GRAND DESIGN IMAGINE 2023

Complete listing of complaints and recalls for this vehicle

9
Complaints
37
Recalls

Complaints & Recalls

9 Complaints 37 Recalls

Official Safety Recalls - Important!

37 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Grand Design Rv, Llc
NHTSA Campaign: 23V151000 SAFETY RECALL
139 Vehicles Affected
Recall Date: Mar 7, 2023
Safety Issue:

Grand Design RV, LLC (Grand Design) is recalling certain 2023 Imagine AIM travel trailers. The Federal Certification Label incorrectly states the tire size and inflation pressure requirement. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

Potential Risk:
Incorrect tire size and inflation requirements may cause premature tread wear or a tire blow out, increasing the risk of a crash.
FREE Recall Solution:
Dealers will install a new corrected label, free of charge. Owner notification letters were mailed March 24, 2023. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910033.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local GRAND DESIGN dealer to schedule your FREE recall repair.
Manufacturer: GRAND DESIGN
Mfg Campaign: 910033
Notice Date: Mar 24, 2023
Recall Date: Mar 7, 2023
Grand Design Rv, Llc
NHTSA Campaign: 22V603000 SAFETY RECALL
8.2K Vehicles Affected
Recall Date: Aug 9, 2022
Safety Issue:

Grand Design RV, LLC (Grand Design) is recalling certain 2022-2023 Momentum, Solitude, Imagine, Reflection, and Transcend travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.

Potential Risk:
An awning that drops or extends beyond normal operation can increase the risk of injury.
FREE Recall Solution:
Dealers will inspect and repair, or replace the awning, free of charge. Owner notification letters were mailed by August 22, 2022. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910031.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local GRAND DESIGN dealer to schedule your FREE recall repair.
Manufacturer: GRAND DESIGN
Mfg Campaign: 910031
Notice Date: Aug 22, 2022
Recall Date: Aug 9, 2022

Consumer Complaints

9 Complaints
Grand Design Rv, Llc
Campaign: 11632841 Other
Dec 28, 2024
Defect Description:

SUSPENSION

Potential Consequences:

Upon inspection of the frame based on other complaints of frame cracking, I found approximate 2" cracks in the steel I beam frame rail above the leaf spring hangers. I read that this is indicative of frame flex and compromised or wrong steel thickness of the I beam. Im currently working with the manufacture to resolve this, but I'm concerned of the quality of the entire frame rails and the safety/integrity of possible repairs.

Corrective Action:

Upon inspection of the frame based on other complaints of frame cracking, I found approximate 2" cracks in the steel I beam frame rail above the leaf spring hangers. I read that this is indicative of frame flex and compromised or wrong steel thickness of the I beam. Im currently working with the manufacture to resolve this, but I'm concerned of the quality of the entire frame rails and the safety/integrity of possible repairs.

Additional Notes:

Upon inspection of the frame based on other complaints of frame cracking, I found approximate 2" cracks in the steel I beam frame rail above the leaf spring hangers. I read that this is indicative of frame flex and compromised or wrong steel thickness of the I beam. Im currently working with the manufacture to resolve this, but I'm concerned of the quality of the entire frame rails and the safety/integrity of possible repairs.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11632841
Notice Date: Dec 28, 2024
Recall Date: Dec 28, 2024
Grand Design Rv, Llc
Campaign: 11632841 Other
Dec 28, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Upon inspection of the frame based on other complaints of frame cracking, I found approximate 2" cracks in the steel I beam frame rail above the leaf spring hangers. I read that this is indicative of frame flex and compromised or wrong steel thickness of the I beam. Im currently working with the manufacture to resolve this, but I'm concerned of the quality of the entire frame rails and the safety/integrity of possible repairs.

Corrective Action:

Upon inspection of the frame based on other complaints of frame cracking, I found approximate 2" cracks in the steel I beam frame rail above the leaf spring hangers. I read that this is indicative of frame flex and compromised or wrong steel thickness of the I beam. Im currently working with the manufacture to resolve this, but I'm concerned of the quality of the entire frame rails and the safety/integrity of possible repairs.

Additional Notes:

Upon inspection of the frame based on other complaints of frame cracking, I found approximate 2" cracks in the steel I beam frame rail above the leaf spring hangers. I read that this is indicative of frame flex and compromised or wrong steel thickness of the I beam. Im currently working with the manufacture to resolve this, but I'm concerned of the quality of the entire frame rails and the safety/integrity of possible repairs.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11632841
Notice Date: Dec 28, 2024
Recall Date: Dec 28, 2024
Grand Design Rv, Llc
Campaign: 11632841 Other
Dec 28, 2024
Defect Description:

STRUCTURE

Potential Consequences:

Upon inspection of the frame based on other complaints of frame cracking, I found approximate 2" cracks in the steel I beam frame rail above the leaf spring hangers. I read that this is indicative of frame flex and compromised or wrong steel thickness of the I beam. Im currently working with the manufacture to resolve this, but I'm concerned of the quality of the entire frame rails and the safety/integrity of possible repairs.

Corrective Action:

Upon inspection of the frame based on other complaints of frame cracking, I found approximate 2" cracks in the steel I beam frame rail above the leaf spring hangers. I read that this is indicative of frame flex and compromised or wrong steel thickness of the I beam. Im currently working with the manufacture to resolve this, but I'm concerned of the quality of the entire frame rails and the safety/integrity of possible repairs.

Additional Notes:

Upon inspection of the frame based on other complaints of frame cracking, I found approximate 2" cracks in the steel I beam frame rail above the leaf spring hangers. I read that this is indicative of frame flex and compromised or wrong steel thickness of the I beam. Im currently working with the manufacture to resolve this, but I'm concerned of the quality of the entire frame rails and the safety/integrity of possible repairs.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11632841
Notice Date: Dec 28, 2024
Recall Date: Dec 28, 2024
Grand Design Rv, Llc
Campaign: 11596802 Other
Jun 26, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Bent axle that caused tire to bent. There was no accident because unit was delivered to the service before fitting separated. In this case there was a recall of grand design reflection and momentum NHTSA Recall No. 23V-455 but not imagine. No warning signs were displayed. The issue was noticed at the Rv General , Huntley , IL service department. The issue is severe- it could cause separation of tire which could cause loss of control, injury or death. The unit is located at RV General, Huntley, IL. The recall says” axles may not have been tightened properly. As a result, a fitting could separate and damage the pin that locks the axle nut in place. If the axle nut comes loose, the spindle and wheel could separate from the trailer. A wheel separation could cause a loss of control and increase the risk of injury or a crash. Additionally, a wheel that separates could also hit another person or vehicle.” This recall did not include imagine 2800BH model

Corrective Action:

Bent axle that caused tire to bent. There was no accident because unit was delivered to the service before fitting separated. In this case there was a recall of grand design reflection and momentum NHTSA Recall No. 23V-455 but not imagine. No warning signs were displayed. The issue was noticed at the Rv General , Huntley , IL service department. The issue is severe- it could cause separation of tire which could cause loss of control, injury or death. The unit is located at RV General, Huntley, IL. The recall says” axles may not have been tightened properly. As a result, a fitting could separate and damage the pin that locks the axle nut in place. If the axle nut comes loose, the spindle and wheel could separate from the trailer. A wheel separation could cause a loss of control and increase the risk of injury or a crash. Additionally, a wheel that separates could also hit another person or vehicle.” This recall did not include imagine 2800BH model

Additional Notes:

Bent axle that caused tire to bent. There was no accident because unit was delivered to the service before fitting separated. In this case there was a recall of grand design reflection and momentum NHTSA Recall No. 23V-455 but not imagine. No warning signs were displayed. The issue was noticed at the Rv General , Huntley , IL service department. The issue is severe- it could cause separation of tire which could cause loss of control, injury or death. The unit is located at RV General, Huntley, IL. The recall says” axles may not have been tightened properly. As a result, a fitting could separate and damage the pin that locks the axle nut in place. If the axle nut comes loose, the spindle and wheel could separate from the trailer. A wheel separation could cause a loss of control and increase the risk of injury or a crash. Additionally, a wheel that separates could also hit another person or vehicle.” This recall did not include imagine 2800BH model

Manufacturer: GRAND DESIGN
Mfg Campaign: 11596802
Notice Date: Jun 26, 2024
Recall Date: Jun 26, 2024
Grand Design Rv, Llc
Campaign: 11596802 Other
Jun 26, 2024
Defect Description:

SUSPENSION

Potential Consequences:

Bent axle that caused tire to bent. There was no accident because unit was delivered to the service before fitting separated. In this case there was a recall of grand design reflection and momentum NHTSA Recall No. 23V-455 but not imagine. No warning signs were displayed. The issue was noticed at the Rv General , Huntley , IL service department. The issue is severe- it could cause separation of tire which could cause loss of control, injury or death. The unit is located at RV General, Huntley, IL. The recall says” axles may not have been tightened properly. As a result, a fitting could separate and damage the pin that locks the axle nut in place. If the axle nut comes loose, the spindle and wheel could separate from the trailer. A wheel separation could cause a loss of control and increase the risk of injury or a crash. Additionally, a wheel that separates could also hit another person or vehicle.” This recall did not include imagine 2800BH model

Corrective Action:

Bent axle that caused tire to bent. There was no accident because unit was delivered to the service before fitting separated. In this case there was a recall of grand design reflection and momentum NHTSA Recall No. 23V-455 but not imagine. No warning signs were displayed. The issue was noticed at the Rv General , Huntley , IL service department. The issue is severe- it could cause separation of tire which could cause loss of control, injury or death. The unit is located at RV General, Huntley, IL. The recall says” axles may not have been tightened properly. As a result, a fitting could separate and damage the pin that locks the axle nut in place. If the axle nut comes loose, the spindle and wheel could separate from the trailer. A wheel separation could cause a loss of control and increase the risk of injury or a crash. Additionally, a wheel that separates could also hit another person or vehicle.” This recall did not include imagine 2800BH model

Additional Notes:

Bent axle that caused tire to bent. There was no accident because unit was delivered to the service before fitting separated. In this case there was a recall of grand design reflection and momentum NHTSA Recall No. 23V-455 but not imagine. No warning signs were displayed. The issue was noticed at the Rv General , Huntley , IL service department. The issue is severe- it could cause separation of tire which could cause loss of control, injury or death. The unit is located at RV General, Huntley, IL. The recall says” axles may not have been tightened properly. As a result, a fitting could separate and damage the pin that locks the axle nut in place. If the axle nut comes loose, the spindle and wheel could separate from the trailer. A wheel separation could cause a loss of control and increase the risk of injury or a crash. Additionally, a wheel that separates could also hit another person or vehicle.” This recall did not include imagine 2800BH model

Manufacturer: GRAND DESIGN
Mfg Campaign: 11596802
Notice Date: Jun 26, 2024
Recall Date: Jun 26, 2024
Grand Design Rv, Llc
Campaign: 11596802 Other
Jun 26, 2024
Defect Description:

SUSPENSION:MULTIPLE AXLE

Potential Consequences:

Bent axle that caused tire to bent. There was no accident because unit was delivered to the service before fitting separated. In this case there was a recall of grand design reflection and momentum NHTSA Recall No. 23V-455 but not imagine. No warning signs were displayed. The issue was noticed at the Rv General , Huntley , IL service department. The issue is severe- it could cause separation of tire which could cause loss of control, injury or death. The unit is located at RV General, Huntley, IL. The recall says” axles may not have been tightened properly. As a result, a fitting could separate and damage the pin that locks the axle nut in place. If the axle nut comes loose, the spindle and wheel could separate from the trailer. A wheel separation could cause a loss of control and increase the risk of injury or a crash. Additionally, a wheel that separates could also hit another person or vehicle.” This recall did not include imagine 2800BH model

Corrective Action:

Bent axle that caused tire to bent. There was no accident because unit was delivered to the service before fitting separated. In this case there was a recall of grand design reflection and momentum NHTSA Recall No. 23V-455 but not imagine. No warning signs were displayed. The issue was noticed at the Rv General , Huntley , IL service department. The issue is severe- it could cause separation of tire which could cause loss of control, injury or death. The unit is located at RV General, Huntley, IL. The recall says” axles may not have been tightened properly. As a result, a fitting could separate and damage the pin that locks the axle nut in place. If the axle nut comes loose, the spindle and wheel could separate from the trailer. A wheel separation could cause a loss of control and increase the risk of injury or a crash. Additionally, a wheel that separates could also hit another person or vehicle.” This recall did not include imagine 2800BH model

Additional Notes:

Bent axle that caused tire to bent. There was no accident because unit was delivered to the service before fitting separated. In this case there was a recall of grand design reflection and momentum NHTSA Recall No. 23V-455 but not imagine. No warning signs were displayed. The issue was noticed at the Rv General , Huntley , IL service department. The issue is severe- it could cause separation of tire which could cause loss of control, injury or death. The unit is located at RV General, Huntley, IL. The recall says” axles may not have been tightened properly. As a result, a fitting could separate and damage the pin that locks the axle nut in place. If the axle nut comes loose, the spindle and wheel could separate from the trailer. A wheel separation could cause a loss of control and increase the risk of injury or a crash. Additionally, a wheel that separates could also hit another person or vehicle.” This recall did not include imagine 2800BH model

Manufacturer: GRAND DESIGN
Mfg Campaign: 11596802
Notice Date: Jun 26, 2024
Recall Date: Jun 26, 2024
Grand Design Rv, Llc
Campaign: 11531339 Other
Jul 10, 2023
Defect Description:

WHEELS

Potential Consequences:

Spare tire under the trailer will lower when going down a rough highway. This causes the spare tire come in contact with the pavement resulting in the spare tire coming loose and breaking loose from the trailer. This happen to me and there are also a blog talking about others have had a similar issue. https://www.mygrandrv.com/forum/showthread.php/14789-spare-tire-dropping This almost impacted a vehicle that was following me and they flagged me down about a mile down the road. This was on I70 in Kansas, and I reported to the state patrol in case someone got hurt that I was unaware of since I could not go back. Grand design has been contacted case number 00577328 The tire impacted the trailer underneath several time as you can see in the photos, and you can see were the cable broke the winch when coming loose

Corrective Action:

Spare tire under the trailer will lower when going down a rough highway. This causes the spare tire come in contact with the pavement resulting in the spare tire coming loose and breaking loose from the trailer. This happen to me and there are also a blog talking about others have had a similar issue. https://www.mygrandrv.com/forum/showthread.php/14789-spare-tire-dropping This almost impacted a vehicle that was following me and they flagged me down about a mile down the road. This was on I70 in Kansas, and I reported to the state patrol in case someone got hurt that I was unaware of since I could not go back. Grand design has been contacted case number 00577328 The tire impacted the trailer underneath several time as you can see in the photos, and you can see were the cable broke the winch when coming loose

Additional Notes:

Spare tire under the trailer will lower when going down a rough highway. This causes the spare tire come in contact with the pavement resulting in the spare tire coming loose and breaking loose from the trailer. This happen to me and there are also a blog talking about others have had a similar issue. https://www.mygrandrv.com/forum/showthread.php/14789-spare-tire-dropping This almost impacted a vehicle that was following me and they flagged me down about a mile down the road. This was on I70 in Kansas, and I reported to the state patrol in case someone got hurt that I was unaware of since I could not go back. Grand design has been contacted case number 00577328 The tire impacted the trailer underneath several time as you can see in the photos, and you can see were the cable broke the winch when coming loose

Manufacturer: GRAND DESIGN
Mfg Campaign: 11531339
Notice Date: Jul 10, 2023
Recall Date: Jul 10, 2023
Grand Design Rv, Llc
Campaign: 11531339 Other
Jul 10, 2023
Defect Description:

TIRES:TEMPORARY/EMERGENCY SPARE TIRE

Potential Consequences:

Spare tire under the trailer will lower when going down a rough highway. This causes the spare tire come in contact with the pavement resulting in the spare tire coming loose and breaking loose from the trailer. This happen to me and there are also a blog talking about others have had a similar issue. https://www.mygrandrv.com/forum/showthread.php/14789-spare-tire-dropping This almost impacted a vehicle that was following me and they flagged me down about a mile down the road. This was on I70 in Kansas, and I reported to the state patrol in case someone got hurt that I was unaware of since I could not go back. Grand design has been contacted case number 00577328 The tire impacted the trailer underneath several time as you can see in the photos, and you can see were the cable broke the winch when coming loose

Corrective Action:

Spare tire under the trailer will lower when going down a rough highway. This causes the spare tire come in contact with the pavement resulting in the spare tire coming loose and breaking loose from the trailer. This happen to me and there are also a blog talking about others have had a similar issue. https://www.mygrandrv.com/forum/showthread.php/14789-spare-tire-dropping This almost impacted a vehicle that was following me and they flagged me down about a mile down the road. This was on I70 in Kansas, and I reported to the state patrol in case someone got hurt that I was unaware of since I could not go back. Grand design has been contacted case number 00577328 The tire impacted the trailer underneath several time as you can see in the photos, and you can see were the cable broke the winch when coming loose

Additional Notes:

Spare tire under the trailer will lower when going down a rough highway. This causes the spare tire come in contact with the pavement resulting in the spare tire coming loose and breaking loose from the trailer. This happen to me and there are also a blog talking about others have had a similar issue. https://www.mygrandrv.com/forum/showthread.php/14789-spare-tire-dropping This almost impacted a vehicle that was following me and they flagged me down about a mile down the road. This was on I70 in Kansas, and I reported to the state patrol in case someone got hurt that I was unaware of since I could not go back. Grand design has been contacted case number 00577328 The tire impacted the trailer underneath several time as you can see in the photos, and you can see were the cable broke the winch when coming loose

Manufacturer: GRAND DESIGN
Mfg Campaign: 11531339
Notice Date: Jul 10, 2023
Recall Date: Jul 10, 2023
Grand Design Rv, Llc
Campaign: 11531339 Other
Jul 10, 2023
Defect Description:

EQUIPMENT:MECHANICAL:CARRIER/RACK

Potential Consequences:

Spare tire under the trailer will lower when going down a rough highway. This causes the spare tire come in contact with the pavement resulting in the spare tire coming loose and breaking loose from the trailer. This happen to me and there are also a blog talking about others have had a similar issue. https://www.mygrandrv.com/forum/showthread.php/14789-spare-tire-dropping This almost impacted a vehicle that was following me and they flagged me down about a mile down the road. This was on I70 in Kansas, and I reported to the state patrol in case someone got hurt that I was unaware of since I could not go back. Grand design has been contacted case number 00577328 The tire impacted the trailer underneath several time as you can see in the photos, and you can see were the cable broke the winch when coming loose

Corrective Action:

Spare tire under the trailer will lower when going down a rough highway. This causes the spare tire come in contact with the pavement resulting in the spare tire coming loose and breaking loose from the trailer. This happen to me and there are also a blog talking about others have had a similar issue. https://www.mygrandrv.com/forum/showthread.php/14789-spare-tire-dropping This almost impacted a vehicle that was following me and they flagged me down about a mile down the road. This was on I70 in Kansas, and I reported to the state patrol in case someone got hurt that I was unaware of since I could not go back. Grand design has been contacted case number 00577328 The tire impacted the trailer underneath several time as you can see in the photos, and you can see were the cable broke the winch when coming loose

Additional Notes:

Spare tire under the trailer will lower when going down a rough highway. This causes the spare tire come in contact with the pavement resulting in the spare tire coming loose and breaking loose from the trailer. This happen to me and there are also a blog talking about others have had a similar issue. https://www.mygrandrv.com/forum/showthread.php/14789-spare-tire-dropping This almost impacted a vehicle that was following me and they flagged me down about a mile down the road. This was on I70 in Kansas, and I reported to the state patrol in case someone got hurt that I was unaware of since I could not go back. Grand design has been contacted case number 00577328 The tire impacted the trailer underneath several time as you can see in the photos, and you can see were the cable broke the winch when coming loose

Manufacturer: GRAND DESIGN
Mfg Campaign: 11531339
Notice Date: Jul 10, 2023
Recall Date: Jul 10, 2023

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