GRAND DESIGN IMAGINE 2019

Complete listing of complaints and recalls for this vehicle

10
Complaints
3
Recalls

Complaints & Recalls

10 Complaints 3 Recalls

Official Safety Recalls - Important!

3 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Grand Design Rv, Llc
NHTSA Campaign: 21V393000 SAFETY RECALL
55.5K Vehicles Affected
Recall Date: May 26, 2021
Safety Issue:

Grand Design RV, LLC (Grand Design) is recalling certain 2016-2021 Imagine, Transcend, and Momentum travel trailers. The LP regulator that controls the LP gas pressure may fail, allowing excessive gas pressure that causes the appliance flame to increase.

Potential Risk:
Excessive gas pressure and a larger than intended appliance flame can increase the risk of a fire.
FREE Recall Solution:
Dealers will replace the LP regulator, free of charge. Owner notification letters were mailed June 24, 2021. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910023.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GRAND DESIGN dealer to schedule your FREE recall repair.
Manufacturer: GRAND DESIGN
Mfg Campaign: 910023
Notice Date: Jun 24, 2021
Recall Date: May 26, 2021
Grand Design Rv, Llc
NHTSA Campaign: 18V823000 SAFETY RECALL
119 Vehicles Affected
Recall Date: Nov 20, 2018
Safety Issue:

Grand Design RV, LLC (Grand Design) is recalling certain 2019 Grand Design Imagine recreational trailers, built on D28H, D35, D40 or D44 trailer axles. The inner hub bearings may not have been sufficiently greased, which can cause the bearings to overheat and fail.

Potential Risk:
If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash.
FREE Recall Solution:
Grand Design will notify owners, and dealers will inspect and repair the hubs and bearings, as necessary, free of charge. The recall began December 12, 2018. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910018.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GRAND DESIGN dealer to schedule your FREE recall repair.
Manufacturer: GRAND DESIGN
Mfg Campaign: 910018
Notice Date: Dec 12, 2018
Recall Date: Nov 20, 2018
Grand Design Rv, Llc
NHTSA Campaign: 18V658000 SAFETY RECALL
997 Vehicles Affected
Recall Date: Sep 24, 2018
Safety Issue:

Grand Design RV, LLC (Grand Design) is recalling certain 2019 Grand Design Reflection, Imagine and Transcend travel trailers. These axles may be missing inner bearings on the hubs, which can cause the bearing to burnout or cause the hub to overheat.

Potential Risk:
If the bearings prematurely wear, it can cause the hub to overheat and smoke, increasing the risk of a fire.
FREE Recall Solution:
Grand Design will notify owners, and dealers will replace the defective hubs with new hubs or replace the axles, free of charge. The recall began October 22, 2018. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910015.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GRAND DESIGN dealer to schedule your FREE recall repair.
Manufacturer: GRAND DESIGN
Mfg Campaign: 910015
Notice Date: Oct 22, 2018
Recall Date: Sep 24, 2018

Consumer Complaints

10 Complaints
Grand Design Rv, Llc
Campaign: 11486369 Other
Sep 26, 2022
Defect Description:

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Potential Consequences:

2019 GRAND DESIGN IMAGINE. CONSUMER WRITES IN REGARD TO WINN-TEC REGULATOR SAFETY RECALL.

Corrective Action:

2019 GRAND DESIGN IMAGINE. CONSUMER WRITES IN REGARD TO WINN-TEC REGULATOR SAFETY RECALL.

Additional Notes:

2019 GRAND DESIGN IMAGINE. CONSUMER WRITES IN REGARD TO WINN-TEC REGULATOR SAFETY RECALL.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11486369
Notice Date: Sep 26, 2022
Recall Date: Sep 26, 2022
Grand Design Rv, Llc
Campaign: 11464790 Other
May 16, 2022
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.

Corrective Action:

120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.

Additional Notes:

120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11464790
Notice Date: May 16, 2022
Recall Date: May 16, 2022
Grand Design Rv, Llc
Campaign: 11464790 Other
May 16, 2022
Defect Description:

EQUIPMENT

Potential Consequences:

120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.

Corrective Action:

120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.

Additional Notes:

120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11464790
Notice Date: May 16, 2022
Recall Date: May 16, 2022
Grand Design Rv, Llc
Campaign: 11464790 Other
May 16, 2022
Defect Description:

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Potential Consequences:

120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.

Corrective Action:

120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.

Additional Notes:

120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11464790
Notice Date: May 16, 2022
Recall Date: May 16, 2022
Grand Design Rv, Llc
Campaign: 11429699 Other
Aug 19, 2021
Defect Description:

EQUIPMENT

Potential Consequences:

The contact owns a 2019 Grand Design Imagine. The contact received notification of NHTSA Campaign Number: 21V393000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Northgate RV Center (442 Candy Ln, Ringgold, GA 30736, (706) 935-8883) was contacted and informed the contact that no parts were available for the recall repair. The contact had not experienced a failure. The manufacturer was notified of the failure and informed the contact that the parts were not available. Parts distribution disconnect.

Corrective Action:

The contact owns a 2019 Grand Design Imagine. The contact received notification of NHTSA Campaign Number: 21V393000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Northgate RV Center (442 Candy Ln, Ringgold, GA 30736, (706) 935-8883) was contacted and informed the contact that no parts were available for the recall repair. The contact had not experienced a failure. The manufacturer was notified of the failure and informed the contact that the parts were not available. Parts distribution disconnect.

Additional Notes:

The contact owns a 2019 Grand Design Imagine. The contact received notification of NHTSA Campaign Number: 21V393000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Northgate RV Center (442 Candy Ln, Ringgold, GA 30736, (706) 935-8883) was contacted and informed the contact that no parts were available for the recall repair. The contact had not experienced a failure. The manufacturer was notified of the failure and informed the contact that the parts were not available. Parts distribution disconnect.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11429699
Notice Date: Aug 19, 2021
Recall Date: Aug 19, 2021
Grand Design Rv, Llc
Campaign: 11426821 Other
Jul 28, 2021
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The 2019 Grand Design Imagine Travel Trailer is built of a Lippert chassis, this chassis combined with the commonly used Equal-i-zer sway control hitch is resulting in the trailer safety chains being damaged, which may cause serious damage, injury or death if the trailer becomes separated from the tow vehicle hitch. These chains are also linked to the trailer's emergency braking system. Grand Design should recall and cover the movement of the safety chain's attachment point further back on the trailer frame, to avoid safety chain failure due to damage that occurs when turning and pinching the chains. My small RV dealer in Indiana (Evans & Sons, Petersburg, IN) has seen four of five of these issues in addition to my trailer in the past year. They have reported this to Grand Design, as have I, but Grand Design is not covering the move of the safety chains attachment point further back on the trailer frame. In addition to my trailer and those my dealership have seen, there are several other photos of the same issue online. https://www.mygrandrv.com/forum/showthread.php/36086-Repositioning-safety-chains

Corrective Action:

The 2019 Grand Design Imagine Travel Trailer is built of a Lippert chassis, this chassis combined with the commonly used Equal-i-zer sway control hitch is resulting in the trailer safety chains being damaged, which may cause serious damage, injury or death if the trailer becomes separated from the tow vehicle hitch. These chains are also linked to the trailer's emergency braking system. Grand Design should recall and cover the movement of the safety chain's attachment point further back on the trailer frame, to avoid safety chain failure due to damage that occurs when turning and pinching the chains. My small RV dealer in Indiana (Evans & Sons, Petersburg, IN) has seen four of five of these issues in addition to my trailer in the past year. They have reported this to Grand Design, as have I, but Grand Design is not covering the move of the safety chains attachment point further back on the trailer frame. In addition to my trailer and those my dealership have seen, there are several other photos of the same issue online. https://www.mygrandrv.com/forum/showthread.php/36086-Repositioning-safety-chains

Additional Notes:

The 2019 Grand Design Imagine Travel Trailer is built of a Lippert chassis, this chassis combined with the commonly used Equal-i-zer sway control hitch is resulting in the trailer safety chains being damaged, which may cause serious damage, injury or death if the trailer becomes separated from the tow vehicle hitch. These chains are also linked to the trailer's emergency braking system. Grand Design should recall and cover the movement of the safety chain's attachment point further back on the trailer frame, to avoid safety chain failure due to damage that occurs when turning and pinching the chains. My small RV dealer in Indiana (Evans & Sons, Petersburg, IN) has seen four of five of these issues in addition to my trailer in the past year. They have reported this to Grand Design, as have I, but Grand Design is not covering the move of the safety chains attachment point further back on the trailer frame. In addition to my trailer and those my dealership have seen, there are several other photos of the same issue online. https://www.mygrandrv.com/forum/showthread.php/36086-Repositioning-safety-chains

Manufacturer: GRAND DESIGN
Mfg Campaign: 11426821
Notice Date: Jul 28, 2021
Recall Date: Jul 28, 2021
Grand Design Rv, Llc
Campaign: 11426821 Other
Jul 28, 2021
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

The 2019 Grand Design Imagine Travel Trailer is built of a Lippert chassis, this chassis combined with the commonly used Equal-i-zer sway control hitch is resulting in the trailer safety chains being damaged, which may cause serious damage, injury or death if the trailer becomes separated from the tow vehicle hitch. These chains are also linked to the trailer's emergency braking system. Grand Design should recall and cover the movement of the safety chain's attachment point further back on the trailer frame, to avoid safety chain failure due to damage that occurs when turning and pinching the chains. My small RV dealer in Indiana (Evans & Sons, Petersburg, IN) has seen four of five of these issues in addition to my trailer in the past year. They have reported this to Grand Design, as have I, but Grand Design is not covering the move of the safety chains attachment point further back on the trailer frame. In addition to my trailer and those my dealership have seen, there are several other photos of the same issue online. https://www.mygrandrv.com/forum/showthread.php/36086-Repositioning-safety-chains

Corrective Action:

The 2019 Grand Design Imagine Travel Trailer is built of a Lippert chassis, this chassis combined with the commonly used Equal-i-zer sway control hitch is resulting in the trailer safety chains being damaged, which may cause serious damage, injury or death if the trailer becomes separated from the tow vehicle hitch. These chains are also linked to the trailer's emergency braking system. Grand Design should recall and cover the movement of the safety chain's attachment point further back on the trailer frame, to avoid safety chain failure due to damage that occurs when turning and pinching the chains. My small RV dealer in Indiana (Evans & Sons, Petersburg, IN) has seen four of five of these issues in addition to my trailer in the past year. They have reported this to Grand Design, as have I, but Grand Design is not covering the move of the safety chains attachment point further back on the trailer frame. In addition to my trailer and those my dealership have seen, there are several other photos of the same issue online. https://www.mygrandrv.com/forum/showthread.php/36086-Repositioning-safety-chains

Additional Notes:

The 2019 Grand Design Imagine Travel Trailer is built of a Lippert chassis, this chassis combined with the commonly used Equal-i-zer sway control hitch is resulting in the trailer safety chains being damaged, which may cause serious damage, injury or death if the trailer becomes separated from the tow vehicle hitch. These chains are also linked to the trailer's emergency braking system. Grand Design should recall and cover the movement of the safety chain's attachment point further back on the trailer frame, to avoid safety chain failure due to damage that occurs when turning and pinching the chains. My small RV dealer in Indiana (Evans & Sons, Petersburg, IN) has seen four of five of these issues in addition to my trailer in the past year. They have reported this to Grand Design, as have I, but Grand Design is not covering the move of the safety chains attachment point further back on the trailer frame. In addition to my trailer and those my dealership have seen, there are several other photos of the same issue online. https://www.mygrandrv.com/forum/showthread.php/36086-Repositioning-safety-chains

Manufacturer: GRAND DESIGN
Mfg Campaign: 11426821
Notice Date: Jul 28, 2021
Recall Date: Jul 28, 2021
Grand Design Rv, Llc
Campaign: 11420979 Other
Jun 15, 2021
Defect Description:

SERVICE BRAKES

Potential Consequences:

Brake linings which are available for inspection. The brake lining defects likely caused THREE tire blowouts due to excessive heat from the disintegrating brake linings, also a degradation of stopping performance. Upon performing annual wheel bearing service and brake inspection I found all four brake assemblies with brake lining partially disintegrated and in one case completely missing from the metal backing. This is NOT normal wear and tear but the breaking off of the lining from the metal backing plate. Nobody has inspected the linings but I have notified the RV trailer manufacturer, Grand Design and the manufacturer of the brake linings, Dexter Axle Co. I had THREE tire blowouts, one in September 2020 and two more recently causing significant damage to the RV travel trailer not to mention the p

Corrective Action:

Brake linings which are available for inspection. The brake lining defects likely caused THREE tire blowouts due to excessive heat from the disintegrating brake linings, also a degradation of stopping performance. Upon performing annual wheel bearing service and brake inspection I found all four brake assemblies with brake lining partially disintegrated and in one case completely missing from the metal backing. This is NOT normal wear and tear but the breaking off of the lining from the metal backing plate. Nobody has inspected the linings but I have notified the RV trailer manufacturer, Grand Design and the manufacturer of the brake linings, Dexter Axle Co. I had THREE tire blowouts, one in September 2020 and two more recently causing significant damage to the RV travel trailer not to mention the p

Additional Notes:

Brake linings which are available for inspection. The brake lining defects likely caused THREE tire blowouts due to excessive heat from the disintegrating brake linings, also a degradation of stopping performance. Upon performing annual wheel bearing service and brake inspection I found all four brake assemblies with brake lining partially disintegrated and in one case completely missing from the metal backing. This is NOT normal wear and tear but the breaking off of the lining from the metal backing plate. Nobody has inspected the linings but I have notified the RV trailer manufacturer, Grand Design and the manufacturer of the brake linings, Dexter Axle Co. I had THREE tire blowouts, one in September 2020 and two more recently causing significant damage to the RV travel trailer not to mention the p

Manufacturer: GRAND DESIGN
Mfg Campaign: 11420979
Notice Date: Jun 15, 2021
Recall Date: Jun 15, 2021
Grand Design Rv, Llc
Campaign: 11252092 Other
Aug 28, 2019
Defect Description:

SERVICE BRAKES

Potential Consequences:

TL* THE CONTACT OWNS A 2019 GRAND DESIGN IMAGINE TRAILER. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS SEPARATING FROM THE AXLE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO USED A TORCH TO REMOVE THE NUT FROM THE AXLE TO ACCESS THE WHEEL BEARING. THE MECHANIC ALSO HAD TO USE A GRINDER TO GRIND THE AXLE AND THE BRAKE PADS HAD TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE TRAILER WAS WELL ENOUGH TO DRIVE HOME; HOWEVER, THE ENTIRE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE TRAILER REPAIRS. THE CONTACT ALSO INFORMED THE MANUFACTURER THAT THE AXLE NEEDED TO BE REPLACED, BUT THEY REFUSED TO COMPENSATE HIM FOR THAT PARTICULAR REPAIR. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V823000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE AXLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

Corrective Action:

TL* THE CONTACT OWNS A 2019 GRAND DESIGN IMAGINE TRAILER. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS SEPARATING FROM THE AXLE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO USED A TORCH TO REMOVE THE NUT FROM THE AXLE TO ACCESS THE WHEEL BEARING. THE MECHANIC ALSO HAD TO USE A GRINDER TO GRIND THE AXLE AND THE BRAKE PADS HAD TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE TRAILER WAS WELL ENOUGH TO DRIVE HOME; HOWEVER, THE ENTIRE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE TRAILER REPAIRS. THE CONTACT ALSO INFORMED THE MANUFACTURER THAT THE AXLE NEEDED TO BE REPLACED, BUT THEY REFUSED TO COMPENSATE HIM FOR THAT PARTICULAR REPAIR. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V823000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE AXLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

Additional Notes:

TL* THE CONTACT OWNS A 2019 GRAND DESIGN IMAGINE TRAILER. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS SEPARATING FROM THE AXLE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO USED A TORCH TO REMOVE THE NUT FROM THE AXLE TO ACCESS THE WHEEL BEARING. THE MECHANIC ALSO HAD TO USE A GRINDER TO GRIND THE AXLE AND THE BRAKE PADS HAD TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE TRAILER WAS WELL ENOUGH TO DRIVE HOME; HOWEVER, THE ENTIRE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE TRAILER REPAIRS. THE CONTACT ALSO INFORMED THE MANUFACTURER THAT THE AXLE NEEDED TO BE REPLACED, BUT THEY REFUSED TO COMPENSATE HIM FOR THAT PARTICULAR REPAIR. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V823000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE AXLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11252092
Notice Date: Aug 28, 2019
Recall Date: Aug 28, 2019
Grand Design Rv, Llc
Campaign: 11252092 Other
Aug 28, 2019
Defect Description:

SUSPENSION

Potential Consequences:

TL* THE CONTACT OWNS A 2019 GRAND DESIGN IMAGINE TRAILER. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS SEPARATING FROM THE AXLE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO USED A TORCH TO REMOVE THE NUT FROM THE AXLE TO ACCESS THE WHEEL BEARING. THE MECHANIC ALSO HAD TO USE A GRINDER TO GRIND THE AXLE AND THE BRAKE PADS HAD TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE TRAILER WAS WELL ENOUGH TO DRIVE HOME; HOWEVER, THE ENTIRE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE TRAILER REPAIRS. THE CONTACT ALSO INFORMED THE MANUFACTURER THAT THE AXLE NEEDED TO BE REPLACED, BUT THEY REFUSED TO COMPENSATE HIM FOR THAT PARTICULAR REPAIR. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V823000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE AXLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

Corrective Action:

TL* THE CONTACT OWNS A 2019 GRAND DESIGN IMAGINE TRAILER. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS SEPARATING FROM THE AXLE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO USED A TORCH TO REMOVE THE NUT FROM THE AXLE TO ACCESS THE WHEEL BEARING. THE MECHANIC ALSO HAD TO USE A GRINDER TO GRIND THE AXLE AND THE BRAKE PADS HAD TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE TRAILER WAS WELL ENOUGH TO DRIVE HOME; HOWEVER, THE ENTIRE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE TRAILER REPAIRS. THE CONTACT ALSO INFORMED THE MANUFACTURER THAT THE AXLE NEEDED TO BE REPLACED, BUT THEY REFUSED TO COMPENSATE HIM FOR THAT PARTICULAR REPAIR. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V823000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE AXLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

Additional Notes:

TL* THE CONTACT OWNS A 2019 GRAND DESIGN IMAGINE TRAILER. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS SEPARATING FROM THE AXLE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO USED A TORCH TO REMOVE THE NUT FROM THE AXLE TO ACCESS THE WHEEL BEARING. THE MECHANIC ALSO HAD TO USE A GRINDER TO GRIND THE AXLE AND THE BRAKE PADS HAD TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE TRAILER WAS WELL ENOUGH TO DRIVE HOME; HOWEVER, THE ENTIRE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE TRAILER REPAIRS. THE CONTACT ALSO INFORMED THE MANUFACTURER THAT THE AXLE NEEDED TO BE REPLACED, BUT THEY REFUSED TO COMPENSATE HIM FOR THAT PARTICULAR REPAIR. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V823000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE AXLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

Manufacturer: GRAND DESIGN
Mfg Campaign: 11252092
Notice Date: Aug 28, 2019
Recall Date: Aug 28, 2019

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