Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2016-2021 Imagine, Transcend, and Momentum travel trailers. The LP regulator that controls the LP gas pressure may fail, allowing excessive gas pressure that causes the appliance flame to increase.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910023
Recall Date: May 26, 2021
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2019 Grand Design Imagine recreational trailers, built on D28H, D35, D40 or D44 trailer axles. The inner hub bearings may not have been sufficiently greased, which can cause the bearings to overheat and fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910018
Recall Date: Nov 20, 2018
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2019 Grand Design Reflection, Imagine and Transcend travel trailers. These axles may be missing inner bearings on the hubs, which can cause the bearing to burnout or cause the hub to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910015
Recall Date: Sep 24, 2018
Consumer Complaints
10 ComplaintsGrand Design Rv, Llc
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS
Potential Consequences:
2019 GRAND DESIGN IMAGINE. CONSUMER WRITES IN REGARD TO WINN-TEC REGULATOR SAFETY RECALL.
Corrective Action:
2019 GRAND DESIGN IMAGINE. CONSUMER WRITES IN REGARD TO WINN-TEC REGULATOR SAFETY RECALL.
Additional Notes:
2019 GRAND DESIGN IMAGINE. CONSUMER WRITES IN REGARD TO WINN-TEC REGULATOR SAFETY RECALL.
Mfg Campaign: 11486369
Recall Date: Sep 26, 2022
Grand Design Rv, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.
Corrective Action:
120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.
Additional Notes:
120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.
Mfg Campaign: 11464790
Recall Date: May 16, 2022
Grand Design Rv, Llc
Defect Description:
EQUIPMENT
Potential Consequences:
120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.
Corrective Action:
120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.
Additional Notes:
120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.
Mfg Campaign: 11464790
Recall Date: May 16, 2022
Grand Design Rv, Llc
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.
Corrective Action:
120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.
Additional Notes:
120 volt AC cable was installed in contact with absorption refrigerator coils. Vibration would eventually lead to short, arcing, and potentially fire, particularly if arcing caused breach of the refrigerator cooling unit containing hydrogen and ammonia . Pictures uploaded show the cable in contact with the refrigerator coils and the excess length of cable as installed. This problem is identical to that covered by Part 573 Safety Recall Report 22V-038, but my trailer was not included in the affected vehicles list. I believe my vehicle and others like it should be included.
Mfg Campaign: 11464790
Recall Date: May 16, 2022
Grand Design Rv, Llc
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2019 Grand Design Imagine. The contact received notification of NHTSA Campaign Number: 21V393000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Northgate RV Center (442 Candy Ln, Ringgold, GA 30736, (706) 935-8883) was contacted and informed the contact that no parts were available for the recall repair. The contact had not experienced a failure. The manufacturer was notified of the failure and informed the contact that the parts were not available. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Grand Design Imagine. The contact received notification of NHTSA Campaign Number: 21V393000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Northgate RV Center (442 Candy Ln, Ringgold, GA 30736, (706) 935-8883) was contacted and informed the contact that no parts were available for the recall repair. The contact had not experienced a failure. The manufacturer was notified of the failure and informed the contact that the parts were not available. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Grand Design Imagine. The contact received notification of NHTSA Campaign Number: 21V393000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Northgate RV Center (442 Candy Ln, Ringgold, GA 30736, (706) 935-8883) was contacted and informed the contact that no parts were available for the recall repair. The contact had not experienced a failure. The manufacturer was notified of the failure and informed the contact that the parts were not available. Parts distribution disconnect.
Mfg Campaign: 11429699
Recall Date: Aug 19, 2021
Grand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The 2019 Grand Design Imagine Travel Trailer is built of a Lippert chassis, this chassis combined with the commonly used Equal-i-zer sway control hitch is resulting in the trailer safety chains being damaged, which may cause serious damage, injury or death if the trailer becomes separated from the tow vehicle hitch. These chains are also linked to the trailer's emergency braking system. Grand Design should recall and cover the movement of the safety chain's attachment point further back on the trailer frame, to avoid safety chain failure due to damage that occurs when turning and pinching the chains. My small RV dealer in Indiana (Evans & Sons, Petersburg, IN) has seen four of five of these issues in addition to my trailer in the past year. They have reported this to Grand Design, as have I, but Grand Design is not covering the move of the safety chains attachment point further back on the trailer frame. In addition to my trailer and those my dealership have seen, there are several other photos of the same issue online. https://www.mygrandrv.com/forum/showthread.php/36086-Repositioning-safety-chains
Corrective Action:
The 2019 Grand Design Imagine Travel Trailer is built of a Lippert chassis, this chassis combined with the commonly used Equal-i-zer sway control hitch is resulting in the trailer safety chains being damaged, which may cause serious damage, injury or death if the trailer becomes separated from the tow vehicle hitch. These chains are also linked to the trailer's emergency braking system. Grand Design should recall and cover the movement of the safety chain's attachment point further back on the trailer frame, to avoid safety chain failure due to damage that occurs when turning and pinching the chains. My small RV dealer in Indiana (Evans & Sons, Petersburg, IN) has seen four of five of these issues in addition to my trailer in the past year. They have reported this to Grand Design, as have I, but Grand Design is not covering the move of the safety chains attachment point further back on the trailer frame. In addition to my trailer and those my dealership have seen, there are several other photos of the same issue online. https://www.mygrandrv.com/forum/showthread.php/36086-Repositioning-safety-chains
Additional Notes:
The 2019 Grand Design Imagine Travel Trailer is built of a Lippert chassis, this chassis combined with the commonly used Equal-i-zer sway control hitch is resulting in the trailer safety chains being damaged, which may cause serious damage, injury or death if the trailer becomes separated from the tow vehicle hitch. These chains are also linked to the trailer's emergency braking system. Grand Design should recall and cover the movement of the safety chain's attachment point further back on the trailer frame, to avoid safety chain failure due to damage that occurs when turning and pinching the chains. My small RV dealer in Indiana (Evans & Sons, Petersburg, IN) has seen four of five of these issues in addition to my trailer in the past year. They have reported this to Grand Design, as have I, but Grand Design is not covering the move of the safety chains attachment point further back on the trailer frame. In addition to my trailer and those my dealership have seen, there are several other photos of the same issue online. https://www.mygrandrv.com/forum/showthread.php/36086-Repositioning-safety-chains
Mfg Campaign: 11426821
Recall Date: Jul 28, 2021
Grand Design Rv, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The 2019 Grand Design Imagine Travel Trailer is built of a Lippert chassis, this chassis combined with the commonly used Equal-i-zer sway control hitch is resulting in the trailer safety chains being damaged, which may cause serious damage, injury or death if the trailer becomes separated from the tow vehicle hitch. These chains are also linked to the trailer's emergency braking system. Grand Design should recall and cover the movement of the safety chain's attachment point further back on the trailer frame, to avoid safety chain failure due to damage that occurs when turning and pinching the chains. My small RV dealer in Indiana (Evans & Sons, Petersburg, IN) has seen four of five of these issues in addition to my trailer in the past year. They have reported this to Grand Design, as have I, but Grand Design is not covering the move of the safety chains attachment point further back on the trailer frame. In addition to my trailer and those my dealership have seen, there are several other photos of the same issue online. https://www.mygrandrv.com/forum/showthread.php/36086-Repositioning-safety-chains
Corrective Action:
The 2019 Grand Design Imagine Travel Trailer is built of a Lippert chassis, this chassis combined with the commonly used Equal-i-zer sway control hitch is resulting in the trailer safety chains being damaged, which may cause serious damage, injury or death if the trailer becomes separated from the tow vehicle hitch. These chains are also linked to the trailer's emergency braking system. Grand Design should recall and cover the movement of the safety chain's attachment point further back on the trailer frame, to avoid safety chain failure due to damage that occurs when turning and pinching the chains. My small RV dealer in Indiana (Evans & Sons, Petersburg, IN) has seen four of five of these issues in addition to my trailer in the past year. They have reported this to Grand Design, as have I, but Grand Design is not covering the move of the safety chains attachment point further back on the trailer frame. In addition to my trailer and those my dealership have seen, there are several other photos of the same issue online. https://www.mygrandrv.com/forum/showthread.php/36086-Repositioning-safety-chains
Additional Notes:
The 2019 Grand Design Imagine Travel Trailer is built of a Lippert chassis, this chassis combined with the commonly used Equal-i-zer sway control hitch is resulting in the trailer safety chains being damaged, which may cause serious damage, injury or death if the trailer becomes separated from the tow vehicle hitch. These chains are also linked to the trailer's emergency braking system. Grand Design should recall and cover the movement of the safety chain's attachment point further back on the trailer frame, to avoid safety chain failure due to damage that occurs when turning and pinching the chains. My small RV dealer in Indiana (Evans & Sons, Petersburg, IN) has seen four of five of these issues in addition to my trailer in the past year. They have reported this to Grand Design, as have I, but Grand Design is not covering the move of the safety chains attachment point further back on the trailer frame. In addition to my trailer and those my dealership have seen, there are several other photos of the same issue online. https://www.mygrandrv.com/forum/showthread.php/36086-Repositioning-safety-chains
Mfg Campaign: 11426821
Recall Date: Jul 28, 2021
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake linings which are available for inspection. The brake lining defects likely caused THREE tire blowouts due to excessive heat from the disintegrating brake linings, also a degradation of stopping performance. Upon performing annual wheel bearing service and brake inspection I found all four brake assemblies with brake lining partially disintegrated and in one case completely missing from the metal backing. This is NOT normal wear and tear but the breaking off of the lining from the metal backing plate. Nobody has inspected the linings but I have notified the RV trailer manufacturer, Grand Design and the manufacturer of the brake linings, Dexter Axle Co. I had THREE tire blowouts, one in September 2020 and two more recently causing significant damage to the RV travel trailer not to mention the p
Corrective Action:
Brake linings which are available for inspection. The brake lining defects likely caused THREE tire blowouts due to excessive heat from the disintegrating brake linings, also a degradation of stopping performance. Upon performing annual wheel bearing service and brake inspection I found all four brake assemblies with brake lining partially disintegrated and in one case completely missing from the metal backing. This is NOT normal wear and tear but the breaking off of the lining from the metal backing plate. Nobody has inspected the linings but I have notified the RV trailer manufacturer, Grand Design and the manufacturer of the brake linings, Dexter Axle Co. I had THREE tire blowouts, one in September 2020 and two more recently causing significant damage to the RV travel trailer not to mention the p
Additional Notes:
Brake linings which are available for inspection. The brake lining defects likely caused THREE tire blowouts due to excessive heat from the disintegrating brake linings, also a degradation of stopping performance. Upon performing annual wheel bearing service and brake inspection I found all four brake assemblies with brake lining partially disintegrated and in one case completely missing from the metal backing. This is NOT normal wear and tear but the breaking off of the lining from the metal backing plate. Nobody has inspected the linings but I have notified the RV trailer manufacturer, Grand Design and the manufacturer of the brake linings, Dexter Axle Co. I had THREE tire blowouts, one in September 2020 and two more recently causing significant damage to the RV travel trailer not to mention the p
Mfg Campaign: 11420979
Recall Date: Jun 15, 2021
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GRAND DESIGN IMAGINE TRAILER. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS SEPARATING FROM THE AXLE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO USED A TORCH TO REMOVE THE NUT FROM THE AXLE TO ACCESS THE WHEEL BEARING. THE MECHANIC ALSO HAD TO USE A GRINDER TO GRIND THE AXLE AND THE BRAKE PADS HAD TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE TRAILER WAS WELL ENOUGH TO DRIVE HOME; HOWEVER, THE ENTIRE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE TRAILER REPAIRS. THE CONTACT ALSO INFORMED THE MANUFACTURER THAT THE AXLE NEEDED TO BE REPLACED, BUT THEY REFUSED TO COMPENSATE HIM FOR THAT PARTICULAR REPAIR. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V823000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE AXLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GRAND DESIGN IMAGINE TRAILER. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS SEPARATING FROM THE AXLE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO USED A TORCH TO REMOVE THE NUT FROM THE AXLE TO ACCESS THE WHEEL BEARING. THE MECHANIC ALSO HAD TO USE A GRINDER TO GRIND THE AXLE AND THE BRAKE PADS HAD TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE TRAILER WAS WELL ENOUGH TO DRIVE HOME; HOWEVER, THE ENTIRE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE TRAILER REPAIRS. THE CONTACT ALSO INFORMED THE MANUFACTURER THAT THE AXLE NEEDED TO BE REPLACED, BUT THEY REFUSED TO COMPENSATE HIM FOR THAT PARTICULAR REPAIR. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V823000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE AXLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GRAND DESIGN IMAGINE TRAILER. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS SEPARATING FROM THE AXLE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO USED A TORCH TO REMOVE THE NUT FROM THE AXLE TO ACCESS THE WHEEL BEARING. THE MECHANIC ALSO HAD TO USE A GRINDER TO GRIND THE AXLE AND THE BRAKE PADS HAD TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE TRAILER WAS WELL ENOUGH TO DRIVE HOME; HOWEVER, THE ENTIRE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE TRAILER REPAIRS. THE CONTACT ALSO INFORMED THE MANUFACTURER THAT THE AXLE NEEDED TO BE REPLACED, BUT THEY REFUSED TO COMPENSATE HIM FOR THAT PARTICULAR REPAIR. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V823000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE AXLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Mfg Campaign: 11252092
Recall Date: Aug 28, 2019
Grand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GRAND DESIGN IMAGINE TRAILER. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS SEPARATING FROM THE AXLE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO USED A TORCH TO REMOVE THE NUT FROM THE AXLE TO ACCESS THE WHEEL BEARING. THE MECHANIC ALSO HAD TO USE A GRINDER TO GRIND THE AXLE AND THE BRAKE PADS HAD TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE TRAILER WAS WELL ENOUGH TO DRIVE HOME; HOWEVER, THE ENTIRE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE TRAILER REPAIRS. THE CONTACT ALSO INFORMED THE MANUFACTURER THAT THE AXLE NEEDED TO BE REPLACED, BUT THEY REFUSED TO COMPENSATE HIM FOR THAT PARTICULAR REPAIR. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V823000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE AXLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GRAND DESIGN IMAGINE TRAILER. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS SEPARATING FROM THE AXLE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO USED A TORCH TO REMOVE THE NUT FROM THE AXLE TO ACCESS THE WHEEL BEARING. THE MECHANIC ALSO HAD TO USE A GRINDER TO GRIND THE AXLE AND THE BRAKE PADS HAD TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE TRAILER WAS WELL ENOUGH TO DRIVE HOME; HOWEVER, THE ENTIRE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE TRAILER REPAIRS. THE CONTACT ALSO INFORMED THE MANUFACTURER THAT THE AXLE NEEDED TO BE REPLACED, BUT THEY REFUSED TO COMPENSATE HIM FOR THAT PARTICULAR REPAIR. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V823000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE AXLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GRAND DESIGN IMAGINE TRAILER. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS SEPARATING FROM THE AXLE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO USED A TORCH TO REMOVE THE NUT FROM THE AXLE TO ACCESS THE WHEEL BEARING. THE MECHANIC ALSO HAD TO USE A GRINDER TO GRIND THE AXLE AND THE BRAKE PADS HAD TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE TRAILER WAS WELL ENOUGH TO DRIVE HOME; HOWEVER, THE ENTIRE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE TRAILER REPAIRS. THE CONTACT ALSO INFORMED THE MANUFACTURER THAT THE AXLE NEEDED TO BE REPLACED, BUT THEY REFUSED TO COMPENSATE HIM FOR THAT PARTICULAR REPAIR. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V823000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE AXLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Mfg Campaign: 11252092
Recall Date: Aug 28, 2019
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