Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado EV and 2024-2025 GMC Sierra EV pickup trucks. The bolt that secures the rear center seat belt assembly to the seat structure may not have been properly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N242489901
Consumer Complaints
6 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My 2025 GMC Denali EV has experienced repeated safety-critical issues, including severe torque pull under acceleration, making it difficult to maintain safe lane position and compromising steering control. This behavior persists even after inspection and is documented on video. The vehicle has also had repeated service brake assist faults, including one critical failure at under 6,000 miles and additional incidents that resulted in me being stranded out of state. Additionally, I have experienced ghost braking while reversing, where the vehicle unexpectedly applies brake force even when parking assist features are manually disabled. I have performed comparative testing with an identical Denali EV loaner (same year and build), as well as three dealership test units, all of which exhibited proper steering stability and regenerative braking behavior. My vehicle’s issues are therefore not “normal operation” but clear, reproducible defects that affect both safety and expected vehicle performance. These issues raise major concerns for real-world safety scenarios requiring immediate acceleration (e.g., merging onto highways or avoiding fast-approaching vehicles). My documented comparative evidence and repeated attempts to have the defects addressed have not resulted in a safe resolution.
Corrective Action:
My 2025 GMC Denali EV has experienced repeated safety-critical issues, including severe torque pull under acceleration, making it difficult to maintain safe lane position and compromising steering control. This behavior persists even after inspection and is documented on video. The vehicle has also had repeated service brake assist faults, including one critical failure at under 6,000 miles and additional incidents that resulted in me being stranded out of state. Additionally, I have experienced ghost braking while reversing, where the vehicle unexpectedly applies brake force even when parking assist features are manually disabled. I have performed comparative testing with an identical Denali EV loaner (same year and build), as well as three dealership test units, all of which exhibited proper steering stability and regenerative braking behavior. My vehicle’s issues are therefore not “normal operation” but clear, reproducible defects that affect both safety and expected vehicle performance. These issues raise major concerns for real-world safety scenarios requiring immediate acceleration (e.g., merging onto highways or avoiding fast-approaching vehicles). My documented comparative evidence and repeated attempts to have the defects addressed have not resulted in a safe resolution.
Additional Notes:
My 2025 GMC Denali EV has experienced repeated safety-critical issues, including severe torque pull under acceleration, making it difficult to maintain safe lane position and compromising steering control. This behavior persists even after inspection and is documented on video. The vehicle has also had repeated service brake assist faults, including one critical failure at under 6,000 miles and additional incidents that resulted in me being stranded out of state. Additionally, I have experienced ghost braking while reversing, where the vehicle unexpectedly applies brake force even when parking assist features are manually disabled. I have performed comparative testing with an identical Denali EV loaner (same year and build), as well as three dealership test units, all of which exhibited proper steering stability and regenerative braking behavior. My vehicle’s issues are therefore not “normal operation” but clear, reproducible defects that affect both safety and expected vehicle performance. These issues raise major concerns for real-world safety scenarios requiring immediate acceleration (e.g., merging onto highways or avoiding fast-approaching vehicles). My documented comparative evidence and repeated attempts to have the defects addressed have not resulted in a safe resolution.
Mfg Campaign: 11670638
Recall Date: Jul 1, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
My 2025 GMC Denali EV has experienced repeated safety-critical issues, including severe torque pull under acceleration, making it difficult to maintain safe lane position and compromising steering control. This behavior persists even after inspection and is documented on video. The vehicle has also had repeated service brake assist faults, including one critical failure at under 6,000 miles and additional incidents that resulted in me being stranded out of state. Additionally, I have experienced ghost braking while reversing, where the vehicle unexpectedly applies brake force even when parking assist features are manually disabled. I have performed comparative testing with an identical Denali EV loaner (same year and build), as well as three dealership test units, all of which exhibited proper steering stability and regenerative braking behavior. My vehicle’s issues are therefore not “normal operation” but clear, reproducible defects that affect both safety and expected vehicle performance. These issues raise major concerns for real-world safety scenarios requiring immediate acceleration (e.g., merging onto highways or avoiding fast-approaching vehicles). My documented comparative evidence and repeated attempts to have the defects addressed have not resulted in a safe resolution.
Corrective Action:
My 2025 GMC Denali EV has experienced repeated safety-critical issues, including severe torque pull under acceleration, making it difficult to maintain safe lane position and compromising steering control. This behavior persists even after inspection and is documented on video. The vehicle has also had repeated service brake assist faults, including one critical failure at under 6,000 miles and additional incidents that resulted in me being stranded out of state. Additionally, I have experienced ghost braking while reversing, where the vehicle unexpectedly applies brake force even when parking assist features are manually disabled. I have performed comparative testing with an identical Denali EV loaner (same year and build), as well as three dealership test units, all of which exhibited proper steering stability and regenerative braking behavior. My vehicle’s issues are therefore not “normal operation” but clear, reproducible defects that affect both safety and expected vehicle performance. These issues raise major concerns for real-world safety scenarios requiring immediate acceleration (e.g., merging onto highways or avoiding fast-approaching vehicles). My documented comparative evidence and repeated attempts to have the defects addressed have not resulted in a safe resolution.
Additional Notes:
My 2025 GMC Denali EV has experienced repeated safety-critical issues, including severe torque pull under acceleration, making it difficult to maintain safe lane position and compromising steering control. This behavior persists even after inspection and is documented on video. The vehicle has also had repeated service brake assist faults, including one critical failure at under 6,000 miles and additional incidents that resulted in me being stranded out of state. Additionally, I have experienced ghost braking while reversing, where the vehicle unexpectedly applies brake force even when parking assist features are manually disabled. I have performed comparative testing with an identical Denali EV loaner (same year and build), as well as three dealership test units, all of which exhibited proper steering stability and regenerative braking behavior. My vehicle’s issues are therefore not “normal operation” but clear, reproducible defects that affect both safety and expected vehicle performance. These issues raise major concerns for real-world safety scenarios requiring immediate acceleration (e.g., merging onto highways or avoiding fast-approaching vehicles). My documented comparative evidence and repeated attempts to have the defects addressed have not resulted in a safe resolution.
Mfg Campaign: 11670638
Recall Date: Jul 1, 2025
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
My 2025 GMC Denali EV has experienced repeated safety-critical issues, including severe torque pull under acceleration, making it difficult to maintain safe lane position and compromising steering control. This behavior persists even after inspection and is documented on video. The vehicle has also had repeated service brake assist faults, including one critical failure at under 6,000 miles and additional incidents that resulted in me being stranded out of state. Additionally, I have experienced ghost braking while reversing, where the vehicle unexpectedly applies brake force even when parking assist features are manually disabled. I have performed comparative testing with an identical Denali EV loaner (same year and build), as well as three dealership test units, all of which exhibited proper steering stability and regenerative braking behavior. My vehicle’s issues are therefore not “normal operation” but clear, reproducible defects that affect both safety and expected vehicle performance. These issues raise major concerns for real-world safety scenarios requiring immediate acceleration (e.g., merging onto highways or avoiding fast-approaching vehicles). My documented comparative evidence and repeated attempts to have the defects addressed have not resulted in a safe resolution.
Corrective Action:
My 2025 GMC Denali EV has experienced repeated safety-critical issues, including severe torque pull under acceleration, making it difficult to maintain safe lane position and compromising steering control. This behavior persists even after inspection and is documented on video. The vehicle has also had repeated service brake assist faults, including one critical failure at under 6,000 miles and additional incidents that resulted in me being stranded out of state. Additionally, I have experienced ghost braking while reversing, where the vehicle unexpectedly applies brake force even when parking assist features are manually disabled. I have performed comparative testing with an identical Denali EV loaner (same year and build), as well as three dealership test units, all of which exhibited proper steering stability and regenerative braking behavior. My vehicle’s issues are therefore not “normal operation” but clear, reproducible defects that affect both safety and expected vehicle performance. These issues raise major concerns for real-world safety scenarios requiring immediate acceleration (e.g., merging onto highways or avoiding fast-approaching vehicles). My documented comparative evidence and repeated attempts to have the defects addressed have not resulted in a safe resolution.
Additional Notes:
My 2025 GMC Denali EV has experienced repeated safety-critical issues, including severe torque pull under acceleration, making it difficult to maintain safe lane position and compromising steering control. This behavior persists even after inspection and is documented on video. The vehicle has also had repeated service brake assist faults, including one critical failure at under 6,000 miles and additional incidents that resulted in me being stranded out of state. Additionally, I have experienced ghost braking while reversing, where the vehicle unexpectedly applies brake force even when parking assist features are manually disabled. I have performed comparative testing with an identical Denali EV loaner (same year and build), as well as three dealership test units, all of which exhibited proper steering stability and regenerative braking behavior. My vehicle’s issues are therefore not “normal operation” but clear, reproducible defects that affect both safety and expected vehicle performance. These issues raise major concerns for real-world safety scenarios requiring immediate acceleration (e.g., merging onto highways or avoiding fast-approaching vehicles). My documented comparative evidence and repeated attempts to have the defects addressed have not resulted in a safe resolution.
Mfg Campaign: 11670638
Recall Date: Jul 1, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The passenger rear view mirror is completely flat, not concave like every other mirror we’re used to on a passenger vehicle. This mirror glass is only used on the passenger mirror of the EV trucks for some unknown reason. It is completely unsafe in such a large truck without huge blind spots. Because it appears to be zoomed you can completely miss cars otherwise viewable in blind spot. This also makes setting the passenger mirror up for towing very challenging and also dangerous. In addition the software for the backup titling mirrors works as designed for about 20 seconds and then while still backing moves the mirrors back to the normal position making backing a trailer for example dangerous.
Corrective Action:
The passenger rear view mirror is completely flat, not concave like every other mirror we’re used to on a passenger vehicle. This mirror glass is only used on the passenger mirror of the EV trucks for some unknown reason. It is completely unsafe in such a large truck without huge blind spots. Because it appears to be zoomed you can completely miss cars otherwise viewable in blind spot. This also makes setting the passenger mirror up for towing very challenging and also dangerous. In addition the software for the backup titling mirrors works as designed for about 20 seconds and then while still backing moves the mirrors back to the normal position making backing a trailer for example dangerous.
Additional Notes:
The passenger rear view mirror is completely flat, not concave like every other mirror we’re used to on a passenger vehicle. This mirror glass is only used on the passenger mirror of the EV trucks for some unknown reason. It is completely unsafe in such a large truck without huge blind spots. Because it appears to be zoomed you can completely miss cars otherwise viewable in blind spot. This also makes setting the passenger mirror up for towing very challenging and also dangerous. In addition the software for the backup titling mirrors works as designed for about 20 seconds and then while still backing moves the mirrors back to the normal position making backing a trailer for example dangerous.
Mfg Campaign: 11660867
Recall Date: May 14, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Failure in the lithium-Ion battery system. Battery conditioning system failed to manage heating and cooling of the battery system leading to catastrophic system failure. Dealership and manufacturer are unable to make repair leaving the vehicle un-operable.
Corrective Action:
Failure in the lithium-Ion battery system. Battery conditioning system failed to manage heating and cooling of the battery system leading to catastrophic system failure. Dealership and manufacturer are unable to make repair leaving the vehicle un-operable.
Additional Notes:
Failure in the lithium-Ion battery system. Battery conditioning system failed to manage heating and cooling of the battery system leading to catastrophic system failure. Dealership and manufacturer are unable to make repair leaving the vehicle un-operable.
Mfg Campaign: 11654688
Recall Date: Apr 15, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Battery heating module failed. This resulted in small, hard to distinguish, "service vehicle" icon to appear on the dash with no further information. This warning icon first appeared during a long drive, then went away on its own and eventually came back. This failure would eventually make charging, particularly in cold weather, impossible and potentially stranding the occupants. The servicing dealership has confirmed this failure and is attempting to replace the module. However, parts for this replacement seem to be unavailable with no current estimated arrival.
Corrective Action:
Battery heating module failed. This resulted in small, hard to distinguish, "service vehicle" icon to appear on the dash with no further information. This warning icon first appeared during a long drive, then went away on its own and eventually came back. This failure would eventually make charging, particularly in cold weather, impossible and potentially stranding the occupants. The servicing dealership has confirmed this failure and is attempting to replace the module. However, parts for this replacement seem to be unavailable with no current estimated arrival.
Additional Notes:
Battery heating module failed. This resulted in small, hard to distinguish, "service vehicle" icon to appear on the dash with no further information. This warning icon first appeared during a long drive, then went away on its own and eventually came back. This failure would eventually make charging, particularly in cold weather, impossible and potentially stranding the occupants. The servicing dealership has confirmed this failure and is attempting to replace the module. However, parts for this replacement seem to be unavailable with no current estimated arrival.
Mfg Campaign: 11636671
Recall Date: Jan 17, 2025
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Valencia, CA • 36 yrs
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