corners. Pantry shelves were dislodged, and cabinets above the coffee bar showed separation at the corners. Trim over the upper deck frame rail detached.
Corrective Action:
My RV's frame has compromised integrity. During transit, it flexes beyond the allowable range specified by the manufacturer. The inspected frame is available for further evaluation upon request. The flexing of the frame poses a significant safety risk, resulting in cargo doors opening unintentionally and RV slide rooms shifting to the open position while the vehicle is in tow. Furthermore, during my inspection and the subsequent assessment by the authorized service center, I identified multiple critical issues: lag bolts connecting the unit's walls to the frame were found to be missing, loose, and bent. There were also instances where holes existed in the frame without lag bolts. Additionally, cracks were observed in several welds, welded metal reinforcement tabs were broken, and there were indications of torn or sheared metal. Strained and moving parts were also noted, indicated by rust formation and an accumulation of metal shavings throughout the kingpin area. Consequently, the structural integrity of the kingpin, which connects the RV to the tow vehicle during transit, remains to be determined. The manufacturer-authorized service center has confirmed all issues above. Service center technicians, a manufacturer representative, and I inspected the vehicle using Grand Design Technical Service Bulletin 24-001 as the inspection criteria. January 24 - June 24 I observed an accumulation of sawdust in various locations within the RV. This was accompanied by the disintegration of cabinetry. Cabinet doors detached from their frames, trim separated from the walls, and cabinetry began detaching from both the wall and floor. Side tables had contact marks from contact with outer walls during transit. The aluminum garage door surround had cracked welds at three corners. Pantry shelves were dislodged, and cabinets above the coffee bar showed separation at the corners. Trim over the upper deck frame rail detached.
Additional Notes:
My RV's frame has compromised integrity. During transit, it flexes beyond the allowable range specified by the manufacturer. The inspected frame is available for further evaluation upon request. The flexing of the frame poses a significant safety risk, resulting in cargo doors opening unintentionally and RV slide rooms shifting to the open position while the vehicle is in tow. Furthermore, during my inspection and the subsequent assessment by the authorized service center, I identified multiple critical issues: lag bolts connecting the unit's walls to the frame were found to be missing, loose, and bent. There were also instances where holes existed in the frame without lag bolts. Additionally, cracks were observed in several welds, welded metal reinforcement tabs were broken, and there were indications of torn or sheared metal. Strained and moving parts were also noted, indicated by rust formation and an accumulation of metal shavings throughout the kingpin area. Consequently, the structural integrity of the kingpin, which connects the RV to the tow vehicle during transit, remains to be determined. The manufacturer-authorized service center has confirmed all issues above. Service center technicians, a manufacturer representative, and I inspected the vehicle using Grand Design Technical Service Bulletin 24-001 as the inspection criteria. January 24 - June 24 I observed an accumulation of sawdust in various locations within the RV. This was accompanied by the disintegration of cabinetry. Cabinet doors detached from their frames, trim separated from the walls, and cabinetry began detaching from both the wall and floor. Side tables had contact marks from contact with outer walls during transit. The aluminum garage door surround had cracked welds at three corners. Pantry shelves were dislodged, and cabinets above the coffee bar showed separation at the corners. Trim over the upper deck frame rail detached.
Mfg Campaign: 11627101
Recall Date: Nov 24, 2024
Grand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Purchased new June 2023 in Tuscon AZ. No issues until underbelly filled with water and had to be serviced in Albuquerque NM. Issue was not resolved with water pump replacement. Towed to Homerville OH not knowing water leak still exists and where frame flex was discovered. Man doors, propane tank doors, and basement doors randomly open while in tow and stationery. The seal for nose cone and felon broken and screws missing that secure nose to the chasse. May 2024, Grand Design picked up and towed the 5th wheel back to factory for frame flex repairs. A gusset "kit" was added, welded to existing frame. Door locks were adjusted, front man door replaced, one basement door replaced as it was water damaged, and is again. There were missing/never installed lag bolts for upper deck side walls. It is documented the lag bolts were replaced with larger ones and missing ones were added. Rear man door adjusted however still does not close from inside. There are huge gaps along door frames you can see daylight through. On Oct. 5, 2024, we towed the 5th wheel 10 miles to a winter location. When lowering and hitching up there was a very loud metal snapping, explosive sound came from the frame when the weight was put back onto the suspension. It was so very loud it made my heart skip a beat. It was like a cannon ball struck the metal frame. Definitely metal popping and snapping. As of today, Nov 21, 2024, the man door in garage is inoperable, the floors creek from nose to interior door to garage. The floors seem bowed. The front man door randomly opens when people or the dog walk past it on the inside. The basement doors randomly open and are water damaged. The slide in bedroom {holds the bed} is tilted and falling out of the wall. Air leaks all around the slide as if the frame is twisted. Grand Design states an SRT can be here in a couple of months. We are parked on an oversized level concrete pad. I feel the mixed metal the frame is made of didn't hold the welds. Not safe to tow.
Corrective Action:
Purchased new June 2023 in Tuscon AZ. No issues until underbelly filled with water and had to be serviced in Albuquerque NM. Issue was not resolved with water pump replacement. Towed to Homerville OH not knowing water leak still exists and where frame flex was discovered. Man doors, propane tank doors, and basement doors randomly open while in tow and stationery. The seal for nose cone and felon broken and screws missing that secure nose to the chasse. May 2024, Grand Design picked up and towed the 5th wheel back to factory for frame flex repairs. A gusset "kit" was added, welded to existing frame. Door locks were adjusted, front man door replaced, one basement door replaced as it was water damaged, and is again. There were missing/never installed lag bolts for upper deck side walls. It is documented the lag bolts were replaced with larger ones and missing ones were added. Rear man door adjusted however still does not close from inside. There are huge gaps along door frames you can see daylight through. On Oct. 5, 2024, we towed the 5th wheel 10 miles to a winter location. When lowering and hitching up there was a very loud metal snapping, explosive sound came from the frame when the weight was put back onto the suspension. It was so very loud it made my heart skip a beat. It was like a cannon ball struck the metal frame. Definitely metal popping and snapping. As of today, Nov 21, 2024, the man door in garage is inoperable, the floors creek from nose to interior door to garage. The floors seem bowed. The front man door randomly opens when people or the dog walk past it on the inside. The basement doors randomly open and are water damaged. The slide in bedroom {holds the bed} is tilted and falling out of the wall. Air leaks all around the slide as if the frame is twisted. Grand Design states an SRT can be here in a couple of months. We are parked on an oversized level concrete pad. I feel the mixed metal the frame is made of didn't hold the welds. Not safe to tow.
Additional Notes:
Purchased new June 2023 in Tuscon AZ. No issues until underbelly filled with water and had to be serviced in Albuquerque NM. Issue was not resolved with water pump replacement. Towed to Homerville OH not knowing water leak still exists and where frame flex was discovered. Man doors, propane tank doors, and basement doors randomly open while in tow and stationery. The seal for nose cone and felon broken and screws missing that secure nose to the chasse. May 2024, Grand Design picked up and towed the 5th wheel back to factory for frame flex repairs. A gusset "kit" was added, welded to existing frame. Door locks were adjusted, front man door replaced, one basement door replaced as it was water damaged, and is again. There were missing/never installed lag bolts for upper deck side walls. It is documented the lag bolts were replaced with larger ones and missing ones were added. Rear man door adjusted however still does not close from inside. There are huge gaps along door frames you can see daylight through. On Oct. 5, 2024, we towed the 5th wheel 10 miles to a winter location. When lowering and hitching up there was a very loud metal snapping, explosive sound came from the frame when the weight was put back onto the suspension. It was so very loud it made my heart skip a beat. It was like a cannon ball struck the metal frame. Definitely metal popping and snapping. As of today, Nov 21, 2024, the man door in garage is inoperable, the floors creek from nose to interior door to garage. The floors seem bowed. The front man door randomly opens when people or the dog walk past it on the inside. The basement doors randomly open and are water damaged. The slide in bedroom {holds the bed} is tilted and falling out of the wall. Air leaks all around the slide as if the frame is twisted. Grand Design states an SRT can be here in a couple of months. We are parked on an oversized level concrete pad. I feel the mixed metal the frame is made of didn't hold the welds. Not safe to tow.
Mfg Campaign: 11626574
Recall Date: Nov 21, 2024
Grand Design Rv, Llc
Defect Description:
STRUCTURE
Potential Consequences:
Purchased new June 2023 in Tuscon AZ. No issues until underbelly filled with water and had to be serviced in Albuquerque NM. Issue was not resolved with water pump replacement. Towed to Homerville OH not knowing water leak still exists and where frame flex was discovered. Man doors, propane tank doors, and basement doors randomly open while in tow and stationery. The seal for nose cone and felon broken and screws missing that secure nose to the chasse. May 2024, Grand Design picked up and towed the 5th wheel back to factory for frame flex repairs. A gusset "kit" was added, welded to existing frame. Door locks were adjusted, front man door replaced, one basement door replaced as it was water damaged, and is again. There were missing/never installed lag bolts for upper deck side walls. It is documented the lag bolts were replaced with larger ones and missing ones were added. Rear man door adjusted however still does not close from inside. There are huge gaps along door frames you can see daylight through. On Oct. 5, 2024, we towed the 5th wheel 10 miles to a winter location. When lowering and hitching up there was a very loud metal snapping, explosive sound came from the frame when the weight was put back onto the suspension. It was so very loud it made my heart skip a beat. It was like a cannon ball struck the metal frame. Definitely metal popping and snapping. As of today, Nov 21, 2024, the man door in garage is inoperable, the floors creek from nose to interior door to garage. The floors seem bowed. The front man door randomly opens when people or the dog walk past it on the inside. The basement doors randomly open and are water damaged. The slide in bedroom {holds the bed} is tilted and falling out of the wall. Air leaks all around the slide as if the frame is twisted. Grand Design states an SRT can be here in a couple of months. We are parked on an oversized level concrete pad. I feel the mixed metal the frame is made of didn't hold the welds. Not safe to tow.
Corrective Action:
Purchased new June 2023 in Tuscon AZ. No issues until underbelly filled with water and had to be serviced in Albuquerque NM. Issue was not resolved with water pump replacement. Towed to Homerville OH not knowing water leak still exists and where frame flex was discovered. Man doors, propane tank doors, and basement doors randomly open while in tow and stationery. The seal for nose cone and felon broken and screws missing that secure nose to the chasse. May 2024, Grand Design picked up and towed the 5th wheel back to factory for frame flex repairs. A gusset "kit" was added, welded to existing frame. Door locks were adjusted, front man door replaced, one basement door replaced as it was water damaged, and is again. There were missing/never installed lag bolts for upper deck side walls. It is documented the lag bolts were replaced with larger ones and missing ones were added. Rear man door adjusted however still does not close from inside. There are huge gaps along door frames you can see daylight through. On Oct. 5, 2024, we towed the 5th wheel 10 miles to a winter location. When lowering and hitching up there was a very loud metal snapping, explosive sound came from the frame when the weight was put back onto the suspension. It was so very loud it made my heart skip a beat. It was like a cannon ball struck the metal frame. Definitely metal popping and snapping. As of today, Nov 21, 2024, the man door in garage is inoperable, the floors creek from nose to interior door to garage. The floors seem bowed. The front man door randomly opens when people or the dog walk past it on the inside. The basement doors randomly open and are water damaged. The slide in bedroom {holds the bed} is tilted and falling out of the wall. Air leaks all around the slide as if the frame is twisted. Grand Design states an SRT can be here in a couple of months. We are parked on an oversized level concrete pad. I feel the mixed metal the frame is made of didn't hold the welds. Not safe to tow.
Additional Notes:
Purchased new June 2023 in Tuscon AZ. No issues until underbelly filled with water and had to be serviced in Albuquerque NM. Issue was not resolved with water pump replacement. Towed to Homerville OH not knowing water leak still exists and where frame flex was discovered. Man doors, propane tank doors, and basement doors randomly open while in tow and stationery. The seal for nose cone and felon broken and screws missing that secure nose to the chasse. May 2024, Grand Design picked up and towed the 5th wheel back to factory for frame flex repairs. A gusset "kit" was added, welded to existing frame. Door locks were adjusted, front man door replaced, one basement door replaced as it was water damaged, and is again. There were missing/never installed lag bolts for upper deck side walls. It is documented the lag bolts were replaced with larger ones and missing ones were added. Rear man door adjusted however still does not close from inside. There are huge gaps along door frames you can see daylight through. On Oct. 5, 2024, we towed the 5th wheel 10 miles to a winter location. When lowering and hitching up there was a very loud metal snapping, explosive sound came from the frame when the weight was put back onto the suspension. It was so very loud it made my heart skip a beat. It was like a cannon ball struck the metal frame. Definitely metal popping and snapping. As of today, Nov 21, 2024, the man door in garage is inoperable, the floors creek from nose to interior door to garage. The floors seem bowed. The front man door randomly opens when people or the dog walk past it on the inside. The basement doors randomly open and are water damaged. The slide in bedroom {holds the bed} is tilted and falling out of the wall. Air leaks all around the slide as if the frame is twisted. Grand Design states an SRT can be here in a couple of months. We are parked on an oversized level concrete pad. I feel the mixed metal the frame is made of didn't hold the welds. Not safe to tow.
Mfg Campaign: 11626574
Recall Date: Nov 21, 2024
Grand Design Rv, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The main and nautilus doors to the camper will not stay closed during travel. This usually happens with 10 miles or less and I have to stop to close them.
Corrective Action:
The main and nautilus doors to the camper will not stay closed during travel. This usually happens with 10 miles or less and I have to stop to close them.
Additional Notes:
The main and nautilus doors to the camper will not stay closed during travel. This usually happens with 10 miles or less and I have to stop to close them.
Mfg Campaign: 11620242
Recall Date: Oct 16, 2024
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