Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212329050
Recall Date: Feb 25, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Cadillac Escalade, Escalade ESV, Chevrolet Camaro, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The fuel pump may be missing a pressure regulator, allowing for over-pressurization of the fuel system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192283991
Recall Date: Nov 21, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
Consumer Complaints
18 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving to Lake Placid, NY, I experienced sudden loss of propulsion as I was driving approximately 60 mph. I was able to brake and pull over to the shoulder. I was not able to restart the vehicle - engine was dead. We were flat bed towed to a garage in Lake Placid where it was confirmed that the engine was inoperable. The vehicle is now at. GM dealer in Potsdam, NY. I believe this engine should be part of the recall!!
Corrective Action:
While driving to Lake Placid, NY, I experienced sudden loss of propulsion as I was driving approximately 60 mph. I was able to brake and pull over to the shoulder. I was not able to restart the vehicle - engine was dead. We were flat bed towed to a garage in Lake Placid where it was confirmed that the engine was inoperable. The vehicle is now at. GM dealer in Potsdam, NY. I believe this engine should be part of the recall!!
Additional Notes:
While driving to Lake Placid, NY, I experienced sudden loss of propulsion as I was driving approximately 60 mph. I was able to brake and pull over to the shoulder. I was not able to restart the vehicle - engine was dead. We were flat bed towed to a garage in Lake Placid where it was confirmed that the engine was inoperable. The vehicle is now at. GM dealer in Potsdam, NY. I believe this engine should be part of the recall!!
Mfg Campaign: 11672140
Recall Date: Jul 9, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 GMC Yukon. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, prompting the contact to pull over to the shoulder of the roadway. The contact became aware that the vehicle continued to move forward while shifted into Park, Neutral, or Reverse. The contact stated that the message "Transmission Overheating" was then illuminated. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 119,000. The contact declined to provide the VIN.
Corrective Action:
The contact owns a 2020 GMC Yukon. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, prompting the contact to pull over to the shoulder of the roadway. The contact became aware that the vehicle continued to move forward while shifted into Park, Neutral, or Reverse. The contact stated that the message "Transmission Overheating" was then illuminated. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 119,000. The contact declined to provide the VIN.
Additional Notes:
The contact owns a 2020 GMC Yukon. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, prompting the contact to pull over to the shoulder of the roadway. The contact became aware that the vehicle continued to move forward while shifted into Park, Neutral, or Reverse. The contact stated that the message "Transmission Overheating" was then illuminated. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 119,000. The contact declined to provide the VIN.
Mfg Campaign: 11669764
Recall Date: Jun 27, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's wife owns a 2020 GMC Yukon. The contact stated the vehicle was taken to an independent mechanic for a tune up. The contact stated that upon picking up the vehicle and driving, the transmission was slipping in and out of gear. Additionally, the contact stated while at a complete stop and depressing the accelerator pedal, the engine revved; however, the vehicle hesitated to respond, and the vehicle jerked while responding. The contact stated that the vehicle slowly picked up speed, and the transmission was slipping in and out of gear. There was no warning light illuminated. The contact stated that his wife had noticed that the vehicle made an abnormal sound while driving. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed. The dealer determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,267.
Corrective Action:
The contact's wife owns a 2020 GMC Yukon. The contact stated the vehicle was taken to an independent mechanic for a tune up. The contact stated that upon picking up the vehicle and driving, the transmission was slipping in and out of gear. Additionally, the contact stated while at a complete stop and depressing the accelerator pedal, the engine revved; however, the vehicle hesitated to respond, and the vehicle jerked while responding. The contact stated that the vehicle slowly picked up speed, and the transmission was slipping in and out of gear. There was no warning light illuminated. The contact stated that his wife had noticed that the vehicle made an abnormal sound while driving. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed. The dealer determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,267.
Additional Notes:
The contact's wife owns a 2020 GMC Yukon. The contact stated the vehicle was taken to an independent mechanic for a tune up. The contact stated that upon picking up the vehicle and driving, the transmission was slipping in and out of gear. Additionally, the contact stated while at a complete stop and depressing the accelerator pedal, the engine revved; however, the vehicle hesitated to respond, and the vehicle jerked while responding. The contact stated that the vehicle slowly picked up speed, and the transmission was slipping in and out of gear. There was no warning light illuminated. The contact stated that his wife had noticed that the vehicle made an abnormal sound while driving. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed. The dealer determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,267.
Mfg Campaign: 11657959
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello, I’m calling about the GM transmission recall recently announced in March 2025 affecting 2020 Yukon vehicles. My Yukon experienced what I believe is the exact same issue described in the recall. Our vehicle lost forward gears and almost caused a crash. A certified mechanic confirmed the transmission fluid was burnt and full of clutch material, with internal transmission damage. We are asking for this to be handled under the recall, as the issue directly matches GM’s known safety defect. We need this resolved immediately — the vehicle is unsafe to drive and the failure happened before we even knew about the recall. Our GMC Mechanic stated the following : Needs immediate attention Recommended service Transmission: test drove verified no forward gears after 3 minutes of driving. fluid brown and burnt full of clutch material. internal damage to transmission. A transmission flush is a process that makes it possible to clear the old transmission fluid from the vehicle's transmission. This process also helps to remove residue of older transmission fluid from the converters, coolers, and cooler lines that often are part of the design for the transmission.
Corrective Action:
Hello, I’m calling about the GM transmission recall recently announced in March 2025 affecting 2020 Yukon vehicles. My Yukon experienced what I believe is the exact same issue described in the recall. Our vehicle lost forward gears and almost caused a crash. A certified mechanic confirmed the transmission fluid was burnt and full of clutch material, with internal transmission damage. We are asking for this to be handled under the recall, as the issue directly matches GM’s known safety defect. We need this resolved immediately — the vehicle is unsafe to drive and the failure happened before we even knew about the recall. Our GMC Mechanic stated the following : Needs immediate attention Recommended service Transmission: test drove verified no forward gears after 3 minutes of driving. fluid brown and burnt full of clutch material. internal damage to transmission. A transmission flush is a process that makes it possible to clear the old transmission fluid from the vehicle's transmission. This process also helps to remove residue of older transmission fluid from the converters, coolers, and cooler lines that often are part of the design for the transmission.
Additional Notes:
Hello, I’m calling about the GM transmission recall recently announced in March 2025 affecting 2020 Yukon vehicles. My Yukon experienced what I believe is the exact same issue described in the recall. Our vehicle lost forward gears and almost caused a crash. A certified mechanic confirmed the transmission fluid was burnt and full of clutch material, with internal transmission damage. We are asking for this to be handled under the recall, as the issue directly matches GM’s known safety defect. We need this resolved immediately — the vehicle is unsafe to drive and the failure happened before we even knew about the recall. Our GMC Mechanic stated the following : Needs immediate attention Recommended service Transmission: test drove verified no forward gears after 3 minutes of driving. fluid brown and burnt full of clutch material. internal damage to transmission. A transmission flush is a process that makes it possible to clear the old transmission fluid from the vehicle's transmission. This process also helps to remove residue of older transmission fluid from the converters, coolers, and cooler lines that often are part of the design for the transmission.
Mfg Campaign: 11650527
Recall Date: Mar 25, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle started jumping and switched into 4WD while reversing. There was no inclement weather or slipping to prompt this. Service 4WD warning had been showing intermittently for a week or two and service appointment had been scheduled. At service appointment, confirmed that 4WD switch was faulty and needed to be replaced.
Corrective Action:
Vehicle started jumping and switched into 4WD while reversing. There was no inclement weather or slipping to prompt this. Service 4WD warning had been showing intermittently for a week or two and service appointment had been scheduled. At service appointment, confirmed that 4WD switch was faulty and needed to be replaced.
Additional Notes:
Vehicle started jumping and switched into 4WD while reversing. There was no inclement weather or slipping to prompt this. Service 4WD warning had been showing intermittently for a week or two and service appointment had been scheduled. At service appointment, confirmed that 4WD switch was faulty and needed to be replaced.
Mfg Campaign: 11645732
Recall Date: Mar 1, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
6L80 transmission complete failure while driving. Vehicle started shacking then check engine light came on .
Corrective Action:
6L80 transmission complete failure while driving. Vehicle started shacking then check engine light came on .
Additional Notes:
6L80 transmission complete failure while driving. Vehicle started shacking then check engine light came on .
Mfg Campaign: 11636005
Recall Date: Jan 15, 2025
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
Potential Consequences:
The contact owns a 2020 GMC Yukon. The contact stated that while refueling the vehicle, the fuel filler neck was not allowing fuel to flow into the tank. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel filler neck. The contact was informed that the fuel tank filler assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 42,000.
Corrective Action:
The contact owns a 2020 GMC Yukon. The contact stated that while refueling the vehicle, the fuel filler neck was not allowing fuel to flow into the tank. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel filler neck. The contact was informed that the fuel tank filler assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 42,000.
Additional Notes:
The contact owns a 2020 GMC Yukon. The contact stated that while refueling the vehicle, the fuel filler neck was not allowing fuel to flow into the tank. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel filler neck. The contact was informed that the fuel tank filler assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 42,000.
Mfg Campaign: 11596964
Recall Date: Jun 26, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Shortly after the warranty expired my torque converter went out and damaged the transmission. After speaking with several transmission shops this is a known problem with this vehicle! The torque converter and transmission are poorly made, and no matter if you get all of your services this will still happen to you! This should be a recall on this vehicle. Less than 4 years old and I am having to spend over $5,000 to replace a transmission. The vehicle just hit 100,000 miles. If this is a known issue with this vehicle why has it not been recalled? The dealership tried to tell me I just needed battery cables replaced. I decided to get a second and third opinion and as I suspected the transmission is gone. There were NO warning lights, the car just suddenly started not wanting to change gears while driving. At the red light it jumped and wouldn’t move which made the car behind me almost hit me. There were no other symptoms until the gears started not wanting to change. No noises, smells, or any indication that something was wrong. The vehicle is now at a transmission shop awaiting repair. This needs to be a recall if this is a known issue.
Corrective Action:
Shortly after the warranty expired my torque converter went out and damaged the transmission. After speaking with several transmission shops this is a known problem with this vehicle! The torque converter and transmission are poorly made, and no matter if you get all of your services this will still happen to you! This should be a recall on this vehicle. Less than 4 years old and I am having to spend over $5,000 to replace a transmission. The vehicle just hit 100,000 miles. If this is a known issue with this vehicle why has it not been recalled? The dealership tried to tell me I just needed battery cables replaced. I decided to get a second and third opinion and as I suspected the transmission is gone. There were NO warning lights, the car just suddenly started not wanting to change gears while driving. At the red light it jumped and wouldn’t move which made the car behind me almost hit me. There were no other symptoms until the gears started not wanting to change. No noises, smells, or any indication that something was wrong. The vehicle is now at a transmission shop awaiting repair. This needs to be a recall if this is a known issue.
Additional Notes:
Shortly after the warranty expired my torque converter went out and damaged the transmission. After speaking with several transmission shops this is a known problem with this vehicle! The torque converter and transmission are poorly made, and no matter if you get all of your services this will still happen to you! This should be a recall on this vehicle. Less than 4 years old and I am having to spend over $5,000 to replace a transmission. The vehicle just hit 100,000 miles. If this is a known issue with this vehicle why has it not been recalled? The dealership tried to tell me I just needed battery cables replaced. I decided to get a second and third opinion and as I suspected the transmission is gone. There were NO warning lights, the car just suddenly started not wanting to change gears while driving. At the red light it jumped and wouldn’t move which made the car behind me almost hit me. There were no other symptoms until the gears started not wanting to change. No noises, smells, or any indication that something was wrong. The vehicle is now at a transmission shop awaiting repair. This needs to be a recall if this is a known issue.
Mfg Campaign: 11590461
Recall Date: May 23, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
2020 GMC Yukon transmission failed at 103.000 miles
Corrective Action:
2020 GMC Yukon transmission failed at 103.000 miles
Additional Notes:
2020 GMC Yukon transmission failed at 103.000 miles
Mfg Campaign: 11555374
Recall Date: Nov 15, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Ambient temp was 100 degrees for reference. Had been driving about 5 hours. Went to stop and had no power assist for brakes. This continued for at least 20 miles. Stopped and confirmed vac hose was connected. I tried to remove vac hose to check for vac at booster but was afraid I might break the part. Electrical plug at vac hose booster connection was secure. Continued driving and it began to work again. Condition: brake pedal took considerable foot pressure to apply brakes. Zero power brake assist was available. My qualifications; a past ASE master teck.
Corrective Action:
Ambient temp was 100 degrees for reference. Had been driving about 5 hours. Went to stop and had no power assist for brakes. This continued for at least 20 miles. Stopped and confirmed vac hose was connected. I tried to remove vac hose to check for vac at booster but was afraid I might break the part. Electrical plug at vac hose booster connection was secure. Continued driving and it began to work again. Condition: brake pedal took considerable foot pressure to apply brakes. Zero power brake assist was available. My qualifications; a past ASE master teck.
Additional Notes:
Ambient temp was 100 degrees for reference. Had been driving about 5 hours. Went to stop and had no power assist for brakes. This continued for at least 20 miles. Stopped and confirmed vac hose was connected. I tried to remove vac hose to check for vac at booster but was afraid I might break the part. Electrical plug at vac hose booster connection was secure. Continued driving and it began to work again. Condition: brake pedal took considerable foot pressure to apply brakes. Zero power brake assist was available. My qualifications; a past ASE master teck.
Mfg Campaign: 11534400
Recall Date: Jul 25, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Transmission slipping and damage
Corrective Action:
Transmission slipping and damage
Additional Notes:
Transmission slipping and damage
Mfg Campaign: 11531159
Recall Date: Jul 9, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission slipping and damage
Corrective Action:
Transmission slipping and damage
Additional Notes:
Transmission slipping and damage
Mfg Campaign: 11531159
Recall Date: Jul 9, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Transmission slipping and damage
Corrective Action:
Transmission slipping and damage
Additional Notes:
Transmission slipping and damage
Mfg Campaign: 11531159
Recall Date: Jul 9, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission is out. Prior to it going out, I experienced loss of power, gear slipping, shuttering and not being able to go among other things. This is very dangerous and can cause serious accidents to occur. This should not be happening on such an expensive and newer vehicle.
Corrective Action:
The transmission is out. Prior to it going out, I experienced loss of power, gear slipping, shuttering and not being able to go among other things. This is very dangerous and can cause serious accidents to occur. This should not be happening on such an expensive and newer vehicle.
Additional Notes:
The transmission is out. Prior to it going out, I experienced loss of power, gear slipping, shuttering and not being able to go among other things. This is very dangerous and can cause serious accidents to occur. This should not be happening on such an expensive and newer vehicle.
Mfg Campaign: 11487720
Recall Date: Oct 3, 2022
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT'S WIFE OWNS A 2020 GMC YUKON EQUIPPED WITH CONTINENTAL TIRES, TIRE LINE: CROSSCONTACT LX SPORT, TIRE SIZE 245/50/R20. THE CONTACT STATED WHILE DRIVING 65 MPH, THE DRIVER'S SIDE FRONT TIRE EXPERIENCED A BLOWOUT. THE VEHICLE WAS TOWED TO DAVID BALES BUICK GMC (1327 JACKSBORO PIKE, LAFOLLETTE, TN 37766, 423) 562-8431) WHERE THE VEHICLE WAS STILL AWAITING A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,900.
Corrective Action:
TL* THE CONTACT'S WIFE OWNS A 2020 GMC YUKON EQUIPPED WITH CONTINENTAL TIRES, TIRE LINE: CROSSCONTACT LX SPORT, TIRE SIZE 245/50/R20. THE CONTACT STATED WHILE DRIVING 65 MPH, THE DRIVER'S SIDE FRONT TIRE EXPERIENCED A BLOWOUT. THE VEHICLE WAS TOWED TO DAVID BALES BUICK GMC (1327 JACKSBORO PIKE, LAFOLLETTE, TN 37766, 423) 562-8431) WHERE THE VEHICLE WAS STILL AWAITING A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,900.
Additional Notes:
TL* THE CONTACT'S WIFE OWNS A 2020 GMC YUKON EQUIPPED WITH CONTINENTAL TIRES, TIRE LINE: CROSSCONTACT LX SPORT, TIRE SIZE 245/50/R20. THE CONTACT STATED WHILE DRIVING 65 MPH, THE DRIVER'S SIDE FRONT TIRE EXPERIENCED A BLOWOUT. THE VEHICLE WAS TOWED TO DAVID BALES BUICK GMC (1327 JACKSBORO PIKE, LAFOLLETTE, TN 37766, 423) 562-8431) WHERE THE VEHICLE WAS STILL AWAITING A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,900.
Mfg Campaign: 11406453
Recall Date: Apr 5, 2021
General Motors, Llc
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
TL* THE CONTACT OWNS A 2020 GMC YUKON. THE CONTACT STATED WHILE REVERSING, THE BACK OVER PREVENTION CAMERA WAS OBSTRUCTED AND THE CONTACT WAS UNABLE TO SEE A PROPER IMAGE WHILE THE VEHICLE WAS IN REVERSE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SHELTON BUICK GMC, INC. (855 S. ROCHESTER RD, ROCHESTER HILLS, MI 48307, (248) 266-2156) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CAMERA FUNCTIONED AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Corrective Action:
TL* THE CONTACT OWNS A 2020 GMC YUKON. THE CONTACT STATED WHILE REVERSING, THE BACK OVER PREVENTION CAMERA WAS OBSTRUCTED AND THE CONTACT WAS UNABLE TO SEE A PROPER IMAGE WHILE THE VEHICLE WAS IN REVERSE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SHELTON BUICK GMC, INC. (855 S. ROCHESTER RD, ROCHESTER HILLS, MI 48307, (248) 266-2156) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CAMERA FUNCTIONED AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Additional Notes:
TL* THE CONTACT OWNS A 2020 GMC YUKON. THE CONTACT STATED WHILE REVERSING, THE BACK OVER PREVENTION CAMERA WAS OBSTRUCTED AND THE CONTACT WAS UNABLE TO SEE A PROPER IMAGE WHILE THE VEHICLE WAS IN REVERSE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SHELTON BUICK GMC, INC. (855 S. ROCHESTER RD, ROCHESTER HILLS, MI 48307, (248) 266-2156) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CAMERA FUNCTIONED AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Mfg Campaign: 11386660
Recall Date: Jan 5, 2021
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
THE RENTED 2020 TAHOE WAS STATIONARY. A PASSENGER SITTING IN THE LEFT THIRD ROW SEAT BECAME STUCK IN THE SEAT BELT. SHE WAS UNABLE TO OPEN THE SEATBELT CLASP AS IT GOT STUCK AND FAILED TO UNLATCH. THE MORE THE PASSENGER STRUGGLED TO UNLATCH THE SEATBELT, THE PROGRESSIVELY TIGHTER IT BECAME. PASSENGER COULD NOT DISENGAGE THE SEATBELT CLASP BY PRESSING THE TINY RED BUTTON. THREE OTHER PASSENGERS TRIED TO RELEASE THE SEATBELT AND COULD NOT. PASSENGER WAS TRAPPED WITH TIGHT SEAT BELT HOLDING HER IN. OTHER PASSENGERS CALLED EMERGENCY PERSONNEL WHO ALSO COULD NOT RELEASE THE EVER TIGHTENING SEAT BELT. PASSENGER WAS RELEASED WHEN THE RANGER CUT THE SEAT BELT WITH A SEATBELT CUTTING EMERGENCY TOOL. IT WAS A VERY SCARY AND DANGEROUS EXPERIENCE. LATER, SOME OF OUR GUESTS FIGURED OUT THAT YOU HAVE TO PRESS THE TINY RED BUTTON ON THE LEFT LATCH WITH A PIECE OF THE RIGHT BUCKLE. A PASSENGER SHOULD BE ABLE TO RELEASE THE SEATBELT BY DEPRESSING THE RED BUTTON. A PASSENGER CANNOT EVEN REACH THE BUTTON FROM THE SEATED POSITION AS THE BUTTON IS TINY AND CANNOT ACCOMMODATE AN ADULT FINGER TO DEPRESS IT. THIS IS THE WORST EXAMPLE OF ENGINEERING I HAVE EVER EXPERIENCED. I AM FRANKLY AMAZED THAT THIS DESIGN PASSED ANY SAFETY TESTS. PLEASE ADDRESS THE ISSUE BEFORE SOMEONE IS HURT OR KILLED BY BEING TRAPPED IN THE VEHICLE AND UNABLE TO ESCAPE. *TR
Corrective Action:
THE RENTED 2020 TAHOE WAS STATIONARY. A PASSENGER SITTING IN THE LEFT THIRD ROW SEAT BECAME STUCK IN THE SEAT BELT. SHE WAS UNABLE TO OPEN THE SEATBELT CLASP AS IT GOT STUCK AND FAILED TO UNLATCH. THE MORE THE PASSENGER STRUGGLED TO UNLATCH THE SEATBELT, THE PROGRESSIVELY TIGHTER IT BECAME. PASSENGER COULD NOT DISENGAGE THE SEATBELT CLASP BY PRESSING THE TINY RED BUTTON. THREE OTHER PASSENGERS TRIED TO RELEASE THE SEATBELT AND COULD NOT. PASSENGER WAS TRAPPED WITH TIGHT SEAT BELT HOLDING HER IN. OTHER PASSENGERS CALLED EMERGENCY PERSONNEL WHO ALSO COULD NOT RELEASE THE EVER TIGHTENING SEAT BELT. PASSENGER WAS RELEASED WHEN THE RANGER CUT THE SEAT BELT WITH A SEATBELT CUTTING EMERGENCY TOOL. IT WAS A VERY SCARY AND DANGEROUS EXPERIENCE. LATER, SOME OF OUR GUESTS FIGURED OUT THAT YOU HAVE TO PRESS THE TINY RED BUTTON ON THE LEFT LATCH WITH A PIECE OF THE RIGHT BUCKLE. A PASSENGER SHOULD BE ABLE TO RELEASE THE SEATBELT BY DEPRESSING THE RED BUTTON. A PASSENGER CANNOT EVEN REACH THE BUTTON FROM THE SEATED POSITION AS THE BUTTON IS TINY AND CANNOT ACCOMMODATE AN ADULT FINGER TO DEPRESS IT. THIS IS THE WORST EXAMPLE OF ENGINEERING I HAVE EVER EXPERIENCED. I AM FRANKLY AMAZED THAT THIS DESIGN PASSED ANY SAFETY TESTS. PLEASE ADDRESS THE ISSUE BEFORE SOMEONE IS HURT OR KILLED BY BEING TRAPPED IN THE VEHICLE AND UNABLE TO ESCAPE. *TR
Additional Notes:
THE RENTED 2020 TAHOE WAS STATIONARY. A PASSENGER SITTING IN THE LEFT THIRD ROW SEAT BECAME STUCK IN THE SEAT BELT. SHE WAS UNABLE TO OPEN THE SEATBELT CLASP AS IT GOT STUCK AND FAILED TO UNLATCH. THE MORE THE PASSENGER STRUGGLED TO UNLATCH THE SEATBELT, THE PROGRESSIVELY TIGHTER IT BECAME. PASSENGER COULD NOT DISENGAGE THE SEATBELT CLASP BY PRESSING THE TINY RED BUTTON. THREE OTHER PASSENGERS TRIED TO RELEASE THE SEATBELT AND COULD NOT. PASSENGER WAS TRAPPED WITH TIGHT SEAT BELT HOLDING HER IN. OTHER PASSENGERS CALLED EMERGENCY PERSONNEL WHO ALSO COULD NOT RELEASE THE EVER TIGHTENING SEAT BELT. PASSENGER WAS RELEASED WHEN THE RANGER CUT THE SEAT BELT WITH A SEATBELT CUTTING EMERGENCY TOOL. IT WAS A VERY SCARY AND DANGEROUS EXPERIENCE. LATER, SOME OF OUR GUESTS FIGURED OUT THAT YOU HAVE TO PRESS THE TINY RED BUTTON ON THE LEFT LATCH WITH A PIECE OF THE RIGHT BUCKLE. A PASSENGER SHOULD BE ABLE TO RELEASE THE SEATBELT BY DEPRESSING THE RED BUTTON. A PASSENGER CANNOT EVEN REACH THE BUTTON FROM THE SEATED POSITION AS THE BUTTON IS TINY AND CANNOT ACCOMMODATE AN ADULT FINGER TO DEPRESS IT. THIS IS THE WORST EXAMPLE OF ENGINEERING I HAVE EVER EXPERIENCED. I AM FRANKLY AMAZED THAT THIS DESIGN PASSED ANY SAFETY TESTS. PLEASE ADDRESS THE ISSUE BEFORE SOMEONE IS HURT OR KILLED BY BEING TRAPPED IN THE VEHICLE AND UNABLE TO ESCAPE. *TR
Mfg Campaign: 11330175
Recall Date: Jun 22, 2020
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
LINE KEEP ASSIST NOT WORKING PROPERLY. ASSISTANCE SYSTEMS FOR PARKING OR BACKING NOT WOKING PROPERLY. LANE CHANGE ALERT NOT WORKING PROPERLY
Corrective Action:
LINE KEEP ASSIST NOT WORKING PROPERLY. ASSISTANCE SYSTEMS FOR PARKING OR BACKING NOT WOKING PROPERLY. LANE CHANGE ALERT NOT WORKING PROPERLY
Additional Notes:
LINE KEEP ASSIST NOT WORKING PROPERLY. ASSISTANCE SYSTEMS FOR PARKING OR BACKING NOT WOKING PROPERLY. LANE CHANGE ALERT NOT WORKING PROPERLY
Mfg Campaign: 11307294
Recall Date: Feb 5, 2020
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