Complaints & Recalls
Consumer Complaints
4 ComplaintsGrand Design Rv, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Purchased brand new 2024 Grand Design Imagine XLS 17MKE on Feb 8, 2025. Have taken trailer out twice for three days in the local area to perform operational testing of the travel trailer before traveling outside of the area. Dust caps on bearing axle came loose so took trailer in for inspection. Repair shop found that all hubs were empty of grease and castle nuts were loose, hubs have extensive heat discoloration as well as bearing play, travel trailer will need new bearings, hugs and bearing races. This is a brand-new trailer, and this could have ended in catastrophic consequences causing a serious or fatal accident. When purchasing a new travel trailer the assumption is made that the axles should be quality inspected and good to operate. I have now read on group forums that this has happened to others. This needs looked into asap.
Corrective Action:
Purchased brand new 2024 Grand Design Imagine XLS 17MKE on Feb 8, 2025. Have taken trailer out twice for three days in the local area to perform operational testing of the travel trailer before traveling outside of the area. Dust caps on bearing axle came loose so took trailer in for inspection. Repair shop found that all hubs were empty of grease and castle nuts were loose, hubs have extensive heat discoloration as well as bearing play, travel trailer will need new bearings, hugs and bearing races. This is a brand-new trailer, and this could have ended in catastrophic consequences causing a serious or fatal accident. When purchasing a new travel trailer the assumption is made that the axles should be quality inspected and good to operate. I have now read on group forums that this has happened to others. This needs looked into asap.
Additional Notes:
Purchased brand new 2024 Grand Design Imagine XLS 17MKE on Feb 8, 2025. Have taken trailer out twice for three days in the local area to perform operational testing of the travel trailer before traveling outside of the area. Dust caps on bearing axle came loose so took trailer in for inspection. Repair shop found that all hubs were empty of grease and castle nuts were loose, hubs have extensive heat discoloration as well as bearing play, travel trailer will need new bearings, hugs and bearing races. This is a brand-new trailer, and this could have ended in catastrophic consequences causing a serious or fatal accident. When purchasing a new travel trailer the assumption is made that the axles should be quality inspected and good to operate. I have now read on group forums that this has happened to others. This needs looked into asap.
Mfg Campaign: 11650805
Recall Date: Mar 26, 2025
Grand Design Rv, Llc
Defect Description:
WHEELS:HUB
Potential Consequences:
Purchased brand new 2024 Grand Design Imagine XLS 17MKE on Feb 8, 2025. Have taken trailer out twice for three days in the local area to perform operational testing of the travel trailer before traveling outside of the area. Dust caps on bearing axle came loose so took trailer in for inspection. Repair shop found that all hubs were empty of grease and castle nuts were loose, hubs have extensive heat discoloration as well as bearing play, travel trailer will need new bearings, hugs and bearing races. This is a brand-new trailer, and this could have ended in catastrophic consequences causing a serious or fatal accident. When purchasing a new travel trailer the assumption is made that the axles should be quality inspected and good to operate. I have now read on group forums that this has happened to others. This needs looked into asap.
Corrective Action:
Purchased brand new 2024 Grand Design Imagine XLS 17MKE on Feb 8, 2025. Have taken trailer out twice for three days in the local area to perform operational testing of the travel trailer before traveling outside of the area. Dust caps on bearing axle came loose so took trailer in for inspection. Repair shop found that all hubs were empty of grease and castle nuts were loose, hubs have extensive heat discoloration as well as bearing play, travel trailer will need new bearings, hugs and bearing races. This is a brand-new trailer, and this could have ended in catastrophic consequences causing a serious or fatal accident. When purchasing a new travel trailer the assumption is made that the axles should be quality inspected and good to operate. I have now read on group forums that this has happened to others. This needs looked into asap.
Additional Notes:
Purchased brand new 2024 Grand Design Imagine XLS 17MKE on Feb 8, 2025. Have taken trailer out twice for three days in the local area to perform operational testing of the travel trailer before traveling outside of the area. Dust caps on bearing axle came loose so took trailer in for inspection. Repair shop found that all hubs were empty of grease and castle nuts were loose, hubs have extensive heat discoloration as well as bearing play, travel trailer will need new bearings, hugs and bearing races. This is a brand-new trailer, and this could have ended in catastrophic consequences causing a serious or fatal accident. When purchasing a new travel trailer the assumption is made that the axles should be quality inspected and good to operate. I have now read on group forums that this has happened to others. This needs looked into asap.
Mfg Campaign: 11650805
Recall Date: Mar 26, 2025
Grand Design Rv, Llc
Defect Description:
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
Potential Consequences:
The contact owns a 2024 Grand Design Imagine. The contact stated that while removing the spare tire secured under the RV, the contact noticed that the spare tire crank assembly wire attaching the spare tire to the RV had frayed. The contact was concerned that the frayed wire could cause the spare tire to detach while driving. The RV was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 1,000.
Corrective Action:
The contact owns a 2024 Grand Design Imagine. The contact stated that while removing the spare tire secured under the RV, the contact noticed that the spare tire crank assembly wire attaching the spare tire to the RV had frayed. The contact was concerned that the frayed wire could cause the spare tire to detach while driving. The RV was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 1,000.
Additional Notes:
The contact owns a 2024 Grand Design Imagine. The contact stated that while removing the spare tire secured under the RV, the contact noticed that the spare tire crank assembly wire attaching the spare tire to the RV had frayed. The contact was concerned that the frayed wire could cause the spare tire to detach while driving. The RV was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 1,000.
Mfg Campaign: 11623407
Recall Date: Nov 4, 2024
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
In September 2023, we purchased our 2024 Grand Design Imagine AIM RB travel trailer. We started receiving trailer brake warnings on our truck immediately after purchasing the camper and brought it back to the dealership. The service technicians assured us that there were no issues with the brakes. In January 2024, the brakes locked up and started burning while we were driving on [XXX] in the Phoenix metro area. We had the camper towed to an authorized service dealer in Surprise, AZ, where the brakes were replaced and a switch was installed to prevent the solar panels from overloading the battery. The brakes continued to be an issue despite being sent on our way with assurances that the brakes were working. While traveling, we realized that our brakes were not functioning and were cold to the touch even after using them during travel. In February, we heard loud, metallic clanking from the right side of the brakes and returned to a dealership in Tucson, Arizona, for repair . The service manager shared that the right brake was burned up and pieces had broken off inside the drum. They replaced the brakes so that we could safely move on. Traveling from Tucson, Arizona, to Albuquerque, New Mexico, we again discovered that the right side brake was not functioning so we found a storage facility and put the trailer into storage so we could travel safely. We again contacted Grand Design and schedule service for the brakes for May 2024. Again, the service department replaced the brakes and assured us that the issue was resolved. It was not. Traveling from Albuquerque, New Mexico, to our home in Pagosa Springs, Colorado, we found that the brakes on the right side of the trailer were not working and were cold to the touch. Travelling without functioning brakes represents a serious risk to our safety as well as the safety of other travelers. We still have no resolution from Grand Design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In September 2023, we purchased our 2024 Grand Design Imagine AIM RB travel trailer. We started receiving trailer brake warnings on our truck immediately after purchasing the camper and brought it back to the dealership. The service technicians assured us that there were no issues with the brakes. In January 2024, the brakes locked up and started burning while we were driving on [XXX] in the Phoenix metro area. We had the camper towed to an authorized service dealer in Surprise, AZ, where the brakes were replaced and a switch was installed to prevent the solar panels from overloading the battery. The brakes continued to be an issue despite being sent on our way with assurances that the brakes were working. While traveling, we realized that our brakes were not functioning and were cold to the touch even after using them during travel. In February, we heard loud, metallic clanking from the right side of the brakes and returned to a dealership in Tucson, Arizona, for repair . The service manager shared that the right brake was burned up and pieces had broken off inside the drum. They replaced the brakes so that we could safely move on. Traveling from Tucson, Arizona, to Albuquerque, New Mexico, we again discovered that the right side brake was not functioning so we found a storage facility and put the trailer into storage so we could travel safely. We again contacted Grand Design and schedule service for the brakes for May 2024. Again, the service department replaced the brakes and assured us that the issue was resolved. It was not. Traveling from Albuquerque, New Mexico, to our home in Pagosa Springs, Colorado, we found that the brakes on the right side of the trailer were not working and were cold to the touch. Travelling without functioning brakes represents a serious risk to our safety as well as the safety of other travelers. We still have no resolution from Grand Design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In September 2023, we purchased our 2024 Grand Design Imagine AIM RB travel trailer. We started receiving trailer brake warnings on our truck immediately after purchasing the camper and brought it back to the dealership. The service technicians assured us that there were no issues with the brakes. In January 2024, the brakes locked up and started burning while we were driving on [XXX] in the Phoenix metro area. We had the camper towed to an authorized service dealer in Surprise, AZ, where the brakes were replaced and a switch was installed to prevent the solar panels from overloading the battery. The brakes continued to be an issue despite being sent on our way with assurances that the brakes were working. While traveling, we realized that our brakes were not functioning and were cold to the touch even after using them during travel. In February, we heard loud, metallic clanking from the right side of the brakes and returned to a dealership in Tucson, Arizona, for repair . The service manager shared that the right brake was burned up and pieces had broken off inside the drum. They replaced the brakes so that we could safely move on. Traveling from Tucson, Arizona, to Albuquerque, New Mexico, we again discovered that the right side brake was not functioning so we found a storage facility and put the trailer into storage so we could travel safely. We again contacted Grand Design and schedule service for the brakes for May 2024. Again, the service department replaced the brakes and assured us that the issue was resolved. It was not. Traveling from Albuquerque, New Mexico, to our home in Pagosa Springs, Colorado, we found that the brakes on the right side of the trailer were not working and were cold to the touch. Travelling without functioning brakes represents a serious risk to our safety as well as the safety of other travelers. We still have no resolution from Grand Design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11619026
Recall Date: Oct 9, 2024
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