Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Blazer, Blazer EV, Equinox, and GMC Terrain vehicles. The door strikers may fracture, resulting in the door opening unexpectedly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232429911
Recall Date: Dec 21, 2023
Consumer Complaints
30 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
infotainment system safety issues. I have video. Multiple times per week when starting the car and backing the rear camera engages. When placing car in drive the rear camera never shuts off, the sound volume doesn't work, the entire infotainment system completely malfunctions. The safety is when attempting to function the controls the volume will turn up and not able to turn it down, the screen flashes and the infotainment systems controls on the steering wheel do NOT function. I've had it to the dealer and they indicate PIC6591A from March 3rd 2025 is logged. When contacting GMC corporate they refuse to give any information. The PIC spans across many GMC vehicles including 2019 models. Why hasn't this been addressed? My son drives a 2024 Chevy Trax and this car has no issues like the my car does. His car also doesn't have the transmission/gear shift buttons like the 2024 terrain does. Anyone else having issues with the GMC infotainment systems, black screen, malfunction? I have video.
Corrective Action:
infotainment system safety issues. I have video. Multiple times per week when starting the car and backing the rear camera engages. When placing car in drive the rear camera never shuts off, the sound volume doesn't work, the entire infotainment system completely malfunctions. The safety is when attempting to function the controls the volume will turn up and not able to turn it down, the screen flashes and the infotainment systems controls on the steering wheel do NOT function. I've had it to the dealer and they indicate PIC6591A from March 3rd 2025 is logged. When contacting GMC corporate they refuse to give any information. The PIC spans across many GMC vehicles including 2019 models. Why hasn't this been addressed? My son drives a 2024 Chevy Trax and this car has no issues like the my car does. His car also doesn't have the transmission/gear shift buttons like the 2024 terrain does. Anyone else having issues with the GMC infotainment systems, black screen, malfunction? I have video.
Additional Notes:
infotainment system safety issues. I have video. Multiple times per week when starting the car and backing the rear camera engages. When placing car in drive the rear camera never shuts off, the sound volume doesn't work, the entire infotainment system completely malfunctions. The safety is when attempting to function the controls the volume will turn up and not able to turn it down, the screen flashes and the infotainment systems controls on the steering wheel do NOT function. I've had it to the dealer and they indicate PIC6591A from March 3rd 2025 is logged. When contacting GMC corporate they refuse to give any information. The PIC spans across many GMC vehicles including 2019 models. Why hasn't this been addressed? My son drives a 2024 Chevy Trax and this car has no issues like the my car does. His car also doesn't have the transmission/gear shift buttons like the 2024 terrain does. Anyone else having issues with the GMC infotainment systems, black screen, malfunction? I have video.
Mfg Campaign: 11667911
Recall Date: Jun 19, 2025
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2024 GMC Terrain. The contact stated that while driving at an undisclosed speed, the "Service Vehicle Soon" message was displayed, and the air bag warning light was intermittently illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2024 GMC Terrain. The contact stated that while driving at an undisclosed speed, the "Service Vehicle Soon" message was displayed, and the air bag warning light was intermittently illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2024 GMC Terrain. The contact stated that while driving at an undisclosed speed, the "Service Vehicle Soon" message was displayed, and the air bag warning light was intermittently illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000.
Mfg Campaign: 11663931
Recall Date: May 30, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Unintended acceleration in forward and reverse: the vehicle experiences unintended acceleration both in forward and reverse. While driving in heavy traffic, the vehicle continues to maintain throttle position for approximately two seconds after releasing the throttle, creating a dangerous situation where the vehicle continues to accelerate towards other cars. This defect requires emergency braking to prevent a collision. In reverse , the vehicle also holds throttle position after the accelerator is released. This results in the vehicle unintentionally accelerating in reverse at a rapid pace. This requires the driver to depress the brake moderately to control the reverse speed. During this event the driver is fighting against the motor with the brake pedal until the vehicle decided to stop accelerating on its own.
Corrective Action:
Unintended acceleration in forward and reverse: the vehicle experiences unintended acceleration both in forward and reverse. While driving in heavy traffic, the vehicle continues to maintain throttle position for approximately two seconds after releasing the throttle, creating a dangerous situation where the vehicle continues to accelerate towards other cars. This defect requires emergency braking to prevent a collision. In reverse , the vehicle also holds throttle position after the accelerator is released. This results in the vehicle unintentionally accelerating in reverse at a rapid pace. This requires the driver to depress the brake moderately to control the reverse speed. During this event the driver is fighting against the motor with the brake pedal until the vehicle decided to stop accelerating on its own.
Additional Notes:
Unintended acceleration in forward and reverse: the vehicle experiences unintended acceleration both in forward and reverse. While driving in heavy traffic, the vehicle continues to maintain throttle position for approximately two seconds after releasing the throttle, creating a dangerous situation where the vehicle continues to accelerate towards other cars. This defect requires emergency braking to prevent a collision. In reverse , the vehicle also holds throttle position after the accelerator is released. This results in the vehicle unintentionally accelerating in reverse at a rapid pace. This requires the driver to depress the brake moderately to control the reverse speed. During this event the driver is fighting against the motor with the brake pedal until the vehicle decided to stop accelerating on its own.
Mfg Campaign: 11662023
Recall Date: May 20, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Unintended acceleration in forward and reverse: the vehicle experiences unintended acceleration both in forward and reverse. While driving in heavy traffic, the vehicle continues to maintain throttle position for approximately two seconds after releasing the throttle, creating a dangerous situation where the vehicle continues to accelerate towards other cars. This defect requires emergency braking to prevent a collision. In reverse , the vehicle also holds throttle position after the accelerator is released. This results in the vehicle unintentionally accelerating in reverse at a rapid pace. This requires the driver to depress the brake moderately to control the reverse speed. During this event the driver is fighting against the motor with the brake pedal until the vehicle decided to stop accelerating on its own.
Corrective Action:
Unintended acceleration in forward and reverse: the vehicle experiences unintended acceleration both in forward and reverse. While driving in heavy traffic, the vehicle continues to maintain throttle position for approximately two seconds after releasing the throttle, creating a dangerous situation where the vehicle continues to accelerate towards other cars. This defect requires emergency braking to prevent a collision. In reverse , the vehicle also holds throttle position after the accelerator is released. This results in the vehicle unintentionally accelerating in reverse at a rapid pace. This requires the driver to depress the brake moderately to control the reverse speed. During this event the driver is fighting against the motor with the brake pedal until the vehicle decided to stop accelerating on its own.
Additional Notes:
Unintended acceleration in forward and reverse: the vehicle experiences unintended acceleration both in forward and reverse. While driving in heavy traffic, the vehicle continues to maintain throttle position for approximately two seconds after releasing the throttle, creating a dangerous situation where the vehicle continues to accelerate towards other cars. This defect requires emergency braking to prevent a collision. In reverse , the vehicle also holds throttle position after the accelerator is released. This results in the vehicle unintentionally accelerating in reverse at a rapid pace. This requires the driver to depress the brake moderately to control the reverse speed. During this event the driver is fighting against the motor with the brake pedal until the vehicle decided to stop accelerating on its own.
Mfg Campaign: 11662023
Recall Date: May 20, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2024 GMC Terrain. The contact stated that while driving at various speeds, the vehicle was hesitating while accelerating. The contact stated that the vehicle was stalling, and the brake pedal was spongy. The vehicle was taken to the local dealer on several occasions, but the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 10.
Corrective Action:
The contact owns a 2024 GMC Terrain. The contact stated that while driving at various speeds, the vehicle was hesitating while accelerating. The contact stated that the vehicle was stalling, and the brake pedal was spongy. The vehicle was taken to the local dealer on several occasions, but the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 10.
Additional Notes:
The contact owns a 2024 GMC Terrain. The contact stated that while driving at various speeds, the vehicle was hesitating while accelerating. The contact stated that the vehicle was stalling, and the brake pedal was spongy. The vehicle was taken to the local dealer on several occasions, but the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 10.
Mfg Campaign: 11660727
Recall Date: May 13, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2024 GMC Terrain. The contact stated that while driving at various speeds, the vehicle was hesitating while accelerating. The contact stated that the vehicle was stalling, and the brake pedal was spongy. The vehicle was taken to the local dealer on several occasions, but the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 10.
Corrective Action:
The contact owns a 2024 GMC Terrain. The contact stated that while driving at various speeds, the vehicle was hesitating while accelerating. The contact stated that the vehicle was stalling, and the brake pedal was spongy. The vehicle was taken to the local dealer on several occasions, but the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 10.
Additional Notes:
The contact owns a 2024 GMC Terrain. The contact stated that while driving at various speeds, the vehicle was hesitating while accelerating. The contact stated that the vehicle was stalling, and the brake pedal was spongy. The vehicle was taken to the local dealer on several occasions, but the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 10.
Mfg Campaign: 11660727
Recall Date: May 13, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving on slightly uphill 55 mph highway, vehicle started jumping & losing engine power. Engine light came on, I made it to the top as it was slowing down. Pulled off to the side. Put it in park for a minute. Message showing on dash read - acceleration power reduced. Drove it on home (engine light stayed on) parked it & had it towed to dealership the next morning. Got a call from dealership the same afternoon saying the vehicle was ready to be picked up. Picked up later in evening from dealership. They left keys & paper in car for pick up. We still tend the paper left it in the box showing we picked it up. The vehicle drove good back home. Drove it the next day, As I was pulling out from a stop sign, it started jumping again for a few seconds. Got home & had my husband to drive it, as we were coming up a small hill, it started jumping & losing power again engine light was blinking at this point. Dash board read engine power reduced. My husband kept on the accelerater & when we got on top of the hill engine light went off & we drove it back to the dealership & left it to be checked again. They kept the vehicle for 7 days & said they were not able to find concern. We picked it up again. Drove it back home without any incident. It has been parked since we got it home.
Corrective Action:
Driving on slightly uphill 55 mph highway, vehicle started jumping & losing engine power. Engine light came on, I made it to the top as it was slowing down. Pulled off to the side. Put it in park for a minute. Message showing on dash read - acceleration power reduced. Drove it on home (engine light stayed on) parked it & had it towed to dealership the next morning. Got a call from dealership the same afternoon saying the vehicle was ready to be picked up. Picked up later in evening from dealership. They left keys & paper in car for pick up. We still tend the paper left it in the box showing we picked it up. The vehicle drove good back home. Drove it the next day, As I was pulling out from a stop sign, it started jumping again for a few seconds. Got home & had my husband to drive it, as we were coming up a small hill, it started jumping & losing power again engine light was blinking at this point. Dash board read engine power reduced. My husband kept on the accelerater & when we got on top of the hill engine light went off & we drove it back to the dealership & left it to be checked again. They kept the vehicle for 7 days & said they were not able to find concern. We picked it up again. Drove it back home without any incident. It has been parked since we got it home.
Additional Notes:
Driving on slightly uphill 55 mph highway, vehicle started jumping & losing engine power. Engine light came on, I made it to the top as it was slowing down. Pulled off to the side. Put it in park for a minute. Message showing on dash read - acceleration power reduced. Drove it on home (engine light stayed on) parked it & had it towed to dealership the next morning. Got a call from dealership the same afternoon saying the vehicle was ready to be picked up. Picked up later in evening from dealership. They left keys & paper in car for pick up. We still tend the paper left it in the box showing we picked it up. The vehicle drove good back home. Drove it the next day, As I was pulling out from a stop sign, it started jumping again for a few seconds. Got home & had my husband to drive it, as we were coming up a small hill, it started jumping & losing power again engine light was blinking at this point. Dash board read engine power reduced. My husband kept on the accelerater & when we got on top of the hill engine light went off & we drove it back to the dealership & left it to be checked again. They kept the vehicle for 7 days & said they were not able to find concern. We picked it up again. Drove it back home without any incident. It has been parked since we got it home.
Mfg Campaign: 11658371
Recall Date: May 2, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving on slightly uphill 55 mph highway, vehicle started jumping & losing engine power. Engine light came on, I made it to the top as it was slowing down. Pulled off to the side. Put it in park for a minute. Message showing on dash read - acceleration power reduced. Drove it on home (engine light stayed on) parked it & had it towed to dealership the next morning. Got a call from dealership the same afternoon saying the vehicle was ready to be picked up. Picked up later in evening from dealership. They left keys & paper in car for pick up. We still tend the paper left it in the box showing we picked it up. The vehicle drove good back home. Drove it the next day, As I was pulling out from a stop sign, it started jumping again for a few seconds. Got home & had my husband to drive it, as we were coming up a small hill, it started jumping & losing power again engine light was blinking at this point. Dash board read engine power reduced. My husband kept on the accelerater & when we got on top of the hill engine light went off & we drove it back to the dealership & left it to be checked again. They kept the vehicle for 7 days & said they were not able to find concern. We picked it up again. Drove it back home without any incident. It has been parked since we got it home.
Corrective Action:
Driving on slightly uphill 55 mph highway, vehicle started jumping & losing engine power. Engine light came on, I made it to the top as it was slowing down. Pulled off to the side. Put it in park for a minute. Message showing on dash read - acceleration power reduced. Drove it on home (engine light stayed on) parked it & had it towed to dealership the next morning. Got a call from dealership the same afternoon saying the vehicle was ready to be picked up. Picked up later in evening from dealership. They left keys & paper in car for pick up. We still tend the paper left it in the box showing we picked it up. The vehicle drove good back home. Drove it the next day, As I was pulling out from a stop sign, it started jumping again for a few seconds. Got home & had my husband to drive it, as we were coming up a small hill, it started jumping & losing power again engine light was blinking at this point. Dash board read engine power reduced. My husband kept on the accelerater & when we got on top of the hill engine light went off & we drove it back to the dealership & left it to be checked again. They kept the vehicle for 7 days & said they were not able to find concern. We picked it up again. Drove it back home without any incident. It has been parked since we got it home.
Additional Notes:
Driving on slightly uphill 55 mph highway, vehicle started jumping & losing engine power. Engine light came on, I made it to the top as it was slowing down. Pulled off to the side. Put it in park for a minute. Message showing on dash read - acceleration power reduced. Drove it on home (engine light stayed on) parked it & had it towed to dealership the next morning. Got a call from dealership the same afternoon saying the vehicle was ready to be picked up. Picked up later in evening from dealership. They left keys & paper in car for pick up. We still tend the paper left it in the box showing we picked it up. The vehicle drove good back home. Drove it the next day, As I was pulling out from a stop sign, it started jumping again for a few seconds. Got home & had my husband to drive it, as we were coming up a small hill, it started jumping & losing power again engine light was blinking at this point. Dash board read engine power reduced. My husband kept on the accelerater & when we got on top of the hill engine light went off & we drove it back to the dealership & left it to be checked again. They kept the vehicle for 7 days & said they were not able to find concern. We picked it up again. Drove it back home without any incident. It has been parked since we got it home.
Mfg Campaign: 11658371
Recall Date: May 2, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Driving on slightly uphill 55 mph highway, vehicle started jumping & losing engine power. Engine light came on, I made it to the top as it was slowing down. Pulled off to the side. Put it in park for a minute. Message showing on dash read - acceleration power reduced. Drove it on home (engine light stayed on) parked it & had it towed to dealership the next morning. Got a call from dealership the same afternoon saying the vehicle was ready to be picked up. Picked up later in evening from dealership. They left keys & paper in car for pick up. We still tend the paper left it in the box showing we picked it up. The vehicle drove good back home. Drove it the next day, As I was pulling out from a stop sign, it started jumping again for a few seconds. Got home & had my husband to drive it, as we were coming up a small hill, it started jumping & losing power again engine light was blinking at this point. Dash board read engine power reduced. My husband kept on the accelerater & when we got on top of the hill engine light went off & we drove it back to the dealership & left it to be checked again. They kept the vehicle for 7 days & said they were not able to find concern. We picked it up again. Drove it back home without any incident. It has been parked since we got it home.
Corrective Action:
Driving on slightly uphill 55 mph highway, vehicle started jumping & losing engine power. Engine light came on, I made it to the top as it was slowing down. Pulled off to the side. Put it in park for a minute. Message showing on dash read - acceleration power reduced. Drove it on home (engine light stayed on) parked it & had it towed to dealership the next morning. Got a call from dealership the same afternoon saying the vehicle was ready to be picked up. Picked up later in evening from dealership. They left keys & paper in car for pick up. We still tend the paper left it in the box showing we picked it up. The vehicle drove good back home. Drove it the next day, As I was pulling out from a stop sign, it started jumping again for a few seconds. Got home & had my husband to drive it, as we were coming up a small hill, it started jumping & losing power again engine light was blinking at this point. Dash board read engine power reduced. My husband kept on the accelerater & when we got on top of the hill engine light went off & we drove it back to the dealership & left it to be checked again. They kept the vehicle for 7 days & said they were not able to find concern. We picked it up again. Drove it back home without any incident. It has been parked since we got it home.
Additional Notes:
Driving on slightly uphill 55 mph highway, vehicle started jumping & losing engine power. Engine light came on, I made it to the top as it was slowing down. Pulled off to the side. Put it in park for a minute. Message showing on dash read - acceleration power reduced. Drove it on home (engine light stayed on) parked it & had it towed to dealership the next morning. Got a call from dealership the same afternoon saying the vehicle was ready to be picked up. Picked up later in evening from dealership. They left keys & paper in car for pick up. We still tend the paper left it in the box showing we picked it up. The vehicle drove good back home. Drove it the next day, As I was pulling out from a stop sign, it started jumping again for a few seconds. Got home & had my husband to drive it, as we were coming up a small hill, it started jumping & losing power again engine light was blinking at this point. Dash board read engine power reduced. My husband kept on the accelerater & when we got on top of the hill engine light went off & we drove it back to the dealership & left it to be checked again. They kept the vehicle for 7 days & said they were not able to find concern. We picked it up again. Drove it back home without any incident. It has been parked since we got it home.
Mfg Campaign: 11658371
Recall Date: May 2, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle every other morning shows issue with blind spot assist. It keeps popping an error message and it has happened since I purchased it new. Took it multiple times to dealership and they cannot recreate issue. So it's been an issue since I bought it now.
Corrective Action:
Vehicle every other morning shows issue with blind spot assist. It keeps popping an error message and it has happened since I purchased it new. Took it multiple times to dealership and they cannot recreate issue. So it's been an issue since I bought it now.
Additional Notes:
Vehicle every other morning shows issue with blind spot assist. It keeps popping an error message and it has happened since I purchased it new. Took it multiple times to dealership and they cannot recreate issue. So it's been an issue since I bought it now.
Mfg Campaign: 11658040
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Vehicle every other morning shows issue with blind spot assist. It keeps popping an error message and it has happened since I purchased it new. Took it multiple times to dealership and they cannot recreate issue. So it's been an issue since I bought it now.
Corrective Action:
Vehicle every other morning shows issue with blind spot assist. It keeps popping an error message and it has happened since I purchased it new. Took it multiple times to dealership and they cannot recreate issue. So it's been an issue since I bought it now.
Additional Notes:
Vehicle every other morning shows issue with blind spot assist. It keeps popping an error message and it has happened since I purchased it new. Took it multiple times to dealership and they cannot recreate issue. So it's been an issue since I bought it now.
Mfg Campaign: 11658040
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2024 GMC Terrain. The contact stated that while driving at an undisclosed speed and preparing to complete a left turn, there was an abnormal pop coming from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the driveshaft had fractured. The vehicle was repaired. The contact stated that several days later the contact heard a loud pop, prompting the contact to take the vehicle back to the dealer, who was unable to duplicate the sound. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 1,200.
Corrective Action:
The contact owns a 2024 GMC Terrain. The contact stated that while driving at an undisclosed speed and preparing to complete a left turn, there was an abnormal pop coming from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the driveshaft had fractured. The vehicle was repaired. The contact stated that several days later the contact heard a loud pop, prompting the contact to take the vehicle back to the dealer, who was unable to duplicate the sound. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 1,200.
Additional Notes:
The contact owns a 2024 GMC Terrain. The contact stated that while driving at an undisclosed speed and preparing to complete a left turn, there was an abnormal pop coming from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the driveshaft had fractured. The vehicle was repaired. The contact stated that several days later the contact heard a loud pop, prompting the contact to take the vehicle back to the dealer, who was unable to duplicate the sound. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 1,200.
Mfg Campaign: 11657553
Recall Date: Apr 29, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle was running but transmission was in PARK. Suddenly on screen in front of driver this message appeared: BRAKE SYSTEM FAILURE 43MPH TOP SPEED WARNING SERVICE ESC. Vehicle was not moving. Engine was running but vehicle was in PARK. I had to drive it home. Very difficult to stop. Brake pedal vibrated violently. Very long stopping distance even at 20MPH. I had the vehicle towed to the dealership from which I had purchased it. I bought this vehicle on 25 Nov 2024. Right now its mileage is 3757. Obviously my safety and that of others was put at risk. The service department at the dealership has not communicated with me at this time. There was NO prior warning nor were there any prior symptoms of this problem. It occurred VERY suddenly.
Corrective Action:
Vehicle was running but transmission was in PARK. Suddenly on screen in front of driver this message appeared: BRAKE SYSTEM FAILURE 43MPH TOP SPEED WARNING SERVICE ESC. Vehicle was not moving. Engine was running but vehicle was in PARK. I had to drive it home. Very difficult to stop. Brake pedal vibrated violently. Very long stopping distance even at 20MPH. I had the vehicle towed to the dealership from which I had purchased it. I bought this vehicle on 25 Nov 2024. Right now its mileage is 3757. Obviously my safety and that of others was put at risk. The service department at the dealership has not communicated with me at this time. There was NO prior warning nor were there any prior symptoms of this problem. It occurred VERY suddenly.
Additional Notes:
Vehicle was running but transmission was in PARK. Suddenly on screen in front of driver this message appeared: BRAKE SYSTEM FAILURE 43MPH TOP SPEED WARNING SERVICE ESC. Vehicle was not moving. Engine was running but vehicle was in PARK. I had to drive it home. Very difficult to stop. Brake pedal vibrated violently. Very long stopping distance even at 20MPH. I had the vehicle towed to the dealership from which I had purchased it. I bought this vehicle on 25 Nov 2024. Right now its mileage is 3757. Obviously my safety and that of others was put at risk. The service department at the dealership has not communicated with me at this time. There was NO prior warning nor were there any prior symptoms of this problem. It occurred VERY suddenly.
Mfg Campaign: 11653803
Recall Date: Apr 10, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle was running but transmission was in PARK. Suddenly on screen in front of driver this message appeared: BRAKE SYSTEM FAILURE 43MPH TOP SPEED WARNING SERVICE ESC. Vehicle was not moving. Engine was running but vehicle was in PARK. I had to drive it home. Very difficult to stop. Brake pedal vibrated violently. Very long stopping distance even at 20MPH. I had the vehicle towed to the dealership from which I had purchased it. I bought this vehicle on 25 Nov 2024. Right now its mileage is 3757. Obviously my safety and that of others was put at risk. The service department at the dealership has not communicated with me at this time. There was NO prior warning nor were there any prior symptoms of this problem. It occurred VERY suddenly.
Corrective Action:
Vehicle was running but transmission was in PARK. Suddenly on screen in front of driver this message appeared: BRAKE SYSTEM FAILURE 43MPH TOP SPEED WARNING SERVICE ESC. Vehicle was not moving. Engine was running but vehicle was in PARK. I had to drive it home. Very difficult to stop. Brake pedal vibrated violently. Very long stopping distance even at 20MPH. I had the vehicle towed to the dealership from which I had purchased it. I bought this vehicle on 25 Nov 2024. Right now its mileage is 3757. Obviously my safety and that of others was put at risk. The service department at the dealership has not communicated with me at this time. There was NO prior warning nor were there any prior symptoms of this problem. It occurred VERY suddenly.
Additional Notes:
Vehicle was running but transmission was in PARK. Suddenly on screen in front of driver this message appeared: BRAKE SYSTEM FAILURE 43MPH TOP SPEED WARNING SERVICE ESC. Vehicle was not moving. Engine was running but vehicle was in PARK. I had to drive it home. Very difficult to stop. Brake pedal vibrated violently. Very long stopping distance even at 20MPH. I had the vehicle towed to the dealership from which I had purchased it. I bought this vehicle on 25 Nov 2024. Right now its mileage is 3757. Obviously my safety and that of others was put at risk. The service department at the dealership has not communicated with me at this time. There was NO prior warning nor were there any prior symptoms of this problem. It occurred VERY suddenly.
Mfg Campaign: 11653803
Recall Date: Apr 10, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When accelerating, the engine revved up, switched itself from drive to park, resulting in complete loss of control and the vehicle coming to a sudden stop. The car behind narrowly avoided a rear-end collision by swerving around me. The malfunction indicator light came on for the first time, and the vehicle would not switch out of park. After turning the ignition off and on again, the vehicle would switch out of park. The GMC service inspector ran diagnostics and found fault codes related to the transmission valve components that must be replaced.
Corrective Action:
When accelerating, the engine revved up, switched itself from drive to park, resulting in complete loss of control and the vehicle coming to a sudden stop. The car behind narrowly avoided a rear-end collision by swerving around me. The malfunction indicator light came on for the first time, and the vehicle would not switch out of park. After turning the ignition off and on again, the vehicle would switch out of park. The GMC service inspector ran diagnostics and found fault codes related to the transmission valve components that must be replaced.
Additional Notes:
When accelerating, the engine revved up, switched itself from drive to park, resulting in complete loss of control and the vehicle coming to a sudden stop. The car behind narrowly avoided a rear-end collision by swerving around me. The malfunction indicator light came on for the first time, and the vehicle would not switch out of park. After turning the ignition off and on again, the vehicle would switch out of park. The GMC service inspector ran diagnostics and found fault codes related to the transmission valve components that must be replaced.
Mfg Campaign: 11652793
Recall Date: Apr 4, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
When accelerating, the engine revved up, switched itself from drive to park, resulting in complete loss of control and the vehicle coming to a sudden stop. The car behind narrowly avoided a rear-end collision by swerving around me. The malfunction indicator light came on for the first time, and the vehicle would not switch out of park. After turning the ignition off and on again, the vehicle would switch out of park. The GMC service inspector ran diagnostics and found fault codes related to the transmission valve components that must be replaced.
Corrective Action:
When accelerating, the engine revved up, switched itself from drive to park, resulting in complete loss of control and the vehicle coming to a sudden stop. The car behind narrowly avoided a rear-end collision by swerving around me. The malfunction indicator light came on for the first time, and the vehicle would not switch out of park. After turning the ignition off and on again, the vehicle would switch out of park. The GMC service inspector ran diagnostics and found fault codes related to the transmission valve components that must be replaced.
Additional Notes:
When accelerating, the engine revved up, switched itself from drive to park, resulting in complete loss of control and the vehicle coming to a sudden stop. The car behind narrowly avoided a rear-end collision by swerving around me. The malfunction indicator light came on for the first time, and the vehicle would not switch out of park. After turning the ignition off and on again, the vehicle would switch out of park. The GMC service inspector ran diagnostics and found fault codes related to the transmission valve components that must be replaced.
Mfg Campaign: 11652793
Recall Date: Apr 4, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When accelerating, the engine revved up, switched itself from drive to park, resulting in complete loss of control and the vehicle coming to a sudden stop. The car behind narrowly avoided a rear-end collision by swerving around me. The malfunction indicator light came on for the first time, and the vehicle would not switch out of park. After turning the ignition off and on again, the vehicle would switch out of park. The GMC service inspector ran diagnostics and found fault codes related to the transmission valve components that must be replaced.
Corrective Action:
When accelerating, the engine revved up, switched itself from drive to park, resulting in complete loss of control and the vehicle coming to a sudden stop. The car behind narrowly avoided a rear-end collision by swerving around me. The malfunction indicator light came on for the first time, and the vehicle would not switch out of park. After turning the ignition off and on again, the vehicle would switch out of park. The GMC service inspector ran diagnostics and found fault codes related to the transmission valve components that must be replaced.
Additional Notes:
When accelerating, the engine revved up, switched itself from drive to park, resulting in complete loss of control and the vehicle coming to a sudden stop. The car behind narrowly avoided a rear-end collision by swerving around me. The malfunction indicator light came on for the first time, and the vehicle would not switch out of park. After turning the ignition off and on again, the vehicle would switch out of park. The GMC service inspector ran diagnostics and found fault codes related to the transmission valve components that must be replaced.
Mfg Campaign: 11652793
Recall Date: Apr 4, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2024 GMC Terrain. The contact stated that while the vehicle was parked, the check engine warning light illuminated. The contact stated that while driving at an undisclosed speed and merging onto the highway, the vehicle experienced a loss of automotive power. The vehicle was taken to a local dealer where the vehicle was diagnosed. The contact was informed that an undisclosed faulty sensor was the cause of the failure. The contact was informed that the sensor needed to be replaced. The contact stated that the vehicle had remained at the dealer for two weeks unrepaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.
Corrective Action:
The contact owns a 2024 GMC Terrain. The contact stated that while the vehicle was parked, the check engine warning light illuminated. The contact stated that while driving at an undisclosed speed and merging onto the highway, the vehicle experienced a loss of automotive power. The vehicle was taken to a local dealer where the vehicle was diagnosed. The contact was informed that an undisclosed faulty sensor was the cause of the failure. The contact was informed that the sensor needed to be replaced. The contact stated that the vehicle had remained at the dealer for two weeks unrepaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.
Additional Notes:
The contact owns a 2024 GMC Terrain. The contact stated that while the vehicle was parked, the check engine warning light illuminated. The contact stated that while driving at an undisclosed speed and merging onto the highway, the vehicle experienced a loss of automotive power. The vehicle was taken to a local dealer where the vehicle was diagnosed. The contact was informed that an undisclosed faulty sensor was the cause of the failure. The contact was informed that the sensor needed to be replaced. The contact stated that the vehicle had remained at the dealer for two weeks unrepaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.
Mfg Campaign: 11626847
Recall Date: Nov 22, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
While driving, the dash warning "service power steering" light up and my steering wheel locked making me unable to steer or manuever the car to safety. I was stuck in the middle of the road. I turned it off and on and was able to make it to a parking lot where the same safety messages illuminated four more times. I tried reversing and the same steering lock occurred again making me unable to drive the vehicle.
Corrective Action:
While driving, the dash warning "service power steering" light up and my steering wheel locked making me unable to steer or manuever the car to safety. I was stuck in the middle of the road. I turned it off and on and was able to make it to a parking lot where the same safety messages illuminated four more times. I tried reversing and the same steering lock occurred again making me unable to drive the vehicle.
Additional Notes:
While driving, the dash warning "service power steering" light up and my steering wheel locked making me unable to steer or manuever the car to safety. I was stuck in the middle of the road. I turned it off and on and was able to make it to a parking lot where the same safety messages illuminated four more times. I tried reversing and the same steering lock occurred again making me unable to drive the vehicle.
Mfg Campaign: 11620497
Recall Date: Oct 17, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
We purchased our 2024 GMC Terrain on April 13, 2024 and on June 12, 2024 my husband and I were headed out to go to dinner and when leaving our neighborhood I noticed a weird transmission shift or slip and then the vehicle rpms increased suddenly. I pulled off the road and put the vehicle in park then I attempted to put the vehicle in reverse. The reverse lit up and just began to blink in the dash but the transmission did not go into reverse. I was able to put the vehicle in park and then drive to return home (we were less than 1/4 mile from home thankfully). Luckily we live in rural area and there were not many people on the road. Had we been on a busy road this could have been a dangerous situation. The next day the car was towed to the nearest GMC dealership. The original diagnosis was that the TCM was bad and needed to be replace and that there would be an estimated wait time of about 7 weeks. The TCM was replaced but did not resolve the issue. At that point (July 30, 2024) GM released a bulletin regarding a bad snap ring condition. The service dealer torn down the transmission and determined the snap ring was bad and they also noticed that the clutch was severely burned and needed to be replaced along with both valve bodies. By the time the parts came in and these repairs were completed, we were without the vehicle for 12 weeks. The vehicle was returned to us on 8/21/24. Unfortunately on 8/26/24 - 5 days and approximately 196 miles later, the vehicle began to behave the same way and had to be returned to the dealer. At this point we requested that GM buy the vehicle back from us which they very promptly declined. The transmission was completely tore down again and it was determined a seal or ring needed to be replaced. That repair has not worked either. Now more than 2 more weeks have passed and we are now waiting on a complete new transmission. We have again requested GM but the vehicle back from us. We are waiting on their response.
Corrective Action:
We purchased our 2024 GMC Terrain on April 13, 2024 and on June 12, 2024 my husband and I were headed out to go to dinner and when leaving our neighborhood I noticed a weird transmission shift or slip and then the vehicle rpms increased suddenly. I pulled off the road and put the vehicle in park then I attempted to put the vehicle in reverse. The reverse lit up and just began to blink in the dash but the transmission did not go into reverse. I was able to put the vehicle in park and then drive to return home (we were less than 1/4 mile from home thankfully). Luckily we live in rural area and there were not many people on the road. Had we been on a busy road this could have been a dangerous situation. The next day the car was towed to the nearest GMC dealership. The original diagnosis was that the TCM was bad and needed to be replace and that there would be an estimated wait time of about 7 weeks. The TCM was replaced but did not resolve the issue. At that point (July 30, 2024) GM released a bulletin regarding a bad snap ring condition. The service dealer torn down the transmission and determined the snap ring was bad and they also noticed that the clutch was severely burned and needed to be replaced along with both valve bodies. By the time the parts came in and these repairs were completed, we were without the vehicle for 12 weeks. The vehicle was returned to us on 8/21/24. Unfortunately on 8/26/24 - 5 days and approximately 196 miles later, the vehicle began to behave the same way and had to be returned to the dealer. At this point we requested that GM buy the vehicle back from us which they very promptly declined. The transmission was completely tore down again and it was determined a seal or ring needed to be replaced. That repair has not worked either. Now more than 2 more weeks have passed and we are now waiting on a complete new transmission. We have again requested GM but the vehicle back from us. We are waiting on their response.
Additional Notes:
We purchased our 2024 GMC Terrain on April 13, 2024 and on June 12, 2024 my husband and I were headed out to go to dinner and when leaving our neighborhood I noticed a weird transmission shift or slip and then the vehicle rpms increased suddenly. I pulled off the road and put the vehicle in park then I attempted to put the vehicle in reverse. The reverse lit up and just began to blink in the dash but the transmission did not go into reverse. I was able to put the vehicle in park and then drive to return home (we were less than 1/4 mile from home thankfully). Luckily we live in rural area and there were not many people on the road. Had we been on a busy road this could have been a dangerous situation. The next day the car was towed to the nearest GMC dealership. The original diagnosis was that the TCM was bad and needed to be replace and that there would be an estimated wait time of about 7 weeks. The TCM was replaced but did not resolve the issue. At that point (July 30, 2024) GM released a bulletin regarding a bad snap ring condition. The service dealer torn down the transmission and determined the snap ring was bad and they also noticed that the clutch was severely burned and needed to be replaced along with both valve bodies. By the time the parts came in and these repairs were completed, we were without the vehicle for 12 weeks. The vehicle was returned to us on 8/21/24. Unfortunately on 8/26/24 - 5 days and approximately 196 miles later, the vehicle began to behave the same way and had to be returned to the dealer. At this point we requested that GM buy the vehicle back from us which they very promptly declined. The transmission was completely tore down again and it was determined a seal or ring needed to be replaced. That repair has not worked either. Now more than 2 more weeks have passed and we are now waiting on a complete new transmission. We have again requested GM but the vehicle back from us. We are waiting on their response.
Mfg Campaign: 11614243
Recall Date: Sep 12, 2024
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Valencia, CA • 36 yrs
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